the pool, spa etc is 4 star plus although the pool could be a bit warmer

a lovely clean, modern and very stylish hotel. bar food and breakfast were excellent.

the wifi was a bit slow..maybe due to a lot of people staying

the excellent customer service and room service food

free parking was amazing aswell, and star of the show was the amazing food at palm court,one of the best

not a great wifi signal in our room

perfect location hassle free parking easy access to to all routes

the room was so spacious, plenty of comfy beds even the kids had a bed each

if there was anything i would say maybe the pool and gym was open earlier or little longer in the holidays to let everyone use it as normal

sofa bed was crippling for the kids so uncomfortable

wifi is poor in the bedroom, everything else is very good no complaints

poor wifi in bedroom.

heather at breakfast was lovely and cheerful in the morning

the fact it has a bar, pub, gym and pool.. and a starbucks which was my highlight

great check in staff- very helpful indeed, breakfast great, bar great, sauna, spa jacuzzi great

so much a dislike but the room service was very limited

wifi connection cutting out.

room service option

only thing was we requested a bottle of prosecco to our room and it was a hour until i called room service to see where it was and the girl said do you want it now, wasn't happy with that

very good stay, early check in provided without any problem

polite, friendly and helpful at all times, there was a very nice atmosphere at reception and the bar which made you feel comfortable and welcome

staff friendly and helpful. rooms clean and comfortable. breakfast good and plenty of parking.

friendly staff room was spacious and clean breakfast was really good and plenty to choose from bar open until late and reasonable price good location to walk into

is fantastic for everything, staff also very friendly and very good at there rolls, breakfast great

good breakfast and tea coffee juice are served even during thr night and great place to stay

fully equipped kitchen, spacious and modern

everything was fantastic! good sized rooms, big kitchen and comfortable sitting room!

generous size rooms and fully furnished with everything you could need especially in the kitchen

a lamp would have been nice in the kitchen/living room as i had to bring one from the bedroom

very central in chester. the bar has a great band on a saturday night.

did ask the young girl at the bar early in the day she stated that the cleaner was just going up now

i asked if there was a laundry nearby where we could wash our dirty laundry

staff were friendly and helpful had early check in which was a bonus

bar service was first class all through our stay and great prices too

didn t use the gym but looked good

we didn't use the gym on this location but looked in to pool from spa and it looked great

modern , clean ,fantastic facilities with the restaurant & spa and perfect location for visiting the vibrant city with plenty to do, 2 car parks available

yummy breakfast great location lovely pool

room service food was excellent

location, apartment fab, staff lovely and secret garden bar and restaurant wonderful

bar area for chilling

breakfast was brilliant, the staff were excellent and so helpful, really great with the kids too

excellent location, fab spacious room, loved that the bar was 24hours plus breakfast was lovely.

they treated us to drinks at the bar for our anniversary and we had a lovely card in the room

exceeded our expectations the view was amazing also the staff on the desk at check in and in the bar where lovely polite and helpful

milk & water was in the fridge, cookies in a jar

a concert we didn't fancy joining the throng and with a lack of residents bar so rang down for room service

the room was big, the bed comfortable

ich the kids demolished in record time

did not eat or drink in the bar, but the room was clean and there was even a gym on our floor which we didn't realise

tv wasn t connecting to wifi or

clean tidy staff friendly, great location and fab bar area

the bar did not have any lemonade or wine glasses, we were told they had all been used for room service

room and super comfy bed, ultra central location, fab bar area with comfy seating, great staff

are no blinds on the windows and the spa room overlooks a busy shopping centre and walkway so people walking past can see directly in

close proximity to town. separate bedrooms and kitchen area.

they have kitchen facilities and a beautiful bathroom

we'd be more than happy to come back to this hotel however we'd be sure to not stay in the spa room

needed a proper fridge/freezer in the kitchen and some more utensils

breakfast great bar staff great, location brilliant

no noise from the bar downstairs

fabulous bedroom location to town lovely bar great breakfast

the only fault was the drinks in the bar were very expensive.

very welcoming staff. upgrade to a beautiful suite. nice bar area. lovely breakfast.

no phone in the room to ring for room service, hot water in the morning was lukewarm.

slightly dissapointing bar service. had to wait ages for a drinks to be served.

