very good breakfast, especially waffles

bigger breakfast but it was good enough

breakfast was plenty, small assortment

very basic breakfast: just a packed cinnamon roll and drinks.

breakfast wasn't provided but was included in the bill

kitchen, bathroom and bedroom are clean

a large kitchen is accessible to all rooms, which was nice enough

i thought i was getting a room with a shared full kitchen like i requested in the picture

the space itself and the kitchen

there were snacks and a filtered water pitcher in the fridge, all common areas were super clean, kitchen was really nice, air conditioner was quality

nice breakfast every day, a great gym, and a nice, modern building

gym also very spacious

gym was nice

gym rooftop terrace with lake view room view proximity to college and train lots of good stores and

very nice staff , room and breakfast!

during a stay of 4 nights no room service. breakfast was not available every day.

room service was awesome. staff extremely helpful. beds super comfortable.

you offered breakfast for additional $15, but was room service only, and very limited menu

no wifi

poll was empty, the kids were bummed about that but we were close to the beach so it wasn t a deal breaker

for families with kids, there is a park right next door which is great to burn off

nice gym in the hotel

room, attention breakfast closed too early

staff were charming, wife loved the gym, great room

for example we were unaware that there was laundry facilities in the hotel

great bar and dining area that encompasses the experience of the location

(they provided shampoo, conditioner, and bar soap

extremely friendly staff. great that the fitness center was open 24 hours a day.

good fitness center for basic needs

the bar and restaurant were used daily and were very nice

everyone was so friendly. the breakfast was great and the location was perfect.

beautiful, old, charming inn. breakfast in the large parlor room was a delight.

quaint and beautifully decorated. great location. fantastic breakfast.

annoyingly, the burner units in the kitchen kept flashing and i couldn't turn the thing off, though i never used it

excellent breakfast

took some time for room service to handle several requests and since they do not clean rooms until late afternoon some

no room service but the lobby was pretty.

ud noise) wifi failure

had no room service at new year evening

beds ; clean & comfortable rooms; very attentive and friendly staff ; great cleaning and room

super early check in. really appreciate that!

great desk and bar staff!

very clean, front desk staff knowledgeable always happy to help, pool and gym very good

the pool and hot tub were small, but there was only ever one other person/family in there when we were

pool was nice, the whole property was modern and clean and well-maintained

gym decent weights and cardio and a bonus peloton bike

expecting a bit more cleanliness and a few more perks like snack bar or drinks available

location, nice bar and restaurant

no room service

no room service

we enjoyed the hotel bar at the end of the night

great staff. very good shower, wifi, bed

free wifi

the free wifi was a bit slow.

optional daily room service

entire staff from the laundry folks to the folk desk folks were all amazing and helpful

in addition to all of this, we requested room service every day we were there

staff are great, from the front desk, room service and receptionist at bar louie

no free breakfast and no complimentary cocktails.

no access to pool or gym covid spoiled that

the bar louie food tasted like it was left over from lunch.

free breakfast, super clean, & staff was friendly!

gym and spa needs updating

breakfast was great

breakfast was good; replenished and menu items changed daily

no parties, no kids, very relaxing

room service is not very responding

staff friendliness,free parking, cleanliness,accesibility

hotel employee at the bar in the restaurant was wonderful

eat during the cold season)

the gym and pool were also nice and the lobby was pleasant

location next to the l was great with kids.

the wifi didn t work

it was close to a lot of pan handling and scared my kids

wifi was strong and reliable

free use of a gym 1 block away

only thing i didn't enjoy was room service

free gym access over road with hotel

the bed was super comfortable and wifi speeds were good

wifi did not work

no room service

no gym on site, no laundry, no parking

i loved being able to walk to restaurants and stores with the kids without having to walk to get the car

location, right next to shopping, many food options, bus transport, laundry, grocery stores

bag for laundry in rooms no fridge in standard rooms walls were thin--lots of noise from the street and

limited facilities available like a laundry.

it has a kitchenette and a laundry room

needs cleaning, the rooms,hallway, laundry room.

