fact that the pool was too cold to use

i liked how friendly the staff was, and how breakfast changed everyday.

breakfast was delicious...clean. staff was friendly and helpful.

lots of breakfast options, greeting on tv, location to our destination

location was easily accessible right off the highway, and the shuttle made a big difference getting to/from the

checked in an went to take the kids swimming an a guest had the dog in the pool area an pool

their pool wasn't in working order and we have three kids looking to swim

big parking lot

new very clean rooms friendly staff good breakfast

their pool wasn't in working order and we have three kids looking to swim

the pool was over crowded with kids and appeared like it was the source of their baths

gym was totally out of service. none of the machines were working

amenities like the gym half worked and the ones that did did not work well

breakfast was good, service was excellent

gym and hallways were dirty, and my boyfriend and i are pretty sure they had bed bugs because we

we did not use the breakfast option

always pleasant great verietyof breakfast!

breakfast was mostly carbs with few offerings.

cleanliness, hot breakfast and the price

always clean, great breakfast and great staff

pool was to small, it was to crowded

left early, didn't eat. requested early check in & did so 1 hour ahead of check in

security around the pool there where people drinking beer in there so my kids didn't get to swim until the next

gym

very accommodating staff. good breakfast. great location for us. pool for kids.

had a microwave in the first floor and a laundry area

laundry on site, restaurants in area that deliver, parking close to rooms, pet friendly and even

laundry worked w cleaning lady to clean room

they had laundry.

units, discounts available, family rooms, wifi for a fee, outdoor pool with handicap chair lift, laundry and vending including ice

shower floor somewhat slick with no safety bar in the event someone slips.

pool kind of dirty

pool temperature was perfect

the hotel bar and kitchen was a nice surprise although we didn't eat there it was nice to know we could have

1 bar of soap on bath matt on the floor for shower, none for sink

was no on the go breakfast at least and there was no disposable utensils and napkins left in the kitchen at least the toilet didn’t flush correctly all the time and there was this brown

the breakfast menu at the hotel

breakfast was coffee and packaged muffins and oatmeal

it had a kitchenette and large refrigerator.

the next morning i called to ask for late check out

the pool was cold as well my 1 year old only lasted 10-15 minutes before crying to get out

breakfast, very nice managers complimentary drinks and snacks

pool with temps warm enough for the little ones

the pool area was freezing

the breakfast, the cocktail hour, the staff, the atmosphere of the hotel and the price

has swimming pool but didn't use it

too bad the pool wasn’t working/open

it was very nice , the staff were nice and the breakfast was great

i was very upset that on memorial day weekend the pool was closed

clean with a good bed and helpful staff. very good breakfast.

kids running up and down halls all night long, slamming doors, yelling.

on site just had to walk through the lobby to get to it fantastic food in the restaurant good room service can t say enough about this

i wish there were things for the kids

the pool was absolutely amazing and having stores and places to eat so close was great

kids enjoyed every minute

ample parking

spa in room

parking lot in need of

where bear white) sliding

facilities were falsely advertised, no pool,restaurant, or gym

we asked about the bar if we could get a drink when we came in a friday night, st patrick's day, mind you

the pool was small, a fire pit outside would be nice, no hot tub, bar closed early.

the bar was closed during my stay

the man that was tending the bar in the evening was very unprofessional; he was so

pool was small but at least they had one and it was working

( the kids

would of like a spot for families to enjoy themselves and kids could play with such a large venue it's possible

lots of fun places to dine. shuttle provided to shop and dine.

love the salt water pool!

we specifically requested a pulled away bed for our two kids since our babysitter sintuation has changed

having a kitchen to cook in

liked that they have a separate kitchen area, so you don't have to wash dishes in the bathroom sink

their laundry facilities are exceptionally nice clean and reasonable

breakfast was great

poor breakfast

is very good, refrigerator in room is big, microwave is very helpful, water pressure is great, breakfast is included, hotel is clean and well maintained

right now they don't serve breakfast every day and, when they do, it's not a large selection, but they're remodeling a section

this hotel for the pool for the kids

the continental breakfast was fabulous as well

staff is friendly, hotel is clean and comfortable. breakfast was good and cost was reasonable.

breakfast was bland.

little happy hour, nice pool for the kids

place to stay with kids the pool and jacuzzi is nice and clean kids can be in there till 11 pm then adult swim 11-12

the pool hours were great- open until 11 for kids, 12 midnight for adults to have some quiet time

stayed here strictly for my kids to use the pool

and restaurants are walking distance, but disappointed at that the hotel didn’t allow 2hr early check in after i arrived by international long flight, i was asked to pay

breakfast was not offered

great location, good breakfast, easy free parking, good gym on location, clean sheets

the bed was nice. but it needs a pool

breakfast was carb & gluten heavy.

