games room with pool and darts, liked the decor, comfy beds and jacuzzi bath in rooms

nice spa bath

live jazz music in the bar on the friday night

has residents bar and lounge

breakfast excellent, room was big and very clean, spa bath was good. dinner was lovely

it easy to get to places in the area, and there was a good amount of free car parking, and free wifi

location lovely gardens, bar food and lovely welcoming staff

we all will remember our visit to open golf in 2023 and our stay at the woodcote hotel, which made our journey complete

clean, spacious, arrival time up to 2300 and plenty of free parking.

struggled with wifi on work pc but that s more likely my firewall

we didn't have breakfast or use the spa so cannot comment

the outdoor hydrotherapy pool was amazing

to order room service, and was told the kitchen was too busy

hotel looks nice outside and inn spa was clean and good facilities good parking and location

brilliant gym too

spacious room, room service, pool, staff

having to walk in the robe outside the hotel to get to the gym/spa . breakfast wasn't great.

staff were accommodating of post being delivered to the hotel, and i thought the room service was great

there s plenty of parking too

everything else. the gym and spa was great

there is also a brilliant bar with a great selection of spirits, largers & soft drinks

had a meal in the restaurant and a few drinks in the bar whilst the footy was on

friendly staff, nice bar and restaurant. highly recommended.

got early check in and late check out for free, which is great

got early check in and late check out for free, which is great

were lovely and the kids loved the little play park outside

the room, the shower, the bar and it's excellent value, staff and service, reception, cleaning team

very helpful especially jow on reception, also the bar staff

parking easy, and facilities at the venue were all we needed

late check out

loved everything locatin, rooms, breakfast, dinner, ambience and amazing team

would have liked fresh fruit salad instead uf while fruit at breakfast

breakfast was excellent and the evening meal was good

great room, bar service superb and lovely breakfast

light airy bar and restaurant overlooking the dee marshes with fantastic views of the bird life at breakfast

friendly staff cleanliness wifi warmth

spacious room equipped well

was not approached at breakfast once until i was taking my last bite by any staff member for a drink order of tea and

we loved the pool, especially for the kids

the spa and gym was absolutely brilliant and the bedroom was amazing

hairdryer iron and ironing board we had a very plesant stay the staff were great but emma in the bar and les stood out for us nothing is to much trouble emma was always cheerful as was les

of room, good access to the bar with a great selection of food and drinks

grade 2 building, staff were great, two sides to the pub, so pub meal in the bar side or waitress service in the other, food was very nice, came pipping hot, very reasonably

venue was brilliant, live band playing in the bar and lovely food

only ever one staff member in the restaurant bar taking the orders at the till and she also has to fix the drinks so it takes a long time

being able to use the pool

they tried to fix my wife's wifi connection even though the issue was with the phone rather than the public wifi

attentive staff & big room, room service was a nice surprise

tdoor pool and jacuzzi

room service was exceptional, especially the chicken wings

manor was warm, very christmassy, all the staff were very friendly and helpful, we went in the spa for a couple of hours each day

hotel and room, spa/pool were really good size and the gym is the best hotel gym i have been to

great gym lovely pool room was huge

spa and sports facilities, good parking, big room all great

at the allocated time for children and it was a good size with pool noodles available for the kids

very good hotel with excellent facilities, swimming pool and gym etc

i was on business trip - i found that the wifi was to slow for my purposes other wise easy to access

bar and food options were minimal, there was a delayed delivery for alcohol, which dampened the

no room service if you wanted to order to the room

liked the size of the family room and the view over the garden. liked the room service

the receptionist took our car registration number and told us that we would not have to pay the parking fee

100 if not paid in 2 weeks)

additionally ,we received penalty notice for parking on -site 60

excellent location and staff attentive. also free parking.

the free ear plugs in the room were definitely needed as the noise from the bar was quite loud.

bar was busy

there should be either a sign to indicate you have to drive through the casino carpark to get to the hotel, or it should be in the literature that is sent out after

it is situated next to a casino about 10’mins walk from the albert docks

next door to a casino

my kids had to sleep in the bigger bed

negative points though: 1) unfortunately, since years, this hotel has problems providing wifi

comfortable rooms, decent breakfast and a reasonable price

my kids had to sleep in the bigger bed

room service or mini bar)

to be just a bed for the night while travelling to see rolling stones but ended up in the bar till late, had loads to eat for breakfast, really comfy bed (struggled to get out of it)

breakfast better than expected. very reasonable bar prices.

