wifi is dreadful. intermittent at best. still only one lift working - that's about 2 years now!

were not many staff for room service , the receptionist had to bring the stuff by her self

had to buy an extra room for kids

beds were very uncomfortable and the noise was terrible kids running up and down the corridor all night

accessibility to airport and friendlly staff. plus best breaded mushrooms ever via room service!

hotel great staff nothing wzs a bother great bar service

swimming pool, good, parking good and room service was very

the gym equipment was a little bit tired and one piece was broken

the bar area was nice for a quick bite and the staff was

the spa was a nice addition to melt away some stress and just relax

really liked the quirky story behind the douglas hotel and the early check in

i had a long trip and they accommodated me with a late check out

restaurant and bar in the lobby, very close to airport yet excellent soundproofing, great staff

husband said the breakfast was excellent

i had 4 kids in my room with me, 2 in the sofa bed and had to have 2 in the double bed with me as there is

to do with the hotel but other guests making loud noises in the early hours, kids shouting

everything bar the roam noise

s a 5 minutes walk to

big plus is that they do room service, so breakfast in my room - tbh it could have been hotter but i think that's the price

were here for one night, the wifi didnt work and there was no answer on the reception

loved that we could book adjoining rooms so that parents could sleep in separate rooms for the kids

ich i didn't),

limited menu, no food available after 9:30pm & no room service, breakfast was not good value for money and was not well done, eg one had to stand &

second visit it was room service, which was brilliant

comfortable bed, great shower, mini fridge, excellent tv, safe, great restaurant and a gym

small but functional gym quiet rooms very clean close to airport and 15 minutes into central

loved the room service food was beautiful and good value, and loved having my breakfast in room in morning

the friendliness & cleanliness of the hotel with spacious rooms and relaxing pool area.

wifi was poor in the rooms but expected so didn't get as much work done as i would like but maybe

spa was very good and well equipped with shower gel and lockers with keys

easy parking

time spent in the wee bar with a wee dram was the perfect note to wrap up a fabulous trip to glasgow

great breakfast. nice selection, well prepared and seved. very welcoming hospitality.

bar has wonderful selection of whisky

the lounge and breakfast and bar area were lovely

comfortable room in lovely old house excellent breakfast wonderfully welcoming and friendly staff comfortable lounge excellent location in heart

lots of free parking and very well located for travel to the west end, braehead, motorways and loch lomond

ample parking and good wifi signal

towels and room service each day

stayed 3 times now & never been able to connect to the wifi yet

parking was easy and although there was entertainment on downstairs the soundproofing was excellent

love this hotel only down fall this time spa was closed but i'm sure it will be open again now and refubished lovely, me and my partner got

good buffet breakfast

breakfast was as reasonably priced as it gets and well worth waiting for

whilst the breakfast selection was good, unfortunately the food was cold.

wifi in room dirt and hair left in bathroom breakfast absolutely disgusting

lounge bar very comfortable and great value

warmth to the decor, safe parking, pleasant staff, hot water for the massive bath and a beautiful bar and

decent bar downstairs

we weren’t able to try out the food because the bar was so busy,(sat night

customer service, cleanliness early check in and tartan carpet

reception desk/personnel no lounge no bar no foyer no signage on the main road no restaurant side entrance vulnerable to antisocial

location was not great and it was quite noisy from the bar downstairs, but it was a weekend.

clean and modern, attached bar very good, unfortunately don’t do food.

bit sad going through a bar to meet the staff

the owner also owns the bar downstairs and is happy to provide plates, cutlery etc for use in the bar or beer garden

nice clean rooms. good breakfast. friendly staff

the toilet beautiful lot of mirrors, sadly couldn't stay for the breakfast as i was late for a meeting

friendly clean great breakfast

had a drink in the bar which was quite noisy but i expected that, it is a popular pub after all

but breakfast in the morning was very nice

we would have cancelled sooner but our kids were exhausted by the time we got to the room

of the duty manager, the reception staff i dealt with were all very friendly and helpful, the bar staff were both friendly and efficient

it would be lovely to see more choice for vegetarians on the bar menu.