kids were horrified

the general property could use a bit more tlc, laundry on the 3rd floor walk up

their laundry room is convenient

furniture late at night and then it started early in the morning--i think it may be from the laundry area and the moving of carts, etc

saw employees doing laundry and folding with no gloves or mask

pool was dirty the morning after

friendly staff and the reason we got this hotel was for the pool and hot tub

breakfast just ok. juice all watered down.

at the front desk is so awesome and can't say enough good thing about beatrice who keeps the breakfast going

the pool and spa where not working because of being upgraded

of breakfast staff was rude to my husband didn't say excuse when he was refilling up breakfast items

my kids enjoyed the pool and having kitchen in the room

my kids enjoyed the pool and having kitchen in the room

pool was semi cold for it being cold outside, could have been cleaner

he enjoyed the pool with other kids

breakfast was delicious, too

hide away bed was not useable for my kids

breakfast was great, as was clean and even with hockey team starting at the hotel it was a nice and

bacon for breakfast

good free breakfast and the pool seems a hit with kids

my partner and i loved the kitchen!!!

laundry facilities were clean and available

kitchen area was incredibly convenient

i could put stuff in to keep cold and food to put in there to cook and i also liked that it had a kitchen with a stove top so that i could cook my own food and a dish washer and dishes to use and

they also have a couple of vending machines in the laundry room, which is convenient in case if you forgot to pack some food or if you’re craving a

eggs were chewy, didn't taste fresh. rest of free breakfast was great!

room have everything that need for long staying. good free wifi. good breakfast. nice location.

breakfast choice awesome.. pleasant workers.

having a warm breakfast in the morning!!

breakfast was really good and served hot

the bar was cute and very nice bartender,very helpful

only one kids channel too

the pool was clean and breakfast served was great

the bar definitely needs to be open later than 11p.m.

the breakfast was outstanding!

hotel has a bar and fire-pits, lap pool and everything is spotless

we didn’t use the pool but it looked very nice

privacy with the barn style bathroom doors in the room

staff was very helpful and kind, and most of all the 24hr pool table!

pool table, jenga, cozy couches, tables to sit at

bath rooms are kinda small and breakfast was understaffed we waited 20 minutes for clean plates and

location and hot breakfast

the pool was very nice

a late check out which we're grateful for

the breakfast

everything here was quiet, professional, clean, and all i needed. breakfast was great.

breakfast better than other hi express stayed at

staff are very friendly and meet the customer wants. breakfast is excellent

very nice breakfast!

very convenient, very clean, stylishly furnished room and very good breakfast

in-room amenities, friendly staff, comfortable pool, free guest laundry

the breakfast had a large variety of different foods and the staff works hard to make sure all items

the pool was open and the kids had an awesome time breakfast was delicious

washers and driers were free except for laundry soap and drier sheets

the pool was open and the kids had an awesome time breakfast was delicious

i booked this so my sisters and i could enjoy swimming and the pool was closed

room size and amenities were great. good size gym with heavy dumbells.

breakfast not so satisfied

kitchenette like in pictures would have much rather cooked for ourselves rather than eat out every

was really looking forward to using the pool but was closed due to heater not working.

the pool was closed was a bummer for the kids. but the stay was still great for them.

staff was very friendly. pool area was big.24/7 food bar/coffee bar by front desk.

staff were nice and attentive. bar was nice. very good red sangrias.

i dont eat eggs but the kids love them they wanted more...

the pool was really nice for kids

separate living area was exceptional with a bonus added kitchenette and all the accessories for the kitchen were included

great location, clean facility and super nice staff!! great breakfast!!

front light over entrance and kitchen area in the room was shorting or flickering for some reason and was distracting

overly crowded pool (especially considering covid right now)

its like a little apartment complex with pool and basketball court

and friendly room was cleaned every day, new towels and bedding decent gym and pool good location shuttle bus to local mall excellent value for

there is a lot of walking from the parking lot to your room.

huge indoor pool. large rooms. not loud at all. only negative is the tiny tiny bathrooms.

we overlooked the lobby and bar area

location and it has a bar and starbucks coffee.

the pool area was very clean and well stocked with clean towels.

breakfast ud83cudf73 is great

the pool

clean rooms, awesome pool, a great breakfast, and the staff

like the bed and the sofa and the breakfast selection ud83dudc4c also the gym.

that is the main con of this place, breakfast was not good, and that is why we made our own

the late checkin guy didn't tell the morning desk that he had granted a late check out to me.

