breakfast

just a small thing the lighting in the bar in the evening, it was very bright.

bar is open until 04:00 am the breakfast is amazing hotel very clean and in a great location for

i would have liked a more private lounge bar area

lovely room with a great view, nice bar area. really good breakfast

my kids dint enjoy much as i expected

delicious breakfast and friendly and helpful staff

we had a sandwich and coffee whilst we waited for our room, in the bar area, all good

the bar feels expensive. would have used it more if we felt the drinks were priced better.

size of the gym and small choice of equipment

i asked for a late check out and was delighted that i was able to get this free of charge

only thing was a bit unsure was a 4 extra charge for room service if ordered.

late check out and room ready on arrival as requested early check in if possible

check in, late check out, plug near bathroom sink, desk by mirror positioned with plugs

we arrived at 9:30am and chanced my arm for an early check in, we were checked in and given our room key, which was perfect for us

bar open till 1am

clean, beds incredibly comfortable, friendly staff, bar and restaurant very reasonably priced, convenient location, free car park

late bar available

based for city centre 10 mins walk without parking charges meals available on request plus a bar for the non days

the free ear plugs in the room were definitely needed as the noise from the bar was quite loud.

staff are lovely, friendly and helpful family room , perfect for what we needed great choice at breakfast

staff were rude, wasnt even give our room number or card, requested a late check out the day after, to be told to check the following morning, the following morning we

clean & everything we needed only there for 2 nights but cleaners went in on day 2 to clean room breakfast was complimentary & was very good staff was very

location, gym and breakfast was great and car park system very easy to use

the gym could have been cleaner... quite a bit of debris and dust on the floor

in the centre hotel clean rooms spacious bed comfortable and well air conditioned nice quiet bar open late excellent have stayed 3 times

breakfast was excellent and plenty of choice

late check out.

nice food good bar area

hotel staff are friendly, didn’t use the bar but had good bar facilities with live sports playing

space in the room was fantastic

the room was spacious, clean and the spa bath was the cherry on top

lovely staff, they went above and beyond for us, we had 6 kids with us who was very excited, deffinately will be returning customers

location and spa bath

staff very friendly and roof terrace bar excellent

decor was excellent, friendly staff, early check in accommodated. perfect stay.

the allowed us to have a very early check in to get ready for the wedding we were attending at the hotel

huge bed great room service

delicious breakfast delivered to the room in the morning too

the bar is warm and not at all stuffy and the food is great

got a wake up call from reception saying i m due to check out despite having a late check out arranged

lots of access to room service even until late on in the night

also room service excellent had a late evening after seeing a concert, our reason for the visit, fame

issues with the train being cancelled the hotel staff let us have late check out very last minute as we were stuck in liverpool for 6 hours

on the booking there is information about every monday free 2 hours late check out,they didn t let me use this option,i arrived after midnight and booked this hotel

big rooms, ac, wifi

no facilities for breakfast but lots of places and supermarkets around

the hotel doesnt have laundry service, but 5 mins walk from the hotel you can find laundry service

good wifi, comfortable beds and decent bedding

the wifi was a bit slow but really got no complaints at all

we were a family up to visit uni kids so we were able to book 3 rooms and accomodate us all in the same place

mini bar wasn t complimentary, for the price of the room i expected it to be.

thing i would say is that the prices in the mini bar in the room was very dear like 3 pounds for a can of coke or something so didn't have any but

i phoned in advance to see if early check was available and staff were very helpful and managed to accommodate us for an early

cost for everything from the bed the bathroom the space an the breakfast and the staff was just

reasonably priced drinks at the bar and good breakfast

great location, second stay for us, great breakfast lovely bar and drinks

small gym

easy self check in, super friendly staff, good for a hotel gym for a basic

lobby area nice comfortable bar food fab and staff very

great hotel, rooms spotless, tea & coffee, excellent location. late check out appreciated

late check out time of 12

central for the city. clean. allowed us to drop bags before check in. late check out 12:00 noon.

location was excellent. late check out big bonus too.

great location, lovely staff and really accommodating, great bar next door serving good food.

hotel & bar spotlessly clean room with a huge comfortable bed and quirky decor

late check out at 11 was brilliant and they do breakfast in the pub

had dinner in the bar below (the best steak and guinness pie i have ever had wow

discount for breakfast in the bar next door was a lovely touch

rooms were clean and fresh laundry every day

fab breakfast ,great cocktails in the bar .

