only 3 appartments with large shared garden/pool area

there is a huge kitchen with all the equipment and you can leave your food/drinks in the fridge without worrying

wifi is quite weak and unstable in our room #4, we had to sit in the shared kitchen for better

nice location, excellent breakfast, working wifi and nice room

we did not like is that it is very dark in the evening on the stairs from the parking lot to the apartment

no modern hair dryer, no iron or board. they do have laundry service.

were not warned about the price of laundry, there were no price list in the room so we had quite a shock when

never been to a 4 star hotel that couldn't turn around a modest laundry service in 12 hours, let alone 48

excellent bathroom, the breakfast was really good, the property is beautiful with spacious parking just outside

easy parking

no coffee/water in the room no ironing, they offer paid laundry service everything in the hotel is 20 years

when i asked iron, i was told to use laundry service (fee)

was clean staff were friendly and helpful breakfast was excellent bar - food and drinks were

another thing i didn't like is the infrastructure of the parking lot, it has huge dents and bumps which can

gym is poorly equipped and very hot

the wifi was very slow but it did work

only the cost of dinner and the spa and gym.

a big shopping mall is 5 minutes away by car so kids are covered with food (or you with a porto or a beer)

restaurant shut, bar not open, no tea or coffee in the room, you had to ask for this

quite zone. the breakfast is reasonable, but sometimes messing some stuff. wifi works.

the laundry at the hotel is extremely expensive

the staff was great and even offered us some milk for the kids ( without a charge)

very slow wifi. and no bicycles. other than that was pretty good hotel.

arrived at midnight and despite reception telling us that sofa based for kids was ready, we had to prepare sofa

the free parking is a big plus as well

excellent room service and laundry facilities

options for the shuttle and airport transport, 30-40min drive and hotel only offers a backlogged pre-booked

the staff from the front desk to the bar inc chamber maid were all fantastic and really wanted to help

access to fantastic gym nearby

hotel parking free but you do need a car

states on the papers that there is a laundry bag in the rooms to get your cloths clean but we did not see any

wifi.

breakfast was amazing pool view is breathtaking staff,especially george were very helpful

the staff were friendly, professional and very helpful at the reception, the dining room and the bar

and the pool is also for people who can swim (with the sudden big drop between the shallow and the deep

the laundry machine in the room was unexpected and so great to have

i had a lot of laundry to do and could make simple meals

although we didn t stay long enough to do laundry, it s nice to have the option

access to my room was blocked by the staff and upon enquiring i was told that laundry bill is outstanding

the hotel is amazing! free parking and in room laundry!

toilet spotless, beds are comfortable, the room has air conditioning, wifi works perfectly, windows are the

wifi was fine

advertises laundry service on tripadvisor, but when we asked for it, we were told it wasn t available at the

breakfast is simple but very tasty and freshly cooked everyday

hygiene and breakfast room and the kitchen ladies, fantastic

good wifi, good a/c, fair breakfast, train two blocks away, quiet neighborhood, great restaurant a block

breakfast maybe started yearly or another option for help people had yearly checkout.

so to iron a shirt (after business traveling) one has to use their paid laundry

also they need to do something about the bar and service

order a drink, it was in the middle of nowhere, the hall were dark for no reason and there was a kids’ playground

very comfortable after a day of work, chill out by the pool or spa and do some food hunting

prefer to have an iron and electric kettle in the room instead of calling to room service every time when i want

i wish there would be laundry room there.

the breakfast it was ready on time and lot of offer.really good.

being very picky no mini bar in room. however i didnt need for the 1 night stay.

wifi connection needs improvement, especially in speed.

very clean and comfortable! affordable and great breakfast! perfect for our short stay !!!

no in house laundry service provided

the wifi was a bit slow and you have to create an account then sign in every time, which isn t great

hotel has a bar and restaurant which were reasonably priced and nice food

good compact gym decent enough for a workout

the free wifi that the hotel offered was fast and good. the hotel staff was polite.

laundry available

can imagine much healthier breakfasts, plastic spoons and cups were astonishing option, swimming pool opening

near the beach and the port breakfast included in the price

the wifi was not good at all.

