everyone that worked there was very friendly and helpful. good breakfast.

bar has wonderful selection of whisky

staff, room, food, in house bar everything

the lounge and breakfast and bar area were lovely

they have a bar that specializes in whiskey’s

everything for the price we paid it was excellent , clean ,great food ,excellent bar etc etc

friendly clean great breakfast

bar staff are friendly and made us feel welcome

had a drink in the bar which was quite noisy but i expected that, it is a popular pub after all

but breakfast in the morning was very nice

the gym equipment was a little bit tired and one piece was broken

our kids enjoyed the pool too

plenty parking and easy access to the motorway

everything was great staff friendly and good with kids.

friendly staff, pool perfect for the kids to unwind, brilliant choice at breakfast !

relaxing for my wife the whole reason for trip was for her to have a bath relax with wine and no kids as bathroom at home was under refurbishment the manner reception spoke to her wasn't very

we were tired, kids were knackered exactly why i had sorted it pre arrival so i accepted it and stayed

amazing rooms staff very helpful and friendly gym access

child friendly, nothing welcoming for kids

bad point is that around 1am i had requested room service, and i was told there s no room service tonight wasn t even able to come down to

great breakfast so convenient to the airport

walking distance to the airport which was helpful with two small kids

breakfast was exceptional and the kids loved the pancake machine

bar, restaurant and especially the breakfast availability for those leaving early in the morning (available from 04

easy drop off by car, very clean rooms, great location for an early check in.

some sort of kids convention knocking on doors when trying to sleep

breakfast was yummy and i grabbed a snack in the bar area, and it was good

i didn't have breakfast my flight was very early in the morning the bar was peci lo

kids had an uncomfortable sleep on a hard as rock sofa bed

loved that we could book adjoining rooms so that parents could sleep in separate rooms for the kids

the staff were incredibly friendly and very kindly gave us an early check in as we had a wedding to attend nearby

staff are very friendly and very attentive , a lovely public bar and very friendly locals

bar area, food was reasonably priced & very nice

the bar prices

great bar menu and again staff offered great service

helped me with a late check in as my flight got in late

customer service, cleanliness early check in and tartan carpet

room, bar and function room were excellent, staff were really friendly and the breakfast was lovely and

we weren’t able to try out the food because the bar was so busy,(sat night

lounge bar very comfortable and great value

advertised room service selection did not operate at the times stated on the in room information

my kids had to change rooms because the window literally fell off

my only negative was room service came to the door 3x very early and frequently on sunday morning to gain access and

went to get away from all this madness lovely never opened the door again till room service next morning which was amazing dated room needs done up however done the job had a

no room service menu available in room despite introductory card indicating it should have been in the

really liked the quirky story behind the douglas hotel and the early check in

breakfast staff not very attentive. had to ask for tea twice, but not a huge deal.

there is a lot of parking

room service menu could have more choice

friendly and efficient staff. cosy bar and good food.

especially anna on reception, norma in the kitchen, and the lovely waitress who served me breakfast this morning

a couple of issues with the wifi but no real problems.

only negative was the poor parking from guests at a party - and not the hotel s fault.

nice room, good outlook, ev charger in spacious car park, great staff, excellent breakfast

receptionist was super helpful & bar waiter nick was very kind and attentive for my evening spent in the restaurant

front desk that under shower area slippery and no handrail bar both wouldn t pass zoning in america

the spa facilities are starting to look a bit tired and in need of renovation

breakfast is buffet and has everything you want

breakfast and food at the restaurant is superb

friendly clean with the gym swimming and sauna steam room was amazing

breakfast was brilliant

very easily accessible by car very well presented property drive up to hotel experience plenty of parking spaces friendly and efficient receptionist - incl

parking facilities could be better

it had everything we needed, and the bar and restaurant were top-notch

service couldnt be faulted even when took a trip to the bar at 4am

both the bar and restaurant were comfortable and a great place to sit back and relax

the tattle scones on the breakfast bar were very very tough.

