outside areas again were well kept plenty of parking

we ordered room service which was lovely

breakfast was lovely from cereals, juice, tea/coffee & hot choice of food

the breakfast was exclent and the location could not have been better

we booked dinner in the restaurant & were allocated a lovely table by the bar

the gym and leisure facilities were fantastic, most gym equipment was brand new

from reception, housekeeping, laundry, room service, the restaurants, afternoon tea, and the activity teams, everyone we met was

from arrival we received a warm welcome and valet parking was fab.

great breakfast, lovely views and brilliant pool/jacuzzi area.

the spa - a short drive away - is outstanding

one of our favorite hotels anywhere, the location, the rooms, the restaurant and bar and the staff are always

staff were brilliant 2 ladies doing the bar were very kind, place was very clean.

friendly and helpful staff,the bar and restaurant was very reasonabley priced warm and comfortable as was the accommodation during

the check-in was in the bar and restaurant area.

it was cosy and very convenient. restaurant and bar also nice.

all staff get 10/10 bar staff, owners, dj, security and even the cleaners we only met through passing in the morning

inexpensive accommodation, wifi worked well, parking on-site

a good location with reasonable car parking

helped us with an early check in as we arrived too early and we re very understanding and even grabbed us an iron

location for loch lomond, wifi was superb

we didn’t want to be party poopers but with two young kids and a long journey home we needed the sleep

with all the things for kids, this was concerning

were so helpful and friendly went out their way to make sure we had everything and so good with kids

subsequently i booked early check in which stated it cost £20 only to discover i was charged 21

as a mum travelling with 5 teenage kids, it's hard to find rooms to suit that are affordable

the family room which was 2 bedrooms 1 with a double bed and 1 with 2 single beds great for the kids

room is very spacious with a great bath for the kids, exceptionally clean with a very nice bar

at the reception was the best thing of the stay, really nice and wanted to share with us the best golf courses in the area

the hotel did not guarentee an early check in, our room was ready early for us, which allowed us to get ready for a wedding we

big room with bathroom, loved the menu in the restaurant(with good kids menu - my son has food allergies but there was no hassle), perfect location right next to

was phenomenal tea coffee with early birds tweeting ud83dude00 peaceful home safe in hygiene laundry facilities washed fresh white bedding tucked up nicely welcoming you to a warm relaxing

really comfy beds and they accommodated an early check in for us.

warm atmosphere, dinner of traditional fayre was fantastic, staff were helpful and lovely , bar nice ,lounge very comfy and to cap it all i proposed there and am happily engaged to be married

great location, fab room, very comfortable bed. food excellent and superb breakfast included

breakfast was enough to keep us going for the rest of the day

the wait staff at breakfast, supper and in the bar were excellent

luxury room, shower, bath. restaurant and bar lovely. staff amazing.

hotel spa facilities were in our building making it easy to use the pool etc

spa very nice

great food in the restaurant and a relaxing bar area

the wifi poor connection.

bar was great as well

it was quiet and warm and lovely bar downstairs

nice bar and restaurant underneath rooms where had glass of wine and able to buy bottle for later from

right above a really great wine bar and restaurant

and comfortable interior design with the benefit of a lovely restaurant and bar downstairs

the hotel restaurant and bar are amongst the best in the area

bar was excellent with really good cocktails

helpful and friendly food. good bar and good food. loved the location. excellent value!

lovely breakfast

were brilliant and friendly i needed to work in the bar whilst waiting for my next temp accommodation and this was no bother at all, great mint mocha

good service comfy bed excellent breakfast and bar meals lovely

evening/night staff that worked the front desk and the second bar were outstanding

the room was above the bar

the bar takes your order and then serves you in order across the site, really helpful and cheerful

everything was great accommodation, staff, location food and even ev charging

the bar and restaurant staff were really friendly and welcoming both to us and, especially, to our very

we had an evening meal as well as breakfast, the way this was served made us feel comfortable and safe, considering the covid

food at the bar was good as well

very friendly staff. hotel facilities, i.e. breakfast, parking, location.

was excellent, especially the breakfast compliments to the chef

had difficulty finding the room from the bar because it's marked as a toilet

golf course right across the road , and that's it . still , helensburgh only minutes away .

kids bed was very uncomfortable & small (hard leather sofa bed)

friendly, very clean, lovely staff, breakfast food was lovely

staff were excellent and bar & restaurant was very dog friendly.

