no phone no wifi

friendly staff, offered to let us have a late check out since we would be getting in late, clean rooms

the owner was most gracious about late check out

parking lot was not plowed, and i had to ask to have for someone to shovel around my car so i

i asked for the wifi password, i was given a wifi router to plugged into the wall to connect to

also not clean- dirty laundry from prior guest under pull out couch

had a room by the laundry to large baskets of dirty lines were outside room

the rooms were spacious. the laundry availability.

t clean dirty laundry still in the room and the bathroom was not cleaned

laundry,pool,& weight room still closed due to covid

is the worst hotel we've ever stayed in - dirt, stink, dirty laundry, nothing works, blood stains on the wall

parking was easy and close to my room

room had old socks in it, sheers had cigarette burns on them even tho a non smoking room, ac did not work so i

parking lot was covered with ice

the parking lot was too dark--i had to go to the car for a bag and it was a bit scary out there

the room was a bit small. the laundry was not functional.

parking, easy location, clean, modern, comfortable

i really enjoyed the breakfast that was offered

easy to find, clean & great breakfast!

and secure ud83dudd10, breakfast was great

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

the location and convenience of everything around. internet and laundry.

pool table, pool and a fitness center was great

friendliness of staff, good breakfast, proximity to airport and free airport shuttle

staff, free wifi, decent pool, close to dining and entertainment, shuttle to airport, and gluten free breakfast

the wait staff in the bar were beyond accommodating

i wish it had a pool. haha

i loved the jacuzzi spa tub!

clean, quiet, attentive staff, spacious, great breakfast

room service meal - quick, hot, delicious, excellent presentation, relaxing to eat in room

i understand that we are in a different time but it was suggested that i go to the laundry room to ask for

we also liked the pool and gym and the breakfast was awesome

the continental breakfast was lackluster, but decent for being free.

i liked the big parking space and the interior design of the room.

room was clean and under normal (not covid) circumstances there would have been great amenities - pool gym,

the guest laundry was a definite plus

furnishings are polished, carpeting kept clean and fresh, access to toiletries, ice, laundry, microwave and

reason i stayed at this hotel was the shuttle to airport

huge room, very clean, wonderful breakfast setup

with three kids it s tough to find a big enough place to accommodate us

laundry facilities were advertised, was not told that they couldn t offer quarters for

my third and last complaint is our room was either next to underneath the hotel laundry room

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

we had a king room with spa tub, very nice hot water, was clean and jets worked great

was hoping to wash a load of laundry, but they didn't have guest laundry services, but they let me know about

self laundry not available

of laundry facilities

beautiful bathrooms/showers, gym was very impressive for a hotel gym, extremely comfortable beds/pillows,

breakfast was underwhelming to say the least, and wifi in the room was not working

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

change machine or laundry supplies available near washing machine would have been a plus

the guest laundry room some work done.

bother us because we were just passing through, but normally with kids we look for hotels with pools

got an early check in which was most appreciated

right across from the hotel s laundry room where the employees were shouting

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

more info at check-in for amenities like the laundry facilities or gym, etc

my room was beside public laundry and employees laundry

the smell from the laundry area was strong and unpleasant

dryers in the laundry room didn't dry our clothes very well

wanted to enjoy the pool for a few hours but unfortunately a group with about 15 kids came in the kids where

ud83dude04) located so close to the airport you could walk if you had to, but the free shuttle bus and its

the staff was amazing and the shuttle to the mall and restaurants was a great touch

packed with kids!

laundry room in hotel

love the kitchen and everything included in the kitchen

flight came in after midnight and they were awesome about checking us in and their shuttle picked us up quickly

was super pleasant, coffee around the clock, pool was great, ample parking, close to everything, pet friendly

the ice in the parking lot. i slipped on the ice

easy shuttle to airport; left car there

location is good, hotel very clean, enough parking space

i even got an early check in, which was clutch after a red eye from the west coast

mary was able to deal with my confusion over travel changes and the night crew had a shuttle waiting when i

shuttle service on friday night after 11 p

laundry room is still closed and no water bottles available during breakfast

it had laundry and water bottles during breakfast

laundry machine needs maintenance

ok to spend a night and to wash your clothes there (laundry room)

no laundry detergent in the vending machine

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

with kids, we can't buy all our meals at the hotel

there is a clean indoor pool, as well as a small gym

board games and pool table were a very pleasant surprise and something we took advantage of

staff were willing late at night to pick us up with their free airport shuttle, then took us back to the airport

