i was told that there were not any clean and i would have to wait until someone came in to do laundry

needed to do laundry and the dryer didn't work

breakfast was really good laundry facility was also

i could hear the laundry machines running past 11 pm. not cool.

the pool could of been clean there was ants in it

to walk past laundry and break room with doors open and music playing loudly all day long

kitchenette bottom cabinets had something spilled all over them from before was not wiped down

the beds were very comfortable and the pool was great

sounded like someone was doing gymnastics above our roombreakfast was very limited

we liked the pool and the hot tub. the cleanliness of the hotel was excellent. loved it.

free laundry, excellent breakfast with many choices, 3 times week social with food, and other amenities

like the fact that the laundry was complimentary and there was a hot breakfast every day

free laundry machines

oh and the laundry area was available to use

it smelled like mildew in laundry that has been sitting wet in the washer for days

dirty laundry bag left in room

sure your windows devices security are up to date, as the wifi login page tries to install crypto mining trojan

parking lot unsafe, thick ice

room was clean and comfortable, smoking rooms available

parking lot was solid ice; very slippery and dangerous

room was supposed to be non-smoking and smelled like an ashtray

affordable quiet good parking

booked for two people smoking

requested smoking room and there were no ashtrays, had to go outside and smoke in the rain

parking lot not plowed of snow

was standard but decent good size room crib availability late check out proximity to highways laundry

there is not a bill changer on site if you need quarters for the vending machines or laundry

guest laundry was out of service due to the dispenser for supplies unusable

have most facilities suche as refrigerator, laundry spcae, swimming pool,

very quiet too, and the guest laundry was a great unexpected amenity

i saw a laundry room, gym, jacuzzi and outdoor pool

breakfast, friendly staff upon check in and out, the room was so clean and cozy - the beds were so

also had a hard time getting in to the gym part i guess the door needs some fixing or something

swimming pool water too cold to swim and the jacuzzi was out of service

no indoor pool hot tub out of service

king size bed was so comfy, great room space, great coin laundry available, close to

the guest laundry worked well

laundry mat was a little disappointed. no laundry soap and the machine needs a little cleaning.

we asked the front desk for change to use the laundry room and they failed to tell us that it was out of order

location with plenty of parking; area for pets; plenty of towels and hot water; plenty of blankets and pillows

room service and restaurant not overly priced for being so ritzy looking

the food for room service was just ok

to sign up, you then need to make an extra trip to the front desk (which can be a hassle with two kids

wonderful, every thing reception staff, room, lobby, gym (specially green apple in gym

room service was top notch

the bar smelt like old fryer oil

breakfast ended too soon and there was no bar for relaxing at night

restaurant/ bar options

location perfect staff friendly. pool spa nice touch.

next door to our room was a bunch of kids and woke my family up between 2-3am, jumping and doing cheers, very

the breakfast options looked good

the breakfast option was very good. this was very convenient.

a great breakfast and the host friendly manner that started the day off right.

breakfast was tasty and nice to be able to go on to our next adventure without having to find a

the early check in time at 13:00 was very nice for me as i arrived in the morning on the train from

no laundry facility

laundry detergent must be very strong because my face broke out

convenient location, breakfast, friendly and professional staff!!!!

the heated pool is awesome

staff is out standing. hall ways and lobby are clean. kids had a great time at the pool.

the supplies in my room had not been refreshed with care no laundry bag, no cups in the bathroom

the pool and gym were both open; the gym had plenty of equipment including dumbbells and a cable machine

big breakfast room and variety of food

:) breakfast was amazing

room was clean and big, pool was nice and the breakfast was great

pool, hot tub area was clean & warm & the room we had was immaculate

new furniture, led tv, plenty of channels, swimming pool was nice, gym was okay, little small but equipped with

clean; ample parking; close to the interstate.

breakfast buffet was wonderful and we were a large group so appreciated that they extended the

the pool area was a favorite

the towels were so soft, kudos to the laundry team

fireplace didn t work

standard room has a fireplace and the shower/tub was beautiful!

calls were not forwarded to the room), the same goes for maintenance; also last but not least the wifi in our

location was perfect for bisons game. very nice room with electric fireplace.