was a lovely and comfortable room with a beautiful bathroom and great wifi

the bar downstairs was a lovely place to relax and the location was perfect for us

room service breakfast was fab - staff were so so lovely and friendly

the excellent location. the rooms were amazing and the breakfast was outstanding.

bedside tables would have been handy and beer mats in bar but not end of the world

very happy about the view over the car park,also the lorry waking us in the early hours emptying the bin however

and friendly welcome easy to find, easy to park (out of season admittedly) really lovely room, clean, modern but with

great for city walls, grovesnor park and boat trips on the dee

location, character room above a thriving lively bar that doesn't disturb the room

highly recommend anyone that stays also visits the bar where you will receive a warm welcome, reasonably priced drinks and events on occasion

central in chester,v clean and great bar downstairs

welcoming, rooms spotless, bar staff were amazing and the atmosphere in the pub was

early check in as room was ready. central location, ten minutes from station. intersting decor.

the shower was bliss and complimentary snack and drink bar was a bonus

room service via the onsite restaurant ended at 9

breakfast was very good it met all my expectations, the room we stayed it was beautiful as expected

from the front desk to the bar staff to the fella who brought us room service

choice of breakfast, rather than a boring buffet

24hr room service.

wife had an accident in the gym and all the staff in the hotel went out of their way to make sure we received the best possible

spa was not great alot of kids jumping in the pool and running about in a supposedly quiet relaxing

rooms, good breakfast, nice staff, the pool-jacuzzi-sauna was a great addition, located on a quiet canal close to nice pubs

and spa were excellent

our kids loved the hotels cheeky little elf

close to where we had been for day out and easy to get to. nice room. son liked the gym

free parking, friendly, helpful staff and yummy breakfast

located, friendly, clean and comfortable hotel with lots of parking and superb breakfasts

the lift was cute rooms bright and airy, all staff were cheerful, breakfast was lovely, room service was fab

room was a good size, bed was comfortable and wifi was good. breakfast was ok.

late check out was great so i could get my morning meeting in

clean , quiet, excellent food, safe parking, 15 minutes walk to chester

clean hotel, loved the bar area, breakfast excellent

hot water, big tv, super fast wifi had no issues at all and was staying on the top floor

conditioning, friendly staff, free cocktail, dog treats, comfy bed, pool table

there is a selection of games, including pool table which was good to keep entertained ( and a large bar and lunge area to chill in in the

the check in was fantastic, offered early check in and late check out

excellent staff which made it, in particular keith behind the bar what a star! very nice gm also

have toys for kids to play

our room was directly above where the laundry trolleys were loaded and very early each morning woken by trolleys been trundled in and out

room service, great choice of breakfast

kids running up and down corridors late at night and woken early every morning by noisy

i like everything. the room size, decor, room service, the breakfast etc

my kids even commented on how dirty is was

t good at all) if i was to say hotel is over

had an accessible room which was close to both the reception and the spa

the spa and gym facilities being included in the price of the room is a nice touch

of parking; lovely big room and large bathroom; room was lovely, nicely decorated, warm and quiet

at the allocated time for children and it was a good size with pool noodles available for the kids

it was still in a quiet location, good shower and bath, everywhere was very clean and also free parking

the pool, gym, jacuzzi & sauna are an added bonus

listed as a family friendly place but no kids menu, and very few options from the pub menu in the evening appealed to my child

of free parking bar and restaurant on site pool and gym facility is fair size room was a good size with

kids loved the pool & during the morning it wasn't busy which was perfect for us

it was a bit noisy as we were above the bar but we were still able to sleep well.

room was lovely bed comfortable no noise and breakfast very good

of the lodge it was a little more out of town than what we were used to but enjoyed the walk the breakfast was enjoyable and hot room

bar prices and meal options are also good

cold water jug at breakfast

afternoon tea and breakfast were delicious. the room was spotless.

comfortable and clean room and a delightful staff and morning breakfast.

breakfast was cooked to order and we had a plentiful afternoon tea on arrival

room was big and warm breakfast very good staff very good

was excellent it's a must stay the room very comfortable and quiet the breakfast was fantastic the best porridge and lovely full english and about a 15min walk into

easy to find, easy to park, clean rooms, excellent breakfast, and perfect location

location was great. breakfast was delicious. nice room & lovely staff.