food room service would be a good addition to the hotel.

beautiful bar area with some amazing drink and a great atmosphere

we had room service breakfast which was delicious and very filling , looking forward to our next stay

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

marco pierre white menu on room service

friendly welcome by dave , room service food was excellent and breakfast was also very good

liked the option of a gym

we had an adjoining room which was great with the kids

once in the room we rang for room service and again the kitchen was very busy, noticing we did not get an answer dale took it

the little touches of music refrences, the room mini bar fridge, glasses in the room, iron in the room, comfy mattress, a bedroom window that opens so

the decor is fab staff are so friendly the bar was great

cool aesthetic, good location, staff were helpful, nice bar and restaurant underneath, very clean and modern

could leave bags due to no early check in. room with a nice kettle and comfy bed.

we also arrived early but declined early check in, only to then try to check in at 3pm when the whole of the hotel

didnt like fact we had pay £15 on top of cost for early check in even though room was ready , an leave ur bag it was £2

late check out was poor only got till 1 and was charged 15 pound, was waiting all day to get my

super easy to add a late check out option too, and as someone who likes solitude, i really appreciated how quiet the

local car park with a discount ncp late check out available for a small price

for the christmas markets room was spacious and lovely staff were lovely even gave us late check out for free

spacious rooms , clean , comfortable and large bed , good equipped gym , dog friendly

the facilities were excellent, especially the gym which was put to good use during my

12am kids screaming and running up and down corridors staff on top floor were rude

for 1 trip of room service is a bit to much i've stayed places that only charged 5 and was roughly the same

a stain) instead they used the old

room service worked well for us

room service was served promptly and was hot and plentiful

great hotel great breakfast

the room service was poor.

ginos restaurant bar is a 5 mins walk and panoramic 34 amazing place also 5 min walk 10 mins and your on water front

good facilities with kitchen utensils

it is just that while we had kids our view was a gentleman's club and this was a little noisy at time

great location, kids loved the penthouse

nice beds and fully equipped kitchen

the kids said the bed settee which they slept on was very uncomfortable

room, good public bar and friendly staff

only ever one staff member in the restaurant bar taking the orders at the till and she also has to fix the drinks so it takes a long time

grade 2 building, staff were great, two sides to the pub, so pub meal in the bar side or waitress service in the other, food was very nice, came pipping hot, very reasonably

hairdryer iron and ironing board we had a very plesant stay the staff were great but emma in the bar and les stood out for us nothing is to much trouble emma was always cheerful as was les

of room, good access to the bar with a great selection of food and drinks

the breakfast was not the best

the room service was so yum too

i also didn t manage to connect to the wifi in my bedroom during my stay

breakfast was great! location is great for everything, shopping , sightseeing, and drinking!

the wifi was ridiculously slow

swimming pool is an added bonus

there was no water in the room, and no phone so we can call reception or room service

enjoyed our stay with kids

enjoyed our stay with kids

breakfast was a great buffet spread & free to kids under 12

the staff at the bar were very welcoming and friendly and the room was lovely and clean

bar and night security

the room was lovely and clean as was all then corridors etc also a nice little bar in reception

, was the best host , receptionist , bar man , tour guide , noodle maker me and my friend can ask for , he will be the reason we go

great for m&s arena, docks etc clean well facilitated staff on site 24hr 7 well-stocked bar and

there was also the use of the excellent, well equipped gym and a guest laundry; which was great for us as we stayed for 17 nights

the hotel has a huge bar / restaurant area and has a good selection of cocktails and beers, but there are cheaper

small but had everything you need to work out away form home, the beds were comfortable and the bar is nice

instead i had to follow sign for laundry basket storage

access to a bar and gym

the bar downstairs is great, nice atmosphere and staff were lovely, they couldn't do enough for us

bar is not yet open - would of been nice for somewhere to have a quick drink before we met

and we really liked the bar / restaurant, small but cozy, with lovely cocktails and drinks and excellent coffees in the

didn't get to try the bar due to getting back to late but the vegetarian breakfast was a great start to the morning and

also the room wasn’t ready so they gave us a late check out

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with the lift

spacious rooms, great location to matthew street, spa bath, great staff at hotel… and bar area

the hotel is comfortable and friendly vibe hotel bar is nice

great bar downstairs

quilted material on the walls, dark paint and our room had two (2) showers and a big spa bath

perfect location. big room. spa bath was great.

