laundry worked w cleaning lady to clean room

laundry on site, restaurants in area that deliver, parking close to rooms, pet friendly and even

they had laundry.

broken& heat not on when i entered room also when i used laundry same box of empty pizza was on a non working washer coffee grounds in

had a microwave in the first floor and a laundry area

we did not use the breakfast option

always clean, great breakfast and great staff

very friendly staff, super clean facilities. solid breakfast!

no breakfast buffet due to covid19

always pleasant great verietyof breakfast!

more than one simulator does not work in the gym (and the water in the pool was changed, i think a year ago

amenities like the gym half worked and the ones that did did not work well

except food right now because of the covid19 but they do supply coffee in the rooms plus for breakfast they give you a brown bag with a fruit a muffin a bottle water they are greatðŸ

breakfast was plentiful, but variety of proteins over multiple days would be a plus

we couldn’t use the pool it was closed

clean hotel and breakfast was great

chose the hotel based on the pool and gym room amenities but both were closed due to renovations

great breakfast great customer service

pool and hot tub was clean

free coffee and breakfast, work out room, pool

big parking lot and good location.

parking lot was shared by a business.

good nice hotel. no parking problem.

we didn't use much of the facilities, or even utilize the free wifi, we just wanted somewhere to sleep, but they somehow made it very unpleasant to sleep here

lack of room service

location was easily accessible right off the highway, and the shuttle made a big difference getting to/from the

fast easy check in. clean comfortable room. excellent location. nice breakfast choices.

no hot tub, the weekend breakfast lady not friendly

small pool (under renovation)

breakfast included, fitness room not bad

from albert our shuttle driver to the front desk staff and bartenders we had a fantastic experience

love the salt water pool!

you have a competition of kids make sure they know they can't be running in the hallways at midnight or slamming doors

had a room full of loud bouncing off the walls kids next door (middle school age) that kept me awake

even though the executive club was closed they gave my 2 kids free breakfast

one small thing that could be improved is that some of the tiles in the pool were a little grubby and could do with a clean

bar does not open until 5 & check in at 3

modern styling and lounge area and pool made for a pleasant

the pool temperature was cold & you could easily hear people talking/walking in adjacent rooms.

hotel has a bar and fire-pits, lap pool and everything is spotless

breakfast was very good and also you can take any time coffee if you wanted

breakfast and location

meat was not really tasty, the rest of the breakfast was really good

breakfast better than other hi express stayed at

the staff was wonderful, the room was exceptional and the breakfast extra tasty.

loved the room, breakfast, and pool

complimentary breakfast, friendly staff, and great facilities

pool clean

big room with kitchen. friendly staff. clean room.

he enjoyed the pool with other kids

i loved their breakfast was pretty great as well

bacon for breakfast

pool was cold and the kids wouldn't swim

everything is great! the breakfast is great !

the breakfast was awesome my kids loved the selection

we were able to have a late check out option at 2 pm, which was very helpful

the pool was warm and my kids loved it very much

the pool was closed was a bummer for the kids. but the stay was still great for them.

.staff very pleasant and friendly the breakfast was good rooms clean

clean breakfast great staff location was ideal

the staff was helpful, and the gym was well-equipped

first time i used the pool, there was no clean dry towel available at the pool

the hotel bar and kitchen was a nice surprise although we didn't eat there it was nice to know we could have

the drinks at the bar were over priced and the hot tub was not running

on site restaurant closed sunday/ monday. so. no room service. indoor pool is not heated.

didn t drive and weren t able to get a shuttle to the city

nice clean rooms, pool, gym, starbucks, bar and restaurant, breakfast, peaceful.

alerting out of town travelers that if you don't stay 3 days there's no room service.

it was clean and great location for shopping plus free wifi.

small indoor pool

it had a kitchenette and large refrigerator.

they also offer coffee and light breakfast

i wish they offered hot breakfast.

kitchen function.

