bit sad going through a bar to meet the staff

reception in manned had to walk around to hotel bar to get a member of staff to check us in

clean and modern, attached bar very good, unfortunately don’t do food.

reception desk/personnel no lounge no bar no foyer no signage on the main road no restaurant side entrance vulnerable to antisocial

i went up the stairs to a locked door then downstairs to a bar then outside to access the rooms

cheap and so good rooms where lovely and bonus having wf in rooms staff helpful good bar to relax

lovely place , easy entrance ,and parking ,and adjoining restaurant.

a member of the bar staff come up to us

perfect place to stay.good parking

very clean, facilities ideal for my one night stay. food in bar was very good.

hydro arena and city centre 24 hour m & s 1 minute walk away staff facilitated early check in and late check out which was really

channels close to hydro arena and city centre 24 hour m & s 1 minute walk away staff facilitated early check in and late check out which was really

comfy bed cheap breakfast kids ate free

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am when check-out is 11am

wine in the bar was very expensive but they were my only negatives

restaurant and bar in the inn is good enough after we were coming back from a sightseeing tour

friendly staff, bar food excellent

it had a restaurant and bar with excellent staff.

room was super comfy and outside bar area was fun

have recently redone the reception & bar area which now looks very glam

the hotel was open to all the campers and breakfast was available for everyone, as was the 24 hour tea, coffee and juice

our dinner in the hotel was also great, no faults whatsoever and breakfast was also perfect

had trouble getting breakfast as the breakfast room is also used by campers from the front field

the kitchen was stocked with everything you could imagine and available to help yourself, the breakfast was fantastic, like a bakery had delivered the entire stock of cakes, croissants,

great, nice quiet area around 30 minutes from glasgow city centre, there's a nice spread on for breakfast and the owners where lovely along with their doggos, very welcoming, informative and

beautiful room lovely breakfast and friendly staff x

no soft drinks or mixers in the bar and no ice

beds very comfy roons big xxx staff excellent especially josh the bar tender xx

fact that there is a bar with small food selection is great too

large comfortable room, very good breakfast, nice bar and friendly staff

really liked the quirky story behind the douglas hotel and the early check in

location was perfect, rooms were clean and got early check in

most staff were helpful, early check

t to be expected i would think) i also really didn't like the smell of the toiletries and the laundry detergent they have used for towels and beds, quite a sickly smell

also next to a noisy laundry room

and the bar especially the front area where you have an excellent view of the street and can people

staff were great. excellent breakfast. comfortable bed.

breakfast was nicely cooked,

staff were brilliant, so helpful. great breakfast comfortable beds

lack of channels on the tv, was only 1/2 adult channels, rest were kids channels even after 8pm which was really sad because the property was quite good value and the

breakfast 10/10

very clean and efficient, room service made very easy and had an extremely relaxing nights stay

good facilities including pool, steam room & sauna etc

maybe the car parking but we got parked fairly close to the hotel

room service was excellent and staff very friendly

spa = swimming pool and other facilities very good

we loved the quirkiness of the room and the breakfast

great staff range of beverages in the room and lovely breakfast in the morning

ambiance,staff,location as we were attending a concert at the ovo,bed so comfortable,breakfast.

breakfast was continental which suits me but a few hot items would have been nice as my hubby loves

very modern and clean. quiet location. great choice for breakfast.

room, spacious, comfy bed, wifi was great, bathroom was lovely and clean

great bar down the road called the slope, which has a great choice of home made food too

restaurant and bar was very quiet

i have 2 kids with me, that means you have a little groceries with you

kids loved it, my husband & i would have preferred a bigger comfier double, but we were very happy

with loads of men sitting around drinking, not ideal if you’re staying there with a wife and kids

room was right outside the lift door. 10 room service charge.

with loads of men sitting around drinking, not ideal if you re staying there with a wife and kids

basement floor near laundry room

room service quiet pricey but good selection

good breakfast...and early check in...

unbelievable so clean of a hotel staff was so nice just feels like home i was there with my 3 kids one son a amputee and i just felt so comfortable i have a cleaning disorder love to clean and

location and early check in was appreciated

great breakfast!!! local park close for kids.

the triple room is perfect for a single parent with two kids

really appreciated the friendly way the staff managed our non requested late check out, as our alarm hadn't gone off and we left our room 1 hour later than we had been

was trouble in the hotel because of the place being to busy and with loads of drunks around the bar and reception area, not enough security for such a large crowd

my partner was looking for one of the kids dummys and

plenty of free car parking the free wifi was excellent

kids eat free and substantial helping.

we were given a free late check out, friendly staff.

