never been to a 4 star hotel that couldn't turn around a modest laundry service in 12 hours, let alone 48

were not warned about the price of laundry, there were no price list in the room so we had quite a shock when

no modern hair dryer, no iron or board. they do have laundry service.

with love and attention, still good to reach the city of lisbon (20 min with uber), very good parking options

easy parking, spacious room, good eggs at breakfast.

wifi was fine

advertises laundry service on tripadvisor, but when we asked for it, we were told it wasn t available at the

the hotel rate included a wonderful buffet breakfast

kind of noisy and sometimes food smelling (our window orientation was to a kitchen vent)

good wifi, good a/c, fair breakfast, train two blocks away, quiet neighborhood, great restaurant a block

good breakfast

toilet spotless, beds are comfortable, the room has air conditioning, wifi works perfectly, windows are the

from lisbon to stay in a lovely country villa with amazing staff, comfort and with a pool for the kids:)

if you don't wish to get wet, avoid parking in the front because the sprinklers go on suddenly at high-pressure

friendly good breakfast with a view good and clean facilities comfy beds easy parking friendly

plenty of parking spots; just avoid the front parking

he will always try to recommend the best places to dine, find the best locations for your kids or just recommend

no coffee/water in the room no ironing, they offer paid laundry service everything in the hotel is 20 years

when i asked iron, i was told to use laundry service (fee)

the pool was spacious and well maintained

very friendly staff, free parking, free wifi (very slow but free), reasonable breakfast buffet.

was good, enough parking place

the laundry at the hotel is extremely expensive

breakfast. wifi

kids will love making their own delicious pancakes, on a very cool pancake machine

groups of kids being noisy through the night beds feel old breakfast area gets dirty very easily

didn't see chair for kids at breakfast time

pool is brilliant, but only get the sun in the afternoon

wifi reception is poor

room service is ok

no kids options re food, adult size portions went to waste

a big shopping mall is 5 minutes away by car so kids are covered with food (or you with a porto or a beer)

i wish there would be laundry room there.

also a small bar fridge would be a nice touch

outdated rooms uncomfortable bed bar only had 4 glasses so could not even serve out whole group a

all was amazing ud83dudcaf and breakfast ud83cudf5e ud83dude0b back there soon

clean and comfort . easy access to town centre. great breakfast

the hotel is amazing! free parking and in room laundry!

although we didn t stay long enough to do laundry, it s nice to have the option

the laundry machine in the room was unexpected and so great to have

access to my room was blocked by the staff and upon enquiring i was told that laundry bill is outstanding

convenience store in the hotel where you could buy things such as water, milk, juice, cereal, laundry detergent

excellent room service and laundry facilities

the free shuttle bus to and from the local shopping centre.

free parking available, gym facilities, attentive staff, great gluten and diary-free options for breakfast

very friendly staff, spacious and well-equipped room, excellent breakfast, free parking.

excellent breakfast

no in house laundry service provided

pet friendly, super nice staff, good breakfast!

excellent stay excellent staff and the breakfast was superb!!

the hotel was there. there was a bed and a shower in the room, as well as wifi and electricity.

was excellent, staff was very kind and helpful, breakfast was excellent and the bar was open all night

states on the papers that there is a laundry bag in the rooms to get your cloths clean but we did not see any

the wifi is non existent in the room

proximity to the beach, breakfast, comfort, ocean view, room service.

e lady running the kitchen) on the restaurant side

a kitchenette with no sink

so to iron a shirt (after business traveling) one has to use their paid laundry

also a nice gym and indoor pool, and spa

also they need to do something about the bar and service

nice outdoor pool and great kids pool area (water a bit cold but refreshing

cap for the swimming pool costs additional 5 eur, i think it would be much reasonable to provide them for free

however it wasn't exactly optimized for comfort - some products in the room (such as the laundry bag) needed to

the wifi network wasn't great.

nice rooms and ambiance of wine and books and design in lobby and bar area was a very nice vibe

well-equipped gym

rooms were incredible, the spa and gym were a life saver because we ate way too much of their delicious food

wifi is ok, and location is ok

buffet breakfast + decent wifi + clean + original pastéis de belém basically around the

terrace is wonderful but does lose wifi connectivity

strong reliable wifi and a quiet co-working space for digital nomads without annoying rock music

no decent beer in the bar - only mass-produced lagers, etc. obviously no real ale!

