to walk past laundry and break room with doors open and music playing loudly all day long

the indoor pool

kitchenette bottom cabinets had something spilled all over them from before was not wiped down

check in was very easy and plenty of parking

that it does has a spacious parking infront of it

from the free laundry to all of the dishes included , everything was helpful

oh and the laundry area was available to use

free laundry, excellent breakfast with many choices, 3 times week social with food, and other amenities

free laundry machines

it smelled like mildew in laundry that has been sitting wet in the washer for days

i saw a laundry room, gym, jacuzzi and outdoor pool

beds, very good breakfast, friendly staff

overall a great deal including free parking, wi-fi and free breakfast

i saw a laundry room, gym, jacuzzi and outdoor pool

was clean and very comfortable kids had enjoyed the pool breakfast was not bad friendly staff would rebook again

very quiet too, and the guest laundry was a great unexpected amenity

has free guest laundry room, great location, nice staff

have most facilities suche as refrigerator, laundry spcae, swimming pool,

was standard but decent good size room crib availability late check out proximity to highways laundry

guest laundry was out of service due to the dispenser for supplies unusable

i was told that there were not any clean and i would have to wait until someone came in to do laundry

needed to do laundry and the dryer didn't work

i could hear the laundry machines running past 11 pm. not cool.

breakfast was really good laundry facility was also

pool was not open

dirty laundry bag left in room

price, cleanliness, wifi

air freshener in the room was too strong, which made me wonder if the facility has designated non-smoking rooms

easy and close parking, not to busy. the beds were comfortable and the bathrooms were quite big.

am checkout so they can use lot for game parking

the included breakfast and coffee in the morning was very appreciated and good

the communication, the room and the breakfast

the breakfast options looked good

the early check in time at 13:00 was very nice for me as i arrived in the morning on the train from

breakfast was tasty and nice to be able to go on to our next adventure without having to find a

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

pet friendly

amazing room...kids loved the pool...breakfast had more than enough choices

gym was 24 hrs and was decently equipped

clean pool area and gym

the pool and the breakfast served in the morning

breakfast, please get a waffle maker.

early check in, clean, breakfast

the pool was ice cold

pool was slightly cooler than i would like.

deep cleaning like scrubbing walls and shampooing the carpet also the pool only goes to 4ft my kids didn t

staff, dirty tissue on the chair and snot in the sink, hair and crumbs all over the floor, wifi was out on our

love the residence inn, although of course the covid restrictions severely restrict the breakfast (i miss those

didn't have breakfast

i loved having a two bedroom suite and a kitchen area

rooms comfort and breakfast

pool was very nice!! ud83dude0e

breakfast was excellent, the staff were super friendly and helpful, best customer service i've had

room service need to be taught to at least knock before batching into my room

the service was excellent the room was excellent jessica and all the staff was excellent the breakfast was

plastic cups in room for water, no ice bucket, no laundry bag and room was freezing upon arrival

large room, comfortable beds, refrigerator, laundry facilities available, great shower.

dirty laundry in hall. staff not professional or friendly.

the parking lot is large

additude of employees great room lots of parking chooses i had a semi truck ,just the

super upsetting to know that they cut corners on laundry

laundry around the corner was awesome breakfast was good

had to go to the second floor laundry room to use a dirty

stayed in room 129 , it was very noisy from the constant laundry room door slamming next

one suggestion is that you may need a machine to change billa for laundry

no wifi

frig which is opposite to what he has listed online where he states that every room comes with a kitchenette

room smelled a lot like cigarette although we requested a non smoking room

booked for two people smoking

their was cops & ppl in the parking lot

there is a bar in the lobby and a starbucks

pool and hot tub were nice. bed was comfortable.

ii especially like the small pool and modest gym facilities

the coffee bar/ drink bar hours are not convenient

also the hotel lobby bar should be open more

room service and restaurant not overly priced for being so ritzy looking

the layout of the hotel (elevator changes to access parking or lobby) or the unavailability of room service past

the hotel has a restaurant and room service available until 11 pm

room service food, service was great but chicken wings were under cooked.

