i wish there would be laundry room there.

wifi not working for guests at all, and clearly had not been for some time as notice in lift

breakfast was exceptiona! beds comfy and excellent shower. would stay again.

all was amazing ud83dudcaf and breakfast ud83cudf5e ud83dude0b back there soon

outdated rooms uncomfortable bed bar only had 4 glasses so could not even serve out whole group a

no in house laundry service provided

breakfast had many options and was delicious

one staff (girl)on in the night bar never say tbank you allways with bad face.

the wifi was a bit slow and you have to create an account then sign in every time, which isn t great

breakfast buffet was great

the hotel is amazing! free parking and in room laundry!

access to my room was blocked by the staff and upon enquiring i was told that laundry bill is outstanding

i had a lot of laundry to do and could make simple meals

the laundry machine in the room was unexpected and so great to have

although we didn t stay long enough to do laundry, it s nice to have the option

however it wasn't exactly optimized for comfort - some products in the room (such as the laundry bag) needed to

lovely room and amazing breakfast

the place is brand new, spectacularly comfortable, incredible breakfast, cool decor, great hotel gym that they

the spa was smaller but really nice

room service use very old produce, i was worried about the quality of the food

wifi is ok, and location is ok

terrace is wonderful but does lose wifi connectivity

strong reliable wifi and a quiet co-working space for digital nomads without annoying rock music

buffet breakfast + decent wifi + clean + original pastéis de belém basically around the

no wifi ud83dude14

no decent beer in the bar - only mass-produced lagers, etc. obviously no real ale!

chickens waking me up at 5am. bar was not staffed and only severed you if you asked nicely!

location and breakfast!!

breakfast wasn't amazing but it done the job

when i asked iron, i was told to use laundry service (fee)

no coffee/water in the room no ironing, they offer paid laundry service everything in the hotel is 20 years

the pool was spacious and well maintained

the wifi was poor, and the treadmills in the gym were bumpy and not safe to run on

lack of parking. i have bone problems and need parking close

the spa was gorgeous and the massage i had was divine

sulper location, friendly staff, easy parking, top bedrooms views, great pool,….

the spa was amazing

the kindness of the staff, the hotel room and facilities, the beautificul view, the spa, the breakfast

gym, internal pool, sauna and spa was opening at 9

pants were missing from the laundry

were very friendly, especially reception -main building is very beautiful -kids enjoyed pool area (indoor and

was no wifi in the pool area and there were too many litttle kids, even babies swimming in the pool with diapers

the dining rooms and bar along with the plethora of sitting rooms are remarkable

breakfast was average

toilet spotless, beds are comfortable, the room has air conditioning, wifi works perfectly, windows are the

wifi was fine

advertises laundry service on tripadvisor, but when we asked for it, we were told it wasn t available at the

beautiful rooms, delicious breakfast, and outstanding staff

we parked in the property and had a great breakfast and again, super friendly staff in the morning

cleaning breakfast

everything was very clean and the hotel staffs was very friendly the breakfast was very good

stay, i made repeated requests—four times in total—for additional coffee capsules and laundry service

a bit out of the centre, room service took almost an hour to bring drinking ice.

clean functional good gym

the staff, the facilities, the food the gym and the atmosphere

amazing spa as well

went every day before me breakfast and in the waving

the rooftop swimming pool provides welcome relief on a sunny day

felt quite tranquil and you got to watch planes flying into lisbon as you chilled by the roof top pool

the rooftop pool was amazing, the rooms were spotless and beautifully designed, the restaurant was excellent,

very new, modern and super clean. great breakfast!

were not warned about the price of laundry, there were no price list in the room so we had quite a shock when

never been to a 4 star hotel that couldn't turn around a modest laundry service in 12 hours, let alone 48

no modern hair dryer, no iron or board. they do have laundry service.

great parking

and the hotel itself was very comfortable and clean with friendly staff and a wonderful breakfast

things such as squeezed oranges - but overall quite good staff super kind and collaborative good laundry service

i arrived late in the evening and was told that i couldn't get shirts pressed for meetings by the laundry service

breakfast spread

the location, the pool and the gym is very well equipped

the room was comfortable & quiet, room service & restaurant was very good.

the room had a cot for him and at breakfast they had set up a high chair for him

it was perfect place for the familly with kids/ very quiet and safe.

