wifi worked no problem

very few gym equipment

free parking, friendly, helpful staff and yummy breakfast

om service and breakfast) was excellent

black pudding at breakfast but that's very nit-picky as there was heaps of choice.

i had room service which was fabulous

theres a bar and gym too

the bar and restaurant area is outstanding, modern, chic, huge tvs and importantly a great atmosphere

particularly like the gym, spa and treatment facilities

my kids are enjoy swimming and everything is convenient there we will visiting again

there is plenty of parking, and now ev charger is available it suits us well

booked the windsor apartment to allow us more space and individual bedrooms and kitchen facilities

staff, ev charging point, dog friendly, good area for walking the dog, ideal base for exploring north

so all in all a very good hotel, bar and food , shame about the breakfast

location. good ev chargers.

loads of parking, fast wifi and large telly

spa facilities are great and ideal for a girl s weekend

spa was fantastic, i had 2 treatments which were very good, and the gym was modern with plenty of choice

are great, bar and food was good, spa and gym was good, been here loads of times and will continue to do so

were really lovely and very accommodating even helped us with an early check in as we d attended for an event

waiting for drink and food at the restaurant in the evening and for breakfast in the morning

crazy golf was really enjoyable

nice early check in of 3pm and late check out of

room upgrade with breakfast for two and access to the spa facilities and the ability to have an early check in and a late check out

enjoyed my stay and so did our 4 yo son he loved it ,young bar lady

got early check in and late check out for free, which is great

took the kids to chester zoo which was only a 10 minute drive

had a meal in the restaurant and a few drinks in the bar whilst the footy was on

friendly staff, nice bar and restaurant. highly recommended.

there is also a brilliant bar with a great selection of spirits, largers & soft drinks

everything, especially the pool area and gym

spa and sports facilities, good parking, big room all great

at the allocated time for children and it was a good size with pool noodles available for the kids

the following day we ordered room service at 12:30pm but we did not get our food till 2pm

great spa

it was still in a quiet location, good shower and bath, everywhere was very clean and also free parking

wifi was fast

well equipped gym

of free parking bar and restaurant on site pool and gym facility is fair size room was a good size with

kids chicken nuggets were especially good, very good portion size

the breakfast was excellent and they accommodated me with gluten free bread in the morning

breakfast was excellent and the evening meal was good

early check in

allowed early check in as going onto a function

perfect location nicely refurbished v clean great food great bar atmosphere 11 out 10

good parking, breakfast, dinner, bar, air con,

lovely room, good food and bonus of a swimming pool and gym

bar & restaurant staff absolutely lovely

the cleanliness location parking fitness centre

customer service was poor, dirty laundry outside my door and glasses and bottles at 5pm in evening, damp smell from cupboard next to

good location and parking available. friendly staff and breakfast excellent

friendly staff room was spacious and clean breakfast was really good and plenty to choose from bar open until late and reasonable price good location to walk into

bar was open till 2am ( not that we stayed up that late)

we chose a breakfast slot that wasn't too busy

is fantastic for everything, staff also very friendly and very good at there rolls, breakfast great

a lamp would have been nice in the kitchen/living room as i had to bring one from the bedroom

generous size rooms and fully furnished with everything you could need especially in the kitchen

everything was fantastic! good sized rooms, big kitchen and comfortable sitting room!

fully equipped kitchen, spacious and modern

access was great and a much bigger window for kids than other hotels we have stayed at

a bit unnerved by people using their phones in the pool area, especially when travelling with kids, i’d be concerned of unsolicited photos being taken

wifi rubbish, cashless hotel, quite expensive in bar.

wifi was useless

breakfast very good, spa fab, location perfect. all the staff friendly and professional.

gym needs update

great breakfast

the spa was beautiful

breakfast in bed room service

rooms are superb staff are so so friendly spa facilities are quality

wifi in morning was a bit slow but otherwise all good

the wifi could have been better.

room service was excellent burger was awesome

no room service

so much a dislike but the room service was very limited

at the bar they have a selection of ales brewed on-site and guests get a discount on meals ordered at the

restaurant and bar had plenty to choose from

fabulous bedroom location to town lovely bar great breakfast

the only fault was the drinks in the bar were very expensive.