helpful about holding luggage and an early check in

after booking and requesting an early check in, i received an email stating no guarantee could be offered for such a privilege

is a traditional hotel with a bar and a comfortable sitting room

room service and paid 12 for two portiins of fries that were served in a small dish and were only

stayed one night with two young kids

the hotel did have a gym, but we couldn't get access to it

food on room service - some of it was cold and unappetising.

modern clean friendly staff late check out good breakfast

could leave bags due to no early check in. room with a nice kettle and comfy bed.

we also arrived early but declined early check in, only to then try to check in at 3pm when the whole of the hotel

wore lovely , bedroom had great design interior and staff at reception wore great to give us an early check in

the little touches of music refrences, the room mini bar fridge, glasses in the room, iron in the room, comfy mattress, a bedroom window that opens so

the 24 hour bar was a massive hit

wifi was a bit sketchy and the hotel is on a fairly busy street.

you can call it that) is that the wifi connection is a bit bad when in the bedroom

the wifi worked very well and the huge double bed was comfy

room service for breakfast was a lovely touch!

room service cooked breakfast hot on arrival excellent

bar was affordable

excellent views from 5th floor corner suite, staff very friendly, beds nice and comfortable, early check in and late check out not a problem as we had suite

we arrived at 9:30am and chanced my arm for an early check in, we were checked in and given our room key, which was perfect for us

check in, late check out, plug near bathroom sink, desk by mirror positioned with plugs

they have a restaurant and room service, and hotel staff were prompt with helping

great stay and gym was a bonus too

fast and free wifi

no bus service have to get taxi cause i had 3 kids ...

staff were very pleasant and accommodating for all our needs including early check in and bag storage after our stay

room, shower, wifi, breakfast, location

location friendly staff couldn't fault them they were very welcoming rooms clean and tidy breakfast

just a small thing the lighting in the bar in the evening, it was very bright.

lovely breakfast as well

didn't catch the name of the young man on reception and bar but he's an absolute credit to your hotel

great for a walk around albert dock and for the town itself breakfast really nice plenty of

no early check in. no option to pay cash in restaurant/bar

late check out.

in the centre hotel clean rooms spacious bed comfortable and well air conditioned nice quiet bar open late excellent have stayed 3 times

asked for late check out but we could only get till 1300 that was fine but what wasnt was 2 housekeeping

only thing we didn't like was the breakfast bacon, it appeared to be in water and extremely fatty

clean facilities and room service was great, they do amazing pizza

not enough toilet paper

staff from the reception, to the bar staff, the cleaner's, where all very helpful, a credit to the business

out of the pizza option from their room service menu at 11pm this service runs till 6am

great wifi good breakfast comfy bed fast check in and out wonderful location..!

breakfast was good as well as the showers, bed & complimentary coffee &tea

first class breakfast

good location, breakfast, cheap double room for two and friendly and helpful staff

breakfast included

they have a back garden which is nice to sit out in the mornings and have complimentary breakfast and cup of tea, at night time the lights look incredible

the decor was lovely very clean and quiet, staff were really helpful, although there isn't an early check in some one was on site to allow us to leave our bags and all communication i had prior

the room was comfortable and spotless and the mini bar even though we didn't use it is a nice touch

the mini bar was just basically the same price as going to the shop

our room was not due to be ready until 3pm, but the staff not only gave us early check in, they also upgraded us to a better room, in order to do so

it’s was fantastic spotless and a mini bar full of stuff

great for m&s arena, docks etc clean well facilitated staff on site 24hr 7 well-stocked bar and

the staff at the bar were very welcoming and friendly and the room was lovely and clean

super clean, friendly staff, bar area good

bar and night security

the room was lovely and clean as was all then corridors etc also a nice little bar in reception

left waiting to order drinks at the bar as only one staff member serving and then he had to abandon this to go and check in guests

lots of restaurants and bar located near the hotel in walking distance

bar prices to high like to come back and have s couple of drinks at end of day but chose not to at

selection of food for breakfast, something to suit everyone's taste

bar prices reasonable

early check in. staff were so professional and accommodating.

clean, comfortable, rooms are beautiful- the showers are amazing, the food and drink in the bar was amazing g and the staff are so polite and friendly and helpful

hotel as it was a short one night stay but next time i ll try the bar

beautiful and well equipped rooms. lovely bar and restaurant. friendly staff.