no option for breakfast

when i asked for late check out because my plane is in the afternoon, he was more than ready to help and he

do not expect a good breakfast, make your own.

size of rooms, kitchenette

the kids enjoyed the pool as well

the rooms also have a kitchen with a refrigerator, microwave, dishwasher, toaster, and coffee maker – plus you can

kitchen area was well stocked and clean

comes with breakfast spacious room 24/7 coffee/tea friendly staff cons: gym threadmill a bit

the gym was small but complete, good devices/clean towels/drinking water etc

the kitchen was fully stocked with all of your needs

great breakfast. the afternoon social is an added bonus.

kitchen is so small ,king bed is avarage

swimming pool and gym closed because of the corona virus

we could grab a drink at the bar or a snack right inside the main office

the en-suite bathrooms and the kitchen ware that was kept in the kitchen for use

the complimentary breakfast was mediocre at best

breakfast was nice,they have a laundry area coin operated for long stays

kitchen was very handy, as it meant we only had to go out to get groceries once, and not risk the

excellent gym, and nice clean hotel

really enjoyed the lobby bar this visit.

the price. the pool and the kids loved bteakfast.

clean rooms. nice showers. great shades to darken the room. nice breakfast.

breakfast was awesome, pool was great, location was nice and the beds were very comfortable

pool area could be improved.

they accommodated our request for early check in. free breakfast

great staff, breakfast and hot coffee, laundry, all the comforts of home

bed comfortable (though small - full size at best), kitchen appliances worked perfectly, staff helpful and congenial

kitchen in the room. quiet. comfortable bed.

breakfast, quiet, location

the staff and the kitchen in the rooms

pool was a little small and the breakfast was one entree instead of a buffet style

i like the place i wish the pool is bigger and the gym as well. i'll come back again

i like the place i wish the pool is bigger and the gym as well. i'll come back again

it was nice to have a bar and restaurant in the hotel

i did not use it but the pool looked tiny.

cleanliness, location, fitness room, pool.

while swimming one of the pool light came out of the side of the pool with exposed wires while my kids and several others were swimming thankfully no one was hurt during the process

had like 4 younger kids playing hide and seek till 11:30

no microwave in rooms,no bar or restaurant in hotel.

breakfast because bar and kitchen closed die to covid

it had a fully functional kitchen, and the staff were very professional and pleasant to deal with

these rooms offer a small kitchenette for extended stay, would prefer not to have to make a special request to be provided

kitchen and free breakfast

i love the mini kitchen and the rooms are the perfect size.

free wifi & kitchen

lovely hotel. grab and go breakfasts. large, nice rooms.

good breakfast clean and spacious

i had a pleasant talk with some of the morning breakfast staff

staff was very helpful. breakfast was great!! well located.

the hotel was clean and up to date. the staff was friendly and helpful. the pool was clean.

clean, put together, clean pool

beautiful grounds staff was able to accommodate our request for early check in

no hot tub with the pool.

easy access to room and pool

very nice hotel, great gym

left us ordering room service

yes the inside pool was not up and running

very professional staff very helpful bartender very clean overall kids had fun

the lake side room was a huge bonus and has quick outdoor access to the pool area as well as the sports bar with beautiful outdoor terrace

there was a starbucks, the perfect pool and overall clean environment

i didn't make breakfast but the location was great!

very clean quiet breakfast and a bar.

couldn't eat a hot breakfast even though they had the pre package

parking- it was a busy time and parking was really scarce

price for hotel room with full kitchen, pool, gym, and breakfast

laundry facilities were difficult to use and partially out of order

kitchen was fully stocked,great

laundry mat, dollar tree and target across street

24 hour fitness room and laundry room are close to each other

have laundry detergent in the washing room should refill on this was the only thing i

hotel location and hot breakfast

the pool was small but never crowded, it worked well for us

hot breakfast items due to covid but covid restrictions are over

were hit in the parking lot

location, comfort, cleanliness, and the gym.

offer free offsite gym pass for guests who prefer gyms with variations of fitness equipment

a little hard to locate. an on-site bar would always be nice.