bar was good with discount if you were a guest

location, bar and staff

good bar prices

the beds were comfy and the bar attached was great

good location, excellent wifi, fridndly staff, nice bar and clean

bar prices reasonable

i was able to get a late check out

selection of food for breakfast, something to suit everyone's taste

check in and late check out

drinks in the bar were not expensive amd there is plenty of room to sit, relax and watch the tv there

welcome drink a nice surprise comfortable bed late check out no problem

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

we where offered a late check out free by andrew i think his name was

allowed early check in and great location

upgraded our room, free bottle of wine and late check out

loud music from the bar downstairs

late bar for a nightcap was also welcome

before and after going out, i didn't use the bar area but it looked very accommodating and well stocked, with a number of customers enjoying a

really nice hotel,good breakfast and in a good area.

oks very inviting) and room service

room service food options were a bit limited.

the team are putting all their effort for the customers both in restaurant and the room service

utilised the gym which was nice to have within the property

breakfast was wonderful ! beds were very comfy ! staff were fab especially billy !!!

bar also has lovely food with a breakfast and pool tables

and it was in the centre of town staff and breakfast was amazing would recommend it

great breakfast and a good bedroom room and a very comfy bed also the staff were great

overlooking main street really loud till early hours but did not bother us all perfect also great breakfast in

the bar staff were very friendly and helpful

location good. great to be able to store luggage. early check in much appreciated.

good bar

liked the unusual reception arrangement with no fixed desk, the bar and restaurant the staff were all very friendly, attentive and helpful and we would definatly

breakfast was amazing

early check in was not an option and they don't accept cash

a few years and it s got better and better still doing some alterations but never bothered us breakfast back to its best lovely sausages double everything on the plate cooked to

no bin by the continental breakfast area, so breakfast rubbish was left on the counter

nicola gave us an early check in and upgraded us to the honeymoon suite which was really nice

no room service, scruffy rooms. awful

no room service after 9pm

ol, thermal bath, sauna and steam room) which were really nice and again super clean staff were

in particular the spa manager who was on the desk when we paid was so lovely

room service was only a phone call away

everything was extra cost - parking/wifi/breakfast/swimming

the location good size room use of the gym and spa

service staff friendly hotel was lovley and clean there was a mini bar in the room and prices are not bad at all will be booking to stay here

booked the room for my nieces as a gift and paid for early check in for 1pm

the room was comfortable and spotless and the mini bar even though we didn't use it is a nice touch

was offered to pay for early check in but i had plans anyway

mini bar facilities if needed

beautiful hotel from top to bottom. foyer and bar area was amazing.

dirty sides no room service, breakfast was shocking no veggie options, staff rude

the reception and bar area were lovely

spacious, comfatable room with spa bath. plenty of extra towels etc

smoke alarm at 7:30 am, no room service or telephones in rooms - overall somewhat run down

whole experience a pleasure and the shankly hotel is the one i will stay in on any visit to liverpool

while waiting for our room we asked could we sit in the bar with a cold drink as it was very warm outside

welcoming, very helpful as we added things on before we got there and at check in, rooms clean kids loved them, as it was for my daughter 13th birthday

very friendly and moved us to a room with a spa bath for our son could not fault them

the bath was a huge spa bath with rain shower and the beds were extremely comfortable and the whole room was spotless

early check in, friendly staff, ability to leave our bags in reception on check out day

next door to a bar so you can hear the music if you are in room 102 as the window is on the street side

clean and perfect room for 2 adults and 2 children kids loved the bunk beds and room very

is great area but no place for car parking and there in the bed too much hair i think dog hair my kids not sleep on that’s

clean and perfect room for 2 adults and 2 children kids loved the bunk beds and room very

central location and very obliging friendly staff room service, towels milk, wateretc excellent.

kids friendly

used the laundry machines as well, which were very efficient

free gym facilities

the facilities were brilliant, kitchen, bathroom, comfortable beds and all you need from any accommodation the staff were very

was perfect except for the woman managing the breakfast buffet on my last morning there

beds were comfortable, pool was small but the kids enjoyed it

location, friendliness of staff, late check out.