need to have a better breakfast hospitality bar

i had to stay over almost a week, and it was convenient, and having a small kitchen and coin laundry was great

price, staff, laundry

breakfast, big family suite of two rooms, big beds, room amenities were great (kitchen), friendly

the pool was great and the location made it easy to move around chicago

room included a kitchenette, coffee maker and even microwave popcorn

the pool was great too

queen suite was extremely roomy with a full kitchen

it wasn t super packed. the staff was very nice and they had a nice sized pool and gym

kids slept on the fold out couch, no complaints

good choices at breakfast. very clean. great setup for traveling with kids.

staff, quiet room, nice bed, everything worked in the room and kitchen, exercise facility was good enough

pool and yhe fact that breakfast was included.

the location isn't very walkable for good food and bar areas, but is close enough to everything that a short uber/lyft will do the trick

being a lager hotel/gym a map would be nice

the outdoor pool was open in early may, the rooftop bar couldn't also be open

loved the free parking, pool access, and on-site restaurant

restricted food/ bar opening hours and no room service

the swimming pool is nice a bit small, but there are no people for most of the time so i was enjoining myself

breakfast, pool,gym, staff, price,etc

loved the breakfast!gym was also very nice

staff continues to knock on your door after you've been given a late check out

good location for my needs, free parking, guest laundry,indoor pool and workout room

my key did not work for gym. so had to ask reception to open it for me every single time.

rooftop bar (was heated/covered) and still awesome even in bad weather

the view the view the view!! (from lobby bar and outdoor terrace)

rooftop bar lovely staff good breakfast amazing room

breakfast delivered to the room would have been nice

the pool is pretty small and gets very packed on the weekends

the next morning we ordered room service

pool was closed

no gym. but they had a deal with a gym a little way down north avenue.

lot of street noise; difficulty with room service getting orders correct and complete; inconsistent

the room was clean, breakfast was good & staff was friendly.

came to the door with special service like breakfast accommodations

not alot of sugar free breakfast options.

really quiet place, nice breakfast and cheap. i loved it

breakfast had a nice selection of food

the spa tub was really nice and the hotel was close to lots of restaurants.

the spa tub was nice

the spa room

spa hose didn't work

place very relaxing and spa hot tub was incredible for body aches from work helped me relax a bit

gym is good

i loved my room nice spacious shower. nice staff and good room service through butler

wifi unstable in the room

they do not have a secure wifi available, even after requesting

gym by reservation only to one person during covid

the only thing we did not like was that the room booked for 4 people (2 adults and 2 kids) was not ready with the sleeping sofa

the pool, games room and gym were all brilliant and the outside space was perfect

this place is great for kids or a fun overnight stay

great gym,basketball court, heated pool and hot tub

water bottles, laundry detergent, and housekeeping never came to take our garbage and recycling during our 4 days

due to covid, no room service. they had outside service but it was more like takeout.

room service due to being too busy - not great for lone females late at night trying to get

lobby bar closed too early

room service was on the ball, fast, reasonably priced and elegant, everything worked

restaurant and room service menus are a bit overpriced

imming pool, sauna, etc

the gym equipment was well maintained and clean and there was a nice variety of machines and weights

service was excellent from check-in to room service

person on the staff, from the valet who greeted us and took our bags, to the front desk, to room service staff to the spa and gym staff, and to the waiter staff in the bar and restaurant

the staff, the room service, i could go on and on, but to make it short: my stay exceeded my expectations

i would love a beautiful lobby and bar accessible ramp or escalator.

location, gym facilities, size and lay-out room, shops downstairs

staff was exceptional. paola at the bar was great.

the bar downstairs had amazing food and i loved the cocktail i had as well as the music on saturday

the gym was extremely underwhelming

location fantastic. bar area superb, warm and friendly. staff were all great. check in was easy.

bar area lively

due to covid, facilities were closed, yet it was possible to go to the gym, which was nice.

