the room had everything in fridge, wifi, lovely bathroom

free parking and very close to a number of pubs and eating establishments

parking great for centre of town location, great

a great host, off street parking and an amazing bakers over the road that do pork & stuffing rolls on a saturday morning

to find with parking

health club and gym, resraurant

are great, bar and food was good, spa and gym was good, been here loads of times and will continue to do so

comfortable bar area and friendly staff.

recommend the room service, the steak was delicious and very reasonably priced

spa was fantastic, i had 2 treatments which were very good, and the gym was modern with plenty of choice

early check in

perfect location nicely refurbished v clean great food great bar atmosphere 11 out 10

allowed early check in as going onto a function

light airy bar and restaurant overlooking the dee marshes with fantastic views of the bird life at breakfast

rooms , where comfortable ,breakfast was lovely.staff were friendly

ha d a comfortable stay and the facilities are amazing with 24 hour access to reception staff the gym and spa are amazing as well all in all an awesome

would be a hook on the back of the bathroom doors and a few more changing cubicles in the pool changing

although, the wifi didn t reach the rooms or most of our corridor

the spa and restaurant weren't open due to covid, but the room service food was excellent

the outdoor hydrotherapy pool was amazing

was an excellent bar area with live entertainment which was a real bonus for our evening

the twin beds had awful mattresses which were like kids beds. will not stay again

bedroom over the kitchen was way too hot in the morning, very uncomfortable.

lovely reception and kitchen staff

there was a large car parking area with ev charging points, however they hadn’t been advertised

there was a small gym, which was clean and provided with free clean towels and water which i appreciated

shame the evening menu could have been better for younger kids

value for money kids enjoyed being next to us on their own bed as a family room was big enough for them to play

great breakfast as well

good location, clean rooms, nice breakfast

the prices at the bar and in the restaurant were very reasonable

the staff we’re extremely friendly and welcoming the bar and the room we’re very clean

breakfast but the rooms the food were great staff on morning were great very helpful young man on bar in afternoon really

good: friendly staff ( although the young man behind the bar ignored me when i arrived )

just great value dated but i love dated and absolutely functional bar and gardens superbly kept

great room .easy early check in ..great value for money .breakfast lovely .

early check in ,staff lovely

parking gorgeous breakfast (the chef was lovely) friendly staff lovely room and very clean gorgeous (+) parking on-site was easy to access (+) plenty of parking, good breakfast and a great bar (-)limited parking but not a problem (+) parking was easy and felt safe (+)convenient location to the town and great hosts, parking out the front was a bonus. (+)good location , loads of parking , friendly staff , good accommodation , excellent breakfast , (+) also parking see you soon hq (+)easy walk from both bus and railway station excellent breakfast a friendly bar, great atmosphere parking if (+) room was clean, parking was great and the breakfast was nice

the rooms were extremely clean and the bar of a night was so much nicer than a normal b&b.

kids enjoyed it and the onsite pool

the bar staff were, thankfully, superb

loads of free parking

fantastic stay. great breakfast and facilities

the hot tub was clean, and the kids loved it

, we enjoyed the pool very much can t wait to return again

amazing location and setting overlooking the beach with free parking

the food in the bar , and the swimming pool and the sea views and the breakfast and room

for a golf tournament

we had a bay window with seating ironing board hairdryer tea/coffee & toiletries in bathroom free parking

particularly like the gym, spa and treatment facilities

the bar and restaurant area is outstanding, modern, chic, huge tvs and importantly a great atmosphere

excellent spa facilities and all included in the price

noisy bar area

great value for money

there s plenty of parking too

the spa facilities

the food was very good and the service they offer is great

issues, wether it be cleanliness, overpriced for what you get and this time couldn t check in, late check out room hadn t been cleaned

excellent bed, nice sized room, grounds were beautiful with ample parking

took the kids to chester zoo which was only a 10 minute drive

got early check in and late check out for free, which is great

had a meal in the restaurant and a few drinks in the bar whilst the footy was on

nice warm homely bar area and restaurant and also a pool table to play on

got early check in and late check out for free, which is great

room was well decorated, comfortable and with a huge wall mounted tv. enjoyed the spa bath.