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

pet allergy free rooms

room service at all during my stay and sheets and towels never change

my son really enjoyed the pool

the staff was great, the pool was not freezing

the service, cleanliness and breakfast were formidable. the place is central, cozy and quiet.

rite aid is right in the same parking lot for anything you may have forgotten

nice room with whirlpool

breakfast had a great selection and was glad to have the pool and hot tub open again

breakfast was a hit

my room was next to the laundry

room and linens were clean and they had a laundry facility

website said it offered breakfast but all they had available was a brown bag with a water, piece of fruit and

that the wifi wouldn t work

the wifi was down the whole time i was there.

they didn't have a laundry room to wash your dirty clothes

maybe more staff in the morning at breakfast when hotel is booked.

were clean and comfortable convenience to airport with shuttle service and parking are what led me to it

breakfast was great

their way to make sure our stay was enjoyable - from the front staff to the woman attending the breakfast buffet

at this point we were happy that we finally had a room however right across the hall the laundry room was

pool was closed. and the room could have been cleaner

dirty outside and reception did not look clean halls dirty. not enough handicap parking

everything in the gym was broken, there was no kitchenette in the room , breakfast was a joke, and overall the

pool closed, no wifi, breakfast gone by 6::30, garbage overflowing lol around the building, no pillows for pull

laundry room & ice room available

with paper document in room about hotel amenities like info on restaurant, room service, info on spa and

cleanliness of hotel, free covered parking, and close to restaurants and shopping

good location, lots of nice restaurants around (tip> the eagle house restaurant, williamsville), gym, little

parking is limited on a saturday night due to events and live music on site

i stayed on first floor loud cars and people through the night in parking lot

nice hotel, comfortable bed and spacious rooms. nice shower. free parking

breakfast was very nice with many choices

my kids enjoyed the pool and game room

the space was comfortable for 2 adults and 3 kids (5-11)

also used the laundry facilities which was nice

parking was good

fan is too loud, no room service

stay was very pleasant, staff was helpful and courteous, room was clean, and wifi worked well complimentary

very clean place the bkf was excellent pool jacuzzi was great the employee was extra

no coffee by the pot available from room service

the perfect room ! so comfortable and nice. best bed ever. convenient parking. decent breakfast.

easy to drive to everything and free parking was a great perk

the room decor was very nice with a fireplace

the gym is clean, a bit sparse, but super clean

plastic cups in room for water, no ice bucket, no laundry bag and room was freezing upon arrival

dirty laundry in hall. staff not professional or friendly.

large room, comfortable beds, refrigerator, laundry facilities available, great shower.

wifi was not working for days

quiet hours, i guess, as some girls' party was going on below us and it sounded as if there was gymnastics off

the breakfast is not all-you-can-eat but still delicious.

close to boulevard mall, easy to get in and out of, free parking, good wifi, comfortable beds, quiet, very

there was no free breakfast, and there were only two items (bagels and a breakfast sandwich) available for

the kids and i enjoyed the spa pool and swimming pool

nice rooms and staff. pool and hot tub. free parking

we were placed across from the laundry room with no door so we just heard laundry machines all night along with

easy to use laundry inside , use oven and per our request they give us two room side by side connected to each

one suggestion is that you may need a machine to change billa for laundry

laundry around the corner was awesome breakfast was good

super upsetting to know that they cut corners on laundry

the hotel's location is convenient, offering free parking, spacious rooms, a laundry room, and a lovely pool

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry

was one thing i was not pleased with and that was the issue of pets being allowed in the hotel

only thing i didn t like was that the pool was shut down because of a heater problem

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

were well appointed and spacious; great variety at breakfast; great to have a kitchenette with large fridge and

a lot of accommodations (restaurants, stores) pool was very nice

bed comfy, pool and gym both good and clean

liked apples being available. great breakfast.

the next morning i went down and she walked me to the laundry and handed me 2 pillows

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to

i like having access to the onsite laundry facilities

booked this hotel because it has a swimming pool for our kids as one of their amenities, once we arrived the

the size of the pool was very small.

