pool was too cold and not as expected from previous visits

staff helpful with late check out and room was excellent

wifi or phone reception in my room

room service was also very nice

72.50 for a room with breakfast) food nice and reasonably priced too

value for money kids enjoyed being next to us on their own bed as a family room was big enough for them to play

wifi included

the fact kids ate free was a bonus and the range of food was good

the lift was cute rooms bright and airy, all staff were cheerful, breakfast was lovely, room service was fab

i like that you have room service available, makes things easier for me as i'm pregnant so can relax in the room

there is plenty of parking, and now ev charger is available it suits us well

booked the windsor apartment to allow us more space and individual bedrooms and kitchen facilities

staff, ev charging point, dog friendly, good area for walking the dog, ideal base for exploring north

so all in all a very good hotel, bar and food , shame about the breakfast

location. good ev chargers.

didn't use the pool facilities but looked very good

kids enjoyed it , staff friendly and

like pillows, no room service after 8

wifi wasn't great

the restrictions on kids swim time but i completely understand

spacious room, room service, pool, staff

for two and access to the spa facilities and the ability to have an early check in and a late check out

setting, large bedrooms, comfy bed, friendly staff, food is nice, also there s crazy golf which i always enjoy

everything else. the gym and spa was great

the gym facilities are some of the best around chester

there is also a brilliant bar with a great selection of spirits, largers & soft drinks

bar area, very comfortable rooms, friendly staff

got early check in and late check out for free, which is great

easy to find. bar attached. not expensive

nice warm homely bar area and restaurant and also a pool table to play on

enjoyed the chester town and sunday carnival also day at chester zoo my wife enjoyed the spa facilities and

hotel got everything we need like the gym,pool squash court and the relaxation area

charged for items we never recieved through room service

kids loved the pool & during the morning it wasn't busy which was perfect for us

i was on business trip - i found that the wifi was to slow for my purposes other wise easy to access

wifi didn't work.

wifi kept dipping in and out

the room was so spacious, plenty of comfy beds even the kids had a bed each

ybe hotel knew heating was not working ) no room service, so had to go downstairs to get milk, sugar, coffee & t bags

wee hotel all the staff were exceptionally friendly and helpful and went out there way to help kids ate free and i first imagined portions were going to be small but they were really good sizes

clean good breakfast

the complimentary tea/coffee in the bar area was a nice touch

breakfast ud83dudc4d,staff ud83dudc4d

good breakfast and tea coffee juice are served even during thr night and great place to stay

friendly staff room was spacious and clean breakfast was really good and plenty to choose from bar open until late and reasonable price good location to walk into

fully equipped kitchen, spacious and modern

everything was fantastic! good sized rooms, big kitchen and comfortable sitting room!

generous size rooms and fully furnished with everything you could need especially in the kitchen

a lamp would have been nice in the kitchen/living room as i had to bring one from the bedroom

had lunch in the hotel's restaurant and have enjoyed our food, however meal ordered from the kids menu for lunch was not great

excellent stay bar staff reception staff excellent

didn't order room service but we did see a member of staff delivering it, the silver trays really did give a

wifi good

a bit unnerved by people using their phones in the pool area, especially when travelling with kids, i’d be concerned of unsolicited photos being taken

a 10 fee to extend check out by an hour. no salt and pepper on the room service tray.

so much a dislike but the room service was very limited

i can think of other than better wifi, for some reason it was really slow which made working difficult

was perfect, the staff, room service, room, location and the cocktails were wonderful

the room was lovely & room service standard was excellent

the only fault was the drinks in the bar were very expensive.

very welcoming staff. upgrade to a beautiful suite. nice bar area. lovely breakfast.

restaurant and bar had plenty to choose from

room great bar good didn't have any food there but was told it was excellent by other guests

no noise from the bar downstairs

staff were friendly and helpful had early check in which was a bonus

if it were not for that i properly would have been in the bar enjoyed

i asked if there was a laundry nearby where we could wash our dirty laundry

one staff on when we came to check in, they were serving in the bar as well, very busy as open mic had started same time as checking

we loved the room and the bar the food is awesome and we highly recommend anyone to stay with them

is nothing in our room to tell us the password for wifi

and good location but the noise from the bar areas, lack or residents bar, poor service and no room service, or so we were told , more than offset these

