wifi was fast and reliable

and helpful staff, a wide range of options for breakfast, and clean rooms

breakfast-8, cleanliness-10, parking-10, comfort-10, beds-10, check in/check out-10

parking. staff very attentive to the client

satisfying but not varied breakfast

the location is about 50 meters from the main area, and on top of everything, parking costs an additional

it s a clothing optional gay report with an amazing pool, sauna and steam room.

they could also have poolside drink and food service, with a broader menu

was nice to spend the afternoon by the pool and using the facilities such as the sauna with many external guests

local people were coming enjoying the pool and the sauna paying 20 euros per entrance and we felt sometimes

laundry service was a bit troublesome

the manager informed us that it must have been a mistake and they send it to the laundry facility and as soon

bit confusing laundry service (seems it's not done on site, so took a bit of time) and some parts could use

kids were delighted the pool was open til 10pm

great that the parking was convenient

was perfect - the suite was spacious, comfortable, and super clean, we enjoyed the garden with pool and the

i had to walk into the business area to a cafe to have wifi to get an uber

view is stunning, great sunset-watching location and there are horses on the premises (great for kids)

spa bath old and looked dirty due to chipped inlets, didnt appear to work anyway

wonderful view, nice breakfast, convenient parking

breakfast was grand

bad smell bathroom, not comfy bed, noisy ac, not good connection with wifi

good breakfast buffet

clean comfortable room with a great shower and an excellent breakfast included

the cleanless, the room the hotel dtaff and the breakfast

also the free breakfast and wifi were a nice addition

there are only a few parking places in front of hotel, but plenty up the street and around the corner

excellent breakfast and great value fir the money

it was easy to find on a main street coming into town and we got a parking spot out front, however, parking in

also the free breakfast and wifi were a nice addition

hassane on reception was brilliant, kind and helped us with info on public transport and late check out

the staff was lovely and the included breakfast was varied and quite filling

my family enjoyed the breakfast

i called 5 time from my room to get the wifi code but no one answer

had stomach pains after breakfast

no spa facilities. no laundry facilities. pool is freezing! the mateus bar

super helpful with all kinds of requests (booking a taxi, laundry, preparing parasols,

dirty dishes left on the floors outside rooms with laundry bags. this was throughout the day.

glass for drinking, they managed it the last day, the bathroom needs a curtain, laundry service is a lil bit

hotel was perfect, near the beach, we had everything needed, including perfect breakfast, gym etc

stay, i made repeated requests—four times in total—for additional coffee capsules and laundry service

pool access not included

the price of the breakfast. unaffordable.

food quality was low and expensive and i didn’t like that i had to pay fees for the room service to deliver

kids cannot use the swimming pool

things such as squeezed oranges - but overall quite good staff super kind and collaborative good laundry service

i arrived late in the evening and was told that i couldn't get shirts pressed for meetings by the laundry service

the room was very nice and we slept really well. very good choice of menu for breakfast.

room service and good food

at the bar was very slow i

except- perhaps some free light snacks by the pool

wonderful and attentive staff. high quality breakfast.

spacious bedroom and bathroom

easy parking

great location on the river. fab breakfast. very helpful staff. great hotel

very poor fitness centre, nothing is there.

the breakfast didn't meet the expectations, for the kind of hotel it should have been better.

the staff was so kind and accommodating, the breakfast in the morning was delicious, everything was clean and

my favourite spaces were the beautiful library and the rooftop pool, with its spectacular views over the iconic

the food is delicious, breakfast, snacks and evening meals are all memorable

lot of items in the breakfast

good breakfast

we ordered breakfast in the bedroom and got room service for all the meals

very peaceful place with nature, beach and swimming pool all together

the rooms are large and comfortable. there is free parking.

free street parking right in front of the hotel was a huge bonus as well

free parking outside the hotel was a boost as well

no wifi ud83dude14

perfect location, very nice rooms, excellent breakfast and super friendly staff

don't know if you have an operating bar or not

strong reliable wifi and a quiet co-working space for digital nomads without annoying rock music

wifi is ok, and location is ok

terrace is wonderful but does lose wifi connectivity

buffet breakfast + decent wifi + clean + original pastéis de belém basically around the

pants were missing from the laundry

service for food in their bar area can be slow

modern gym, indoor/outdoor pool, terrace breakfast, even a bird sanctuary to discover as you walk the

changing rooms in the spa are not clean.