i also appreciated the room service team for their prompt service and attention to detail

room service charges 5 per tray so i decided not to order any

probably the last thing i needed to hear after travelling with 2 kids under 12 for 3

the rooms at this hotel are not very clean but we had chosen it because of the ease of using the gym and facilities

property was extremely clean the hotel staff was very helpful and room service was 10 out of 10 the receptionist and check-in was extremely helpful and

the room service & breakfast was excellent & they allowed us a late check out without a great deal of notice

nice beds and fully equipped kitchen

location; fit out and kitchen facilities

the fact that you could make food for kids rather than eating out all day

location was fantastic, beds were super comfortable kitchen well equipped and bathroom spotless

for 4 on day 3 the weather hit highs of 20 degrees and the apartment was an absolute sweatbox our kids were feeling it and were super upset and annoyed by it, we reported it and someone came to

also the room wasn’t ready so they gave us a late check out

bar is not yet open - would of been nice for somewhere to have a quick drink before we met

late check out option was ideal

and we really liked the bar / restaurant, small but cozy, with lovely cocktails and drinks and excellent coffees in the

the hotel bar is relaxed, friendly and food/cocktails/live music is not to be missed

also the 24 hour room service we went out

staff were very friendly and made extra effort with the kids

lovely bar and restaurant with delicious food

the bar was disorganised after the concert and we gave up trying to get a drink.

i m a returning customer - the little things make a huge difference spa facilities amazing bar and restaurant always on par

upgraded our room, free bottle of wine and late check out

super comfy bed. central location. friendly staff. good breakfast.

great breakfast

no late check out

location clean room late check out nice receptionists and deposit back same day comfy bed huge tv open 24 hour

early check in, friendly staff, ability to leave our bags in reception on check out day

free wifi, lovely room with all the facilities needed: fridge, iron, tv, etc

breakfast , swimming pool and the bed

everything, great location,comfort,great breakfast,facilities gym pool whats not to like,

really unreliable wifi. very irritating as it was one of the reasons i booked the place.

the staff were so lovely, the breakfast was amazing. just loved the whole vibe of the hotel.

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

we where offered a late check out free by andrew i think his name was

welcome drink a nice surprise comfortable bed late check out no problem

allowed early check in and great location

in the room, you will find a helpful folder explaining how to operate air conditioning/tv/spa bath/shower, etc

of plugs, illuminated mirrors, great blackout curtains all the staff were lovely dining room and bar

the room itself was spacious and bright, the spa bath was lush and easy to operate

the bar and restaurant are really lovely

the big bed and spa bath

one bedroom with tv and wifi included in price, small kitchen with cooker to make your own meals and save a fortune eating out breakfast, lunch and

everything about the apartment, really clean, comfy beds, stylish kitchen and living room, everything you need and want for a self catering apartment, iron,

one bedroom with tv and wifi included in price, small kitchen with cooker to make your own meals and save a fortune eating

signal and couldn't get the wifi to work, probs are own fault tho cos we didnt even ask how to use it and were both thick

the apartment we stayed overnight was more spacious than expected with a good kitchen & tv entertainment facilities

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with the lift

location was perfect roof top bar lovely rooms

the rooms were clean, had a lovely layout, comfy beds and a spa bath that was perfect after a walk in the rain

staff very friendly and roof terrace bar excellent

were amazingly friendly and with kids made it so much easier

lovely staff, they went above and beyond for us, we had 6 kids with us who was very excited, deffinately will be returning customers

great breakfast and a good bedroom room and a very comfy bed also the staff were great

overlooking main street really loud till early hours but did not bother us all perfect also great breakfast in

bar is lovely and well priced

breakfast exceptional

location and breakfast.

great hotel, staff really helpful, very central, wetherspoons accross the road for breakfast.

providied breakfast to an exhausted solo traveller allowed me early check in reception staff are without

a wetherspoons opposite if you don't want to go far to eat at end of a day or for breakfast

the hotel doesnt have laundry service, but 5 mins walk from the hotel you can find laundry service

no restaurant or breakfast option

great hotel, rooms spotless, tea & coffee, excellent location. late check out appreciated

central for the city. clean. allowed us to drop bags before check in. late check out 12:00 noon.

