the kitchenette came in handy the location the value accept pets

had a small kitchen sink (though not a kitchen)

the kitchen area

has laundry room

i liked kitchen area in room

waffles for breakfast, nice touch! free shuttle to the airport, great!

no breakfast provided.

could definitely use some upgrades. it was fine but kids concerning after dark.

had to wait 20 mins after driving 12 hours with two young kids just to check in

they offer free shuttle to and from the airport and the free breakfast was pretty decent

water bottles were free breakfast was included and was excellent

the airport shuttle service was helpful to have and the drivers were all very kind as well

clean and comfortable accommodations, friendly staff, and airport shuttle runs 24 hours.

the hot breakfast was excellent

shuttle to airport was great

part of hotel under construction, pool and hottub looked a bit dated.

the pool and hot tub were really nice

also, as a person who uses (or tries to use) the shower grab bars: why do hotels put them where they cannot safely be used

pool is open with restrictions

location from airport is great and staff with early check in were very accommodating

friendly staff, airport shuttle, breakfast, everything seemed new and clean.

pool was a nice size and was open early and late

pool was clean and warm

we used their shuttle service and the driver was very

only thing i could complain about was the breakfast but due to covid that would be obnoxious

good free coffee in the hotel store, free laundry was also nice to have

love the free laundry facilities

staff was welcoming, beds and furniture were comfortable. had free laundry which was a plus.

the kitchenette which helped me save money, and the small convenient store inside the hotel

love the kitchen set up! stove top, though we didn't use it this time.

plus the continental breakfast was nice

love having a small kitchen

the staff and the kitchen and lacation

the room i had was in a quiet area, and the morning time (to-go) breakfast snacks and beverages were a pleasant treat

down i found was there was no change machine in the laundry room

the pool and hot tub

nice staff, clean and comfortable. good shuttle

hotel shuttle

good shuttle service

advertised a pool and hot tub, but when we got there they said it was closed

good wifi, easy to connect and good coverage

no bar and no restaurant for breakfast and dinner

outside of our room when we arrived, there was a room service tray of partially eaten food on the floor in the hall--the tray and its disagreeably

the pool and fitness area were also kept very clean and the equipment in the fitness room was in fairly good

the pool and fitness area and even the restaurant is closed which was not told to us until we booked the room

great to have a shuttle to the airport and back when trip was done

hotel was close to the airport, had airport shuttle services, and the staff was kind and helpful

the free breakfast in the morning and the free shuttle to the airport in the morning,however, saying that i must admit shaving 6 people and a lot

pool was great gym was clean breakfast was delicious room was very nice

having an shuttle service is irrelevant if someone doesn’t answer the phone

also loved the free laundry

very clean brand new great staff working there and bar is awesome

great staff, comfy beds, no pet fee (yay

nothing really. pool is small but clean and nice.

pool was awesome.! room was fantastic.!

the room had a full kitchen i was able to save money and buy groceries instead of going out to eat

the free breakfast was disappointing

enough parking at location

loud people upstairs kids running

the kitchenette

ice dispenser on one side not working and no pool info about swimming hours

friendly staff, room adequate pool was open!

only thing they need t work on better is the pool other than that everything is

pool not open

nice pool but cold

selected this hotel because of the indoor pool

really nice fitness area

the pool was closed, the bistro restaurant was closed, no breakfast, and the fitness center was limited to one person at a time

the swim pool and hot tub were very relaxing. the bed in my room was very comfortable.

very comfortartabe, nice indoor pool.

friendly staff,comfortable fluffy bed,nice size room with kitchen

we didn't use it, the pool looked as though the bottom had not been cleaned in a while

we did not utilize the pool or other “amenities” of the hotel, so i have no review on that

it does need some up keep. furniture around the pool was breaking.

loved the wide variety of breakfast

do not take the room close to laundry, you will hear loud sound during night.

property was clean, quiet and had a guest laundry which i used

noisy kids

no swimming pool

stayed on the first floor next to their staff laundry room which was a bit noisy and my dogs were triggered by all the noise

we appreciated being able to leave our car for a week, and for the excellent, on time shuttle service

the shuttle lady driver so sweet and

didn't eat any breakfast and the beds was great

the staff were very friendly. the rooms were clean. the breakfast bar was excellent.

clean..close to airport..shuttle ride..nice shower ..

from the location all the way down to the pool and parking, everything was great

room, service, breakfast , and free shuttle exceeded my expectations

the free breakfast was very good, lots of choices and drink choices! loved it

breakfast was wonderful

pool area was kinda digny and water was little chilly.

