the breakfast option was very good. this was very convenient.

breakfast was freshly prepared every morning with a rotating menu

breakfast was tasty and nice to be able to go on to our next adventure without having to find a

the early check in time at 13:00 was very nice for me as i arrived in the morning on the train from

the communication, the room and the breakfast

clean the hotel was and the fact that you all have a laundromat or laundry room also the microwave in the in

is somewhat difficult to obtain change for laundry machines

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

i also appreciated that they had laundry facility

wish it would have had a pool (for the kids).

laundry room required quarters and breakfast was a bit underwhelming compared to other residence

told bar opened at 5pm if bartender shows up never did

highly recommended, breakfast was good, the entire was place was very clean too

the fitness room was closed and equipment was being sold off throughout our stay

kitchen and living space

big room, aircon, laundry facilities, comfy bed

had an old laundry smell

it was clean, room was spacious. hotel had a laundry room and it was easy to use.

modern and clean laundry (credit card)

the bed was comfortable, the linen clean, plenty of hot water and the laundry worked well

breakfast was amazing and we enjoyed sitting on the outdoor patio

+complimentary chauffeur service + first drink of each night included, friendly bartender + free breakfast, and

loved the fireplaces in the main areas

i loved the butlers (they helped with everything, including parking the car in the

staff was very accommodating, parking the car, the fresh cookies, the plating of food that was delivered from

breakfast was basically a buffet stand that charged for each item - though the quality wasn't

didn't know there were breakfast there.

got the breakfast included option and it was weird how they tell you not to get more than 10 dollars of

no toiletries and breakfast.

stay was great but the rooftop bar was way too small for nye and no dance floor

we appreciated that the self laundry

staff didn’t explain this very well, we arrived 3 hours early because of expected weather and before even

good breakfast, good wifi

nice suite... very well equipped 24 hour gym was also greatly appreciated

one of the days we did not have room service at all

have most facilities suche as refrigerator, laundry spcae, swimming pool,

was standard but decent good size room crib availability late check out proximity to highways laundry

very quiet too, and the guest laundry was a great unexpected amenity

has free guest laundry room, great location, nice staff

guest laundry was out of service due to the dispenser for supplies unusable

gym and pool looked nice, though didn't use

free shuttle bus service from/to the airport is convenient

the pool area is amazing

front desk clerk was very nice, and the room service personnel were very friendly

had called the hotel to get shuttle bus lined up early in the morning i think the guy name was jim he told me

close to convention hall made it easier to get kids to dance competition

the pool wasn't heated, looked partially under construction, slightly moldy smell

the convenience to eb greens. the cheerfulness of the staff. the room service staff and food.

decent gym

good location, unusually good gym for a hotel, with bonus pool on the rooftop.

excellent, nice staff, great room, nice bar and resto.

comfortable clean room, and had great bar food and drinks in the lounge.

never had room service before, it was definitely worth getting, the staff was great and friendly, food was

the front desk was helpful and the bar was comfortable with nice specialty drinks

bed like a cloud. gym was insane.

breakfast doesn t have 5* quality. no laundry service

the breakfast was good

only thing we thought was strange is we ordered room service and there wasn t a table to eat at

continental breakfast food was fantastic

loved the staff, shower, bed, hot spring and breakfast

they have guest laundry, an office, pool, spa and exercise room

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

great facilities such as fitness center, laundry, breakfast, ...

free onsite parking was secure, breakfast was included and had a lot of options, and was close to many restaurants

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as

no extra linen for the sofa bed. no laundry bags in the closet.

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

nice and clean laundry was very comfortable

the pool and the breakfast served in the morning

room we were in and the pool was clean the breakfast was excellent and the staff was top notch all

the wifi was terriblly slow

breakfast was better than most hotels

pool is too small.

nice pool area and laundry facilities

they profiled my kids as “suspicious” and wouldn’t allow them access to the room even though they presented

my husband and i gave the kids the two double beds and we had all intentions of staying on the sofa bed before

love the restaurant on the 2nd floor & gym/pool is below ground level, felt very safe

the kids had so much fun in the pool. i loved the workout room i wish there was more mirrors.

