parking side was not clean

room service, sam has an attitude problem, no cleaning, no one will ask you how was the day

a little crowded as for parking

getting in and out of the parking lot was difficult.

needs a bigger parking area and softer beds. room was tiny.

hotel was dirty, i had to change rooms due to the insecurity of my lock on the room, the laundry facility was

clean, quiet, healthy food choices. free laundry. work out room. excellent value.

ask for room facing parking lot if you are a little light sleeper

many kids staying in the hotel so it was loud at times, and getting a quick breakfast in the morning was

staff is great! pet friendly. breakfast ud83dudc4dud83cudffd

i love this hotel! the breakfast is awesome . the staff is accommodating.

everything was great. we even got to take the kids to the pool, which was a big treat.

i end up waking the kids when i turn on the light to get dressed when i d rather they get a little more sleep

clean rooms, clean and warm pool, hot breakfast

to turn left out of property with the amount of traffic- had to turn right and turn around in a parking lot

staff was wonderful, elevator , laundry, pet friendly,kitchenette

another plus was the onsite laundry

the laundry worked

nice small kitchen and laundry

nice laundry room

the laundry room is not update.

close, no chair/couch in room, no hairdryer in room, limited towels, we stayed 3 days and had no room service,

great staff, nice pool area and good hot breakfast

we had to walk in the parking lot to get to the front door

place was super clean , the room is very large , the pool is super nice, the stuff is very nice

location, price and amenities like microwave, fridge, pool, exercise room and guest laundry.

laundry facilities were not clean and it would have cost $4 to wash and dry one load which is a lot

we had to take our laundry to the front desk and pick up clean towels

modern room, gym, all day coffee, laundry (high priced though), dog welcome (surcharge

went to do laundry and washer wouldn't fill with enough water to wash clothes and front desk said someone had

outlets not working no ice machine or laundry available

no laundry room.

breakfast was good as we paid the price

clean and decent breakfast

very good location. near by shops & restaurant. very good breakfast.

got all that, plus a great complimentary breakfast when we checked out

the breakfast

the breakfast was modest but better than nothing.

the breakfast is what i normally have

breakfast was small but well enough for a day trip

was a huge pile of dirty laundry and garbage outside my room from 3 when i checked in until the next morning

did not have towels and when requested they said all were on the laundry and i needed to wait

shouldn t sit by the elevator until lunchtime (perhaps if the cleaning team and/or their kids weren t worried

the pool

longer hours for breakfast more air circulation on hallway

close to niagara falls,kitchenette, happy hour, laundry room, gym

free laundry after a 90 degree day playing lax

there is so much to offer in the facility, restaurants, bar, laundry room, business center, outdoor patio, hot

while the laundry was free, only one dryer out of six was working

also free laundry

there wasn t a laundry on site and continental breakfast included.

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

excellent amenities like the laundry room and 24/7 front desk assistance

even the parking lot

noise from the parking (the parked truck with working engine during the whole night next to the

i love that i can do my laundry here, for free

excellent staff, good laundry facilities, free coffee and tea

location was excellent, free use of laundry was a plus.

free laundry, exercise facility

candlewood provides free laundry facilities for its guests, which is a nice bonus

one elevator working and had to use laundry and another location but was walking distance

no laundry service. other than that the place and facilities were fantastic

and no dirty laundry bags

had a bar and restaurant.

the bed was comfortable, pool was clean and big, very family friendly.

there is no laundry room at the hotel but there is a laundry within a few minutes' drive

i had to bomb my room for bugs,take all bedding to laundry and spent 4hrs cleaning the first night, re-bombed

a little bit pricey for the out dated no laundry room no ice machine but ok .

pet friendly, bed was comfortable, staff helpful, convenient location, free parking.

ice machine was down the whole 2days i've been here as well as no clean towels or wash clothes, wifi barely

i like having access to the onsite laundry facilities

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to

the next morning i went down and she walked me to the laundry and handed me 2 pillows

gym is joke

i was told due to covid that room service was every other day or upon request

laundry , pool all amenities needed

the hotel has a laundry room for clients

kitchen wasn't stocked with enough cutleey, amd no dish soap, siety dishes inside the washer

didn't have any non pork options when they served eggs for breakfast , they added ham to all of it

breakfast was good but the staff could not keep up with the amount of guests that was dining in

appreciated having the laundry room as i had a long stay

laundry room situation was terrible

are out of coins to do laundry, so i had to go to red roof beside the to get some coins

we ordered room service and it was good

kids playing ball in the parking lot

there was no parking fee disguised as an additional fee

was a lot of snow in the biffalo area and they did not bother to shovel or plow out their parking lot

was supposed to be a non-smoking room

need pavement at parking lot and no pool

wifi was extremely irregular

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

the hotel's location is convenient, offering free parking, spacious rooms, a laundry room, and a lovely pool

