wifi not good at all

made very welcome by our host. fantastic restaurant. great location. convenient secure parking.

hotel was excellent the only small criticism was the parking was difficult to find

of parking at property,pretty courtyard to relax in

breakfast always excellent quality and service. parking available. close to town centre.

lovely hotel breakfast nice

central location. fabulous decor. spacious rooms. excellent bar and restaurant.

breakfast was delicious

breakfast on the small side only 1 sausage and only 1 piece of toast had to ask if you wanted more

very comfortable room, spotlessly clean . great bar . good location. super helpful staff

swimming pool

breakfast was a little cold but selection was fabulous

included in price was access to the pool, sauna and gym

lovely canal side location. great room with lovely view, great pool and great breakfast!

the swimming pool and spa were gorgeous

intermittent wifi, especially upstairs.

went to our then came down to the bar for a drink and ordered some food and it turned out natalie was doing everything that night

good home cooked breakfast

very useful in-house laundry service as well

loved the bar area, lounge area and dining area

was very comfortable, breakfast was great

then the room was very comfortable and well appointed, wifi works very well

small room. expensive bar drinks.

lunch, interesting and delicious 'bites' that we enjoyed later that evening and a very good breakfast

food/room service, say till midnight, would have been really helpful

location quiet with well kept gardens, good parking large well appointed room with small

the staff were super friendly and there s plenty of parking

breakfast was delicious and hot as we like

breakfast was lovely, great selection

use this hotel regularly, the rooms are very good and the grounds and swimming pool are just great

all of the staff were lovely, david, one of the gents we got chatting too who works on reception, bar etc was so helpful & advised us on a place to eat at whilst we were out in shrewsbury for the

no room service offered on saturday rather than leaving the hotel to eat

parking was good and it was quiet while in the room

the bar prices are very pricey.

bar prices were a bit high

free parking

e 4g/5g coverage is poor in shewsbury for some reason)

just that the wifi in room was weak

wifi would not connect & 1 set of usb connections by the bed were not working.

2nd visit, chosen for location and secure parking

fantastic breakfast - all staff attentive and kind, went above & beyond :)

a great breakfast!

rooms are to high standard. the bar and breakfast was lovely. staff are really friendly.

good breakfast and varied dinner

breakfast was superb

the staff and the bar downstairs

helpful bar manager and efficient owner via telephone

get access to the room you have to go to the bar first

the hotel is over a bar which when we stayed there was karaoke on until around 1am therefore making it very noisy

excellent location , friendly and helpful staff . clean rooms . allowed early check in

good for parking and close to pubs

secure parking

arriving by train when i was sent the very long information email it had a long missive about parking to begin with i just thought that was what it was about and didn t read on

with all shops and restaurants in easy walking distance even for my mum aged 90 and free parking in the centre of shrewsbury was an added bonus

it was great to have a parking space

bed was incredibly comfy, wifi was strong

the bar closed very early so when we got back from the theatre we couldn t have a drink.

only downside was the hotel bar / restaurant not being open during our visit due to it being refurbished - however this is not

were no hangers in the wardrobe, no hair dryer, and no wifi password

lunch and dinner menus also available and greta size bar downstairs open to the public

had room service~ light meal was well presented and tastiy with much more on plate than expected

real ale choices in the bar area

also no lead on phone so couldn t use phone to order room service

anything major that i didn't like, i think the only issue for me was the choice of drinks in the bar which overall wasn't bad but they didn't have my choice of drink available

excellent breakfast and very welcoming and professional staff throughout

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no longer able to purchase drinks late at night, even for room service.

no room service and no way of contacting reception - had to ring the outside number on my mobile phone

wifi in the room was patchy, certainly not sufficient for streaming iplayer and now tv programmes

room service

great bar area for a drink

and i slept like a logg and fab shower and the breakfast was so so tasty, loved the cosy bar they have

the location and the breakfast was great and the staff were very polite, friendly and helpful.

location,staff very friendly, nice breakfast with good coffee

great place close to town easy to find breakfast was exceptional. car parking was a bonus

bar area has been completely refurbished and is a mix of rustic

was a little warm in our room due to the room being over the bar area but there was little noise just heat

accommodated an early check in and staff were very helpful when booking and recommended a local taxi firm

could not hook up to wifi in room 6.

lovely little touches, tea, coffee, breakfast bars and croissants

in the golf terrace

lack of clarity on availability of bar meals.

