we booked our stay it was for a lengthy time and it was advertised that there was laundry facilities on the

the pool was cold and hours were not accurate

we first arrived, the person at front desk gave my kids a speech about the rules of the hotel

00 parking charge - not a surprise, it was clearly noted - for a hotel not in a city but in the

enough handicapped parking, i was forced to walk from the back of the building

clean washcloths were placed in our bathroom (we had hung up the towels we had used to save on laundry for the

had an exercise room and a laundry room to use also

pet fee per night per pet vs pet fee for the duration and one fee for up to 2 pets

breakfast just carbs. scrambled eggs not provided.

noisy, alot of trucks in the parking lot. sixteen wheelers. dark hallways.

had an issue with lack of sleep after 1st nite due to some kids running up and down hallways all nite n then

parking in front can be challenge at night, there are some parking available in the back but

pool not in service.

i loved the pool. the rooms were clean and the bed was very comfortable.

no free breakfast for the kids.

next morning i took one of the plastic liners out of an unused garbage can to use to put my dirty laundry in

they have a laundry and machines are reasonably priced

staff very friendly. bed very comfortable and pleasant cleaniness in room. on-site guest laundry

clean facilities, free breakfast, and the vending machines and laundry facilities are very

hotel smells really good, affordable laundry that works great

was extremely rude with my wife and even made fun of her because she didn't know how to use the laundry machines

the room was super clean and fresh, check in and out was easy and fast, i was able to do my laundry before i

the only bad thing i have to say is that their laundry facilities were not working.

everything. the breakfast was nice a vast selection

was very friendly it was my 6 yr olds little pool party and the gentleman at the desk brought the kids warm

laundry facilities could have been in working condition

laundry room old and was surprised machines only took quarters- also very out-of-date

love tea and coffee service laundry is great

desk did not have quarters for change for the laundry

convenient location, comfortable bed, gym, friendly staff.

salt water pool and late check out accommodation

pet friendly and amenities offered

lighting. dark in the parking lot.

pool was nice for the kids.

trash receptacles for pet waste

the laundry on the same floor

was told it probably got wrapped up with the rest of the linens and sent to the laundry, impossible as it was

cleanliness, friendly staff, great breakfast and comfortable suite.

good breakfast, pet friendly, friendly staff

cleanliness and kitchen

room clean, like guest laundry, staff friendly

the room and pool was really nice

pool is nice, but it was a little cold

only thing might be parking was full.

very comfortable room , a big bad and nice shower ' free parking

kids were running the hallways and outside of our ground floor room and were very loud, but that's

the gym and pool were closed. rooms are outdated, small fridge and thin walls.

bar had draft beer assortment along with bottled

air conditioning in the gym was not too good

carpets were clean, the gym was newly renovated and nice; it felt clean

convenient, coin-op guest laundry

friendly staff, good breakfast which the kids enjoyed

building is a bit dated and they need more parking

manager, assistant general manager, staff in the breakfast room, and staff is housekeeping all provided world

had to pay for parking.

location, kitchener, laundry facilities and staff

did not like that it was pet friendly.

the pool needs to be a bit cleaner

pet friendly, location is great, hotel grounds perfect for walking pups, and one-bedroom suites

tea in room wasn't replenished the second day and kitchen items weren't washed

laundry bag or pad and pen in the room

laundry bag or pad and pen in the room

so i just walked to the laundry/room service room and grab towels

suggest that move the ice machines on first floor out to make it a laundry room

they have laundry onsite, we didn't need it this weekend, but that's good to know

they wont give you a laundry bag after asking 10 times

also closed due to broken equipment, the second floor has roaches and the garbages on the 3 fl laundry room wasn

pet friendly

carpets were filthy it's a pet friendly hotel

able to pay cash upon arrival, pet friendly without the hassle, pool was nice for small kids

there was ample parking and it was conveniently accessible to the hotel's entrances

food and service at breakfast and at the bar were excellent

it was clean. had a pool. had a small bar in the nice, up to date lobby.

there were no small cups in the bathroom and no exhaust fan 2) the tub's safety bar was at the wrong end of the

enjoyed the pool and hot tub and exercise equipment

the laundry room was clean and very useful

the breakfast is excellent and other facilities include a laundry lounge to wash and dry (for a small fee) your

room seemed clean and was comfortable and liked it was pet friendly

the toilet get clogged really easy and the wifi is very slow

lots of parking available

and a hook for your laundry bag

the laundry room was unbearly hot. ran out of tp one day.

parking spots are way too tight

cleanest room i've stayed on n all year. breakfast was hot and delicious!

outdoor pool only (so closed in winter). could hear people in hallway.

room card access and credit card-operated laundry room (1 washer, 1 dryer and one cycle of each was adequate)

pool/spa area was moldy, esp by spa. our room was kind of noisy from traffic on highway.

