no pool

the light over the spa didn't work

clean, quiet, attentive staff, spacious, great breakfast

breakfast could have fresher pastries to offer.

loved the actual silverware, cups plates and cloth napkins, not only with the coffee bar in room but through

is the worst hotel we've ever stayed in - dirt, stink, dirty laundry, nothing works, blood stains on the wall

kept the ac running cause of the smells in the room although non smoking room it still smelled like it

parking

wifi or tv didn t work!! heat didn t work,beds wasn t clean , was upset

free wi-fi, but the only place you could get a signal was if you stood on one leg in the parking lot, i didn't

the guest laundry was a definite plus

furnishings are polished, carpeting kept clean and fresh, access to toiletries, ice, laundry, microwave and

that worked the day shift can understand doing your job but it's how you talk to people made kids nervous and

very accommodating! my flight was at 6pm and they agreed late check out at 4pm

for kids, an excellent choice of four dry cereals

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

the location and convenience of everything around. internet and laundry.

the hotel was clean and comfortable, the pool was great and the game's lounge was really fun

friendliness of staff, good breakfast, proximity to airport and free airport shuttle

there was no closet to hang any clothes, just a metal bar above the only place to put a suitcase, other than

i understand that we are in a different time but it was suggested that i go to the laundry room to ask for

the home2 suites have kitchens and living quarters in the room area

suite kitchenette extremely well stocked with supplies, indoor masking encouraged, convenient location

room was clean and under normal (not covid) circumstances there would have been great amenities - pool gym,

close to the airport, free shuttle

found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

my third and last complaint is our room was either next to underneath the hotel laundry room

laundry facilities were advertised, was not told that they couldn t offer quarters for

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

the breakfast was standard hotel fare, but the staff was attentive and kind

the room was a bit small. the laundry was not functional.

staff was very polite, the hotel and parking were good, the breakfast was varied

dual shower heads - efficient ac & heating & convenient parking

free parking, got a spot even late at night when i returned after a concert

nice staff, good location for shops and getting to the airport, we felt safe, parking on

the guest laundry room some work done.

change machine or laundry supplies available near washing machine would have been a plus

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

inn was easily accessible,had shuttle service to the airport and an excellent breakfast

rooms are great, breakfast is really good

the smell from the laundry area was strong and unpleasant

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

more info at check-in for amenities like the laundry facilities or gym, etc

right across from the hotel s laundry room where the employees were shouting

my room was beside public laundry and employees laundry

was hoping to wash a load of laundry, but they didn't have guest laundry services, but they let me know about

self laundry not available

of laundry facilities

had (and i always request) a refrigerator, free wifi, and functioning hair dryer

there were also some pretty intense pot holes in the parking lot that could definitely use fixing, luckily we

including a mini store in the hotel for forgotten items, a gym, a pool, a hot tub, a guest laundry room plus

housekeeping staff talked loudly outside our room which was across from the hotel laundry

the rooms were spacious. the laundry availability.

laundry,pool,& weight room still closed due to covid

he helped also in offering supplies for the laundry and other amenities that i never knew were possible at a

dryers in the laundry room didn't dry our clothes very well

nice large room, friendly staff , close to the airport with free shuttle service

the breakfast was good and the area was very clean

hotel staff was very considerate and accommodating, the pool and hot tub were clean and enjoyable, the breakfast

kids across the hall slamming their door several times. but that's not the hotel's fault. haha

good location, nice size pool and hot tub, very clean and updated, great room with a nice view.

room provided for my kids wasn’t very clean

were uptight and miserable and rude with kids and parents from a hockey tournament

answers about the shuttle to the airport

my family swam in the pool and the water was very cloudy

our room, actually a suite complete with kitchen and fireplace (which we used non-stop in feb buffalo weather

breakfast had a great selection and was glad to have the pool and hot tub open again

only one complaint was that the free wifi did not work.

the kids loved the pool

nice room with whirlpool

laundry room in hotel

the 24/7 shuttle service from the airport

appreciate a place that includes free parking, free wifi, free coffee, and free breakfast

parking, and pretty good free breakfast

was great, pool was nice, room was comfy, location was close to everything

no laundry detergent in the vending machine

ok to spend a night and to wash your clothes there (laundry room)

deep cleaning to the cracks of the walls, however someone did clean, as you could see them doing laundry and it

the laundry room is listed as an amenity but not available.

friendly front desk staff cheap laundry room allowed urgent clothes washing

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

the pool and service

great pool and fitness room hours

the staff was great, the pool was not freezing

everything was clean n kids loved the pool... most staff was very friendly n kind.

