the staff was cool, the location was close to restaurants, and the rooms and pool was amazing

there were lots of kids running around unattended but there was a hockey tournament next door

price and breakfast

location, cleanliness and the free breakfast

i like the filtered water station in the gym and the beds were amazingly comfortable

pleased that the gym was open under covid rules

pool could've been outdoors, well, not in cleveland ohio. sorry

would have liked them to say the pool was closed when i booked

comfy room with seating and a kitchen

rooms were large with a full kitchen

coin laundry machines

pool/hot tub hours were great and fresh towels were ample

was looking for hotels with a pool

nice pool and jacuzzi area

sher and dryer) should be replaced or at least to be cleaned.

suite was advertised as a fully equipped kitchen, which we were told included silverware, & dishes, etc

great having the laundry room but many of the machines were broken

the room was equipped with a full kitchen as well

convenience of a full kitchen

there was a kitchen and livingroom

everything was cool, the breakfast was wonderful!!

the hotel also has a very large gym -- 3 treadmills, 3 ellipticals, free weights, yoga mats, etc

bill the shuttle driver was super!

great restaurant me bar, pool, gym, clean rooms, and a free airport shuttle, very impressed

they assigned us a room in the same hallway with some kids from a hockey team

clean good location would like full kitchen and complimentary breakfast

the staff i encountered was nice; they have a breakfast of eggs, sausage, waffles, cereal, bagels, and toast

maybe a few more options for breakfast meat & fruit besides only sausage links and apples

no breakfast

the included refrigerator was also equipped with a good-sized freezer section and the included breakfast was hot and sufficient to get you through the morning

breakfast

parking was limited

breakfast was great. cinnamon muffins the best.

it was clean beautiful and plenty for the kids to do in the area.

it was clean beautiful and plenty for the kids to do in the area.

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

traveling whit my kids for two nights and no microwave and fridge

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

so my kids missed out on schooling because of it

across the street kmart and a see redtaurants, ice machine works i was surprise and they have laundry

had to wait for them from laundry i was told

i loved that there was no pet fee.

had everything i need including laundry

my son had a blast in the pool

the staff was nice. the rooms was big. the pool was awesome

loved having a little apt/suite and a microwave, table and coffee pot and a washer and dryer, gym, pool and jacuzzi - a delicious breakfast and store at front desk

gym no clean and i’ll stop

gym space was dirty and restrooms did not work in gym-no running

don’t have shuttle service the ice machine doesn’t work fitness room is out of service the mini fridge in the room it was so

fitness room locked, breakfast offering mediocre

fitness center is closed as well

room was clean, the location is great, and they actually provided a decent hot breakfast in the morning

he was able to find one bar in the laundry room

breakfast a bit skimpy

shared a wall with the sleeping area and had a large opening in it so you could sit at the breakfast bar and still watch tv if you wanted to

the kitchen

cool refrigerator, stove, microwave, dishwasher, and laundry on site

unsafe and barely slept the elevator was gross with spilled food covering the floor 4 pieces of gym equipment the 2 that i would have used did not work the tv was

friendly staff and the breakfast was good

location was fine 10 minutes from airport by shuttle breakfast and dining room very nice shuttle was excellent

the airport shuttle was awesome

this hotel had a 24 hour airport shuttle service provided included in the room cost

the breakfast was great also

breakfast was good

breakfast was fun, the room was clean, i like the lobby appearance and the music

only a few items at breakfast but well organized and well staffed

cookies and popcorn at check in. new construction. great breakfast and breakfast hostess.

excellent well stocked breakfast options. breakfast staff was doing their job at this location.

the beds were very comfortable and the breakfast was awesome

breakfast was great, everything one would need to start the day

the breakfast eggs were fluffy. the staff very polite and helpful.

parking lot very empty

the breakfast was good

breakfast was just a grab and go which was somewhat disappointing

very clean. great staff. fresh and hot breakfast

kitchen has a dishwasher but no dishes

again, cleanliness was a major concern, unstocked kitchenette was an inconvenience, but the staff was pleasant

shuttle to the airport was great

the pool water was very cold

didn't eat any breakfast and the beds was great

good facilities; however, what i liked the most was the customer service, from the reception, breakfast area, to those who clean the rooms

room, service, breakfast , and free shuttle exceeded my expectations

i liked the breakfast in the am. the pool was clean.

