slow wifi which did not work at all at some moments

hotel that is beautifully decorated with a little library and bar for breakfast and drinks

arrived early in the am and allowed early check in since a room was available

very limited room service options

their wifi connection was also great

for example, the hotel does not have laundry service on weekends and does not serve lunch on weekends

don’t have a basic gym for a city hotel and they don’t offer laundry service over the weekend

not many affordable, nice hotels with a rooftop pool

lovely bar and restaurant for breakfast and cocktails

we also had a welcome drink for the bar downstairs and breakfast was very nice

the location was quite good, close to a few of good restaurants and laundry

why don’t try contrast colors to differentiate the options？ that’s why i missed the laundry service twice

comfortable bed. nice sauna. good brunch and good laundry service nearby.

spa and gym were fantastic, even a cinema area in the bar

sampled breakfast, lunch and dinner - all excellent

and laundry door (both on 3rd floor) make a beeping noise when opening/closing

room service gave us clean towels every day and made our bed too

good location. friendly staff. hot water without delay. good wifi connection.

there is a very small tv on the wall and wifi is sporadic

wifi connection good

within walking distance to the starting point of all hop-on-hop-off busses, self-laundry shop (sem molas

iron not available, you can use only the laundry service, which is not sufficient as it takes too long

is great there is a supermarket across the street, self service laundry and close to one of the most important

the breakfast could improve tho’

nice hotel, great location, breakfast is good, their pastel de nata are delicious

laundry service was unreasonably expensive with a very confusing pricing list charged per

laundry service also not that great - clothes came back not properly

fantastic rooftop with bar and pool with incredible views

free wifi is not working

location pool bar rooms

great location,good breakfast, very good staff

breakfast was included in the price

clean, comfortable, the breakfast was good, the hotel is new and i liked everything

a very simple breakfast was included too

shower in bathroom very small, wifi works very bad.

was amazing, kind, helpful professional bar area and cocktail were top breakfast was

it is nice to have a heated outdoor pool too and we even swam in november

room not cleaned until asked, slow service in restaurant, pool not cleaned until

heated pool was a great bonus as well

pool is too cold to swim and hotel is dark

the laundry shrunk my shorts, but the managers at the hotel offered to replace them.

00 for a glass of milk via room service, seems a bit excessive

is perfect, the rooftop bar has a great view, breakfast is amazing and the gym is excellent

luxury rooms, sixt rent a car next door, pool grounds are beautiful and roof top one of the best views of lisbon

very efficient and worried with my kids

laundry is based on each piece… a trouser is 10€… 1st bottle water is free, but the 2nd

the hotel doesn’t have an iron because of the “security reasons”, and the laundry service is only available

the only things would be the room size is a bit small for a week's stay but manageable, and the gym is very

gym was in a lovely spot with great views but unfortunately was only open 8am to 8pm - hours that

the only minus was the breakfast bar which is not so variable

great location, attentive staff, room upgrade and late check out, all top notch

the gym

location, breakfast buffet, gym club, clean, room size.

breakfast and generally the restaurant and the room service were all very good

tried some of the room service as well, the food was extremely tasty

the laundry service was easy to use and efficient

a pair of my trousers was lost at the laundry and the staff made superhuman efforts to find them

hard to hang laundry

the staff was less helpful especially room service

i ordered room service one night but the items on the menu were not congruent with those in the restaurant

breakfast was great, laundry service too expensive

iron in the room and a charge of €5 per item to have the laundry service do this which was only open after 1

the room service food could have been better.

room service was quick and food was fantastic

the check in/out is efficient and breakfast is plentiful and healthy

friendly staff, pet friendly with no extra charge, fabulous breakfast

the gym includes dumbbells, a treadmill, and an elliptical trainer

there is a full bar and breakfast is provided each morning

breakfast twice and room service once

very pet friendly

wifi perfect

was not attentive, didn’t tell me wifi password or breakfast details when i checked in- maybe overworked

wifi was very good

rooms, comfortable beds, nice spa area and rooftop bar with a jacuzzi

a small thing that concerns most hotels - i preffer to include mini bar consumption to price per accomodation

amazing hotel, clean, very comfortable and beautiful rooms, a great pool, and everything was perfect, the most

apartment very much - it was beautifully decorated, very clean, spacious with a fully equipped kitchen