i wouldn’t have felt comfortable staying in the room with our 2 younger kids with the window being able to swing open fully as it was broken

their best and could managed a room for us within 30 min, not only that they also offered us a late check out when we had our flight

it was a little warm down the corridor to room nearest to pool

more info in the rooms regarding menu / room service / how to access wifi

windows at shoulder level)

had food in the lounge bar in the evening, fish and chips were excellent

we didn't play golf, but it looks great

the bar prices

bar area, food was reasonably priced & very nice

staff are very friendly and very attentive , a lovely public bar and very friendly locals

the staff were incredibly friendly and very kindly gave us an early check in as we had a wedding to attend nearby

great bar menu and again staff offered great service

delicious breakfast

and the bar stayed

i thought breakfast was included but it was not.

large comfortable room, very good breakfast, nice bar and friendly staff

are a family of 4 with 2 kids of 9 and 6

nice bar area

the staff in the bar especially thomas and his boss they made us laugh all night

location was perfect, rooms were clean and got early check in

room was clean and the receptionist was very friendly and helpful and even gave an early check in

and the bar especially the front area where you have an excellent view of the street and can people

great breakfast in the morning

the staff were really friendly and helpful. freshly cooked breakfast

clean comfy bed nice room excellent breakfast and staff very helpful great location

staff were brilliant, so helpful. great breakfast comfortable beds

late check out at 11am also meant a leisurely pack after breakfast

it was excellent value for money and included breakfast and free wifi in the price

it was perfect for our family, we used the family room and kids were very happy

great bar down the road called the slope, which has a great choice of home made food too

wifi is a bit slow at times, but not a major issue.

good wifi

only problem but not major was their wifi was not working, i had data on my phone so not an issue for me but heard lots of others not

wifi could've been better

arranged late check out but a member of staff literally burst into the room while we were in bed

with friendly staffs, good facilities

they also let me have a late check out after i wasn t feeling great after swimming my blood sugar had dropped

breakfast was continental which suits me but a few hot items would have been nice as my hubby loves

the rooms were comfortable and attractive; breakfast was very good and the staff was also great

breakfast was fine, would have more gluten free/vegan choices and a full scottish breakfast:) the

breakfast was plentiful with good variety

facilities had a bar but you couldn’t order a drink from it - you were required to buy an entire bottle of spirits

was pretty good, quite close to the centre, lots of cafes, several groceries' stores and a laundry place nearby

we obviously had our 4 year old, so understand what kids are like, but why she had her kids at work i don t know

which i thought it was going to be put on my card also heating was on always very cosy rooms and wifi was

car park, strong wifi, clean room and bathroom, comfyish bed, great staff on front desk, a lift to all floors, tv

stayed here with my two little kids for a wander around kelvingrove, botanic gardens and the transport museum

staff, facilities and the room. gym was outstanding!

we enjoyed using the pool and spa facilities on the day of check-out

comfy beds , great spa and swimming pool

friendly staff, nice pool and gym. friendly staff kids menu.

all staff very friendly, dinner and breakfast excellent. hotel very clean and tidy and modern.

good breakfast...and early check in...

great breakfast!!! local park close for kids.

adults in our group, carrying luggage up 4 floors and changing room pairings for safety with the kids was very difficult

the area is also packed with nice places to eat and drink, and a park to walk or let the kids play

not really suitable for young kids

really appreciated the friendly way the staff managed our non requested late check out, as our alarm hadn't gone off and we left our room 1 hour later than we had been

lovely building, great big room, speedy wifi.