it would be lovely to see more choice for vegetarians on the bar menu.

of the duty manager, the reception staff i dealt with were all very friendly and helpful, the bar staff were both friendly and efficient

large room comfy bed, lots of hot water, free safe, late check out, good location and parking

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am when check-out is 11am

swimming pool and staff were excellent

bar and restaurant

great staff, excellent gym and decent breakfast.

food , pool , rooms

great selection of foods available at breakfast.

the spa wasn't open but i hope in the future it will be

unhelpful man with tattoos on his arms, who worked at the bar and reception at the same time, didn't want to extend my stay for one additional night

it was a complete shambles and if we hadn't driven so far with 3 kids we certainly wouldn't have stayed

bath had no plug so could not relax in the bath tub, the spa was closed for refurbishment

was a crystalyte floor and grand entrance fit for a king, a piano in the bar which was actually furnished with the essential chairs that were amazing each a gold lion door

staff went above and beyond to help and the kids loved the swimming pool, food is great although the menu is a bit limited but i m sure that

spa pool great will definitely go back

enjoyed a swim in the pool in the morning

breakfast was amazing

late check out is a real bonus too

parking was easy and although there was entertainment on downstairs the soundproofing was excellent

staff, clean and spacious lounge, great food, ample parking, rooms are clean tidy with tv and simple cloud wifi, central location near to central

stayed 3 times now & never been able to connect to the wifi yet

wifi is now perfect, much improved since previous stay. staff are very helpful and accommodating

everything was entirely as expected! great value and easy to find. plenty of parking.

delicious breakfast

are a family of 4 with 2 kids of 9 and 6

fact that there is a bar with small food selection is great too

and the bar stayed

no soft drinks or mixers in the bar and no ice

wonderful room service and very helpful staff

it was perfect for our family, we used the family room and kids were very happy

i have 2 kids with me, that means you have a little groceries with you

there were some wifi issues for few hours

kids loved it, my husband & i would have preferred a bigger comfier double, but we were very happy

asked about early check in - it was sorted via email

bar service could have been better, but that's not a criticism

location and early check in very grateful for the early check in

the hotel was clean, staff were very attentive, breakfast was good. gym was good.

spacious room, well equipped gym

breakfast comfortable room with nice design touches good river views late check out at 12

laundry facility was a plus, and moderately priced

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

excellent location. comfortable room. brilliant breakfast. friendly staff.

breakfast is

i ordered room service for dinner which arrived very quickly; and was faultless

from 8 am adults and kids running up and down corridor shouting and banging on doors either side of my room

beside the laundry, no hot water, and no usb plugs in room

car park, strong wifi, clean room and bathroom, comfyish bed, great staff on front desk, a lift to all floors, tv

no early 6 am room service alright wbreakfast as mentioned in the room advice book.

great staff range of beverages in the room and lovely breakfast in the morning

very quirky with the record player and the bar open till midnight

we loved the quirkiness of the room and the breakfast

ambiance,staff,location as we were attending a concert at the ovo,bed so comfortable,breakfast.

breakfast was continental which suits me but a few hot items would have been nice as my hubby loves

adults in our group, carrying luggage up 4 floors and changing room pairings for safety with the kids was very difficult

not really suitable for young kids

great breakfast!!! local park close for kids.

girl helped us out with an early check in.

location and early check in was appreciated

clean room,great view, amazing breakfast

family room is a combo disabled room, not a good combo with kids as alarm strings everywhere

gym was average

large room -good price -near the hydro an secc -comfortable bed -clean -friendly staff -early check in for no extra price -nice restaurant located near

offers every comfort, spacious and clean rooms, excellent views of the city, and a well-equipped gym on the first floor

location, fun atmosphere and late check out

gym facilities could be improved

late check out is always a good thing after a late night

staff at the bar and front desk were extremely patient and kind, dealing very well with people who had had too

the hotel also has a built in gym and various games in their front lobby such as pool, table football and a photobooth

we came to glasgow for a wedding, and therefore requested an early check in on saturday morning so we could get ready in our room

early check in was very useful and accomadated well.