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

convenient location; no fee pet policy

hotel is urban in style but in airport parking lots

shuttle to the airport is 24/7.

there is a clean indoor pool, as well as a small gym

my room was next to the laundry

room and linens were clean and they had a laundry facility

the food differs daily the shuttle bus the kitchen is well kept our room was neat front desk team were very

both at the front desk and at the breakfast buffet

the pool was closed

they didn't have a laundry room to wash your dirty clothes

pool nice parking lot friendly staff price breakfast had variety comfortable and clean rooms and

everything was good- breakfast, room, parking, check in, check out.

of the ladies working the breakfast area was kind of grumpy although she did not chirp on anyone from our family

there were little kids running around and yelling and slamming doors on our floor and the front desk dealt with

laundry room & ice room available

friendly staff with a nice bar to sit and relax at the end of the day

new, clean, and comfortable lodging option in the buffalo area. easy access and parking.

having to ask for room service which was hit and miss and the bed wasn t made

overall excellent travel experience , had a late check out and loved the staff

at this point we were happy that we finally had a room however right across the hall the laundry room was

breakfast not good

and hot tub were out of order, kitchen had no flatware or dishes, tv did not work, and bathroom door was broken

hotel cut off wifi right after checkout (needed wifi in lobby)

the ice machine, the elevator, the business room, the pool, and there was no iron in my room

later hours of pool lol

our key didn't work at the back so we had to walk with our 4 kids to the front to get in

also the gym was clean and convenient

breakfast

my kids enjoyed the pool and game room

also used the laundry facilities which was nice

$75 pet fee for just one night. too expensive.

bar/reception staff were very friendly

the breakfast bar was terrific.

pool is kept clean and the gym is great

the gym is clean, a bit sparse, but super clean

place is amazing, the bar and the rooms are great :) the staff goes out of their way to help, and the breakfast

know it says room service available and restaurant and bar on site but the restaurant only serves brunch on

we had a king room with a fireplace

and room service ending at 9pm is early

dirty laundry in hall. staff not professional or friendly.

large room, comfortable beds, refrigerator, laundry facilities available, great shower.

plastic cups in room for water, no ice bucket, no laundry bag and room was freezing upon arrival

the shower was nuke warm. the wifi didn't work. terrible stay.

clean, friendly and professional, plus no fake breakfast (diner is across parking lot)

the pillows also very comfortable the staff could not have been nicer in the breakfast area and i felt very

nice rooms and staff. pool and hot tub. free parking

the breakfast is not all-you-can-eat but still delicious.

amazing staff nice pool and spa washing machines good location

the room was great yet streetlamps from a parking lot beyond the adjacent vacant lot came directly into the

stayed in room 129 , it was very noisy from the constant laundry room door slamming next

laundry around the corner was awesome breakfast was good

super upsetting to know that they cut corners on laundry

we were placed across from the laundry room with no door so we just heard laundry machines all night along with

had to go to the second floor laundry room to use a dirty

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

oh, and the 24 hr gym was not cleaned daily

free breakfast was underwhelming and disappointing; in particular, the frozen omelettes and breakfast

location (for us anyways), easy access and parking, excellent suite, breakfast, whilst usual for this type of

the same group let their kids run up and down the hall yelling all night and knocking on people's doors

the guy who checked me in was really nice and gave me a room with a fireplace which was really nice as well as

suite very well designed, nice kitchen amenities, comfortable sitting area, very pleasing.

kitchen was fully equipped with anything we would have needed if we stayed more than 1 night

staff, dirty tissue on the chair and snot in the sink, hair and crumbs all over the floor, wifi was out on our

didn't have breakfast

early check in, clean, breakfast

breakfast was very good! we were especially fascinated by the pancake machine! ud83eudd70

good location. clean. nice pool.

