the outdoor hydrotherapy pool was amazing

spa facilities, near to other attractions and liverpool, we have been before some years ago,

signal and wifi is poor

although, the wifi didn t reach the rooms or most of our corridor

was very big with lots of parking and many places to go and do things like a restaurant or bar oh places to sit and of course

breakfast - good

breakfast had plenty of choices and was enough to keep us going all day

great room, bar service superb and lovely breakfast

lovely room with stunning view. excellent staff. wholesome breakfast.

allowed early check in as going onto a function

venue was brilliant, live band playing in the bar and lovely food

great location, good bar & hotel

such warm welcoming staff, lovely bar and restaurant

of room, good access to the bar with a great selection of food and drinks

only ever one staff member in the restaurant bar taking the orders at the till and she also has to fix the drinks so it takes a long time

we loved the pool, especially for the kids

and the access to the gym and spa was brilliant

hotel and room was lovely the pool and gym was outstanding and the people so friendly in all

the offers in the bar could have extended to hotel gests

lovely and clean. friendly staff. busy bar and a nice vibe. room service and food was lovely.

areas would benefit from redecorating and bar wait however all staff really helpful and pleasant so made up for

late check out

easy location easy to get to parking onsite. staff very friendly from check-in to bar staff.

bar and restaurant excellent service

small kids play area inside and plenty of seating

wifi didn't reach our room, but this wasn't mentioned at check in.

no tv single in the room ... but wifi very good

parking facilities only for guests would be useful but not a deal breaker

it easy to get to places in the area, and there was a good amount of free car parking, and free wifi

food was good, service excellent, beds comfy, bathroom modern, plentiful parking, lovely garden

room was well decorated, comfortable and with a huge wall mounted tv. enjoyed the spa bath.

very pleasant bar area and separate room with pool table and chess facilities

spa bath was an absolute treat and the staff were all so lovely

has residents bar and lounge

into the garden was lovely, the beds were very comfortable the room was clean and there was a spa bath which was a nice surprise the shower was wonderfully warm the room was big and had a large

issues, wether it be cleanliness, overpriced for what you get and this time couldn t check in, late check out room hadn t been cleaned

umba & pilates) which she enjoyed

we loved the location and the facilities! the gym and spa were really well equipped

great pool facilities and

the rooms were nice and comfortable, restaurant was chic and the spa facilities seemed great though we did not get the opportunity to use it but we will most

bar of an evening to have last drink before bed

beware of the parkingeye cameras around the casino next door!!

parking and ev charging available

there is a casino next door but had no problems with noise

nice early check in time

the bar feels expensive. would have used it more if we felt the drinks were priced better.

excellent shower, breakfast and wifi

we asked for a late check out and were led to beleive this would be possible for no extra charge - advised to wait

we arrived early and were told a blanket no re early check in

we were allowed early check in and paying the extra for an upper floor room was definately worth it

i would have liked a more private lounge bar area

just a small thing the lighting in the bar in the evening, it was very bright.

the staff were friendly and helpful and the bar area was very comfortable

didn't catch the name of the young man on reception and bar but he's an absolute credit to your hotel

great for a walk around albert dock and for the town itself breakfast really nice plenty of

bar was affordable

my booking should have included an early check in which couldn t happen due to the room not being cleaned in time so they upgraded

v and what was meant to be at late check out at 2

bar is very overpriced

late check out policy makes no sense whatsoever!

staff are lovely, friendly and helpful family room , perfect for what we needed great choice at breakfast

very clean great staff good bar good parking.

loved the breakfast. the waffle maker was a real treat for the kids, and delicious!

the gym is well equipped

poor selection of food available for dinner, especially for kids

the staff were very helpful and lovely, the breakfast was delicious, the bar was open to the residents till very late

could leave bags due to no early check in. room with a nice kettle and comfy bed.

we also arrived early but declined early check in, only to then try to check in at 3pm when the whole of the hotel

receptionist & bar team really welcoming, friendly and more than helpful

the little touches of music refrences, the room mini bar fridge, glasses in the room, iron in the room, comfy mattress, a bedroom window that opens so

got early check in and late check out for free, which is great

there is also a brilliant bar with a great selection of spirits, largers & soft drinks

got early check in and late check out for free, which is great

friendly staff, nice bar and restaurant. highly recommended.

bar area, very comfortable rooms, friendly staff

the breakfast buffet was great

late check out.