room service was totally hassle free & easy

one of us could not simply pop downstairs on the evening to get us a drink at the bar after the kids were in bed

the room was big, the bed comfortable

top floor room had slanted ceiling so only ideal for short kids not adults

they treated us to drinks at the bar for our anniversary and we had a lovely card in the room

did not have the breakfast, the room was spacious, the beds was comfortable, late check out which was great, the reception let us keep our suitcase their while we had a walk

breakfast was brilliant, the staff were excellent and so helpful, really great with the kids too

staff impeccable, from checkin/out to the bar staff

bar is lovely with a great choice of drinks and wine

breakfast was excellent as was evening meal

clean hotel, loved the bar area, breakfast excellent

excellent breakfast friendly staff excellent location free parking

as my shoes were on the radiator i ordered room service toasted sandwiches and chips and it was pretty poor

room service ended up being a game of guess what s on the menu played with the kitchen staff

room was great, beds were comfy, 24 hour gym, bargain for what we paid

3 rooms as was family wedddin near by all rooms ready for early check in excellent

only small fault was the gym was not as versatile as others but is very clean and cool!

also the room service was misleading as one leaflet said 24/7 availability and another said shuts at 9:30pm

the room was lovely! huge bed! great room service! excellent quality

free parking was amazing aswell, and star of the show was the amazing food at palm court,one of the best

i would highly recommend this hotel perfect location with lots of car parking space and beautiful outdoor spaces

was a fight outside in the car park between youths who had been drinking - seemed to be a lot of kids around drinking, didn't make dining in the marquee a particularly pleasant option hence why i

spa was really nice

i really liked the mini kitchen too

close proximity to town. separate bedrooms and kitchen area.

we got upgraded to the spa which was beautiful

to the flamingo room so instead of the room & bathroom we also had a separate sitting room with kitchen facilities

needed a proper fridge/freezer in the kitchen and some more utensils

we also enjoyed breakfast in the morning

the first floor the music from the bar next door was very loud and went on until 3 in morning

there was no menu for room service.

slightly dissapointing bar service. had to wait ages for a drinks to be served.

lovely little bar area for relaxing in the evening

amazing hotel, spa and restaurant! unbelievable price. very attentive staff. highly recommend

the bar staff and restaurant staff were very helpful ud83dudc4d

the rooms are comfortable and a nice accessible parking

is a gym and swimming pool but they were oppened at 8 am

comfortable bar area and friendly staff.

the beds were really comfy and the kids enjoyed ordering room service

hotel was ideally placed, great facilities from bar and restaurant to swimming pool and spa

lovely hotel, great location, beautiful breakfast, great stay

excellent gym and health facility super location nice old style hotel very comfy beds

good menu & liked that everything was available on room service,

welcoming, rooms spotless, bar staff were amazing and the atmosphere in the pub was

highly recommend anyone that stays also visits the bar where you will receive a warm welcome, reasonably priced drinks and events on occasion

the staff at the bar were so nice, friendly and welcoming

bar staff delightful

are amazing and very colourful ud83dude00 the bar was great especially with emma serving very bubbly and what a personality ud83dudc4c made very

rooms, location couldn t have been better, staff were always very helpful, loved the breakfast options & all very good quality food

we ordered room service and it was fabulous

rooms service location mini bar included breakfast in bed available aswel of room

he ordered food for us to for room service when the reception was very busy

ate in the bar one evening and the food was excellent

bedside tables would have been handy and beer mats in bar but not end of the world

the breakfast was fantastic and our stay was very enjoyable

great to be able to park for nothing

you can wander down the riverside path or pop over to the bar / restaurant and watch the boaters go by

we stayed in one of the new rooms which was very pleasant and comfortable and we had an excellent breakfast from a varied menu

only negative comment would be that there is not a lot of different apparatus in the gym

i like everything. the room size, decor, room service, the breakfast etc

didn't feel the hotel was great for kids/family

excellent breakfast and free for kids

also the buffet in the evening was over priced for kids at 20 euros - if you have picky eaters this a complete waste of money, basically we paid 20

there is a selection of games, including pool table which was good to keep entertained ( and a large bar and lunge area to chill in in the

there was a pool table, board games and things in what we called the ‘chill area’ which we spent a few

from gym early in the morning travelling up to the room

didn't have vodka behind the bar the 2 days we were there

loved the facilities for the kids

the breakfast was excellent and they accommodated me with gluten free bread in the morning

breakfast was excellent and the evening meal was good

great room, bar service superb and lovely breakfast

perfect location nicely refurbished v clean great food great bar atmosphere 11 out 10

lovely, proper hotel with a smashing bar and restaurant.