barged right into me and my boyfriends room after i called him at front desk to tell him i needed late check out and he said it was ok but still proceeded to argue with my boyfriend while trying to

the swimming was cold could have been warmer, plus ac was on in pool area,

breakfast crew was fantastic. location of property. walking trails by the golf course.

though we didn't get to use the pool, the outside entrance was right around the corner from us

very accommodating staff. good breakfast. great location for us. pool for kids.

the property is in a area in close proximity to a golf course which made it feel upscale

the kitchen area in the room was great and it was so nice to have the almost full size refrigerator and

kind of turned a relaxing dip in the pool into a nightmare… i kept hoping they would smack into each other at one point, but it

breakfast

pool was too small.

we didn't need extra room because 2 adults and 3 kids

weak coffee, minimal breakfast.

and room set up with kitchenet were perfect for my needs

, the kitchen area wasn’t prepared, no silverware or dishes, no wash cloths for the bathroom, i did not

kitchen

i wish there was more for breakfast

full kitchen in room, facilities, breakfast

was a cosy place to stay, especially the location , the curtsious staff, the swimming pool , spa & basketball was great to enjoy with family , we stayed bit longer almost for one month &

the kitchen was nice.

the location, room space, breakfast, and open pool design

good location and good free breakfast.

no breakfast

the breakfast is just a coffee

poor breakfast

the breakfast bar can be improved

trash under the kitchen sink in the room had not been emptied from the previous tenants

i like the place i wish the pool is bigger and the gym as well. i'll come back again

the pool is kind of small - a 3 ft-4ft, but my 7 year old enjoyed it.

pool was a little small and the breakfast was one entree instead of a buffet style

it has an indoor pool and breakfast included.

it was nice to have a bar and restaurant in the hotel

and restaurants are walking distance, but disappointed at that the hotel didn’t allow 2hr early check in after i arrived by international long flight, i was asked to pay

highly recommended, clean room, good location and nice breakfast.

for a larger group and they were able to give me rooms that were next to each other as well as early check in for several of the rooms

it was clean, great location, friendly staff, and early check in was appreciated!

bagged breakfast

the bed was king size and it smelled like fresh laundry

the kids were able to swim most of the time

rooms were clean; breakfast was standard hotel fare; pool was warm and staff was friendly.

spa bath and the bathroom sparkling clean and the room size it's great

breakfast was great. loved the spa tube in our room.

i loved the kitchenette and the layout

the layout was awesome, bed very comfortable. i loved the kitchen.

separate living area was exceptional with a bonus added kitchenette and all the accessories for the kitchen were included

the breakfast and the pool

the pool was nice but small

breakfast was pretty good. although we did not use it, there was a nice fitness area.

breakfast was fine

this hotel for the pool for the kids

the bar was not open

friendly staff and allowed early check in

the hotel was clean and up to date. the staff was friendly and helpful. the pool was clean.

breakfast yummy

breakfast

staff was professional at every turn (from check in to serving breakfast the morning after)

the pool made my son and my skin red and very itchy.

that is really dangerous when you have kids and could risk them putting it in their mouth

was very helpful, free shuttle for a max of 5 miles in the morning, easily reachable from the airport, has a laundrette

pool was a disappointment for my kids who were looking forward to swimming on vacation

granola bar oatmeal and cereal in cups

breakfast wasn't free and cost $15 person, even kids.

damn near everything. nice basketball court and pool.

it was equipped with enough kitchen supplies and utensils, pans, etc that i could cook some small meals for myself

parking comfortable beds, full kitchen with equipment, lounge area, tons of storage space on-site laundry facility, outdoor pool, and gym hearing accessible pleasant and

the breakfast was great and loved the pool...

the complimentary breakfast was mediocre at best

pool was super small (think extra large hot tub) breakfast- finally asked for a refund, 45 min

my kids loved the pool and they room

very helpfull staff and allowed us an early check in

large rooms clean pool area great staff

also, lady that checked us in could have pointed out we would be next to the pool

this one the rooms were great, parking was great, and having a full kitchen furnished with dishwasher, stove, pots and pan, etc

well equipped kitchen, light & airy bathroom

24 hour fitness room and laundry room are close to each other

be nice if a change machine or other means were available to make change/get quarters for the laundry machines

kitchen was fully stocked,great

nice hotel, breakfast was good and employees were nice.