the pool area was lovely, very welcome after a days sightseeing

very nice abd spacious appartament, quiet location, the pool area. very comfortable beds

nice bar even during night

site said iron was available in the room but the hotel said they only do laundry service and don't supply irons

the wifi - good speed

gym has too few options

part of the city, almost everything is close by foot they are extremely comfortable and clean breakfast is

room service very pricey and did not enjoy the food

the buffet breakfast would fill you for the day and the staff very

next time you should give soap and shampoo and please change the breakfast menu

wifi was good everywhere and the staff was friendly

we loved the fact that the breakfast is included in the price too

there was no in house telephone in the room to contact reception, bar or room service should we have wanted to

had their laundry service dry clean clothes for me and they washed them instead and ruined a favorite sweater

the bar was very sad as it’s tucked away on the first floor and no-one uses it.

pool only opened at 1000 which was irritating for someone who is used to swimming before

issues with wifi

helpful and friendly staff both in reception and in the aqua restaurant or room service

to do very small amount of laundry

my husband sent a few items for laundry

their fault, but the recommended laundry was out of service

allowed us really early check in

wifi is quick and had no problem

staff was friendly and helpful, especially david who helped me with an early check in when i arrived from an

ac working well, also wifi

also, hotel doesn’t have a proper spa which includes jacuzzi and a pool, we would really like that

reaturant and a decent spa was missed

the advertised spa was actually not on the level you could expect from a 5 stars

i need to ironing one shirt they have laundry services ok it’s not a problem we can pay for that

there is no iron available for guests and laundry is only open on monday

to hotel very difficult, no clothes iron provided or laundry facilities available

and we should give this to this to the laundry service

iron available and no laundry service on weekends no room service or food available after breakfast had to ask

the hotel also offers laundry and car rental services, which can be quite handy for travelers

location, parking available, breakfast variety, quiet room, helpful staff, quick laundry service

hotel and there was a lot of noise during the night and early hours of morning - eg loading bins, laundry

replaced they never refilled tea and coffee in room nor did they leave any milk and when i called room service

the rooms are quite small, and there is no room service.

laundry facilities within 2 blocks

the staff was very friendly and helpful for all kinds of requests (restaurants, laundry, where to shop, the

the restaurant and bar staff were kind, attentive and friendly

there was the use of a mini bar and nespresso coffee machine

the bar across was lovely & handy for a morning coffee & a cold beer after a day of adventures

clean laundry room across the street, market place, and good restaurants near by

doesn’t care about their customers, have asked for an iron to be told that they have one in the laundry room

i was working some days so wifi was good to work

no smoking at poolud83eudd37ud83cudffb‍♂️

breakfast was lovely ud83dude0a

my room was incredible, there’s a pool, staff were super lovely, room service is available 24/7 with decent

gym was quite warm but was still great to have the facilities

everyone from reception, concierge, housekeeping, breakfast & bar staff were all friendly, professional &

the facilities are lovely, the breakfasts delicious, the little swimming pool a welcome place to refresh

the lobby level has a lovely breakfast area, bar and lounges to spend time

no laundry service, very basic amenities provided

be very careful if you use their laundry service

easy walk to laundry and restaurants

would have liked coffee in the room along with tea and there was only one little bar of soap for two people

wifi is super fast and reliable

can't think of anything! perhaps the cost of laundry if i had to name one thing

quite noisy, walls were paper thin & i think we were right beside the laundry room

breakfast, room service and restaurant was all very good

wifi connection on the 10th floor was very poor

close to the nearest metro station. incredible breakfast.

room service and laundry were beyond quick and friendly

the alternative was to send it to their laundry which charged over €8 per shirt just of ironing

we tried their two restaurants and the bar , and we ennoyed them every time

breakfast. triple room, location, late check out

they made easter magical for the kids

stated laundry was available, but it was higher priced than most hotels, and required a full 24 hours

they served fresh fruits at the breakfast

very good location good breakfast

they offered early check-in and late check out without any additional fees

the hotel doesn't have a restaurant, only room service which doesn't have much variety

there is also a laundry shop which is 5-8 mins walking distance

arriving on a very early flight the staff couldn't have been more welcoming and attentive, early check in after

on the 8th floor you also had the gym and sauna’s

quality of the wifi was extremely poor for a 4-star hotel

wifi connectivity in the room was poor 2

i loved the location of the hotel florida, many thanks for doing my laundry so promptly.

