stayed 3 times now & never been able to connect to the wifi yet

no room service - we were arriving just before 9pm

parking was easy and although there was entertainment on downstairs the soundproofing was excellent

it provided everything we needed, comfortable bed, spacious room, off road parking and a very reasonably priced restaurant on site

turned out the bar manager alerted the housekeeping manager who cleaned my room first allowing me early access

no restaurant or bar for breakfast and evening drinks

location was not great and it was quite noisy from the bar downstairs, but it was a weekend.

bit sad going through a bar to meet the staff

reception desk/personnel no lounge no bar no foyer no signage on the main road no restaurant side entrance vulnerable to antisocial

i went up the stairs to a locked door then downstairs to a bar then outside to access the rooms

very nice breakfast ordered from room service

just a little thing, wifi reception was not the greatest in the room

room good, breakfast excellent, staff very friendly and helpful, what more do you want?

property was incredible, was super clean and great value for money , the pool is lovely and good gym facilities

had a nice pool and gym available and the communal areas were neat and

really liked the quirky story behind the douglas hotel and the early check in

clean and comfortable, room service and decent pub grub with choices.

very clean room and comfortable beds,excellent parking

hopefully the swimming pool and spa will be working when we visit the next time

quiet hotel nice overnight stay with my partner, friendly staff lovely dinner and breakfast

room was newly renovated but windows opened dangerous for kids as all floors are high up

room, bar, bar staff all good, no issues

the guy behind the bar was excellent, professional

wifi service very poor

we could hardly get near the bar most of the time, far to many people from the boxing hanging around the bar area

my partner was looking for one of the kids dummys and

lack of parking

very slight issues were spa not having a spa bath and the bar having a poor selection

the breakfast was really nice also the staff came across very well.nice quiet location

the good - i had one of the best room service meals i've ever had, pretty perfect duck with berry jus and truffle mash, followed by

slight issue when eating in the bar is height of chairs makes eating a meal a little more awkward

convenient free parking

friendly staff, pool perfect for the kids to unwind, brilliant choice at breakfast !

to where i was working, nice gym and pool

we were there as a group of adults and kids, kids enjoyed pool

everything was great staff friendly and good with kids.

kids slept all night no problem too and breakfast was really

bar, restaurant and especially the breakfast availability for those leaving early in the morning (available from 04

service at bar was very slow, one pedantic dude serving a busy place

on late flight

clean and comfortable with breakfast included

and was able to get an early check in after arriving on an early morning trans-atlantic flight

and food in restaurant and room service late was 10 out of 10

bar and restaurant on site

2 bedrooms. one for adults and the other for kids. plus there was 2 toilets

the hotel was excellent value for money, and room service was very efficient

wifi didn t work in our part of hotel.

i got the feeling they were local kids working the weekend at a local hotel…

its all good - food, people, rooms, gym, great vfm

i got the feeling they were local kids working the weekend at a local hotel

thought the wifi was hard to access - sign up for a scheme or i had to have my room number

we got an early check in and a late check out

large room comfy bed, lots of hot water, free safe, late check out, good location and parking

the tattle scones on the breakfast bar were very very tough.

lovely food and great selection on kids menu which is most unusual

have been nice if public computers for the internet and laundry facilities had been available

breakfast was amazing ;) even our kids loved it all

kids enjoyed seeing the horses

friendly staff, bar prices too high,

we have stayed and will be returning as often as we can, the staff are amazing from reception to room service, this is a true relaxing break and i would highly reccomend to anybody considering

the lodge was great,comfy beds,hot tub excellent..wifi reception great.

the breakfast was

the breakfast in the morning was really tasty and they have a good selection of vegetarian and vegan

spot on for the requirement of delivering my kids to uni

fact that there is a bar with small food selection is great too

large comfortable room, very good breakfast, nice bar and friendly staff

amazing breakfast and wonderful staff, very polite and really willing to go above and beyond.