& bar closed especially @weekend was to wet to go to a bar or restaurant outside if had bar opened

the bar closed early

at reception very friendly - early check in accepted , rooms spotlessand very comfortable

the bar lacked atmosphere and poor choice of beers on tap

was delivered but hever got it all in all wouldnt return emailed when confirmed booking about early check in we were told this was possible (can provide evidence ) when we got there we were

noisy cleaners when i had paid for late check out

option for 1pm late check out

the blind was black out which helped keep the sun out in the morning concidering we had late check out

we also took advantage of late check out which allowed us to ease into the next day

also was very happy with the option for late check out as our flight home was very

a laundry room or a place to dry wet clothes would be nice.

they don't have a laundry facility and the closest one is close enough, but it's located outside (washing/drying

the staff were okay but they briefly lost my laundry

no laundry facilities but this is a very minor point.

great location where everything interesting is close, an outdoor laundry, parking and charing cross railway station are a stones throw away

workstation and wifi excellent to work remotely

wifi not the best for doing work

excellent service, good parking, excellent room service.

fast wifi is available too free of charge

that when we got up to our room there were dirty plates and glasses from the previous occupants room service

the room was very clean and we'll equipped. we used room service which was excellent.

the breakfast staff allowed us to take some herbal teas to our room, so thank you for that

the wifi could be better. should be secured and free

room service could have been cheaper.

such great value. good location for the secc and great breakfast and late check out!

the market to keep away from noise - comfortable room size ( big enough ) - toys and stories for kids - excellent service - reasonable price - it is really amazing

m and also very weak or no wifi coverage in my room as i have been given the corner most room on the top floor

the breakfast in the hotel is also delicious

wifi wasn t working or very very slow

decent room service menu

to sec, room size, amenities, connectivity to the city center, wifi speed, breakfast choice, views, bar, room service, walkways, practically

from more vegetarian options, a better selection of cheeses, and perhaps some pancakes for the kids

friendly staff lovely premier room, free mini bar access to club lounge fabulous breakfasts and dinner was great will return and recommend

only problem but not major was their wifi was not working, i had data on my phone so not an issue for me but heard lots of others not

extremely friendly and helpful and very good with our children, we also used the pool which the kids loved

breakfast choices ans cut of time

to city center and bus station, love the big room with a kitchen full equipped

air con or room service

the kids fell asleep

the gym and lobby

location was perfect for attending hyrdo with 2 kids

kids menu was perfect for my son though at a decent price

my two kids enjoyed the stay and the staff made them feel special

our room was very large which was great with 2 kids and the view was stunning over the clyde

large room -good price -near the hydro an secc -comfortable bed -clean -friendly staff -early check in for no extra price -nice restaurant located near

elevator, with kids and luggage can be annoying)

spacious room and staff superb, especially helpful with our blind dog service in bar a little slow as only one staff member on duty for a busy bar on a sunday evening; but he was

the bar was good and the hotel was very good

room service was fantastic and all the staff

we were also given another free drink because we chose eco room service

early check in

we had hot food from the snack menu which didn't look too promising but the barbecue chicken, mozzarella sticks & dirty wedges were all really delicious

banging about outside the room and all day i abs a late check out

more staff during the day, sometimes was at reception/bar area waiting for a member of staff not their fault as they’ve got 50 jobs to do but the bar

gym is good, small but well equipped

the restaurant and bar was awesome

bad wifi, tv sky remote doesn t work.

we also had dinner in the bar of the hotel and the food was freshly cooked with very fast service and very reasonably priced,

the room, we even had a spa bath

didn't seem to have a plug for the bath, so couldn't check out the spa bath.

is no parking for hotel guests, we needed to park at local gym parking, that turned out to be an expensive parking even with discount provided by hotel

staff particularly, the cleanliness of the whole hotel, the quietness at night, the breakfast and bar food

limited bar menu served to your room, but understandable during lockdown and good options for breakfast

the staff were able to facilitate an early check in by 60 mins.

generous breakfast buffet, good location, gym availability.

were working very late so were disappointed to be woken up by room service even with a do not disturb sign on the door but that was the only little thing

bar is slightly limited in what drinks are available and is the higher price end of the scale but

i found a hairdryer an iron even an xl large tower, a coffee machine whith all the extras mini bar very carefully organized and the bed was so comfortable

dated furniture, water scalded me, delayed checking out due to computer issues, couldn't phone room service but had to order in

the wifi didn't really work, there was no water provided with the room

everything was great. check in was smooth. gym was nice.