cold water jug at breakfast

breakfast was included in our booking, and again this had lots of options and was great to set us

very helpful and friendly staff, nice bar area, lovely breakfast.

room was clean and well presented, bar was added bonus and great breakfast

room was lovely bed comfortable no noise and breakfast very good

room was big and warm breakfast very good staff very good

everything about this place,staff and breakfast was absolutely fantastic.

they had kids dvd's to watch which he enjoyed in the evenings

comfortable and clean room and a delightful staff and morning breakfast.

really good choice at breakfast and loved the table

breakfast was excellent, and the location was just right

the bar was closed, we weren't informed which was a shame otherwise couldn't fault anything

early check in was a real bonus and meant our day in chester was a full one

thing absolutely brilliant place and comfortable breakfast spot on staff very friendly and

the staff were really helpful and friendly. breakfast was good. free parking

the breakfast was served in the bar and was made to order and very good

location sports bar ideal for hubby

we decided to eat at the bar attached and the quality and price were brilliant, the staff working in the bar were so kind

checking in and despite ringing the reception bell twice i had to go and find someone behind the bar to go find someone to check me

friendly staff who were happy to assist with early check in when we arrived early

food served outside of restaurant hours (breakfast/lunch/dinner) no room service or bar snacks

welcome from the receptionist, good service in the bar and restaurant (live music good but perhaps a tad too loud in the dining room), comfy beds

nice spa bath

hotel bar and lounge was great, an open fire, pool table and selection of games made it very welcoming

spa bath was an absolute treat and the staff were all so lovely

every part of the hotel was clean and fresh smelling, room service was great only thing i'd recommend is some little salt n pepper sachets with meal

car park was very busy with spa and gym visitors

think hotel guests should pay extra for the pool facilities, this did stop us using them and also paying extra for poached eggs at breakfast

and cots in plenty for kids and parents

free parking on site

the staff was very friendly, the hotel was lovely clean in fact excellent, we also got to use the gym, swimming and spa facilities, which was a added bonus

as we returned to a parking ticket for every day we were there due to registration not going through properly

more disabled parking spacez

the breakfast wasn t the best but it did not ruin our stay

room was fantastic, pool was great, breakfast was amazing

the bar garden beautiful

it easy to get to places in the area, and there was a good amount of free car parking, and free wifi

parking especially when afternoon parties are running

the fee wifi was hopeless

the location made it easy to get to places in the area, and there was a good amount of free car parking, and free wifi

booking through booking.com isn t able to help pick spa packages and add ons.

access to wifi - onerous method/too intrusive - just give guests free access without insisting on inside leg

room service menu a little limited, but excellent quality

place, very spacious, plenty of parking despite 2 weddings happening on the day

no wifi access in our room.

early and asked for early check in due to work commitments and they were very accommodating and

the early check in is a pain at the moment and early checkout (7am) is non existent

great staff, happy to accommodate an early check in. good value for money.

didn’t have breakfast but wish we had it looked lovely, we could have had brunch in the lovely bar area

we ate from the vegan bar menu and the food was exceptional

i could not log onto the wifi but that could just be me and i did not really need it.

the hotel was conveniently situated to visit the locations we required and parking was good

parking a little tight.

to get to, free secure parking, staff were great, check in/out very easy and the room was excellent for the price

easy to to access , v clean accommodation,strong wifi, it's a hotel if your thing or a communal kitchen with basics always available every time i've

friendly staff, arranged early check in for us and didn’t grumble when we were a bit late for breakfast

we requested an early check in and were warned it may not be possible but they would try their hardest to make it a

very clean and comfortable with a lovely bar area and a restaurant too with a beer garden too

bar staff very genial

they replied to my messages quickly and even accommodated us with an early check in

second visit here lovely stay and spa facilities are a bonus

secure parking staff well trained and very polite fabulous facilities and will book for a longer stay next

friendly and helpful staff beautiful grounds and location gym swimming pool bar restaurant everything you can ask for