breakfast was very satisfying and the staff were very helpful

nice drink in the bar before going out

was very clean to high standard our room was a ground floor room easy to get bags with in with kids

we decided to eat at the bar attached and the quality and price were brilliant, the staff working in the bar were so kind

the breakfast was served in the bar and was made to order and very good

large car park for our campervan

this was a cosy place to stay the bar was spacious and the food was lovely

friendly staff who were happy to assist with early check in when we arrived early

it was quite local to golf course and to local pubs

having the spa facility is fantastic

the swimming pool was great so nice and warm which the kids loved

about it from hot showers, great pool facilities, comfy beds and good wifi

location next to the park and ride into chester pool facilities very good breakfast was brilliant great variety of food to choose from we were

the facilities in the kitchen were good

the twin beds had awful mattresses which were like kids beds. will not stay again

lovely reception and kitchen staff

loved the space in the winsford suite,, the space of a kitchen, living room and bedrooms was excellent

availability of ev charging points was the main reason for choosing the hotel

we ate from the vegan bar menu and the food was exceptional

great staff, happy to accommodate an early check in. good value for money.

property was in superb order, the bar area was kept to a very high standard as was my accommodation

the early check in is a pain at the moment and early checkout (7am) is non existent

didn’t have breakfast but wish we had it looked lovely, we could have had brunch in the lovely bar area

good selection for breakfast

no lift for disabled wife and no disabled parking

had to inform them i had paid for early check

meals were excellent and pool and sauna were first class

breakfast was fresh and was cooked beautifully

friendly staff cookie of arrival the spa the food everything was very good thank you

the spa and gym is absolutely fantastic, the gym has fantastic equipment and is well laid out and the spa is

food was excellent and the spa as well

breakfast was really good, lots of choice and variety

free parking on site

of the staff were amazing, from checking in to the bar and restaurant staff they really went over and above to make our stay perfect rooms were lovely

we requested an early check in and were warned it may not be possible but they would try their hardest to make it a

used common sense in order to assist with early check in

the night before we stayed and we arrived early due to poor weather and was going to stay in the bar area until check in time however our rooms were ready and we was given an early check in

the staff were fantastic from the warm welcome received when we first arrived to the knowledgable bar man at the end of the evening

roomz and bed was so comfy , the new big chef (tudor rose ) where very value for money and the bar area had all sky sports on which was a added bonus, in the morning we went to cheshire oats

nice warm homely bar area and restaurant and also a pool table to play on

there is also a brilliant bar with a great selection of spirits, largers & soft drinks

got early check in and late check out for free, which is great

easy to find. bar attached. not expensive

enjoyed my stay and so did our 4 yo son he loved it ,young bar lady

to spa included in your stay there were also other activities such as segway, archery and crazy golf on site for a small extra fee

gym well appointed, clean pool area and lovely sauna

om service on hot foods until 9

staff where helpful and friendly and lots of parking

the gym and spa were great too

would love to return with the kids & maybe do the segways & hire some bikes

car parking right beside my room which was in one of the lodges

gorgeous setting, lovely spa and pool. lovely food!

expensive breakfast. paid £30 for two full english a little over priced

nice spa bath

into the garden was lovely, the beds were very comfortable the room was clean and there was a spa bath which was a nice surprise the shower was wonderfully warm the room was big and had a large

also spa bath in all doubles , fantastic

especially helen the owner, who upon our return from a late nigh out, opened the bar for us and even stayed and enjoyed a drink with us

a lovely vibe to the place with books to read pool to play and a beautiful garden to walk around

wifi is intermittent and weak.

clean, spacious, arrival time up to 2300 and plenty of free parking.

quite, no fuss .couldn't fault .anything. parking also available.

the fee wifi was hopeless

parking especially when afternoon parties are running

breakfast was excellent and the evening meal was good

perfect location nicely refurbished v clean great food great bar atmosphere 11 out 10

rooms , where comfortable ,breakfast was lovely.staff were friendly

breakfast a bit overcooked but no real complaints!

light airy bar and restaurant overlooking the dee marshes with fantastic views of the bird life at breakfast

friendly staff, clean room,clean bathroom, spa facilities were clean and free to use ,room service was

stayed for 3 nights as we were attending the british open golf at hoylake 27miles away

brill location, great facilities, great staff, free parking, free wifi... deffo stay again

stay, staff were fantastic especially the lady who served us our meals and drinks in the bar her recommendations for our meals were spot on

food and room service was brilliant staff really nice booked to stay again

the kids beds were in a separate area leaving them plenty space to play

the children loved having their own bedroom and it was really handy to have a small kitchen to prepare a picnic for our outing to chester zoo

location for me - on my way to the ferry in liverpool with plenty of ev charging stations right outside

easily accessed. had ev chargers and was dog friendly.