the kids lived the pool

quick check in fitness facility was great all equipment was in good repair.

shuttle worker that took us to airport was so nice we enjoyed our ride there with her she was so

front desk clerk was very nice, and the room service personnel were very friendly

the pool area is amazing

gym and pool looked nice, though didn't use

indoor pool, location, staff always a1 and kid friendly

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry

the hotel's location is convenient, offering free parking, spacious rooms, a laundry room, and a lovely pool

pool wasnt heated

breakfast is great, the pool is nice if you have small kids because the deepest end is 4

are out of coins to do laundry, so i had to go to red roof beside the to get some coins

appreciated having the laundry room as i had a long stay

laundry room situation was terrible

stopping by this time, the rooms, staff and bar were all amazing

kids liked the pool and it was convenient to get to all the attractions

the hotel has a laundry room for clients

laundry , pool all amenities needed

the pool ,whirlpool, gym ,and grilling area was a fantastic ad

hotel is supposed to be pet friendly, but there is a $75

kitchen utensils could have been added with few more options and a hot water kettle

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to

the next morning i went down and she walked me to the laundry and handed me 2 pillows

i like having access to the onsite laundry facilities

parking lot was well lit

it needs later pool hours

i had to bomb my room for bugs,take all bedding to laundry and spent 4hrs cleaning the first night, re-bombed

a little bit pricey for the out dated no laundry room no ice machine but ok .

there is no laundry room at the hotel but there is a laundry within a few minutes' drive

front office to exchange the room keys while also being exhausted after 8 hours of driving with a pet

staff was very friendly and did their best to accommodate early check in for me which i do

no laundry service. other than that the place and facilities were fantastic

one elevator working and had to use laundry and another location but was walking distance

and no dirty laundry bags

we were looking forward to a relaxing getaway from the kids and listening to the noise was very unpleasant and

and bar services

location was excellent, free use of laundry was a plus.

free laundry, tuesday free dinner! on sure gym

excellent staff, good laundry facilities, free coffee and tea

i love that i can do my laundry here, for free

clean room. additional kitchen items you. ould check out to use. free guest laundry facilities

there wasn t a laundry on site and continental breakfast included.

excellent amenities like the laundry room and 24/7 front desk assistance

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

staff is so nice and i love how there's free wifi and how there is a window need the parking lot so i can see

lot's of parking space to park my trailer

the guy at reception did bring us new bed sets that were from the laundry but did not look great either

the staff said it was their laundry detergent that caused the stains

when when i asked the staff about additional towels he copped an attitude with me because the laundry department

a cold spa

there was no wifi until the next day and it was slow

also free laundry

the laundry facilties were not working correctly

free laundry after a 90 degree day playing lax

while the laundry was free, only one dryer out of six was working

there is so much to offer in the facility, restaurants, bar, laundry room, business center, outdoor patio, hot

was a huge pile of dirty laundry and garbage outside my room from 3 when i checked in until the next morning

did not have towels and when requested they said all were on the laundry and i needed to wait

the pool area looked nice

breakfast was awesome, the area large and spacious.

this place is clean and had a great breakfast.. only issue was hot tub was out of order

the owner was most gracious about late check out

i asked for the wifi password, i was given a wifi router to plugged into the wall to connect to

we got in late and didn t use the wifi or tv

parking was right outside the door and the staff was genuinely friendly

no phone no wifi

no laundry room.

outlets not working no ice machine or laundry available

the room was comfortable and clean. they gave us an early check in.

was clean and comfortable and the breakfast was great

wifi

laundry facilities were not clean and it would have cost $4 to wash and dry one load which is a lot

modern room, gym, all day coffee, laundry (high priced though), dog welcome (surcharge

we had to take our laundry to the front desk and pick up clean towels

went to do laundry and washer wouldn't fill with enough water to wash clothes and front desk said someone had

they should have the instructions to use the laundry

hotel was dirty, i had to change rooms due to the insecurity of my lock on the room, the laundry facility was

clean, quiet, healthy food choices. free laundry. work out room. excellent value.

the hotel was very clean! the breakfast was also very good.