age 82, i would have preferred a room closer to the office as the wifi didn't work in room 36 so i had to walk

strong reliable wifi and a quiet co-working space for digital nomads without annoying rock music

buffet breakfast + decent wifi + clean + original pastéis de belém basically around the

wifi is ok, and location is ok

terrace is wonderful but does lose wifi connectivity

nice bar with river view, great food and drinks

great view and spacious

good free parking next to the hotel

the kindness of the staff, the hotel room and facilities, the beautificul view, the spa, the breakfast

beautiful indoor pool and spa facilities

public parking outside is available in the evening, but it’s difficult to find a spot during the day for

inadequate off-street parking and the toilet flushing mechanism needed repair

parking is only on street

nice foyer and bar area

lack of private parking area

however it wasn't exactly optimized for comfort - some products in the room (such as the laundry bag) needed to

gym

lovely room and amazing breakfast

well equipped gym and quiet but convenient location

our anniversary and, when we got to our room, it was fully decorated with artificial rose petals, a handwritten

for sustainability, less laundry would be good

no microwave or self laundry facilities

beds were too firm for my liking. no laundry or microwave.

spa is full of kids doing swimming lessons at weekends not relaxing

outstanding breakfast was super all you want hot or cold, our room was fabulous overlooking the pool with a cosy

the swimming pool is nice and well-maintained

a great pool, with a diving board

breakfast - not a great selection however, i was fasting for ramadhan and the hotel provided me

proximité to the beach is a 2 minute walk, beaches are sandy, some rocks, ideal for surfing or kids to play in

reception and the bar helped to store food and to heat up things (essential when travelling with kids) the staff

pants were missing from the laundry

breakfast was excellent and the bar staff were very friendly and made us very welcome

aldo, room service could not provide me with european adaptor for my phone charger cable for seven nights

beautiful grounds , the staff were all amazing and very helpful. the spa was lovely and relaxing

the breakfast, room service and bar were also very good

laundry is picked up only on certain days

go there in person and they brought up only two bath towels because there was a problem with the laundry machine

the laundry is picked up only every second day.

wifi very weak and unstable

good breakfast, nice pool, amazing bed, lots of parking

just the wifi was a bit weak - everything else was amazing!

you arrived right downtown to explore - without traffic or more expensive parking

the pool area and gardens were so well maintained and it was such a peaceful environment

was disappointed the pool was not heated and didn't use the beautiful pool for this reason

it would be nice to have chairs that fit its level of quality - relaxation music around swimming pool could go

stay, i made repeated requests—four times in total—for additional coffee capsules and laundry service

no pool for kids.

the gym was very modern with great equipment (technogym)

there is a pool but not open for families with children under age 16.

the spacious suite with the kitchen

went every day before me breakfast and in the waving

restaurant and breakfast are very good and reasonably priced

very poor fitness centre, nothing is there.

the staff was so kind and accommodating, the breakfast in the morning was delicious, everything was clean and

breakfast was very good

we ordered breakfast in the bedroom and got room service for all the meals

the wifi doesn't work well. the shower needs to be repaired. the air condition did'nt work well.

internet wifi

pool was too cold. almost felt refrigerated.

breakfast wasn't great

i arrived late in the evening and was told that i couldn't get shirts pressed for meetings by the laundry service

things such as squeezed oranges - but overall quite good staff super kind and collaborative good laundry service

the kids enjoyed using the pool and the pool table

breakfast, staff and the health center

mini bar was a bit expensive. 2.5€ for a 20cl bottle of water. $_$

i had a laundry service in the hotel. and my clothes things were torn and damaged.

close to the main street, so sometimes quiet loud * kids can be loud (if that is a problem for

it is made and lead by a foundation, so all the money they earn are spent on less fortunate kids education,

not only you have a decent stay but in the same time you are helping the kids program

this is a good place for family with kids

wish we would have been warned about the expensive laundry service.

- fast housekeeping services (inc laundry) - underground

no self service laundry close by, only paid laundry by hotel

the spa was relaxing and lovely treatments good location (preferred staying slightly out of the centre)

the breakfast options were plentiful, and the room was quite comfortable

laundry service works only before 9am, and you will get your staff next day

their wifi network was an open one

wonderful treats in the afternoon, amazing pool & view, incredible breakfast in the morning

little, only the breakfast price which was the dearest out of the 9 hotels on this trip

for free into an executive room, with some delicious sweets waiting for me, amenieties, free room service, late

also: we were charged laundry by mistake and had to get a refund

amazing breakfast

great breakfast. excellent pool. nice hotel.

lack of stocked bar in room.

bathroom is just a bit weird. the pool seemed to be closed in december.