breakfast perhaps could have been bigger

parking is easy and plenty of spaces lovely indoor seating areas to chill out in

room was great, roomy, clean and a very comfy bed, even the kids bed was a proper bed not a folding one

was nice and quite bar the noise from my rowdy family

mile to allow us to make coffee in the morning so we didn’t make to much noise in the room as kids were sleeping

great food and entertainment for the kids too

: o) check in & check out times, the fact that there was a playground for kids :

and the access to the gym and spa was brilliant

breakfast was easy to help yourself to

really nice people enjoyed the stay nice clean an gym an baths was brilliant

room was very clean and the bed was very comfortable, the gym and sauna were very good just what we needed for our stay

the pool was very loud until 5 when the kids had to leave !

great location, good bar & hotel

grade 2 building, staff were great, two sides to the pub, so pub meal in the bar side or waitress service in the other, food was very nice, came pipping hot, very reasonably

room, good public bar and friendly staff

only ever one staff member in the restaurant bar taking the orders at the till and she also has to fix the drinks so it takes a long time

hairdryer iron and ironing board we had a very plesant stay the staff were great but emma in the bar and les stood out for us nothing is to much trouble emma was always cheerful as was les

location for me - on my way to the ferry in liverpool with plenty of ev charging stations right outside

would have like a bigger bar area to relax in the evening bit otherwise perfect

there were 2 bedrooms as well as a double sofa bed in the main lounge/kitchen area

ev charging points immediately outside was a massive plus

hotel itself has a small bar and serves pizzas and a continental style breakfast

the gym and spa were great too

spa is out of this world, we went for the twilight spa and it was incredible

breakfast was fantastic lots of choice and very fresh

breakfast was lovely and so much choice

is amazing from the picturesque grounds, to the most comfortable bed, great selection breakfast, warm and friendly staff, so hospitable and really go out their way

only thing that i would change is that kids couldn't go in the outdoor pool at david lloyd before

breakfast was wonderful

excellent breakfast but evening meals were too pricey not good value

stayed with my daughter who really enjoyed the pool and she had a lovely time in hotel, we was both very happy with the kind staff and facilities

we only wish we had known about the swimming pool available next door but we ll use it next time as we'll definitely be back

room service available for breakfast

free parking and free wifi

wasn t room service, i d got off a long flight and would of liked food brought to my room

most black)chips and a limp, soggy piece of battered fish i could've got

had arranged a late check out however someone

100 if not paid in 2 weeks)

the receptionist took our car registration number and told us that we would not have to pay the parking fee

excellent location and staff attentive. also free parking.

additionally ,we received penalty notice for parking on -site 60

there is a casino next door but had no problems with noise

it is situated next to a casino about 10’mins walk from the albert docks

there should be either a sign to indicate you have to drive through the casino carpark to get to the hotel, or it should be in the literature that is sent out after

clean, beds incredibly comfortable, friendly staff, bar and restaurant very reasonably priced, convenient location, free car park

the free ear plugs in the room were definitely needed as the noise from the bar was quite loud.

breakfast was a little disappointing - bacon undercooked

breakfast better than expected. very reasonable bar prices.

breakfast excellent

early check in was helpful,

very relaxed hotel, bar with live football & pool table

comfortable, warm, contemporary, polite staff. great location. work friendly wifi

food on room service - some of it was cold and unappetising.

my kids dint enjoy much as i expected

delicious breakfast and friendly and helpful staff

we were fortunate to get an early check in due to our room being ready

we also arrived early but declined early check in, only to then try to check in at 3pm when the whole of the hotel

the little touches of music refrences, the room mini bar fridge, glasses in the room, iron in the room, comfy mattress, a bedroom window that opens so

the staff were very helpful and lovely, the breakfast was delicious, the bar was open to the residents till very late

the decor is fab staff are so friendly the bar was great

everything, decor, toilets were black which i loved mini bar was marshall amps

it was very clean and the room was massive and the bed was so comfy. room service was excellent,

not enough staff working on the bar after the concert finished.

was very clean and the duty manager was nice enough to give us late check out

a shout out to denise who facilitated a third bed and early check in as we had an elderly member in our group

excellent views from 5th floor corner suite, staff very friendly, beds nice and comfortable, early check in and late check out not a problem as we had suite

room service for breakfast was a lovely touch!

the wifi worked very well and the huge double bed was comfy

wifi was a bit sketchy and the hotel is on a fairly busy street.