in the centre hotel clean rooms spacious bed comfortable and well air conditioned nice quiet bar open late excellent have stayed 3 times

very convenient for the albert docks and i was leaving on a cruise ship from there also liked late check out and the food in restaurant was above

we arrived early and the lady on reception allowed us early check in which was brilliant as i had my daughter

clean facilities and room service was great, they do amazing pizza

out of the pizza option from their room service menu at 11pm this service runs till 6am

ke more milk/sugar or a little fridge for it) as you can't order hot drinks through room service either sadly and i don't drink

wouldn t work , needed different key for gym so kept locking ourselves out

lovely selection of breakfast well equipped gym

the room service & breakfast was excellent & they allowed us a late check out without a great deal of notice

early check in and car parking

toilets in the bar area were not brilliant

service breakfast was stone cold this was the only disappointment of our staff everything else was spot

30 surcharge for early check in for a room that was ready

could never connect to the wifi, slow shower water .

the wifi worked very well and the huge double bed was comfy

wifi was great

room service cooked breakfast hot on arrival excellent

you can call it that) is that the wifi connection is a bit bad when in the bedroom

bar and night security

the room was lovely and clean as was all then corridors etc also a nice little bar in reception

super clean, friendly staff, bar area good

great for m&s arena, docks etc clean well facilitated staff on site 24hr 7 well-stocked bar and

the staff at the bar were very welcoming and friendly and the room was lovely and clean

lovely hotel 2nd time going with 6 kids and they don't complain at all and so very helpfull

were amazingly friendly and with kids made it so much easier

kids were happy and i would consider staying again

the rooftop bar was fantastic to sit and look at the view

location and spa bath

worked well having the extra space for the kids

great location, kids loved the penthouse

the kitchen have full set

location was fantastic, beds were super comfortable kitchen well equipped and bathroom spotless

for 4 on day 3 the weather hit highs of 20 degrees and the apartment was an absolute sweatbox our kids were feeling it and were super upset and annoyed by it, we reported it and someone came to

providied breakfast to an exhausted solo traveller allowed me early check in reception staff are without helpful friendly and supportive

very strong wifi, free

no breakfast available but restaurants next door and across the road.

although, no dining room now for breakfast, but not a great problem with so many cafes nearby

room service available (we didn't use it) all public areas clean and in working order (-)restaurant and room service is a very limited menu (-)room service phone was out of action (*) room service available with very limited choice but fair prices (-)menu limited in resturant and room service but plenty of restaurants within easy reach (-)restaurant and bar were not open and the room service qr code didn't work (+) no room service but not a problem you ask staff and they get you it (-) room service was advertised everywhere but unavailable, which didn't effect my stay as i had no (-) stayed 3 nights and we were advised there would be no room service during our stay, linen change would be (-)are signs everywhere in the hotel stating that they do room service (no time limit stated)

late check out option was ideal

bar is not yet open - would of been nice for somewhere to have a quick drink before we met

the bar downstairs is great, nice atmosphere and staff were lovely, they couldn't do enough for us

and we really liked the bar / restaurant, small but cozy, with lovely cocktails and drinks and excellent coffees in the

also the room wasn’t ready so they gave us a late check out

selection of food for breakfast, something to suit everyone's taste

excellent breakfast

we were offered an early check in/late check out for becoming a member which was great

check in and late check out

were quality, bar was open late to have a few beers on the way in from a night out

the decor was lovely very clean and quiet, staff were really helpful, although there isn't an early check in some one was on site to allow us to leave our bags and all communication i had prior

no bar or cafe.

booked the room for my nieces as a gift and paid for early check in for 1pm

it’s was fantastic spotless and a mini bar full of stuff

our room was not due to be ready until 3pm, but the staff not only gave us early check in, they also upgraded us to a better room, in order to do so

central for the city. clean. allowed us to drop bags before check in. late check out 12:00 noon.

late check out time of 12

location was excellent. late check out big bonus too.

great hotel, rooms spotless, tea & coffee, excellent location. late check out appreciated

breakfast was 1st class with a good choice both from the buffet and the

the bar was cosy and chilled

from the staff, to the rooms, and bar area were amazing

utilised the gym which was nice to have within the property

clean, comfortable, rooms are beautiful- the showers are amazing, the food and drink in the bar was amazing g and the staff are so polite and friendly and helpful

we got there early and got an early check in which was great

it is very well located. good wifi, nice staff.

you as xbox and pool table in the reception but this was also not there when i arrived and the bar and restaurants were closed and not offering this service

although small the gym and pool were a bonus

if you intend to use the gym then definitely guess at a longer time - there is no leeway