the bar was good

charged an extra 20 for early check in which i kinda felt was just sticking the arm in.

clean, welcoming hotel, friendly staff at reception, bar and at breakfast

“if they pay for a late check out we can’t do anything”…what about offering an “early check in” for an

early check in from work

didn’t work, and asked for early check in but just told to leave things in a cupboard til

location, loved that our room was available to be let in early and reasonable price for late check out too

the bed was comfy and they donr late check out staff were friendly

most importantly for me the fitness center for a hotel gym exceeded my expectations

the new lady bar manager was a delight to talk to

were promised a late check out and then were pestered to leave the room at 11:00 am also not hot water in the

breakfast was plentiful, eat as much as you want from the wide choice of food

breakfast and bar was perfect food was excellent

the room was huge with a great bathroom well stocked kitchen & really

good size room with nice bathroom and a little secret kitchen with microwave, fridge, nespresso coffee machine

a takeaway shop and unfortunately our room was right beside what i assume was the back of their kitchen

got confirmation that we could have an early check in from bookings

didnt have bar and breakfast but as it was in centre of liverpool we could access breakfast close to hotel and

the comfort levels are good and i always feel looked after by the staff in the hotel and the bar

joanne was so lovely really made us feel safe in the brownlows bar downstairs when an unprovoked incident happened for being a small women she handle the

the only thing was how crowded the bar was when we went to check in but that can’t be helped!

front door coming and going have to walk in to the bar but not to bad

loved it staff are great clean rooms bar has great staff as well deffo 5 **

no free wifi in room

room service not in every day

50 per person) that covered wifi, 1 drink at the bar and

loved the bar areas, staff, and the busy holiday vibe in general

i enjoyed the extra package of breakfast, drinks and late check out for just 25

we requested early check in and this was done seamlessly

accommodated for an early check in and greeted by the owner who gave us loads of tips for the city, lovely guy

clean, excellent location with everything on your doorstep, wonderful staff and a great bar to relax in just below

although the bar below was busy our room was very quiet and we got a great nights sleep

is superb you are next to everything you need staff were fantastic especially paul on reception late check in not a problem budget hotel - you get what you pay for room was spotless nice clean

easy to check in with staff in the bar below who were really friendly

the staff are more than lovely and there is a great bar attached

wifi was great

thing i can think of is that we couldn't figure out which wifi to connect to, the password was left but it didn't seem to work on the ones we tried it with

sheet with some information about wifi code and shower switch would have been great

you can call it that) is that the wifi connection is a bit bad when in the bedroom

any food to be available, so it was a pleasant surprise to discover that they do breakfast as a room service

great location apart from noise off xmas market christmas songs none stop bar humbug

bar in the hotel closed very early for a city centre hotel, we would have liked somewhere to get a

they let me have an early check in and late check out, as the room was empty

is great, very good breakfast and cute bar area and restaurant if you want to eat in the hotel

breakfast very good location great

room service drinks menu. need more variety and options to edit mixers.

room service - cups not cleaned & bed not made - could have done with 2 hand towels instead of 1,

and the access to the gym and spa was brilliant

really nice people enjoyed the stay nice clean an gym an baths was brilliant

food in restaurant was lovely and plentiful not to expensive and great kids menu with drink and pudding included in price

the room was wonderful, everything i needed and more, fabulous bathroom and great room service the next morning for breakfast

design. interior. cleanliness. gym. restaurant. staff. all were excellent and to high standard

the gym needs air conditioning in there, it was roasting hot!

great bar and would absolutely stay again

tea/coffee facilities/room service if you needed it and breakfast in bed if you wanted it

rang prior to arrival to ask for early check in and were very accommodating

wifi not always available in room

got an early check in which was a bonus

clean twin rooms and good size kitchen and lounge

kitchen had enough stuff for two

location and value are great, the staff are fantastic and very friendly a nice continental breakfast

it was not complete luxury but it was immaculate with crisp white bedding fast power shower & a breakfast wow wat a bargain, lady on reception nice & chatty, guided us to a cheap parking lot

we didn't have breakfast

very good breakfast, for free, like a preasant, for everybody.