charming property and bar

no kitchen in evening, but the bar was lively, and the staff went above and beyond arranging food to be delivered to us and

had a great stay the facilities bar and food were exceptional the locals welcoming in the bar area and we ate in the restaurant

our welcome was warm and informative, the feel in the bar and restaurant fun and inclusive, the view from the room beautiful and breakfast excellent

the bar is a happy place for both locals and visitors

breakfast was amazing

the bar is pleasant and serves excellent food at good prices

great for kids

the evening staff and breakfast staff were equally helpful

continental breakfast met our ecpectations

available to use in the room which meant boiling the kettle on the floor, and when having young kids could be dangerous

not in kids, about 3 miles away

lovely facilities and the restaurant was fantastic for dinner and breakfast

kids running around the bar and opening fire door causing the bar to fill with midges and staff not

the friendliness of the staff was exceptional, the dinner and breakfast menus and food quality were excellent

nothing for kids to do

a great night sleep & a great breakfast in the morning before heading home and picking up the kids from their grandparents

am disabled and can't walk very far they made sure that my room was near the parking bay and had easy access

next day and the scottish breakfast was amazing, staff again are really polite and great with the kids

hotel staff so helpful when asking for early check in for some room and a disabled room

the breakfast was superb, they even had haggis one morning, and the gym, pool, sauna and steam room were all very welcome after a hard days

large, well-equipped room and great to have the spa, bar and restaurant as well.

breakfast was great and the conservatory area and bar area

spa was better than expected photos didn t do it justice

comfortable rooms, pool was lovely. staff friendly

my son loved his custom breakfast!

a great b&b - very friendly kind owners. warm, comfortable room and superb breakfast.

we enjoyed a lot the breakfast and the location - few steps from the clachan, oldest pub in whole scotland

first class accommodation, friendly host, excellent breakfast

very nice breakfast

stuart behind the bar was excellant

food was great, room was ideal and the bar was brilliant

live music in bar was very good and much appreciated after such a long time without any entertainment allowed

very homely bar area lovely room small but cosy lovely conservatory

the bar is a nice place to be in the evening, with a good selection of drinks available

atmosphere was also really good in the bar, had a lovely meal served by lovely people

was so comfy and cosy,with lots of room,and the use of facilities ie laundry room ,kitchen and sitting room free wifi was a great help every thing that was essential to

location, well appointed room, restaurant and bar had good food/drink selection, and the staff were brilliant

we managed to do a bit of laundry which was useful

bed comfy, shower powerful, as its upstairs from the bar we sat in there for a drink and meal, kelly the barmaid was great, helping us out with a few

i love this hotel as it is just off the main road with plenty of parking

the food in the restaurant was very good and there's also kids menu available

wifi and inroom air conditioning would be a nice addition.

handy location with good car parking. clean room, friendly staff. good breakfast..

the friendly waiting on / bar staff

i could not get wifi in my room

they gave us a free late check out to allow us time to gather our things before heading home

wifi didn't always have a good signal

i don t need a gym or pool, just a comfortable bed, good breakfast and a great location

the rooms were clean and good parking to the rear of the

room spotlessly clean and the breakfast was perfect to start the day

was super friendly, such a great value with breakfast included

room was very comfortable clean breakfast was really good and great selection

lovely welcome from the hostess behind the bar when we arrived

lady at check in, in the bar area was just the best

outdoor spa and pool facilities.

anda)

nicole enjoyed the swimming pool, hot tub and the room

we had room service but the quality of food and service was excellent and staff very pleasant

unfortunately there were some noisy kids in the pool but not a big deal

didn't get chance to try breakfast due to an early hospital appointment

to the airport and had ev charger, the room was clean and comfortable and breakfast was tasty, all in all a good stay

clean, comfortable beds, friendly staff, good breakfast

kids went horse riding. it was ideal

the lodge was great,comfy beds,hot tub excellent..wifi reception great.

the pool and gym could benefit from some updating

service they not clean very well my room i cansel the last night on room my kids and they didn’t return my money and they tell me will return never i will came back and i

from the reception to bar staff to housekeeping

fabulous setting, excellent breakfast, very helpful staff, huge swimming pool

the breakfast was really nice also the staff came across very well.nice quiet location

the friendly staff especially the bar staff! make this place a home from home.

only stayed one night so had dinner which was good, nice cooked breakfast in the morning

breakfast lovely and included in the price, breakfast from a menu and also a continental option

sweet little bar full of character, nice spacious dining room

dinner was delicious and so was our breakfast, we will definitely come back

pool area was nice enough and kids enjoyed this

unhelpful man with tattoos on his arms, who worked at the bar and reception at the same time, didn't want to extend my stay for one additional night

breakfast is lovely

been with small kids and it’s been most horrible stay

of the revenue of this hotel is non existent at the moment - airport stays, airport stays plus parking and also most crucially at this time of the year it was always big for christmas and

slept well and nice late check out at 11am so no rush

the night staff were so friendly and the espresso martini in the bar was absolutely perfection

nice selection of food and great bar service

minute booking with exceptional value, wide choice of menu and bar food with very good service

we only ate in the bar area as opposed to the dining room

the bar to have tenets lager for my husband because he doesn't like stella so wee had to leave the

loved the bath, lovely staff at reception, bar and in the restaurant, housekeepers and delightful food

had a drink at the bar and very reasonably priced and bar food was

no water dispenser or machine on floor bar didn’t sell bottled water

stayed on a b&b basis and on all 3 days we were seated at a window with loch views for breakfast

wifi didn t work, drinks were a bit too expensive, bathroom floor tiles were broken.