are out of coins to do laundry, so i had to go to red roof beside the to get some coins

laundry room situation was terrible

appreciated having the laundry room as i had a long stay

kids ate free at breakfast

unsupervised kids running around

and no dirty laundry bags

one elevator working and had to use laundry and another location but was walking distance

no laundry service. other than that the place and facilities were fantastic

loved the bar area at night and breaksfast options in the morning. room was clean.

the shuttle stops at 10:30pm. room is on the small end. the furniture need update.

there is no laundry room at the hotel but there is a laundry within a few minutes' drive

a little bit pricey for the out dated no laundry room no ice machine but ok .

i had to bomb my room for bugs,take all bedding to laundry and spent 4hrs cleaning the first night, re-bombed

front office to exchange the room keys while also being exhausted after 8 hours of driving with a pet

it s clean and room is so good airy. parking so convenient.

free laundry

free laundry, tuesday free dinner! on sure gym

candlewood provides free laundry facilities for its guests, which is a nice bonus

i love that i can do my laundry here, for free

free laundry, exercise facility

breakfast choices, friendly staff, the patio, decor of hotel

a large group of kids came in driving us out pretty quick as the pool is not very big for a lot of rowdy people

great space in room, nice breakfast, exceeded expectations

i loved having a fireplace in the room considering it was november in new

that it was pet friendly. and having the kitchen is always a plus . having a plus.

staff was excellent, especially the breakfast staff

early check in, clean, breakfast

pillows, pool, breakfast

breakfast was very good! we were especially fascinated by the pancake machine! ud83eudd70

the wifi was terriblly slow

the hotel has a laundry room for clients

laundry , pool all amenities needed

the gym had a nice selection of equiopment and the pool/hot tub were also nice

breakfast was delicious each morning with choices to suite everyone's taste

great facilities. well equipped gym.

nothing ... would have liked parking and airport shuttle ....

shuttle worker that took us to airport was so nice we enjoyed our ride there with her she was so

room service need to be taught to at least knock before batching into my room

gym and pool looked nice, though didn't use

they have shuttle service and breakfast is included

laundry room was clean with easy to use appliances

we were told they were backed up in the laundry

the rooms were clean and comfortable. easy parking.

they were yelling and screaming in the halls, the parking lot, etc

pool is small but def not a deal breaker

excellent amenities like the laundry room and 24/7 front desk assistance

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

there wasn t a laundry on site and continental breakfast included.

the hotel was also very pet-friendly

i liked the area. lots of parking.

while the laundry was free, only one dryer out of six was working

were absolutely fantastic, the hotel is very comfortable, laundry room was a god send and the gym was fab too

the laundry facilties were not working correctly

close to niagara falls,kitchenette, happy hour, laundry room, gym

free laundry after a 90 degree day playing lax

was a huge pile of dirty laundry and garbage outside my room from 3 when i checked in until the next morning

did not have towels and when requested they said all were on the laundry and i needed to wait

nice pool and workout room

the pool area looked nice

breakfast was awesome, the area large and spacious.

the staff said it was their laundry detergent that caused the stains

the guy at reception did bring us new bed sets that were from the laundry but did not look great either

when when i asked the staff about additional towels he copped an attitude with me because the laundry department

i liked the fact they had smoking rooms.

lot of tobacco odors for a non smoking room

modern room, gym, all day coffee, laundry (high priced though), dog welcome (surcharge

went to do laundry and washer wouldn't fill with enough water to wash clothes and front desk said someone had

laundry facilities were not clean and it would have cost $4 to wash and dry one load which is a lot

we had to take our laundry to the front desk and pick up clean towels

location, price and amenities like microwave, fridge, pool, exercise room and guest laundry.

staff was wonderful, elevator , laundry, pet friendly,kitchenette

another plus was the onsite laundry

nice small kitchen and laundry

nice laundry room

the laundry worked

outlets not working no ice machine or laundry available

no laundry room.

wifi. hardly available when logging on error message was received

a nice variety available for continental breakfast

the staff was very kind ! breakfast was good !