limited breakfast options, no buffet; coffee ordered with room service was cold

we didn't get a chance to go to the hotel bar but from the lobby it looked really nice

there was no hotel directory, as to where gym was, where restaurant was

was stated that there was breakfast included with the stay

laundry

breakfast was good too

parking was further than we would have liked the gym was not open

the breakfast was basic but had all one may need

the living room includes a double sofa bed, and the kitchen is very well equipped

it had a kitchen so you could take care to prepare food if needed

was nice and easy to have before a day exploring the city, bed was comfy, room was clean, kitchenette and the water view were good, and the staff was

the amount of space, location, free breakfast, laundry, and having a kitchen.

the spa & pool where closed for remodeling.

busy, bar service poor

prompt service, including room service, asking for some toiletries, etc.

love the text option to order room service or to ask questions

beautiful room and the spa services were top notch

nice pool and gym on the top floor

elevators are fast and the late check out at noon was great as we were able to rest after breakfast

good view from pool. great location. awesome to have a living room separate from the bedroom.

location, early check in, clean.

pool was not open yet from renovations

i lived in chicago for 15 years and this was right across from my gym on magnificent mile you can't beat the locationwas happy all the charges were as if given no

if i had to find something negative, i would say we could not access room service through the app

early check in after a super early flight in from boston was very much appreciated

that room service and the restaurant were not opened, but totally understandable

no rowing ergometer in the gym. concept2 or waterrower

gym is not as well-equipped and well-maintained as may be expected of such hotel my room key did

love the outdoor patio, enjoy the fact that the hotel offered a bar that stay open until 2am save me time/energy getting dress up and calling uber or cab

we had drinks and food from the bar we wanted to keep cold

i would have normally ordered room service, but because of restrictions it wasn t offered

the bed was soft and i loved the view of the city. the property has a gym quiet in my room

no restaurant no gym no pen or paper only 2 towels an 2 face cloth had ask every day

the rooftop bar was the best amenity of the property

the wifi wasn't the greatest and the maids did not check on us very often to clean our room.

everything except the gym

room service was fast and the food was delicious

not enough wardrobe space and not enough gym equipment

also wish there was shuttle service to the casino

bed was comfy, location was great. gym was much better than most hotel gyms.

free wifi is very helpful when travelling for business. location was perfect.

ich was great, otherwise we'd have to wait about 6h to check in)

the gym,outdoors,swimming pool,

bar seemed geared to a much younger cocktail crowd and was very pricey for what we ordered

our 5 year old keeps remarking that, this hotel really likes kids

the staff can't do enough, the rooms are amazing, the bar and the food are fantastic.

we also enjoyed the breakfasts

wifi didnt work at all in my room that it forced me to do my work in the business center instead of

paid wifi, elevators can take a while to arrive at your floor

great location and room service!

the connecting room had some loud kids but i don’t think anyone had control over that

our 2 kids had to share a cot

guest laundry

everything. from the room, staff, adjacent restaurant and gym i wouldn t fault it

very well located in chicago... nice bar good wifi connection

beds were so comfortable and towels were the thickest best quality nice robes as well - wifi was easy access always and fast the doorman out front always with a smile and personal

i wish i stayed longer to experience the gym :)

actually no wifi at all

hotel staff gave the kids a goody bag

lobby was plain, no room service available at all.

did not like the mini bar items sitting out where kids could just grab not knowing they had to pay extra for them

had a cold and i called to order food , the room service heard my voice and sent me a jug of hot water with different teas for my cold

having breakfast included was a nice convenience

excellent breakfast

i love the location and the breakfast in the morning.

had a very nice breakfast

we were offered early check in with no fee

kitchen… i brought my two kids with me, they don’t like anything that is cooked outside of their home, so my wife was aboe

first day we were unable to have breakfast because the hotel ran out of everything by 8 am

also, the location is right by the disney store and a couple blocks from water place which the kids loved for american girl doll and the lego store

the gym had virtually no equipment functioning properly! treadmills and bikes not working.

a little dark in room. no veggies for breakfast.