place is amazing and i've felt alot happier staying here then some over priced city hotel with a pool that looks amazing online but looked worse then a public pool when you were there

and service was next to none anything you needed it was no trouble, facilities were excellent pool table , different themed nights once a month

shut at 10pm and no room service for late snacks

there was a fun bar and restaurant in the hotel which was

have spent more time there in the evening if there had been a bar and tv in the lounge, but recognise it runs as an event venue so only b&b in the week

the breakfast was amazing, plenty to have and the service was so warm and friendly, very personal

location, room was clean and comfortable, staff very friendly, breakfast was delicious (especially yas's smoked salmon) and the views are spectacular

breakfast was great

breakfast, beautiful evening meal and the view from our bedroom was stunning, good selection of

the owner also owns the bar downstairs and is happy to provide plates, cutlery etc for use in the bar or beer garden

location was not great and it was quite noisy from the bar downstairs, but it was a weekend.

reception desk/personnel no lounge no bar no foyer no signage on the main road no restaurant side entrance vulnerable to antisocial

reception in manned had to walk around to hotel bar to get a member of staff to check us in

clean and modern, attached bar very good, unfortunately don’t do food.

good facilities including pool, steam room & sauna etc

trip hazard in the gym , tired worn furniture in some areas,

the area, and my son was made welcome to visit the hotel and he ended up becoming a member of the gym, so all was a great outcome ud83dudc4d definitely recommend

staff were very friendly and helpful, particularly in the bar and restaurant

breakfast is very good with excellent choice

liked the fact that i felt secure and safe even tho we had room service, they cleaned everything and all my stuff was unmoved

everything was entirely as expected! great value and easy to find. plenty of parking.

a member of the bar staff come up to us

of car parking

staff, clean and spacious lounge, great food, ample parking, rooms are clean tidy with tv and simple cloud wifi, central location near to central

and the small details in the room kike a 6 port usb charger were very handy very well stocked bar and fab

the breakfast was filling and frankly delicious

the dinner at the restaurant was absolutely devine, the kids enjoyed their food

hotel, room and fantastic breakfast

when we arrived we were upgraded to a family room because the room we had booked was over the bar and scotland was playing rugby and they were concerned that it would be too noisy

the bar ladies were beautiful and amazing

very cosy and well presented bar area, dog friendly with dog treats

all the bar staff were brilliant made us feel welcome

the bar and hospitality. and they were great with our dog .and things to do .

tea making facilities in the room, bar downstairs

the bar was mainly locals from the village who were all very welcoming and bar staff were excellent

have recently redone the reception & bar area which now looks very glam

it had a restaurant and bar with excellent staff.

friendly staff, bar food excellent

restaurant and bar in the inn is good enough after we were coming back from a sightseeing tour

really liked the quirky story behind the douglas hotel and the early check in

the beds were comfortable and clean. the location was stunning. the breakfast was really nice

good breakfast, friendly and willing staff, close proximity to golf course, countryside and for exploring the

three nights but enjoyed my stay, the room was nice and clean and the bed was comfortable, i had breakfast and dinner, and both were very good

few more comfortable couches to relax on in the bar or lounge area would be a welcome addition

breakfast and dinner choice was great and i cannot fault the food at all or the service provided

bar meal facility was available until after the restaurant closed which was a bonus for my daughter

overpriced, small rooms and no room service.

no wifi in my room

no room service menu available in room despite introductory card indicating it should have been in the

small room, wifi is slow, we stayed at the time of two wedding events which raised the noise levels at 2 am to

business centre facilities and wifi good

family room with two rooms in one, perfect as our kids are a bit older and the space was excellent

the room service meal was also quick and delicious

wifi was awful. tv controls impossible to understand and no guidance in room.