the extra bed was not that confortable, but ok. the parking is the street so no private parking.

could not connect to any hotel's wifi with my iphone or macbook

was no fridge in in my toom and had to keep my drinks at the bar in reception then go and get them which was

the bathroom was spacious, the breakfast is really good, and i love that the hotel has an evening bar (pedro

spa was fully booked presumably to day visitors

wonderful and attentive staff. high quality breakfast.

spa was too busy to take new request.

location. room. breakfast. bar

good spa, excellent breakfast and dinner

go there in person and they brought up only two bath towels because there was a problem with the laundry machine

the laundry is picked up only every second day.

laundry is picked up only on certain days

kitchen, room space, outdoors

the room service staff simply put it back in the kitchenette without cleaning it, even though we let reception

wish we would have been warned about the expensive laundry service.

- fast housekeeping services (inc laundry) - underground

no self service laundry close by, only paid laundry by hotel

the gym was excellent, with a great range of equipment

outdoor swimming pool would be good!

also: we were charged laundry by mistake and had to get a refund

also there was no free wifi in the rooms and the paid wifi is expensive

the staff, the restaurant, gym, pool

though the facilities didn’t have much to offer kids, the big green open area next to the pool with lots of

though the facilities didn’t have much to offer kids, the big green open area next to the pool with lots of

laundry service works only before 9am, and you will get your staff next day

what i liked the most was the comfort of the bed, not to mention the exceptional breakfast

room without me expecting it, i got a plate of chocolates delivered to my room and free mini bar coffee machine

was winter and our kids enjoyed the heated indoor pool

was extremely helpful in answering my questions about setting up wifi on my prone and had all the info about

pants were missing from the laundry

superb fine dining restaurant good wifi staff welcoming and attentive staff nothing was too much

i was traveling alone with two kids and nothing was too much

pool was so beautiful and relaxing, great food and drink service

modern gym, indoor/outdoor pool, terrace breakfast, even a bird sanctuary to discover as you walk the

only only only thing that i would change is the fragrance of their laundry detergent for towels

1. no safe in the room. 2. laundry service should be always available and instant.

pet-friendly

the wifi was unstable and i would like small towels also.

- wifi is good but not good if you need to attend a meeting when working remote

there is a grocery store just around the corner, a do-it-yourself-laundrymat even closer if you're staying for

laundry services charged per article of clothing.

most expensive laundry service of my life

should explain the facilities they have to guests instead of waiting for guest to ask about gym, pool and cost

amazing facilities, loved the spa area

laundry was expensive

the breakfast was superb! the gym was great!

fast room service ud83dude0a

room, spacious bathroom, good wifi, comfortable bed

i liked that the room service was always accommodating jet lag :) they also gave us extra pillows by request

great location and wonderful for families with kids!

ordered room service a 2 or 3 times

friendly staff and a delicious breakfast buffet

late check out request was accommodated

- no children's menus - poor indoors kids play area: only a bucket of kapla - poor room service

late at night and left for a conference early in the morning with a wrinkled shirt, because the laundry service

the room didn't have iron i found that so annoying and the laundry service was very expensive.

room service every day

wifi in room 1007 doesn't work at all. problems for the rooms in the corner of the hotel

wifi wasn't working

stay, i made repeated requests—four times in total—for additional coffee capsules and laundry service

cost of room service for small items which please bear in mind includes service charge, and then for myself

clean functional good gym

no swimming pool available to use. there was a spa at an extra charge.

and big praise to the kitchen for feeding us all in spite of the difficulties

just found the coffee at breakfast a little but soft, din`t loved it .

the rooftop pool was amazing, the rooms were spotless and beautifully designed, the restaurant was excellent,

felt quite tranquil and you got to watch planes flying into lisbon as you chilled by the roof top pool

the breakfast was amazing and the room was so comfortable

the rooftop swimming pool provides welcome relief on a sunny day

laundry available

breakfast with all kind of good bread, eggs, chinken, coffe, juices snd chease

a nice restaurante with friendly staff and a great pool.

parking right in the door. super nice view to the shoreline at patio. super nice breakfast.