1. no safe in the room. 2. laundry service should be always available and instant.

only only only thing that i would change is the fragrance of their laundry detergent for towels

i love that the hotel is pet friendly

breakfast was very good and cheap but lacked some hot options like fried eggs, etc.

room was clean, beds were comfortable, and the wifi was very fast (i

laundry services charged per article of clothing.

there is a grocery store just around the corner, a do-it-yourself-laundrymat even closer if you're staying for

most expensive laundry service of my life

everything, especially the employees. breakfast is delicious in a relaxing atmosphere.

there was live music one night and the bar is ok

did not got blurry when you take a shower bed was great and had a good set of tv channels for the kids to enjoy

the pool is little but the kids was satisfied

ordered room service a 2 or 3 times

breakfast was just perfect

late check out request was accommodated

only small breakfast bar but that was clear from the hotel description.

and well-prepared breakfast, with hot options

breakfast could have been improved

good buffet breakfast with fresh and varied options

staff, moderately clean rooms, very safe location, outdoor was locked all times and a decent wifi

the room didn't have iron i found that so annoying and the laundry service was very expensive.

late at night and left for a conference early in the morning with a wrinkled shirt, because the laundry service

room service every day

arrived late from a delayed flight and the staff was very welcoming

facilities (we were told these were only available in premium rooms, although there was a mini bar which is

directions and signage poor, needs detailed map info plus mapping of local restaurants, coin laundry (found to

laundry service is quite pricey.

laundry too expensive by far

we were travelling with our kids (12y and 10y) and we had some uncomfortable situations

on the positive side, the cleaning lady was wonderful and surprised the kids by making little towel cakes,

certain basic things like an iron, we had to wait a whole day for an iron because house keeping/laundry is not

to ask 3 times for a flashing lightbulb to be changed (a defect that was never remedied) and my laundry was left

everything, location, staff, breakfast, facilities, cleanliness

lovely outside bar on a high floor with a great view

breakfast was great

laundry was expensive

room service ordered arrived 90m late

the bar area comfy and service great

family room was excellent, and breakfast was high quality. my kids loved to stay at the hotel.

breakfast was ok expected better from this quality hotel

, to the reception ,to the room , the food , the location , the luxury ,the swimming pool, the spa , the

an atmospheric bar with a fine pianist from mozambique (oscar) and a fine dining restaurant and spa with pool

hotel was great, staff exceptional, they went the extra mile with everything, comfiest sunbeds, spa was excellent

room service was excellent when you were too tired to go out

although, we did not use the pool or spa facilities, we visited these and thought they were great

bar area just on the limit of it's capacity regarding guests/visitors, parking area occupied by laundry and

the laundry service

so much wasted laundry and time required to change the

it's really more of a business hotel so no kids and the pool was a wonderful relief

bar which we like - but it was closed , and we were only one night so didnt avail of any of your spa / pool as

laundry is

i sent one pair of pants to the laundry and struggled to find out when it would be ready

more shade as it’s super hot and sunny would be better if it was an adult only pool as the kids are rather

perfect breakfast, comfy rooms, very friendly and supportive staff

really enjoyed the facilities. great gym. awesome people and amazing breakfast.

some reason they charged me 25 euros for the mini bar despite me not using it

we enjoyed breakfast, great soalhiero wine, cheese, and a homey stylish ambiance

beautiful property. incredible staff. lovely bar & restaurant. we will definitely be back!

the bar and restaurant staff were very attentive and the cocktails were amazing

excellent from front desk to kitchen to room service

like the surrounding area s with good quality of various places for breakfast, lunch as well as dinner

gorgeous rooms, very friendly and helpful staff, nice breakfast

was spacious always super clean - even the gym breakfast was tasty super comfy bed good

the breakfast was excellent!