i didn't make breakfast but the location was great!

very clean, spacious and quiet room, excellent breakfast, friendly staff

very clean, beds comfortable, great breakfast

size of room, kitchen. and bathroom. the daily room cleaning was great. front desk was helpful.

the atmosphere, the included breakfast

location, breakfast is very good, and pool and whirlpool saved me

the hot tub, pool and how the hotel is conveniently located next to everything

the gym is very simple with only two treadmills

they also have a gym, computer room, indoor swimming pool and hot tub, so it’s open year round

wallbox ev charging stations!

breakfast available for purchase and nice bar for evening night cap

the breakfast the eggs wasn't very good but i really have nothing to complain about

a little hard to locate. an on-site bar would always be nice.

thought there was breakfast - i guess i misread

breakfast

arranged for a late check out and the staff did not communicate that to each other

due to covid-19 there is grab and go breakfast which is a brown paper bag snack.

especially since i recently took my kids to disney, paid well over $3000

polite my room was clean restrooms where clean no smoke smell we had enough tails the swimming pool water was

microwave and refrigerator. easy access to internet. workout room. nice breakfast.

it’s was very clean the breakfast was great

no breakfast or pool because of co vid

the machines at the fitness center were broken

business center, fitness room, free breakfast

property accommodated our early check in prior to the beer festival we attended

breakfast was great, if you get up soon enough!

bacon for breakfast!

breakfast

the internal gym is a nice to have after a long day of driving

gym, good breakfast, easy to park

breakfast was excellent with lots of options

gym made me a little disappointed

shower is amazing, delicious breakfast and got a early check in!

even gym room was well-kept

great and reliable shuttle service. awesome breakfast, awesome staff.

the pool area was the best hotel pool area i’ve ever been to.

only microwave available is at their snack bar area, near the pool

pool was warm, fitness center was clean

very clean, well located hotel. nice pool, great breakfast and restaurant

was very comfortable, the pool - omg the pool - was like bath water

plenty of free parking

comfy place pool was amazing bed was so comfortable i loved the private balcony over all i will be booking here

comfortable beds, japanese food court within walking distance , friendly staff, adequate gym

swimming pool and breakfast

the pool was nice

the cleanliness of the rooms around the area so is the laundry room

vending machines, no laundry, coffee in lobby is terrible, beds are very stiff and bathroom is tiny

machine didn't work laundry room was dirty machine we're broken no coffee setup in room or in lounge no continental

the cleaning team was extremely rude when we asked for an extra towel and some laundry detergent

laundry room and vending machines on premises but there’s hours of operation

switched to the room near elevator because of small kids

location was good. i did not eat breakfast

how clean it was and the pool

pool was well cared for

great breakfast. great price.

hotels fault but alot of kids during this stay, and we couldn't really enjoy the pool or hot tub

did not like fitness room had no cell service or wifi, too many kids in hot tub unsupervised .

staff is extremely friendly and helpful and every area from pool, gym area, restaurant, to my room was clean

it's a very nice place, great location and loved the pools

every night the pool was crowded with little kids and my girlfriend and i had no way to relax

allowed pets, the room was clean and open and very comfy for my family with two kids and a small dog

the restaurant / bar in the hotel had great food, reasonably priced

were not notified of this) and sometimes they wouldn't

drinks in the lobby bar were very expensive

down to the front desk and the guy told me he told the attendant that it would be 2 adults and 2 kids well then this morning we wake up and go down to the breakfast and give the card and the guy

pool no jacuzzi can you billed me one amount and my charge says you’re charging me more what’s

didn't have free continental breakfast. the pool had flies in it.

pool very small . bathrooms outdated needs some attention .

from highway, super comfy bed, clean facilities, on site bar and grill

the pool was small, a fire pit outside would be nice, no hot tub, bar closed early.