no pool, wifi

we liked everything except the breakfast eve

was no meat protein (sausage/bacon/ham) to go with the eggs on the day i had breakfast

free shuttle to airport whenever i needed it

clean and comfortable accommodations, friendly staff, and airport shuttle runs 24 hours.

was a nice hotel with a gym, free breakfast which was good with eggs, potatoes, pancakes, yogurt, water, fruits, bread,

it's a shame it's in the middle of nothing, but there's a shuttle to the airport which gets you the light rail to downtown

really nice, well appointed rooms with comfy beds, and no pet fee

was my birthday and i really enjoyed the wxyz the bartender was very nice and enjoyed the pool

booked because the hotel had airport shuttle as one of the amenities

shuttle is run in an efficient way

didnt like the bar area, very small

the breakfast was not what it was advertised as. morning lady at counter was very nasty.

the staff was really friendly, the breakfast really good! very nice and clean, recommended!

aren't airport shuttles after midnight, so i had to take a taxi

waffles for breakfast, nice touch! free shuttle to the airport, great!

the shuttle takes you right to your airline

having a full kitchen is definitely a plus.

had a room w small kitchen area and it was clean, spacious and very comfortable

down i found was there was no change machine in the laundry room

) was collecting laundry from the laundry room

it had a kitchenette which we did not need but it would have been great if we had needed it

good shuttle service. got a shuttle to the mall nearby and back.

clean friendly staff airport shuttle

breakfast was great and a good variety of choices each day

glad the pool was open-you had to schedule a time but it was available

pool was a nice size and was open early and late

the hotel is packed with amenities like fully stocked kitchens and free laundry

full kitchenette, wifi and even a small laundry room onsite

too many people smoking weed and then going inside laundry room/ gym and leaving a stink of skunk which makes using the gym impossible

staff was welcoming, beds and furniture were comfortable. had free laundry which was a plus.

tv channels, office room, on house coffee and tea, gym it has everything except breakfast but there is a small kitchen with all appliances

advertised a pool and hot tub, but when we got there they said it was closed

nice staff, clean and comfortable. good shuttle

airport shuttle

good shuttle service

thing was the pool area could use a slight make over

it would be nice if breakfast was included rather than an additional charge.

room service would be a nice option

hotel was quiet. elevator was pretty quick. wifi was better than neighboring properties.

hotel could certainly use an update and wifi could be faster.

location, room size, free wifi.

confirmed twice with front desk that hot tub was open and that they had guest laundry

the free breakfast in the morning and the free shuttle to the airport in the morning,however, saying that i must admit shaving 6 people and a lot

that there was no mention of a swimming pool in the amenities list on the booking site.

we had to walk outside to get to the pool do to the constrution

pool,breakfast i think everything use was ok

the pool and hot tub were really nice

there was lots of yelling kids at pool

part of hotel under construction, pool and hottub looked a bit dated.

cleanliness,pool,gym

love the employees, love the pool and spa

wifi signal a bit weak

loud people upstairs…kids running

parking areas need to be more lighted

so was hotel employee who worked at front desk

wish they had more breakfast

the lamp was too bright to keep on for kids to sleep

breakfast was great. staff was friendly and so helpful.

had an excellent breakfast

breakfast was so nice and the cook was very accommodating- ashley at the front desk was the

beds, clean small indoor pool, breakfast each morning and excellent breakfast staff, easy with kids, very clean and modern/seems newly built or re-designed, i would stay again

i used the facial bar of soap

we had check out at noon and thought we would take the kids for a swim that morning before leaving, but found out the pool was closed until 4:00 pm

my kids loved him, he was so friendly and helpful

wanted a short trip with the kids to get out of town, and after searching for a hotel with a pool that was open and in a good

kids were running up and down the hallway until about 11 at night

a little nicer breakfast

the kitchen

locationand the kitchen....

need better breakfast items.

grab n go breakfast was kinda less than stellar

very clean, blankets and comforters clearly not washed frequently, light bulb in kitchenette area burned

it had a kitchenette area with a microwave, small fridge, and a sink

loved the kitchenette but wished they had individual coffee maker in the room.

cute rooms with kitchen area

i liked kitchen area in room

the staff was helpful and friendly. the breakfast was good.