grey countryside golf course location.

warm comfy and plenty of parking

good food and decent bar selection. quiet rural location. nice newly refurbished room

ev charger was very useful

excellent breakfast staff are very friendly and efficient - especially old gentleman at breakfast

staff arranged an early check in at short notice

spa was a disappointment bit bog standard, no jacuzzi, a massage i had was wayyyyy too soft when i

for early check in on 3 occasions even 2 days before said to ring back on morning we did still

wifi was annoying - i had to sign up and it was so difficult that in the end, i just didn't bother

plenty of parking

beautiful gardens and terrace, free safe parking at property

parking was free

good wifi and parking

we had fun as a family playing crazy golf, in the playground and in the swimming pool

there is plenty of parking on-site

we had fun as a family playing crazy golf, in the playground and in the swimming pool

parking is a little bit of a let down as we had to park round the back of the hotel and walk

also free parking

everything was spot on, spa is insanely nice and clean with views of the lake

a pool would be great ud83dude2c

the gym was a joke

we will stay longer and use the spa and gym as well to enjoy the views

spa was small but only allowed 8 at a time with booking slots, view from jacuzzi fab

lovely and clean. huge bed. accomodating staff. we had late check out

no wifi. very poor mobile reception. breakfast was ok. coffee could be better.

free parking, a big reason we stayed there.

the staff and location were brilliant and the breakfast outstanding

ay from noisy town centres, which are a pain for driving and parking) was a real blessing

spa was really nice

we ate in the bar side as dogs are not allowed in the restaurant, however the food was still excellent and the

the excellent customer service and room service food

perior king) for a great price, very good acoustics, we heard nothing

signal was very poor and the wifi was terrible

wifi useless kept disconnecting bathroom tiles / grout need deep clean

would have loved to have been able to order room service from our room

unior suite) was perfect and we really enjoyed the bar and restaurant

views, free wifi, location perfect

breakfast was great and the restaurant outstanding

the restaurant and the meals you can buy are a must beautiful starters to to mains also a nice bar till late the staff at the hotel a so friendly and mark is a

great opportunity to relax in sauna, swimming pool or fitness

sofa bed was crippling for the kids so uncomfortable

great room service, delicious food

there one night with my wife and kids, just loved the service, cleanliness and how nice all staff were

was wow,, the fact of the bathroom had a jacuzzi was unexpected everything worked great,, the kids loved it ud83dude03

ev charger in car park low rise building

there was a group of men on the table next to us shouting and swearing which was not nice for the kids to hear

the odd night, very dog friendly (including in part of the restaurant) and increased number of ev chargers since our last stay (although there is a but

kids running around in the restaurant

breakfast was good.

didn't get to use bar or restaurant this time - quick stop)

his was the third time i had been to an event there) lots of parking and easy access to chester and north

the breakfast was outstanding and really set us up for a days travel

breakfast was excellent. kids eating free a real bonus. staff friendly room request met

the cost of drinks at the bar are eye watering

we stayed here rather than shrewsbury centre due to parking and glad we did

garden overlooking the river food in restaurant well priced and very good quality plenty of parking nice and warm building rooms toasty bed ud83dudecc

plenty car parking, beautiful views of riverside, ample sitting areas indoors and out with comfortable

bar area full of comfy seating, warm and relaxing restaurant was excellent good food well cooked

were very helpful and friendly, wifi was good, breakfast was lovely, perfect location

as we had requested an early check in, then to be told our room wasn t ready

only thing was we requested a bottle of prosecco to our room and it was a hour until i called room service to see where it was and the girl said do you want it now, wasn't happy with that

wifi connection cutting out.

so much a dislike but the room service was very limited

polite and friendly;delicious food; great facilities with bar and restaurant plus the pool, gym and spa

breakfast was excellent. a good choice.

no lift for disabled wife and no disabled parking

parking is easy and plenty of spaces lovely indoor seating areas to chill out in

117 it is at the top of the stairs so you can hear everyone coming and going and kids running up and down the stairs

very central in chester. the bar has a great band on a saturday night.

the bar was fully stocked and although busy managed perfectly well to avoid waiting to order

staff were friendly and helpful had early check in which was a bonus

bar service was first class all through our stay and great prices too

we loved the room and the bar the food is awesome and we highly recommend anyone to stay with them