very friendly staff,super breakfast,good location

room spotlessly clean and the breakfast was perfect to start the day

spacious and uncluttered room; friendly and approachable staff, and a very playful pub dog in the bar to add to the homely atmosphere

welcome was nice. breakfast was good and plentiful.

breakfast was included but we did not partake

excellent breakfast

we didn't stay for breakfast or have dinner, but there is a fantastic whiskey bar and comfortable lounge

the wedding venue we were attending the staff were very friendly and there was a good choice for breakfast

great breakfast. nice selection, well prepared and seved. very welcoming hospitality.

the staff allowed us early check in and late check out

nice bar area

bar staff very good and chatty

and the bar especially the front area where you have an excellent view of the street and can people

we came to glasgow for a wedding, and therefore requested an early check in on saturday morning so we could get ready in our room

lack of channels on the tv, was only 1/2 adult channels, rest were kids channels even after 8pm which was really sad because the property was quite good value and the

breakfast was nicely cooked,

peaful lication with nice restaurants and tge botanic park for kids

breakfast was good and friendly staff

late check out at 11am also meant a leisurely pack after breakfast

lounge bar very comfortable and great value

we weren’t able to try out the food because the bar was so busy,(sat night

warmth to the decor, safe parking, pleasant staff, hot water for the massive bath and a beautiful bar and

helped me with a late check in as my flight got in late

customer service, cleanliness early check in and tartan carpet

the hotel was open to all the campers and breakfast was available for everyone, as was the 24 hour tea, coffee and juice

our dinner in the hotel was also great, no faults whatsoever and breakfast was also perfect

house open 24 hours with warm comfortable and beautifully furnished sitting room, dining room and breakfast room

the breakfast was also

great breakfast, great grounds.

wifi wasn't good in the rooms.

room was spacious and plenty of car parking space. very friendly staff to assist us.

easy to find and good parking

i love this hotel as it is just off the main road with plenty of parking

wifi and inroom air conditioning would be a nice addition.

good breakfast choice

great staff range of beverages in the room and lovely breakfast in the morning

breakfast was plentiful with good variety

the rooms were comfortable and attractive; breakfast was very good and the staff was also great

we loved the quirkiness of the room and the breakfast

wifi band in our room

restaurant and bar was very quiet

kids loved it, my husband & i would have preferred a bigger comfier double, but we were very happy

room, spacious, comfy bed, wifi was great, bathroom was lovely and clean

the wifi was quick enough for me to watch netflix when i returned of an evening

car park, strong wifi, clean room and bathroom, comfyish bed, great staff on front desk, a lift to all floors, tv

with loads of men sitting around drinking, not ideal if you’re staying there with a wife and kids

left at 08:00 the next day to get home for kids football match

room was right outside the lift door. 10 room service charge.

construction all around hotel entrance, very inconvenient and dangerous for kids to walk along street traffic

good breakfast...and early check in...

adults in our group, carrying luggage up 4 floors and changing room pairings for safety with the kids was very difficult

the area is also packed with nice places to eat and drink, and a park to walk or let the kids play

not really suitable for young kids

girl helped us out with an early check in.

very clean, room had everything we needed! great breakfast, and really friendly, helpful staff!

night and the bed and pillows were super comfortable and i didn't hear any noise at all from the bar below, just a bit of noise from the traffic outside but this quietened down after rush hour

both dinner on the first night we arrived then on the following mornings for breakfast menu inspired us to try different food when returned home

for overnight stay after landing at glasgow airport then drove home next morning after a lovely breakfast

staff were really helpful and friendly. nice bar and restaurant

really appreciated the friendly way the staff managed our non requested late check out, as our alarm hadn't gone off and we left our room 1 hour later than we had been

were exceptionally helpful , asked for early check in which was facilitated immediately

amazing staff, clean rooms. great location, good selection of breakfast options.