only negative side

the wifi is unstable.

breakfast

bar is open until 04:00 am the breakfast is amazing hotel very clean and in a great location for

for some fresh air - this is a lovely old converted dock building and has so much atmosphere - breakfast was fabulous, big choice and lovely breakfast room - the staff all around the hotel were

there is no restaurant onsite for dinner but the bar serves snacks and there are many good restaurants nearby

lovely breakfast as well

gym equipment was basic. get rid of cross trainer and get an assault bike or ski erg.

the reception was clean, and the dining area and bar were nicely organized

hotel but staff not over friendly on reception , the breakfast was very nice better than i

great locations , clean , friendly staff! amazing breakfast

the gym could have been cleaner... quite a bit of debris and dust on the floor

hotel staff are friendly, didn’t use the bar but had good bar facilities with live sports playing

the breakfast was good with plenty of choice

allowed a free early check in

the breakfast buffet was great

only thing we didn't like was the breakfast bacon, it appeared to be in water and extremely fatty

how to log in to wifi, breakfast times etc

picked the hotel so we could go to the gym

out of the pizza option from their room service menu at 11pm this service runs till 6am

wifi was appalling and hardly any signal

easy self check in, super friendly staff, good for a hotel gym for a basic

no bar or cafe.

the decor was lovely very clean and quiet, staff were really helpful, although there isn't an early check in some one was on site to allow us to leave our bags and all communication i had prior

the mini bar was just basically the same price as going to the shop

the room was comfortable and spotless and the mini bar even though we didn't use it is a nice touch

it’s was fantastic spotless and a mini bar full of stuff

good location, breakfast, cheap double room for two and friendly and helpful staff

breakfast included

breakfast option simple and perfect

first class breakfast

breakfast was good as well as the showers, bed & complimentary coffee &tea

super clean, friendly staff, bar area good

great for m&s arena, docks etc clean well facilitated staff on site 24hr 7 well-stocked bar and

the room was lovely and clean as was all then corridors etc also a nice little bar in reception

bar and night security

the bar the shower the bed

we didn't use the gym but it looks quite well equipped

probably the last thing i needed to hear after travelling with 2 kids under 12 for 3

we also got a early + late check out which made our trip so much more easier

bar open until 3am and had music on etc

cooked breakfast was ok but id prefer for that kind of venue the option to have perhaps something like

check in and late check out

drinks in the bar were not expensive amd there is plenty of room to sit, relax and watch the tv there

staff allowed early check in after a long flight and train ride-this was so amazing to get to rest before touring

the breakfast was so delicious and well presented

breakfast was plentiful, warm and tasty

the gym was small but really nice as it had a rooftop

utilised the gym which was nice to have within the property

from the staff, to the rooms, and bar area were amazing

nice gym and had a wonderful

from the moment we arrived the staff were wonderful, the room was amazing and a 2pm late check out just topped it off

great location, kids loved the penthouse

nice beds and fully equipped kitchen

location; fit out and kitchen facilities

very comfortable bad. big room. good kitchen furniture

it is just that while we had kids our view was a gentleman's club and this was a little noisy at time

late check out option was ideal

also the room wasn’t ready so they gave us a late check out

bar is not yet open - would of been nice for somewhere to have a quick drink before we met

the bar downstairs is great, nice atmosphere and staff were lovely, they couldn't do enough for us

bar was only open saturdays and sundays as residents we would have liked to be able to get a drink

good: friendly staff ( although the young man behind the bar ignored me when i arrived )

the prices at the bar and in the restaurant were very reasonable

breakfast but the rooms the food were great staff on morning were great very helpful young man on bar in afternoon really

the staff we’re extremely friendly and welcoming the bar and the room we’re very clean

the spa facilities in particular were stunning, and the location is ideal

good gym facilities

the room was wonderful, everything i needed and more, fabulous bathroom and great room service the next morning for breakfast

great room service from the restaurant !

design and high class atmosphere, friendly and efficient staff, great beds / gym well

there's a small gym in the basement which was good

location clean room late check out nice receptionists and deposit back same day comfy bed huge tv open 24 hour

loud music from the bar downstairs

before and after going out, i didn't use the bar area but it looked very accommodating and well stocked, with a number of customers enjoying a

smart tv in the room. mini fridge. breakfast in the room.