wifi

excellent staff, varied breakfast with hot options, and good transport connections

good buffet breakfast with fresh and varied options

staff, moderately clean rooms, very safe location, outdoor was locked all times and a decent wifi

only small breakfast bar but that was clear from the hotel description.

room, attentive staff, and a diverse breakfast including hot selections

however it wasn't exactly optimized for comfort - some products in the room (such as the laundry bag) needed to

ter a day with +35 was much appreciated), biscuits, complimentary glass of wine, great 24/7 gym, special dishes

well-equipped gym

our anniversary and, when we got to our room, it was fully decorated with artificial rose petals, a handwritten

well equipped gym and quiet but convenient location

like the surrounding area s with good quality of various places for breakfast, lunch as well as dinner

cleanliness ; excellent location, decor, bar area, bathroom set up

to be fair, the staff were able to provide glasses from the bar by request, but they took it back after on the

great breakfast, location and room!

the staff are fantastic, loved the bar and service

also laundry handled under room and was very loud at 4:00 am

above expectation spacious room and beautiful bathroom, breakfast was great

we loved their honesty bar and all the staff were so friendly and relaxed

the excellent breakfast buffet (that is served in a quaint back porch area in summer) was a perfect start to

hotel with a rooftop terrace, honor bar and coffee/ tea station

wifi was terrible.

20th century palazzio set in lovely gardens with an infinity pool, and within, has an atmospheric bar with a

the pool is surprisingly large for a city hotel, the bar and fumoir are very elegant with an old school style

the staff were beyond exceptional with a particular mention going to the pool bar staff

room service was fast and fabulous

very friendly and attentive personel, good breakfast, cozy room.

no key for the safe unless you ask, no wifi code notice in the room

super friendly and accommodating staff, great room (junior suite) and glad there was on-premises breakfast

there was an open bottle in the mini bar

subway just down the road with great breakfast cafe

location, the building, the rooftop pool, the interior

the kitchen was fully equipped and beautifully installed

the pool, restaurant and bar were not open yet

rooms are new and clean, kitchen full with accessories and a dish washer

great kitchen area

only less positive point was, spa wasn't working properly

this is not great when sharing with teenage kids

would prefer carpet floor, and that the swimming pool would be available for kids more time,

property was amazing, the only downside for us was the gym, 3 machines very old and broken

great facilities - pool & gym

nice gym.

clean, modern, and extremely functional, which made our stay very comfortable and easy with the kids

the lobby and the co-working space are very beautiful, not to mention the gym, which is gorgeous

the gym and the staff was lovely

tastes nice, you could control the room temperature and it was really quiet at night, good wifi, friendly staff

we weren’t told anything about breakfast at check in or anything about the hotel

central location excellent breakfast

a big thanks to the staff, from the front desk to the restaurant to the breakfast that made our stay more than

2) total lack of sympathy from the maid at the breakfast

never ending waiting game to be served a complete breakfast meal

the room also comes with a room safe, a hair dryer, toiletries laundry/dry cleaning (fee) and there is also

also the 12 euro surcharge on room service

-instable wifi -due to the proximity to the main streets, rather loud

rooms and a good wifi

happy to accommodate early check in and any requests we had

clean, modern, laundry service was fast! restaurant is fab, breakfast is excellent!

wasn’t anything i necessarily disliked, but laundry was expensive, so i went to a place that was a 3 minute

with three children the room was perfect, everyone had their own space perfect for traveling with kids for a

there are also two toilets and a commercial kitchen that can be accessed by staff if needed

the breakfast was also excellent

i was on the 4th floor and despite being in a bar area, it was

and staff are good, but wifi is poor

we recomend staying here even with kids

main challenge was the bar sounds & songs all the way till 4am in the night in the room

sharing a family room with anyone other than kids would be a complete nightmare

lots of very young waiters at breakfast were always polite and efficient

they had intended to have a full spa area but uncovered archeological remains that had to be preserved and

hotel offered free massage which was fabulous and fresh fruit in room daily with free mini bar with soft drinks

we arrived, we were early to check in and they showed us to the downstairs area with couches, wifi, books, i

our kids stuffed their bellies with unlimited ice cream, and we unwound with the included happy hour

3, & the rooftop pool where you can linger over breakfast in the sun

exceptional service and attention to detail. breakfast until noon was greatly appreciated too!

the restaurant kitchen's air is pumped out to the rooftop bar, making the space incredibly unpleasant to enjoy

location was great, the panoramic view from the rooftop, excellent breakfast and the stuff was really really

the breakfast was exceptional and very convenient that it finished at midday

new hotel, nice located, big rooms, nice breakfast, friendly staff

the room service menu could be better!