nice bar area

also next to a noisy laundry room

location was perfect, rooms were clean and got early check in

really appreciated the friendly way the staff managed our non requested late check out, as our alarm hadn't gone off and we left our room 1 hour later than we had been

great breakfast in the morning

breakfast was nicely cooked,

was super helpful letting us store bikes in a spare room it was good to be placed next door to kids this doesn't always happen - 3 single beds for 3 kids also stopped the arguments over who has

gave us a late check out to 12 at no extra charge

peaful lication with nice restaurants and tge botanic park for kids

close to everything we needed and plenty of pubs around and a nice casino across car park

location was perfect everything u need for a great day with the kids.

located near numerous bars and restaurants and a casino

great shower, comfy bed, and good continental breakfast

location, free parking, friendly staff, late check out.

reception desk/personnel no lounge no bar no foyer no signage on the main road no restaurant side entrance vulnerable to antisocial

bit sad going through a bar to meet the staff

reception in manned had to walk around to hotel bar to get a member of staff to check us in

the owner also owns the bar downstairs and is happy to provide plates, cutlery etc for use in the bar or beer garden

clean and modern, attached bar very good, unfortunately don’t do food.

parking at back outdoor seating if weather had been better we'll be back

car parking facility although prepared to move staff cars if necessary.

staff were friendly, bar was good, breakfast was very good. parking on site.

the accommodation, restaurant, and bar all clean and and very well organised leading to timely service

lovely hotel. great bar and restaurant and the staff are a credit to the place

pool didn't look like pictures

room was spacious clean pool and thermal spa was good communal species where excellent

paying 10 for wifi in this day and age. especially considering the price of the hotel.

staff at the reception desk was very helpful and friendly. they were very nice to my kids

no free wifi in the rooms.

the ac never worked, breakfast was cold, laundry was 12 per bag

room service menu could have a bit more choice

screaming kids in the pool when i was trying to relax.

the pool, spa pool and sauna, room was very spacious and clean

rooms were great and staff were lovely, only thing i would have to say that s negative is the pool opening at 4 as in the evening was when most of our plans were so we didn t really get to go

great swimming pool and spa facilities and room was great

room service and facilities.

we got in early check in and a late check out

superb breakfast wonderful staff. nothing was too much trouble. highly recommend.

breakfast and the ambience of the building.

we did get an early check in at 3pm

& bar closed especially @weekend was to wet to go to a bar or restaurant outside if had bar opened

the bar closed early

had to cancel wanted extra for a early check in

the bar lacked atmosphere and poor choice of beers on tap

a laundry room or a place to dry wet clothes would be nice.

laundry - none onsite, but on street laundry available next to the gas station and cash only - min

the staff were okay but they briefly lost my laundry

no cooking, towels, must be bought, no laundry.

they don't have a laundry facility and the closest one is close enough, but it's located outside (washing/drying

own issue in that part of the hotel) and we

food was amazing room service staff where

also had kitchen at side with microwave and fridge

didn't bother us too much but if we still had kids in double buggy it would've been tricky

the gym and lobby

ated pool) - opening hours were great

room, bathroom was huge, excellent pool/gym facilities, excellent staff and excellent

windows at shoulder level)

only one disabled parking place nearest hotel entrance versus two at golf facilities tells me golfers are more

is located within a golf course

24 hour room service was great.

the room was very clean and we'll equipped. we used room service which was excellent.

room service could have been cheaper.

nice hotel, good clean room, friendly staff, delicious breakfast.

lack of fridge and no room service / no food available later at night.

ng bed with sofa bed for kids) was tiny. barely enough room to pass the bed/ sofa.

the breakfast in the morning was delicious

hundred metres from the center, the value for money, the complimentary drink if you opt out of room service

excellent central location. great bar and beer.