wifi, cleanliness,location

the small bar was meant to be open until 11:30 but closed up by 10 when we wanted a drink at the end of the

room service from american disaster restaurant serving very tasty burgers (including vegetarian

especially for kids not secure

comfortable, spacious, game room, very good breakfast, metro is 3 minutes away, laundry 3 minutes away

there’s not much i didn’t like. wifi signal on balcony not great, but minor inconvenience.

game room is a little disappointing as kids don't have many options.

central location next to ave. da liberdade, good choices for breakfast, pet friendly.

the facilities were perfect, especially the breakfasts and bar space

also do not use the laundry service

paid for a full room at a 5 star hotel and had a room that had a window to the laundry area and lots of movement

we had a minor issue regarding laundry and the staff went out of their way to assist

laundry service wasn't the best

no laundry service

amazing pancakes and breakfast in general! the staff was amazing!!

did book an extra night, and there was a little confusion at the front desk and with room service trying to

the night worker was quite rude when we wanted to access the bar at night.

breakfast is excellent

wine and port were not available in the bar and white wine was only available by the bottle

comfortable, near lots of places (walked around almost everywhere), had laundry right across the street which

wifi is fast and prices reasonable

it was nice that it included wifi, netflix/amazon prime, coffee, water and the staff was nice

amazing breakfast.

room was tiny, barely any space to move

said i had to go to laundry room

attention from the room service

wifi would drop out

location, wifi, kind crew

the wine bar next door and indian restaurant down the street are both great

no room service, no bar before 5, no laundry. really poor offer.

laundry, while ready for pick up, apparently was not and the hotel then said they would do it for

lovely rooms, a great breakfast buffet, attentive staff, strong and free wifi and a lovely vibe to the place

great location, clean, modern, spa are

there is a nice little gym and a poolarea with a floating garden

aren’t helpful , no iron , laundry takes too much time beds aren’t so good furniture is

water in room (first time met something like that) ,no iron available in hotel (only laundry service possible,

hotel is good staff is very helpful and frindly breakfast is ok ok

wifi very poor in the room, ac is centralised so no according to your preferred temperature

reasonable selection of breakfast foods in abundance staff once again efficient and there for you

negative point here was that there was laundry and garbage in the hallway for 2 days

bed linens had intense smell of laundry detergent

they offered laundry service and it was great

nothing actually! the only thing was that we wish the gym had longer opening times :)

small but well equipped gym

overlooking side street and service area with nightly rubbish or laundry or noisy event outside every night

we could not fault room service at all

you can also eat up at the rooftop bar or request room service

the breakfast and used the spa facilities every day

roof top bar is lush breakfast great selection room big and nicely decorated beds a very comfortable they

perfect location; spacious room; friendly staff;,great breakfast

also the breakfast served wonderfully with very good choice was 5 star

delecious breakfast, with various options

safe was not fixed to the wall. wifi signal poor in rooms. pc was not working in the lounge

the breakfast which was included was delicious

laundry service is the worst

not much about the hotel but the staff were great and laundry service was quick.

quality of wifi is very low

it was a huge apartment with a separate room for the kids, as well as a living room and small dining area

a suite - and it was similar to a mini apartment, great comfortable beds - large bathrooms and room service was

we arrived early for check in after a long flight and the staff let us use their spa rooms to freshen up and

used the gym and whilst on the small side still enough exercise machines to use

location was amazing. the pool and gym. the staff are incredible

nice bar with good choice of cocktails and wine

the sauna, heated pool, service

wifi was rather slow, and the bathroom would benefit from a deep clean (it was mostly clean though)

the breakfast was just fine. the room service.

internet wifi was not always available and stable.

the bar is nice for a glass of wine before we go to sleep

wifi could stand improvement

the laundry was bad and not worth the money. the room it was smaller than expected.

the hotel has the usual environmental messages about saving on the laundry and re-using towels, etc

bad wifi in the room, reception staff sometimes rude,

wifi was fast and free

room service was terrible, no life in bar, staff at desk area not very friendly or

one girl helped me dry my shoes - sent it to laundry at midnight since we had an early flight

breakfast at property is lovely

didn’t take advantage of breakfast

staff was friendly and helpful. breakfast was excellent. great location and next to metro.