nice pool area and laundry facilities

breakfast needs improvement; please add more options

they profiled my kids as “suspicious” and wouldn’t allow them access to the room even though they presented

the pool was nice for our kiddo

kids enjoyed the pool, which stayed open later than most hotel pools

elevators were kids stopping at every level and running the halls

slow wifi

the pool wasn't heated, looked partially under construction, slightly moldy smell

the hotel amenities gym/pool/restaurants/bar) were very much in keeping with the quality i expected from a

the shops the spa is

we appreciated that the self laundry

didn t like that the wifi kept disconnecting

distance to several food options, free on street parking from 5:00 pm - 8:00:am, very good breakfast options

nice suite... very well equipped 24 hour gym was also greatly appreciated

glady helped us with an early check in. knew the area, friendly staff

breakfast doesn t have 5* quality. no laundry service

valet parking at no charge ( just tip

spa was admittedly a little bit of a let down

we used the gym as well as the hot springs pool

construction being done just outside the hotel and parking lot entrance which was not the hotels

no extra linen for the sofa bed. no laundry bags in the closet.

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room

nice and clean laundry was very comfortable

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

great facilities such as fitness center, laundry, breakfast, ...

they have guest laundry, an office, pool, spa and exercise room

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite

nice room, good breakfast

great location. attached to a parking garage. love the robot for room service!

very friendly staff and the bar down stairs had amazing drinks and appetizers

great location, nice big room, nice bar and resto.

never had room service before, it was definitely worth getting, the staff was great and friendly, food was

excellent location! beautiful room! excellent room service!

didn't eat the breakfast

breakfast was basically a buffet stand that charged for each item - though the quality wasn't

it was cool. hard to get towels and bar soap when we needed them.

hotel was very pet-friendly, but there really isn't a place to safely walk your dog

one tiny bar of soap to wash our hands and no face clothes

my kids love to play pool and we can hang out with them

lot of thought i d put into the guest experience from a butler to a complimentary drink by the fireplace

breakfast was so delicious served beautifully at the table

water stains on the bathroom ceiling, closet door missing, curtains missing, fireplace casing falling apart

and enjoyable; i wish i had noticed the bagels, rye bread, toaster, butter and jams on the bar but the cinnamon

i also appreciated that they had laundry facility

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

clean the hotel was and the fact that you all have a laundromat or laundry room also the microwave in the in

is somewhat difficult to obtain change for laundry machines

restaurant when checking out coffee bar wasn't maintained staff told me that coffee was fresh coming to find

laundry room required quarters and breakfast was a bit underwhelming compared to other residence

didn t get a chance for breakfast but i did get some juice

we also enjoyed having a swim in the pool

the fitness room was closed and equipment was being sold off throughout our stay

it says the bar closes whenever the bartender decides to

big room, aircon, laundry facilities, comfy bed

it was clean, room was spacious. hotel had a laundry room and it was easy to use.

convenient customer laundry, paid by credit card

the laundry room was perfect for travelers

modern and clean laundry (credit card)

the breakfast meat could have been better.

early check in, clean, breakfast

pool is nice and clean but closes by 9 pm

the pool and the breakfast served in the morning

room we were in and the pool was clean the breakfast was excellent and the staff was top notch all

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

location (for us anyways), easy access and parking, excellent suite, breakfast, whilst usual for this type of

pool was a little cool.

appreciated the free shuttle from the airport

they allow dogs and the indoor pool was nice.

the room was spacious and clean. the pool was great.

the following morning to request consideration for the payment of our room (we had to pay a $75 pet fee and our

very clean good breakfast and great location

pool was very nice!! ud83dude0e

the lobby was very neat and clean and the pool was

pool was open and kids got to swim

it was dirty linens and fairly old got stuck in the elevator and kids running everywhere

breakfast was really good

breakfast selection was excellent, beds comfy, rooms clean, grounds very well kept, staff very

deep cleaning like scrubbing walls and shampooing the carpet also the pool only goes to 4ft my kids didn t

laundry around the corner was awesome breakfast was good

stayed in room 129 , it was very noisy from the constant laundry room door slamming next

had to go to the second floor laundry room to use a dirty

super upsetting to know that they cut corners on laundry

one suggestion is that you may need a machine to change billa for laundry

large room, comfortable beds, refrigerator, laundry facilities available, great shower.