had to run downstairs for milk or it would come off room service

the bar and restaurant were very good as was the food at our evening meal

parking

we ordered room service and the food was delicious

sky bar had issue with my booking (glitch on their side) however accommodated me with ease, empathy and

rooms, good breakfast buffet at relatively low price, value for money, location few bus stops away from city

breakfast was spot on and location was perfect and the evening meal me and the wife had was

gym, despite being spotless and having and ac, could've had a bigger variety of equipment

lovely big room and a great breakfast! right beside the hydro so ideal for concerts

i had requested an early check in if possible as we had lunch booked for my husbands 40th birthday and the team were

breakfast comfortable room with nice design touches good river views late check out at 12

than a two minute walk away from the armadillo ❤️ exceptionally clean and modern, the best breakfast facilities i’ve had

breakfast excellent ...great variety

welcoming staff clean and fresh late bar til midnight which was an added bonus after late night show at the hydro late check out

fruits lonely, kids liked waffles

i also love that it has a few facilities like the gym

offers every comfort, spacious and clean rooms, excellent views of the city, and a well-equipped gym on the first floor

gratefully we had cool air/conditioned rooms, and we were granted early check in

close to sec for concert , breakfast was excellent

early check in and also early into breakfast as well

early check in

location, fun atmosphere and late check out

- which we enjoyed, carry out cups to take extra tea/coffee up to the room after breakfast and late check out at 12pm

loved the bar and the clean rooms, great value!

possibly misses a swimming pool, that would make it complete

the restaurant was near by and the breakfast was next door

very clean well kept grounds friendly staff kids play park was a added bonus

added bonus would have been a pool

amazing lodges just lovely we got room service and food was amazing i would recommend to a friend and will be

the location is good, long breakfast until 12for 8€ for adult, kids for free.

breakfast available at extra cost if not already in your

location was great with bowling, cinema, casino and a few restaurants

was super especially seen as i was travelling with kids

breakfast was nice, didn't expect to have complimentary breakfast for kids with paying adult, super value for money

great breakfast and evening meal, lovely staff and comfortable rooms.

bar not serving alcohol until 12 lunch on the sunday, then when asked why was rudely told because

loved the fact that we got free entry to the sister hotels spa and pool which was amazing

wedding til late very noisy, kids running down corridors all night. aircraft noise overnight too

receptionist was super helpful & bar waiter nick was very kind and attentive for my evening spent in the restaurant

the attraction places no free parking but they offer discounted rate for the parking fees allow early check in equipped with

had to cancel wanted extra for a early check in

& bar closed especially @weekend was to wet to go to a bar or restaurant outside if had bar opened

was delivered but hever got it all in all wouldnt return emailed when confirmed booking about early check in we were told this was possible (can provide evidence ) when we got there we were

in with smiles from the staff, very welcoming and patient, answered all questions and even opened bar so we could have drinks, rooms were fantastic bathrooms had baths and showers, room was

laundry - none onsite, but on street laundry available next to the gas station and cash only - min

no cooking, towels, must be bought, no laundry.

i guess the maintenance time like laundry and vacuume, it was on the lobby, in rush hours

a laundry room or a place to dry wet clothes would be nice.

there are no facilities that you might expect in a dorm such as common area, laundry options, kitchen

breakfast was lovely and also room service came up within 15 min

quickly inform us on where things where or assisted us in each part of the hotel

kids can t use pool after 7 which we didn t know before getting there so we didn t get a

i checked in late

the food in the restaurant was lovely the staff were also very friendly and helpful spoke to the kids and made us very welcome

for small kids it hard to get to the pool

from reception to the bar

complimentary late check out was very much appreciated on last day with long travel ahead

swimming pool and sauna were a bonus

the indoor pool. despite having to leave the main hotel building for access

t still build work in progress while visiting, no gym, no air-con): great shower, nice furniture - huge comfy bed - nice view - breakfast is ok -

loved the hotel. great location. staff exceptionally friendly and helpful great breakfast.

hotel and rooms were very clean and lovely breakfast was good and good times

the gym had everything needed for a good morning workout

there is also a small gym, so you do not have to skip your daily exercise routine

i was impressed with room, the location, the breakfast and the staff! i will definitely be back!