jacuzzi bath, free pool table, wonderful garden where pets can run

time of year) shower area and towels, lovely reception impressions both the ladies were lovely, pool table to use, lovely garden area, not too far from

games room with pool and darts, liked the decor, comfy beds and jacuzzi bath in rooms

great bar with pool table & darts

hairdryer iron and ironing board we had a very plesant stay the staff were great but emma in the bar and les stood out for us nothing is to much trouble emma was always cheerful as was les

room, good public bar and friendly staff

only ever one staff member in the restaurant bar taking the orders at the till and she also has to fix the drinks so it takes a long time

venue was brilliant, live band playing in the bar and lovely food

grade 2 building, staff were great, two sides to the pub, so pub meal in the bar side or waitress service in the other, food was very nice, came pipping hot, very reasonably

late check out

very helpful especially jow on reception, also the bar staff

easy location easy to get to parking onsite. staff very friendly from check-in to bar staff.

worked the bar

: o) check in & check out times, the fact that there was a playground for kids :

the location made it easy to get to places in the area, and there was a good amount of free car parking, and free wifi

parking especially when afternoon parties are running

location , the decor and the complete refurb of the restrauant and new bar , i stayed here bout a year ago , what a difference , this time i stayed in one of the lodges

my meal choice was simple after a ling drive and a meeting and with golf the next day

peaceful hotel, high levels of cleanliness throughout, staff very friendly, lovely bar and food at restaurant

swimming pool with steam room sauna and 3 jacuzzi's amazing

the grill and bar were open, welcoming and the food was delicious, the chef went all out to accommodate special

food in restaurant was lovely and plentiful not to expensive and great kids menu with drink and pudding included in price

wifi was bad upstairs 609

staying with my daughter currently and she lives pool lane but it's nice to have a night there once every couple of weeks

swimming pool needs update

staff, service and roast beef , pepper sauce, cauliflower cheese, great swimming pool.

the gym facilities and spa are very outdated, not at all as you would expect spa hotel facilities to

hotel room, breakfast and pool were brilliant. and the staff were all friendly.

the outside and the bar area were in keeping with its historical past. very quirky.

gym a bit small

my kids dint enjoy much as i expected

breakfast was excellent, the whole stay was excellent

my kids dint enjoy much as i expected

it took along time for room service to respond and the restaurant was closed.

bar is open until 04:00 am the breakfast is amazing hotel very clean and in a great location for

there is no restaurant onsite for dinner but the bar serves snacks and there are many good restaurants nearby

was very clean, tidy, lovely showering lotion, the view was brilliant, breakfast really nice and friendly staff i would stay

lovely room with a great view, nice bar area. really good breakfast

for some fresh air - this is a lovely old converted dock building and has so much atmosphere - breakfast was fabulous, big choice and lovely breakfast room - the staff all around the hotel were

at the allocated time for children and it was a good size with pool noodles available for the kids

location and parking

spa easy check in. comfy bed

nice hotel facilities great for the kids as there is a pool

setting, location were good. room service food was hot and well prepared. free parking.

bar of an evening to have last drink before bed

location was fab, not too far from albert dock, a casino, food outlets

close to casino

based for city centre 10 mins walk without parking charges meals available on request plus a bar for the non days

the free ear plugs in the room were definitely needed as the noise from the bar was quite loud.

much so that he didn't want to leave the room, so we cancelled our restaurant booking and ordered room service, which was delicious

the room was fantastic, facilities great, bar staff great

it was very clean and the room was massive and the bed was so comfy. room service was excellent,

i asked for a late check out and was delighted that i was able to get this free of charge

only thing was a bit unsure was a 4 extra charge for room service if ordered.

gar, milk etc)

poor wifi

good wifi connection in room

menu very limited no room service no pool

regards room was big, bathroom also perfect bed and it has small gym what is nice

perfect location,& love the fact there is seating outside & inside. also a bar on site.

no early check in. no option to pay cash in restaurant/bar

we arrived early and the lady on reception allowed us early check in which was brilliant as i had my daughter

breakfast was basic and fine but expensive for what it was

breakfast was good ud83dudc4d excellent choice..location perfect..

