there was a laundry, but the machine did not work

room was comfortable staff was helpful but the pool was unavailable and no cups in the bathroom

pet friendly

a hotel having the hilton family name it definitely lacked updated landscaping & paved parking lot

breakfast was weak but i had something with me so it was not a big problem

limited handicapped parking -- and cars illegally parked there.

walnut tree in parking lot.

breakfast was decent

00 dollars plus taxes and 2 pet fees for 1

the parking lot was trashy

everything. the spa tub was great. room was large, and very quiet.

also the buttons on spa tub were peeled so hard to read

only thing i didn't like was that the pool was way to cold

room was amazing it was huge extremely clean beautiful cathedral ceilings hit tub fireplace bedding was beautiful

thay we didn't realize they had fireplace & jacuzzi suites until we checked out.

having a laundry facility on the same floor was really nice too

fitness center was really good and pool also not bad generally i liked it

the rooms are clean and the breakfast is grwat

people out in the parking lot drinking and then getting into their vechiles with their kids!!!!!

hair all around pool ..: yuck. lack of towels

we were told they were backed up in the laundry

laundry room was clean with easy to use appliances

that we had to ask to be let into pool and then could not get out the lock wasn t working

gym is 24hours but pool is not.

morning i had to wait for breakfast to be done,they said 6:30 am but always was 10-15 min

comi drove into a dark parking lot with 1 car present, office is a tiny box with a call button, no attendant

it smelled like a room someone smoked in. i should have asked for a non smoking room!

was supposed to be a non-smoking room

wifi was extremely irregular

so we assume he was smoking in his bathroom and via ventilation we got to smell it too

the ice and laundry area was a mess and wouldn't use it to wash our clothes

laundry facilities were not working

was not as expected at all laundry dryer was not working

laundry dryer was not working but they dried the cloth in their hotel dryer

i wish my room that had a kitchenette had dishes, pots and pans to use.

the laundry room is not update.

th3 room was spotless, beds comfy and breakfast was good

breakfast was good.

in the breakfast is the best

all..the satff..the room service...nothing can tell the good side of this hotel..omg

parking lot is a bit rough but don't let that scare you away

room service, sam has an attitude problem, no cleaning, no one will ask you how was the day

needs a bigger parking area and softer beds. room was tiny.

small parking lot

i didn t like that parking was few but so is the motel

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

the hotel's location is convenient, offering free parking, spacious rooms, a laundry room, and a lovely pool

it's quiet, very efficiently managed and breakfast is a bonus: simple but good choices and abundant, plus a 4

the gym was dusty and unstocked...it just needs a little tlc

the eggs at breakfast

clean rooms, clean and warm pool, hot breakfast

) the hotel has a small pool and jacuzzi, there is a gym (2 treadmills, elliptical and bicycle)

breakfast was excellent

wifi is terrible

modern room, gym, all day coffee, laundry (high priced though), dog welcome (surcharge

location, price and amenities like microwave, fridge, pool, exercise room and guest laundry.

went to do laundry and washer wouldn't fill with enough water to wash clothes and front desk said someone had

we had to take our laundry to the front desk and pick up clean towels

they should have the instructions to use the laundry

another plus was the onsite laundry

nice laundry room

staff was wonderful, elevator , laundry, pet friendly,kitchenette

the laundry worked

nice small kitchen and laundry

were absolutely fantastic, the hotel is very comfortable, laundry room was a god send and the gym was fab too

the laundry facilties were not working correctly

close to niagara falls,kitchenette, happy hour, laundry room, gym

while the laundry was free, only one dryer out of six was working

free laundry after a 90 degree day playing lax

did not have towels and when requested they said all were on the laundry and i needed to wait

was a huge pile of dirty laundry and garbage outside my room from 3 when i checked in until the next morning

the hot tub was not working... the key to the pool area wasn't working...

shouldn t sit by the elevator until lunchtime (perhaps if the cleaning team and/or their kids weren t worried

there weren t towels by the pool.

clean, quiet, healthy food choices. free laundry. work out room. excellent value.

hotel was dirty, i had to change rooms due to the insecurity of my lock on the room, the laundry facility was

bbqs, pool, gym, washing machines, full fridge, dishwasher, and more

the rooms were spacious and had clean kitchen facilities

the drawer in my kitchen area was broken and wouldn't shut

i like having access to the onsite laundry facilities

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to

the next morning i went down and she walked me to the laundry and handed me 2 pillows

the college kids came in it was very loud and rowdy and unruly and uncalled for it they were banging on the

the gym was not open till 9am. wish it was open earlier

no laundry service. other than that the place and facilities were fantastic

one elevator working and had to use laundry and another location but was walking distance

and no dirty laundry bags

the wifi was terrible. it is so basic to get this up and running properly for your guests.