), the modern super clean rooms, the bar offering local brews, and the spacious, fully equipped fitness room made this our most

breakfast available for purchase and nice bar for evening night cap

breakfast that they offered really wasn’t the best

no pool.

especially since i recently took my kids to disney, paid well over $3000

breakfast was great

due to covid-19 there is grab and go breakfast which is a brown paper bag snack.

highly recommended. clean, good breakfast

paint in the pool room needs rethinking

no room service

great location, lots of nice restaurants and shops nearby, lots of parking.

wanted a room with a whirlpool there was no room service and no chef

great gym and pool. friendly stuff

the small bar area int he lobby would be fun to hang out at, but we didn't want to be around many people

gym was clean

the check in was fast and easy! i loved the bar there for a night cap!

pool for kids -roomy room -decent value for 4

no hot tub or jacuzzi.?. water pool too cold for me and kids

it had a nice laundry room which i made use of

loved the convenience of the full kitchen in my room

advertises with kitchenette. not one utensil, glass, etc

the kitchen equipment isn't very durable.

laundry machine didn't work well

pool/whirl/and breakfast were awesome and just easy

needs some renovations, like the gym area is a bit small, the chairs at the dining need to be upgraded and the water in the pool

beds are comfy and pillows that?s a plus ? has pool and hot tub and breakfast

the staff was friendly and the breakfast was great as well

we were happily surprised by the happy hour,and our kids loved the jacuzzi and pool

the hotel pool was closed at the time of our stay, i wished i was able to take a swim but that's okay

beds were comfortable. pool area was nice and clean

free shuttle to shopping mall

inconvenient parking

it is a welcoming place everyone is so nice. lots of parking available. good service.

no breakfast or pool because of co vid

property had a fitness room which was well equipped and it was close to a number of eating and drinking

need more breakfast options, update fitness equipment, change carpets to hardwood in rooms

booked this room because it said it was a pool to come out it s no pool or fitness room available the both under

the free breakfast was good

the breakfast was great, even had fresh coffee brought out at 9:15am

the pool was also nice and clean

cleaned and good breakfast

pool was great for the kids with a great breakfast selection

breakfast was wonderful and everything was delicious and hot ud83dude0a

property accommodated our early check in prior to the beer festival we attended

i went in the pool and you could hear them before you got to the door 3 kids under 16, no adults to be seen

i did not like a long haul way. took some time to get to our room with little kids.

thought the breakfast could have been a little better

free continental breakfast as well

kids running up and down hallway

the free breakfast, the laundry room, awesome

room i got was cleaned and i didn't know that it had a kitchen and a full fridge

no breakfast due to covid-19

good american breakfast. good enough to start a day.

excellent breakfast selection changed daily

location and gym

the hotel was very clean, the staff nice very nice and the breakfast very good !

very nice affordable room with everything i needed. the breakfast buffet options were perfect.

gym, good breakfast, easy to park

bacon for breakfast!

room were quiet without kids running around at night

pool

i also loved the fact that it had a restaurant & bar that was open from 5-11pm

hotels fault but alot of kids during this stay, and we couldn't really enjoy the pool or hot tub

friendly staff, comfortable bed, free wifi, nice size tv.

that are comfortable, bathrooms with hot water and free toiletries, restaurants/cafes onsite, a fitness center and/or a swimming pool

we had 2 kids with us & it was nice they gave us a room close to the pool & on the first floor

the pool was good for kids

we had 2 kids with us & it was nice they gave us a room close to the pool & on the first floor

it's fine but if you have little kids, it's a trek

great and reliable shuttle service. awesome breakfast, awesome staff.

very clean very friendly staff great breakfast great location highly recommend!

i also enjoyed the very delicious and surplus breakfast that was served

the side door didn't open with a key card. the gym equipment should be more updated.

breakfast was excellent with lots of options

swimming pool, balcony

great bar and restaurant

swimming pool and breakfast

the pool was super warm and clean!

parking

about the towels the front desk would tell us to go get them but then when we would go to the laundry room the lady would tell us to come back later (also she had a very cold/rude attitude with

machine didn't work laundry room was dirty machine we're broken no coffee setup in room or in lounge no continental

the cleanliness of the rooms around the area so is the laundry room

laundry room and vending machines on premises but there’s hours of operation

the cleaning team was extremely rude when we asked for an extra towel and some laundry detergent

breakfast was good, hot tub was great, room was clean and staff was very friendly

great breakfast

breakfast could be better .. pool was a little hazy

wrong room info on spa tub in queen room.

decent location with plenty of parking

clean, decent breakfast, free parking

the pool was not open to enjoy and neither were the computers.

very professional staff, huge room with great amenities, plenty of parking, amazing kitchen and bar staff, clean & neat lobby and quiet and serene surroundings and location

gym, pool, location easy to get around

the bar was open

the kitchen very clean, the bed excellent, the bathroom and tub super clean, i liked that they had hand

the mini kitchen and two tv.