did not eat breakfast there, but the offerings were pancakes, yogurt, cereal, bagels, muffins, and toast

breakfast was awesome

the breakfast was horrible, but the food was available all day and night—food like juice, cereal,

breakfast was good

laundry, parking, dining locations are convenient and meet my needs

uncarpeted no early check in, kind of sour man from india or pakistan on desk

laundry service is on the 4th floor, costs about $6 to wash and dry per load

breakfast and airport shuttle

comfortable beds and the staff was awesome especially at breakfast

room smelled like dirty musty laundry, there were no towels

amazing hot breakfast! good location to the cleveland zoo!

nice big beds free breakfast clean rooms

in the hallway that was falling down, hair on the bed and a shower that looked like an old gym locker room

breakfast got the job done !!

only problem is we booked for pool and didn’t know it was under construction

staff is really nice help me when i need it nice rooms are nice and clean had nice little breakfast

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just a roof over your head

that the parking lot was full of trash everywhere the first thing you saw when you pulled in.

cops sit in parking lot all day is concerning makes me wonder if theres a lot of problems here

and the long walk to my room had me thinking about a change room request but i figured our tge parking situation that put me very close to my room

room service, leaky tub, stained carpets, dog food in the scratchy elevator, broken ice machines,

friendly staff. breakfast was good. comfortable bed.

pool was not open unfortunately

the breakfast had eggs, sausage, cereal, waffles, fruit, yogurt and the coffee was available all

the bed was comfortable and it was nice that they served breakfast in the morning

breakfast was understandably not as expected but considering the circumstances, was a great effort

they dont have a pool and don't say when breakfast start and ends

i made a reservation for four people (two adults and two kids), but when we arrived, our room had only one full bed

staff, room was excellent, breakfast was normal covid related style, safe location and value for the money

no swimming pool for the kids.

lot of door slamming in the building, dogs barking, and kids running and playing loudly after

th no extra charge)

complimentary breakfast was convenient

the indoor pool/hot tub were amazing

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters for the machine that

the on-site parking and location was also convenient

we did not get to use the pool or kitchen inside the room

loved our room great space for us as no the kids

full kitchen, accessible shower, location and first floor room, breakfast buffet

very clean helpful very great customer service fresh breakfast everything was very nice

the breakfast was hot and fresh

lol ot could have been summer so we could use the pool!

the wifi worked very well for my laptop but not on my iphone - not sure why

the pool was not in the sun.

it didn t have a indoor pool

the staff is friendly & helpful. the breakfast is exceptional!

and kitchen area could be cleaner

good - many restraurants close - very warm staff - king room was great, perfect for business - gym and pool available if

nice room with mini kitchen and living room

it was nice having hot breakfast in the morning

lovely room, free breakfast

website states kids eat free, but we had to pay for my 4 year old and ourselves

think a little boy was having his birthday party at the facility and when i took my kids down to the pool they were very loud and ruff playing with each other (even after the kids

room service came knocking loudly at 9:30 am and opened my door before i had the chance to make it

the pool was a little cool for me.

bar inside was one of the reasons we stayed at this hotel

were random dirty clothes lying around (a dirty sock in the hallway, wet shirts and pants lying poolside), although otherwise the place was very

no breakfast currently due to covid

i didnt have enough time to use the pool

clean rooms. guest laundry operational.

the pool was to cold need to fix heater

the room was amazing my cousin had a room across the hall from mine and her room was great the pool and hot tub was

the pool.

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

came for the kids to swim always too crowded

i like that we can open the window for fresh air. also like the laundry facilities.

the indoor pool

and there were not towels for the pool either

pool and breakfast closed.

breakfast was good and the pool was fun staff was great

friendly and helpful staff. nice pool and jacuzzi,

24/7 free laundry, bet was comfy and decent shower

my room was comfortable and very clean, i liked the kitchenette.

my bed was extremely comfortable and it was great having a kitchen to prepare and reheat meals

small kitchenette was a huge bonus and helped save us some money because we brought our own food

room was spacious, had small kitchen if you needed

they had a very nice full breakfast that was included

location and the pool

comfortable bedding and great breakfast

atrium where the pool and hot tub were was amazeing has a put put golf, game room, and kids play area this would be a great family getaway

breakfast is good

loved the room with a trundle option to allow kids to spread out in a hotel room.

the next day my kids got an ear infection

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available in the evening, can walk next

pool was down. i had two small kids and that sucked

the staff were incredibly helpful and friendly. the pool was great for the kids.