cool aesthetic, good location, staff were helpful, nice bar and restaurant underneath, very clean and modern

receptionist & bar team really welcoming, friendly and more than helpful

the 24 hour bar was a massive hit

the staff were very helpful and lovely, the breakfast was delicious, the bar was open to the residents till very late

restaurant and bar staff also excellent, friendly and so helpful

not enough toilet paper

ke more milk/sugar or a little fridge for it) as you can't order hot drinks through room service either sadly and i don't drink

the gym was small

gym didn t open until 7am which was too late.

lack of room service during daytime hours, and not always completed by our early evening return

room service breakfast was stone cold this was the only disappointment of our staff everything else

staff were really helpful and the breakfast was really good too

the room service took some time but this had no negative impact on our stay

the room service & breakfast was excellent & they allowed us a late check out without a great deal of

room service charges 5 per tray so i decided not to order any

the spa bath was a real treat after a long walk around the windy liverpool docks.

stay the spa bath amazing ud83dudc4f also huge big enough for 2 people the place amazing room huge fantastic

the room was spacious, clean and the spa bath was the cherry on top

location was perfect roof top bar lovely rooms

the rooftop bar gives great views of the city both by day and night

room service available (we didn't use it) all public areas clean and in working order (-)restaurant and room service is a very limited menu (-)room service phone was out of action (*) room service available with very limited choice but fair prices (-)menu limited in resturant and room service but plenty of restaurants within easy reach (-)restaurant and bar were not open and the room service qr code didn't work (+) no room service but not a problem you ask staff and they get you it (-) room service was advertised everywhere but unavailable, which didn't effect my stay as i had no (-) stayed 3 nights and we were advised there would be no room service during our stay, linen change would be (-)are signs everywhere in the hotel stating that they do room service (no time limit stated)

great hotel, staff really helpful, very central, wetherspoons accross the road for breakfast.

very clean, uber comfortable, great staff, nice shower, comfy bed, speedy wifi for work

no cooked breakfast, but lors of bars and pubs around.

high speed free wifi, large room with city prime view, comfy beds, good desk area for eating and working on my

fast wifi

one thing, the gym wasn't open

the room service menu was extensive and had lots of options

staff were so lovely and kind also the gym is great to use and the bar and food is so beautiful and food tastes great

had three kids who just had toast and they wanted £68 shocking and the attitude from the ladie she says one

great wifi according to the kids and we were nicely located for the albert dock and the city centre

issues with the train being cancelled the hotel staff let us have late check out very last minute as we were stuck in liverpool for 6 hours

while using the meeting room with our team, the teams call repeatedly cut off on the event wifi, with a speed of less than 1mb down

we requested a late check out and this wasn't an issue at all

clean, good wifi and quiet

location was excellent. late check out big bonus too.

great hotel, rooms spotless, tea & coffee, excellent location. late check out appreciated

central for the city. clean. allowed us to drop bags before check in. late check out 12:00 noon.

late check out time of 12

had dinner in the bar below (the best steak and guinness pie i have ever had wow

staff were fantastic , bar underneath was great . great food. too room huge spotless

pub, great bar staff (julie is an absolute gem)

in the heart of the city close to all the attractions liverpool 1 and matthew street lots of bars and restaurants around but enjoyed the bar attached to the hotel lively and live

late check out at 11 was brilliant and they do breakfast in the pub

and bars nearby,breakfast was very good value and a choice between continental or english,and room service was free so nice to have it in comfort in the

nice bar and location was great

beautiful bar area with some amazing drink and a great atmosphere

large room with a great view, right in the heart of the city. wifi worked great

the room had it's own wifi so you never once felt like it was struggling, the staff especially rachel was really lovely

we had a big room and we're given an early check in. very friendly staff

children s kids menu would be a positive for family s

were put in between a big family so slamming doors and kids playing outside and against out door until around

food and drinks available in room service,fair.