we were looking forward to a relaxing getaway from the kids and listening to the noise was very unpleasant and

also not clean- dirty laundry from prior guest under pull out couch

housekeeping staff talked loudly outside our room which was across from the hotel laundry

the rooms were spacious. the laundry availability.

laundry,pool,& weight room still closed due to covid

including a mini store in the hotel for forgotten items, a gym, a pool, a hot tub, a guest laundry room plus

a little bit pricey for the out dated no laundry room no ice machine but ok .

i had to bomb my room for bugs,take all bedding to laundry and spent 4hrs cleaning the first night, re-bombed

there is no laundry room at the hotel but there is a laundry within a few minutes' drive

the staff were nice people. parking was close to the room.

close parking and outside access mean quick in/out for business travels

i love that i can do my laundry here, for free

excellent staff, good laundry facilities, free coffee and tea

free laundry

location was excellent, free use of laundry was a plus.

free laundry, tuesday free dinner! on sure gym

laundry room situation was terrible

are out of coins to do laundry, so i had to go to red roof beside the to get some coins

appreciated having the laundry room as i had a long stay

easy to find, plenty of parking, friendly and helpful staff.

wish one of the pools was open!

there wasn t a laundry on site and continental breakfast included.

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

excellent amenities like the laundry room and 24/7 front desk assistance

it is a pet friendly hotel and you are forced to take your pet everywhere, even if it's a short run to the

building in decent repair, decent parking lot, cheap and pets are free.

the hotel has a laundry room for clients

laundry , pool all amenities needed

full kitchen including fridge , microwave and cooking utensils

the gym had a nice selection of equiopment and the pool/hot tub were also nice

the free breakfast has a lot of choices and is delicious

the hot tub and indoor pool was a great way to start and end the day.

pool needs paint

close to boulevard mall, easy to get in and out of, free parking, good wifi, comfortable beds, quiet, very

there were extra blankets in the room for cold nights, and wish the pool looked a little

no free breakfast

dirty laundry and old pizza box were left in the hallway all night

in the room to smell like a cigarette then you get noise from the laundry room on one side and the pool on the

and laundry room

the pool could be cleaner.

the parking was not free and wifi doesn t work well

i asked for the wifi password, i was given a wifi router to plugged into the wall to connect to

we got in late and didn t use the wifi or tv

no phone no wifi

could have had a better wifi connection wi-fi is very weak

parking was right outside the door and the staff was genuinely friendly

is the worst hotel we've ever stayed in - dirt, stink, dirty laundry, nothing works, blood stains on the wall

the signage outside indicated a hotel - there was a dark empty parking lot

cheap and had smoking rooms. a lot of places to eat within walking distance

nicely remodeled.very nice host. still some smoking rooms!

lots of guests loitering in the parking lot at all hours

outlets not working no ice machine or laundry available

no laundry room.

clean and decent breakfast

air conditioning was not cooling, the gym was very dirty and smelly.

bathroom was dirty, bathroom door was broken, outlets didn't work, and no wifi.

breakfast is good. facilities like laundry and water vending machine are useful.

rooms were clean, i was able to do laundry too in the hotel

else staff was very friendly loved the pool and room was close to amenities including laundry

the location and the laundry facilities and the pool.

housekeeping and laundry personnel very helpful when we needed extra towels

try to actively fix broken items in the main areas, elevator, and laundry room

on the bed - hair on the sheets (not mine) - lots of dust in the room - no bag for the dirty laundry - the bags

two, they wash them, but the laundry worker has an issue with hair falling out

they had laundry service

laundry is not good,

decent place to stay. pool and hottub were nice, and it was pet freindly.

i didn't like that there is no back door entrance to the hotel from the parking lot.

comfortable beds, pool, gym, breakfast location of hotel

only one complaint was that the free wifi did not work.

pet fee, which is outrageous, but since we had already paid for the reservation, we were stuck

laundry room & ice room available

friendly front desk staff at on-site spa and initial hotel check in

hotel is clean, located around lot of food places near by, starbucks is right across parking lot

gym is too limited.

indoor pool was freezing

were very friendly, they allow dogs, rooms were modern and clean and the gym was great- had a peloton

desk in the room is impractical and whilst great for work is no use for room service

know it says room service available and restaurant and bar on site but the restaurant only serves brunch on

know it says room service available and restaurant and bar on site but the restaurant only serves brunch on

love the free parking for the rental car--something so rare these days

also used the laundry facilities which was nice

the breakfast is great! the staff at kitchen was very friendly.