early check in and quite room, both accommodated which made a real difference to our

i d requested an early check in and it was handled brilliantly and gave to me free of charge

great food in the restaurant, lovely spa and gym with free use, stunning views

friendly staff, bar food excellent

room was super comfy and outside bar area was fun

have recently redone the reception & bar area which now looks very glam

the bar was mainly locals from the village who were all very welcoming and bar staff were excellent

it had a restaurant and bar with excellent staff.

reception staff were so nice and great with kids

location to the hydro, bar staff and swimming life guards were great with the kids.

beds really comfy, amazing gym, lovely bar, great staff

room was spacious. facilities was brilliant. gym and pool as part of our room price.

was nice lovely bar and grill & great facilities

loved the late check out of 12pm unlike most hotels with 10am

location is perfect and avoids any struggles getting tired kids home

fruits lonely, kids liked waffles

i also love that it has a few facilities like the gym

my partner was up and down all night being unable to sleep, i ended up having to ask for late check out as i was absolutely exhausted from having no sleep either as i didn't want to sleep

we had hot food from the snack menu which didn't look too promising but the barbecue chicken, mozzarella sticks & dirty wedges were all really delicious

early check in and also early into breakfast as well

gym very

the hotel also has a built in gym and various games in their front lobby such as pool, table football and a photobooth

of genius) there were also lots of things to do inside the hotel, like a photo booth, pool table, gym etc

there is not any gym, spa, swimming g pool etc.

skybar was great but would be even better if table service

large rooms and breakfast was very good

rooftop bar has some great views

it was a shame the gym was closed, but that was down to covid.

location and convenience of hotel having ev charging stations

comfy bed, lovely breakfast and friendly staff.

early check in available, friendly staff, great rooms and clean. would definitely come again!

dinner and breakfast were both lovely

excellent location. comfortable room. brilliant breakfast. friendly staff.

was delivered but hever got it all in all wouldnt return emailed when confirmed booking about early check in we were told this was possible (can provide evidence ) when we got there we were

the bar closed early

the attraction places no free parking but they offer discounted rate for the parking fees allow early check in equipped with

receptionist and helped with early check in

we did get an early check in at 3pm

they don't have a laundry facility and the closest one is close enough, but it's located outside (washing/drying

laundry - none onsite, but on street laundry available next to the gas station and cash only - min

the staff were okay but they briefly lost my laundry

no laundry facilities but this is a very minor point.

great location where everything interesting is close, an outdoor laundry, parking and charing cross railway station are a stones throw away

nice hotel, good clean room, friendly staff, delicious breakfast.

price was inflated due to the open golf being on at troon.

brilliant breakfast

the room was very clean and we'll equipped. we used room service which was excellent.

to the train station and 5 minutes to charing cross scotrail station - comfortable beds - good wifi signal in room - good breakfast variety - great value for money - good soundproofing - clean

swimming pool area was closed !!!

we got in early check in and a late check out

room was a great size with large beds, drinks in the bar were lovely!

very nice gym and spa in the basement

ception, bar, spa, breakfast) staff made the experience better 100%

fantastic stay. great kitchen.

own issue in that part of the hotel) and we

air con or room service

second to none. good value for money, though breakfast is expensive and cuts off too early.

having the little kitchen was great, the fridge was useful

friendly staff , late check out

wifi very slow, disappointing

the man in the hotel bar

the breakfast in the hotel is also delicious

we had room service on 1 st stay was fab

really welcoming with the kids and the dog. team were fab, food was good and rooms nice

was quiet and comfortable and came with so many things i wasn't expecting coffee machine, mini bar etc the bath was so deep and you could control the water temperature to be perfect

this hotel several times over last 19 years so a bit disappointed with this stay and floor , also late check out on a saturday and cleaner decided to hoover our floor outside room at 8:30am

also my room was ready early so the early check in was a great surprise too

was loud poor nights sleep for me and my 11 year old wouldn t recommend room 151 when you have kids

for small kids it hard to get to the pool

easy check in, great location and lovely staff. late check out was a bonus.