100 if not paid in 2 weeks)

the receptionist took our car registration number and told us that we would not have to pay the parking fee

excellent location and staff attentive. also free parking.

additionally ,we received penalty notice for parking on -site 60

in the heart of the city close to all the attractions liverpool 1 and matthew street lots of bars and restaurants around but enjoyed the bar attached to the hotel lively and live

staff were fantastic , bar underneath was great . great food. too room huge spotless

great location, lovely staff and really accommodating, great bar next door serving good food.

the staff were super friendly and let us have an early check in as we were going to a festival and they were also fine with us checking out a little

late check out at 11 was brilliant and they do breakfast in the pub

no late check out

before and after going out, i didn't use the bar area but it looked very accommodating and well stocked, with a number of customers enjoying a

don't eat breakfast (not a morning eater) my girl loved it though

there's a small gym in the basement which was good

location & breakfast

the staff were super friendly and sorted an early check in for us no problem :) and the decor was gorgeous i loved the room

view from room lifts to make access to rooms easier room service breakfast was delicious mini bar average prices for mini

staff, location at 800 meters from lime street station, very clean room and bathroom, strong wifi signal

large room with a great view, right in the heart of the city. wifi worked great

rooms were clean and fresh laundry every day

allowed early check in and great location

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

welcome drink a nice surprise comfortable bed late check out no problem

we where offered a late check out free by andrew i think his name was

no kids menu either

we chose to have room service for breakfast which was lovely

paid for a late check out and was disturbed twice within the hour i had paid for to say i needed to get out

great location, friendly staff, and kids eat breakfast free which is a rare bonus

had to call staff numerous times for parties in room next door until after 5am and kids running around corridors throwing things with no adults around

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with the lift

they answered any questions i had as it was my first time staying there and when i asked for a late check out day of, it was sorted instantly

didnt like fact we had pay £15 on top of cost for early check in even though room was ready , an leave ur bag it was £2

late check out was poor only got till 1 and was charged 15 pound, was waiting all day to get my

for the christmas markets room was spacious and lovely staff were lovely even gave us late check out for free

gave us late check out/early check in for free as it was a birthday group

they warn people that it is in centre city and that there is a bar on the 1st floor so be prepared for a bit of noise

the breakfast was lovely-all staff very friendly-location perfect-hotel very clean

bar is lovely and well priced

great breakfast and a good bedroom room and a very comfy bed also the staff were great

lovely and clean good location and very good breakfast . staff all friendly will stay here again

early check in, friendly staff, ability to leave our bags in reception on check out day

the breakfast buffet was good and most importantly all the staff were extremely helpful

view, cleanliness late check out

gym facility was great, especially for a hotel gym

spent 60+ on room service and we found our food was cold when it got to us

one thing, the gym wasn't open

no late check out

noise from the lift was annoying in room 211.tv and wifi was unstable

we were given an early check in which was very welcome

wifi good

everything from where to visit in the city to the wifi

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

location, cleanliness, breakfast

great service from staffs all the way from reception, restaurant and room service

we had an adjoining room which was great with the kids

marco pierre white menu on room service

location and close to the parking, quiet rooms good wifi also parking provision.

good location for shopping and bars if you are a beatles fan alot of live music

rooms, staff very friendly and accommodating, plenty of fresh towels, comfy beds, huge tv, bar downstairs seemed busy and backs off onto a busy alley full of bars /

quilted material on the walls, dark paint and our room had two (2) showers and a big spa bath

room, clean, loved bath in room so could have a spa bath whilst watching a film ud83cudfa5

spa bath in the bedroom was great but water went everywhere when had it on & was worried about the

good location, excellent wifi, fridndly staff, nice bar and clean

location, bar and staff

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending machine when foods/drinks unavailable what's not to

the beds were comfy and the bar attached was great

bar was good with discount if you were a guest

more importantly the wifi was very erratic and slow so very poor for a 4 star hotel pertaining to be good for business

we also had issues staying connected to the wifi, particularly as a 'check in' through facebook was required

i m a returning customer - the little things make a huge difference spa facilities amazing bar and restaurant always on par

the fact i was only staying for one night so didn t get a chance to try out the gym etc.