dirty laundry in hall. staff not professional or friendly.

plastic cups in room for water, no ice bucket, no laundry bag and room was freezing upon arrival

additude of employees great room lots of parking chooses i had a semi truck ,just the

the shower was nuke warm. the wifi didn't work. terrible stay.

also across the hall there was a dog as the hotel is pet-friendly and the dog was parking all throughout the

the kids had fun in the pool

close to everything. amazing pool/hot tub area. perfect for kids.

this room had enough space for 5 of us: 2 adults and 3 older kids plus a fireplace

location,the kitchen,the hold rooms was great.

at this point we were happy that we finally had a room however right across the hall the laundry room was

indoor pool is as closed and they stopped having breakfast in the morning for guests , which made m mad b cause

is a well equipped kitchen in the room, but all the plates, cutlery, cups, etc

beds, wifi worked well, small kitchen with large fridge included which was helpful for us, air-con was

wish the pool was fixed

there was a laundry on site for guests to use but again we did not use this facility

the availability of laundry machine easy parking

then getting home near midnight and having to immediately do laundry and shower + wash our hair

i was charged a pet cleaning fee and i wonder why when i doubt they clean any different, considering my room

the breakfast is also really good for a mid level hotel unexpected

parking is free, which is getting rare in upscale hotels

there was a lot of loitering going on from kids outside that weren t staying at the hotel

the ventilation was poor, as well as the air in the gym was catastrophic

no pool. no bathrobes in rooms. no play structure for kids.

there is not room service

they didn't have a laundry room to wash your dirty clothes

so nice, crib and extra pillow brought immediately, took us to dinner in their shuttle, took us to the airport

having kids this is something i need

very clean pool and hottub

staff was friendly. the pool was great. the ability to order the continental breakfast was nice.

my room was next to the laundry

room and linens were clean and they had a laundry facility

everything was great. free breakfast included and it was good too. free parking.

very close to airport , free parking and plenty of breakfast options, ~30 min to niagara falls, fort and other

great car parking price free shuttle and quick drive to galleria and restaurants

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

we had an early flight, it's very close to the airport. kids loved eve pool.

not have notice the room service is every other day, pool area had no towels, coffee pot in the morning was

the swimming pool is small but good enough for my kids.

room 1 bed for me, my wife and 2 kids.

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

staff was nice and the young lady in the kitchen on saturday night (2/25) near closing went out her way to make

the attached bar and grill was good with excellent service, especially from the cooks and alexis and rani

hotel is doing renovations, so bar and lounge area very small.

noise from gym below in the morning was annoying

laundry machine needs maintenance

the laundry room is listed as an amenity but not available.

deep cleaning to the cracks of the walls, however someone did clean, as you could see them doing laundry and it

tried to use the laundry and the one and inly machine was broken- we opened it and saw the foul smelling laundry

ok to spend a night and to wash your clothes there (laundry room)

laundry room in hotel

love the kitchen and everything included in the kitchen

appreciate a place that includes free parking, free wifi, free coffee, and free breakfast

the only thing that could make this hotel better is free extended parking.

the breakfast was boxed like a kids afternoon snack with gross sandwich in a premade and preweapped

location is good, hotel very clean, enough parking space

everyone was very friendly, the bar staff & check in staff !!

i even got an early check in, which was clutch after a red eye from the west coast

pool was very busy & looked cloudy so we didn't go in.

the bar should be open on the weekends.

dryers in the laundry room didn't dry our clothes very well

parking was horrible! almost didn t find a spot.

the rooms are big and lots of parking. perfect location

room too small, over priced for product, pillows crappy breakfast was in a disarray with kids running wild,

free l2 ev charging available on-site

the smell from the laundry area was strong and unpleasant

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

more info at check-in for amenities like the laundry facilities or gym, etc

right across from the hotel s laundry room where the employees were shouting

my room was beside public laundry and employees laundry

change machine or laundry supplies available near washing machine would have been a plus

