was beautiful all of it especially the room the pool and the coffee i will be rebooking very very

the food in the bar and grill was exceptional, enjoyed every bit of it, please pass my compliments to the chef

wifi was bad upstairs 609

spa was amazing and quite after 8pm we will be back.

friendly, efficient, professional staff. facilities in room. great breakfast

venue was brilliant, live band playing in the bar and lovely food

of room, good access to the bar with a great selection of food and drinks

only ever one staff member in the restaurant bar taking the orders at the till and she also has to fix the drinks so it takes a long time

hairdryer iron and ironing board we had a very plesant stay the staff were great but emma in the bar and les stood out for us nothing is to much trouble emma was always cheerful as was les

such warm welcoming staff, lovely bar and restaurant

great food and entertainment for the kids too

we ordered a kids pasta with the garlic bread and the garlic bread came 10 mins before actual meal and was cold

here a few times now with wife and kids 3 and 8 and great for them with the play areas

the room, the shower, the bar and it's excellent value, staff and service, reception, cleaning team

bar and restaurant excellent service

the receptionist took our car registration number and told us that we would not have to pay the parking fee

100 if not paid in 2 weeks)

additionally ,we received penalty notice for parking on -site 60

excellent location and staff attentive. also free parking.

clean, beds incredibly comfortable, friendly staff, bar and restaurant very reasonably priced, convenient location, free car park

bar of an evening to have last drink before bed

the free ear plugs in the room were definitely needed as the noise from the bar was quite loud.

nice early check in time

location, excellent secure parking & ev charging facility, friendly & helpful staff, very clean & tidy

breakfast better than expected. very reasonable bar prices.

i think for the price breakfast could have been included.

very competitive bar prices for drinks, and a very calming, elegant, slow paced place to relax

to be just a bed for the night while travelling to see rolling stones but ended up in the bar till late, had loads to eat for breakfast, really comfy bed (struggled to get out of it)

early check in was helpful,

bar area lacked ambience i believe the gym area was small.

the bar feels expensive. would have used it more if we felt the drinks were priced better.

breakfast, room was immaculate, staff catered for our early check in/late check out request

ry good size, good amenities, wifi very good)

great breakfast, close parking, fast room service etc

wifi was a bit sketchy and the hotel is on a fairly busy street.

could never connect to the wifi, slow shower water .

room service cooked breakfast hot on arrival excellent

not good wifi signal

wifi was great

everything, decor, toilets were black which i loved mini bar was marshall amps

the 24 hour bar was a massive hit

receptionist & bar team really welcoming, friendly and more than helpful

wore lovely , bedroom had great design interior and staff at reception wore great to give us an early check in

could leave bags due to no early check in. room with a nice kettle and comfy bed.

they have a restaurant and room service, and hotel staff were prompt with helping

my booking should have included an early check in which couldn t happen due to the room not being cleaned in time so they upgraded

i had a really lovely time sitting outside the hotel bar enjoying the sunshine with a drink, looking out to the waterfront

they gave us early check in

organised late check out with no hassle ud83dudc4c

don't like self service breakfast so next time i would use room service

a very nice breakfast with plenty of choice.

location, beautiful views, comfortable and clean, super friendly staff engaging with our kids, great choice of breakfast, convenient parking

we asked for early check in and were then told we couldn't check in until 3pm

stayed with my mum and grandkids for 1 night

didn't catch the name of the young man on reception and bar but he's an absolute credit to your hotel

early check in luggage room location to town

bar is open until 04:00 am the breakfast is amazing hotel very clean and in a great location for

fantastic breakfast, a wonderful friendly staff!

breakfast was not very warm and tomatoes ran out so often

we requested an early check in and were facilitated at no extra cost

warm welcome by the reception staff , (especially as it was freezing outside) early check in- clean and comfortable room - easy access to albert dock and arena

early check in late out

breakfast was basic and fine but expensive for what it was

to our preferences clean great facilities didn't have breakfast but smelt & looked delicious late check out time pool table

breakfast is complementary, served with the best filter coffee around, made with fresh arabica

hospitalty very good late check out free

fault it all i wanted was good night's sleep got that and lovely breakfast and chat with other guest's next morning

breakfast included

they have a back garden which is nice to sit out in the mornings and have complimentary breakfast and cup of tea, at night time the lights look incredible

drinks etc

reception and bar staff

not enough toilet paper

great wifi good breakfast comfy bed fast check in and out wonderful location..!