plenty of parking spots; just avoid the front parking

breakfast, really beautiful views

when the facility is full, parking can be problem

room, attentive staff, and a diverse breakfast including hot selections

the breakfast was varied and also included hot dishes

good buffet breakfast with fresh and varied options

breakfast could have been improved

good breakfast with portuguese tarts and healthy options as well

wish we would have been warned about the expensive laundry service.

no self service laundry close by, only paid laundry by hotel

- fast housekeeping services (inc laundry) - underground

breakfast was delivered to my room was amaizing

need to wear a cap for the pool so need to purchase a cap .

laundry service works only before 9am, and you will get your staff next day

was winter and our kids enjoyed the heated indoor pool

room service and location.

breakfast was excellent every morning with fresh pastries, fruits, proper bacon, pancakes, and

wifi was spotty today afternoon

laundry service is quite pricey.

directions and signage poor, needs detailed map info plus mapping of local restaurants, coin laundry (found to

laundry too expensive by far

we were travelling with our kids (12y and 10y) and we had some uncomfortable situations

policy of allowing kids under 12 to use the leisure facilities only between 12 and 2 is disappointing

nice garden and outside pool

the pool area is really nice

20th century palazzio set in lovely gardens with an infinity pool, and within, has an atmospheric bar with a

room service was fast and fabulous

i am from humble stock so bar prices looked high to me but all this good service has to be paid for so you pay

only only only thing that i would change is the fragrance of their laundry detergent for towels

1. no safe in the room. 2. laundry service should be always available and instant.

breakfast available from 6:30 til 12:00 was a real treat

my kids were always excited to come back each day and see that the room had been cleaned and the bed

breakfast till 12:00 and 24h bar open

there is a grocery store just around the corner, a do-it-yourself-laundrymat even closer if you're staying for

most expensive laundry service of my life

laundry services charged per article of clothing.

- gym - cleaning - breakfast - staff in general - room - near to the airport

i used the gym and sauna and it was very relaxing and included with no additional cost

- no children's menus - poor indoors kids play area: only a bucket of kapla - poor room service

place, respect for the animals pet and service.

warm food (pizza, burger etc) is provided throughout the day from the inside bar area and evening food can be

excellent facilities especially for children- my boys adored the children's pool and playground

breakfast, room. pet friendliness

to ask 3 times for a flashing lightbulb to be changed (a defect that was never remedied) and my laundry was left

certain basic things like an iron, we had to wait a whole day for an iron because house keeping/laundry is not

lovely outside bar on a high floor with a great view

the gym was open for 24 hours but it lacked equipments and again the ac was not working

i had no access to wifi from my room

i sent one pair of pants to the laundry and struggled to find out when it would be ready

laundry is

surprised not to have a mini bar though and the carpet and furniture a little worn

stunning rooftop pool

wifi at the pool was an issue but that's only a small thing

it would be nice to have chairs that fit its level of quality - relaxation music around swimming pool could go

also wifi is good) owner of this place made great work

the garden and the swimming pool with the same view

ooh and swimming pool is nice with its lovely view

wonderful view, nice breakfast, convenient parking

so much wasted laundry and time required to change the

the laundry service

bar area just on the limit of it's capacity regarding guests/visitors, parking area occupied by laundry and

great location, really nice breakfast buffet

room service and restaurant for breakfast was really top as well

to be fair, the staff were able to provide glasses from the bar by request, but they took it back after on the

was spacious always super clean - even the gym breakfast was tasty super comfy bed good

like the surrounding area s with good quality of various places for breakfast, lunch as well as dinner

gorgeous rooms, very friendly and helpful staff, nice breakfast

the staff are fantastic, loved the bar and service

we enjoyed breakfast, great soalhiero wine, cheese, and a homey stylish ambiance

bright, comfortable, great breakfast, great service, friendly staff, room was upgraded, gym club was good, near

the lobby, dining area, bar and bedroom suite were very nicely appointed

the hotel is in partnership with a near by gym that is awesome

breakfast was excellent, and the setting was gorgeous

late at night and left for a conference early in the morning with a wrinkled shirt, because the laundry service

the room didn't have iron i found that so annoying and the laundry service was very expensive.

dinner at the restaurant was delicious as was room service breakfast

than room service, no way to get just a cup of coffee or tea in the morning

excellent breakfast; friendly and helpful staff, particularly in the bar area

also: we were charged laundry by mistake and had to get a refund

the room was very nice, didn’t have breakfast and didn’t use the pool

we stayed in the cozy room it had a full closet, safe, fridge mini bar nespresso machine hot kettle

upgrade to my executive room and the room service the breakfast fast the room was very big and spacious my wife

consider paid wifi in the room at such a prestigious hotel rather scandaleous

great location, cool vibe in the bar and spacious, luxurious rooms with comfortable bed.