deep cleaning like scrubbing walls and shampooing the carpet also the pool only goes to 4ft my kids didn’t

loved the kitchen, dining, and living area

that it was pet friendly. and having the kitchen is always a plus . having a plus.

that they accepted pets. and the room was clean.

kids running around touching the fruit and almost getting burnt on the waffle maker

i saw a laundry room, gym, jacuzzi and outdoor pool

was clean and very comfortable kids had enjoyed the pool breakfast was not bad friendly staff would rebook again

how clean it was and the pool.

breakfast

the awesome breakfast in the morning

the towels were so soft, kudos to the laundry team

hotel is so enormous that the wifi signal is very weak nearly everywhere and slow in the internet speed

fireplace didn t work

calls were not forwarded to the room), the same goes for maintenance; also last but not least the wifi in our

wifi is really really bad. literally unusable.

would be great if they offered room service because there isn t many options for food close by at night

the newness, the history and the available parking at your hotel was what attracted us

wished the bar and restaurant had been open.

my kids said it was like pulling up to hogwarts

parking is free, which is getting rare in upscale hotels

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

clean pool area and gym

a lot of accommodations (restaurants, stores) pool was very nice

kids had a nice time and so did we

design was like a retro look from the 50's.very clean.great having kitchenette in room.

the guy at reception did bring us new bed sets that were from the laundry but did not look great either

the staff said it was their laundry detergent that caused the stains

when when i asked the staff about additional towels he copped an attitude with me because the laundry department

the spa tub and updated rooms

they said they were going make them clean the hotel from top to bottom if they went to the pool

next door to our room was a bunch of kids and woke my family up between 2-3am, jumping and doing cheers, very

got a suite as we were travelling with our kids

beautiful decor. amazingly comfortable bed. great pool/spa area. excellent location.

ii especially like the small pool and modest gym facilities

the hotel pool and spa were a big hit with the kids and adults!

easy to use laundry inside , use oven and per our request they give us two room side by side connected to each

super upsetting to know that they cut corners on laundry

one suggestion is that you may need a machine to change billa for laundry

laundry around the corner was awesome breakfast was good

had to go to the second floor laundry room to use a dirty

room service was good and timely

wonderful, every thing reception staff, room, lobby, gym (specially green apple in gym

room service food, service was great but chicken wings were under cooked.

extensive gym. floor to ceiling windows in room.

hotel bar very small for the size of the crowd

dirty laundry in hall. staff not professional or friendly.

large room, comfortable beds, refrigerator, laundry facilities available, great shower.

plastic cups in room for water, no ice bucket, no laundry bag and room was freezing upon arrival

clean room, staff was very friendly, gym on site, fridge in the room, fast wifi

clean, friendly and professional, plus no fake breakfast (diner is across parking lot)

close to everything. amazing pool/hot tub area. perfect for kids.

nice hotel, comfortable bed and spacious rooms. nice shower. free parking

having a full kitchen and a separate bedroom is also great

my wife didn't enjoy the breakfast, or the coffee.

the pool was warm and not too overcrowded and the hot tub was amazing

also used the laundry facilities which was nice

the gym was great for a hotel

more options in breakfast...

the lobby snack bar was great for our late night munchies, and the complimentary breakfast the next morning

we got surprised with a $75 pet fee. that's high.

the perfect room ! so comfortable and nice. best bed ever. convenient parking. decent breakfast.

i do wish there were more weight training options in the gym, but again, not really a complaint just a personal

easy to drive to everything and free parking was a great perk

know it says room service available and restaurant and bar on site but the restaurant only serves brunch on

no coffee by the pot available from room service

at this point we were happy that we finally had a room however right across the hall the laundry room was

internet was out for most of a day, pool not open, small breakfast area, bathroom shower/tub could be difficult

breakfast

not much on breakfast but that's why you have the kitchen to cook too

is a well equipped kitchen in the room, but all the plates, cutlery, cups, etc

they didn't have a laundry room to wash your dirty clothes

family members were staying at this hotel and they let us meet for breakfast in one of the conference rooms of

there were little kids running around and yelling and slamming doors on our floor and the front desk dealt with

pool and spa with a workout room overlooking

the hotel was right next to the airport and the shuttle was quick and convenient.