the rooms were spacious and had clean kitchen facilities

the breakfast was included and was well maintained by staff, parking was also free

staff was wonderful, elevator , laundry, pet friendly,kitchenette

nice laundry room

the laundry worked

nice small kitchen and laundry

another plus was the onsite laundry

gym room is small, no weights

average breakfast parking very good

the kids enjoyed the pool so much

noisy people & kids

parking lot was pretty full.

the early check in time at 13:00 was very nice for me as i arrived in the morning on the train from

the breakfast, cooked by the owner, was the best i had on my entire 3 week trip

breakfast was tasty and nice to be able to go on to our next adventure without having to find a

the breakfast options looked good

we really enjoyed having breakfast with the other guests

a little crowded as for parking

room service, sam has an attitude problem, no cleaning, no one will ask you how was the day

i didn t like that parking was few but so is the motel

getting in and out of the parking lot was difficult.

needs a bigger parking area and softer beds. room was tiny.

i saw a laundry room, gym, jacuzzi and outdoor pool

also had a hard time getting in to the gym part i guess the door needs some fixing or something

no indoor pool hot tub out of service

parking and access was easy. staff was excellent.

i thought i would be able to swim it didn't advertise the pool being closed at certain seasons.

have most facilities suche as refrigerator, laundry spcae, swimming pool,

has free guest laundry room, great location, nice staff

very quiet too, and the guest laundry was a great unexpected amenity

guest laundry was out of service due to the dispenser for supplies unusable

was standard but decent good size room crib availability late check out proximity to highways laundry

the laundry room is not update.

breakfast was really good

get to breakfast early as it is very busy and limited if you come later

very clean, good location, the hotel is pretty new and well maintained. excellent breakfast

breakfast, convenient size of facilities- not too big, great parking

i also appreciated that they had laundry facility

clean the hotel was and the fact that you all have a laundromat or laundry room also the microwave in the in

is somewhat difficult to obtain change for laundry machines

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

breakfast was slightly underwhelming

my kids said it was like pulling up to hogwarts

the location is amazing. everyone is really kind. free parking.

no room service

wished the bar and restaurant had been open.

i will only give 4 of 5 stars only because there is no restaurant and room service yet

the railroad tracks are a pain. breakfast could be better. trains are annoying at night.

reserved a room with my spouse and my pet

breakfast was small but well enough for a day trip

got all that, plus a great complimentary breakfast when we checked out

the breakfast is good too

laundry room required quarters and breakfast was a bit underwhelming compared to other residence

huge walgreens next door, and a pleasant 20 minutes walking to the examination center (for bar exam takers)

kitchen and living space

as a family with kids who like to drink milk later in the evening, it was a needed, but not available

nice room, pool, parking

problem this time were the people staying in the room next to us were smoking, a lot

was supposed to be a non-smoking room

wifi was weak

so we assume he was smoking in his bathroom and via ventilation we got to smell it too

was a lot of snow in the biffalo area and they did not bother to shovel or plow out their parking lot

the bed was comfortable, the linen clean, plenty of hot water and the laundry worked well

they had a laundry area where i was able to dry my clothes after riding that maid of the mist in niagra falls

it was clean, room was spacious. hotel had a laundry room and it was easy to use.

modern and clean laundry (credit card)

had an old laundry smell

was perfect including the assistant manager who helped organise a day on the golf course at bryncliff

i loved the butlers (they helped with everything, including parking the car in the

the lounge and bar on the ground floor are really lovely - perfect for a game of pool or cards or a drink before

they surprised the kids with chocolate covered strawberries in the room and the adults enjoyed our complimentary

staff was very accommodating, parking the car, the fresh cookies, the plating of food that was delivered from

were young kids/adults running around the halls all night partying until 3 am both nights we stayed at the

stay was great but the rooftop bar was way too small for nye and no dance floor

didn't like where i stayed at the hotel, and i had to go to another place to go to a bar and to eat there,

didn't know there were breakfast there.

no actual breakfast served

we appreciated that the self laundry

nice breakfast. the location is also great.

everything how fridays was connected the gym the beds and the tvs and bathroom

glady helped us with an early check in. knew the area, friendly staff

the breakfast tastes good. nice big room with a view.