great location for us, very friendly staff, cheap price and late check out.

nice swimming pool and also a gym with plenty of equipment to choose from

excellent location, very clean, very friendly staff, free parking, spa facilities.

access to wifi - onerous method/too intrusive - just give guests free access without insisting on inside leg

cocktails in the bar were brilliant

from the warm welcome, spa, breakfast, bar area & most of all the staff

easy location easy to get to parking onsite. staff very friendly from check-in to bar staff.

mile to allow us to make coffee in the morning so we didn’t make to much noise in the room as kids were sleeping

: o) check in & check out times, the fact that there was a playground for kids :

staff were nice an friendly an very helpful....greet location an good food an bar ..

bar and restaurant excellent service

warm welcome with great food in the bar in the evening and a lovely served breakfast in the breakfast room in the morning, great value

fabulous room. very comfortable. excellent dinner & breakfast.

gorgeous breakfast

room in a separate building to the main bar and restaurant

a great breakfast!

the hotel was conveniently situated to visit the locations we required and parking was good

free parking and very close to a number of pubs and eating establishments

good hotel wifi

to get to, free secure parking, staff were great, check in/out very easy and the room was excellent for the price

parking a little tight.

room service - cups not cleaned & bed not made - could have done with 2 hand towels instead of 1,

a glass broke at next table and they mopped up there was shards of glass left everywhere with kids going about not good and waitress was then back behind bar

bed was extremely comfy, shower very good, food fabulous and gym and swimming pool brilliant.

room was very clean and the bed was very comfortable, the gym and sauna were very good just what we needed for our stay

food was excellent and good value, room was very comfortable and wifi fast.

also liked being given the option of a late check out time of 12,00hrs

or possible to have room service nd some of the staff in the bar weren't very helpful

sized room, very comfortable bed, lovely bathroom, breakfast was ok offered late check out which was a bonus

location and our room had a view of the runway, which was good for the kids to watch the few planes there were, taking off and landing

food menu limited with gluten free options other than breakfast

great location, good bar & hotel

room, good public bar and friendly staff

hairdryer iron and ironing board we had a very plesant stay the staff were great but emma in the bar and les stood out for us nothing is to much trouble emma was always cheerful as was les

only ever one staff member in the restaurant bar taking the orders at the till and she also has to fix the drinks so it takes a long time

venue was brilliant, live band playing in the bar and lovely food

we only wish we had known about the swimming pool available next door but we ll use it next time as we'll definitely be back

from reception to the bar were polite courteous and helpful and also a special mention to val breakfast manager,who was attentive,cheerful and couldn't do enough for you

this said all other staff was very helpful and friendly especially towards kids and our dog

excellent breakfast but evening meals were too pricey not good value

stayed with my daughter who really enjoyed the pool and she had a lovely time in hotel, we was both very happy with the kind staff and facilities

no noise from the bar below

this hotel and bar especially the bar section has everything a customer needs to enjoy themselves

also the bar below has a great pint of guinness at a very good price

the bar downstairs is welcoming, the staff and locals are really friendly

the bar downstairs was quiet, cheap, and friendly

staff were welcoming and early check in late check out.

breakfast was lovely

great facilities with the pool and gym

the spa was a lovely place to relax

the gym ,pool excellent facility's

the receptionist took our car registration number and told us that we would not have to pay the parking fee

100 if not paid in 2 weeks)

additionally ,we received penalty notice for parking on -site 60

excellent location and staff attentive. also free parking.

outside room , friendly staff , very comfy bed , take away coffee and tea , big telly , good wifi and efficient reception

the bar wasn't very lively and there was no beer on tap, only bottles and cans.

free wifi would be nice irrespective of hotel booking method.

free wifi defo b bk again

in hotel working bar and can eat lunch

very competitive bar prices for drinks, and a very calming, elegant, slow paced place to relax

great place and staff were friendly. excellent breakfast.

is a traditional hotel with a bar and a comfortable sitting room

to be just a bed for the night while travelling to see rolling stones but ended up in the bar till late, had loads to eat for breakfast, really comfy bed (struggled to get out of it)

parking on site- early check in when requested,great superior twin room!