the pool was too small

pool too small to swim.

i also like that there is a small bar that offered wine at a reasonable price

the little bar in the lobby is so cozy and a nice touch

amazing location, staff were very friendly and helpful, pool and workout room were great.

the breakfast was delicious

the hot breakfast was great. we used the breakfast area for a sit down dinner one night.

the lady in the breakfast room was super nice

clean and comfortable rooms, great breakfast options, close to crocker park & huntington beach

was happy to be able to workout in gym and thankful for the coffee and bagged breakfast snacks during covid

convenient location to lake. room to park boat. friendly staff

clean heated pool inside

the bar in the lobby and also the food there; the buffet breakfast was outstanding

the pool was clean

very expensive pet fee $50 (not publicized

pool area

room was great, full kitchen and very spacious and clean

the pool and jacuzzi hot tub was nice

the pool was very nice and the room was spacious and very comfortable

the outdoor pool was awesome

liked most of it but didn't try the breakfast or pool.

cleanliness and breakfast was decent.

shuttle was available, receptionist was helpful, even at that hour

enough towels in the room, and we had to go ask for them repeatedly because we showered after the pool, and their we six of us trying to share two towels the first night

the airport shuttle was awesome

having a separate sleeping area from the living room/kitchen and dining area i so nice

never got around to breakfast.

breakfast was great. cinnamon muffins the best.

parking was limited

hotel was quite nice, good parking and close access to roads/freeways/airport etc

breakfast was very nice with a lot of choices

good location directly off highway with nice kitchen.

it is nothing fancy but very lean and my room had a kitchenette and was quite spacious

a full kitchen in the room, you would expect minimal supplies in the room

kitchen

that it had a kitchen and the staff was nice and i was able to check in before 3pm

fitness center was closed due to ac problems and the ice machine was down also due to ac

not in the laundry, not in the room, not in the bedding

room was nice , breakfast buffet was excellent

fitness center is closed as well

he was able to find one bar in the laundry room

bathroom were clean, lots of thick fluffy towels, staff were friendly and competent, nice free breakfast

pool and hot tub is an added treat

this hotel has a great breakfast and pool

the breakfast was really good and the bed was extremely comfy.

great breakfast!

only thing i didn't like that didn't have a warm breakfast the hotel need to progress as soon as

breakfast could be chosen different, n take out laundry room garbage on time

size accommodations for traveling family- big living space, full kitchen with loaner cookware available, and staff was helpful

when i walked in all i smelled was what smelled like a dirty gym locker, the kitchen has black greasy hand prints all over everything, microwave had food in it,

the breakfast provided

having a little apt/suite and a microwave, table and coffee pot and a washer and dryer, gym, pool and jacuzzi - a delicious breakfast and store at front desk

room had an odor of previous guests cooking and dirty laundry

only two bath towels and no towels for the pool. there is only one coffee cup in the room.

we stayed for four days, one thing we didn't like was the laundry system

pool and tennis court is available. it felt like a safe location.

breakfast was good

breakfast was fun, the room was clean, i like the lobby appearance and the music

across the street kmart and a see redtaurants, ice machine works i was surprise and they have laundry

had to wait for them from laundry i was told

i loved that there was no pet fee.

had everything i need including laundry

breakfast was okay, i didn't like the sausage but that was the only meat choice

they had patio furniture in the pool room

bill the shuttle driver was super!

loved the fact they had 24hr shuttle

they assigned us a room in the same hallway with some kids from a hockey team

breakfast and night staff were excellent

also, i requested gluten-free option and lactose-free options which is why i added breakfast to the booking, was told yes in a message and then there was nothing there for me

maybe a few more options for breakfast meat & fruit besides only sausage links and apples

the included refrigerator was also equipped with a good-sized freezer section and the included breakfast was hot and sufficient to get you through the morning

breakfast service area, the waffle maker is a nice touch

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

so my kids missed out on schooling because of it

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

traveling whit my kids for two nights and no microwave and fridge

shuttle didn't say courtyard on it, it said cleveland airport south and it didn't have a parking space of its own like some of the other hotels

sher and dryer) should be replaced or at least to be cleaned.