for relaxing, texts from staff asking if we were satisfied showed concern for our happiness, pool area clean

cleanliness was great ,staff was very attentive to our needs the pool was well kept gym was open 24hrs breakfast

i was charged a pet fee of 75

i didn't really like the room service meal. there weren't many options to choose from.

loved the actual silverware, cups plates and cloth napkins, not only with the coffee bar in room but through

tues night dinner in the bar with the tues night specials. great meal deal!!

the wait staff in the bar were beyond accommodating

me & my husband was at the front desk but was very prompt helping us out with an issue with the spa tub

furnishings are polished, carpeting kept clean and fresh, access to toiletries, ice, laundry, microwave and

the guest laundry was a definite plus

excellent staff. breakfast was awesome.

room ready upon arriving. staff very helpful. pool very clean with plenty of towels/

the breakfast staff was not very friendly

the location and convenience of everything around. internet and laundry.

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

very clean. it is very close to the airport. and even ran a shuttle to the airport.

there was no closet to hang any clothes, just a metal bar above the only place to put a suitcase, other than

without a car, not much in walking distance, although there is a hotel shuttle bus that delivers you within 3

the room was a bit small. the laundry was not functional.

parking is full, but i guess you have to drive to the other side of the building for more spots

breakfast good

i really enjoyed the breakfast that was offered

excellent value for the price, plus free breakfast

i understand that we are in a different time but it was suggested that i go to the laundry room to ask for

the lobby offers a variety of entertainment options, along with a gym and a generous sized pool

the kitchen was well equipped with a large fridge and freezer combo which was fantastic

the continental breakfast was lackluster, but decent for being free.

the breakfast had many great options

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

laundry facilities were advertised, was not told that they couldn t offer quarters for

my third and last complaint is our room was either next to underneath the hotel laundry room

found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

any of the shuttle drives were great especially fateem she gave us the best advice and information on how to

good location (10 minutes drive from the falls), there is a laundry

to reach, large room, laundry facilities, microwave oven in room, good dining options nearby (try

usual hotels and inns, this property has a strict time to utilize their laundry room

this could have been because we were across from laundry area

price, decent location, laundry option (too bad i didn t have quarters), internet ok, decent clean, standard

the staff said it was their laundry detergent that caused the stains

the guy at reception did bring us new bed sets that were from the laundry but did not look great either

when when i asked the staff about additional towels he copped an attitude with me because the laundry department

but i still had a freezer/fridge, microwave, coffee maker, king size bed, bathtub, and free wifi, parking, close

someone smoked weed in the non smoking room we stayed

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

change machine or laundry supplies available near washing machine would have been a plus

the guest laundry room some work done.

so close to airport and great continental breakfast

also, we were allowed an early check in

was hoping to wash a load of laundry, but they didn't have guest laundry services, but they let me know about

of laundry facilities

self laundry not available

and the shuttle service is a huge bonus

our experience at the spa was nothing short of spectacular

felt safer that way & saves on laundry & the

i like the fact there is a pool and a laundry room available to all guests

great accommodation, particularly laundry facilities.

under construction and laundry was closed.

in the middle of renovations. laundry room was closed.

my room was beside public laundry and employees laundry

right across from the hotel s laundry room where the employees were shouting

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

the smell from the laundry area was strong and unpleasant

more info at check-in for amenities like the laundry facilities or gym, etc

the breakfast

breakfast area was tight at times but it was the holiday times but it wasn't crowded to the point

breakfast was small but well enough for a day trip

reserved a room with my spouse and my pet

close to niagra falls. pet friendly.

if staff would've stopped kids from running in hall after 10pm

the people that were racist while my kids were in the pool and the pool was very cold

friendly staff, pet friendly hotel, on site restaurant

even the bar area and dining exceptional

had to pay for parking. they charge $75.00 per night per pet which is ridiculous

staff and when guest laundry didn t work properly they dried my clothes in the big dryer

dryer doesn t work on fourth floor however manager offered to dry my laundry which was

we wanted to use the guest laundry

it has a laundry although i never use it

the laundry room was awlful-both dryers broken-dirty room. filthy carpet everywhere.

hotel was clean with lots of free parking; there was laundry available; there was a free continental breakfast

staff was very friendly, and the laundry facility was convenient.

the laundry and pool area were terrific

wish it had a complementary laundry

laundry was disgusting.