unfortunately, i did not order breakfast

was loud poor nights sleep for me and my 11 year old wouldn’t recommend room 151 when you have kids

accommodated an early check in - thank you.

the bar was good and the hotel was very good

arrived at the hotel early and were given early check in which was great

easy access to the room (no elevator, with kids and luggage can be annoying)

staff were friendly especially the bar maid with long dark hair

in time was not until 3pm, i had emailed prior to arriving to try and arrange an early check in and the response was that they would try their best to have a room ready

location tv and wifi was good breakfast and bar food were good

tut tut novotel, had your prices been sensible at the bar i would have stayed there all night

the market to keep away from noise - comfortable room size ( big enough ) - toys and stories for kids - excellent service - reasonable price - it is really amazing

10/10 room lovely and gym perfect

all the staff were very friendly and helpful, allowed early check in and offered to store bags on check out

room, lovely decor and a really comfortable bed, lovely staff, nice gym and a nice breakfast menu

gym small but ok

comfortable, beautiful décor, free mini bar (non-alcoholic), room fully equipped, nice bar area to

friendly staff. comfortable. clean. easy access. good parking. good location.

car parking is hassle free

we like the location, the parking, quality of room abs very friendly courteous staff.

we didn't have dinner as we were going to be late and there was no availability but we had breakfast which was well presented, fresh melon, blackberries, grapefruit pomegranate and passion

wifi open, not secure

great for convenience but you’ll have to arrange a late check out if you want a shower afterwards

room was lovely and so was breakfast. staff were really good and went out of their way to help.

from early check in, umbrellas, taxi, drinks

gym a bit trouble as needed to registered everytime.

clean organised and again staff were helpful and efficient at all times we visited the spa and gym

spa was absolutely incredible

e the 7th floor bar and bowling as we simply booked for a night without the kids and listening to mum/dad on repeat, so once we got inside the room we didn’t leave until

) also, online it says there is laundry, but there is not

only flaw is you can’t have kids in lounge after 8

clean at all times. nice gym too

modern room which the kids loved (we had a triple room with bunkbed and double)

of the hotel including the glass lifts from which we could clearly see where the restaurant and bar were and what floor we were on

nice hotell staff very acomidating very central for shopping late check out great would highly recomend to freinds and family

staff were fantastic needed early check in, they called me when the room was ready

luckily, it wasn't too far from the hotel, but as i was travelling alone with little kids and luggage after a very long drive, it felt like an extra challenge

the kids hanging around the reception area waiting for a pop star and we couldn't get a seat to sit

no room service, very cramped shower cubicle, slow check in.

great location, good amenities, lovely staff, early check in too!

the rooms were well-maintained, and the bar downstairs was a great spot for late-night drinks

staff alllowed slightly early check in which was appreciated due to long train journey

wifi was not working in the rooms, only in the reception

45 by a laundry van that took ages to unload etc

my knee and they gave me a small bag of ice to put on), breakfast was fabulous to start the day, bar drinks were good

ileda checked us in and we got an early check in which was great

hotel itself was clean modern and breakfast

well furnished, modern, good breakfast, late departure, great location

room service, no restaurant no bed and breakfast

i found a hairdryer an iron even an xl large tower, a coffee machine whith all the extras mini bar very carefully organized and the bed was so comfortable

bar is slightly limited in what drinks are available and is the higher price end of the scale but

con is that you could here people in the bar nearby in the middle of the night or people walking

very nice allowing early check in

free wifi

beautiful building, friendliest staff, great wee bar and super menu

did not have breakfast, only slept one night, but room had everytxhing i needed and wanted

room service and my breakfast were perfect

room service excellent

early hours of the morning when staff are starting work within the hotel which for guests with a late check out isn t great

we got an early check in and maria helped us trying to solve an issue and then printing tickets to a football

wifi in room was a little hit and miss.

quality furniture, great ac and a nice gym.

reception area, bar and room were all really good. the gym was very good.