pool didn't look like pictures

no swimming pool open

very good room service

only one room key worked we paid for late check out and was woken by cleaner at 11am

noisy cleaners when i had paid for late check out

also was very happy with the option for late check out as our flight home was very

staff did not agree for late check out even for 11am without paying £12 extra

the late check out option (£10 extra) was easy to book and well worth

it had everything we needed, and the bar and restaurant were top-notch

comfy bed nice sized room with lounge area good wifi and room service

pleasant and professional staff helpful with early check in as we were getting dressed for a

was very nice and room service was very efficient and quick and staff were fantastic couldn t do enough for us so

free parking and very close to city centre.

great comfy bed and location. kids loved pool. nice and warm

bar staff great, restaurant had good food and again lovely staff, breakfast was limited due but

kids loved the pool, i loved the sauna

we didn t use the spa facilities so can t comment on that

excellent service, good parking, excellent room service.

staff was so friendly and absolutely fantastic with the kids

staff, location, room the breakfast was such good value.

kids running about the corridors at midnight.

great choice for breakfast & the staff were so helpful

to the golf course we were playing at the next morning

property, staff were incredible, spa facilities were amazing, the whole experience was excellent and the best hotel i have ever

when we asked about wifi we were advised you had to be a member only to connect

wifi was a bit hit and miss but maybe that was a bonus to help us relax more!!

room service

the recent refurbishment was excellent - fantastic restaurant & bar areas. well done!

was working on a project in my room, and wanted to use room service i was unable to due to not having credit on my room, i feel it would be beneficial to

good wifi

with first class room service what's the best i've ever had even in five star hotels also although the menu in the

we also loved the pool even though kids under 16 weren t allowed in the saunas or the jacuzzi

wifi

easy book in. 24 hour bar. late check out . wonderful breakfast.

price point - great checkout time and procedure - staff are helpful, kind and friendly - breakfast available with wide range of

great location, friendly staff and the gym was well equipped and very clean

were excellent and very friendly x hotel was extremely comfortable and in a good location x breakfast was of a high standard

over i spilled coffee all over my hoodie and when we reached the hotel i asked if there was any laundry places around and they volunteered to wash and dry my hoodie at no extra charge

great early check in of 2pm and late check out of midday which really makes the difference

room service was mentioned in the room but on requesting it was told it was not available very

early check in...

the breakfast in the morning was delicious

amazing staff rich breakfast clear place coffee, juices, fruits all day available wifi lobby

bar downstairs

wifi kept dropping out only 2 caffeinated coffees in the room

dated furniture, water scalded me, delayed checking out due to computer issues, couldn't phone room service but had to order in

con is that you could here people in the bar nearby in the middle of the night or people walking

the air conditioning was very loud and the wifi

the music by the bar in the evening could be mixed.

room facilities and gym are good

it was really difficult to manage with two kids

was lovely, clean and bed comfortable breakfast very good and freshly made staff very friendly and

amazing breakfast with lots of choice

bar area, food was reasonably priced & very nice

the staff were incredibly friendly and very kindly gave us an early check in as we had a wedding to attend nearby

staff are very friendly and very attentive , a lovely public bar and very friendly locals

the bar prices

great bar menu and again staff offered great service

location ,view from room breakfast was lovely

the sofa bed for kids kept sinking so kids got a bit scared

free wifi with good signal

we stayed over christmas and they were very attentive and excellent in accommodating the kids

and great breakfast

i did like the free wifi, there was a hair dryer, water provided along with the usual tea and coffee plus biscuits

nice clean rooms & bathrooms, a restaurant, a bar & other facilities we didn t use like a gym

liked that it had a gym

were able to help me with an early check in which was well received as i had a very long flight overnight prior to arriving

bigger selection of pastries at breakfast for those who don’t want cooked option but that’s being really picky as we really

the staff were lovely and accommodated our early check in and also authorised a late check out (gary on

early check in

clean and convenient and good staff and early check in

we had room service continental breakfast, more than enough of it!