olls) for a family. wifi wouldn't connect

than you would expect in a budget hotel, great attention to detail, down to glasses, the mini bar and the lovely

the mini bar was just basically the same price as going to the shop

no bar or cafe.

we liked having the mini bar option a very reasonably

our room was not due to be ready until 3pm, but the staff not only gave us early check in, they also upgraded us to a better room, in order to do so

ample parking too

no tv single in the room ... but wifi very good

the location made it easy to get to places in the area, and there was a good amount of free car parking, and free wifi

plenty of onsite parking

staff were incredibly helpful, we arrived extremely late and they opened the bar just for us

spa facilities area excellent. staff very helpful. parking for a larger vehicle good

no wifi access in our room.

complain was wifi in my room very poor, although in the main areas of the hotel, it was

unfortunately i thought the room service menu was a little restricted with the choice, especially for myself as i have dietary

wifi connection on our tv or on my phone, this was reported and the staff at reception tried there

great for m&s arena, docks etc clean well facilitated staff on site 24hr 7 well-stocked bar and

super clean, friendly staff, bar area good

the bar the shower the bed

, was the best host , receptionist , bar man , tour guide , noodle maker me and my friend can ask for , he will be the reason we go

bar and night security

the breakfast room in the reception area was bright and relaxed- a lovely sociable space with delicious

early check in and late check out

lots of restaurants and bar located near the hotel in walking distance

breakfast was plentiful, warm and tasty

maybe a slightly early check in time than 15.00

the gym could be bigger, never can get in there as it's to small and is always full

despite arriving 3 hours before check in they allowed an early check in

gym could have being better equipped - adding in some more handles for the cable machines would be

heat in the gym was a staggering 32degrees on arrival in the mornings

utilised the gym which was nice to have within the property

the room was wonderful, everything i needed and more, fabulous bathroom and great room service the next morning for breakfast

stunning hotel in the perfect location, excellent food and a great atmospheric bar area too.

the bar was disorganised after the concert and we gave up trying to get a drink.

gorgeous hotel and staff were so friendly. spa was stunning!

the spa was amazing

reception staff made every effort for us to have an early check in as i was attending my sons wedding at 3pm

fabulous duvet staf very helpful over late check out

bar open until 3am and had music on etc

gym is basic

the breakfast in the morning was perfect really enjoyed the stay will be coming back

good facilities with kitchen utensils

got upgraded on check-in to a two-bed, two-bathroom, with a living room and kitchen area

properly stocked with kitchen stuff, 2nd apartment not properly stocked need at least 4 place

the kitchen have full set

worked well having the extra space for the kids

bar was only open saturdays and sundays as residents we would have liked to be able to get a drink

nice, clean, and great location with a cute little bar attached which serves a delicious breakfast

and we really liked the bar / restaurant, small but cozy, with lovely cocktails and drinks and excellent coffees in the

the bar downstairs is great, nice atmosphere and staff were lovely, they couldn't do enough for us

didn't get to try the bar due to getting back to late but the vegetarian breakfast was a great start to the morning and

early check in, friendly staff, ability to leave our bags in reception on check out day

and clean, the restaurant and food was lovely, our room was spotless and the bed was comfy, the bar was great

really nice hotel,good breakfast and in a good area.

gym great wifi fab breakfast great towels and clean - fab location and price - really friendly

decor when you first walked in was so lovely, nice bar with good selection of drinks

great breakfast

was lovely, spa bath very relaxing

we had drinks at bar which was fun

hotel was very clean and beautiful room (deluxe double with spa jacuzzi)

the room itself was spacious and bright, the spa bath was lush and easy to operate

the bed was comfortable, temperature great, bathroom excellent with a huge jacuzzi spa bath

the only bad thing is the weak wifi in the rooms.

rang prior to arrival to ask for early check in and were very accommodating

couldn't get wifi in the room which i didn't know in adavance.