breakfast was fantastic

no towel drier. this is small but important detail, especially if you travel with kids.

we were there in january, and they let us have a late check out free of charge, very kind and generous of them

and the hotel doesn't have a laundry service

we even got a free laundry service and a welcome wine - with endless refill ud83dude04 just go there, you wont

only thing i would dock a point off is that they dont have laundry services

the gym was wonderfully maintained and clean, the spa facilities and treatments were deeply tranquil

enjoyed both the courtyard in the afternoon and the fireplace in the evening

it was nice to have a laundry machine

laundry was done quickly and the room came with sparking and still water in the fridge

complimentary use of wifi phone to take out of the hotel was a very nice touch

rose wine and two slices of cake as a welcome gift and when we checked out we received a lovely bar of personalized

we stayed in a junior suite which was very comfortable and well equipped, including a kitchen

from our car services to laundry to everyday interactions, this place made us want to move into the resort

even simple things like getting your laundry back so quickly are just great

room cleaning was suboptimal with only towels and bins changed, and wifi very weak.

best feature is the team, no wait, the location, oh no, the rooms and the pool, or was it the breakfast… or

breakfast was good

28e just a few meters from hotel, nearby have many eatery, supermarket, laundry shop

we had a big room, there's a cheap laundry service just around the corner (wash and go)

no ac or access to laundry facilities

coffee maker in room, although there was tea and the staff said we could go into the kitchen to make coffee if

giant room with little sofa, gowns, kitchen set - greeeeeeeeat location, 10/10 for coffee shops and restaurants

loved the hotel’s roof top bar and the food and breakfast was great

early breakfast not an option in the restaurant, who be good to get room service before 7h30 am

roof top bar was overrated.

the gym should have disinfecting wipes to wipe down equipment when done.

the rooftop bar is great for an aperitif

laundry price is extremely high and came back with very low quality

only criticism is that they need to get same day laundry service - currently it's next day

using the only lift to take down laundry at the time people were trying to get down for breakfast, even a simple

i was also surprised that my room did not come with facial tissue or a laundry bag, but maybe that's because

missing basic hotel services. ironing, laundry,

(no outdoor pool compared to other hotels) i also knew this before booking

swimming pool was rather cold, and spa area is very small.

great wifi

wifi was patchy

amazing, our rooms had everything we needed and were amazing, breakfast was delicious and in a beautiful room

i wish the hotel provided a steamer or iron instead of laundry service

you should have laundry and ironing

that we went to the reception and asked for an iron again but we were told to go and look for the laundry lady

no iron, had to use the laundry company 5mins walk away

our kids had that much better than us looking into laundry room

no laundry facilities even though it mentions that it on it brochures

and always available, the beds are super comfortable, the air conditioning was great and the wifi was fast

tv and wifi were not working in my room

lovely helpful staff, facilitated us with an early check in and late check out

carpet floor , they offer water in the coffe bar inside the room, the balcony view to the heart of lisboa

laundry service and staff was unable to offer assistance on this, asking me to search online on my

glass door that opened out on to a first floor roof which was where all the air con units, and laundry/kitchen

but the staff was kind, offered late check out and free breakfast to make up for the delay

breakfast in the morning had a great variety and everything was fresh

breakfast was excellent buffet wide range of food

did not mention that there is no laundry on weekends.

free wifi provided by hotel did not require any password and every time i logged into the internet , i

they allowed late check out with no fee which was very nice of them

were practically no vegetables for breakfast

room service is also charged

we were told there were no towels at all in the hotel, because the laundry service had not dropped them off

the laundry machine was running too noisy next door the whole day

as i mentioned, the rooms are not sound proof and there is a bar just across from the hotel that has live music

so close to restaurants, shops, bars, and easily accessible by taxis/ubers/bolts

the family suite was nice for our family of 5, as 3 of us stayed upstairs and 2 kids slept on the pull-out sofa

we really would have liked an elliptical machine in the gym.

breakfast options could be better.

breakfast was excellent

excellent gym

we have visited many times over the past 15 years , on our own and with teenage and now grown up kids

the rooftop bar is fantastic

excellent breakfast with delicious choice of fruits (fresh orange juice

the hotel is centrally located in lisbon's old city. it has great roof top bar views.