booked the night for my son, his wife and three kids as an early christmas present as they were going to see the musical hamilton

price was good for one adult and two kids

breakfast staff could be better organised, allocated one duty and one duty only

no room service

you only get one hour of free wifi so i had to use my 4g.

should have micro oven available in room or either at room service

fold out bed was a little small for 2 kids.

were unfortunately next door to a couple with screaming kids but that was not the hotels fault

sofa bed for kids was small..

the room was spotless and the spa was also exceptional as there were so many things to do plus breakfast was delicious

all the staff from front of house, concierge, bar and restaurant staff professional and polite friendly, valet parking so no hassle

expected a larger gym area, but it was perfectly serviceable.

booked our breakfast for 9am as we had booked the spa, it came at 925 which didn t leave much time to eat &

wifi wasn't great

the staff were great and allowed us to have an early check in

excellent even for 2 fussy kids

excellent location, very clean and quiet, and delicious breakfast.

our room was way too small for two. we had no option for an early check in.

rooms are spotlessly clean and we made use of the bar in the evening before bed and breakfast was also lovely

the hotel accommodated every part of my trip by allowing an early check in and late check out at no extra charge

it was great we were able to get an early check in so could use the pool facitities on arrival good choice of food at breakfast and

would have been fine to walk if kids weren t so young but otherwise everything was

swimming pool was great for the kids and if i stayed longer i would of used the massage

the breakfast and late check out.

whilst the breakfast selection was good, unfortunately the food was cold.

room service cleaners disturbance in the morning

friendly staff. great food and service in the bar. awesome breakfast.

to be tidied up as it gives a poor impression on arrival, as the refurbishment is on going the spa and gym were not available but stay was still enjoyable i will stay here again but possibly

free wifi was good and allowed me to work from my laptop

i was staying in a family room with two kids which made this discovery all the worse

excellent breakfast options

breakfast too expensive.

breakfast was too expensive so we ate elsewhere

slight mishap in the restaurant with burst pipe at breakfast but staff handled situation well

sky bar had issue with my booking (glitch on their side) however accommodated me with ease, empathy and

were great and did their best to allow us an early check in, however didn’t know the price of breakfast when asked, breakfast was tasty but

large rooms and breakfast was very good

gym and ideally a small pool

beautiful clean hotel with beautiful breakfast.

early check in

clean and convenient and good staff and early check in

the staff were lovely and accommodated our early check in and also authorised a late check out (gary on

excellent location. comfortable room. brilliant breakfast. friendly staff.

breakfast was great and the hotel location for the show we went to was perfect.

my husband didn't like the bar bill!

early check in and free guest laundry albeit dryer needs an upgrade

location and convenience of hotel having ev charging stations

wifi worked well

also they disabled the hotel app so couldn't order room service, as they wouldn't be able to cope with the demand, as they had 2 staff

excellent breakfast and late check out 12pm

very clean and new. breakfast was good. staff were helpful.

and although due to the restrictions we couldn't access all the facilities the option of the room service was superb , the breakfast was good and the location is excellent , george square to

friendly staff, nice pool and gym. friendly staff kids menu.

staff, facilities and the room. gym was outstanding!

facilities at the pool were great,and all staff

coffee at breakfast.

lovely pool with floats for kids to play with and nice steam room and sauna

food was fantastic, and the room service staff excellent, was trying to get over jet lag so didn't do much but rest and try and

kids complained about no free wifi in the room -premier inn did it.

kids loved it

staff at the reception desk was very helpful and friendly. they were very nice to my kids

complimentary late check out was very much appreciated on last day with long travel ahead

room, bed and breakfast was excellent

early check in very helpful staff jan lovely wee lassie £10 burger and chips the chips were

room, lovely decor and a really comfortable bed, lovely staff, nice gym and a nice breakfast menu

breakfast was lovely, great location and handy having a gym on site.

had breakfast in room, lovely and big hit with the kids

clean & modern with friendly staff - i even used the gym which was small but they have

amazingly large room, excellent spa/gym

wee spa nice and relaxi g staffvery helpful and friendly nothing was a problem

lovely little gym that was spotless friendly staff

the spa although small is so relaxing and an extra special touch when having a night away

lovely warm room, great breakfast, best hotel gym i've ever seen with pool, sauna and steam room

rooms were great and staff were lovely, only thing i would have to say that s negative is the pool opening at 4 as in the evening was when most of our plans were so we didn t really get to go

spa a little bit outdated and sauna didn't work when i was staying in

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful during our trip

we also loved the pool even though kids under 16 weren t allowed in the saunas or the jacuzzi

out how to order room service was a pain

couldnt get the wifi to work - it wasnt even coming up as an option for me on my phone

phone in the room to call for room service not working and cold water tap in bathroom sink was always warm

wifi is open, not secured, unusable for business travellers.