and the swimming pool is fantastic

laundry service is not working

(last time we had a room above- i guess it was the cleaning/laundry department or whatever space-so there was

room next door was a laundry at 0730 it start to vibrate for 15 minutes walking me up and i was hoping to sleepin

we liked the magnificent house, in official areas like restaurant and bar, the walls and floors were black

large, comfortable room available for early check in

things such as squeezed oranges - but overall quite good staff super kind and collaborative good laundry service

i arrived late in the evening and was told that i couldn't get shirts pressed for meetings by the laundry service

the room service was lazy

at the bar was very slow i

breakfast buffet and the two swimming pools

certain basic things like an iron, we had to wait a whole day for an iron because house keeping/laundry is not

to ask 3 times for a flashing lightbulb to be changed (a defect that was never remedied) and my laundry was left

did not take the breakfast, but the room service was on time and the room itself was incredible

the breakfast gave you plenty of choice

the wifi was really bad

laundry too expensive by far

laundry service is quite pricey.

directions and signage poor, needs detailed map info plus mapping of local restaurants, coin laundry (found to

the evening bar open with a good choice of wine and non alcohol drinks, and soft drinks

not kids friendly

bar area just on the limit of it's capacity regarding guests/visitors, parking area occupied by laundry and

the laundry service

so much wasted laundry and time required to change the

the rooftop pool was amazing and i really enjoyed having a swim there

case, before by trying to open the door i realized that you need to hold the card directly to the wifi sign

i sent one pair of pants to the laundry and struggled to find out when it would be ready

laundry is

thing that i didn’t like was the timing of the indoor pool for kids which was by 12:00 pm which is too early

kids are allowed to use indoor pool until 1pm and outside pool for whole day

they also had nice perks like afternoon activities for the kids and sweets

some reason they charged me 25 euros for the mini bar despite me not using it

beautiful property. incredible staff. lovely bar & restaurant. we will definitely be back!

thing was amazing frome the lobby tell the room the clean the fabies the restaurant breakfast

from the checkin to the welcome gift, to the beds, room setup, breakfast, staff and everything in between

the hotel is in partnership with a near by gym that is awesome

the hotel has laundry services that you can pay to have your clothes ironed

wifi is for 3 devices only, not very comfortable when there are two working persons in the room

comfy bed, comfortable environment and very nice shower. pool was great along with gym.

no late night bar and the snack bar was closed on a saturday

jacuzzi in the leisure centre wasn't working, but the pool and changing rooms were clean and there was a sauna

location, all the staff are highly profesional, the room is cleaned every day, the laundry is impeccable, overall

breakfast

they have a bar at the lobby, a wonderfull possibility to relax after a whole day of sightseeing

nice clean room with airco and bathroom. it had a bar downstairs. very friendly personnel.

everything was great. clean, good position, near the park, excellent breakfast.

us after one night after we complained but to put paying guest in a room located next to the laundry room isn�

comfortable, clean and quiet rooms. close to a supermarket, metro station and a laundry shop

lovely staff. pet friendly.

the food ordered with the room service was served cold

amazing friendly staff, clean, great food well located, practical and one floor pet-friendly!

wish the laundry prices were affordable

the door several times while we are in the room asking for housekeeping or if we have items for laundry

the hôtel is quite perfect the only problem is that the rooftop bar is not open everyday.

no free wifi if you're not an ig member

they treated our pet as part of their family

the hotel laundry was too expensive(lisbon was our 1/2 point laundry) but they helped us find a nice, clean

instead you had to fill in a form for the laundry service to do this on your behalf at a cost per item, which

left my laundry to be collected for 2 consecutive days my request was simply ignored even after filling out

bathroom was extremely dated, had such a bad smell & sloppy room service and cleanliness

wifi was surprisingly good

with windows that can be opened - it was perfect to have some fresh air - but some others (kids were there)

they also provided a great room service and a gluten-free breakfast every morning

location near to museum near to metro near to shopping mall clean modern easy travel to airport room service

one of the best options in lisbon high value for the price, very delicious breakfast, cleaned the room every

wifi was slow some times

reasons); tiny rooms, a terrace that overlooked the back of apartments where residents hung their laundry

wifi was very bad

a swimming pool and sauna, the location is just across the street from a park that is great for kids

looks like they charge 20 euros for restocking the mini bar if it is used but i did not use it so that was not

staff who welcomed me were so fun and great to talk to, and i was very fortunate to receive an early check in,

the breakfast was good and the fruits were fresh and juicy

the wifi strength must be improved

we also could park the car in the below parking garage for a nice price

illumination in the room, wifi didn’t work in the room

also the fact that there was no room service was very

breakfast was very good...loved the cakes. kids enjoyed playing the piano.

