excellent amenities like the laundry room and 24/7 front desk assistance

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

there wasn t a laundry on site and continental breakfast included.

this location still had the extra charge for wifi, but the signal was strong

motel i ve ever stayed at,first room has stains on top of sheet and smelt like pet urine

did not have towels and when requested they said all were on the laundry and i needed to wait

was a huge pile of dirty laundry and garbage outside my room from 3 when i checked in until the next morning

the pool area looked nice

loved the parking space, cleanliness and staff

breakfast was ok.

close to niagara falls,kitchenette, happy hour, laundry room, gym

the laundry facilties were not working correctly

were absolutely fantastic, the hotel is very comfortable, laundry room was a god send and the gym was fab too

i love that the facilities allowed you to do laundry at no extra cost

free laundry after a 90 degree day playing lax

free laundry, tuesday free dinner! on sure gym

free laundry, exercise facility

candlewood provides free laundry facilities for its guests, which is a nice bonus

free laundry

clean room. additional kitchen items you. ould check out to use. free guest laundry facilities

no laundry service. other than that the place and facilities were fantastic

and no dirty laundry bags

one elevator working and had to use laundry and another location but was walking distance

wifi speeds not guaranteed even in premium. that's the only setback.

rooms are small and wifi is very bad

i had to bomb my room for bugs,take all bedding to laundry and spent 4hrs cleaning the first night, re-bombed

a little bit pricey for the out dated no laundry room no ice machine but ok .

there is no laundry room at the hotel but there is a laundry within a few minutes' drive

clean comfortable bed plenty of parking spaces

front office to exchange the room keys while also being exhausted after 8 hours of driving with a pet

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to

i like having access to the onsite laundry facilities

the next morning i went down and she walked me to the laundry and handed me 2 pillows

hotel had the 4 things i wanted: free wifi, free parking, pool, and free breakfast

this time we made use of the pool and was great that it didn't have an overload of chlorine

laundry room situation was terrible

are out of coins to do laundry, so i had to go to red roof beside the to get some coins

appreciated having the laundry room as i had a long stay

vert comfortable bed, good wifi. excellent staff. free parking

there is also a hot tub ,kids can spend hours in the pool they also have a restaurant but have never gone

laundry , pool all amenities needed

the hotel has a laundry room for clients

breakfast was good but the staff could not keep up with the amount of guests that was dining in

the pool and hot tub are fantastic.

the pool ,whirlpool, gym ,and grilling area was a fantastic ad

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry

the hotel's location is convenient, offering free parking, spacious rooms, a laundry room, and a lovely pool

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

stuff is very friendly and helpful, breakfast is always good, coffee is very good, plenty of parking and more

stated before running what i assume was kids in the hallway and loud adults which you have no control over

clean, quiet, healthy food choices. free laundry. work out room. excellent value.

hotel was dirty, i had to change rooms due to the insecurity of my lock on the room, the laundry facility was

it was also a long weekend which made it busy, but they decided to do paving in the parking lot and asking

of covid-19 i didn't have access to the pool or gym

location was fantastic for shopping. kitchen a nice plus

they should have the instructions to use the laundry

went to do laundry and washer wouldn't fill with enough water to wash clothes and front desk said someone had

laundry facilities were not clean and it would have cost $4 to wash and dry one load which is a lot

modern room, gym, all day coffee, laundry (high priced though), dog welcome (surcharge

we had to take our laundry to the front desk and pick up clean towels

outlets not working no ice machine or laundry available

no laundry room.

wifi. hardly available when logging on error message was received

they also offer free continental breakfast and free parking which was a plus point for me

continental breakfast was provided

of the laundry facility and vending machines

nice small kitchen and laundry

everything was fine but needs a little laundry update.

the laundry worked

nice laundry room

kids running around late at night

the kids loved the pool and we appreciated the breakfast boxes. everything was great!

clean rooms, clean and warm pool, hot breakfast

wifi is a service the hotel provides and i needed to be able to have it

pool and breakfast, very nice staff.

the breakfast is not all-you-can-eat but still delicious.