the food for room service was just ok

the towels were so soft, kudos to the laundry team

location was perfect for bisons game. very nice room with electric fireplace.

room service just replaced towels and emptied the trash, didn't make the bed or anything

historic hotel in pleasant downtown location. very large room. wifi worked. comfortable.

also, could not get wifi in the room at all which they were unable to resolve

nice pool area and laundry facilities

wifi was terrible, i had to pay for parking $15 per day + city taxes and the parking was not even

pool must be opened

wifi on and off (limited download speed) when first arrive staff was not friendly at day 3 staff

they did give us a drink brochure to go to the bar to wait until our room was completed

we appreciated that the self laundry

it was a one night stay in a hotel that does not have room service

good breakfast, good wifi

+ polite staff, spacious room + adequate gym facility - no swimming pool - slightly aged room

breakfast was great with a lot of choices

room very nice, good bar area

the breakfast should be included into the price

breakfast was expensive

pool was closed

they had a bar in the hotel as well as a couple near so if you wanna go for a drink and not have to drive this

my kids enjoyed the pool and game room

my wife didn't enjoy the breakfast, or the coffee.

also across the hall there was a dog as the hotel is pet-friendly and the dog was parking all throughout the

stay, i love that it has bedrooms separate from the main room, and the fact that it has a small kitchen

the kitchen staff kept everything replenished

breakfast doesn t have 5* quality. no laundry service

roof top bar and revolving bar incredible

breakfast was okay but no protein like eggs, sausage or bacon

kitchen is still coming up to speed and it has a limited menu

breakfast was nice

is somewhat difficult to obtain change for laundry machines

i also appreciated that they had laundry facility

clean the hotel was and the fact that you all have a laundromat or laundry room also the microwave in the in

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

the continental breakfast was awesome

i was not able to use the pool

hotel was very pet-friendly, but there really isn't a place to safely walk your dog

not have breakfast

didn't know there were breakfast there.

were young kids/adults running around the halls all night partying until 3 am both nights we stayed at the

no extra linen for the sofa bed. no laundry bags in the closet.

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as

nice and clean laundry was very comfortable

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room

they have guest laundry, an office, pool, spa and exercise room

great facilities such as fitness center, laundry, breakfast, ...

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

the gym had basic equipment and was organized and appeared clean

cleaning those rooms is very important to those of us that are allergic to pet hair

the front desk was helpful and the bar was comfortable with nice specialty drinks

very comfortable bed, nice size room, great gym,

excellent location! beautiful room! excellent room service!

need free wifi in the rooms

at this point we were happy that we finally had a room however right across the hall the laundry room was

the ice machine, the elevator, the business room, the pool, and there was no iron in my room

dirty outside and reception did not look clean halls dirty. not enough handicap parking

pool was closed. and the room could have been cleaner

the pool wasn't open and 'breakfast' was very disappointing

we also loved that there was free parking and breakfast

fireplace was fabulous as was the staff, complimentary breakfast, first free drink at the bar,

+complimentary chauffeur service + first drink of each night included, friendly bartender + free breakfast, and

one has the fireplace nd the other is a small bar area with a pool table

my kids love to play pool and we can hang out with them

they didn't have a laundry room to wash your dirty clothes

pool nice parking lot friendly staff price breakfast had variety comfortable and clean rooms and

lobby was dusty and loud, the wifi didnt work, the bathroom had ants, and there was a party of random people

their way to make sure our stay was enjoyable - from the front staff to the woman attending the breakfast buffet

free shuttle service to the train station!

my room was next to the laundry

room and linens were clean and they had a laundry facility

the pool was closed

the pool was really nice as well

both at the front desk and at the breakfast buffet

laundry room required quarters and breakfast was a bit underwhelming compared to other residence

the breakfast was very good, lots of options, area was well maintained.

we also loved the breakfast variety

huge walgreens next door, and a pleasant 20 minutes walking to the examination center (for bar exam takers)

we also enjoyed having a swim in the pool

hallway smelled like smoke and laundry

had an old laundry smell

location and that they had a laundry room and parking, close to restaurants.