room lay out with mini kitchen very comfortable

i like the kitchenette setup

room i got was cleaned and i didn't know that it had a kitchen and a full fridge

no breakfast due to covid-19

is clean and the suite are completed in all my needs especially in the kitchen

saw employees doing laundry and folding with no gloves or mask

was there with my kids the whole time i stayed and it smelled so much like weed and cigarettes

the staff also keep directing me to the laundry facility when i asked for clean sheets

the general property could use a bit more tlc, laundry on the 3rd floor walk up

i wouldnt recommend it for kids under 3

pokeman gyms and nice place to stay

location, clean and breakfast was good!

gym was mostly all broke. bad smell on the room

breakfast choice awesome.. pleasant workers.

room have everything that need for long staying. good free wifi. good breakfast. nice location.

many kids in the pool at all times

nice room and excellent breakfast

was great bed was comfortable room was spacious with the extra room and couch and bar

the breakfast had a good variety and i was impressed they had almond milk for cereal

the pool was closed duectovrepairs

a late check out which we're grateful for

the pool was nice

asked to take out trash and stuff outside the room which was very inconvenient especially with kids

they had a bar area with a tv but no bartender and tv was off

nice and small, liked all of the breakfast options for picky kids :)

friendly staff, kids loved the pool

pool was not warm enough

the pool and spa where not working because of being upgraded

pool was dirty the morning after

staff was efficient and pleasant, the breakfast was great and the facilities were spotless

the room was perfect, kitchenette was clean and had everything that was needed

my partner and i loved the kitchen!!!

evening snack early check in kitchecette

there is a gym and laundry room available to guests, which is nice

kitchen in my room is very convenient as a traveling essential worker on contract away from home

pool was cloudy

the hotel pool was closed at the time of our stay, i wished i was able to take a swim but that's okay

location, convenience, price,free parking. nice park and trails. view of river and skyline.

parking lot is a long walk with bags. can't imagine what it's like in the winter.

it is a welcoming place everyone is so nice. lots of parking available. good service.

great staff, hit coffee and breakfast, great location.

great staff, hot coffee and breakfast, close to shopping.

that there was a full kitchen

the breakfast was not breakfast. it?s muffin and coffee. but it?s appreciated. oh and no pool

love the mini kitchen

excersice room & breakfast

pool was out of order.

their pool wasn't in working order and we have three kids looking to swim

breakfast was much improved from my last visit about 3 months ago

muddy and poor condition parking lot. also could barely see hotel from 12. almost missed it!

very good choices for breakfast; i really enjoyed the hot coffee & tea available outside of breakfast hours

covid, we thought the breakfast to go was an awesome alternative-great choices in the box and easy access

the pool was clean and warm

great room! very good breakfast and accommodating staff. the pool was great as well.

later that night, we had an issue accessing the pool area at the last minute - our kids were feeling emotional after dropping off a family member

have a mini fitness room, which is good enough for morning exercise

the price, the free parking, the great breakfast, the clean room

i overslept and missed breakfast, but it was still offered to me

no free breakfast due to covid but they did have juice and coffee

breakfast was decent

the staff was friendly, the beds were comfortable, and the breakfast was delicious.

nice breakfast

parking

the breakfast was very good with a lot of options.

the front of the hotel is a dead end parking lot

one thing that caught me off guard was that the shuttle was running not even each an hour and i had to take uber to the airport and in the snowy

liked the hotel room it was nice the king size bed was great i liked the pool and the hot tub the customer service was

although i did not use it to navigate the city, the complimentary o'hare airport shuttle service was nice

now, they ask that reserve pool time for you and your guests

loved the heated pool

kitchenette like in pictures would have much rather cooked for ourselves rather than eat out every

i booked this so my sisters and i could enjoy swimming and the pool was closed

quiet location away from busy streets and highways, kitchenette, free breakfast option

the gym was very good

room size and amenities were great. good size gym with heavy dumbells.