room was smaller than expected, wouldn't bring the kids.

friendliness of staff breakfast location

the elevator buttons allowed kids to hit them all sending a person on a long ride

hotel staff, breakfast, location.

amazing breakfast & friendly housekeeping ladies!

due to covid only 1 hour time slots for pool.

woke up before 8am by 2 screaming and crying little kids, that sounded like they standing at the connecting door

did find a kids sock and an empty gatorade bottle on the floor under the couch when we opened it up for the

the cockroaches in the room , the rude supervisor, half the equipment in the gym was broken

the hotel is nice and clean the people working there is very friendly the pool is nice my kids love the pool they enjoy every single day

bit expensive but it s chicago. wifi not great.

only drawback i found is poor wifi connection for my room

nice and clean rooms, nice pool and view.

they helped us with directions, and the bar tender was funny and helpful too

great room service.

bed was really comfortable and the room service food was amazing, dessert was the best triple layer chocolate cake i've ever had

no room service

kids should get to eat breakfast for free

an early check in if possible and was told the room would not be available as early as i wanted, which

two elevators needed to get to your room was a difficult journey while traveling with young kids

the gym on site was great and the pool seemed like it could be fun (they were a lot of kids because of families staying there but they look like they were having a blast anyways

the evenings snacks and adults drinks were perfect as well as breakfast! the kids loved it all!

location, room, breakfast, comfort, beds

didn’t like how none of the kids that were at the hotel wasn’t able to get in the pool at all and how only 2 elevators was

the washer was broken i started my laundry and the machine was broken so i had ti wash my clothes by hand

00 per hour for a late check out

of guests and ages so you get to the hotel and all the extra added fees they wanted to scan kids ids huh im the parent what scan ids really

very clean breakfast was phenomenal

have been travelling for 40 years and this was the first time i was charged 50 usd for early check in

it was difficult to make calls with our kids, and we often had to switch to 5g because the wi-fi was too weak

fantastic facilities, pool, gym and lounge area with shuffleboard

the gym is very complete

great pool, sauna and steam room and huge gym

everything the pool, hot tub, and the room

check-in staff and very large/sleek room for the stay with balcony with a great kitchen, balcony, living room

room was very small, we were 2 adults with 2 little kids and there was no space to move around

loved the coffee bar downstairs and the restaurant

room service housecleaning needs to be requested 24 hours before the bathroom sink was too

with 3 kids, two of them being 1, it was not possible to use the pack and play in a standard double room

good laundry facilities in the hotel

no hot tub, pool was small & not very deep; no room service.

staff at the front desk, restaurant, and bar were so friendly - forthcoming, withholding nothing

this weekend there was some time of convention with a lot of kids with instruments

staff, excellent location, nice big rooms, pool was a decent size and water was warm enough for kids to enjoy

door to room did not lock properly; wifi was horrible

+powerful air condition unit if you like to decrease the room temperature very quickly +stable wifi with bandwidth up to 100 mbps +modern looking hotel +was able to check-in before 3 p

bar drinks very expensive

the bar was too fancy

good free wifi

super convenient location and laundry was available

everything location quality and the buffet breakfast

also, they are not giving cleaning room service which is really disappointing

negative aspect: no room service

i was looking for room service and a pool

very nice staff, clean room and roomservice good, great location, nice breakfast, nice gym room

unfortunately i didn t check out the bar/gym but it looked like people were socializing at night which was nice

room service comes from an external entity and takes extremely long

nice kitchen and laundry room

would have loved if there was a room service daily

also, there was a laundry room in the basement

the wifi was a bit spotty up on the 13th floor.

ordered breakfast. room service was great and they were timely!

nice little lobby bar and sitting area

rooftop restaurant and bar was amazing

breakfast and room service a little expensive

valet parking clean rooms comfortable beds friendly staff on-site bar & life music

the wifi was down fir two days while they updated their system.