value, clean room, friendly helpful staff and a decent continental breakfast

exceptional meal in piano bar and

could be hand soap in the bathroom/toilet and a kettle in the kitchen

the bed was comfortable, temperature great, bathroom excellent with a huge jacuzzi spa bath

we were in the penthouse which has 4 double beds, but in the small kitchen area only 2 bar stools and 1 two seater sofa

in the room, you will find a helpful folder explaining how to operate air conditioning/tv/spa bath/shower, etc

wish they had a swimming pool

location and early check in

i ordered a room service steak and unfortunately, it was as tough as a boot

spotlessly clean, civilised, good wifi, great team and a top breakfast.

spotlessly clean helpful staff castaway bar

breakfast option simple and perfect

breakfast is complementary, served with the best filter coffee around, made with fresh arabica

breakfast included

friendly owner, nice people everywhere, awesome breakfast and a very relaxed atmosphere

first class breakfast

there was music in the bar but i didn't really care as i prefer people to have a good time

the new everton stadium next door is a golden opportunity for this hotel to get the bar and accommodation up to standard for this business to prosper

) was able to use the bar after the match

pity the bar or lounge area was not accessible

is to the hill dickinson stadium (everton fc’s new ground) and how lovely the staff were at the bar down

breakfast facilities

the shared kitchen has an assorted array of drinks, snacks, fruit and cereals, that can be used at any time

the kitchen well stocked, breakfast generous and location perfect

place was absolutely spotless, the kitchen was well stocked for a continental breakfast & the location was also

tghe facilities were clean and comfortoble, the breakfast exceeded our expectations and the staff was very approachable, friendly and very keen to

property was clean and bar area lovely, staff helpful and polite

enjoyed the gym and food at the restaurant

breakfast was amazing rooms amazing room service amazing bar staff amazing chefs amazing restaurant in the hotel

gym facilities were bijoux, but all that i needed

no bar staff had to keep looking for bar staff every time we went to order a drink

central location, nice and quiet. lots to do for kids

weren't aware that there was no kitchen functioning at the hotel when we booked

our room was overlooking the front, big double room with small kitchen area and shower room

things: we could hear next room & if you want an early night be prepared to hear the music from bar below

food at the bar was delicious

the receptionist took our car registration number and told us that we would not have to pay the parking fee

100 if not paid in 2 weeks)

additionally ,we received penalty notice for parking on -site 60

excellent location and staff attentive. also free parking.

breakfast, although substantial was a little cool

after booking and requesting an early check in, i received an email stating no guarantee could be offered for such a privilege

breakfast better than expected. very reasonable bar prices.

breakfast excellent

to be just a bed for the night while travelling to see rolling stones but ended up in the bar till late, had loads to eat for breakfast, really comfy bed (struggled to get out of it)

room was big enough for our short stay and had a really cool bar downstairs which was really convenient for a few drinks before heading off into the city

in our room (though,must point out at one point we did ask the young lady who was running the bar if they had coffee & she kindly offered to make us a cup but she looked abit run off her feet

the entrance is very welcoming with outdoor seating area for couples or families , the inside bar is beautiful decorated as is the stairway leading up rooms, the room i stayed in was on the 3rd

people friendly in the bar and local pubs

music in the downstairs bar on the saturday evening which could be heard in our room, with young kids a possible consideration but it caused us no bother and we would definitely return

very helpful especially jow on reception, also the bar staff

staff were nice an friendly an very helpful....greet location an good food an bar ..

also, travelling with kids is not always easy, but room on the floor for them to play was great to have

bar and restaurant excellent service

late check out

breakfast was good, my partner expected cooked breakfast with bacon and beans

one good thing i guess was that they worked to get us a bed in a room for our kids when the rooms we reserved were not available due to a stag party the night before damaging

early check in was granted with no charge, on site free parking was available, the breakfast was a

the breakfast, the room, the garden, the free parking and the staff are so nice

breakfast was good. hotel bar was good and very friendly helpful staff

bar area although didn t open till 5 and a decent location right on the bus stops for town, quiet

rooms as it was very icy walking through car park only complaint but we loved decor of lounge bar in

please improve the wifi..it is woeful..

the lady at the bar last night was great

on straight away staff friendly made for a very enjoyable shopping weekend and the drinks at the bar very reasonable too would defo stay again