wifi was excellent

no laundry service at the time, as machine was “broken”.

no laundry. shower drain issues.

found a place to do vital laundry so i would not waste a day sitting in laundromat

breakfast is the best i've had across at least a dozen hotels all over europe, due to its variety

location, the staff are very friendly and accommodating , very clean and the breakfast was so fresh and delicious

the hotel app which you can use by tv/scanning qr is very helpful: room service or laundry can be ordered

prices for laundry were ridiculously high and had to jump through crazy hoops to get it done.

there is 24 hour room service, 2 restaurants & a

the hotel and the staff were amazing. breakfast was exceptional.

don’t come with sofa bed so you have to ask for roll-out beds for kids, which the staff were happy to provide

amazing restaurant bar and view

room service, breakfast nothing special, reception average

bar terrace is great

stairs in the room mini bar limited no kettle in room

room service menu could have been a little more extensive for a 5 star hotel

there wasn't much to like about the hotel. staff in reception were nice and helpful. wifi was ok

condition of rooms poor , damaged bathroom fittings, wifi in room intermittent

bad wifi, water heating & water leakage in the lobby,

of the reasons i prefer the hotel was that there was free wifi

bathtub on the advertisement but in reality i had a square and short mini kinda of bathtub for kids

our room was adjacent to the laundry room and each morning at 6 a

no room safe, room looked out onto a laundry and wall, small room with nowhere to put cases

free welcome drink at the bar once you check-in was a special touch

restaurants outside and nearby but when i stopped in their restaurant, the breakfast had a hot bar with eggs

poor wifi in room 111

bedding should be better quality. no room service, laundry lost my socks

the wifi does not work on the lower floor

even though they have a several wifi connections, they were all weak and weren’t consistent

another thing is that the wifi really didn't work at all in my room (room 15), so just be prepared in case you

beautiful space, great location, great breakfast, and lovely staff.

they helped me with laundry on a really short notice

wifi sometimes do not working

the wifi was really slow

breakfast not good,because i m vegetarian. it’s not good for me.

super easy breakfast, not my taste.

the laundry service was very much appreciated

my bed and pillows. staff gave efficient and very accommodating service. same day laundry.

there is no bar in the hotel although there are plenty of places to have a drink nearby.

a bar to have a drink in at night, otherwise this hotel had all we needed for a weekend stay

bar area wasn't great behind reception but sure you can walk outside and take a stroll to one

laundry to clean or iron clothes closed at 5.30pm not well organized with the bar and restaurant

one comment - we had some laundry done and it was returned still moist and the shirts requested to be ironed

laundry was not professional

spacious room facilities bar restaurant staff so friendly and helpful cleanliness

location was great, the breakfast was great, the early check in was easy, they organised our private tour of

no 24 hour room service and no pool.

poor wifi, dangerously slippery floors within the bed rooms, rooms were too hot and ac was ineffective,

we had a great stay as a family with young kids

coffee/tea making facilities in the rooms,only a mini bar that is a little bit expencive; room service is a bit

breakfast is cool, room service is nice

missing usb socks in the rooms. laundry services delayed.

a bar food menu would be nice also

roof bar area was fantastic with a great selection of snacks and drinks , the pool was a perfect size and the

the wifi could have been better

rooftop pool and bar overlook all of lisbon and is breath taking

no frigo bar, no laundry service, no convention with parking

the wifi was very efficient

they bar / restaurant area was completely dead, no atmosphere at all.

wifi was non existent in the room

breakfast was room service, not buffet as advertised

we needed laundry service and even if they don't have that during the weekends the solved it for us the same

the breakfast was excellent with a wide variety of options and everything was fresh and delicious

beautiful interior, rooftop bar was amazing and a very comfy bed.

the design and the location is great. loved all the details and the rooftop bar was a hit

the staff was extremely helpful! great rooftop bar with music!