they had a laundry area where i was able to dry my clothes after riding that maid of the mist in niagra falls

convenient customer laundry, paid by credit card

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

back parking lot is a little scary at night

billiard and gym

board games and pool table were a very pleasant surprise and something we took advantage of

there were stains in the carpets and we found peanuts and a bright pink kids bracelet on the floor in our room

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

and shuttle was very

was friendly rooms were clean and comfortable ate at the bar area and food was good and timely it is near the

didn't like that i was put on the first floor were the people with pets stay

walking to the hotel from airport is doable....shuttle also avaliable. clean rooms. nice staff

the laundry room is listed as an amenity but not available.

tried to use the laundry and the one and inly machine was broken- we opened it and saw the foul smelling laundry

laundry room is still closed and no water bottles available during breakfast

no laundry detergent in the vending machine

ok to spend a night and to wash your clothes there (laundry room)

laundry room in hotel

helping us set up shuttle to airport aaa

the breakfasts won't very good,need better foods.and the bathrooms need to be bigger.

the breakfast was boxed like a kids afternoon snack with gross sandwich in a premade and preweapped

appreciate a place that includes free parking, free wifi, free coffee, and free breakfast

room was nice however when i searched for hotels, i ran my search based on pet friendly hotels with a king suite

staff was courteous, the common areas and room were very clean, plenty of close parking spaces, meals were

location is good, hotel very clean, enough parking space

good location, nice size pool and hot tub, very clean and updated, great room with a nice view.

great workout room, pool and hot tub!

dryers in the laundry room didn't dry our clothes very well

lots of parking, includes breakfast. friendly staff.

parking was not plentiful

kids in hot tub and hallway

room too small, over priced for product, pillows crappy breakfast was in a disarray with kids running wild,

laundry mat was a little disappointed. no laundry soap and the machine needs a little cleaning.

we asked the front desk for change to use the laundry room and they failed to tell us that it was out of order

king size bed was so comfy, great room space, great coin laundry available, close to

the guest laundry worked well

location with plenty of parking; area for pets; plenty of towels and hot water; plenty of blankets and pillows

the supplies in my room had not been refreshed with care no laundry bag, no cups in the bathroom

we had a little trouble with the complimentary wifi on the second day.

very good breakfast. ready early. lots of snacks available. good gym.

parking was a little tight.

:) breakfast was amazing

laundry detergent must be very strong because my face broke out

no laundry facility

parking was a joke

breakfast lady was rude to people and very unfriendly.

pool and gym were closed at 9:30 pm

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

more info at check-in for amenities like the laundry facilities or gym, etc

the smell from the laundry area was strong and unpleasant

my room was beside public laundry and employees laundry

right across from the hotel s laundry room where the employees were shouting

great breakfast and great pool

staff was great, free breakfast . also enjoy the pool and gym

we loved the indoor pool, we were glad to have the time to use it

pool was not clean..

parking for handicapped was not near the back entrance door.

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

change machine or laundry supplies available near washing machine would have been a plus

the guest laundry room some work done.

there was only a hot tub. would have been nice for a pool too.

accidently my kids put bread on toaster with jelly the lady was rude to us and shouting

of laundry facilities

was hoping to wash a load of laundry, but they didn't have guest laundry services, but they let me know about

self laundry not available

our first day at the hotel, the wifi connection did not work anywhere

we called ahead to request an early check in

also used the laundry facilities which was nice

t aware of pet fee

with 8 year old boys (hockey tournament maybe) we chose this hotel for the hot tub, pool and gym

very clean and a great breakfast in the morning. staff was very friendly

great little bar and restuarant

would be nice to have more dining options and they should offer room service

the kids loved it too

not much parking.

manager at the bar/restaurant who made us feel not wanted because we had kids

your parking fills up quickly but that's a good thing!!!

no coffee by the pot available from room service

easy to drive to everything and free parking was a great perk

the perfect room ! so comfortable and nice. best bed ever. convenient parking. decent breakfast.