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

the guest laundry room some work done.

couch itself was drenched into the sofa mattress so we all had to sleep on the bed with all the kids

nice staff! they made extra effort to find me a room for an early check in

the staff said it was their laundry detergent that caused the stains

the guy at reception did bring us new bed sets that were from the laundry but did not look great either

when when i asked the staff about additional towels he copped an attitude with me because the laundry department

parking lot was well

location, free parking,

also used the laundry facilities which was nice

wifi is slow

great little bar and restuarant

clean and comfortable. great breakfast included.

open bar and meals with room service additional cost of

and room service ending at 9pm is early

the room decor was very nice with a fireplace

no coffee by the pot available from room service

love the free parking for the rental car--something so rare these days

i do wish there were more weight training options in the gym, but again, not really a complaint just a personal

of laundry facilities

was hoping to wash a load of laundry, but they didn't have guest laundry services, but they let me know about

self laundry not available

wifi quality was quite poor, even sending a picture was struggling

wifi unstable

laundry room & ice room available

on-site spa couples massage was a bit rushed/lacking for price tag

parking is limited on a saturday night due to events and live music on site

at noon, area safe and convenient to shopping and activities, parking free and under cover, nice bar and restaurant

clean, accommodating, fresh friendly. great location, good parking.

plenty of parking spaces

pet fee, which is outrageous, but since we had already paid for the reservation, we were stuck

breakfast was delicious & had a good variety

nice room with whirlpool

lady at the front desk yelled at my kids at the top of her lungs for no reason

my third and last complaint is our room was either next to underneath the hotel laundry room

found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

laundry facilities were advertised, was not told that they couldn t offer quarters for

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

any of the shuttle drives were great especially fateem she gave us the best advice and information on how to

the staff! such amazing people especially tina! very clean and breakfast was amazing!

basic gym

pet friendly

the location, staff, rooms, pool, breakfast, etc

parking was a little cramped but there wasn't anything we didn't like.

i understand that we are in a different time but it was suggested that i go to the laundry room to ask for

pet friendly

their shuttle also has a 3 mile dropoff/pickup distance, so very useful

the pool and fitness rooms looked great (did not have the opportunity to use them)

area for parking and unloading layout is a bit odd

the room was a bit small. the laundry was not functional.

plus the free breakfast was much better than i expected

breakfast good

dual shower heads - efficient ac & heating & convenient parking

wifi is so poor

the location and convenience of everything around. internet and laundry.

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

good parking

free gym and pool what more you need

there was no closet to hang any clothes, just a metal bar above the only place to put a suitcase, other than

furnishings are polished, carpeting kept clean and fresh, access to toiletries, ice, laundry, microwave and

the guest laundry was a definite plus

for kids, an excellent choice of four dry cereals

enjoyed the fitness center and pool but it was quite cold

with three kids it s tough to find a big enough place to accommodate us

lobby, bar , breakfast and shuttle folks made me feel welcome

i loved the jacuzzi spa tub!

great restaurant & bar cool vibe to the entire place.

that there was no pool that would have topped it off

no pool

breakfast was great, the bed was really nice, by the way who was the manufacturer of the bed?

no free breakfast

the pool or the hot tub was out of service.

there was no free breakfast, and there were only two items (bagels and a breakfast sandwich) available for

amazing staff nice pool and spa washing machines good location

laundry , pool all amenities needed

the hotel has a laundry room for clients

kitchen had good amenities

breakfast in the morning was very good

love everything but the size of my room i was expecting it to be much bigger with a full kitchen meaning stove

outlets not working no ice machine or laundry available

no laundry room.

the room was comfortable and clean. they gave us an early check in.

was clean and comfortable and the breakfast was great

they also offer free continental breakfast and free parking which was a plus point for me

is the worst hotel we've ever stayed in - dirt, stink, dirty laundry, nothing works, blood stains on the wall

smoking rooms

it s smelling like smoking and unclean.

wifi or tv didn t work!! heat didn t work,beds wasn t clean , was upset

lots of guests loitering in the parking lot at all hours

breakfast items

the breakfast was modest but better than nothing.