pool needs paint

the pillows also very comfortable the staff could not have been nicer in the breakfast area and i felt very

scott the manager & all the managers and the breakfast staff, especially

cafeteria staff who took breakfast order and the room was clean.

had cigarette burns in the blankets and sheets even though it s a no smoking room and it smelt horribly of

parking lot is a bit rough but don't let that scare you away

the location was great and there was good parking

i didn t like that parking was few but so is the motel

only did i book a none smoking room and i was put in a room with an ashtray that smelled like smoke and cheap

the laundry room is not update.

the street is very busy, getting in and out of parking lot was difficult.

no extra covers n they kept calling my room about my kids playing

clean friendly breakfast

pool, lots of parking

the guy at reception did bring us new bed sets that were from the laundry but did not look great either

the staff said it was their laundry detergent that caused the stains

when when i asked the staff about additional towels he copped an attitude with me because the laundry department

continental breakfast is included and wifi was adequate

but i still had a freezer/fridge, microwave, coffee maker, king size bed, bathtub, and free wifi, parking, close

know it says room service available and restaurant and bar on site but the restaurant only serves brunch on

the gym is clean, a bit sparse, but super clean

know it says room service available and restaurant and bar on site but the restaurant only serves brunch on

i do wish there were more weight training options in the gym, but again, not really a complaint just a personal

no coffee by the pot available from room service

also used the laundry facilities which was nice

wifi blocked everything

stay was very pleasant, staff was helpful and courteous, room was clean, and wifi worked well complimentary

very safe & lit up parking

great little bar and restuarant

laundry room & ice room available

gym is too limited.

wated 20 min at the lobby bar for a drink

there was under cover parking and lit very well.

parking is limited on a saturday night due to events and live music on site

the room was huge though, everything was very clean, quiet, and my kids loved the pool hot tub combo

staff were always very accommodating and some of them even went beyond like caroline in the kitchen and mimi in

new decor is fantastic, the breakfast was delicious, and the service was excellent and super kind

the pool was a perfect temperature, and the hot tub was so relaxing after a long day of walking the

breakfast was delicious & had a good variety

reserved a room with my spouse and my pet

the breakfast is what i normally have

in addition a breakfast that’s acceptable

the breakfast is good too

the breakfast

problem this time were the people staying in the room next to us were smoking, a lot

was supposed to be a non-smoking room

need pavement at parking lot and no pool

comi drove into a dark parking lot with 1 car present, office is a tiny box with a call button, no attendant

was a lot of snow in the biffalo area and they did not bother to shovel or plow out their parking lot

t clean dirty laundry still in the room and the bathroom was not cleaned

housekeeping staff talked loudly outside our room which was across from the hotel laundry

also not clean- dirty laundry from prior guest under pull out couch

he helped also in offering supplies for the laundry and other amenities that i never knew were possible at a

laundry,pool,& weight room still closed due to covid

they didn't have a laundry room to wash your dirty clothes

gym room was extremely dirty, no towels and trash throughout the gym

the pool and hot tub were clean and comfortable

lobby was dusty and loud, the wifi didnt work, the bathroom had ants, and there was a party of random people

we asked to have our rooms near the pool as i was traveling with kids and they were able to give us the rooms

room and linens were clean and they had a laundry facility

my room was next to the laundry

that the wifi wouldn t work

the hotel was extremely clean including the pool, my room and the gym facility

the food differs daily the shuttle bus the kitchen is well kept our room was neat front desk team were very

at this point we were happy that we finally had a room however right across the hall the laundry room was

knew not to expect anything more than a continental breakfast but my wife has yogurt every morning and this was

that had a kitchen in the room

everything in the gym was broken, there was no kitchenette in the room , breakfast was a joke, and overall the

pool was not open

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

staff and morning shuttle driver (4am) was exceptional and very accomodating and friendly

everything was clean n kids loved the pool... most staff was very friendly n kind.

my son really enjoyed the pool

was friendly rooms were clean and comfortable ate at the bar area and food was good and timely it is near the

the pool and the gym. spare bed in the room.