clean twin rooms and good size kitchen and lounge

good kitchen, excellent

allowed early check in and great location

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

welcome drink a nice surprise comfortable bed late check out no problem

we where offered a late check out free by andrew i think his name was

the proximity to the center. the swimming pool/sauna

one centre and albert dock it was so near everything with minimal noise i couldn t fault it my kids loved it they had access to the pool and so many other excursions i would definitely stay here

location was perfect for exploring liverpool with 2 kids

hotel is perfect for a stay in liverpool the location couldn t be better, the swimming pool, gym and sauna is great and not many hotels have a pool so this was a massive bonus

great location swimming pool brillant for the kids

the bar kitchen was closed at 8:30 pm.

room was fab breakfast amazing

having a decent bar as well

bar is lovely and well priced

breakfast was amazing staff very friendly and helpful great location very clean and comfortable

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with the lift

staff upgraded early check in

“if they pay for a late check out we can’t do anything”…what about offering an “early check in” for an

location, loved that our room was available to be let in early and reasonable price for late check out too

friendly staff, lounge area in the bar was very comfortable, rooms were gleaming.

lovely relaxing bar area with very comfortable seating

location and spa bath

plenty of space for the kids to play and unwind

location was perfect roof top bar lovely rooms

the rooms were clean, had a lovely layout, comfy beds and a spa bath that was perfect after a walk in the rain

space in the room was fantastic

very clean, uber comfortable, great staff, nice shower, comfy bed, speedy wifi for work

room service available (we didn't use it) all public areas clean and in working order (-)restaurant and room service is a very limited menu (-)room service phone was out of action (*) room service available with very limited choice but fair prices (-)menu limited in resturant and room service but plenty of restaurants within easy reach (-)restaurant and bar were not open and the room service qr code didn't work (+) no room service but not a problem you ask staff and they get you it (-) room service was advertised everywhere but unavailable, which didn't effect my stay as i had no (-) stayed 3 nights and we were advised there would be no room service during our stay, linen change would be (-)are signs everywhere in the hotel stating that they do room service (no time limit stated)

a wetherspoons opposite if you don't want to go far to eat at end of a day or for breakfast

free luggage storage after checkout we also had a free early check in as we arrived a bit earlier than our check in time there s 24/7

wifi was speed and signal was good in the whole room

is superb you are next to everything you need staff were fantastic especially paul on reception late check in not a problem budget hotel - you get what you pay for room was spotless nice clean

although the bar below was busy our room was very quiet and we got a great nights sleep

the staff are more than lovely and there is a great bar attached

clean, excellent location with everything on your doorstep, wonderful staff and a great bar to relax in just below

we were staying for a friends surprise birthday and asked for decorations to be displayed in the bar which was no problem for the staff and they asked if there was anything else we needed help

we arrived really early and we were allowed to go to our

a takeaway shop and unfortunately our room was right beside what i assume was the back of their kitchen

bar in the reception area with a variety of drinks staff very friendly and couldn't do enough for

in kitchen not working

amazing shower, room well decorated, bar was lovely

went to brownlows bar and found it to be a great bar for a drink or two and the lady behind the bar serving was very

friendly staff and locals in the bar below

location and staff offer me laundry for free and early check in

a little bit noisy at the beginning, but is is normal as it is an inn and my room was over the bar area, but at 11 there was no more noise left

front door coming and going have to walk in to the bar but not to bad

excellent gym for the size

nice breakfast

is clean when check in staffs are very nice anytime you meet them have public area have self laundry service have

the room has a little kitchen the building has laundry and gym!

had breakfast elsewhere .

great hotel, rooms spotless, tea & coffee, excellent location. late check out appreciated

late check out time of 12

central for the city. clean. allowed us to drop bags before check in. late check out 12:00 noon.

location was excellent. late check out big bonus too.

clean and perfect room for 2 adults and 2 children kids loved the bunk beds and room very

good wifi and location to be fair

could have done with a television especially with having kids in the room

loved the bunk bed alcoves for the kids. decor of room was lovely. all very clean.

a little noise from the bar but stops at 12pm

fab breakfast ,great cocktails in the bar .

rooms were clean and fresh laundry every day

well equipped, clean and spacious great view from room lifts to make access to rooms easier room service breakfast was delicious mini bar average prices for mini

wifi did not work even after asking reception for help.