was spacious always super clean - even the gym breakfast was tasty super comfy bed good

location, all the staff are highly profesional, the room is cleaned every day, the laundry is impeccable, overall

i would have appreacated a note for room service

they have a bar at the lobby, a wonderfull possibility to relax after a whole day of sightseeing

front desk,breakfast,location , clean & comfort

wifi was fast and reliable

the breakfast was something we looked forward to every morning

breakfast, served in a stunning bar area or garden, was wonderful

liked how helpful the staff were, loved the “à la carte” breakfast

delicious breakfast and great bar

the most beautiful hotel à la carte breakfast i've ever had, i could come back in a heartbeat

guests should not pay for wifi and the tv remote did not work.

free parking advertised but only three spaces

it was easy to find on a main street coming into town and we got a parking spot out front, however, parking in

wifi excellent

breakfast was delicious

wish the laundry prices were affordable

the door several times while we are in the room asking for housekeeping or if we have items for laundry

wifi was not so great. everything else was good!

breakfast was great. staff was very friendly and helpful

there is less to do for children, the hotel could consider a small kids corner for children to play quietly

concierge, reception, restaurants, to housekeeping, laundry, we really had been in touch with great and helpful

prices were extortionate. 120 eur for a small cooked breakfast wasn’t great value for money

wonderful facilities- spa, pool and gym. good breakfast.

cause of corona, can’t access gym and pool

wonderful facilities- spa, pool and gym. good breakfast.

also laundry handled under room and was very loud at 4:00 am

breakfast is on a hot and cold buffet offering and was great quality for a broad range of tastes

thought the property was lovely with the honesty bar on the top floor which was lovely and a great place to cool

but there are plenty of places to sip and drink from the honesty bar and enjoy views over the river

the upper terrace with honour bar access is a highlight as it has the most incredible views of the harbour

was close to the metro and other conveniences like laundry, a place to watch f1, and other such

no laundry facilities,no kettle in the room,no coffee and tea with

there are many cafes, restaurants, living services (eg pharmacy, grocery store, laundry, etc)

no laundry service and the hotel did not have an iron

only one hair dryer for the entire hotel that had to be picked from reception, there was no hotel laundry/dry

there are many services (restaurants, laundry, pharmacy, atm, barber, groceries) and public transport (bus,

we had lots place visited that's ours first time ans we know we will be back next time with our kids

we asked for room service once and didn't receive it

breakfast was also really good with great variety

good location. good breakfast. very helpfull reception staff.

laundry service was a bit troublesome

the manager informed us that it must have been a mistake and they send it to the laundry facility and as soon

bit confusing laundry service (seems it's not done on site, so took a bit of time) and some parts could use

telephone for room service never answered

kids friendly hotel with giant indoor pool

at the desk and there is no possibility for a quick check out if you have not used the mini bar or have no

wifi was great and allowed me to comfortably work at the desk in my room

stayed with our 2 small kids and the room was really comfortable for us

we also found a used bar of soap left in the bathroom but these are small things, that didn’t really impact

good wifi

breakfast was grand

great restaurant and also stylish bar (a 'must' to visit) in same

stayed in mar e sol a couple of years ago, back then the wifi was bad in the rooms

restaurant and sandwich bar was incredible quality and value

good breakfast buffet

i called 5 time from my room to get the wifi code but no one answer

is an elevator but not from ground floor - not great if you are traveling with kids/heavy luggage

breakfast was included

had stomach pains after breakfast

i called 5 time from my room to get the wifi code but no one answer

the corner are nice place for breakfast overall nice and clean place new and good working ac wifi

bathroom easy access with electronic code and lift tea pot and tea are provided cups are clean wifi works well

wifi wasn’t stable

lift did not go to last floor hopefully being fixed and wifi intermittent.

wifi was excellent - house keeping was excellent; room cleaned & daily fresh towels reception desk

we used the gym 3 times in 5 days

at the bar was amazing, helped us getting tickets for a benfica match

some reason my wifi wouldn't connect on my laptop

breakfast was great

friendly and professional staff. outdoor pool with bar was great. also not a bad hotel gym.

perfect view on the sea in suite great decoration in the hotel kids park great quality for price

the staff was amazing, room service was excellent, the breakfast was excellent and my special regards to inna

excellent sun terrace and pool and bar area

beach, casino and place's to eat near by

breakfast, room, staff, pet friendly, bar, everything.