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry

the kids enjoyed the pool as we had it all to our selves

2 years old), wonderful breakfast (included), pool, is all no-smoking, good location for us, free parking, access

the staff said it was their laundry detergent that caused the stains

the guy at reception did bring us new bed sets that were from the laundry but did not look great either

when when i asked the staff about additional towels he copped an attitude with me because the laundry department

the spa tub and updated rooms

even though it was a non-smoking room it smelled like patrons had smoked in the room before.

no free breakfast

parking was easy, and right outside of the door

clean room, update building, easy self parking.

very clean and quite location. los of free parking.

close to boulevard mall, easy to get in and out of, free parking, good wifi, comfortable beds, quiet, very

love the free parking for the rental car--something so rare these days

the gym is clean, a bit sparse, but super clean

the room decor was very nice with a fireplace

were very friendly, they allow dogs, rooms were modern and clean and the gym was great- had a peloton

we had a king room with a fireplace

also used the laundry facilities which was nice

cleanliness was great ,staff was very attentive to our needs the pool was well kept gym was open 24hrs breakfast

pool is kept clean and the gym is great

was a good amount of parking

on the plus side though it was available at the bar to watch

there is not room service

nothing really to fault. would be handy to have a bar fridge.

room was really nice and clean, the room service did clean the room everyday and on time, the location of the

the newness, the history and the available parking at your hotel was what attracted us

my kids said it was like pulling up to hogwarts

laundry room & ice room available

heated pool was cold

friendly front desk staff at on-site spa and initial hotel check in

room service for a pot of coffee was told not enough coffee pots to

room service delivered our dinner n a minutes

was not as expected at all laundry dryer was not working

laundry dryer was not working but they dried the cloth in their hotel dryer

laundry facilities were not working

the ice and laundry area was a mess and wouldn't use it to wash our clothes

free parking and wifi worked well

the gym was not available, but the pool was

my grand kids loved the pool and spa

easy parking with a big truck

friendly, professional staff. nice swimming pool.

my grand kids loved the pool and spa

convenient customer laundry, paid by credit card

had an old laundry smell

the laundry room was perfect for travelers

hallway smelled like smoke and laundry

big room, aircon, laundry facilities, comfy bed

laundry room required quarters and breakfast was a bit underwhelming compared to other residence

highly recommended, breakfast was good, the entire was place was very clean too

free breakfast and starbucks in the hotel.

breakfast was wonderful and there was a fun variety along with very good staples -oatmeal bar and waffles

continental breakfast was well varied and fresh

clean the hotel was and the fact that you all have a laundromat or laundry room also the microwave in the in

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

i also appreciated that they had laundry facility

is somewhat difficult to obtain change for laundry machines

breakfast was slightly underwhelming

dirty laundry and old pizza box were left in the hallway all night

in the room to smell like a cigarette then you get noise from the laundry room on one side and the pool on the

and laundry room

i didn't use the pool or gym

like how convenient it was not too far away from everything, staff was very friendly, very pet friendly my dog

one has the fireplace nd the other is a small bar area with a pool table

location was great and the parking was very convenient and plentiful

water stains on the bathroom ceiling, closet door missing, curtains missing, fireplace casing falling apart

would have preferred traditional breakfast items like eggs, pancakes, fruit.

the breakfast was delicious

the availability of laundry machine easy parking

then getting home near midnight and having to immediately do laundry and shower + wash our hair

there was a laundry on site for guests to use but again we did not use this facility

certain rooms were pet friendly i booked an executive suite with jacuzzi cause i have back and shoulder damage

family had everything that we needed for breakfast, fresh waffles, eggs, sausages , yogurt and fruits

laundry room was $2 to wash and $2 to dry which was expensive

the location and the laundry facilities and the pool.

rooms were clean, i was able to do laundry too in the hotel

breakfast is good. facilities like laundry and water vending machine are useful.

housekeeping and laundry personnel very helpful when we needed extra towels

at this point we were happy that we finally had a room however right across the hall the laundry room was

pool was out of order. hotel could be cleaner. better signage needed.

was disappointed to find the pool was closed, no explanation given

hotel cut off wifi right after checkout (needed wifi in lobby)

breakfast

they didn't have a laundry room to wash your dirty clothes

breakfast was excellent

beds were comfy, late check out. good breakfast. friendly front desk staff.

friendly staff, great pool and good gym! beds were comfy and linens great.

there were little kids running around and yelling and slamming doors on our floor and the front desk dealt with

two, they wash them, but the laundry worker has an issue with hair falling out

bins were unchanged from the previous occupants - a lot of dust everywhere - dirty bed cover - no laundry bag

on the bed - hair on the sheets (not mine) - lots of dust in the room - no bag for the dirty laundry - the bags

they had laundry service

try to actively fix broken items in the main areas, elevator, and laundry room

my room was next to the laundry

room and linens were clean and they had a laundry facility

my room was clean, the staff greeted me warmly and breakfast was very good

the front desk staff was amazing and shuttle was so convenient.