are limited parking places and the hotel was full every night of our visit

it was awesome that i had a jacuzzi and the pool was actually heated

rooms, great on site parking, pool and whirlpool open 8am to 10 pm, good buffet breakfast, friendly helpful

comfortable clean has indoor pool and hot tub, pet friendly and has bfast included

everything was great. we even got to take the kids to the pool, which was a big treat.

hotel was dirty, i had to change rooms due to the insecurity of my lock on the room, the laundry facility was

clean, quiet, healthy food choices. free laundry. work out room. excellent value.

excellent breakfast and perfect location.

the pool was located right by rooms

pool was freezing and very disappointed as we have 3 kids who were excited to swim

parking lot is a bit rough but don't let that scare you away

room service, sam has an attitude problem, no cleaning, no one will ask you how was the day

a little crowded as for parking

ample parking and clean toilets

i didn t like that parking was few but so is the motel

the laundry room is not update.

no extra covers n they kept calling my room about my kids playing

friendly staff, well maintained facility, nice pool and gym room, plenty of parking.

enjoyed using the internet and the parking was free and close

we stayed there for 3 nights, and never get room service come to change towels

i saw a laundry room, gym, jacuzzi and outdoor pool

friendly staff..clean room. plenty of parking.

breakfast

overall a great deal including free parking, wi-fi and free breakfast

i saw a laundry room, gym, jacuzzi and outdoor pool

a great breakfast and the host friendly manner that started the day off right.

the early check in time at 13:00 was very nice for me as i arrived in the morning on the train from

breakfast was tasty and nice to be able to go on to our next adventure without having to find a

the breakfast, cooked by the owner, was the best i had on my entire 3 week trip

the communication, the room and the breakfast

was standard but decent good size room crib availability late check out proximity to highways laundry

very quiet too, and the guest laundry was a great unexpected amenity

has free guest laundry room, great location, nice staff

there is not a bill changer on site if you need quarters for the vending machines or laundry

have most facilities suche as refrigerator, laundry spcae, swimming pool,

having a laundry facility on the same floor was really nice too

the pool was clean, with fresh towels

the rooms are clean and the breakfast is grwat

large size of the room, enough parking.

good breakfast. very clean. parking good.

problem this time were the people staying in the room next to us were smoking, a lot

wifi was weak

nevertheless it was advertised as a non smoking room and indicated as such in the room itself

there was no parking fee disguised as an additional fee

was a lot of snow in the biffalo area and they did not bother to shovel or plow out their parking lot

free laundry, excellent breakfast with many choices, 3 times week social with food, and other amenities

free laundry machines

from the free laundry to all of the dishes included , everything was helpful

oh and the laundry area was available to use

like the fact that the laundry was complimentary and there was a hot breakfast every day

to walk past laundry and break room with doors open and music playing loudly all day long

staff were helpful and friendly, rooms clean, free parking and breakfast

parking was limited

breakfast, staff, free wifi, and parking.

the breakfast was tasty

breakfast was decent

their wifi never worked

parking

the room and the breakfast are great!!! totally worth of the money!!!

walnut tree in parking lot.

there was a laundry, but the machine did not work

a hotel having the hilton family name it definitely lacked updated landscaping & paved parking lot

there was a beautiful indoor pool but the water was too cold to swim in

their breakfast was really good!

there were and still are, two broken down vehicles in the parking lot the entire time i stayed (two weeks)

i also appreciated that they had laundry facility

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

clean the hotel was and the fact that you all have a laundromat or laundry room also the microwave in the in

is somewhat difficult to obtain change for laundry machines

waitstaff compensated for very slow kitchen service by bringing a complimentary appetizer

we had a room with a jacuzzi tub and fireplace

access to the outdoor pool was a wonderful bonus

everything. the spa tub was great. room was large, and very quiet.

the spa tub was great to use at the end of a day of wine tasting and site seeing

microwave, dorm size fridge, coffee maker, black out curtains, lots of towels, clean shower, free wifi

the breakfast was modest but better than nothing.

got all that, plus a great complimentary breakfast when we checked out

the breakfast

breakfast was small but well enough for a day trip

the breakfast is good too

the location is amazing. everyone is really kind. free parking.