room great bar good didn't have any food there but was told it was excellent by other guests

one staff on when we came to check in, they were serving in the bar as well, very busy as open mic had started same time as checking

very central in chester. the bar has a great band on a saturday night.

bar service was first class all through our stay and great prices too

i asked if there was a laundry nearby where we could wash our dirty laundry

staff were friendly and helpful had early check in which was a bonus

also didn t see a menus for room service and when staying in a suite you want to enjoy your room but there was no menus or we

exceeded our expectations the view was amazing also the staff on the desk at check in and in the bar where lovely polite and helpful

i looked for the wifi code in the room but ended up calling reception

fab apartment huge! great facilities and perfect for kids. bonus having netflix

my kids said it was the best place they've stayed

but when paying for a late check out, its usually for extra sleep time

staff impeccable, from checkin/out to the bar staff

location, apartment fab, staff lovely and secret garden bar and restaurant wonderful

late check out option is great especial for us as we had been on a works wine tasting event and

was there for my birthday, complimentary drinks and a late check out

room service was charged per person although it was one delivery

comfy welcoming bar area

jack from behind the bar you are an asset to this place, actually all the staff could bo3t have been friendlier

breakfast was excellent as was evening meal

we were able to choose from a menu for breakfast and they allowed us to keep our car in the parking lot while we went into liverpool

room service ended up being a game of guess what s on the menu played with the kitchen staff

clean tidy staff friendly, great location and fab bar area

and coffee making facilities , mini fridge and a safe in the room, all very comfortable, lovely bar area, excellent location

did not eat or drink in the bar, but the room was clean and there was even a gym on our floor which we didn't realise

wifi and mobile signal within the hotel - had to step outside to make calls, and could not stay

we got upgraded to the spa which was beautiful

only criticism is having a table and a mirror to do hair i had to pull the kitchen table to the plugs for

lovely room with additional kitchenette and steam spa

unique rooms plus they have a mini kitchen so you can eat in if you want.

spa room wonderful location convenient parking very clean lovely housekeeping staff wonderful

breakfast was not good as they told us they had no milk and had run out of black puddings breakfast

the hotel offers a good breakfast

slightly dissapointing bar service. had to wait ages for a drinks to be served.

location is perfect and wifi was working. room was clean and tidy.

breakfast was superb, plenty of choice

free parking and very close to a number of pubs and eating establishments

to find with parking

parking great for centre of town location, great

wifi didn't work on any of the user names but good 4g signal.

parking a little tight.

wouldn't say i didn't like it but i think maybe a little more options for kids at breakfast like pancakes or

the spa and gym is very well equipped and the pool steam room sauna and jacuzzi were excellent

spa facilities and swimming pool the staff are very accommodating and

the beds were really comfy and the kids enjoyed ordering room service

guy who was on duty 1st august was fabulous greeting you like you were friends having chats with kids had a great sense of humour soo

early check in as room was ready. central location, ten minutes from station. intersting decor.

location, character room above a thriving lively bar that doesn't disturb the room

the staff at the bar were so nice, friendly and welcoming

highly recommend anyone that stays also visits the bar where you will receive a warm welcome, reasonably priced drinks and events on occasion

the bar staff on duty were lovely and very helpful perfect

breakfast had a good choice and we liked the fact we chose a time slot which presumably enables the

but the pork pie off the room service menu - the pastry was undercooked - not a traditional pork pie you would expect

we used that on the first night and the waitress was really friendly, the bar and restaurant was really clean

was also given a card to celebrate a 30th birthday with a free drink voucher from the bar downstairs

lovely hotel, the room service was amazing. by far the best i have had.

location, room and bar/restaurant excellent. the breakfast was of made of good quality produce.

arrival i was disappointed to be looking out to a car park

great for city walls, grovesnor park and boat trips on the dee

the bar and restaurant were a lovely place to relax and have a bite to eat

wonderful locations, staff and amazing rooms and breakfast!