bar was pleasant in the evening

no pool

pool/hot tub hours were great and fresh towels were ample

would have liked them to say the pool was closed when i booked

pool was closed but due to covid

my grandson loved that the pool was open this year and he loved the weight room

spacious room, with great cabinetry/countertops, and a superb kitchenette that even had a dishwasher

was great, kids loved the pool, room was very nice for a family of four

location , cleanliness, suite with kitchen

the kitchen area was my favorite

great having the laundry room but many of the machines were broken

the room was equipped with a full kitchen as well

loved the kitchen facilities, which we took full advantage of

wanted a short trip with the kids to get out of town, and after searching for a hotel with a pool that was open and in a good

at the pool manager was ineffective to solve the issue and i was treated asa

kids loved the pool area

would have like to have had a little more quiet on our stay, the kids next to us ran up and down the halls constantly and were noisy well into the night keeping up

roomy, comfortable room. delicious breakfast buffet. friendly, courteous staff.

instead they have in the room stove, refrigerator, cabinets, i can say like a mini kitchen and we can cook

the breakfast was only oatmeal

hotel and room was very clean . i loved the kitchenette.

the small kitchen, including refrigerator and a microwave was a super plus, i loved that

grab n go breakfast was kinda less than stellar

my dad threw away my uneaten breakfast

breakfast was so nice and the cook was very accommodating- ashley at the front desk was the

that's a plus when you're traveling with kids/family

was really clean, including the pool area

whole hotel smelled like marijuana which was upsetting being i had my kids

the kitchen with bar

info of rules about checkout or pool in room

had a bedroom, if you were staying for several days had a nice kitchen

reached late night and i was given with a room where we encountered several roaches in the kitchen area and also the beds were not clean

breakfast was amazing

only thing i could see that could've been better is better breakfast selections

beds and pillows are very comfortable; friendly staff; good location for my purposes; breakfast available

the continental breakfast sucked

they have an average morning breakfast, but one thing we noticed is the doors are closed at prompt at 9:30 am every morning

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

great sized room with a nice little kitchen and livingroom area

breakfast was a little lacking. wish there had been an egg option.

breakfast was good

friendly staff, clean, nice continental breakfast, plenty of parking.

the breakfast room was a bit small so it felt crowded.

laundry, parking, dining locations are convenient and meet my needs

uncarpeted no early check in, kind of sour man from india or pakistan on desk

breakfast was good

the breakfast was horrible, but the food was available all day and night—food like juice, cereal,

did not eat breakfast there, but the offerings were pancakes, yogurt, cereal, bagels, muffins, and toast

although the breakfast area was open at all times, it was minimal

breakfast was simple but good

the extended hours the pool was open.

you only get 1 small bar of soap and you use in for the sink and shower

shabby, first thing you see when parking is rat traps

excellent location with ample parking

the pool was small and the air ventilation in the pool area was poor.

the kitchen was big and well appointed

is no breakfast, just a communal kitchen

also had a well stocked kitchen to share and lovely living and dining areas to relax in

the shared lounges and kitchen were clean and well stocked with flatware and cups and cooking utensils

is no food service but a complete kitchen for any one to use

great staff, good breakfast, large parking lot for my semi truck

from airport, lack of info re whether there is a shuttle, we arrived at 11 30pm and could not get a taxi or uber to the airport for quite some

great location safety was our high priority. the swimming pool was ideal for the children.

front desk staff, breakfast staff, truck parking

[stayed a few weeks ago and it was open]) i booked this hotel just so kids and i could swim again

free breakfast, too

very clean! staff was extremely kind and attentive! breakfast buffet was great!

close to highway nice breakfast nice beds

pool was not available, microwave didn't work properly, no in room phone and the elevator was

nice pool

the free wifi was difficult to get on

needed more room service options.

room service took an hour and a half

room service took to long.

from the front counter to the gym

nice corner view breakfast was excellent

in room breakfast was excellent

absolutely a fantastic experience. from the check in to the late check out perfect

joe at the bar was exceptional...location was key..they got us an early check in as requested.

requested a early check in, a month before my stay

they even gave us an early check in which was great

the fitness center and atrium pool!

it was also walking distance to the flatts and the jacobs pavillion where i took my kids to a concert

it was a family atmosphere during the day which was a huge plus traveling with 5 kids, my sister, mother and grandmother

the room was very clean and the pool was well maintained and clean too

it was also walking distance to the flatts and the jacobs pavillion where i took my kids to a concert

gym was laid out in a bit of a complicated manner and, since it was busy, it was hard to do a

ey weren't noisy, but we felt we could not watch tv at night because they had young, sleeping kids)

was very good, the choice of main meals for dinner should be better it was obvious that the bar was a popular place for people who lived and worked in the area if you improve the dining

the fitness area/gym was great.