very nice hotel. well appointed. good bed and bathroom. excellent breakfast

ideal location ,great value for money and a great breakfast

t requiring signing up for something)

excellent value for money. nice and clean. wifi is very good.

we also loved the pool even though kids under 16 weren t allowed in the saunas or the jacuzzi

family rooms spacious and very comfortable with wifi

great spa facilities

they allow me early check in staff were friendly

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room which the rumbling kept us up the whole night and windows didn't open one tiny

delicious breakfast with lots of options

wifi very slow, disappointing

gym on the top floor too

breakfast was good, staff very

spacious breakfast was fresh and very tasty wifi that actually stays connected friendly

the girl who served us in the bar and brought our room service up was so lovely and chatty

really welcoming with the kids and the dog. team were fab, food was good and rooms nice

staff where very polite and welcoming and our stay was very nice the room was beautiful and the room service was

room service was fantastic and all the staff

really welcoming with the kids and the dog. team were fab, food was good and rooms nice

food was lovely with great variety on the breakfast buffet

to glasgow via the caledonian sleeper train, so we arrived early in the morning

the room

i especially like the bar area

the 24 hour bar and the pool table, staff were nice and rooms were good

better gym but apart from that it was great

very fast laundry service

ev charging at the door, and and excellent location for going out and restaurants

spa / room service

from early check in, umbrellas, taxi, drinks

kids loved the pancake machine

gym great too

great for an overnighter but didn’t use all facilities like the gym

room facilities and gym are good

breakfast options were wide and filling

staff did not agree for late check out even for 11am without paying £12 extra

the blind was black out which helped keep the sun out in the morning concidering we had late check out

only one room key worked we paid for late check out and was woken by cleaner at 11am

we also took advantage of late check out which allowed us to ease into the next day

option for 1pm late check out

comfortable, gym facilities, friendly and helpful staff and wondered complimentary

location and great staff - everyone was so friendly cheap late check out half price parking car park literally over the road 24 hr food service (though

as above - woken early by a laundry van!

generous breakfast buffet, good location, gym availability.

later that evening at the bar her, katherine, and bethany greeted us with smiles

friendly staff, spa facilities were nice and clean. room was lovely and spacious

asked for early check in & we got in 3 hours early which was great

lovely bar area and friendly staff throughout.

the kids loved the pool and the rooms

the white towels were luxurious and we appreciated the late check out of 12 noon

room service menu states until 11pm but when you go to order at 10:30 you re told it ended 9:45pm

free wifi

dated furniture, water scalded me, delayed checking out due to computer issues, couldn't phone room service but had to order in

the boutique size, restoration of historic building, location, staff, bar room service and general vibe

great room service!!

a contemporary modern hotel very clean good staff and a great breakfast

and the room was well equipped and room service prompt with all our requirements that day

excellent breakfast options

the sofa bed for kids kept sinking so kids got a bit scared

easy check in, complimentary early check in and out

friendly service and early check in.

breakfast was also great

but at night the vega bar and wspoons had coffee machine switched off

not much we didn’t like but there was no where to do our laundry

nice hotell staff very acomidating very central for shopping late check out great would highly recomend to freinds and family

good bar area

would have loved to experience the hotel facilities, the bar , restaurants, atmosphere under normal circumstances so there was nothing i didn’t like that

could hear the guests kids upstairs but you can't have everything in life !