clean rooms-nice staff-breakfast had lots of variety-ew didn;t go to the social hour but that was a bonus that we did not

two room set up. nicely stocked kitchen

very spacious room with kitchen and sitting area with sleeping sofa very clean and comfortable

they didn’t have streaming tv services on any of their tvs. the gym needs improvement.

and all the options you have for kitchen stuff

easy to cook, doing laundry, gym and easy to acess everything with all they have

gym was pretty sparse, and the door was always broken, however they did end up fixing this towards

free laundry also

the first floor by the laundry room smelled of mold, the tub was stained, the hot tub was out

the change in breakfast menu n room very clean

pool

we have 4 kids, and the space accommodated them well

also close to the train kids loved the

breakfast was bland and it was only for 2 adults and two kids if you stayed 2 nights

not like that there wasn't at least a continental breakfast and that the pool area was closed and it was 80 degrees out

the pool water was too could

nice pool and work out facility

we liked everything was very clean and comfortable. outdoor pool was great as well.

breakfast was great. and staff really nice and friendly.

clean, quiet, good location, plenty of parking.

parking

the breakfast is great! and the room was clean.

i didn t make it to breakfast

breakfast was excellent, and varied.

space/size of room exercise and pool area great breakfast easy access from doors to rooms

breakfast was nice

the associate at the front desk was friendly and thorough about pool hours and breakfast

the pool area wasn't my favorite but it was still nice.

the pool was clean

requested an early check in time and room was ready when i arrived shortly after 12:00 pm

nice everything - from the location to the lobby with the restaurant & fireplace to the pool & hot tub to the room itself

the breakfast bar and staff were all very nice

the girl who works the bar / breakfast restaurant needs a raise

pool space/ hot tub was kinda small top outside of comforter on the bed was scratchy

i liked everything, especially breakfast.

very quiet (good building construction with concrete floors), very nice staff, pool and hot tub were always accessible

clean quite and staff very kind. breakfast was great

the breakfast was amazing and had many options

breakfast was amazing

hotel employee at the front desk was helpful and knowledgeable and in the bar area was very efficient, fun and a great all around bartender

in law and my son,from the moment they arrived they loved customer service they even got a suite,breakfast,dinner and best of all the starburst coffee for my girl,thanks to the staff all in

awesome gym. big room.

the parking spaces in the lot are really small; like how-do-i-get-out-of-my-car small

didn't get my breakfast because their were under staffed for a big group of people and we had to leave by a

the bar in the lobby stayed open until midnight

modern, clean, good location to visit lake forest, nice breakfast restaurant and staff

our reservation said we had breakfast included but they indicated that this was a booking

the was hair in the corners & next to the couch … they did comp us breakfast but only like 5 things to choose from only … when someone flushed the toilet above us

the pool was little cold and a bit dirty.

the pool and hot tub

like the bed and room, they allowed me early check in

no outdoor seating. poor pool area.

with bar and restaurant right there you aren&#

could not use pool or gym

where i travel because of the great coustoner service, the cleanest of room , spa, dinning, the bar and it is not

in the evening it can get a little noisy with people in the bar area

the pool was clean and fully stocked with towels

the breakfast in the morning was remarkable and the snack bar in the evenings was pretty cool too

great pool for kids

shuttle made going places easy

pool was closed for maintenance

great pool for kids

decorated beautifully for christmas, staff super friendly, had in house restaurant, nice pool.

would have loved some hot eggs or yogurt for breakfast buffet but pancakes were good!

breakfast was the same as any other hotel that's reasonable priced

the price, the free parking, the great breakfast, the clean room

i overslept and missed breakfast, but it was still offered to me

no free breakfast due to covid but they did have juice and coffee

loved the heated pool

it was great to have a shuttle to the airport.

the shuttle to the airport was very reliable and came to and from frequently

no shuttle to airport o'hara

although i did not use it to navigate the city, the complimentary o'hare airport shuttle service was nice

pool, spa and gym were pretty good. walking distance to shopping mall.

adjacent event center, sports bar and cefalu at the end of the complex all compete for the same parking

such as breakfast hours, wifi info, check-out time, etc

parking door key kept stop working got to the breakfast 45 minutes before it closed and there was

very good breakfast. clean, nice pool area, wifi worked well.

good location. hotel has a fitness center that is small but serves its purpose. clean and quiet.

the pool was nice

to everything, clean, walking at the preserve trails,nice temperature in the pool

the breakfast was good

great breakfast

the laundry facility was $3

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

nice laundry and vending

early check in, clean room, pleasant staff, lowest rate in the area

two different bank cards in laundry payment option for dryer

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave me a

caught up in the after party that before the check out time i called the frondesk to request a late check out as we have to drive back in the property still