valet was great, bar and restaurant staff was great

room service was ok but could have been better

breakfast was simple due to covid but it provided us with our basic need

didn't have time for breakfast

family of four, $80 for breakfast of hotcakes for me & 2 kids and eggs, toast & really terrible sausage and a side of bacon for my husband

they also have convenient eating options located inside of the hotel available for dine in or room service

rooms are fine -beds comfortable -full service bar and restaurant

we took advantage of the gym, pool, and hot tub which was a huge bonus

gym and pool were very peaceful, the former having grade a equipment to boot

early check

breakfast was more than expected

and my wife and i loved that there was a bar downstairs

breakfast was excellent

had called three times requesting early check in, room wasn’t ready after being assured it would be

we were allowed an early check in.

breakfast bar was very nice; 5 min walk to baseball stadium; 15 min walk to rock/roll hall of fame

location .. size of room perfect for number of guests .. breakfast delicious ..

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

breakfast

a very surprised that i had to pay for breakfast

gym was great too

loved the location, gym and beds were comfortable.

great hot breakfast, nice little bar, valet parking

of breakfast service, neither in-person or through room service

nope had some drinks at the bar and that was also very nice

called for room service never received items, wasn t charged

helped us to get our money back and were very apologetic and gave us a free upgrade and free breakfast which we really appreciated

very clean grounds, super nice staff, amazing view, comfortable beds. great bar & location!

location, excellent breakfast, nice gym, nice place to hang out in the lobby area, close to the marathon

clean and good breakfast

no bacon in the breakfast bar

the breakfast buffet each morning was delicious and well stocked with a wide variety of food choices

suite had a lot of room for family with kids

bonuses: it was well priced, & pet friendly with no pet fee

only complaint would be room service came in togo containers

we ate breakfast and two dinnes/drinks while there

staff from the front desk, to room service to maid service

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

vault bar not open on sunday

the rood top bar is an experience and i loved

the amenities such as the roof top bar and downstairs restaurant were out of this world

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

the pool and hot tub were perfect for the kids

i could have used more bags in the room for our dirty laundry

supervision on pool of other children , no adult time kids splashing everywhere even in hot tub

was so friendly and the ladies in the bar were exceptional

the rooms were very clean and my kids loved the pool

early check in, very friendly staff... fresh breakfast, the pool and hot tub.

room was nice , gym was very nice

indoor pool, jacuzzi and gym

service left however they brought up the sheets and towels and left them on the bed with a free breakfast which was very nice

the adjacent room shower and bathroom very loud in my room, and i was under the impression of the breakfast being included

cleanliness. friemdliness great breakfast!

very spacious, kitchen was very nice

the staff was so courteous. the rooms were beautiful and comfortable! breakfast was quite tasty!

loved it. great suite, private, quiet, clean, great ac! great kitchen!

liked how they opened the pool with covid 19

only thing i didn’t like was the gym equipment was actually down and there wasn’t a usb port for iphones other than that it was a

also the shuttle service to cleveland clinic hospital is god sent

no gym or swiming pool

adequate gym facilities

not a place for families with kids

the pool was not in the sun.

wifi was sketchy

the staff and front desk attendant that brought us towels out to the pool!!ud83eudef6

it didn t have a indoor pool

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary snack until asked, late check outs only extended to 30 minutes

a deposit for it, i had to go to reception for a coffee valet every time i wanted a coffee, the gym has only one bench, breakfast was very

when i went down to buy one of the cookies they sell at the front desk, she ran back to the kitchen to get a fresh baked one instead

we weren't expecting a suite with a couch, desk, and kitchenette area with a sink and fridge

and kitchen area could be cleaner

good - many restraurants close - very warm staff - king room was great, perfect for business - gym and pool available if

i loved having a kitchen with a refrigerator and microwave

living room + kitchen about 12'x20'

was not no amenities like the pool area was closed i wanted to tan and exercise in the pool

that it didn’t have a indoor pool

excellent staff, great breakfast, great location.

we booked the room to have alone time away from the kids at home

smelled fresh , very clean and quiet despite all the kids because of pool

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

the room was amazing my cousin had a room across the hall from mine and her room was great the pool and hot tub was

it has a indoor pool that actually works it was down earlier today they made sure it was back and running by time i

staff easy check in and check out clean room nice variety for breakfast no issues during the

wanted to use the gym - not available lacked adequate coffee and tea supplies

only problem is we booked for pool and didn’t know it was under construction

loved the pool

pool not working

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available in the evening, can walk next door to eat at a

liked everything about the property from the room to the daily breakfast

bar was never open during our visit, hot tub had no water with a closed sign, had to get front desk

the pool was not working for the kids

nice fitness center and pool too

my room was comfortable and very clean, i liked the kitchenette.

