my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

parking convenient and spots were available as needed

greatest location, and great bar for drinks off the lobby.

parking is included (an expensive item if you stay closer to downtown chicago) and the location

had a small kitchen

wifi was unreliable especially in our room. had a kitchenette but no dishes/silverware

wifi accessibility could be improved.

, a tiny round bar of soap and that was it

room rate than i was charged; window was left open when i arrived mosquitoes in room; unsecured wifi; free

we enjoyed going to the bar at night

there isn't any information; saying laundry rooms compared to previous best western

they sent me on a wild goose chase to find the coin operated laundry room

thank half the dryers didn t work so it took forever to do laundry

fish, pizza, chip, burgers were good in the bar area

location and gym was nice

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

carpet worn, room smelled like old cigarette smoke though non smoking

room service once a week

free parking, ok showers, no holding fee

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

onsite laundry! great breakfast!

got a nail in my tire and parking

parking

clean, great breakfast, nice staff, free parking and 10 minutes from midway!

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

the laundry has become expensive - over $5 to wash and dry a single load

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

they charge for everything parking food laundry

room by the laundry was not

shuttle there and parking at hotel

very friendly and helpful, the rooms clean and well stocked (toiletries, towels, etc), very good shuttle service

the pool is tiny too small to enjoy

pool is nice-sized, pool area is spacious and sunny

some rowdy kids that were running around middle of the night around 2am.

the pool stays open late and also the fitness center.

option to stream your own subscriptions ie netflix, disney +, which is great when traveling with kids like i

roomy, nice bathroom, room service, glass glasses.

no laundry

also you could hear room service talking in the hall outside our room about the other rooms and stuff people

the breakfast was clean with a lot of options

and the wifi

location and breakfast was great

access to a guest laundry room

the amenities were good. fitness center and pool were nice. loved the bathroom.

the hotel bar is pricey but we weren't in town to stay inside.

clean, easy location, had a shuttle to midway, security in parking lot

friendly. efficient. clean. comfortable. good sports bar and good breakfast.

no laundry facility on site

kitchen staff were courteous

location and shuttle to airport

no, the hotel was nice,shuttle was on time, room was quiet

very clean. we stayed 2 days. they even folded the kids blankets in our pack and plays.

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

the breakfast bar never opened as advertised

thing that was comfortable was the bed wifi did not work the bathroom was small no channels on

the shuttle was very small and picked up a lot of ppl at 330am.

my daughter loved the pool. i loved the fact it s connected to my favorite restaurant

the second fine i used the she dryer it didn't dry my laundry

the sleeper bed cushions were off with what looked liked dirty laundry still on it

bed super comfy ac/heater worked great nice tv nice little gym and pool overall quite nice

continental breakfast along with many other amenities, including a nice little putting green, gym, pool, and

the breakfast service was limited to granola bars, muffins, and granny smith apples.

walls are thin you can hear into other rooms and the lobby had kids everywhere playing in the halls and lobby

breakfast could start earlier

were black kids -( about 30 of them) that took over the whole pool the entire night we were there

location (by the airport) indoor pool daily breakfast

airport shuttle

the kids loved that the pool stayed open until 10 pm

a dog ran out another room on me in my kids.

the place was clean, the room had a home feel to it, the kids loved the pool and basketball court

hotel was centrally located near the airport and provided shuttle services to and from the hotel, which was

i'm glad they had a pool

was disappointed because i didn't have access to laundry services

better access to laundry services.

love that they had a laundry room for guest

room was very clean and the building was clean the breakfast bags are nice and i like the guest laundry room i

breakfast every day, no omlet or sunny side eggs, no mushrooms or beans, broccoli, etc expensive laundry detergent

the hotel is super clean including lobby, restaurant, and laundry room

the location the price the huge tv the exercise room the pool

staff let us have an early check in.

pool, workout room, computer center, bar & 24 convenience little shop score high points in my eyes

clean rooms, a nice pool, and a gym

that it has a kitchen with all the appliances and bed was very comfortable

quiet clean breakfast ok

the breakfast was exceptional we loved our sty so much we stayed another night

beds were good. breakfast was great! while experince was wonderful.