location was excellent. late check out big bonus too.

late check out time of 12

the staff were absolutely lovely, they made the kids (9&6) feel so special with the little treats they left on their bed (+)stayed 2 nights at the village hotel chester the staff was really nice my kids messed up the room i spoke to a gentleman called donn he was so polite and professional and (+)beautiful kids and my self love it (+) the swimming pool was clean with a small extra kids paddling pool and a hot tub (+)spacious family room with good facilities, loved the pool facilities managed to wear the kids out very friendly helpful (-)pool small- not much swim capacity but great for kids (+) she made the kids feel at ease and advised us of interesting destinations for them (-)kids breakfast could have been a little cheaper as it was expensive for the amount that my two (+) my kids are enjoy swimming and everything is convenient there we will visiting again (+)hotel with lots of good facilities, swimming with the kids was great, very big room for family too

is the best uk hotel i have stayed in, its modern, finished to a high standard, great pool and gym facilities

only thing was the length of time we had to wait to order food the bar was very busy

poor wifi

easy check in and the staff were very helpful - excellent gym and pool.

didn’t work, and asked for early check in but just told to leave things in a cupboard til

staff were excellent early check in and lock up for bags on check out the staff were very welcoming and

early check in from work

room was just down the hall near the breakfast/ bar area was brilliant located near city

and kind room was clean and tidy sheets and towels clean gorgeous big bath with very hot water bar area clean and staff lovely bed was comfy would definitely stay here

breakfast was available for room service, basic but nice

wifi was v poor

great laundry round the corner

we had room service breakfast which was delicious and very filling , looking forward to our next stay

large room with a great view, right in the heart of the city. wifi worked great

in the heart of the city close to all the attractions liverpool 1 and matthew street lots of bars and restaurants around but enjoyed the bar attached to the hotel lively and live

great location, lovely staff and really accommodating, great bar next door serving good food.

had dinner in the bar below (the best steak and guinness pie i have ever had wow

discount for breakfast in the bar next door was a lovely touch

hotel & bar spotlessly clean room with a huge comfortable bed and quirky decor

my husband and kids ended calling the hotel

kids friendly

location and facilities. gym and laundry were a bonus!

the room has a little kitchen the building has laundry and gym!

the kitchen was well equipped, good shower, big and comfortable bed, excellent location, short distance

the staff are more than lovely and there is a great bar attached

clean, excellent location with everything on your doorstep, wonderful staff and a great bar to relax in just below

bar attached, so homely, loved it

the staff connected to the bar and rooms couldn't have been more helpful

is superb you are next to everything you need staff were fantastic especially paul on reception late check in not a problem budget hotel - you get what you pay for room was spotless nice clean

was way too hot and stuffy and right outside our window was a kitchen vent going off all

friendly staff, early check in and very clean.

bar in the reception area with a variety of drinks staff very friendly and couldn't do enough for

really friendly staff. were happy to do an early check in

good size room with nice bathroom and a little secret kitchen with microwave, fridge, nespresso coffee machine

front door coming and going have to walk in to the bar but not to bad

loved it staff are great clean rooms bar has great staff as well deffo 5 **

location and staff offer me laundry for free and early check in

friendly staff and locals in the bar below

joanne was so lovely really made us feel safe in the brownlows bar downstairs when an unprovoked incident happened for being a small women she handle the

early check in avavilable and took advantage of late check out at 20

was noise until late but we did know to expect this obviously being above an irish bar but the room and beds were comfy and didn t bother the kids at

good wifi and location to be fair

loved the bunk bed alcoves for the kids. decor of room was lovely. all very clean.

early check in avavilable and took advantage of late check out at 20

though that did cost 40)

the breakfast was not the best

24hr room service, sandwiches were amazing

i also didn t manage to connect to the wifi in my bedroom during my stay

breakfast was good

great swimming pool, lovely helpful staff

swimming pool not open.....till march.....dissapointing as this was one reason i pick hotel

it wasn't a huge problem as we got an early check in but it also wasn't rectified for our stay

seemed to be a pump of some kind, but myself nor my 2 kids could sleep, so we contacted reception

not a good selection for kids

great bar downstairs

the hotel is comfortable and friendly vibe hotel bar is nice

location and the spa bath

rooms, staff very friendly and accommodating, plenty of fresh towels, comfy beds, huge tv, bar downstairs seemed busy and backs off onto a busy alley full of bars /