not enough parking spaces

no breakfast because of some issues in kitchen but they still charged for the snacks from

didn't eat the breakfast

the price and i couldn't utilize the pool

didn't know there were breakfast there.

no breakfast was included

if staff would've stopped kids from running in hall after 10pm

pet friendly

had uninvited guests wanting to share in eating our dogs food by the kitchen area only (ants)

friendly staff, pet friendly hotel, on site restaurant

the pool and the lakeview

indoor pool, location, staff always a1 and kid friendly

very clean good breakfast and great location

they have shuttle service and breakfast is included

friendly and helpful staff. reliable shuttle. great value!

shuttle to airport. good breakfast

also across the hall there was a dog as the hotel is pet-friendly and the dog was parking all throughout the

the layout of the hotel and the room were excellent. the pool was also perfect for our kids.

close to everything. amazing pool/hot tub area. perfect for kids.

having a full kitchen and a separate bedroom is also great

loved the pool and hot tub the most we really enjoyed this here

was clean, well appointed with small kitchen, living room, very comfortable, we liked the king room

kids running around touching the fruit and almost getting burnt on the waffle maker

breakfast choices, friendly staff, the patio, decor of hotel

my kids got woken up and couldn t go back to sleep do to them next door fighting and yelling loudly

kids loved the pool

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

staff was nice and the young lady in the kitchen on saturday night (2/25) near closing went out her way to make

great pool and fitness room hours

was friendly rooms were clean and comfortable ate at the bar area and food was good and timely it is near the

they didn t give me my stuff when i ask for on room service

early check in, clean, breakfast

the breakfast meat could have been better.

breakfast, please get a waffle maker.

it was very clean and comfy and the breakfast was great and the staff.

the pool was ice cold

shower head , location. gym, pet policy

need free wifi in the rooms

great location, nice big room, nice bar and resto.

all day room service menu is very limited

bed like a cloud. gym was insane.

we appreciated that the self laundry

+ polite staff, spacious room + adequate gym facility - no swimming pool - slightly aged room

it was a one night stay in a hotel that does not have room service

nice suite... very well equipped 24 hour gym was also greatly appreciated

distance to several food options, free on street parking from 5:00 pm - 8:00:am, very good breakfast options

laundry machine needs maintenance

friendly front desk staff cheap laundry room allowed urgent clothes washing

deep cleaning to the cracks of the walls, however someone did clean, as you could see them doing laundry and it

no laundry detergent in the vending machine

it had laundry and water bottles during breakfast

pool was very busy & looked cloudy so we didn't go in.

were uptight and miserable and rude with kids and parents from a hockey tournament

answers about the shuttle to the airport

it has a pool and gym

lots of parking & the it felt very safe

t clean dirty laundry still in the room and the bathroom was not cleaned

had a room by the laundry to large baskets of dirty lines were outside room

the rooms were spacious. the laundry availability.

including a mini store in the hotel for forgotten items, a gym, a pool, a hot tub, a guest laundry room plus

also not clean- dirty laundry from prior guest under pull out couch

great facilities such as fitness center, laundry, breakfast, ...

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

they have guest laundry, an office, pool, spa and exercise room

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite

an easily accessible parking lot with no place for animals to potty, even though it says it is pet friendly

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

breakfast options virtually none carpet dirty on two separate stays, two different rooms

the swimming pool is small but good enough for my kids.

no kids under the age of 18 in the pool after 9:30pm

impressions last, all the shuttle drivers were amazing

stayed in room 129 , it was very noisy from the constant laundry room door slamming next

super upsetting to know that they cut corners on laundry

had to go to the second floor laundry room to use a dirty

one suggestion is that you may need a machine to change billa for laundry

easy to use laundry inside , use oven and per our request they give us two room side by side connected to each

no extra linen for the sofa bed. no laundry bags in the closet.