breakfast, served in a stunning bar area or garden, was wonderful

breakfast, served in a stunning bar area or garden, was wonderful

fantastic bar and breakfasts

quaint bar and lobby restaurant was so cozy and the park across from the hotel felt like its secret garden

also laundry handled under room and was very loud at 4:00 am

above expectation spacious room and beautiful bathroom, breakfast was great

amazing breakfast including champagne

honor bar was a treat and snacks were left out all day

room service - light snacks

location, all the staff are highly profesional, the room is cleaned every day, the laundry is impeccable, overall

the breakfast was exceptional with an amazing variety

wifi was fast and reliable

bed and very clean rooms friendly staff nice view from balcony wifi working at all times breakfast was

prices in the bar were exorbitant

booked this hotel since they had listed that the hotel had room service but when we called to order food we were

wifi was weak

bar would have been good, the staff were happy to bring drinks but there was a room that would have

wifi was dodgy.

no key for the safe unless you ask, no wifi code notice in the room

there are many services (restaurants, laundry, pharmacy, atm, barber, groceries) and public transport (bus,

cup but in the public area of the hotel there was no tv with the games and haven't noticed any bar service

wifi and tv signal kept breaking

room service only till 22:00, with few options of light meals and overpriced.

excellent room and breakfast. fast wifi.

the door several times while we are in the room asking for housekeeping or if we have items for laundry

wish the laundry prices were affordable

they treated our pet as part of their family

outdated gym

service overall, and we were very happy with the breakfast options

concierge, reception, restaurants, to housekeeping, laundry, we really had been in touch with great and helpful

swimming pool is located inside the spa so it’s not very convenient for families as the kids have to be quiet

cause of corona, can’t access gym and pool

bar staff was way too slow

service was excellent and gym was very good

restaurant shut, bar not open, no tea or coffee in the room, you had to ask for this

only the cost of dinner and the spa and gym.

also some developments in this area and the gym would be good

room service even the receptionist said so

the need also a bigger gym room

only one hair dryer for the entire hotel that had to be picked from reception, there was no hotel laundry/dry

was close to the metro and other conveniences like laundry, a place to watch f1, and other such

there are many cafes, restaurants, living services (eg pharmacy, grocery store, laundry, etc)

no laundry facilities,no kettle in the room,no coffee and tea with

no laundry service and the hotel did not have an iron

states on the papers that there is a laundry bag in the rooms to get your cloths clean but we did not see any

a kitchenette with no sink

wifi connection wasn't good

free parking

had a parking and it s within walking distance to take the train and to lisbon

laundry was expensive

room service ordered arrived 90m late

the bar area comfy and service great

family room was excellent, and breakfast was high quality. my kids loved to stay at the hotel.

breakfast was ok expected better from this quality hotel

we needed laundry service and even if they don't have that during the weekends the solved it for us the same

beautiful interior, rooftop bar was amazing and a very comfy bed.

great breakfast and a very comfortable bed

the room design, the roof top bar and restaurant.

wifi logging you off too frequently.

wifi is terrible, even planning a route on google maps was too much to ask for

the room was ok, equipped with ac, wifi was strong and fast enough for everyday use

beautiful breakfast room and a plentiful buffet breakfast

wifi was poor

plenty of choice at breakfast

pool and spa were excellent ! bar staff very friendly

arrived with tired kids at midday

clean rooms, friendly and helpful staff, the room had a phone that you could take out and use the wifi on it to

wifi works pretty well

euros fee for room service

slow wifi

wifi not so strong

there wasn't much to like about the hotel. staff in reception were nice and helpful. wifi was ok

no restaurant or bar in

they offered room service but could not do as only one person working they offered us a taxi to the venue of

missing usb socks in the rooms. laundry services delayed.

loved the soundproof rooms and the rooftop bar with the swimming pool (a welcome bonus in the 40 degrees heat

a bar food menu would be nice also

there were more choices for room service for food but on the other hand plenty of great places to eat within a

loved the soundproof rooms and the rooftop bar with the swimming pool (a welcome bonus in the 40 degrees heat

my bed and pillows. staff gave efficient and very accommodating service. same day laundry.