did not feel like the value was worth the price, the gym was not good

i do wish there were more weight training options in the gym, but again, not really a complaint just a personal

my third and last complaint is our room was either next to underneath the hotel laundry room

found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

laundry facilities were advertised, was not told that they couldn t offer quarters for

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

free breakfast with real plates and utensils plus a bar/lounge on site

laundry room & ice room available

cleaning in room upon request, tiny gym

my family loved the pool

good location, lots of nice restaurants around (tip> the eagle house restaurant, williamsville), gym, little

the salt water pool was warm and we enjoyed swimming

we paid extra for wifi and it didn t work , overall great stay

decent place to stay. pool and hottub were nice, and it was pet freindly.

friendly, professional staff. nice swimming pool.

pet fee, which is outrageous, but since we had already paid for the reservation, we were stuck

only one complaint was that the free wifi did not work.

the staff said it was their laundry detergent that caused the stains

the guy at reception did bring us new bed sets that were from the laundry but did not look great either

when when i asked the staff about additional towels he copped an attitude with me because the laundry department

convenient parking, fast check-in and check-out, very comfy beds, breakfast is a welcoming plus (and also the

the wifi was okay

i understand that we are in a different time but it was suggested that i go to the laundry room to ask for

the kitchenette and the divider

pool very crowded for still in covid but not sure if there was a limit of number of people or if it

suite kitchenette extremely well stocked with supplies, indoor masking encouraged, convenient location

it is also pet friendly, a service we did not use, but appreciated

the room was a bit small. the laundry was not functional.

free parking, got a spot even late at night when i returned after a concert

wifi is so poor

and secure ud83dudd10, breakfast was great

plus the free breakfast was much better than i expected

the location and convenience of everything around. internet and laundry.

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

lots of close, free parking

the staff was exceptional and the breakfast was one of the best we ve had that is included in the price

the right parking lot is a bit confusing with many hotels in the area and a rotary just before the access

the guest laundry was a definite plus

furnishings are polished, carpeting kept clean and fresh, access to toiletries, ice, laundry, microwave and

the pool deck was extremely slippery and a bit on the smaller side.

the breakfast time on the weekend. wish it was a bit later.

pool and included breakfast were both wonderful

me & my husband was at the front desk but was very prompt helping us out with an issue with the spa tub

the light over the spa didn't work

clean, quiet, attentive staff, spacious, great breakfast

room service was impressively fast

not having a pool

there was a laundry on site for guests to use but again we did not use this facility

the availability of laundry machine easy parking

then getting home near midnight and having to immediately do laundry and shower + wash our hair

nice and clean, awesome breakfast buffet

the breakfast is also really good for a mid level hotel unexpected

went to,dinner and when we returned we had to spend 45 minutes driving around the parking lot looking for a

3:00 am very noisy party went on for more than 30 minutes outside in parking lot.

the staff! such amazing people especially tina! very clean and breakfast was amazing!

breakfast was very nice.

it had a library, gym, and pool

is the worst hotel we've ever stayed in - dirt, stink, dirty laundry, nothing works, blood stains on the wall

lots of guests loitering in the parking lot at all hours

parking

they do have separated hallways for smoking and non-smoking rooms that are between glass doors, which is pretty

cheap and had smoking rooms. a lot of places to eat within walking distance

the kids and i enjoyed the spa pool and swimming pool

there was no free breakfast, and there were only two items (bagels and a breakfast sandwich) available for

spotty slow or nonexistent wifi on 3rd floor

amazing staff nice pool and spa washing machines good location

only one person staffing main desk at this property and often doubled as bar tender/hostess/maintenance service

the hotel has a laundry room for clients

laundry , pool all amenities needed

the gym had a nice selection of equiopment and the pool/hot tub were also nice

two tv and kitchen with fridge. i was very comfortable i will stay in the near future

it's tough making a left turn out of the parking lot onto the main road

the rooms were spacious. the laundry availability.