close to airport and the bar in the lobby

shuttle service to airport

would have like to be informed that the pool and spa were open

loved the gym. loved all the space and comfort of the room. staff was very friendly.

deep cleaning to the cracks of the walls, however someone did clean, as you could see them doing laundry and it

it had laundry and water bottles during breakfast

laundry room is still closed and no water bottles available during breakfast

laundry machine needs maintenance

friendly front desk staff cheap laundry room allowed urgent clothes washing

this room had enough space for 5 of us: 2 adults and 3 older kids plus a fireplace

close to everything. amazing pool/hot tub area. perfect for kids.

with kitchen was great experience

it was great for the kids

the breakfast was not good this time. it was better in the past.

is the worst hotel we've ever stayed in - dirt, stink, dirty laundry, nothing works, blood stains on the wall

you could get a signal was if you stood on one leg in the parking lot, i didn't have any of their wifi come up

kept the ac running cause of the smells in the room although non smoking room it still smelled like it

wifi didnt make it to the room

the parking lot was too dark--i had to go to the car for a bag and it was a bit scary out there

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

location, friendly staff, pet friendly, modern look. nice looking hotel and close to everything.

poor wifi

was not friendly people, i have got pet room which was very dirty, and staff didn't even tell me that it was

board games and pool table were a very pleasant surprise and something we took advantage of

dryers in the laundry room didn't dry our clothes very well

loved the breakfast

breakfast was also good with a waffle maker

the accommodation for breakfast was smart and convenient

parking was horrible! almost didn t find a spot.

laundry room in hotel

excellent location with shuttle service

didn't use pool or other extras

to us, it was pet friendly

excelent maintenence, new, many facilities, good breakfast.

change machine or laundry supplies available near washing machine would have been a plus

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

the guest laundry room some work done.

some issues with the wifi. some of my party felt the breakfast options were limited.

wifi is slow

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

more info at check-in for amenities like the laundry facilities or gym, etc

my room was beside public laundry and employees laundry

the smell from the laundry area was strong and unpleasant

right across from the hotel s laundry room where the employees were shouting

parking was somewhat limited

there was a lot of loitering going on from kids outside that weren t staying at the hotel

lots of parking

not much parking.

wished the bar and restaurant had been open.

me & my husband was at the front desk but was very prompt helping us out with an issue with the spa tub

it working) and moved us to a new upgraded room within a few minutes

the light over the spa didn't work

not having a pool

i didn't really like the room service meal. there weren't many options to choose from.

the following morning to request consideration for the payment of our room (we had to pay a $75 pet fee and our

the pool area is amazing

friendly and helpful staff. reliable shuttle. great value!

cleanness; free parking, free breakfast; free coffee 24/7

i booked that evening and the shuttle was waiting when we exited the airport

furnishings are polished, carpeting kept clean and fresh, access to toiletries, ice, laundry, microwave and

the guest laundry was a definite plus

room ready upon arriving. staff very helpful. pool very clean with plenty of towels/

the breakfast time on the weekend. wish it was a bit later.

convenient to airport with easy shuttle service

didn't have breakfast

kitchen was fully equipped with anything we would have needed if we stayed more than 1 night

kids loved the pool

kids loved the pool

dishwasher had few kitchen wears unwashed

had to go to the second floor laundry room to use a dirty

we were placed across from the laundry room with no door so we just heard laundry machines all night along with

super upsetting to know that they cut corners on laundry

laundry around the corner was awesome breakfast was good

one suggestion is that you may need a machine to change billa for laundry

breakfast was better than most hotels

early check in, clean, breakfast

breakfast was very good! we were especially fascinated by the pancake machine! ud83eudd70

plus the free parking and the location near the highway made our trip easier

pool was slightly cooler than i would like.

the location and convenience of everything around. internet and laundry.