my room was next to the laundry

room and linens were clean and they had a laundry facility

the parking lot needed more lighting in some further spots from the building.

both at the front desk and at the breakfast buffet

the pool wasn't open

laundry room & ice room available

friendly front desk staff at on-site spa and initial hotel check in

feel more comfortable with paper document in room about hotel amenities like info on restaurant, room service,

the pool and hot tub was clean and comfortable

friendly staff with a nice bar to sit and relax at the end of the day

outlets not working no ice machine or laundry available

no laundry room.

the room was comfortable and clean. they gave us an early check in.

get to stores and close enough to attractions 20 minutes from niagara falls they do offer a small breakfast

breakfast was good as we paid the price

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

great shuttle service

the attached bar and grill was good with excellent service, especially from the cooks and alexis and rani

the bar shoul be cheaper.

my son really enjoyed the pool

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

shuttle ride was included

parking was a little rough...wound up way out in the long-term lot.

with kids, we can't buy all our meals at the hotel

gym and pool was clean and room was spacious.

no laundry detergent in the vending machine

it had laundry and water bottles during breakfast

deep cleaning to the cracks of the walls, however someone did clean, as you could see them doing laundry and it

the laundry room is listed as an amenity but not available.

friendly front desk staff cheap laundry room allowed urgent clothes washing

does not have shuttle

an hour to the fall. airport shuttle is not on time as they pick up customers from a few hotels.

i liked the small snack area across from the front desk, and the pool was lovely

some of the staff at the breakfast bar were unfriendly and made me feel uncomfortable.

were uptight and miserable and rude with kids and parents from a hockey tournament

the hotel has a laundry room for clients

laundry , pool all amenities needed

breakfast in the morning was very good

with amenities to make the stay even more enjoyable - basketball, grills, fire pit, hot tub and pool

breakfast and location were good.

laundry room in hotel

spacious suite with lots of closets, drawers, and great stocked kitchen

very easy to navigate and this location is very secure! breakfast was phenomenal!

comfortable bed & kitchen too

excellent location with shuttle service

wasn't given any wifi info upon arrival

the pillows also very comfortable the staff could not have been nicer in the breakfast area and i felt very

cafeteria staff who took breakfast order and the room was clean.

no towel bar in bathroom

the pool or the hot tub was out of service.

the availability of laundry machine easy parking

then getting home near midnight and having to immediately do laundry and shower + wash our hair

there was a laundry on site for guests to use but again we did not use this facility

suite( a but of stretch on the name) and cut my foot on staples in the carpet in front of the spa tub

i was extremely happy that they included a free breakfast

we both enjoyed breakfast

friendly, professional staff. nice swimming pool.

my grand kids loved the pool and spa

a bit confusing with the shared parking lot with the drugstore

plenty of parking spaces

dryers in the laundry room didn't dry our clothes very well

kids in hot tub and hallway

gym had ample machines

very quiet at night, friendly/polite staff, good variety for breakfast, nice pool area for kids

nice large room, friendly staff , close to the airport with free shuttle service

appreciated having the laundry room as i had a long stay

are out of coins to do laundry, so i had to go to red roof beside the to get some coins

laundry room situation was terrible

parking in the rear is cramped because all the guests park there and any one attending function in

comfortable beds, clean gym

close to niagra falls. pet friendly.

the breakfast is what i normally have

breakfast was small but well enough for a day trip

the wifi did not work at all. as someone traveling for work this was such a huge letdown.

breakfast area was tight at times but it was the holiday times but it wasn't crowded to the point

excellent amenities like the laundry room and 24/7 front desk assistance

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

there wasn t a laundry on site and continental breakfast included.

not pet friendly

noise from the parking (the parked truck with working engine during the whole night next to the

i love that i can do my laundry here, for free

location was excellent, free use of laundry was a plus.

free laundry, tuesday free dinner! on sure gym

candlewood provides free laundry facilities for its guests, which is a nice bonus

clean room. additional kitchen items you. ould check out to use. free guest laundry facilities

a little bit pricey for the out dated no laundry room no ice machine but ok .