cleanliness, the pride that the staff takes in the hotel good morning breakfast has fresh fruit real eggs, lots of

in, room clean, well appointed, all amenities be in place , comfy bed and sofa, well equipped kitchen

gym and laundry are

the accessible kitchen with all the gadgets!

great layout and love the offers like fire pit and gym

the pool and whirlpool were great!

clean,pool

the pool was little cold and a bit dirty.

with bar and restaurant right there you aren&#

the bed, the staff were great, bathroom was clean, good fridge, pool/hot tub/fitness area and sauna were really nice (indoor pool here and outdoor pool right

the person from breakfast eva is very kind and help and clean stuff

pool could have been bigger

friendl staff eco in. super clean and great breakfast.

the pool was kinda small and no hot tub

like the bed and the sofa and the breakfast selection ud83dudc4c also the gym.

pool, gym, all clean

washing machine was not working the entire time we were at the hotel and we wanted to do some laundry

couldn't find a luggage cart upon checkout and had to make two trips to the parking lot

clean, good breakfast, free parking

it was late and the shuttle came and picked us up

excellent gym, and nice clean hotel

really enjoyed the lobby bar this visit.

i saved all year for this trip with my kids and with a single swip and mistake on marriotts end, they put a huge damper on my 5 day stay

they have a large restaurant where we had breakfast and our server tony was so friendly and accommodating, pay for the breakfast online for

the breakfast potatoes were a little cool. but edible.

the golf course and the location

left us ordering room service

the free breakfast

there was also an event going on at the event center in the same building so no parking was available when we tried to check in

such as breakfast hours, wifi info, check-out time, etc

very good breakfast. clean, nice pool area, wifi worked well.

pool, spa and gym were pretty good. walking distance to shopping mall.

the laundry facility was $3

strong odor of natural gas immanent from laundry room

early check in, clean room, pleasant staff, lowest rate in the area

elavator not working laundry machine out of order

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

no guest laundry room

restaurant and bar nice

not be advertised as a casino hotel

the restaurant and bar are a great feature

staff not so polite and helpfull , when my wife asked him to help her set up the tv in the gym area, he was acting surprised and replied that is not his job to do this

no weekend shuttle service.

free shuttle to the train station

bar is very incomplete and the rooms even if clean need renovation

c), rppm sizes were all of great quality and cleanliness

the price, the pools, restaurants, saunas

both breakfast and bar not open at time of my visit

the pool was not working properly. carpet was worn and needed cleaning.

staff, pool, room setup

breakfast we paid for when we booked the hotel was great, and the availability of the coffee and bar is so convenient

there is a pool but we missed the hours it was open

these rooms offer a small kitchenette for extended stay, would prefer not to have to make a special request to be provided

it had a fully functional kitchen, and the staff were very professional and pleasant to deal with

free wifi & kitchen

kitchen and free breakfast

i love the mini kitchen and the rooms are the perfect size.

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

i also like that there was no pet fee for bringing our

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

breakfast could have been better an pay bar and a muffin isn't exactly a breakfast could have

a room with a kitchenette, not even simple silverware was stocked and had to be asked for

location was just what i was looking for as well as the kitchenette with fridge and

but you have a kitchen space, you're free to hit wallmart

the kitchen with real plates, pots and pans when needed

was great - clean, comfortable, friendly staff and nice breakfast selection

really good breakfast, the restaurant in the parking lot has wonderful food.

breakfast was great but wish it lasted longer....til 10 am not 9 am

the laundry eo was centrally located

clean room for a good price, breakfast is ok. 20 min to go to the airport from here.

gym needs to be amped up, but it’s okay.

the morning breakfast was a good start to the day

marks; location, staff, cleanliness, comfortable bed/room, parking, premium cable tv and hot breakfast

loved the guest laundry

staff was very accommodating for early check in request

took a little longer then expected to get from the airport to the hotel because the shuttle was busy when we arrived

is difficult to find the shuttle at terminal 5, but this just because of the huge number of the parked machines and

spa close shower’s terrible, bad smells

so much going for it as an airport hotel: price; free airport shuttle; basic but free breakfast; laundry; clean, comfortable, quiet rooms

i did not like the pool area right in the front of the hotel.