the blind was black out which helped keep the sun out in the morning concidering we had late check out

also was very happy with the option for late check out as our flight home was very

the late check out option (£10 extra) was easy to book and well worth

staff did not agree for late check out even for 11am without paying £12 extra

option for 1pm late check out

workstation and wifi excellent to work remotely

me the worst room which was on the first floor, very dark, and i guess the room was up above the laundry, it stinked and was very wet in

late check out for hilton honours members is too early

staff very friendly and great with kids

great comfy bed and location. kids loved pool. nice and warm

breakfast, really great scenery from my top floor room

we stayed over christmas and they were very attentive and excellent in accommodating the kids

the bed was comfortable and the view was excellent as i paid for a city view, i also order room service and the food was delicious

free wifi with good signal

booked a room for myself, my husband and our two kids

the staff were amazing. high standard of breakfast and rooms.

the cooked breakfast was delicious and there were other options too

overall a very great overnight stay with the kids, thanks

last time i stayed breakfast was in the ballroom, this time in the bar which wasn't the most comfortable

loved the wide choice on offer for breakfast and everything was very tasty.

early check in was fantastic paid extra however happy to fo that as ut meant we could freshen up

good basic gym

of my gin - ooops - i did order a double hee hee :) the recommendation from the bar staff was perfect

bar area very relaxing

located, very nice bar, comfortable beds, snacks and coffee in rooms, laundry service

there is also a 24hr gym available

modern room, every facility i want including a gym, everywhere was spotless …

great atmosphere, good breakfast, very central, friendly staff

the kitchen was really useful to have

they explained everything we needed to know and were great with our kids

lovely little gym that was spotless friendly staff

wee spa nice and relaxi g staffvery helpful and friendly nothing was a problem

really made my single girl valentines treat extra special ud83eudd70 the spa is great

we did book for the spa but somehow the dates got mixed up!

downfall was my kettle didn’t work :( still got help from the staff and tea from the bar so not a

the staff were lovely and accommodated our early check in and also authorised a late check out (gary on

early check in

clean and convenient and good staff and early check in

breakfast was expensive.

free wifi, lovely toiletries and absolutely spotless

staff, gym, location, top floor

breakfast was very poor not enough choice especially for kids and far to busy

breakfast was good and the times flexible

great location beautiful building great bar area

sofa bed for kids was small..

clean and very comfortable girl at reception was so friendly and welcoming as was the girl at breakfast in the morning all staff we came across always had a smile and said hello

also big thank you to kat on reception who arranged for us to have a much needed early check in for my young disabled son

very central. parking across the street. lovely breakfast

excellent even for 2 fussy kids

early check in and very helpful staff.

location room was ideal and clean breakfast in the morning was good plenty of choice… excellent value for money would definitely

loved room size. very comfortable bed. staff in bar & at breakfast really good.

down for breakfast but said it was closed but all the food was still out the kids were up set so they let us take some back to the room but was not the same as we were all

nice and clean, great breakfast

arrived super early and the staff were so so helpful, let us enjoy a breakfast and early check in, more than we

had requested an early check in as i was traveling most of the night and i arrived at the hotel pretty tired but

reception bar was much more expensive than the nearest bar the scotia next door

breakfast was lovely and filling, set us up for the day

m) unheard of anywhere else - so friendly

room service would be a great addition for when you arrive late and just want to climb into your

modern clean city centre hotel with good bar area and lovely breakfast

the decoration the rooms were spotless the staff were very friendly nothing was to much trouble, breakfast excellent and liked the security at the hotel

happy with the hotel and late check out was even better, would definitely stay again

very friendly helpful staff even at 1am in the morning, value for money breakfast.

everthing needed in room also very clean bathroom big and spacious with everthing you need good breakfast choice great service comfy

i didn't have teh kids with me, bt it would ave been aditionally problematic if a toddler was in the room

great location, next to train station , friendly staff , staying 1 night 2 adults and 3 kids

a good variety of breakfast foods which were fresh and delicious