our room service breakfast order was not collected overnight, and once we realised this we had a mad

excellent breakfast and free for kids

only negative comment would be that there is not a lot of different apparatus in the gym

also the buffet in the evening was over priced for kids at 20 euros - if you have picky eaters this a complete waste of money, basically we paid 20

we also qualified for a free drink from the bar as we didn't need our room service an one day

could hear music from the gym room was hot

spacious lots of bits for kids games and books for adults to read and chill pool and table football quite space for adults to

it advertises that it has a gym (which is why i booked here) but they fail to say it's an external gym and you have to pay

there is a selection of games, including pool table which was good to keep entertained ( and a large bar and lunge area to chill in in the

very clean friendly staff pool table and other games were a nice touch breakfast lovely

breakfast excellent, room was big and very clean, spa bath was good. dinner was lovely

room was well decorated, comfortable and with a huge wall mounted tv. enjoyed the spa bath.

welcome from the receptionist, good service in the bar and restaurant (live music good but perhaps a tad too loud in the dining room), comfy beds

jacuzzi bath, free pool table, wonderful garden where pets can run

food served outside of restaurant hours (breakfast/lunch/dinner) no room service or bar snacks

room was clean and well presented, bar was added bonus and great breakfast

location was fantastic, staff was pleasant and breakfast was great.

the lively bar was popular with non residents but no noise could be heard from the room

food and outside bar area, ideal location

breakfast was done as time bookings for rooms as it was a full table service and to prevent long

was excellent it's a must stay the room very comfortable and quiet the breakfast was fantastic the best porridge and lovely full english and about a 15min walk into

breakfast was lovely

really good choice at breakfast and loved the table

they had kids dvd's to watch which he enjoyed in the evenings

breakfast was very good

the breakfast was lovely as well as the staff who served it

easy to find, easy to park, clean rooms, excellent breakfast, and perfect location

was very clean to high standard our room was a ground floor room easy to get bags with in with kids

the staff were really helpful and friendly. breakfast was good. free parking

nothing really, shame the bar wasn’t open

room service food - we ordered pizza and chips, the pizza wasn't great which was surpirsing with

breakfast was delicious with a very wide selection of food amazing staff, spa and swimming pool was lovely and very clean

wifi and phone signal was poor.

to the wifi

brilliant gym too

we decided to eat at the bar attached and the quality and price were brilliant, the staff working in the bar were so kind

friendly staff who were happy to assist with early check in when we arrived early

this was a cosy place to stay the bar was spacious and the food was lovely

checking in and despite ringing the reception bell twice i had to go and find someone behind the bar to go find someone to check me

nice to have the bar so close to the room made it easy to nip out and grab a drink when relaxing in the room

location lovely gardens, bar food and lovely welcoming staff

plenty of onsite parking

peaceful hotel, high levels of cleanliness throughout, staff very friendly, lovely bar and food at restaurant

parking facilities only for guests would be useful but not a deal breaker

clean, spacious, arrival time up to 2300 and plenty of free parking.

spa as amazing, the breakfast choices were unbelievable and i did not want to

to pay for the pool 10 per person to go in

friendly staff cookie of arrival the spa the food everything was very good thank you

nice hotel, friendly staff, convenient location, free parking, gym and decent breakfast

good wifi, super shower, lots of coffee, tea and milk in the room

no gluten free food available for night time room service

fantastic breakfast with lots of choices

check in, beautiful breakfast and lovely spa facilities

they have kids swimming lesson and kick you out of the pool

set out with all the standard in room hotel requisites eg kettle, tea & coffee, hair dryer, tv, wifi

on departure i asked the young man at the bar if i should place the room key into the check out box

the early check in is a pain at the moment and early checkout (7am) is non existent

the room was nicely decorated, spacious and comfortable. quiet on a night and late check out.

early and asked for early check in due to work commitments and they were very accommodating and

we ate from the vegan bar menu and the food was exceptional

friendly staff, arranged early check in for us and didn’t grumble when we were a bit late for breakfast

we requested an early check in and were warned it may not be possible but they would try their hardest to make it a

very clean and comfortable with a lovely bar area and a restaurant too with a beer garden too

bar staff very genial

they replied to my messages quickly and even accommodated us with an early check in

second visit here lovely stay and spa facilities are a bonus

secure parking staff well trained and very polite fabulous facilities and will book for a longer stay next

friendly and helpful staff beautiful grounds and location gym swimming pool bar restaurant everything you can ask for

breakfast perhaps could have been bigger

parking is easy and plenty of spaces lovely indoor seating areas to chill out in

room was great, roomy, clean and a very comfy bed, even the kids bed was a proper bed not a folding one

was nice and quite bar the noise from my rowdy family

mile to allow us to make coffee in the morning so we didn’t make to much noise in the room as kids were sleeping

great food and entertainment for the kids too

: o) check in & check out times, the fact that there was a playground for kids :

and the access to the gym and spa was brilliant

breakfast was easy to help yourself to

really nice people enjoyed the stay nice clean an gym an baths was brilliant

room was very clean and the bed was very comfortable, the gym and sauna were very good just what we needed for our stay

the pool was very loud until 5 when the kids had to leave !