hotel has free parking, good breakfast, nice location

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

wifi was poor enough,

the breakfast is great

wifi in room wasn t great

breakfast was continental

were asked at breakfast if we had booked a time slot

was clean staff was very welcoming and gave me late check out because it was my

great location and clean room. staff very helpful and allowed early check in

friendly staff and we where given an early check in as room was ready

charges for bag drop with in an hour and extra charges early check in, no coffee and tea facilities quite confusing finding the room had to go to 1st

for the christmas markets room was spacious and lovely staff were lovely even gave us late check out for free

it is just that while we had kids our view was a gentleman's club and this was a little noisy at time

nice beds and fully equipped kitchen

location; fit out and kitchen facilities

for apartnent but then had to walk few streets for the actual reception with cases and two kids it was a bit of a

parking was a problem with two kids in tow

, was the best host , receptionist , bar man , tour guide , noodle maker me and my friend can ask for , he will be the reason we go

the staff at the bar were very welcoming and friendly and the room was lovely and clean

great for m&s arena, docks etc clean well facilitated staff on site 24hr 7 well-stocked bar and

super clean, friendly staff, bar area good

the bar the shower the bed

was able to check in 40 minutes early and late check out was a bonus

sky bar and late check out

a stain) instead they used the old

critically, full room service was available until late, which is always a comfort when travelling for work

only being able to stop at floor for room caused issues when our kids were on another floor

i like the pool and gym bit very well and the room are gorgeous too

room service tea coffee kettle in room

central location which also offers a pool and gym.

early check in was great after my overnight travel with late check out to facilitate my flight home

the staff were so lovely, the breakfast was amazing. just loved the whole vibe of the hotel.

also the room wasn’t ready so they gave us a late check out

the bar downstairs is great, nice atmosphere and staff were lovely, they couldn't do enough for us

nice, clean, and great location with a cute little bar attached which serves a delicious breakfast

and we really liked the bar / restaurant, small but cozy, with lovely cocktails and drinks and excellent coffees in the

late check out option was ideal

great location friendly staff and a great atmosphere in the bar at night we will be back

we called early and had an early check in too

we were given a room upgrade and an early check in for us and our friends which was a lovely gesture and much appreciated

wifi didn't work, reception staff were not overly welcoming

to get changed in toilet as no rooms ready for an early check in even though big horse racing weekend in the city

us a room with amazing view of albert dock and a free late check out to 6pm as our flight was later that

bother to complain otherwise if the manager gets to hear it we will be charged extra for one hour early check in

early check in.

late check out

room service worked well for us

they were even able to allow us an early check in which we didn't expect but the room was already cleaned so that was incredibly

room was clean and comfortable, breakfast was well cooked and plentiful

left waiting to order drinks at the bar as only one staff member serving and then he had to abandon this to go and check in guests

breakfast good. bed rooms good clean ihg membership allowed us early check in and late check out

the breakfast was so delicious and well presented

the 24hr gym was a

the wifi was a little ropey

good free wifi

late check out of 2pm is fab and with no quibble on arrival

late check out time 12pm, close to car park of which is a discounted price for staying with the

beautiful and well equipped rooms. lovely bar and restaurant. friendly staff.

efficient staff, great room

throughout the stay the staff were attentive advised about a late check out

modern ,immaculate bedroom,bathroom,and views

hotel as it was a short one night stay but next time i ll try the bar

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with the lift

very well run hotel with a proper reception staffed by two helpful staff and with a nice looking bar and

smart tv in the room. mini fridge. breakfast in the room.

the hotel in general was a nice place to be and the breakfast was good too

i don’t find the bar that engaging!

breakfast was excellent

staff who upgraded our room for our anniversary and also gave us complimentary late check out hotel room was massive and the big bed was the comfiest i've ever slept in, great

we where offered a late check out free by andrew i think his name was

welcome drink a nice surprise comfortable bed late check out no problem

allowed early check in and great location

great bar downstairs

spacious rooms, great location to matthew street, spa bath, great staff at hotel… and bar area

great location lovely staff nice bar bar staff were brilliant with the kids (bobby)

spa bath in the bedroom was great but water went everywhere when had it on & was worried about the

perfect location. big room. spa bath was great.