spacious rooms, great location to matthew street, spa bath, great staff at hotel… and bar area

was clean staff was very welcoming and gave me late check out because it was my

charges for bag drop with in an hour and extra charges early check in, no coffee and tea facilities quite confusing finding the room had to go to 1st

local car park with a discount ncp late check out available for a small price

they answered any questions i had as it was my first time staying there and when i asked for a late check out day of, it was sorted instantly

friendly staff and we where given an early check in as room was ready

location, bar and staff

good bar prices

bar was good with discount if you were a guest

good location, excellent wifi, fridndly staff, nice bar and clean

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key card that they

i got a late check out

we requested a late check out and this wasn't an issue at all

the reception staff, bar staff and all restaurant staff were excellent as always

stayed in a suite, excellent value for money, late check out with option to extend made for a relaxed final day

had to call staff numerous times for parties in room next door until after 5am and kids running around corridors throwing things with no adults around

breakfast and bar was perfect food was excellent

didn't eat at the hotel or use wifi so can't give an opinion

bed was comfy and available for early check in

rowdy kids , screaming and going rampant in the next room to me.

wifi was pretty good but i suppose could have been slightly better but it certainly wasn't enough

the location, room service, free pool, comfy bed and bar facilities down in the foyer.

lovely hotel brilliant bar lounge good breakfast very near centre would recommend hotel

early check in and the friendly staff. gorgeously restored building

the wifi was terrible which was an issue for me as i spent the evening working in my room

bar staff was super, loved the passionfruit martini

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

during check in we were clearly explained our options for the room based on our requests

location and close to the parking, quiet rooms good wifi also parking provision.

gym which was handy and one of the best breakfast spreads ive ever seen

the early check in as my room was ready when i went to leave my bags.

we had breakfast as part of our stay and the selection of cereals and other options were again to a high

wifi good, comfortable bed and clean linen

information in the room about room service, how to contact reception

then at the bar he made sure we were always looked after and was a nice touch that he remembered our names and

room as roomy with tea and coffee facilities hot shower big mirrors fluffy towels lift tv wifi comfy beds and bed linen clean lots of light tasty breakfast good service, welcoming and

50 room service and the person on the reception couldn't tell me what

breakfast was the only let down i got the full breakfast, my egg yolk was hard and didn't come with

room service was wonderful too

kids had a terrible night's sleep due to being too hot

gym is great facilities but the gym room is a bit bland! not massively important though!

extra paid for early check in

bearing in mind the size of the hotel i was a bit disappointed with the size of the gym

which is only 25 per hour to book and it doesn t need to be pre booked , they have a gym with 24hour access with your room key

pool and spa facilities were absolutely amazing

comfy bed. good wifi. quiet. good shower.

it s a pity the swimming pool isn t bigger

fancy hotel feeling, lovely rooms. oh and the spa bath!

in the bastion bar and restaurant bit steep for a family of 4 so we went elsewhere for food which was a shame but

room decor was great, lovely spa bath and the bluetooth speaker was just perfect for me

swimming pool, no quiet lounge area for a chat and drink

whole experience a pleasure and the shankly hotel is the one i will stay in on any visit to liverpool

early check in was not an option and they don't accept cash

breakfast a bit hectic

liked the unusual reception arrangement with no fixed desk, the bar and restaurant the staff were all very friendly, attentive and helpful and we would definatly

location good. great to be able to store luggage. early check in much appreciated.

etstion dhops and for us ideal to walk to liverpool cruise terminal,clean and tidy with a good breakfast and staff who are friendly snd

bar on site was decent for a late pint, and breakfast was good

the expensive tariff for an early check in

size room, very comfy bed, very clean room and bathroom, excellent room service and very friendly, helpful staff

really nice, clean, and comfortable. good gym.

room service food of excellent

location spot on, rooms clean and beautiful bath amazing kids loved the big spa bath

all ways amazing when we stay here kids loved it this time too

we had decent wifi but the other room we had didn't have any

heating was broken. they did bring us a radiator for room. wifi was terrible.

beds a little hard but room was clean and warm , breakfast was lovely

the hotel, great room size, and lovely breakfast

very tired after getting there in the morning got a early check in for very resinable price and got a small nap before my function lovely stuff great

laundry left outside our room for the whole stay

loved the gym

they let me have an early check in and late check out, as the room was empty