there was no room service and no staff to help with luggage or respond to requests for a bottle opener or

the have a gym on-site and plenty of areas around the building for you to relax,watch tv, place games, or

no room service

i will only give 4 of 5 stars only because there is no restaurant and room service yet

laundry room required quarters and breakfast was a bit underwhelming compared to other residence

they also have a bar that s open from 5pm-10pm, quite a selection of wines and beers and also a small menu

kitchen and living space

we also enjoyed having a swim in the pool

the continental breakfast was delicious

location and that they had a laundry room and parking, close to restaurants.

they had a laundry area where i was able to dry my clothes after riding that maid of the mist in niagra falls

the laundry room was perfect for travelers

hallway smelled like smoke and laundry

the bed was comfortable, the linen clean, plenty of hot water and the laundry worked well

got the breakfast included option and it was weird how they tell you not to get more than 10 dollars of

no actual breakfast served

that the pool wasn't open

i was not able to use the pool

didn't like where i stayed at the hotel, and i had to go to another place to go to a bar and to eat there,

wifi in the rooms can be spotty

clean and staff was great at handling drinks, luggage and parking (we had bikes ) and had a great and safe

breakfast was great

the staff accommodated our early arrival and found us a room that was ready and the breakfast was wonderful

are all fantastic, the breakfast was the best i've ever had at a hotel, the fire room and front bar are beautiful

we appreciated that the self laundry

it was a one night stay in a hotel that does not have room service

+ polite staff, spacious room + adequate gym facility - no swimming pool - slightly aged room

staff didn’t explain this very well, we arrived 3 hours early because of expected weather and before even

one of the days we did not have room service at all

slow wifi

very nice overall... my kids enjoyed the pool.

fact that the pool was not opened, but is understandable during these times

really liked that the person booking us noticed we had kids and changed our room to right by the

room very nice, good bar area

breakfast doesn t have 5* quality. no laundry service

spa was more than great

had no information about how to order room service or if it was even offered

the gym is small and limited

free breakfast and free valet parking

comfortable clean room, and had great bar food and drinks in the lounge.

shower head , location. gym, pet policy

bed like a cloud. gym was insane.

i ordered a ton of food through room service

cleaning those rooms is very important to those of us that are allergic to pet hair

nice pool area and laundry facilities

the bar prices were a little high....

wifi, amenities and off street parking.

kids enjoyed the pool, which stayed open later than most hotel pools

ok, nice staff, ok rooms, great breakfast. our kids enjoyed the pool.

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite

they have guest laundry, an office, pool, spa and exercise room

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

great facilities such as fitness center, laundry, breakfast, ...

the bathroom was very large and a late check out was accommodated.

the towels were so soft, kudos to the laundry team

the wifi in the hotel is poor but the coffee shop in the lobby has great wifi

the rooms are very modern in a historic building. i loved the setup and fireplace.

there was no wifi signal at the room and we complained two times, but no solution was provided

room service was also great

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room

nice and clean laundry was very comfortable

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

no extra linen for the sofa bed. no laundry bags in the closet.

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as

pet friendly

i liked it all. the breakfast was great and the employees were very friendly and helpful.

breakfast was hot and included in price

the location, staff, rooms, pool, breakfast, etc

3:00 am very noisy party went on for more than 30 minutes outside in parking lot.

beautiful decor. amazingly comfortable bed. great pool/spa area. excellent location.

they have an exercise room, hottub , pool, and onsite parking

the hotel pool and spa were a big hit with the kids and adults!

was hard for the price, should offer free breakfast kids running around hallway and yelling

ii especially like the small pool and modest gym facilities

the food for room service was just ok

room service food, service was great but chicken wings were under cooked.

we could wait in the bar

lobby was way too loud with the bar location - i couldn't even hear the employee checking me in.

the hotel has a restaurant and room service available until 11 pm

needed to do laundry and the dryer didn't work

breakfast was really good laundry facility was also

i could hear the laundry machines running past 11 pm. not cool.

i was told that there were not any clean and i would have to wait until someone came in to do laundry

but was in the parking lot for at least 20 minutes packing my bicycle with gear and noone seemed to be available

laundry facilities were not working

laundry dryer was not working but they dried the cloth in their hotel dryer

was not as expected at all laundry dryer was not working

the ice and laundry area was a mess and wouldn't use it to wash our clothes

they didn't tell me times for breakfast or if they had it.