we used the spa and had a thermal experience

late check out of 2pm is fab and with no quibble on arrival

weren t told about the gym etc until we were checking out and heard the receptionist telling a couple who were checking in

building nice stained glass window on the staircase, the staff were exceptionally helpful, room service was fine, the rooms have very high ceilings which gives the room a nice feel, the

instead i had to follow sign for laundry basket storage

room service never refiled the shampoo and conditioner dispensers even after i asked

fault it all i wanted was good night's sleep got that and lovely breakfast and chat with other guest's next morning

breakfast included

breakfast option simple and perfect

first class breakfast

breakfast was good as well as the showers, bed & complimentary coffee &tea

decorated in the style of the house's age ,fun can be had with the lounges pool table, tvs and bar ,ouside decking through the french doors

to be just a bed for the night while travelling to see rolling stones but ended up in the bar till late, had loads to eat for breakfast, really comfy bed (struggled to get out of it)

breakfast was very good

very competitive bar prices for drinks, and a very calming, elegant, slow paced place to relax

breakfast wasn't great

free gym facilities

excellent location in the city centre. good value for money with a well equipped kitchen.

were clearly put up so you wouldn’t need to bother the reception with queries for the laundry, bin etc

room was amazing the room was a good size and the kitchen was fully equipped with everything you needed

the availability of a gym in the same building makes it easy for use

very clean, being able to use the gym any time i wanted, great location, very happy staff

gym was great, sky bar is fab

stayed in the townhouse room and it s ideal for a family with kids

only being able to stop at floor for room caused issues when our kids were on another floor

great gym

is great area but no place for car parking and there in the bed too much hair i think dog hair my kids not sleep on that s

wifi was also good

location right above a bar and bars all around and food places good nightlife in area

kids loved the bunk beds

this obviously being above an irish bar but the room and beds were comfy and didn’t bother the kids at

rang prior to arrival to ask for early check in and were very accommodating

esumably because it was in the basement)

everything about the apartment, really clean, comfy beds, stylish kitchen and living room, everything you need and want for a self catering apartment, iron,

a huge, fully equpped kitchen diner, decent twin room, and a bathroom though compact, was perfect

wifi kept disconnecting

early check in from work

staff were excellent early check in and lock up for bags on check out the staff were very welcoming and

the bar was very cosy and inviting, ideal to share time with your friends

staff was nice to allow an early check in

friendly staff, lounge area in the bar was very comfortable, rooms were gleaming.

lovely room with spa bath , very clean

my husband and i were doing one night away from the kids in the city

the spa bath was broken so room wasnt worth money

hotel was very clean and beautiful room (deluxe double with spa jacuzzi)

hot food available at breakfast because of kitchen issues, which hadn’t been advised to us before our visit

we arrived really early and we were allowed to go to our

amazing shower, room well decorated, bar was lovely

liked the early check in already available at 13 as had a game to catch at anfield

different levels in our room - step down into kitchen, step up to bathroom

didnt have bar and breakfast but as it was in centre of liverpool we could access breakfast close to hotel and

the staff are more than lovely and there is a great bar attached

clean, excellent location with everything on your doorstep, wonderful staff and a great bar to relax in just below

bar attached, so homely, loved it

the staff connected to the bar and rooms couldn't have been more helpful

is superb you are next to everything you need staff were fantastic especially paul on reception late check in not a problem budget hotel - you get what you pay for room was spotless nice clean

the only thing was how crowded the bar was when we went to check in but that can’t be helped!

loved it staff are great clean rooms bar has great staff as well deffo 5 **

location and staff offer me laundry for free and early check in

would definitely use again great value for money in the bar too

joanne was so lovely really made us feel safe in the brownlows bar downstairs when an unprovoked incident happened for being a small women she handle the

room as roomy with tea and coffee facilities hot shower big mirrors fluffy towels lift tv wifi comfy beds and bed linen clean lots of light tasty breakfast good service, welcoming and

refused to attempt to accommodate an early check in

location, lovely room , great bar lovely staff, our first breakfast was excellent, our second day breakfast was missing lots of

nice cooked breakfast good location to shops great bar polite staff

information in the room about room service, how to contact reception

the continental breakfast is lovely

location good. great to be able to store luggage. early check in much appreciated.

etstion dhops and for us ideal to walk to liverpool cruise terminal,clean and tidy with a good breakfast and staff who are friendly snd

good bar

were lovely on arrival and avoided the £10 early check in

bearing in mind the size of the hotel i was a bit disappointed with the size of the gym

the gym

complimentary happy birthday cake which was a nice touch :) we used the spa facilities for 20

room service food excellent wedding buffet excellent

our room was not cleaned one day, during our stay. the wifi was very slow.