like the fact that the laundry was complimentary and there was a hot breakfast every day

from the free laundry to all of the dishes included , everything was helpful

free laundry, excellent breakfast with many choices, 3 times week social with food, and other amenities

free laundry machines

it smelled like mildew in laundry that has been sitting wet in the washer for days

we were told they were backed up in the laundry

laundry room was clean with easy to use appliances

pool hours. we unfortunately missed the pool.

ice in parking lot was very bad. needed more salt and attention

breakfast was good except the breakfast lady was bad mannered very grumpy,the hotel was lovely and

really liked that the person booking us noticed we had kids and changed our room to right by the

we sat at the bar for about 15mins and had four people on staff

really liked that the person booking us noticed we had kids and changed our room to right by the

wifi was horrible and valet was slow and ridiculous you have to pay$25 a day for parking when you

no wifi

excellent location! beautiful room! excellent room service!

the friendliness of the staff, and the room service robot

the front desk was helpful and the bar was comfortable with nice specialty drinks

very friendly staff and the bar down stairs had amazing drinks and appetizers

the hotel is spotless clean staff very friendly and helpful hotel bar and staff excellent

breakfast doesn t have 5* quality. no laundry service

the pillows. limited hours for room service with full menu.

loved the staff, shower, bed, hot spring and breakfast

we used the gym as well as the hot springs pool

downtown location and free parking was just what we we needed and the rooms were spectacular

great facilities such as fitness center, laundry, breakfast, ...

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

they have guest laundry, an office, pool, spa and exercise room

gym facility was very

nice pool area and laundry facilities

no whirlpool.

the 2 double beds in the room were super comfy and it was a great place to have 5 kids stay with 2 adults

breakfast needs improvement; please add more options

they profiled my kids as “suspicious” and wouldn’t allow them access to the room even though they presented

to walk past laundry and break room with doors open and music playing loudly all day long

the pool was cold but the kids didn't seem to mind

while we did not use the pool or gym room they looked clean and updated

room is clean. gym and swimming pool are good also.

location, cleanliness, fitness center, parking and breakfast. staff excellent!

nice and clean laundry was very comfortable

no extra linen for the sofa bed. no laundry bags in the closet.

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as

the towels were so soft, kudos to the laundry team

bad wifi internet, mattress too soft, old fashioned hotel.

wifi was horrible and the price i was quoted from booking

wifi is really really bad. literally unusable.

location was perfect for bisons game. very nice room with electric fireplace.

the bar smelt like old fryer oil

cable tv was not working properly, but wifi was fine

ii especially like the small pool and modest gym facilities

location perfect staff friendly. pool spa nice touch.

beautiful decor. amazingly comfortable bed. great pool/spa area. excellent location.

gym not accessible

wonderful, every thing reception staff, room, lobby, gym (specially green apple in gym

to sign up, you then need to make an extra trip to the front desk (which can be a hassle with two kids

the layout of the hotel (elevator changes to access parking or lobby) or the unavailability of room service past

the gym is hardly a gym; more like a tiny room with a few elliptical machines.

the availability of laundry machine easy parking

then getting home near midnight and having to immediately do laundry and shower + wash our hair

there was a laundry on site for guests to use but again we did not use this facility

a small gym was available but i did not use the facility

gym too small. no sauna

needed to do laundry and the dryer didn't work

i was told that there were not any clean and i would have to wait until someone came in to do laundry

breakfast was really good laundry facility was also

i could hear the laundry machines running past 11 pm. not cool.

good gym equipment

having a laundry facility on the same floor was really nice too

was great,my family enjoyed the pool and the gym

1) good location 2) very clean rooms 3) small swimming pool (open) 4) big free parking

the only thing i would say is personally the pool could've been warmer but that's about it

the hotel facilities were clean, very nice, the breakfast area was clean

the ice and laundry area was a mess and wouldn't use it to wash our clothes

was not as expected at all laundry dryer was not working

laundry dryer was not working but they dried the cloth in their hotel dryer

laundry facilities were not working

it was only an overnight stay, but the kids had more room for their toys

dirty laundry bag left in room

lit parking lot was unnerving

it was a non smoking room, but when i woke up in the morning i found my nightdown stank of smoke

close to highmark, convient parking

i doubt his claim because booking was showing another room available (though that was a smoking room, not