no gym

good dining options, prompt room service, friendly staff, nice big lobby, great location

staff era muito simpático, fomos muito bem recebidos, camas confortáveis e o bar tens uns cocktails muito bons

tiny but well equipped gym for

concierge, reception, restaurants, to housekeeping, laundry, we really had been in touch with great and helpful

nice breakfast -106 euro for two,with lots of fruits like mango,pineapple,strawberries and etc,good

the breakfast

the bar in the lobby has an amazing sushi menu do not miss it and tomato soup was phenomenal

most comfortable bed ever.great rooms fabulous bar and terrace

there is a laundry room with washing machines free for use, it would appeal visitors to have a longer stay

breakfast was excellent, plentiful, and with a wide variety on offer

excellent room service, the bathroom was spotless clean every day

the breakfast was very good

were very helpful when i arrived a lady from reception came out and took my suitcase to my room bar staff and

the bar decor and colors are very sharp and the ode to vintage james bond was fun

delicious breakfast and great bar

location , service, breakfast and property

fantastic bar and breakfasts

liked how helpful the staff were, loved the “à la carte” breakfast

the laundry service was expensive for what we had better off going to a laundry matt near by

laundry of

forcing guests to use laundry service just for ironing is not pleasant at all

strange part is if we gave something in laundry then we need to go to reception for picking it

the spa also had great facilities

they charged me an exorbitant amount of money for laundry when they never mentioned it before hand

to pay for services in advance, like laundry and car park

i think the bar section by the roof terrace should be open the same hours as the roof terrace

beautiful boutique hotel with lovely staff and rooftop bar and plunge pool

i’d suggest they used a trolley to deliver room service

there were a few restaurants in the area and a very nice laundrymat on the next block

some might see this as a negative, laundry was too expensive for me to use

the breakfast was very good, with a lot of options

a nice intimate bar in the lobby

the bar area was delightful

we requested, from hot water for coffe to electricity adapter, they do everything here- laundry as well, i will

room was clean and bed and pillows were comfortable and wifi worked well and it was centrally located

excellent wifi connection

comfortable clean room, friendly staff, free wifi and a decent breakfast

sometimes the wifi was not working very

in the breakfast / terrible quality beds / if you'd need a laundry - should be ready to get your stuff back

good, efficient laundry

example: in the night, while asking for laundry, looks like is he is doing a favour to answer

laundry service is prompt

the laundry service was on point

the corner are nice place for breakfast overall nice and clean place new and good working ac wifi

wifi connection doesn’t work after midnight

bathroom easy access with electronic code and lift tea pot and tea are provided cups are clean wifi works well

wifi was excellent - house keeping was excellent; room cleaned & daily fresh towels reception desk

wifi wasn’t stable

nothing really, it was very pleasant. the laundry service was very expensive!

shops, laundry and restaurants close by

no alcohol in the bar .only non alcoholic drinks which i found strange for a hotel

there is no room service (to eat food at night) there is no bar and alcohol drinks

also, there is a great gulbenkian art museum and wonderland park for kids within walking distance

laundry

one is requested to send clothes in to the laundry for ironing

the laundry service was very good and cheap

wifi was beyond my expectations especially compared to other places in lisbon where i stayed in the

the bar closed very early and no snack facilities were available

i'm from the hotel business also and know that sometimes housekeeping staff smokes near the laundry and bed

i thank the reception staff, cleaning staff, the kitchen staff

a bar and also room service food is available

from gustavo and bruno at the bar where we had our pre-(and post) dinner cocktails (super bartenders with

the wifi was acting up. they need to work on that. also the tv's are too small

was close to the metro and other conveniences like laundry, a place to watch f1, and other such

no laundry service and the hotel did not have an iron

only one hair dryer for the entire hotel that had to be picked from reception, there was no hotel laundry/dry

there are many cafes, restaurants, living services (eg pharmacy, grocery store, laundry, etc)