compensation was only in an offer for 10% off room service and no room service fees

suite was fantastic, the staff were extremely attentive, excellent service from check-in to the bar and restaurant

if you order anything from the kitchen it will take 30 to 45 min to receive it on the table

from the outstanding breakfast to the comfort of the rooms, every aspect of the stay reflects a commitment to

outstanding breakfast team - outstanding front desk, concierge and rooms team

breakfast is very low quality comparing to all the rest

i had laundry done and they used too much soap

everything was great except the cost of laundry which was extortionate.

double glazed to reduce traffic noise, high powered wifi and entertainment system, very good kitchen facilities

at $12 was pretty good by local standards, but hotel had no room service other than breakfast and the rooms were

wifi - never able to connect.

laundry service got my husband's pants stained with probably a permanent marker and it won't ever

free wifi was difficult to log into and not secure. they should be providing a secure network.

great to have room service

were power issues with wifi and charging stations

neighbors had very noisy kids running up and down the hallway

no services offered - no breakfast option (no dining room), no laundry service, front desk service only during

wifi in the rooms

wifi painfully slow - not really any excuse for that these days

booking, i somehow missed the fact that wifi is not available in the rooms

situated perfect, kind and helpfull staff, nice breakfast and excellent wifi

room service doesn't work

free water and coffee pods, comfortable bed and an array of pillows to choose from; -very pet friendly: no

although understandable that the rooftop bar is only open seasonally

everything quiet location comfortable great bar and super breakfast

were painted in black, a lot of noise in the hotel and couldn’t even get a water when i called room service

so they even made us pay for the laundry service we had to use for delicate clothes

the breakfast was really good

beds, pillows and linen very comfortable, decent coffee maker in room, mini bar and free water and pastry

we appreciated the free upgrade and early check in

the restaurant / bar is quite good.

wifi doesn’t work/reach second floor

wifi worked well for me

coffee juice was offered when checked in and drinking water provided and loved the lovely little bar of

it was great to be able to sit somewhere and have wifi and complimentary cup of tea snd magazines we enjoyed

honesry bar in place

wanted to do a laundry service which is advertised but it seemed to be too much of a issue for staff and expensive

they do not offer laundry service and no iron/board in room (too

the room was nice, the ac / heating worked, the bathrooms were clean, the laundry done properly

more flexibility with the laundry would've been great

with checkin and direct hotel items, but when asking for any items more concierge (car rentals, laundry etc)

our one issue is that we sent out laundry and it did not get done and we were not told right away

the laundry service was appalling

great breakfast. modern, very comfortable.

no bar or room to stay wird exception of the restaurant

requested early check in and i thought my request would be honoured but on arrival was told that they had a

the one had a tiny window that was high level and had a balcony right next to the laundry with washing on lines

door there were 3 mega air-conditioners attached to the wall and if i reached out i could pick laundry from the

there was a balcony but is was very tiny and sat opposite some sort of laundry facility - not very private

there was no iron, but they have a laundry service.

wifi is not the best

the staff forgot, but i only told them about it once later i used the kettle do not recommend laundry

they charge the room service, not only the price of the order but also the service

special shout out to letitia and miguel at the bar for great service

gym can be improved

is no bar and no room service (despite this being listed on both booking

no bar in lobby

lovely continental style breakfast and a bonus complimentary drink on arrival

very nice with the nespresso machine in the room, and super tasty breakfast.

breakfast was really nice and lots of options

breakfast was a highlight

location, breakfast, wifi, clean

the washrooms, in particular are very very small which probably only kids would be comfortable with

the washrooms, in particular are very very small which probably only kids would be comfortable with

wifi was super slow in 206 room. almost unusable

was very dusty and didn’t look clean, no elevator and we had two kids and suitcases and they put us on the

laundry was expensive aswell

no laundry service...

rooms, very friendly staff, great breakfast, great location, nice little gym and spa

decent secured wifi: 13mbps down, 4bmps up, 18ms ping

room service options or menu’s in the rooms would of been an extra addition but i really can’t

hotel is located on a cobbled square and the laundry is delivered with metal trolleys at 3am

we ate at the bar and the food was very good

-bed and pillows were so uncomfortable -no land line phone in the room to dial reception or room service instead

bar could have been open longer, or at least have access to some drinks later in the evening

wifi/internet was good, the adjacent pedestrian street is filled with cafes and restaurants

luisa in the bar was especially helpful

the wine bar was also excellent - luisa is lovely and was most helpful and attentive to selecting wines to

the breakfast is unbelievable 3 courses

amazing employees, great breakfast

great air con, comfy bed, clean room, nice breakfast, good location