the pool was great for the kids

we enjoyed the facilities, the pool was clean and warm enough for kids to splash for an hour

wish there was a hot tub but the pool was great and actually very warm.

it was nice to have an indoor pool for the kids to enjoy

the fact that the restaurant was very close it was very clean facility it offer a full breakfast every

was totally peeling, faucet dripped, no security -back entrance doors were unlocked, kids running through hallways at 1:30 am, no coffee/tea pot or

i liked the layout of the hotel, had laundry and snack machine in one area.

on sight vending and laundry

asked for late check out and was denied

com had sent us it was late and i had kids that was in sleepy and ready to go to

was excellent and my kids really enjoyed the swimming pool

early check in

the bar and restaurant closed for construction

was excellent and my kids really enjoyed the swimming pool

the pool water was too could

the location, the bed was comfortable. their gym was spacious and decent

there were kids there for a tournament who left trash it was cleaned up immediately

the amount of space, the friendliness of the staff, the gym.

we liked everything was very clean and comfortable. outdoor pool was great as well.

friendly front staff -great pool

pool was open had amazing time with my family of

i loved the location. how polite the staff was the breakfast, pool. very comfortable

the pool

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the early check in

free parking was great

over fifteen people multiple kids under 16 unattended

it's always a pleasure staying at the renaissance. my grandson loves the pool.

pool could be cleaner and monitored

poor internet parking lot / building spotlights aimed straight into the room loud ventilation mechanicals in room

the pool was always pack and parking was bad i also thought they should have provided free breakfast

the property didnt have free continental breakfast,no pool or no microwave in the rooms

room size, tv, cleanliness, friendly staff, plenty of parking.

like that the person in the reception (malcom) was very welcoming in the check in, he even add breakfast to our stay without extra charges

also enjoyed the pool area and lobby for relaxing

too bad the pool wasn’t working/open

if the pool was inside and open. but i completely understood because it was a cold outside.

the breakfast was excellent, the swimming pool was very nice, outdoors was beautiful

pool advertised. it’s been down for two yearrs

comfortable clean room, decent breakfast , great helpful staff would definitely stay there again

bed, suite, warm cookie, room service.

no room service and the restaurant close so early

was a very loud bar/bah mitzvah happening the night we arrived with very little parking available

large pool. had restaurant & bar. parking great and lots of halls to walk in on a cold day

took a chance to try to get early check in and there was no pushback hey said your room is ready now hot chocolate chip cookies

there was a swimming pool and workout room, a covered parking area as well as large parking lot

beautiful indoor pool but it was closed due to covid-19

thought the place was perfect and you can easily find parking but the parking lot does have lots of potholes

room service was the best

the parking was limited thankfully it was a slow day

never visited the bar before but we decided to this time, there was an excellent bartender he did his thing while

in the evening it can get a little noisy with people in the bar area

i didn’t get a chance to stay for breakfast but i heard really good reviews about it.

the bar was great and the food

kids teams staying there and children were running around and not being watched by parents or

was very friendly, room and hotel were clean, and the breakfast was good

well, disappointed that the pool was shallow (<4 feet deep) and extremely small

pool was great for the kids with a great breakfast selection

pool was very small

the night staff and the man in charge at the breakfast area.

no free breakfast. no shuttle to airport.

room was clean, beds were comfortable and the pool was nice and large

nice hot tub/pool area! room was clean!

the shuttle was unavailable when we needed it.

bar was excellent with a fully stocked selection of spirits and food

i enjoy the stay the full kitchen was amazing.

breakfast was great

pool closes too early. it’s fully enclosed so i would think it would stay open later

cider in lobby, great breakfast, easy to access from highway, friendly staff, made change to sleeping arrangements for

everything was great except the lack of food allergy list on the breakfast bar.

laundry room had vending machines but no laundry soap for

it had a nice laundry room which i made use of

the kitchen! i wish all hotels had kitchen service like this hotel does

the included breakfast

the kitchen table had some ants on it