my bed was extremely comfortable and it was great having a kitchen to prepare and reheat meals

free laundry services, clean, spacious

up with some friends for dinner but the rest of the meals we figured we’d benefit from having a kitchen

i loved the kitchen option, bathroom & amenities were nice

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

were unable to utilize the room service as your website indicated that payment could be made in cash upon arrival

they enjoyed the pool and the accomodations

poolside room and the complimentary cookies

free wifi, no breakfast, rooms were dark/dim whole hotel outdated location mediocre not worth the price

then i loved the restaurant and bar that was there also

very clean and tidy rooms. rooms have all needed amenities. plenty of parking.

loved the pool for the kids and staff was awesome. the club was the best!

parking was good and the location was great for easy access to the scenic railroad boarding station

the pool is huge

the pool was down that's the only disappointing thing

pool was nice

the pool was under construction not that we planned on using it.

the breakfast had eggs, sausage, cereal, waffles, fruit, yogurt and the coffee was available all

not take part in breakfast, but it smelled good

grab and go breakfast uninspired though not surprising

a bigger breakfast would be great

staff, room was excellent, breakfast was normal covid related style, safe location and value for the money

which sucked because we have 6 kids and this was our 32nd anniversary and the first time in 15yrs we actually went away to just

lot of door slamming in the building, dogs barking, and kids running and playing loudly after

the rooms was spotless, the bar was a great bonus. food wonderful.

i didn t like that you couldn t get room service all day

the pool was awesome for my family

could use more parking

were extremely pleased with the room and the free breakfast was great

pool was closed whole time here and that was the main reason we went there

pecially for uhauls), walking distance to restaurants, right off the highway, receptive

then the pool was closed all day saturday

the staff was friendly. the place is very clean. pool area clean and safe.

thing was great pool a little smaller then i thought but clean quite and staff was wonderful had a good

we didn't have a tub for the kids.

kids loved the pool and i love the around the clock coffee

great breakfast great stall pleas add flavored creamers to breakfast and coffee

room next to us had noisy kids, but i understand that that happens, sometimes

loved the room and how big and clean it was. also the breakfast was great.

breakfast was great

pool area is quite nice, but it might just need a bit of remodeling to match the quality of the

fitness center equipment was in need of updating

the pool was closed

breakfast was and fresh, we love feature

everything is outdated, the pool had zero maintenance

the pool was open but freezing and all it needed was a hearter in it

machine didn't work, the free breakfast wasn't much i would definitely spend a little extra on a well known hotel that has more

breakfast was a downer for the kids

the pool was very cold

location, pool, quiet, cozy

nice jacuzzi and pool area

long walk from desk to back parking lot.

breakfast was fabulous. pool and hot tub were open

nice breakfast, staff was great, clean rooms..everything was great!

simple clean design. great breakfast options

very nice place to stay. very modern and the snack bar was an added bonus for the kids

there were teenagers running up and down the hallways and being loud in the gym area

would have been nice to have a bathtub and maybe a pool for my kids, but hey, the hotel didn't smell like chlorine or mold

the early morning breakfast is nourishing and delicious; the 24 hour coffee is deeply appreciated

the breakfast is fabulous and the beds are so comfortable. the staff are always happy and nice

used the fitness room, it was adequate

room was very confortable & updated. breakfast was good.

breakfast at the hotel the following morning was tasty, and more than adequate to hold us until we

hot breakfast, friendly staff.

friendly staff, nice looking pool area.

very friendly staff, good hot breakfast, good room for a night stay.

staff, relaxed atmosphere, nice breakfast, fine beds, clean and spacious rooms, great wifi in our

our old property owner but this place is booming i'd like to hear cause my brother you get free breakfast and everything else from 7:00 to 10:00 so i like eating here and then you can walk off

breakfast was only adequate, but the pancake machine was cool

the pool, laundry, and gym were open

the wifi connect needed fixing

gym could also a few more pieces of equipment

of food and pop, i found that upsetting - the atmosphere in the restaurant and bar was good, however pricing was rich

found long hair ) as often as it needed to be

our room service dinner was excellent

it's difficult to get room service to answer their phone.

we were very impressed with the quality of the room, the attentiveness of the staff, the room service meals, and other services like valet parking

parking, the room service menu, and lack of amenities

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

room service was quick and delicious

both restaurants plus room service were top notch

the room service was really good

we stayed at the hotel for almost a week, and it also offers a complimentary shuttle to the fairfax market, which is owned by the cleveland clinic

room service was exceptional and the bathrooms are huge and nice.