we had room service breakfast which was delicious and very filling , looking forward to our next stay

kids running wild to 10 o’clock at night screaming up and down the corridor out side are room

we paid for late checkout at 1pm and room service came knocking at our door at 10.30

paying for wifi

there wasn t any room service

they dont got a indoor swimming pool and spa facilities

the staff were super friendly and let us have an early check in as we were going to a festival and they were also fine with us checking out a little

pub, great bar staff (julie is an absolute gem)

staff were fantastic , bar underneath was great . great food. too room huge spotless

hotel & bar spotlessly clean room with a huge comfortable bed and quirky decor

great location, lovely staff and really accommodating, great bar next door serving good food.

position is amazing. lovely in side n bar on till late

we had a drink in the bar and we're served by liam, he is an exceptional bar man

i also didn t manage to connect to the wifi in my bedroom during my stay

though that did cost 40)

the room service was so yum too

great bar downstairs

good location for shopping and bars if you are a beatles fan alot of live music

spa bath in the bedroom was great but water went everywhere when had it on & was worried about the

- the cocktail bar was advertised but wasn’t open while we were staying at the hotel

great location lovely staff nice bar bar staff were brilliant with the kids (bobby)

the beds were comfy and the bar attached was great

bar was good with discount if you were a guest

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key card that they

good bar prices

good location, excellent wifi, fridndly staff, nice bar and clean

late check out was poor only got till 1 and was charged 15 pound, was waiting all day to get my

didnt like fact we had pay £15 on top of cost for early check in even though room was ready , an leave ur bag it was £2

they answered any questions i had as it was my first time staying there and when i asked for a late check out day of, it was sorted instantly

was clean staff was very welcoming and gave me late check out because it was my

gave us late check out/early check in for free as it was a birthday group

wifi was pretty good but i suppose could have been slightly better but it certainly wasn't enough

we got an upgrade and late check out which was much appreciated

rowdy kids , screaming and going rampant in the next room to me.

room service and 24 hour reception

great variety at breakfast and we were greeted with a smile each morning :) we had been working late and asked for late check out and we were allowed stay until 12 no problem

hotel bar and lounge was great, an open fire, pool table and selection of games made it very welcoming

great bar with pool table & darts

live band in bar were excellent, staff exceptional and hard working

live jazz music in the bar on the friday night

know) but it didn’t bother us too much as we had the games room to ourselves and it had music, pool table, darts and chess, table tennis, also a lovely little reading area, towards the end of

late check out was a bonus

while using the meeting room with our team, the teams call repeatedly cut off on the event wifi, with a speed of less than 1mb down

just the fact it took awhile to get room service

pizza in the bar was lovely and good value

wifi available, close to centre. parking at night was a bit hard to find - 14 gbp for 24 hours

access to a bar and gym

lovely hotel brilliant bar lounge good breakfast very near centre would recommend hotel

the 24hr gym was a

interesting building, felt grown up, no kids. received good discount in qpark carpark.

ceptionist applogised and said it was cleaning product they use to clean laundry

the second day breakfast

good wifi excellent reception and housekeeping

stylish hotel. friendly staff. excellent breakfast

the bed was especially comfortable and the free wifi and reduced parking was a bonus

great location. fabulous staff ; wonderful bar !

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

not being able to have my room early

friendly welcome by dave , room service food was excellent and breakfast was also very good

gym facilities very compact but had everything necessary

the bar was lively and again staff very friendly and helpful

were asked at breakfast if we had booked a time slot

is great, very good breakfast and cute bar area and restaurant if you want to eat in the hotel

could have been more gluten free options on the kids dinner menu and main (adult) dinner menu

even got a very early check in

the gym was well-equipped with high quality equipment, spacious and with wipes to clean down equipment

the gym was cool - looked like an underground night club

the only benefit being the late check out

huge tv in room kept the kids happy when needed

it was a bit of a shame that i was unable to get an early check in but that is just a minor thing really

room with nice breakfast, a well equipped gym, friendly and helpful staff and perfect location for us

location and gym facilities. the bar and football on the tv

room needed refurbishment. staff needed more time to turn over-room with roman pool.