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

clean and modern. breakfast was great, included fresh bacon and pre made omelets.

anchor bar just around the corner was good to eat

the staff was exceptional and the breakfast was one of the best we ve had that is included in the price

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

laundry facilities were advertised, was not told that they couldn t offer quarters for

my third and last complaint is our room was either next to underneath the hotel laundry room

found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

wifi has weak signal..

i understand that we are in a different time but it was suggested that i go to the laundry room to ask for

breakfast was good but would be nice if there was a ham or sausage option

they went above & beyond to pick us up with the airport shuttle service, which we greatly appreciated

staff was very helpful and friendly. room very nice. great breakfast

excellent location and caring front desk. breakfast was amazing.

the room was a bit small. the laundry was not functional.

breakfast, room, and gym were perfect for us!

and secure ud83dudd10, breakfast was great

plus the free breakfast was much better than i expected

parking, easy location, clean, modern, comfortable

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

that is was pet friendly hotel and still very nice and clean inside

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

location (for us anyways), easy access and parking, excellent suite, breakfast, whilst usual for this type of

clean. helpful staff. shuttle to mall very convenient.

plastic cups in room for water, no ice bucket, no laundry bag and room was freezing upon arrival

dirty laundry in hall. staff not professional or friendly.

large room, comfortable beds, refrigerator, laundry facilities available, great shower.

parking, free coffee, free wifi

there was a snow storm the night before and the parking lot was buried under 2 ft of snow and our car was stuck

of laundry facilities

self laundry not available

was hoping to wash a load of laundry, but they didn't have guest laundry services, but they let me know about

spa was amazing mrs l poole was very nice i really appreciate her energy on my born day

had a lot of free parking

breakfast was tasty and nice to be able to go on to our next adventure without having to find a

breakfast was freshly prepared every morning with a rotating menu

the breakfast option was very good. this was very convenient.

a great breakfast and the host friendly manner that started the day off right.

the breakfast, cooked by the owner, was the best i had on my entire 3 week trip

clean the hotel was and the fact that you all have a laundromat or laundry room also the microwave in the in

i also appreciated that they had laundry facility

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

is somewhat difficult to obtain change for laundry machines

restaurant when checking out coffee bar wasn't maintained staff told me that coffee was fresh coming to find

the laundry room was perfect for travelers

the bed was comfortable, the linen clean, plenty of hot water and the laundry worked well

location and that they had a laundry room and parking, close to restaurants.

convenient customer laundry, paid by credit card

they had a laundry area where i was able to dry my clothes after riding that maid of the mist in niagra falls

laundry room required quarters and breakfast was a bit underwhelming compared to other residence

breakfast was wonderful and there was a fun variety along with very good staples -oatmeal bar and waffles

the continental breakfast was delicious

highly recommended, breakfast was good, the entire was place was very clean too

the bar was closed

clean and staff was great at handling drinks, luggage and parking (we had bikes ) and had a great and safe

with rest of the staff -- gladly honoured our request -- and moved us to room 206 -- a beautiful fireplace room

they surprised the kids with chocolate covered strawberries in the room and the adults enjoyed our complimentary

lot of thought i d put into the guest experience from a butler to a complimentary drink by the fireplace

we also loved that there was free parking and breakfast

the bar is great

the staff was friendly, and the hotel is pet friendly

pool,small bowling alley, nightclub all within

no actual breakfast served

the price and i couldn't utilize the pool

we appreciated that the self laundry

everything how fridays was connected the gym the beds and the tvs and bathroom

the staff were awesome and very helpful… sine the first day, mario impress us with his help for early check

it was a one night stay in a hotel that does not have room service

the breakfast tastes good. nice big room with a view.

there is not a bill changer on site if you need quarters for the vending machines or laundry

very quiet too, and the guest laundry was a great unexpected amenity

guest laundry was out of service due to the dispenser for supplies unusable

have most facilities suche as refrigerator, laundry spcae, swimming pool,

has free guest laundry room, great location, nice staff

i saw a laundry room, gym, jacuzzi and outdoor pool

free parking area value

breakfast was great

friendly staff..clean room. plenty of parking.