good location, big and nice room, the best breakfast

room was clean and wifi worked well

it's very difficult to get out of the underground parking. the wifi is slow

location near to museum near to metro near to shopping mall clean modern easy travel to airport room service

nice hotel with many services (room service, mini-bar, shuttles, etc

we needed laundry service and even if they don't have that during the weekends the solved it for us the same

the location , the breakfast, the kindness of the people working there

gina on reception was so lovely! great hotel and location. rooms quirky, rooftop bar amazing!

the breakfast was excellent with a wide variety of options and everything was fresh and delicious

good wifi, food is amazing for lunch (roof top) and dinner at the restaurant downstairs

there was a bar in the bedroom but didn't let us know the price of the items until i questioned

bar was not open at any time of our stay

bad wifi, water heating & water leakage in the lobby,

condition of rooms poor , damaged bathroom fittings, wifi in room intermittent

of the reasons i prefer the hotel was that there was free wifi

there is a laundry room with washing machines free for use, it would appeal visitors to have a longer stay

breakfast was really nice and has a plenty of choice

great breakfast and the hotel bar is unmatched

delicious and various breakfast

the staff was nice, and the hotel lobby and bar were beautifully decorated

missing usb socks in the rooms. laundry services delayed.

do not order room service - the food delivered by their provider is awful!

wifi in the room

no room service, mini bar or hot drink facility in the room.

roof bar area was fantastic with a great selection of snacks and drinks , the pool was a perfect size

some might see this as a negative, laundry was too expensive for me to use

there were a few restaurants in the area and a very nice laundrymat on the next block

the wifi worked very well

as always very good , delicius breakfast,fast wifi,quiet area .

cordially staff at the reception, as well as the bartender

the laundry service was very much appreciated

my bed and pillows. staff gave efficient and very accommodating service. same day laundry.

comfy bed. decent breakfast. great location & price.

drinks at the rooftop bar of the hotel fenix music next door were a real bonus

room service that never picked up phone. breakfast was the same for four days.

wifi is terrible, even planning a route on google maps was too much to ask for

close by, the metro station close by, a charming person at the front desk, view from the room and breakfast room

wifi was poor

nice, clean, very friendly , nice breakfast.

wifi is slow and keeps breaking off, streaming something is impossible

laundry services are

facilies are state of the art, multiple pleasant areas (lounge, coworking space, gym, rooftop pool) and hotel

was no information on booking about the fact that kids can only attend the pool in the mornings

the gym is not great. recommend improvements. staff to suggest nicer restaurants in the area.

the rooms were not clean, my kids had only one towel in the bathroom

in the breakfast / terrible quality beds / if you'd need a laundry - should be ready to get your stuff back

good, efficient laundry

laundry service is prompt

the laundry service was on point

example: in the night, while asking for laundry, looks like is he is doing a favour to answer

laundry service is available and timely

my wife gave expensive designer 6 t-shirts to the hotel laundry what was a fixed in a laundry list and only 5

rude staff breakfast was pretty shabby, instant coffee etc no laundry

wifi reception non existent in our room

breakfast, spacious suite, staff was very accommodating when we asked for extra linen for the kids

to pay for services in advance, like laundry and car park

they charged me an exorbitant amount of money for laundry when they never mentioned it before hand

very good and for free wifi connection

breakfast was also

lovely hotel with friendly staff. rooftop bar and pool has a great view of lisbon

shops, laundry and restaurants close by

nothing really, it was very pleasant. the laundry service was very expensive!

stop, cafes around the area, 10min walk to park eduardo and shopping mall, easy access, good wifi, clean and

there is no room service (to eat food at night) there is no bar and alcohol drinks

i couldn't check out the restaurant or bar due to covid restrictions but the rooms were decent and the shower

no spa facilities. no laundry facilities. pool is freezing! the mateus bar

dirty dishes left on the floors outside rooms with laundry bags. this was throughout the day.

super helpful with all kinds of requests (booking a taxi, laundry, preparing parasols,

glass for drinking, they managed it the last day, the bathroom needs a curtain, laundry service is a lil bit

comfortable beds, good wifi, amazing breakfast buffet, good shower/bath