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room

nice and clean laundry was very comfortable

dryers in the laundry room didn't dry our clothes very well

in between other long stay hotels, the property was clean, staff were very friendly and polite, pet friendly

free l2 ev charging available on-site

wanted to enjoy the pool for a few hours but unfortunately a group with about 15 kids came in the kids where

liked that this was so close to the airport, had a shuttle service, and had breakfast included

laundry room in hotel

staff persons were very accommodating with offering shuttle services from and back to the airport

lots of free parking, spacious rooms with almost new furnishings

adequately furnished kitchenette

flight came in after midnight and they were awesome about checking us in and their shuttle picked us up quickly

breakfast doesn t have 5* quality. no laundry service

where the hot springs are, the hours, and especially a room service menu

i didn't have any complaints although, i wish the pool hours were longer.

kitchen is still coming up to speed and it has a limited menu

bar downstairs and rooftop bar was very crowded one night

breakfast was expensive

they had a bar in the hotel as well as a couple near so if you wanna go for a drink and not have to drive this

staff was friendly at all encounters: on the phone before arrival, valet, front desk, room service and in room

organized for the bar examinees, which made it convenient for that time

really liked that the person booking us noticed we had kids and changed our room to right by the pool

laundry facilities

the guy was a lil nasty about giving laundry for a 3 day stay

they should have a closing time for the users of the laundry

ample parking

with the listing for the room it appeared that there would be a jacuzzi in the room along with a spa tub

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

the same group let their kids run up and down the hall yelling all night and knocking on people's doors

location (for us anyways), easy access and parking, excellent suite, breakfast, whilst usual for this type of

in one bathroom needed repair but kitchen sink was available for brushing teeth etc

the airport shuttle service is a definite plus, too

good location (10 minutes drive from the falls), there is a laundry

price, decent location, laundry option (too bad i didn t have quarters), internet ok, decent clean, standard

this could have been because we were across from laundry area

to reach, large room, laundry facilities, microwave oven in room, good dining options nearby (try

usual hotels and inns, this property has a strict time to utilize their laundry room

a great breakfast and the host friendly manner that started the day off right.

we really enjoyed having breakfast with the other guests

the breakfast option was very good. this was very convenient.

the breakfast, cooked by the owner, was the best i had on my entire 3 week trip

the breakfast options looked good

change machine or laundry supplies available near washing machine would have been a plus

the guest laundry room some work done.

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

accidently my kids put bread on toaster with jelly the lady was rude to us and shouting

and close to airport with a shuttle to airport was able to park at hotel while on my trip (extra$) but

is the worst hotel we've ever stayed in - dirt, stink, dirty laundry, nothing works, blood stains on the wall

cheap and had smoking rooms. a lot of places to eat within walking distance

nicely remodeled.very nice host. still some smoking rooms!

parking

the parking lot was too dark--i had to go to the car for a bag and it was a bit scary out there

nice pool area and laundry facilities

gym was well equipped but the swimming pool was so narrow and small it was too difficult to swim

the kids had so much fun in the pool. i loved the workout room i wish there was more mirrors.

the 2 double beds in the room were super comfy and it was a great place to have 5 kids stay with 2 adults

wifi on and off (limited download speed) when first arrive staff was not friendly at day 3 staff

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

right across from the hotel s laundry room where the employees were shouting

the smell from the laundry area was strong and unpleasant

more info at check-in for amenities like the laundry facilities or gym, etc

my room was beside public laundry and employees laundry

plastic cups in room for water, no ice bucket, no laundry bag and room was freezing upon arrival

large room, comfortable beds, refrigerator, laundry facilities available, great shower.

dirty laundry in hall. staff not professional or friendly.

free parking

there was a snow storm the night before and the parking lot was buried under 2 ft of snow and our car was stuck

the towels were so soft, kudos to the laundry team

historic hotel in pleasant downtown location. very large room. wifi worked. comfortable.

calls were not forwarded to the room), the same goes for maintenance; also last but not least the wifi in our

the fireplace was great. the changing color flames.

also, could not get wifi in the room at all which they were unable to resolve

parking lot was a little rough and narrow to navigate

it is not clean. poor wifi. high rate

the inside of the room was renovated and clean, free parking lot

/ freezer was very handy, parking next to room

there was nothing other than a old room and bed ...tv was not working ..slow wifi.

the wait staff in the bar were beyond accommodating

room service meal was incorrect but the food was amazing and the staff rectified the situation

it working) and moved us to a new upgraded room within a few minutes

room service was impressively fast

great rooms and good complimentary breakfast

in the middle of renovations. laundry room was closed.

felt safer that way & saves on laundry & the

i like the fact there is a pool and a laundry room available to all guests

under construction and laundry was closed.

great accommodation, particularly laundry facilities.

furnishings are polished, carpeting kept clean and fresh, access to toiletries, ice, laundry, microwave and

the guest laundry was a definite plus

reason i stayed at this hotel was the shuttle to airport

the bar has been closed since covid. sad they probably would do a great job if they reopened it.

only wish it had a sink in the coffee bar area like the other one i had stayed at in erie, pa

the location and convenience of everything around. internet and laundry.

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

anchor bar just around the corner was good to eat

the breakfast and snack area is good

free shuttle to the airport is very convenient

my third and last complaint is our room was either next to underneath the hotel laundry room

found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

laundry facilities were advertised, was not told that they couldn t offer quarters for

loved the decor in the courtyard - really unique, delicious breakfast, and ample parking