the laundry service was very much appreciated

breakfast i would suggest that plant-based milk is available already on the stands (without need to

the staff is super friendly and helpful especially the woman meeting guests at breakfast

good wifi and laptop-friendly desk if you need to work remotely

the corner are nice place for breakfast overall nice and clean place new and good working ac wifi

lift did not go to last floor hopefully being fixed and wifi intermittent.

wifi wasn’t stable

wifi very weak. ac not working

wifi is not the best.

water in room (first time met something like that) ,no iron available in hotel (only laundry service possible,

aren’t helpful , no iron , laundry takes too much time beds aren’t so good furniture is

they have their own underground parking in the centre of the city and breakfast was good as well

clean hotel and very good wifi

good location, parking included, great and kind staff, great breakfast

the hotel has the usual environmental messages about saving on the laundry and re-using towels, etc

the laundry was bad and not worth the money. the room it was smaller than expected.

we received early check in

wifi was a bit sketchy in the dining room

the lounge bar area was nice for a last drink before bed but it could do with a few more sofas.

the gym and the staff was lovely

nice gym.

the lobby and the co-working space are very beautiful, not to mention the gym, which is gorgeous

clean, modern, and extremely functional, which made our stay very comfortable and easy with the kids

tastes nice, you could control the room temperature and it was really quiet at night, good wifi, friendly staff

laundry service is the worst

not much about the hotel but the staff were great and laundry service was quick.

they accommodated early check in for us.

we had a really big family deluxe room with real 2 full-size rooms, nice bathroom and pet friendly

it should include the spa facilities of the grand altis hotel.

overlooking side street and service area with nightly rubbish or laundry or noisy event outside every night

staff are amazing from reception to bat to spa and room service

only small area that could be better are the communal areas such as the rooftop bar and gym as these are quite

we had booked a gym slot but other guests were still occupying it

spa, great rooftop bar, fantastic breakfast, cool design, great area and very professional and friendly staff

i loved the location of the hotel florida, many thanks for doing my laundry so promptly.

wifi, cleanliness,location

stuff in room service and breakfast room very kind and

the wifi available is an unsecured network.

was a big plus , comfortable rooms , clean with room service on all days during our stay

stated laundry was available, but it was higher priced than most hotels, and required a full 24 hours

did not allow us to place our luggage’s in a locker room or even to have even one room for early check in,

location was great! and the breakfast was plentiful and had a good selection.

found it odd that you have to pay for room service but come down to reception to collect it yourself

for the most part, they held to the 1500 check in, but they did allow some early check in when the room was

breakfast, good location, bar 24h, aldi in 2 min and public transport links

so, maybe lack of english by breakfast staff, but that is understandable

close to everything i need just walking , a simple breakfast but perfect to me as vegetarian

very modern and perfect installation, good location, nice breakfast!

very small bar facilities, though you're probably not staying here for that

there is also a laundry shop which is 5-8 mins walking distance

the breakfast was always excellent

you have a beautiful view from the roof top which also has a small swimming pool

rooftop pool is small but it was good to use for some relax, gym is small they could do with more space and

great decor and rooftop pool

room service and laundry were beyond quick and friendly

the alternative was to send it to their laundry which charged over €8 per shirt just of ironing

plenty of pastes de nata at breakfast

breakfast with hot food varying each day

we tried their two restaurants and the bar , and we ennoyed them every time

location, parking available, breakfast variety, quiet room, helpful staff, quick laundry service

the hotel also offers laundry and car rental services, which can be quite handy for travelers

hotel and there was a lot of noise during the night and early hours of morning - eg loading bins, laundry

clean hotel, comfortable room and a well stocked bar with friendly staff

room service

my wife gave expensive designer 6 t-shirts to the hotel laundry what was a fixed in a laundry list and only 5

laundry service is available and timely

rude staff breakfast was pretty shabby, instant coffee etc no laundry

the spa and jacuzzi were not available . a pool would have been great

shame there's no swimming pool and the jacuzzi and steam room area needs updating.

there is a laundry room with washing machines free for use, it would appeal visitors to have a longer stay

breakfast was excellent

cons : bed was too firm to my taste, and wifi was an issue since quite weak/patchy

perhaps adding a vending machine or a 24 hour room service would have been a nice plus

sense: the location, the quality of the rooms, the high level of cleanliness, the top quality breakfast selection

they also provided a great room service and a gluten-free breakfast every morning

the wifi was slow.