the gym was really nice with great equipment and a pretty view

pool small and was only a little over 3 ft deep, so it wasn

for two nights they had a live band playing until 12am as well as an open bar and a pool table so it was a very welcoming ambiance

no late night food available. overpriced restaurant and room service

very nice restaurant in hotel provided delicious room service

robot room service and pool room

room, gym and general location. close to sunnyside ;)

we were there 4 days and didn t receive room service once

no room service

there were college kids on the

there's also a restaurant in the hotel that you can order room service or just dine in

room service always made our room look great every day!

the pool is small. kids were disappointed because it filled up quickly.

were a group of 8 people

out adult kids wanted to buy us a bottle of champagne and have it in the room

gym is fantastic.

i had 4 kids with me and they were exhausted, hungry and upset

the gym was beautiful and

ich is all one room) was essentially a night club when booking

the beautiful mexican bar tender was the best ever. love her positive energy!!

location, room size, amenities, room service, clean environment and friendly staff

the room service was amazing very helpfull and willinfull to

the lake view the bed linen the cleanliness the service at bar and restaurant

beds are too soft for me. wifi in the room is weak, slow and loses connection very often.

there was an indoor pool and gym

smaller than advertised mattress too soft room service does minimum

breakfast was better than most

and detergent, microwave stovetop range and utensils, cookware, flatware, glasses, dishes, tv, laundry via room key access, breakfast included and private bathroom with needed supplies of toilet

the breakfast was tasty and the pool wonderful after spending the days exploring downtown chicago

the grocery store next door was almost lifesaving traveling with young kids and we were able to walk to plenty of destinations including the navy pier

the pool was very nice

a nice bar would be great for evenings when i don't feel like going out.

the kids loved the outdoor pool

very central location good wifi big comfortable room

other facilities such as gym, wi-fi, etc

plenty of laundry machines, staff was helpful to get a late check out and to hold our luggage for

she was friendly and caring and bonded well with the kids

breakfast was amazing, the bar area is such a wonderful place to be at for some good drinks

allowed us to do an early check in so we could explore the city without worrying about carrying our bags

like that the property was able to update room for early check in and add a sofa sleeper

guest laundry requires coins, front desk is coinless. no room safe.

very clean, very comfortable rooms, perfect breakfast and very nice position.

would have been nice to have more variety (hot items) - hard boiled eggs, toast, bacon - for breakfast

decor, cookies, water, bell man, conversation, wifi in the lobby.

early check in would have been nice.

wifi was very spotty

my kids made lots of friends and were entertained for awhile

the doorman to room service, the staff was knowledgeable, caring & friendly

perfect location with heated pool

the atmosphere was great and the credit for a drink at the bar as part of the room stay was lovely

pool closed at 10:30 wish it stayed open a while longer for 2nd shifters

i love the indoor pool!! staff was great, they were very attentive and polite.

the hotel itself was beautiful and the bar was also very pretty

kids loved the pool and we liked the terrace where you can enjoy coffee and snacks even a meal or

think the cost for an early check in (45 minutes) was a bit much since they said the room was ready (+)friendly staff. excellent location. early check in and luggage storage options. (-)wasn t thrilled with having to pay a fee to check in early, but they were at least clear about the fact that they charge a fee for early check in (+) early check in and nice staff (-)early check in fee (*) first, as others have mentioned, there is an early check in fee that seems absurd (+)next time better early check in required or request

having a view of the city and the pool/patio area

swimming pool was with too much chlore.

one morning the wifi didn't work for me on my phone.

to become a true luxury property 1) maid bothering us at 9 am on a holiday weekend 2) room service attendant bothering us to come get the tray/cart ~2 hours after breakfast

on room service menu

for safety reasons, there should be a bar in the bathroom so one doesn't slip and fall.

room, no do not disturb signs for door, we created our own, in order not to be woken up by room service

no room service. understand covid-19 but food could have been dropped off at door.

would have loved to see better pricing for room service

nice pool gym sauna, very good breakfast, good wifi

it s like sleeping on a spring, the kids didn t care, but

great breakfast buffet

dining options were limited, and room service was unavailable.