30 am with kids partying on the landing

for example the waitress also did the bar waited every table aswell as sorting cuterlery etc

did not have the breakfast, the room was spacious, the beds was comfortable, late check out which was great, the reception let us keep our suitcase their while we had a walk

but when paying for a late check out, its usually for extra sleep time

late check out option is great especial for us as we had been on a works wine tasting event and

is fantastic for everything, staff also very friendly and very good at there rolls, breakfast great

location bar facilities breakfast friendly staff

staff friendly and helpful. rooms clean and comfortable. breakfast good and plenty of parking.

the complimentary tea/coffee in the bar area was a nice touch

good breakfast and tea coffee juice are served even during thr night and great place to stay

milk & water was in the fridge, cookies in a jar (which the kids demolished in record time

clean, free wifi and brilliant location withing the city, being close to the shops and historical landmarks

couldn t get room

and good location but the noise from the bar areas, lack or residents bar, poor service and no room service, or so we were told , more than offset these

i looked for the wifi code in the room but ended up calling reception

generous size rooms and fully furnished with everything you could need especially in the kitchen

fully equipped kitchen, spacious and modern

everything was fantastic! good sized rooms, big kitchen and comfortable sitting room!

a lamp would have been nice in the kitchen/living room as i had to bring one from the bedroom

clean tidy staff friendly, great location and fab bar area

main reception, room was nice and clean, reception staff really friendly and helpful, the mini bar in the bedroom was lovely and the little touch of note left by reception was nice

the bar did not have any lemonade or wine glasses, we were told they had all been used for room service

tv wasn t connecting to wifi or

perfect location, new hotel with nice facilities. room service was available which was handy

only criticism is having a table and a mirror to do hair i had to pull the kitchen table to the plugs for

i really liked the mini kitchen too

they have kitchen facilities and a beautiful bathroom

were upgraded to the spa room when we arrived which is absolutely gorgeous

we got upgraded to the spa which was beautiful

icken too overcooked and impossible to eat for a young

lovely room, great location in the city, children loved the swimming pool

was unable to take my 13year old into the gym

kids loved the swimming pool

the location. the gym and pool. air con in room. wifi. fridge in room. shared spaces

enjoyed our stay loved the room and we had our breakfast and evening meal in the boathouse, excellent food and lovely friendly staff will

location, room and bar/restaurant excellent. the breakfast was of made of good quality produce.

bedside tables would have been handy and beer mats in bar but not end of the world

the bar and restaurant were a lovely place to relax and have a bite to eat

and friendly welcome easy to find, easy to park (out of season admittedly) really lovely room, clean, modern but with

were very friendly and accommodating, chatting over the app whilst on the way to facilitate an early check in

the bar was closed due to refurbishment but the owner was more than happy to let us have a drink

the staff were fantastic from the warm welcome received when we first arrived to the knowledgable bar man at the end of the evening

of the staff were amazing, from checking in to the bar and restaurant staff they really went over and above to make our stay perfect rooms were lovely

booked it the night before we stayed and we arrived early due to poor weather and was going to stay in the bar area until check in time however our

there was no menu for room service.

no phone in the room to ring for room service, hot water in the morning was lukewarm.

the first floor the music from the bar next door was very loud and went on until 3 in morning

was pleasant and well- equipped with good tv and free wifi

good breakfast too

property was in superb order, the bar area was kept to a very high standard as was my accommodation

rooms, canalside location, old fashioned cosy bar with log fires, fantastic food and

the early check in is a pain at the moment and early checkout (7am) is non existent

early and asked for early check in due to work commitments and they were very accommodating and

the room was nicely decorated, spacious and comfortable. quiet on a night and late check out.

the only fault was the drinks in the bar were very expensive.

room great bar good didn't have any food there but was told it was excellent by other guests

breakfast great bar staff great, location brilliant

no noise from the bar downstairs

restaurant and bar had plenty to choose from

location, character room above a thriving lively bar that doesn't disturb the room

wasn't a fridge but it was fine as the bar gave me a big bucket of ice to put my milk

highly recommend anyone that stays also visits the bar where you will receive a warm welcome, reasonably priced drinks and events on occasion

bar staff delightful

welcoming, rooms spotless, bar staff were amazing and the atmosphere in the pub was

cocktails at the bar were amazingly made

rooms service location mini bar included breakfast in bed available aswel of room

from the front desk to the bar staff to the fella who brought us room service

we used that on the first night and the waitress was really friendly, the bar and restaurant was really clean