including a mini store in the hotel for forgotten items, a gym, a pool, a hot tub, a guest laundry room plus

t clean dirty laundry still in the room and the bathroom was not cleaned

laundry,pool,& weight room still closed due to covid

housekeeping staff talked loudly outside our room which was across from the hotel laundry

laundry room situation was terrible

appreciated having the laundry room as i had a long stay

are out of coins to do laundry, so i had to go to red roof beside the to get some coins

liked the pool/gym, the friendly staff, the spacious room, the overall look of the hotel, and the

kids playing ball in the parking lot

no laundry room.

outlets not working no ice machine or laundry available

the staff was very kind ! breakfast was good !

continental breakfast was provided

the room was comfortable and clean. they gave us an early check in.

a little bit pricey for the out dated no laundry room no ice machine but ok .

i had to bomb my room for bugs,take all bedding to laundry and spent 4hrs cleaning the first night, re-bombed

there is no laundry room at the hotel but there is a laundry within a few minutes' drive

place did not look clean, a bed sheet was dumped in the parking lot when we arrived and it was there when we

vending sign was near the office, but it acutally was across the parking lot and not very visable

location was excellent, free use of laundry was a plus.

free laundry

i love that i can do my laundry here, for free

free laundry, exercise facility

free laundry, tuesday free dinner! on sure gym

one elevator working and had to use laundry and another location but was walking distance

no laundry service. other than that the place and facilities were fantastic

and no dirty laundry bags

plenty of parking

the bed was comfortable, pool was clean and big, very family friendly.

the next morning i went down and she walked me to the laundry and handed me 2 pillows

i like having access to the onsite laundry facilities

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to

have wifi available was a bonus

booked this hotel because it has a swimming pool for our kids as one of their amenities, once we arrived the

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

there wasn t a laundry on site and continental breakfast included.

excellent amenities like the laundry room and 24/7 front desk assistance

the pet friendly policy

building in decent repair, decent parking lot, cheap and pets are free.

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

the hotel's location is convenient, offering free parking, spacious rooms, a laundry room, and a lovely pool

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry

pool was great

good location. clean rooms. great breakfast choices.

did not have towels and when requested they said all were on the laundry and i needed to wait

was a huge pile of dirty laundry and garbage outside my room from 3 when i checked in until the next morning

the pool could have been a little bigger and the hot tub wasn t working when we were there

was great and awesum, customer service, pool, gym, breakfast

really liked the fitness center and pool

there is so much to offer in the facility, restaurants, bar, laundry room, business center, outdoor patio, hot

the laundry facilties were not working correctly

also free laundry

were absolutely fantastic, the hotel is very comfortable, laundry room was a god send and the gym was fab too

close to niagara falls,kitchenette, happy hour, laundry room, gym

the breakfast was modest but better than nothing.

the railroad tracks are a pain. breakfast could be better. trains are annoying at night.

in addition a breakfast that’s acceptable

breakfast was small but well enough for a day trip

the breakfast is good too

hotel was dirty, i had to change rooms due to the insecurity of my lock on the room, the laundry facility was

clean, quiet, healthy food choices. free laundry. work out room. excellent value.

pool was crowded by unsupervised children who were throwing footballs and running around

free parking and breakfast is an amazing perk

the website should show that there is a pet fee, it was kinda a surprise and extra charge we didn't expect

they should have the instructions to use the laundry

went to do laundry and washer wouldn't fill with enough water to wash clothes and front desk said someone had

modern room, gym, all day coffee, laundry (high priced though), dog welcome (surcharge

location, price and amenities like microwave, fridge, pool, exercise room and guest laundry.

laundry facilities were not clean and it would have cost $4 to wash and dry one load which is a lot

of the laundry facility and vending machines

nice laundry room

the laundry worked

another plus was the onsite laundry

staff was wonderful, elevator , laundry, pet friendly,kitchenette

wifi is terrible

employee will went above & beyond 4 me & my kids excellent customer service pool/spa opened with sch times which

breakfast was excellent

great location for shopping, great breakfast selection

ample parking space and conveniently placed to nearby restaurants