friendly staff, room adequate pool was open!

ice dispenser on one side not working and no pool info about swimming hours

the pool was great

pool not open

pool

breakfast was not cooked to order nor was there room service available

no room service or breakfast was provided

were extremely pleased with the room and the free breakfast was great

the rooms was spotless, the bar was a great bonus. food wonderful.

i didn t like that you couldn t get room service all day

i guess if i had to complain about something, i wish they had a bigger pool

closeness to all the wonderful shopping, dining and bars

the hotel had a small bar with reasonably priced items

breakfast s were amazing, probably the best i have ever had at a hotel that serves breakfast

he loves to swim, so we enjoy the pool

really nice fitness area

pool wasn't open

selected this hotel because of the indoor pool

pool and hot tub being closed

very comfortartabe, nice indoor pool.

buffet was unavailable due to covid but the hotel sill provided a bagged breakfast

loved the wide variety of breakfast

we did call in advance to find out that no breakfast would be served and the pool was not open, understandable for sure

i love the kitchenette

did not utilize the pool or other “amenities” of the hotel, so i have no review on that

the lady in the breakfast room was super nice

i didn[t expect the breakfast that you offered. it was great!

was happy to be able to workout in gym and thankful for the coffee and bagged breakfast snacks during covid

breakfast was great

breakfast is free and there are both hot and cold options

convenient location to lake. room to park boat. friendly staff

perfect location.nice hotel,staff,and breakfast

great breakfast and pool!

everything, it's very clean ud83dudc4c breakfast is wonderful we enjoy de pool

we didn't use it but there is an indoor pool

clean, quiet, breakfast was good. i will stay here again

friendly staff. spotless room. comfortable beds. great breakfast with lots of fresh choices

the staff was very helpful and friendly. the breakfast had a nice variety of foods.

but the breakfast was the biggest surprise, wow

the pool is not heated and there is not hot tub...that was my daughter's complaint.

breakfast was fabulous, staff were friendly, and everything was clean

room service, room was extremely small, bath tub was disgusting and was not properly cleaned, old

the room was not properly cleaned we found dirty laundry someone left behind the bed!!!

nice hotel with hottub and pool that's has rooms off of it with direct access the the pool and a bar with a variety of liquor, mixed drinks and wines to choose from and also serves

the $50 pet fee is outrageous and makes me want to leave the room a disaster

very close to highway, restaurants and other. of course my son's favorite part was the pool

i also wanted to use the guest laundry which was also not

loved the electric fireplace and the kitchen

liked having laundry facilities available.

the pool was very nice and the room was spacious and very comfortable

it has a basketball court, outdoor pool, and playground

kitchen amenities were very nice, bed was super comfortable

that it had a kitchen and the staff was nice and i was able to check in before 3pm

it is nothing fancy but very lean and my room had a kitchenette and was quite spacious

nice room, kitchen being available was a huge plus.

full kitchen

good location directly off highway with nice kitchen.

the free breakfast is outstanding

the pool!!!

location was close to food and stores. the breakfast was good also.

this hotel has a great breakfast and pool

the room was beautiful, the staff was wonderful, the pool was very nice, and the breakfast was surprisingly excellent

only thing i could see that could've been better is better breakfast selections

the breakfast

free breakfast in the morning was a plus

beds and pillows are very comfortable; friendly staff; good location for my purposes; breakfast available

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

were roaches and bed bugs in our room pool looked like a swamp couldn't go swimming water was nasty

breakfast was okay

did not serve a full hot breakfast as indicated on their own website

decent breakfast, neatly maintained rooms

first time i have stayed here. i was very impressed. hot breakfast was a real plus.

our room was clean and the waffles at the free breakfast were superb

breakfast was good

decent breakfast

and wifi, clean and comfy room, very nice and quiet area, great value compare to what you get, breakfast included (didn’t have time to try it)

breakfast was a bit heavy on the carbs and i really would have liked a guide to the tv channels

the pool was great to relax in after traveling & we enjoyed it the next day to just relax in with the

location was great, staff was fantastic, breakfast was good.

like to have had a hot tub in the pool area

peaceful setting, convenient location. very clean. excellent workout area and breakfast.

t name just one thing , everything was exceptional, the staff, the room, the breakfast bar, the pool and the cleanliness of the property everything was excellent

i loved the breakfast.