great location, good bar & hotel

grade 2 building, staff were great, two sides to the pub, so pub meal in the bar side or waitress service in the other, food was very nice, came pipping hot, very reasonably

room, good public bar and friendly staff

only ever one staff member in the restaurant bar taking the orders at the till and she also has to fix the drinks so it takes a long time

hairdryer iron and ironing board we had a very plesant stay the staff were great but emma in the bar and les stood out for us nothing is to much trouble emma was always cheerful as was les

location for me - on my way to the ferry in liverpool with plenty of ev charging stations right outside

would have like a bigger bar area to relax in the evening bit otherwise perfect

there were 2 bedrooms as well as a double sofa bed in the main lounge/kitchen area

ev charging points immediately outside was a massive plus

hotel itself has a small bar and serves pizzas and a continental style breakfast

have preferred some more choices on the room service menu, maybe a replication of the restaurant menu while the restaurant is open

i put my home number in at reception and wasn t able to access the menu or wifi

loved how friendly and nice the staff were nothing was too much for them with having two fussy kids

room, lovely dining area and little activity packs for kids at breakfast to keep them

when entering the room, we was given free room upgrade with balloons and free drink at the bar due to my partners birthday

no room service.

all facilities as ii expected where excellent, breakfast was lovely and ample choice available.

when i expressed my disappointment at reception, i was told that they were mainly for kids

the rooms were clean and comfy as was bar area

free parking and free wifi

also free parking

the facility of the pool, sauna and jacuzzi are very good and especially as they are included with the price of the

age limit of 16 to use the gym and jacuzzi is bit high

fantastic for a family trip, lots to do restaurant was superb, enjoyed sitting outside at the bar and having lunch and breakfast was also good the spa was great and made full use of

spa was amazing

the prices at the bar and in the restaurant were very reasonable

breakfast but the rooms the food were great staff on morning were great very helpful young man on bar in afternoon really

good: friendly staff ( although the young man behind the bar ignored me when i arrived )

the staff we’re extremely friendly and welcoming the bar and the room we’re very clean

excellent location and staff attentive. also free parking.

the receptionist took our car registration number and told us that we would not have to pay the parking fee

additionally ,we received penalty notice for parking on -site 60

100 if not paid in 2 weeks)

nice restaurant and bar with very reasonable prices

nice early check in time

next door to a casino

late bar available

there is a casino next door but had no problems with noise

delicious breakfast and friendly and helpful staff

breakfast excellent and staff outstanding reception staff one particular member of staff was so

loved the lively bar afterwards & food available until late

we had a sandwich and coffee whilst we waited for our room, in the bar area, all good

the bar is a little expensive

great place and staff were friendly. excellent breakfast.

breakfast better than expected. very reasonable bar prices.

is a traditional hotel with a bar and a comfortable sitting room

asked for early check in prior to coming and was told when got there we couldn’t get in early and would

they let us have an early check in

om service), was bland and uncooked on one side

staff, very accommodating & allowing us a late check out so we could shower after doing the half marathon

v and what was meant to be at late check out at 2

check in, late check out, plug near bathroom sink, desk by mirror positioned with plugs

my booking should have included an early check in which couldn t happen due to the room not being cleaned in time so they upgraded

could leave bags due to no early check in. room with a nice kettle and comfy bed.

the day before to ask if we could get early check in was advised we could we on arrival was told our room wasn’t ready and the lift was

the staff were very helpful and lovely, the breakfast was delicious, the bar was open to the residents till very late

receptionist & bar team really welcoming, friendly and more than helpful

we also arrived early but declined early check in, only to then try to check in at 3pm when the whole of the hotel

lovely breakfast as well

the staff were friendly and helpful and the bar area was very comfortable

there is no restaurant onsite for dinner but the bar serves snacks and there are many good restaurants nearby

was very clean, tidy, lovely showering lotion, the view was brilliant, breakfast really nice and friendly staff i would stay

for some fresh air - this is a lovely old converted dock building and has so much atmosphere - breakfast was fabulous, big choice and lovely breakfast room - the staff all around the hotel were

views out of the windows, the breakfast - especially the waffle maker for the kids and the secure parking

breakfast, bar food and surroundings

friendly staff, early check in, quick response to email.