service staff friendly hotel was lovley and clean there was a mini bar in the room and prices are not bad at all will be booking to stay here

mini bar facilities if needed

called me a liar for saying i booked early check in especially when i even showed them proof

than you would expect in a budget hotel, great attention to detail, down to glasses, the mini bar and the lovely

booked the room for my nieces as a gift and paid for early check in for 1pm

bar is lovely and well priced

hotel is only a 5 minute walk from lime st station - the staff were really friendly - breakfast was good

lovely and clean good location and very good breakfast . staff all friendly will stay here again

they warn people that it is in centre city and that there is a bar on the 1st floor so be prepared for a bit of noise

nice bar downstairs with great bartenders

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key card that they

if your too early to check and go do stuff also when check out can leave there till ready leave bar food vending machine when foods/drinks unavailable what's not to

good bar prices

the beds were comfy and the bar attached was great

good location, excellent wifi, fridndly staff, nice bar and clean

available at time of stay to take breakfast in but was advised on arrival of this and offer of room service for both hot and cold breakfast given

need to do breakfast room service

you can call it that) is that the wifi connection is a bit bad when in the bedroom

the wifi is unstable.

sheet with some information about wifi code and shower switch would have been great

continental breakfast was included and was lovely

the breakfast and staff were good.

were lovely on arrival and avoided the £10 early check in

bit tight around the area off the breakfast but otherwise everything great thanks

the beatles theme tesco express right next door close to bus and train station kettle laundry close

no bin by the continental breakfast area, so breakfast rubbish was left on the counter

was perfect breakfast staff location rooms were a bit dated but i do believe they were refurbishing

no tray charge for room service which was nice, as we were too exhausted to eat in the bar/restaurant

fantastic breakfast

information in the room about room service, how to contact reception

wifi is absolutely poor.

the spa made the whole thing amazing

spa is expensive

spa was my highlight the woman were on hand to help and the facilities blew my mind room cosy gym

i used the small gym but it was clean and well maintained

early check in, friendly staff, ability to leave our bags in reception on check out day

breakfast was probably a little overpriced but kids ate free.

excellent location in the city centre. good value for money with a well equipped kitchen.

the room has a little kitchen the building has laundry and gym!

great having laundry facilities

of nightlife around hotel, great if that’s what your after but less so when walking back with kids

i travelled with two teenage kids, who thought it was cool, but if they were younger this is not the place for you

location great bar next door couldn t fault the place and affordable would definitely

lanigans bar below the hotel which is the best bar in liverpool

there were colour led lights in the room that you could change so could be fun for someone with kids

was quite loud but we were waened as soon as we booked it as we traveled with 2 children, but kids slept thru the music amd shortly after 12 it was all over, would defo stay here again id leave

we loved the spa bath and space in room

the room & spa bath was great!

staff where really nice and gave us a free upgrade to a superior room for a hotter bath for the kids

get early check in, after contacting through email, and phoning 3 times to ensure we had early check in

the staff were so pleasant and even gave the kids colouring packs whilst we were waiting to check in to our

kids had plenty of room to play and absolutely loved the theme of the jungle room

the bar area was very christmassy

no late bar and drinks via room service were cans,

the hot water wasn't hot but nothing major that kids loved it regardless

early check in as was going to a show at 7pm and had a meeting at 12in liverpool check in is 3pm

lovely relaxing bar area with very comfortable seating

early check in from work

called for an early check in and were told it would be ok from approx 12

all positive. the bar was a little small.

didn’t work, and asked for early check in but just told to leave things in a cupboard til

excellent location. lovely little bar staff very friendly and helpful.

booked the kitchenette suite, which was amazing

secure location, friendly helpful staff, allowed early check in when room was ready

a takeaway shop and unfortunately our room was right beside what i assume was the back of their kitchen

sorry i can't think of name was so friendly and couldn't accommodate us any better she gave us an early check in without been asked which was fantastic as we had been travelling all night , highly

went to brownlows bar and found it to be a great bar for a drink or two and the lady behind the bar serving was very

the only thing was how crowded the bar was when we went to check in but that can’t be helped!

would definitely use again great value for money in the bar too

front door coming and going have to walk in to the bar but not to bad

kirsty during the day in bar was very friendly and helpful

the staff are more than lovely and there is a great bar attached

clean, excellent location with everything on your doorstep, wonderful staff and a great bar to relax in just below

we were staying for a friends surprise birthday and asked for decorations to be displayed in the bar which was no problem for the staff and they asked if there was anything else we needed help

bar attached, so homely, loved it

room was spotless the staff were lovely and helpful definitely stay here again,the barman in the pub downstairs is lovely and the locals in the bar were lovely as well had a good