sliders in bar were delicious

great location, good amenities, lovely staff, early check in too!

we ate twice in the cafe bar and the food was excellent both times

the rooms were well-maintained, and the bar downstairs was a great spot for late-night drinks

location central to great bars restaurants train station great value for money bonus it's a late check out will deffo stay

needed a late check out which most hotels charge you for, they gave me one free of charge for an extra three

at christmas the atmosphere really joyous and families in lobby bar cheerful and happy

the hotel advertises a laundry service which was, in reality not available

great airy spacious rooms and lovely fresh breakfast

reception staff and bar staff very courteous

a good variety of breakfast foods which were fresh and delicious

gym equipment limited

breakfast offered

modern room which the kids loved (we had a triple room with bunkbed and double)

i found myself having to stay here with my 2 kids under very difficult circumstances and i couldn't have been made to feel any more at ease

breakfast was also great

breakfast and, although we stay local and were at an evening function, we'll return with the kids once the leisure facilities are completed

the late check out, the bar and the room size.

a free complimentary upgrade into the junior suite and a complimentary late check out

quick efficient & early check in

he was great with the kids and definitely made our stay memorable for them

lounge, gym, bar, breakfast and dinner areas were immaculate

the gym need a/c

was the only place in scotland in our whole trip that had an air conditioner and a gym so we were thankful for that

friendly and professional staff and added bonus was that an early check in was facilitated

was fantastic as were reception staff and bar staff

room , friendly reception staff,late drink at the bar and a nice breakfast with great coffee, and free parking

cinema, bingo, casino and decent food options 1min away

was super especially seen as i was travelling with kids

check in open late, 24hr reception with pizzas and drinks. late check out as standard.

great breakfast

everything was great staff friendly and good with kids.

kids loved breakfast, room service and the pool.

nice accommodation with lots of included amenities including pool, gym, etc

the free parking was a great bonus

a nice place and met expectations but swimming pool was out of action when attending for a spa day which i only found out on arrival, as well as other customers

the lift the corridors and the room staff were very pleasant and helpful there was a small bar for refreshments and snacks breakfast was great and plenty of

no early check in.

nice bar and comfortable surroundings

room service would be a great addition for when you arrive late and just want to climb into your

firm beds, clean rooms, great location & fantastic breakfast

fact that it doesn’t have kitchen for the use if the guests and no free coffee

double capsule is not really built for 2 adults

if there was a kitchen i didn’t see it. but clean large bathrooms

3 adults in a room

no kitchen

staff lovely! security man gifted our kids a small teddy bear!

room service was swift and piping hot when it arrived. room had everything required.

room very noisy due to trains !! did keep kids awake

she was welcoming and warm and helped sort us with an early check in, as we had a flight in from belfast quite early

accommodated early check in for me. and late checkout complimentary 5*

having a little personal kitchen was very handy

apartments with a perfect location brand-new apartments, everything was clean, kitchen and bathroom facilities in good condition

the bed is very comfortable and they have a good breakfast

the kitchenette was a great addition

they explained everything we needed to know and were great with our kids

i forgot my work out clothes, so i didn t have an opportunity to utilise the gym!

we really enjoyed our stay here and got room service

we got an early check in which was a bonus and greatly appreciated

bar area very relaxing

the hotel is immaculate & very comfortable, we also had a lovely breakfast

chilled vibe , excellent breakfast options

the location was great for me the staff were excellent especially the young girl behind the bar who’s from inverness

expensive breakfast

late check out was a great option although i didn’t use it

the breakfast was cooked fresh and plenty of choice

also on arrival very difficult to find parking due to large wedding taking place

the spa and gym facilities were fantastic

fabulous setting, excellent breakfast, very helpful staff, huge swimming pool

lunch to in the spike bar was lovely breakfast was very good with a great range snd choice and what a stunning setting

very slight issues were spa not having a spa bath and the bar having a poor selection

they also gave me a late check out so an excellent stay

breakfast was lovely and filling, set us up for the day

spare bed for kids could be more confortable.

restaurant and bar available and a great serves a great breakfast

the price of alcohol at the bar was a little expensive.

location. wifi. space. parking. restaurant.

pleasant and professional staff helpful with early check in as we were getting dressed for a

since the pub was very quiet, we got to talk to the two bar tenders for quite a while which was really nice

free parking and very close to city centre.

lots of parking out the back, and both breakfast and dinner were really good