laundry facilities

the guy was a lil nasty about giving laundry for a 3 day stay

they should have a closing time for the users of the laundry

free wifi, sufficient parking, food (continental breakfast), overall cleanliness

free parking and free wifi were a plus

hotel was booked with kids that were competing in a hockey tournament

the bed was so so comfy and my kids enjoyed the pool

my family swam in the pool and the water was very cloudy

close to airport and the bar in the lobby

the bed was so so comfy and my kids enjoyed the pool

dryers in the laundry room didn't dry our clothes very well

wanted to enjoy the pool for a few hours but unfortunately a group with about 15 kids came in the kids where

breakfast was good, but due to high volume they were out of a lot of things

did nothing to stop kids from running up and down halls playing with hockey sticks

parking seemed a little tight

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

the bar shoul be cheaper.

the attached bar and grill was good with excellent service, especially from the cooks and alexis and rani

like free shuttle service, the friendliness of the staff (they were always very helpful) and closeness to the

next to the airport w shuttle service

no laundry detergent in the vending machine

friendly front desk staff cheap laundry room allowed urgent clothes washing

the laundry room is listed as an amenity but not available.

ok to spend a night and to wash your clothes there (laundry room)

laundry room is still closed and no water bottles available during breakfast

laundry room in hotel

free breakfast, internet and parking were all a bonus

was great, pool was nice, room was comfy, location was close to everything

to us, it was pet friendly

i enjoyed having a kitchen in which i could prepare hot meals

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

lounge area was good and gym

i was up since midnight the night before and the staff was able to accommodate an early check in which was very

pool was open late

kids were disappointed

my room was next to the laundry

room and linens were clean and they had a laundry facility

shuttle service to restaurants was an unexpected bonus.

the staff was very helpful in helping me resolve the wifi connectivity

super family friendly breakfast was great

parking space

it is not clean. poor wifi. high rate

parking lot was a little rough and narrow to navigate

wifi didn t work

was comfortable. parking next to our room, enjoyed the picnic table

they didn't have a laundry room to wash your dirty clothes

breakfast and friendly customer service!

the hotel was right next to the airport and the shuttle was quick and convenient.

close to airport with shuttle

was under construction, not safe for kids, pool was closed, walkways were uneven, breakfast was mediocre with

at this point we were happy that we finally had a room however right across the hall the laundry room was

pool was not open

everything in the gym was broken, there was no kitchenette in the room , breakfast was a joke, and overall the

kitchenette did not have anything other than a fridge and microwave

the staff were very helpful and polite building was very clean the distance from the room and pool was amazing

the layout of the hotel and the room were excellent. the pool was also perfect for our kids.

my kids enjoyed the pool and game room

having a full kitchen and a separate bedroom is also great

pool closed early and still wasn’t available when kids went down in the morning

our key didn't work at the back so we had to walk with our 4 kids to the front to get in

super upsetting to know that they cut corners on laundry

one suggestion is that you may need a machine to change billa for laundry

easy to use laundry inside , use oven and per our request they give us two room side by side connected to each

laundry around the corner was awesome breakfast was good

stayed in room 129 , it was very noisy from the constant laundry room door slamming next

dirty laundry in hall. staff not professional or friendly.

plastic cups in room for water, no ice bucket, no laundry bag and room was freezing upon arrival

large room, comfortable beds, refrigerator, laundry facilities available, great shower.

all was great and clean was close to all shopping and restaurants and is pet friendly

clean, friendly and professional, plus no fake breakfast (diner is across parking lot)

my kids got woken up and couldn’t go back to sleep do to them next door fighting and yelling loudly

didn't have breakfast

for our vacation needs, food selection for breakfast was excellent, property was clean and the staff is excellent

i loved having a two bedroom suite and a kitchen area

the breakfast was great.

room service need to be taught to at least knock before batching into my room

nothing ... would have liked parking and airport shuttle ....

the facility was clean, the pool was clean and the staff is friendly

pool area was very nice. the staff were excellent.

shuttle worker that took us to airport was so nice we enjoyed our ride there with her she was so

early check in, clean, breakfast

pool water very cold. did not use.

the wifi was terriblly slow

breakfast was better than most hotels

the pool and the breakfast served in the morning

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

clean. helpful staff. shuttle to mall very convenient.

large rooms. good breakfast. allowed early check in which helped a lot.

key card to pool was broken

breakfast was pretty good also, had options that the kids really enjoyed

lots of parking

bed was comfy, the food was delicious, the bar staff was amazing, the building has been converted so beautifully

wifi was pretty poky (8-10 mb/s) but usable.

nearby parking is free

no room service