there were no towels at the pool and it closed at 10 pm

breakfast was amazing

breakfast was delicious with plenty of variety

pool was gross

the extended hours the pool was open.

short drive up to the lake shore to see the sunset at a park with free parking

super clean and very friendly bar tender and entire staff friendly.

free parking on site

nice area. pretty and clean lobby area.comfortable beds and pillows. spacious. free parking

the kitchen was big and well appointed

), super clean, decor is charming, had everything i need (a fully equipped kitchen and a guest bathroom on the first main floor)

is no breakfast, just a communal kitchen

is no food service but a complete kitchen for any one to use

the bed is super comfortable and i loved having a deep whirl pool tub in our private bathroom

from the front counter to the gym

amazing gym, bar and breakfast!

no beverages in room room service starts at 11 am so you have to walk downstairs

had to scan a bar code for room service food from restaurant downstairs, not able to download program so could not order

main desk - truly lacked personality and bar service and hours was very disappointing.

nice corner view breakfast was excellent

in room breakfast was excellent

i also was expecting more weights/resistance equipment in the fitness center

requested a early check in, a month before my stay

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

looks like coffee machine in the room and a number of cardio equipment in the fitness centre are lincoln’s contemporaries as well

the fitness center and atrium pool!

staff at headliners served an amazing breakfast

bar and restaurant staff was very friendly and accommodating

great hot breakfast, nice little bar, valet parking

loved the location, gym and beds were comfortable.

good gym

the room was right above a loud bar that was open until 2 am

great location, big rooms. full kitchen

early check in, friendly staff, location.

we always request extra pillows and blankets for the kids and they had them ready in our room when we arrived

excellent breakfast

i like having free wifi

the hilton honors app is super convenient for early check in & contact free

i could have used more bags in the room for our dirty laundry

that it had a bar inside the building that served food'

ate in the bar restaurant at the hotel before the game and had one of the best chicken sandwich i ve had in

in the rooms keep that in mind if you have left overs that you need to heat up like us from room service

friendly and helpful staff, the gym, location was excellent.

they also had to wrangle all of the hockey kids the parents never watch

i made the reservation the women told me that the spa was same day reservations

very nice lobby. gym is absolutely amazing!

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

wasn't a map/list of locations in the room; we didn't know where the pool, gym, or any extras were located

no wifi in room. penthouse was very disappointing.

gym floors needed some sweeping but minor issue

this hotel is offering daily room service for making beds and linens- thank you

gym was laid out in a bit of a complicated manner and, since it was busy, it was hard to do a

uld have liked if there was someone

about 10 unruly kids jumping and splashing about

room service was good. beds were great. shower was great! view was excellent!

wish they offered room service

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

the amenities such as the roof top bar and downstairs restaurant were out of this world

a lot of nice venues in hotel. gym was great. great location.

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

the vault bar was the best bar i have ever been to

restaurant parkers was great for breakfast and we also had there wings in the evening

the rooms, the restaurant, room service. the cost

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

the free coffee service in the immaculate lobby and he also recommended a great place to get breakfast just a few blocks from the hotel

staff from the front desk, to room service to maid service

the gym could be better equipped.

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus; close to hof and other attractions; valet parking situation was actually

the pool wasvery busy but i know it was really busy because it was new years!

situation similarly in other hotels: across from the elevators, over the compressor room for the pool, corner rooms on the ground floor next to the outside entrance where groups congregate

location, excellent breakfast and food at 530 at night was enough for dinner

also my kids were disappointed by the lack of a

it was nice and quiet and the kids were very comfortable and everything was walking distance

the location, staff, cleanliness, and the breakfast were all perfect.

no bacon in the breakfast bar

breakfast was great having a gym was great

to us when checking in that did not coincide with the hotel's offerings, such as we were told the bar closed at 10:30 p

very clean grounds, super nice staff, amazing view, comfortable beds. great bar & location!

i had to leave early and was not able to have breakfast - next time.

they had an immaculate gym

beautiful hotel, we loved the bar area. nice and comfy seating area..

it was so clean the staff was very nice and the breakfast bar was very nice

great gym

pool and spa were used, as was the gym

pool area could of been a little warmer as well as pool water but hot tub was great

gym was nice

location, comfortable beds and great breakfast selection.

the stay was comfortable and the gym was basic

no gym or swiming pool

the breakfast item availability and quality was wonderful

didn’t get in until 2am and they gave us a late check out