staff in breakfast were fantastic

katherine and the rest of the team were fantastic and room service was delivered in less than 20 minutes

upon arrival the spa bath was not working

there is a lot of parking

kids running up the hallways late at night people arguing downstairs outside at 2am in the morning

louise in the bar couldn't have been any better

bar was open till after 3am for guests

wifi was intermittent in room

late check out

wifi was not working in the rooms, only in the reception

location central to great bars restaurants train station great value for money bonus it's a late check out will deffo stay

we arrived early from a red eye flight from washington dc and they offered us an early check in with no extra

early check in would have been helpful but was not avaiable

if anything, it could do with another bar area as it's very popular due to the tasty drinks and lovely location

would have been nice to have a room service option or a cafe on site other than the upscale champagne room

the staff were amazing from mark the concierge sophie in champagne central, the room service staff and the ladies on check out

early check in

clean and convenient and good staff and early check in

the staff were lovely and accommodated our early check in and also authorised a late check out (gary on

room service at night, i got late from work and there was nothing to eat

price was good for one adult and two kids

bar staff made the best ever irish coffee

excellent cleanliness and comfortable and breakfast

the tv wifi wasn t connecting so i couldn t put on youtube and netflix when it said i could

gym, sauna and cold plunge made our stay extra special

the toilet was spacious and the rainfall shower was excellent

staff were fantastic got an early check in and were so helpful with any requests

the spa was a great way to wind down

lovely, inviting bar area

no breakfast

played pool in the bar the morning after and also had breakfast

room was very comfortable clean breakfast was really good and great selection

great prices for food and drink in the bar area which was spotlessly clean

spacious and uncluttered room; friendly and approachable staff, and a very playful pub dog in the bar to add to the homely atmosphere

there was no price list for the mini fridge and room service was quite expensive.

sofa bed was pretty uncomfortable and a bit small for our kids - 13 and 11 years

no room service once restaurant shuts

also big thank you to kat on reception who arranged for us to have a much needed early check in for my young disabled son

they need a better room service menu

bed was very comfortable, and there was plenty of choice for breakfast

have liked the bar to be open a little longer as we had something so we could have celebrated a great scottish

early check in

we arrived early to drop of our lugguage and we manage to get an early check in at no extra cost

breakfast excellent

also the gym is well-equipped and the view is nice from there

bar service was great

room service in the evening on day two was prompt and the food was again delicious and brought by a

no one eats 18 worth of breakfast let alone kids

location is perfect and the breakfast choices are very good; wifi connection is great too

only thing that let it down a little bit was the breakfast wasn’t great at all

they explained everything we needed to know and were great with our kids

clean room with kitchen facilities. central location

apartment is decent size, suitable for families with kids, kitchen is well equipped

the kitchenette was a great addition

modern great location friendly staff. great breakfast

it was everything perfect. i got early check in, nice staff.

the presence of the gym was an absolute added value

refrigerator in room laundry is 21 which is extremely expensive, it came back soaking wet and they lied and said

breakfast fantastic

reception staff and bar staff very courteous

comfy beds, excellent location and lovely building, good breakfast

started doing cocktails and it says that the bar was open to residents (subject to availability) but i wasn’t informed that you stop selling

staff at bar were exceptional, as on previous occasions very helpful

great airy spacious rooms and lovely fresh breakfast

modern clean city centre hotel with good bar area and lovely breakfast

central location, nice friendly staff, room was clean and we even got room service although we were only staying for 2 nights

the decoration the rooms were spotless the staff were very friendly nothing was to much trouble, breakfast excellent and liked the security at the hotel

great price and loads of character an optional late check out and staff the friendliest

the city centre over the weekend ) the hotel bar was quiet too, we didn t eat at the hotel but breakfast looked good

laundry system was a bit fiddly - you had to download an app and load money onto it as the tablet

very reasonable price to use the laundry

was also a lot of facilities out of order, such as half the living space, the toilet and the laundry room, which was a bit of a bummer

thanks again for the help of the laundry coins issue

- no self catering or kitchen area, so if you’re backpacking / riding and arrive with your own food, you don’t know

every staff member was lovely including bar staff and breakfast team

was the only place in scotland in our whole trip that had an air conditioner and a gym so we were thankful for that

i found the early check in and late check out really useful as it allowed me to tailor my stay around my travel and meeting

good wifi too

we were going to a wedding and went out of their way to accommodate an early check in for us and arrange taxis etc