kids had plenty of room to play and absolutely loved the theme of the jungle room

site parking felt very secure and lots of spaces even when arriving in the evening

told it wasn't open but when l booked the room last summer l was told it had a rooftop garden and pool with amazing views

room was great for 5 of us and kids loved the jacuzzi bath as well

having to pay for the spa facilities

of room plus dining room nice helpful girl in dining room and cleaner who put wifi on for me the meeter and greeter was most welcoming and also said by by he was very cheerful

fact that to use the indoor pool we had to pay 15 each as it was part of the spa, if we were using the spa facilities i would

great area, nice clean little gym

the pool and rooms were first

fab staff, great breakfast

was told go to the room and order room service

the spa bath and the shower were amazing

there were so many beds which had we know we probably would have taken the kids with us on our 25th anniversary

hotel very nice friendly staff, fab breakfast in the morning, comfy beds perfect location would deffinetly stop again

bit tight around the area off the breakfast but otherwise everything great thanks

the breakfast and staff were good.

liked the unusual reception arrangement with no fixed desk, the bar and restaurant the staff were all very friendly, attentive and helpful and we would definatly

breakfast was amazing

etstion dhops and for us ideal to walk to liverpool cruise terminal,clean and tidy with a good breakfast and staff who are friendly snd

actually think of anything, maybe just that, it's 24hr room service but they do a very limited choice after 11

wifi is good

do like a hotel with a swimming pool, but you don't have one, it would be great if you did build one, but nevermind other then that

wish they had a swimming pool

1 barman on in castaways on a very busy night

we didn't have breakfast

location and value are great, the staff are fantastic and very friendly a nice continental breakfast

the hotel provides an complimentary continental style breakfast included within the price, which is a added bonus

it was not complete luxury but it was immaculate with crisp white bedding fast power shower & a breakfast wow wat a bargain, lady on reception nice & chatty, guided us to a cheap parking lot

right by the train station and the liverpool empire great value for money, lovely continental breakfast and the most amazing friendly staff , will defo be using this hotel again … massive

bed was fabulous and room service was great river view was romantic

the room was beautiful and the breakfast was amazing ! plenty for two people.

gym facility was great, especially for a hotel gym

staff were so lovely and kind also the gym is great to use and the bar and food is so beautiful and food tastes great

5 for around 8 chips on room service!

no towel heating rack.no welcome pack with wifi details.only two large towels.

id at hotel) with comfortable buffet restaurant and beautifully decorated bar and lounge area

excellent staff, room clean and spacious, great facilities - particularly loved the gym

gym was pretty good - and was 24 hr great to check in online - easier

the hotel bar is also really nice, and the drinks are reasonably priced

loved the location late check out

great gym

only being able to stop at floor for room caused issues when our kids were on another floor

great location. comfy bed. amazing breakfast. complimentary mini bar. late check out.

team has put in every aspect of the facilities: it would be great to have a pull up bar in the gym

great hotel great breakfast

no food served after 9.30! only room service

rooms and very helpful and friendly staff at reception, in dining room and the room service

as spacious abndwe requested an early check in which was ready when we arrived

customer service and late check out were all fabulous.

tghe facilities were clean and comfortoble, the breakfast exceeded our expectations and the staff was very approachable, friendly and very keen to

the kitchen well stocked, breakfast generous and location perfect

great location and perfect breakfast we had everything we need and all the facilities were perfect

the kitchen well stocked, breakfast generous and location perfect

breakfast was delicious too

being able to use the pool

spa facilities are away from the property, need to carry the towels

the room service took over an hour to come which was not

wifi parking swimming & swimming towels/locker all included

phone

we requested early check in and this was done seamlessly

accommodated for an early check in and greeted by the owner who gave us loads of tips for the city, lovely guy

staff, lovely decor in the bar & reception area, and a lovely little terrace to sit out if you wanted to enjoy the sunshine

rooms as it was very icy walking through car park only complaint but we loved decor of lounge bar in

would have been nice to have good local bottled ales at the bar

the wifi was slow and intermittent where our room was

hotel was good value for money, clean, friendly staff, large car park, good free wifi and restaurant

early check in was granted with no charge, on site free parking was available, the breakfast was a

not good choice for kids

bar and dining area very clean and comfortable

one good thing i guess was that they worked to get us a bed in a room for our kids when the rooms we reserved were not available due to a stag party the night before damaging

the breakfast, the room, the garden, the free parking and the staff are so nice