very clean nice size pool for the kids and the breakfast was great

was on 2nd floor facing parking lot

due to covid pool gym closed but the room is clean

furthermore, it snowed quite a bit the day before we departed, but the parking lot had not been shoveled out

no breakfast, no pool & no fitness center ud83dude1e

staff accommodated our requests with courtesy and speed, even providing a pass to a nearby gym

) pool area was very small

pool it seems bigger but it was too small

sauna was broken and very small laundry room

laundry washer and dryer was dirty

staff were not professional nor helpful the laundry smelled like burned skin and was difficult to get into

were fighting down the hall about laundry, and i woke up with serval bites all over my arms

wifi - i needed to work and the signal was excellent throughout my stay, and fine for video calls

the breakfast was mediocre. i wish there was a greater selection.

the room and pool kids loved it as well

the room and pool kids loved it as well

the pool was too cold

1 elevator so sometimes you had to wait; because there are kitchens, hallways can smell like

the only thing i missed was laundry facilities

no laundry facility. towel service every other day unless you made a special request

had to pay extra for parking

i was not aware breakfast was not being served. so a little disappointed.

that breakfast was not included

one washing machine out of order in laundry room

laundry room exceptionally clean

we also used the laundry room, which was very convenient and efficient

the staff from front desk, cleaning and kitchen were very accommodating and approachable

the pool was alittle cold

traveling for a week we needed to do laundry and was so grateful for guest laundry facility on second floor

no laundry bag in room

strong wifi

clean and spacious, free parking, wifi and breakfast, pool, hot tub and gym. competitie price

breakfast had a lot of variety and was plentiful

to overpay for laundry detergent only to see that the machines were quarters only

yes, the laundry room by our wall and being used at 7am while we're resting

it was also nice to have a kitchen with the refrigerator, microwave and mini stove

they are also pet-friendly which is a huge plus for me

i prefer hotel room without carpet. but it was very clean.

location was good for new years activities. pool was great for the kids. room was comfortable.

the pool was closed for maintenance :(

returned from a show at the xfinity theatre and were hungry, there was no room service, nothing open in the

room service food was good

the pool was nice though

i felt very safe, parking was good, front desk clerk was great

the parking lot could use a redo of paving

breakfast adn coffee were fantastic loved the bacon, yogurt,eggs and waffles, the room was

and the wifi was spotty to non-existent within the building

breakfast was very good nice selection, with make your own waffles!

free parking, laundry, and a bar attached to it!

staffs are friendly, and facilities(guest laundry, swimming pool, complementary coffees) are good

breakfast was good

the pool and the breakfast

the kids enjoyed the pool so much

bugs, laundry was dingy, called about a bug being in bed

the cleanliness, the pool/spa facilities and hours of service, awesome parking space

the pool water was very murky

nice swimming pool and gym room enough big and clean staff amazing

was incorrect they helped straighten out my reservation - the hotel had a great gym and pool facilities - the

also not being able to do laundry on site same day is a little annoying

our hotel room was a generous size with high ceiling, mini kitchen, comfortable sitting area and roomie bathroom

great location, friendly staff, nice gym

appropriate restaurant availability and then no room service meant we needed to g out to eat

comfortable bed, large room / suite. clean accommodations. good restaurant. good gym.

close to rail & buses not far from city centre laundry facilities

the laundry room is still out of service

lost some point because of the laundry room

had a laundry room available

convenient to union station, park & town. convenient breakfast, laundry & pm snacks. affordable.

location, gym, and pool

not really a complaint but the food at the bar ended at 11pm which doesn't help people that want to have drinks

it should have a free breakfast (at least continental) for the price you pay for a stay.

why charge for the breakfast when it should be free for all guest that stays at the hotel.

breakfast was everything you could want

breakfast and location

i went to breakfast and then told front desk the shower was broken

thk u to dennis, jared, melissa n ann breakfast was really good n prepared with such care

the bar and restaurant are open only wed to sunday. i was there on a tuesday night.

the breakfast is mediocre we miss the bar and restaurant

the fire alarm going off at 1 a.m do to kids in a room smoking a lot of pot on the second floor.

more breakfast choices. soy milk for non milk drinker,

they didn't have breakfast or a gym

bed was very comfortable, continental breakfast was no good, staff was exceptional

continental breakfast was extremely disappointing

hallways had a lot of dirty laundry all over floors

staff had bad attitudes was not able to give me any new towels or rags said they needed to wash laundry but i

loud like freight train, 2nd rm had a cockroach( i killed it) 3rd rm was dirty and near the laundry

the dryer in the guest laundry room tore 4 of my

the company should offer cheaper service to guest that is there more than 3 days, maybe give laundry tokens at

the prices include breakfast and a gym and laundry facilities but mine off these are available do the pieces

convenient parking and friendly staff.

i asked for a non-smoking room and got a smoking room with burnt holes in the bed spread.

smell of cigarette smoke although i requested for a non-smoking room

the personnel kinder (i wasn't informed as usual about check out time, when is breakfast, what's wifi

they have dirty laundry with smoke burn marks on each linen they have including on the mattress

parking sketchy was afraid my truck wouldn t be there in the morning

for a room that was supposedly no smoking and no pets that's what it smelled like

cockroaches, broken glass, dirty rooms, drug dealers, car caught fire in parking lot.