loved the size of the room, having a full kitchen was great with kids

sauna and gym were great

i do not mind kids or dogs, but the relentless in and out door slamming and yelling in the hall was unnerving

it was kids and dog friendly as well

wifi was not good the first three or four days there

the gym not being 24hours

the snack bar was very limited or barely stocked and very inconvenient

the swimming pool opened at 5:00 am. the shuttle service was excellent!

would be helpful to have something in the room that talks about breakfast hours, room service, restaurant hours

shuttle is limited and wasteful

the place also had a bar in it so it was convenient for us

were very helpful and friendly always and shuttle took me to the mall and to run errands all the time

the time it took to resolve the situation took me away from spending time at the roof top bar with other family

room service and meal very costly

i really liked the gym with 24 hour access

elavators- in clear view bar - right around the corner from the reception area room- clean, tidy, spacious,

the location was fine; in the suburbs w/free parking

breakfast was amazing! the room was so comfortable i really didn't want to leave!

gym equipment didn t work. sink was broken

breakfast

especially liked the cleanliness of the breakfast area.

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

the bar needs to hire a second bartender. it was too busy for just one.

the gym is poorly equipped and two of the pieces of equipment don t work

too many kids

many kids making noise

were upgraded to hilton suites due to kitchen, dining closed at hilton garden inn where we originally had a

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

prices at the convenient snack bar were so expensive it was stupid to buy

they dont have those heath bar at rhe front anymore

for it to be a pet friendly hotel, it smelled great

very little i did not like. did need plastic laundry bags !

housekeeping was folding laundry in a conference room

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

a great bonus was the self-service laundry room very convenient for longer stays

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

the pool was extremely cold.

pool could be open longer

the pool was alright

didn't clean the pool or jacuzzi at 4:00pm so the people that came after 5 were in there for those who wanted

the pool

clean, spacious and laundry facility

as a parent that makes their kids rinse off, it was difficult to use

nice sized pool and rooms

pool was closed which was rough for my kids, bedding/mattress were average-uncomfortable.

breakfast was outstanding and pool was clean and not crowded

needs update: front has no place for luggage storage, no laundry room, entire place feels old

location close to the airport and restaurants, friendly staffs, secure free parking, free wifi, breakfast and

shuttle driver (from o'hare) was an angel going way beyond the call of duty

clean facilities, breakfast included & huge bathrooms

very efficient and tasty breakfast

nice upscale area and great lobby and bar area.

the pool & hot tub were dirty. both need to be drained & clean, especially the hot tub.

the bathroom was a bit bigger and that there was room service for dining

pool and hot tub were a hit for both the adults and kids

gym was run down.

that the counter didn't carry quarters for the laundry machines.....

i needed to use laundry machine and dryer and they were not in service yet.

good selection of food for breakfast friendly and helpful staff lots of free parking available close to route

clean, modern furniture, parking, option of contactless key.

were in from out of town visiting our kids, the location is centrally located, the accommodations were great

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

quiet area. parking lot was well lit.

a bar which is open until 2:30 a

good pillows, plenty of vanity space around the sink to set toiletries, fast elevator, convenient parking, very

swimming pool, the view, clean room

i wish your pool would stay open a little longer, other than that it was the best stay ever

stayed 5 nights and hotel doesn't do room service unless you stay 6 nights

we wished that the cocktail bar was open later in the evening

very friendly staff. room was spotless and smelled fresh. pool was so relaxing.

the bar area was great the gym was awesome with the glass window

first room i had dirty laundry was out side the door and a big party next door

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

hallway on 2nd floor smelled terrible from the laundry area.

needs larger laundry room.

there was bar louie downstairs

laundry room could be cleaner

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

the one laundry washer was not working

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

i used the laundry service was soooo outrageous.

but the rooftop bar and pool are so contemporary cool

inconvenience - wifi needed to be re-authenticated every 24 hours

great view of city, the amenities were great pool cabana club roof top lounge restaurant.

was spotless, room service excellent, check in and check out painless and wonderful ambiance

rooms were next to the laundry room

crowded parking, self serve laundry not working,

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

good free breakfast

room service was wonderful and staff were very helpful and nice

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

clean, friendly, great location, great pool

room service was very good as well

my favorite part was the views and the pool

everything was very nice, the rooms, wifi, lobby. thank you!