hotel but staff not over friendly on reception , the breakfast was very nice better than i

the reception was clean, and the dining area and bar were nicely organized

wifi was great

available at time of stay to take breakfast in but was advised on arrival of this and offer of room service for both hot and cold breakfast given

sheet with some information about wifi code and shower switch would have been great

you can call it that) is that the wifi connection is a bit bad when in the bedroom

wifi was a bit sketchy and the hotel is on a fairly busy street.

in the centre hotel clean rooms spacious bed comfortable and well air conditioned nice quiet bar open late excellent have stayed 3 times

and accomdating requested early check in with them few weeks ago for sons graduation same day we arrived and room was

asked for late check out but we could only get till 1300 that was fine but what wasnt was 2 housekeeping

only thing we didn't like was the breakfast bacon, it appeared to be in water and extremely fatty

warm welcome by the reception staff , (especially as it was freezing outside) early check in- clean and comfortable room - easy access to albert dock and arena

ke more milk/sugar or a little fridge for it) as you can't order hot drinks through room service either sadly and i don't drink

wifi temporarily not working in room

drinks etc

no mention of wifi and had to come back to ask about breakfast times etc

small gym

no bar or cafe.

booked the room for my nieces as a gift and paid for early check in for 1pm

the mini bar was just basically the same price as going to the shop

the decor was lovely very clean and quiet, staff were really helpful, although there isn't an early check in some one was on site to allow us to leave our bags and all communication i had prior

we liked having the mini bar option a very reasonably

breakfast was lovely, lots of choice

the room service & breakfast was excellent & they allowed us a late check out without a great deal of notice

the gym was well fitted out

went down to use the gym and discovered that there's no one available to assist with enquiries about using the equipment

thing i would say is that the prices in the mini bar in the room was very dear like 3 pounds for a can of coke or something so didn't have any but

great for m&s arena, docks etc clean well facilitated staff on site 24hr 7 well-stocked bar and

, was the best host , receptionist , bar man , tour guide , noodle maker me and my friend can ask for , he will be the reason we go

the bar the shower the bed

bar and night security

super clean, friendly staff, bar area good

staff allowed early check in after a long flight and train ride-this was so amazing to get to rest before touring

early check in and late check out

early check in given

selection of food for breakfast, something to suit everyone's taste

drinks in the bar were not expensive amd there is plenty of room to sit, relax and watch the tv there

hotel as it was a short one night stay but next time i ll try the bar

nice gym and had a wonderful

d excellent value on this occasion), nice bar area, perfect location

v helpful and friendly without being intrusive, excellent food in the evening restaurant and for breakfast, charming area in very handy location, lovely comfy room

good gym equipment

breakfast included

first class breakfast

friendly owner, nice people everywhere, awesome breakfast and a very relaxed atmosphere

hospitalty very good late check out free

breakfast option simple and perfect

got upgraded on check-in to a two-bed, two-bathroom, with a living room and kitchen area

nice beds and fully equipped kitchen

great location, kids loved the penthouse

the fact that you could make food for kids rather than eating out all day

parking was a problem with two kids in tow

also the room wasn’t ready so they gave us a late check out

nice, clean, and great location with a cute little bar attached which serves a delicious breakfast

the hotel bar is relaxed, friendly and food/cocktails/live music is not to be missed

late check out option was ideal

bar is not yet open - would of been nice for somewhere to have a quick drink before we met

very well run hotel with a proper reception staffed by two helpful staff and with a nice looking bar and

bar not open at all during stay

there's a small gym in the basement which was good

before and after going out, i didn't use the bar area but it looked very accommodating and well stocked, with a number of customers enjoying a

loud music from the bar downstairs

lovely hotel and lovely staff, kids enjoyed the swimming pool. great location.

breakfast , swimming pool and the bed

location was amazing and hotel bar was lovely to relax in

location is perfect. gym. friendly staff,

the gym and spa was great