non-smoking room reeked of cigarette smoke

cleanliness, decent size room, guest laundry

guest laundry room should have a sign not to leave laundry when done , be considerate of others that need

loved the full kitchen, couch, desk. very roomy and spacious and clean.

parking lot was a bit insufficient but no issues.

also, the pool was closed at this time-- bummer

it was also close to the hotel laundry (or some kind of hotel work area) and there was alot of talking outside

the pool opened at nine am but on our first day the kids arrived ready to swim at 9 only to be told they were

open breakfast until checkout

enjoyed my stay there were warm cookies every evening and waffles for breakfast

breakfast was great

specifically for pool and hot tub for kids, but was not open due to lighting issues

the guy in the breakfast was so rude.

pool

didnt like how small the gym was and that the stuff in there didn't work

breakfast was very nice.

kids had to sleep on floor in lobby till they found a

room service should not be per request.

should be posted in parking lot and hotel itself where the front desk is so your not walking all over the place

breakfast was great

tons of parking & not far to go for restaurants or shopping

she was very nice and accommodating when we needed a late check out.

the pool and jacuzzi was also perfect

24 hour gym, 24 hour snack store

pool and gym and hot tub were open

i brought my kids to swim for their birthday, pool and jacuzzi could've been cleaned better

the room was beautiful and roomy, the people were friendly and the breakfast was good.

dish soap in the kitchen would have been helpful

room was quiet, large and beautifully supplied including a kitchenette (two door refrigerator/freezer, full size

breakfast could be a little better

was not informed that pets welcome

kitchen closed too early (8pm on saturday)

breakfast was nice lots of parking

we d definitely go back to stay at the inn, and the parking lot was jammed with diners for dinner that night

the bar is a welcoming spot at the end of the day

did t stay for breakfast so next time we will

mismatched furniture in suite 327 -- no chairs fit the kitchenette table

everything was good, the view and missing breakfast were minor.

breakfast spread is very good.

the room was spacious and the area was quiet, there were good options for breakfast

a good range of breakfast options

took good care of us great breakfast - with fresh fruit and cooked every day beach towels and parking tickets

birds feeding from window mounted seed boxes while you enjoy a beautifully crafted breakfast

gourmet breakfast and the innkeeper's hospitality were a joy to wake up to each morning

it had swimming pool the sign needs to be a little bigger and a little expensive for the week day wish the room

breakfast was great. room was perfectly appointed

the only concern was a golfers buffet under the tent one evening

i had a facial at the spa which ended the day on a special note

the fireplace was amazing, we kept it on all night

due to the pandemic the spa was closed and bar area had limited hours

fireplace, tub,views

excellent laundry facilities - fast dryer which saved us hours

location, useful facilities (laundry facilities and microwave in the lobby), and most importantly the staff are

the employees were very helpful. there was a self laundry, with provided detergent.

the staff was really nice and the facilities are nice and clean. delicious breakfast options.

no bar no restaurant

no room service; irregular laundry service

&no guest laundry

convenient. staff is very friendly. gym is fine.

the gym was excellent

room service food was quick and delicious.

gym is small but sufficient.

great size room the lobby, restaurant and bar area

would have been great to enjoy the breakfast but only room service was available

valet parking, lovely large room with comfortable beds and large work space, quick and delicious room service

booked for an overnight stay after a long drive from chicago, for a couple, a daughter and a pet

comfy beds, great rooftop bar, and access to a free laundry room (came in very handy during our stay)

staff did not tell me about the laundry, which would have been useful

hotel manager thomas sullivan placed some gummie bears and snacks for my kids on the dresser when he heard we

bath tub tiny. they messed up our room type then needed 20 minutes to fix. gym is fair.

utensils and silverware were not evident in the in-room kitchen

was a guest laundry which was useful

handy on-site laundry facility

it was a huge bonus for us that there was a guest laundry

customers can do laundry juat at 7 floor that's so thoughtful

the fridge and microwave, not to mention ample desk space and coffee table - and the guest laundry

small but nice bar and restaurant

clean and green interesting story and architecture quiet - nice view bar was comfortable easy parking

there s also a 24/7 snack bar w self checkout

easy parking, lovely staff, very comfortable

our room was overlooking the parking lot but that didnt matter

no laundry service.

guest laundry

good localization, pet friendly and orgsnizrd. easy to park with a fair price

very clean and comfortable hotel. super gym 24/7 open.

the staff, breakfast and night bar were all wonderful.

guest laundry available, coffee provided all day breakfast available as well, i enjoyed the many seating

elevators were broken for awhile, but the worst part was the over-powering laundry smells (fabric softener

place i stayed that has a washer/dryer that didn't have laundry soap, told me i had to go find some at a store

ordinary breakfast, the laundry is a little bit dirty.

besides the night shift lady whom we had to hunt down and then help us with our laundry situation