breakfast, nice garage (somehow tricky to get out), nice room and very good sound insulation

they also provided a great room service and a gluten-free breakfast every morning

sent to our room some fruit and water for the breakfast

breakfast could be much better, especially coffee water in flask is luck warm

very poor wifi ! this is really bad for a work trip

wifi service is flaky to say the least, some evenings it wasn't even possible to check email

price and location is perfect for transport options , metro is across the road, breakfast included was well

there's a bar where you can buy beer downstairs (but it only takes cash)

some might see this as a negative, laundry was too expensive for me to use

there were a few restaurants in the area and a very nice laundrymat on the next block

the breakfast was great. the reception and bar staff were exceptional!

breakfast bar was amazing..and onsite parking very convenient

very clean, breakfast very good

laundry service is prompt

good, efficient laundry

the laundry service was on point

in the breakfast / terrible quality beds / if you'd need a laundry - should be ready to get your stuff back

example: in the night, while asking for laundry, looks like is he is doing a favour to answer

had their laundry service dry clean clothes for me and they washed them instead and ruined a favorite sweater

a hot day in lisbon, we loved the pool

there was no spa or gym. but we were told that a swimming pool will be available very soon!

slight complaint was a very limited room service menu with not many options, especially healthy ones

fault the hotel - our flight got cancelled, they extended our stay, they generously agreed with a late check

when we asked for an iron to use (as we had to attend a wedding) we were told to use the laundry service as no

slightly outdated no equipment in the kitchen

being pet friendly and with car parking, when we are next in lisbon we will definitely stay here again

a bit old and dated for a family vacation with kids

very nice size rooms and clean, loved having a mini kitchen

the wifi network exists but it is not accessible in the room

wifi stable

nice, clean, new room, excellent breakfast and good location

- especially the bathrooms - do need updating, but the place was spotlessly clean, with daily room service

i needed to ask for some room service and i had to go down to do it

it was a bit noisy near my room (101), looked like the laundry room was next door

only offered to send them off to their laundry provider which would have cost a substantial amount of money

sometimes they expected us to know certain things about services as if we are frequent visitors (laundry, taxi

they have a laundry service that is available only in specific times

wifi lock on the bathroom door was broken (wasn't a major issue for us,)

shops, laundry and restaurants close by

nothing really, it was very pleasant. the laundry service was very expensive!

nice bathroom clean room good size wifi quality/price top

also, there is a great gulbenkian art museum and wonderland park for kids within walking distance

if you want a hotel with a bar selling alcohol, this isn’t for you.

wifi was very good

swimming pool seemed over chlorinated resulting in our kids having coughs for a few days.

the bar in the lobby is excellent and the service exceptional

to director of the hotel, as the selection of this hotel was mostly driven by the swimming for my kids, mostly

pool, spa, comfortable bed, great shower, good breakfast

site said iron was available in the room but the hotel said they only do laundry service and don't supply irons

the facilities marque had that lux didn't a bath prefer this for a good soak, mini bar, excellent breakfast and

- bathroom toiletries - safe - lots of storage space - large selection of tv channels - mini bar - good number

room service is not 24 hrs.

(they have a gym with good restrooms and great showers)

the wifi worked well once we figured out how to install it

staff was friendly and helpful, especially david who helped me with an early check in when i arrived from an

breakfast bar was amazing. the selection, the quality, the staff.

there was no room service fee only to have it in the room so i had to pay for breakfast 2 times total 80 euros

reaturant and a decent spa was missed

the hotel was transporting laundry carts and it was very loud

choice of food, service was superb, overall service was very good, staff friendly and helpful, laundry service

the property serves superb breakfast buffet where anybody can pick meals and drinks to her/his preferences and

good bar and food options with very friendly helpful staff

good breakfast, wifi, comfort bed, location, staff.

laundry service for a charge

clean rooms, gym, swimming pool (small but convenient)

very polite and helpful staff, satisfied our requests for early check in and late check out, without additional

lovely little bar and great breakfast

gym and roof top bar

they charged me an exorbitant amount of money for laundry when they never mentioned it before hand

to pay for services in advance, like laundry and car park

room, modern, comfortable bed, everything spotless, great facilities and really good breakfast

location, good sized rooms, excellent breakfast

room service and breakfast service good!

no frigo bar, no laundry service, no convention with parking

wifi was simple to connect to

the wifi was nog working for 1 day.

wifi kept dropping off.

cleanness , service, staff ud83eudd29, location, breakfast, neighborhood.