2 minutes from airport, friendly staff, comfortable bed, delucious food and fast room service!

to do with the hotel but other guests making loud noises in the early hours, kids shouting

easy drop off by car, very clean rooms, great location for an early check in.

unfortunately due to having an early check in we only had a continental breakfast

i had a long trip and they accommodated me with a late check out

the breakfast selection could be more creative

in the room is fine except that there is no free wifi connection in the room

gym was adequate with tvs on the machines

expensive for 1adult and 4 kids for an overnight stay - evening meal no breakfast food very

hotel was great only thing i would say is gym was very basic with weights missing

child friendly, nothing welcoming for kids

bar, restaurant and gym close late which is great if you are visiting for business and are only able to use the

clean and modern facilities with plenty of parking

kids loved breakfast, room service and the pool.

i had a spa weekend stay and everything from start to finish will excellent best things about the hotel 1

convenient free parking

breakfast buffet was excellent as well as dinner options

there was nothing to dislike apart from the bar service was very slow.

and room was lovely staff on reception nothing was too much trouble, gave two weary travellers an early check in and room upgrade as well at no extra cost

nice room, good outlook, ev charger in spacious car park, great staff, excellent breakfast

good food, ample parking and the grounds are a credit to the property

they have a bar that specializes in whiskey’s

great breakfast. nice selection, well prepared and seved. very welcoming hospitality.

the breakfast was excellent. lovely bar and lounge to relax in before going out.

warm and friendly hosts, a fine room, and a superb cooked breakfast

staff, room, food, in house bar everything

i wouldn’t have felt comfortable staying in the room with our 2 younger kids with the window being able to swing open fully as it was broken

we would have cancelled sooner but our kids were exhausted by the time we got to the room

of the duty manager, the reception staff i dealt with were all very friendly and helpful, the bar staff were both friendly and efficient

hydro arena and city centre 24 hour m & s 1 minute walk away staff facilitated early check in and late check out which was really

their best and could managed a room for us within 30 min, not only that they also offered us a late check out when we had our flight

but breakfast in the morning was very nice

great hotel, with friendly and helpful staff. great bar with food options available

bar staff are friendly and made us feel welcome

everything for the price we paid it was excellent , clean ,great food ,excellent bar etc etc

super clean, great food and bar downstairs, neat beer garden, and outstanding and friendly staff

breakfast was superb pints good

health club facilities were immaculate and the gym was well equipped

breakfast if ordered via room service was a different menu than when in the restaurant, where we offered buffet only

the on site spa with the outdoor hydrotherapy pool over looking the scottish hills was brilliant

another issue - we pre ordered breakfast for room service, i rocked the sourdough avocado and poached eggs for 9:30am, at 9:30am our room phone

large comfortable room, very good breakfast, nice bar and friendly staff

i thought breakfast was included but it was not.

breakfast was great , staff lit the fire for us so it was warm ams cosy .

beds very comfy roons big xxx staff excellent especially josh the bar tender xx

are a family of 4 with 2 kids of 9 and 6

we ate in the bar and the food was great

warmth to the decor, safe parking, pleasant staff, hot water for the massive bath and a beautiful bar and

customer service, cleanliness early check in and tartan carpet

breakfast excellent and the meals at the bar first class

decent bar downstairs

the staff were incredibly friendly and very kindly gave us an early check in as we had a wedding to attend nearby

staff are very friendly and very attentive , a lovely public bar and very friendly locals

bar area, food was reasonably priced & very nice

the bar prices

great bar menu and again staff offered great service

also next to a noisy laundry room

location was perfect, rooms were clean and got early check in

the staff allowed us early check in and late check out

room was clean and the receptionist was very friendly and helpful and even gave an early check in

most staff were helpful, early check

peaful lication with nice restaurants and tge botanic park for kids

staff were brilliant, so helpful. great breakfast comfortable beds

breakfast was good and friendly staff

staff were great. excellent breakfast. comfortable bed.

great breakfast in the morning

was an excellent hotel: the room was large with sofas and there was a spa bath with television

bar closing time could have been later

breakfast was fantastic

we also had dinner in the bar of the hotel and the food was freshly cooked with very fast service and very reasonably priced,

good tv and wifi

breakfast was continental which suits me but a few hot items would have been nice as my hubby loves

breakfast was plentiful with good variety

we loved the quirkiness of the room and the breakfast

breakfast was fine, would have more gluten free/vegan choices and a full scottish breakfast:) the

breakfast was amazing

kids loved it, my husband & i would have preferred a bigger comfier double, but we were very happy

the restaurant and bar had a modern feel and appearance

wonderful room service and very helpful staff

team lady jn charge withthe blonde hair could not have been nore helpful with myself and the kids friendly also other housekeeping staff all on hand to help a

wifi band in our room

there was not a single room service in entire week. and they don't provide soap.

good location, very helpful laundry staff -went out of their way to advise.

wifi was a little slow.

our room was in the basement next to the laundry

wifi was pretty poor as did not connect very often however the staff, cleanliness and breakfast was

good breakfast...and early check in...

the triple room is perfect for a single parent with two kids

adults in our group, carrying luggage up 4 floors and changing room pairings for safety with the kids was very difficult

location and early check in was appreciated

girl helped us out with an early check in.