1. the location 2. the front desk person was helpful in helping us connect to wifi.

shower head , location. gym, pet policy

need free wifi in the rooms

the friendliness of the staff, and the room service robot

shower head , location. gym, pet policy

the wifi was terrible, barely usable in my room.

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

they have guest laundry, an office, pool, spa and exercise room

great facilities such as fitness center, laundry, breakfast, ...

fireplace was not working, when i asked the front desk they said maintenance would not be in until

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as

no extra linen for the sofa bed. no laundry bags in the closet.

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

nice and clean laundry was very comfortable

breakfast doesn t have 5* quality. no laundry service

love everything about the hotel especially the pool the valet service in the continental breakfast in the

and classic feel to it ,i will definitely go back, the staff are very friendly and the roof top bar is amazing

we used the gym as well as the hot springs pool

we liked the option of the classy bar

elevators were kids stopping at every level and running the halls

really liked that the person booking us noticed we had kids and changed our room to right by the

loved the gym

close to convention hall made it easier to get kids to dance competition

the pool wasn't heated, looked partially under construction, slightly moldy smell

the ice and laundry area was a mess and wouldn't use it to wash our clothes

laundry dryer was not working but they dried the cloth in their hotel dryer

was not as expected at all laundry dryer was not working

laundry facilities were not working

my kids loved the pool.

nice pool area and laundry facilities

nice rooms. eclipse welcome package. nice view of square. nice gym. nice staff.

they did give us a drink brochure to go to the bar to wait until our room was completed

bad wifi.

wifi was terrible, i had to pay for parking $15 per day + city taxes and the parking was not even

the towels were so soft, kudos to the laundry team

location was perfect for bisons game. very nice room with electric fireplace.

calls were not forwarded to the room), the same goes for maintenance; also last but not least the wifi in our

no free parking, no gym, no spa, no room service, no daily housekeeping, no free breakfast, and they have weak

the wifi in the hotel is poor but the coffee shop in the lobby has great wifi

laundry room was clean with easy to use appliances

we were told they were backed up in the laundry

tv never connected to wifi so you couldn't watch anything

decent breakfast

ice in parking lot was very bad. needed more salt and attention

there was a laundry on site for guests to use but again we did not use this facility

then getting home near midnight and having to immediately do laundry and shower + wash our hair

the availability of laundry machine easy parking

i was charged a pet cleaning fee and i wonder why when i doubt they clean any different, considering my room

it was pet friendly.

the bar smelt like old fryer oil

the hotel pool and spa were a big hit with the kids and adults!

next door to our room was a bunch of kids and woke my family up between 2-3am, jumping and doing cheers, very

pool and whirlpool were wonderful

also the hotel lobby bar should be open more

room service food, service was great but chicken wings were under cooked.

the hotel has a restaurant and room service available until 11 pm

we could wait in the bar

room service and restaurant not overly priced for being so ritzy looking

the layout of the hotel (elevator changes to access parking or lobby) or the unavailability of room service past

parking next to the room

i asked for the wifi password, i was given a wifi router to plugged into the wall to connect to

told i would have a room with a kitchenette but only had microwave and booked for 13 days but was forced to

no phone no wifi

the owner was most gracious about late check out

and laundry room

dirty laundry and old pizza box were left in the hallway all night

in the room to smell like a cigarette then you get noise from the laundry room on one side and the pool on the

a/c is easy to control it has coffee a maker it has a gym and swimming pool

very clean, nice staff, and good breakfast!

breakfast is good. facilities like laundry and water vending machine are useful.

else staff was very friendly loved the pool and room was close to amenities including laundry

rooms were clean, i was able to do laundry too in the hotel

laundry room was $2 to wash and $2 to dry which was expensive

housekeeping and laundry personnel very helpful when we needed extra towels

on the bed - hair on the sheets (not mine) - lots of dust in the room - no bag for the dirty laundry - the bags

they had laundry service

try to actively fix broken items in the main areas, elevator, and laundry room

bins were unchanged from the previous occupants - a lot of dust everywhere - dirty bed cover - no laundry bag

two, they wash them, but the laundry worker has an issue with hair falling out