breakfast was small but well enough for a day trip

reserved a room with my spouse and my pet

the railroad tracks are a pain. breakfast could be better. trains are annoying at night.

are out of coins to do laundry, so i had to go to red roof beside the to get some coins

laundry room situation was terrible

appreciated having the laundry room as i had a long stay

the gym is large and we basically had it to ourselves which is always nice

the bar experience was not the greatest. just mediocre.

a little bit pricey for the out dated no laundry room no ice machine but ok .

i had to bomb my room for bugs,take all bedding to laundry and spent 4hrs cleaning the first night, re-bombed

there is no laundry room at the hotel but there is a laundry within a few minutes' drive

staff was very friendly and did their best to accommodate early check in for me which i do

front office to exchange the room keys while also being exhausted after 8 hours of driving with a pet

candlewood provides free laundry facilities for its guests, which is a nice bonus

location was excellent, free use of laundry was a plus.

free laundry, exercise facility

free laundry, tuesday free dinner! on sure gym

free laundry

one elevator working and had to use laundry and another location but was walking distance

and no dirty laundry bags

no laundry service. other than that the place and facilities were fantastic

we were looking forward to a relaxing getaway from the kids and listening to the noise was very unpleasant and

hoping a staff member would notice a group of kids spraying a hose in the jacuzzi area

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

excellent amenities like the laundry room and 24/7 front desk assistance

there wasn t a laundry on site and continental breakfast included.

the pet friendly policy

this location still had the extra charge for wifi, but the signal was strong

the next morning i went down and she walked me to the laundry and handed me 2 pillows

i like having access to the onsite laundry facilities

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to

i was told due to covid that room service was every other day or upon request

the size of the pool was very small.

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

the hotel's location is convenient, offering free parking, spacious rooms, a laundry room, and a lovely pool

there were no problems with the wifi

breakfast area was untidy (although very busy with guests so sure hard to keep up with) and ran out

was a huge pile of dirty laundry and garbage outside my room from 3 when i checked in until the next morning

did not have towels and when requested they said all were on the laundry and i needed to wait

the pool and hot tub were out of commission - we came to that hotel for that reason with our kids for new year

updated, fresh feel; excellent beds. nice workout facility. very complete breakfast.

shouldn t sit by the elevator until lunchtime (perhaps if the cleaning team and/or their kids weren t worried

the laundry facilties were not working correctly

also free laundry

close to niagara falls,kitchenette, happy hour, laundry room, gym

free laundry after a 90 degree day playing lax

there is so much to offer in the facility, restaurants, bar, laundry room, business center, outdoor patio, hot

the rooms were spacious. the laundry availability.

had a room by the laundry to large baskets of dirty lines were outside room

t clean dirty laundry still in the room and the bathroom was not cleaned

laundry,pool,& weight room still closed due to covid

including a mini store in the hotel for forgotten items, a gym, a pool, a hot tub, a guest laundry room plus

hotel was dirty, i had to change rooms due to the insecurity of my lock on the room, the laundry facility was

clean, quiet, healthy food choices. free laundry. work out room. excellent value.

pool was crowded by unsupervised children who were throwing footballs and running around

free parking and breakfast is an amazing perk

the website should show that there is a pet fee, it was kinda a surprise and extra charge we didn't expect

they should have the instructions to use the laundry

went to do laundry and washer wouldn't fill with enough water to wash clothes and front desk said someone had

modern room, gym, all day coffee, laundry (high priced though), dog welcome (surcharge

location, price and amenities like microwave, fridge, pool, exercise room and guest laundry.

laundry facilities were not clean and it would have cost $4 to wash and dry one load which is a lot

of the laundry facility and vending machines

nice laundry room

the laundry worked

another plus was the onsite laundry

staff was wonderful, elevator , laundry, pet friendly,kitchenette

wifi is terrible

employee will went above & beyond 4 me & my kids excellent customer service pool/spa opened with sch times which

breakfast was excellent

great location for shopping, great breakfast selection

ample parking space and conveniently placed to nearby restaurants