the food at the restaurant is superb expecially the buffet breakfast where you can have as much or as little as you want

fold out bed was a little small for 2 kids.

the location of the hotel was central as i had 3 teenagers /kids aged

you only get one hour of free wifi so i had to use my 4g.

early check in and very helpful staff.

early check in

breakfast was good. a bigger variety of fresh fruit would be better

our room was way too small for two. we had no option for an early check in.

good service in the very comfortable bar and the amazing tasty plentiful breakfast the next morning

lovely, inviting bar area

really made my single girl valentines treat extra special ud83eudd70 the spa is great

they have facilities such as gym & 24hr bar, but we didn't use

only difficulty was saturday night, bar across from our room was very noisy, people and music loud

the reception staff were so friendly, the bar staff in the afternoon were lovely.

luxury feeling, amenities, friendliness and accommodating staff (early check-in and late check out and complimentary bar vouchers) (+) allowed late check out just in time to jump into the train back to edimburgh (+) in great central location with early checkin and late check out (+)good location late check out (+)location, late check out

power failure left us without wifi and television for a whole evening

same with the breakfast

e under more negative) and was also such a nice and

excellent hotel. staff were really professional and friendly. champagne bar a highlight

location in the centre of glasgow with great facilities a well stocked gym a top floor restaurant and bar with a function room the breakfast was excellent

bar, gym and bowling alley in hotel

great breakfast. very comfortable room. excellent location

excellent,breakfast excellent, staff very friendly and helpful lovely modern hotel very central would

early check in not permitted

staff were fantastic needed early check in, they called me when the room was ready

a free complimentary upgrade into the junior suite and a complimentary late check out

friendly and helpful staff, nice large rooms, excellent bar food, nice quiet atmosphere in bar, efficient bar staff

efficient and great staff , appreciated the late check out

the late check out, the bar and the room size.

comfortable room, early check in, very reasonable price.

location, room service daily

wifi only available in public area, not in bedrooms.

location. 24hr service bar in lobby

great restaurant and bar options all around

careful when driving at night

room tv signal very poor, parking always full

just the network for wifi in the room only negative thing to say

kids go staxk of oankakes and tjere was only 2 little timny thin pamcakes howevwr plenty more to

beautiful and peaceful spa was good comfy bed

a bit noisy from the room upstairs. kids running about a lot.

a bit noisy from the room upstairs. kids running about a lot.

the bar area is really nice too

also a gym is available

really disappointed to arrive with 2 kids to realise the waffle machine was not working the 2 nights we stayed

i didn't have teh kids with me, bt it would ave been aditionally problematic if a toddler was in the room

for breakfast there was a large choice of breads and pastries, fresh fruits, cereals and a cooked

the price of the drink is expensive could see why bar empty

staff at bar were exceptional, as on previous occasions very helpful

there were excellent bar and restaurant facilities in the hotel so there was

fabulous breakfast on new years day

small gym

booked the stay with breakfast included, but i wouldn’t necessarily recommend it

modern room, every facility i want including a gym, everywhere was spotless …

liked everything, perhaps a weights rack in the gym with a few bigger weights than the small ones supplied

breakfast was absolutely gorgeous, the staff were incredibly helpful and the room was one of the

good bar and restaurant

early check in / had confirmation email day before - so travelled up 4 hours and stayed over night

breakfast fantastic

staff coming to the room for room service looked miserable when i answered the door when ordering food at night

no early check in.

wifi

friendly stuff, great coffee, free wifi, breakfast included in the price, great location, clean rooms

the lift the corridors and the room staff were very pleasant and helpful there was a small bar for refreshments and snacks breakfast was great and plenty of

beds were very comfortable. 24/7 room service/ bar/restaurant. great location. pleasant staff.

we were going to a wedding and went out of their way to accommodate an early check in for us and arrange taxis etc

however there was an information section on the tv when you got to your room that explained wifi code, check out times, breakfast times etc

central location. very comfortable room. great gym.

the gym need a/c

central location, late check out and a lovely breakfast