room, breakfast, pool, staff

room was very comfortable total separation between the kids room and the parents so it’s was very private and

some reason my wifi wouldn't connect on my laptop

even suits room no possible for family if they have more then 1 kids

pool and spa were excellent ! bar staff very friendly

the breakfast included was also fantastic and a large range of food that leaves you walking out

friendly and very polite staff, excellent breakfast, amazing service

;)),amazing a la carte breakfast,all the facilities that hotel offers and it’s really close to the city center

breakfast was delicious staff were exceptional the hotel is extremely visually pleasing

to the service of rooms daily, huge comfortable bed, excellent location, breakfast amazing lovely spa and

the laundry service times less efficient than advertised

wifi was also strong and fast everywhere in the building

good wifi, free bottle of water (0,5l) provided daily

modern hotel, 10 minutes walking distance to the center area, friendly staff, great breakfast, room concept is

even late check out was made possible despite being fully booked

could have been a little more substantial for 8 euro, but kids did eat free

stayed 4 days at moxy lisbon with 2 young kids (age 3 and 7)

very family friendly hotel. good decor. warm rooftop pool.

rooms was enough for family and two kids (6 and 8 yo)

the breakfast is well balanced, varied, good for kids and for health nuts alike

when we asked for an iron to use (as we had to attend a wedding) we were told to use the laundry service as no

bad wifi in the room. charge a room with an extra bed for a kid who doesn't need.

i couldn't connect to the wifi while i was in the room

its centrally located and has all modern facilities plus the complementary breakfast

spacious and well equipped (toiletries, towels, extra blankets and pillows, tv, good wifi, airco, everything

they lost 2 pieces of my laundry

everything except they lost 2 pieces of my laundry

it is a small hotel, there were not much breakfast option and facilities like pool and gym

we didn’t choose to include breakfast when booking but chose to have it one morning

we asked about the breakfast hours but they did not reply and we missed it, their was issue with wifi and they

stuff was rude and bad educated our room was wall to wall with laundry/washing machine and we lisen machines

a laundry service, when i inquired i was told they did not have this service and proceeded to so me a

took 5 days to get laundry back and they charged us anyway!

no laundry service.

no proper laundry service

location, kind staff, good breakfast, easy access to everything i needed

nice breakfast staff willing to help with

- especially the bathrooms - do need updating, but the place was spotlessly clean, with daily room service

the wifi network exists but it is not accessible in the room

across the park where kids can enjoy running, plash on water and playground

they had great recommendations for food, laundry & activities

garbage trucks, dumpsters, laundry carts unloading, recycle, etc all night

saturday the entire floor and bed was vibrating as if a laundry machine was spinning, it lasted from 6:40 till

fast wifi

great location, good wifi, good breakfast

is very sub standard, their website is very misleading, as for the so called bar which is practically non existing

week wifi, noisy street.

good comfortable room with good wifi and spacious balcony

cleaned since the last guest—a used towel was still hanging, there were hairs and a used soap bar in the shower

wifi signal was at some places of the room a bit weaker when making a call

the hotel was transporting laundry carts and it was very loud

choice of food, service was superb, overall service was very good, staff friendly and helpful, laundry service

great breakfast, location and nice clean rooms.

i missed the the oatmilk for my coffee but the breakfast was really good

good breakfast. clean rooms and undisturbing room service. superb location.

only thing was that we got the room right by the laundry room,but even at that the balcony view was still great

we had a little incident with the laundry service and the personal was very professional and friendly, the

laundry service and room attendance was a little less than expected.

were fantastic ines (spelling has a circumflex)on front desk wonderful room service great

the hot water supply was a bit erratic drinks at upstairs bar expensive-paying for view

breakfast was excellent

beautiful breakfast room and a plentiful buffet breakfast

the wifi wasn’t always reliable, but we figured it out in the end.

great location, full of character, staff are lovely and the breakfast was excellent

wifi was terrible.

we loved the hotel, it is good to know that spa facilities are not included in the price

range of facilities for the price is excellent - small gym, spa (treatments - there is no wellness area), large

it could be better emphasised on the website how small it is as i was expecting more of a gym

, there was no wifi connection and only one bath towel in room for two people … was extremely disappointed

rooms , good breakfast, good wifi , close to bus station and metro station 8 min walk , not far from airport

we had laundry service and was convenient and pressed beautifully

excellent location if you need to do your own laundry

my opinion that the cost of sending out your laundry is beyond exorbitant

the included breakfast was in an elegant dining room and was the most comprehensive breakfast buffet i have

the included breakfast was excellent