wifi poor and i needed it to work

no free wifi in room

you only got 2x 20mins sessions of free wifi.

breakfast, evening meal, late check out, small but clean room, tea and coffee facilities

50 per person) that covered wifi, 1 drink at the bar and

cept spa) - spacious room - tv channels - early check in and late check out

us a room with amazing view of albert dock and a free late check out to 6pm as our flight was later that

the breakfast was really wonderful the building amazing

isn't much you can complain about, i wish the buffet breakfast was slightly less expensive as me and my parter would've utilised it if so instead we

early check in didn t happen

gym was limited. some dumbbells would be a welcome addition

we did get an early check in and the staff were amazingly super friendly

great variety at breakfast and we were greeted with a smile each morning :) we had been working late and asked for late check out and we were allowed stay until 12 no problem

hotel to stay overnight for post op check up 8am staff brilliant and even had a meal delivered room service , food great

location. room service

us with free breakfast for the family of 5, complimentary drinks and goodie bags for the kids

allowed us to leave our bags in at 8am and early check in…which was a life saver after our horrible experience with our previous

early check in as was going to a show at 7pm and had a meeting at 12in liverpool check in is 3pm

the room was fabulous for a family of three, my 13 year daughter loved the whirl pool bath, shower was also excellent, overall a great stay

no late bar and drinks via room service were cans,

wifi was not working which was inconvenient for a business trip, no fridge or bottled water

very welcoming and very helpful, especially dylan that worker on the bar he could not off been more helpful wonderful lad and great fun

was beautiful aswel as the bathroom my daughter and i loved our stay, we had a cocktail in the bar before our meal the barman was lovely and friendly drinks were a great price, breakfast the

maybe a little more choice at breakfast

location spot on, rooms clean and beautiful bath amazing kids loved the big spa bath

huge tv in room kept the kids happy when needed

kids bed had black mould

liverpool lime street station and great views, the staff were super professional and helpful, room service was quick and really good quality

bar on site was decent for a late pint, and breakfast was good

bed very comfortable. staff very friendly and helpful. gym staff very nice.

great location beds were a bit hard. gym could do with higher weights

is great, very good breakfast and cute bar area and restaurant if you want to eat in the hotel

gym was empty

they allowed us early check in as our room was ready

my kids now want to 'live here'

right by the train station and the liverpool empire great value for money, lovely continental breakfast and the most amazing friendly staff , will defo be using this hotel again … massive

location and value are great, the staff are fantastic and very friendly a nice continental breakfast

the hotel provides an complimentary continental style breakfast included within the price, which is a added bonus

rooms were clean and beds were super comfy, a lovely continental breakfast was included, good value for money, will definitely stay again

very good breakfast, for free, like a preasant, for everybody.

the bar was very handy and the girl working there was very obliging and working hard

absolutely spotless. lovely, helpful, friendly staff, great room service and free parking.

and i go quite regularly as i have treatment at the royal hospital loving the fact they now do room service which saves me having to sit alone in the dining

limited choice on room service menu. when alone and working away i have my meals in my room.

loved the castaway bar & restaurant menu looked lovely, although we ate out elsewhere as pre planned

we requested early check in and this was done seamlessly

accommodated for an early check in and greeted by the owner who gave us loads of tips for the city, lovely guy

was well located the staff we excellent they welcomed us and made us feel at home my kids loved watching the world go by from the windows of the room the staff looked like they were

this began with the staff in the main reception the bar and the restaurant they all were very kind and helpful making my stay perfect

id at hotel) with comfortable buffet restaurant and beautifully decorated bar and lounge area

excellent staff, room clean and spacious, great facilities - particularly loved the gym

room service was very limited and expensive but on a par with most hotels, so i didn't expect

rooms are spacious, warm and comfortable the bathrooms and kitchen have everything you need and are clean and

breakfast facilities

tghe facilities were clean and comfortoble, the breakfast exceeded our expectations and the staff was very approachable, friendly and very keen to

so clean and tidy! great breakfast options and snacks! hosts where fantastic so helpful

the kitchen well stocked, breakfast generous and location perfect

good: friendly staff ( although the young man behind the bar ignored me when i arrived )

the prices at the bar and in the restaurant were very reasonable

breakfast but the rooms the food were great staff on morning were great very helpful young man on bar in afternoon really

the staff we’re extremely friendly and welcoming the bar and the room we’re very clean