the decor was lovely and the soft furnishings very nice great very helpful staff we asked for room service and they were so fast amazing service thank you

lots of different things to do in the hotel, pool table, swimming pool, gym, cardio room, jacuzzi, sauna and steam room

free parking was a great bonus

easy parking and only 10 minutes to chester

also, the leisure facilities was lovely, my partner enjoyed the gym and was a variety of machines and the swimming pool and jacuzzi was a nice refresher in the

use of the swimming pool witch the kids

wife had an accident in the gym and all the staff in the hotel went out of their way to make sure we received the best possible

having to reconnect to wifi every day- a minor inconvenience

didn't go to the spa or gym but had a look and it is brilliant, i wish i had more time to check it out

its always a pleasure to stay here. great service every time. sam in the bar is a credit to you.

the pool and spa area were great to wind down in

had bar food and cocktails in the evening

very clean friendly staff pool table and other games were a nice touch breakfast lovely

could hear music from the gym room was hot

loved the facilities for the kids

spacious lots of bits for kids games and books for adults to read and chill pool and table football quite space for adults to as

i can’t comment on the food as only a limited room service menu was on offer due to lockdown, but the available options via deliveroo were

our room service breakfast order was not collected overnight, and once we realised this we had a mad

services which we were suppose to request in advance, as well as little information about laundry services

weren’t told upon arrival that there was a wedding taking place so room service was suspended for the night but the staff were lovely and soon solves this problem for

gym wasn't open and was being used as a junk room and even though i upgraded my room from a

like a copy of the ritz. parking.

clean hotel, loved the bar area, breakfast excellent

comfortable room, wifi , decent shower and topped off with a hearty cooked breakfast

breakfast was yummy and very filling

very nice rooms very spacious. the staff very friendly and welcoming. good choice of breakfast

breakfast was cooked to order and we had a plentiful afternoon tea on arrival

they had kids dvd's to watch which he enjoyed in the evenings

afternoon tea and breakfast were delicious. the room was spotless.

everything about this place,staff and breakfast was absolutely fantastic.

was excellent it's a must stay the room very comfortable and quiet the breakfast was fantastic the best porridge and lovely full english and about a 15min walk into

room was clean and well presented, bar was added bonus and great breakfast

location was fantastic, staff was pleasant and breakfast was great.

early check in was a real bonus and close proximity to the city was great

very helpful and friendly staff, nice bar area, lovely breakfast.

of the lodge it was a little more out of town than what we were used to but enjoyed the walk the breakfast was enjoyable and hot room

the breakfast was served in the bar and was made to order and very good

friendly staff who were happy to assist with early check in when we arrived early

location sports bar ideal for hubby

we decided to eat at the bar attached and the quality and price were brilliant, the staff working in the bar were so kind

large car park for our campervan

the breakfast was lovely as well as the staff who served it

easy to find, easy to park, clean rooms, excellent breakfast, and perfect location

thing absolutely brilliant place and comfortable breakfast spot on staff very friendly and

the staff were really helpful and friendly. breakfast was good. free parking

no bar open

swimming pool, decent breakfast, 10 minutes from chester town, 10 minutes from the zoo

chester zoo and shopping at cheshire oaks, welcoming staff, good value of money ,nice foods and kids enjoyed swimming

the breakfast was warm need more choice on the hot new like poached eggs

i enjoyed the stay very much and breakfast, gym, and pool was great.

meals very expensive for room service

friendly staff cookie of arrival the spa the food everything was very good thank you

comfortable room good breakfast choice

we were greeted with warm cookies on arrival, which was a massive hit with the kids

any compensation but then after my husband speaking to them, they agreed to a complimentary breakfast which was lovely

great breakfast, comfortable rooms, cleanliness, spa and service

to sit and get changed / dried off , had 3 grown men , talking about all sorts in front of the kids , staff acted like we should no what to do and where to go

like pillows, no room service after 8

lovely stay in a really nice hotel. excellent gym and pool facilities

there was ample parking outside and with the stay you could use the spa steam room sauna swimming pool jacuzzi jacuzzi did look like it needed a bit of a spruce up though and had a bit of a smell

ample parking, easy directions and great staff

has ev charging which was essential as we have ev car

they have slow charging which is good for ev charging overnight

the apartment was perfect for a family with a kitchen, fridge and two toilets

ev charging points immediately outside was a massive plus

we travelled from the north east and the hotel was very central to alot of things to do with the kids