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

no change for the laundry room.

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

it have facilities like gym, laundry room, restaurant, staffed

breakfast, room space and cleanliness and shuttle service

came there for the pool for our kids and enjoyed about 30 min of it

nice bar and food right in the hotel

room was a great size for 3 of us and the amenities were decent and as expected (gym, pool, breakfast)

to covid 19, the breakfast ended up being an apple, bottle of water and a muffin, nutrition bar or something of

equipped gym and decent swimming pool with great views on the city

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

laundry broken, no bath tub

th a nkful for the laundry room

laundry out of order

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

no onsight laundry like many other places have

loved clamente the shuttle driver!very nice & helpful!

the guest was very loud kids running in the hallway could not rest.

broken elevator, stuffy hallway, no kids menu at restaurant, long drive to city center.

my kids enjoyed the pool and we all had a great time

this saga played out from midnight until two in the morning and we had two kids with us who were unable to get

of things weren't open yet in the hotel as of summer 2017--like the rooftop bar was not finished and the terrace

was annoying to keep doing the wifi for each day you were there

used the gym one day, and i know it's new and they are still building it out, but it was a little meh

had to request to clean the room. out of the blue knocked he door 7am for a room service

it has laundry

also, laundry on the floor

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

and quiet, laundry machines easy to access and functionally good

breakfast was very basic, but thanks at least they provided

pics provided of laundry and trash we took out

loved the free laundry and gym facility

kitchen dvds players, free laundry

the rooms are amazing free breakfast free laundry 24 hour pantry

they even have free washers & dryers for guest laundry

i suggest order room service and wait or go in the restaurant and dine in

decent gym

location, roof top bar, gym, staff

wished there was a pancake or waffle option for kids

the private bar in the room is not indicative of having extra charge, which was fine because i don t mind

should have service elevators so that the customers don't have to ride up with dirty laundry, smelly garbage;

is free wifi in the room and the continental breakfast was nice

the view the view the view!! (from lobby bar and outdoor terrace)

location was great! loved the rooftop bar and restaurant!

special thanks to judy at the front desk, angelica in the kitchen, and nicole in the bar for a very welcoming

multiple restaurants in house, room service, laundry, and there s a steamer

com) but only a yoga studio, questionable laundry prices (8

the lounge bar is pricey, but that is to be expected in a big city.

no gym!

the shower was very strong. the free wifi was good.

the fact they charged for parking, and for the pet fee.

the breakfast, the gym and the hotel was also pretty clean

no information about gym or pool area

the room service was great housekeeping was great the location was awesome chicago was fun

super noisy ( doors slamming, kids crying, people shouting, car alarms going off)

website stated laundry services-none available

rooms are spacious and clean, amazing beds good wifi ok tv restaurant is very good

excellent and very close the airport, a great shuttle

my son loved the indoor pool as well as the gym

it has a very nice lobby and a awesome pool that is 9ft deep.

gym is great, pool is nice and the beds are comfy

the restaurant and bar are very limited.

courts, pool, and gym were amazing

clean and well appointed room, and the hotel amenities can t be beat with a lovely spa and access to all of

parking ramp, great location, modern decor, friendly & professional staff, best breakfast ever

also, the guest laundry was taken by someone else (ie not enough washer-dryers)

there was an on site laundry which was very useful

there is laundry, which is key when on a road trip

i really enjoyed the fact that the restaurant was free for kids under 12 and the buffet food was pretty good

wifi was useless, too slow to even surf the web forget about streaming netflix

there was also no hairdryer in the room, but i think the full kitchen & personal laundry made up for that

beautiful apartment! clean and lots of sunlight!! pet friendly & the views are outstanding!!

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically

it's super-spiffy, with lots of amenities (pool, gym, mail room, etc), and the studio apartment is terrifically

our stay at this brand new, luxury apartments with excellent amenities (gym, pool, jacuzzi/steam room), convenient

that is ridiculous and the reception also charged for data service(wifi)

wifi (both free and paid) does not worked (dropping connection every like 2-3 mins) in my room and

pool to small

small pool for such a big hotel

i like the ability to schedule my kids swimming times. it really helped with planning.