really nice place to swich off. not too many kids around. maximum helpfull staff.

was lovely, tasty and fresh amazing spa facilities breakfast is lush 2nd time here and already booked the 3rd

was nice that the hotel offers complimentary wifi

and my partner managed to get 1 day away from the kids for some relaxation, so only booked 1 night accommodation

probably room service but it did wake me up a few times

beware of the parkingeye cameras around the casino next door!!

parking and ev charging available

there is a casino next door but had no problems with noise

the free ear plugs in the room were definitely needed as the noise from the bar was quite loud.

location, excellent secure parking & ev charging facility, friendly & helpful staff, very clean & tidy

only negative side

sheet with some information about wifi code and shower switch would have been great

available at time of stay to take breakfast in but was advised on arrival of this and offer of room service for both hot and cold breakfast given

the wifi is unstable.

the wifi worked very well and the huge double bed was comfy

3 surcharge for room service

every thing great only the gym is quite boring.

with lots of ev chargers

breakfast excellent and staff outstanding reception staff one particular member of staff was so

good location and early check in

we also arrived early but declined early check in, only to then try to check in at 3pm when the whole of the hotel

the little touches of music refrences, the room mini bar fridge, glasses in the room, iron in the room, comfy mattress, a bedroom window that opens so

the 24 hour bar was a massive hit

the decor is fab staff are so friendly the bar was great

the staff were very helpful and lovely, the breakfast was delicious, the bar was open to the residents till very late

i had a really lovely time sitting outside the hotel bar enjoying the sunshine with a drink, looking out to the waterfront

om service), was bland and uncooked on one side

hotel great location they gave us early check in time because we had arrived on an early morning

staff was fantastic, room service on point ud83dudc4f

late check out and room ready on arrival as requested early check in if possible

jay was so helpful and even let me do an early check in @11am

staff were rude, wasnt even give our room number or card, requested a late check out the day after, to be told to check the following morning, the following morning we

don't like self service breakfast so next time i would use room service

good size room clean decent breakfast .secure parking

we found the sofa bed a bit uncomfortable as our kids are older and asked if they could put a duvet on top to make it more comfortable

definitely be returning soon breakfast choice of food and service both excellent

parking was great and safe

spa was excellent

he is loved by all the staff and he is allowed in the bar area

gym was very busy

breakfast option simple and perfect

breakfast included

fault it all i wanted was good night's sleep got that and lovely breakfast and chat with other guest's next morning

breakfast is complementary, served with the best filter coffee around, made with fresh arabica

good location, breakfast, cheap double room for two and friendly and helpful staff

early check in luggage room location to town

hotel,fantastic views ,good size room, nice cooked breakfast, friendly staff

fantastic breakfast, a wonderful friendly staff!

just a small thing the lighting in the bar in the evening, it was very bright.

beautiful location on the docks. short walk into the centre. breakfast was fabulous!

the bar is basic but adequate for casual meet ups

early check in late out

late check out, nice big bathroom, great location, lovely shower

no early check in. no option to pay cash in restaurant/bar

breakfast was basic and fine but expensive for what it was

the decor was lovely very clean and quiet, staff were really helpful, although there isn't an early check in some one was on site to allow us to leave our bags and all communication i had prior

than you would expect in a budget hotel, great attention to detail, down to glasses, the mini bar and the lovely

mini bar facilities if needed

booked the room for my nieces as a gift and paid for early check in for 1pm

no bar or cafe.

close proximity to the echo arena for the gymnastics. friendly staff and lovely room

drinks etc

they provide free water bottles, ironing machine, and gym.

wouldn t work , needed different key for gym so kept locking ourselves out

great wifi good breakfast comfy bed fast check in and out wonderful location..!

lovely bar and restaurant with delicious food

decor, the extra wide and super comfortable gym, excellent service and very friendly staff

the gym needs air conditioning in there, it was roasting hot!

the fact i was only staying for one night so didn t get a chance to try out the gym etc.

i was to be very picky, i'd have liked the wifi code available in room, and an a la carte menu for the restaurant

the staff at the bar were very welcoming and friendly and the room was lovely and clean

the room was lovely and clean as was all then corridors etc also a nice little bar in reception

super clean, friendly staff, bar area good

great for m&s arena, docks etc clean well facilitated staff on site 24hr 7 well-stocked bar and

the bar the shower the bed