no laundry facilities,no kettle in the room,no coffee and tea with

staff, moderately clean rooms, very safe location, outdoor was locked all times and a decent wifi

the breakfast was tasty and well organized, the wi-fi was fast, and the room was very comfortable

good breakfast with portuguese tarts and healthy options as well

breakfast could have been improved

and well-prepared breakfast, with hot options

breakfast 6/10

the breakfast is nice and a good selection of food is available

lots of lobby and bar spaces to gather with friends

vegetarian food, not enough choices for room service

excellent and quick bar service

laundry service is available and timely

my wife gave expensive designer 6 t-shirts to the hotel laundry what was a fixed in a laundry list and only 5

rude staff breakfast was pretty shabby, instant coffee etc no laundry

i didn’t get to use the gym no spa area because it is closed very early on a mid week evening but i felt

not realy for small kids although we had 7year old daughter

also wifi is good) owner of this place made great work

we arrived at the parking place and realize that we are ok there

wifi connection in the room was patchy and unable to sustain video calling.

could be better (a bit more variety), wifi was pretty poor (though it's a good place to disconnect)

spa bath old and looked dirty due to chipped inlets, didnt appear to work anyway

a small refrigerator in the rooms would be great and a self service laundry would be amazing.

the only things i would add are vending for drinks and snacks and laundry for the guests to use

size, bed is very comfort, bathroom is renovated and the breakfast is pretty good

from the front office to the kitchen staff and housekeepers

very comfortable bed, nice breakfast. there is a nice fish restaurant near the hotel.

they have a laundry service that is available only in specific times

sometimes they expected us to know certain things about services as if we are frequent visitors (laundry, taxi

it was a bit noisy near my room (101), looked like the laundry room was next door

only offered to send them off to their laundry provider which would have cost a substantial amount of money

wifi imposed a rather useless registration procedure

there are many services (restaurants, laundry, pharmacy, atm, barber, groceries) and public transport (bus,

all staff were so lovely (thank you daniel and the beautiful woman in the breakfast area)

service and late check out booked really late due to missed connection flight and they accommodated

everything was ok, but why there aren't vegetables at the breakfast?:(

excellent room and breakfast. fast wifi.

laundry service for a charge

we were a bit disappointed as there were no room service and the restaurant was closed

room service ends at 22:00

no gym or swimming pool

also wifi is working well

simple and very good, breakfast is great

price and location is perfect for transport options , metro is across the road, breakfast included was well

and the bar tender was quit helpfull providing hot drinking water average property at a nice location to

wifi was intermittent at best, the fan in the bathroom was like a jet engine, the room was noisy

- old fashion room, furnitures - not so quick wifi

spa was amazing, both sauna was super powerful, water in swimming pool very warm

breakfast was excellent. all very calm and relaxing.

was extraordinarily good: from room service to housekeeping

spa was amazing, both sauna was super powerful, water in swimming pool very warm

i am from humble stock so bar prices looked high to me but all this good service has to be paid for so you pay

beds were too firm for my liking. no laundry or microwave.

no microwave or self laundry facilities

for sustainability, less laundry would be good

the breakfast was very good, and in the evening you were not disappointed when you agreed to take the

bruna brought out the best of the kids, they loved the activities and she was available throughout the day,

the room service was only available between 11pm and 8am which i thought was a little weird.

sure everything was ok) and samira and the staff from f&b who have high tolerance for small loud kids at breakfast

breakfast was great

in a good location & the lobby smells divine they were kind enough to allow early check

euros fee for room service

missing usb socks in the rooms. laundry services delayed.

maybe more options for food/room service.

free wifi was useful

rooftop pool and bar overlook all of lisbon and is breath taking

great rooftop pool and bar with plenty of seating options

the laundry service was not available in the afternoon

good location 24 check in great value good european breakfast has laundry

i have no idea, i have not used the restaurant! the services are good, laundry is fantastic!

when i requested an iron, the laundry staff came and picked up my clothes to press it themselves

an unpleasant smell in the room, maybe because it was on the eighth floor, the same one where the laundry is

the laundry service was very much appreciated

my bed and pillows. staff gave efficient and very accommodating service. same day laundry.

breakfast had a fabulous selection of delicious food

bar area wasn't great behind reception but sure you can walk outside and take a stroll to one

good wifi and laptop-friendly desk if you need to work remotely