i had to bomb my room for bugs,take all bedding to laundry and spent 4hrs cleaning the first night, re-bombed

there is no laundry room at the hotel but there is a laundry within a few minutes' drive

place did not look clean, a bed sheet was dumped in the parking lot when we arrived and it was there when we

i like that there was free wifi and it was affordable

and no dirty laundry bags

one elevator working and had to use laundry and another location but was walking distance

no laundry service. other than that the place and facilities were fantastic

t like: the hotel advertised shuttle to the airport, which is not true

sometimes parents are not mindful of other guests and they let kids congregate and chat (loudly) in hallways

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to

the next morning i went down and she walked me to the laundry and handed me 2 pillows

i like having access to the onsite laundry facilities

the college kids came in it was very loud and rowdy and unruly and uncalled for it they were banging on the

our 1st room smelled really bad of cleansers covering up pet smells

free laundry machines

free laundry, excellent breakfast with many choices, 3 times week social with food, and other amenities

from the free laundry to all of the dishes included , everything was helpful

oh and the laundry area was available to use

it smelled like mildew in laundry that has been sitting wet in the washer for days

my room was beside public laundry and employees laundry

the smell from the laundry area was strong and unpleasant

right across from the hotel s laundry room where the employees were shouting

more info at check-in for amenities like the laundry facilities or gym, etc

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

the guest laundry room some work done.

change machine or laundry supplies available near washing machine would have been a plus

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

loved the early breakfast option

and close to airport with a shuttle to airport was able to park at hotel while on my trip (extra$) but

was a huge pile of dirty laundry and garbage outside my room from 3 when i checked in until the next morning

did not have towels and when requested they said all were on the laundry and i needed to wait

only thing i wish was more variety than the same breakfast

very clean, friendly staff, good variety for breakfast

longer hours for breakfast more air circulation on hallway

to walk past laundry and break room with doors open and music playing loudly all day long

location, cleanliness, fitness center, parking and breakfast. staff excellent!

the pool was cold but the kids didn't seem to mind

the pool and breakfast

perhaps providing a spray cleanser for gym equipment after use would be a good idea!

close to niagara falls,kitchenette, happy hour, laundry room, gym

while the laundry was free, only one dryer out of six was working

the laundry facilties were not working correctly

i love that the facilities allowed you to do laundry at no extra cost

there is so much to offer in the facility, restaurants, bar, laundry room, business center, outdoor patio, hot

the hotel's location is convenient, offering free parking, spacious rooms, a laundry room, and a lovely pool

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

good enough for little kids

there were no problems with the wifi

clean, quiet, healthy food choices. free laundry. work out room. excellent value.

hotel was dirty, i had to change rooms due to the insecurity of my lock on the room, the laundry facility was

i had a very late original arrival but because of the weather i didn’t arrive until i needed an early check

maybe it would be better to put childless travelers on the top floor and families with kids on lower floors

staff was friendly and accommodating (late check out)

we had to take our laundry to the front desk and pick up clean towels

modern room, gym, all day coffee, laundry (high priced though), dog welcome (surcharge

went to do laundry and washer wouldn't fill with enough water to wash clothes and front desk said someone had

they should have the instructions to use the laundry

location, price and amenities like microwave, fridge, pool, exercise room and guest laundry.

another plus was the onsite laundry

everything was fine but needs a little laundry update.

nice small kitchen and laundry

nice laundry room

staff was wonderful, elevator , laundry, pet friendly,kitchenette

pool and breakfast, very nice staff.

noisy people & kids

the kids loved the pool and we appreciated the breakfast boxes. everything was great!

the kids had a great time swimming.

average breakfast parking very good

i was told that there were not any clean and i would have to wait until someone came in to do laundry

breakfast was really good laundry facility was also

i could hear the laundry machines running past 11 pm. not cool.

needed to do laundry and the dryer didn't work

breakfast needs a bit more hot options. the rates could go lower to attract more people.

was hoping to wash a load of laundry, but they didn't have guest laundry services, but they let me know about

self laundry not available

of laundry facilities

spa was amazing mrs l poole was very nice i really appreciate her energy on my born day

beautiful bathrooms/showers, gym was very impressive for a hotel gym, extremely comfortable beds/pillows,

had cigarette burns in the blankets and sheets even though it s a no smoking room and it smelt horribly of

the location was great and there was good parking

only did i book a none smoking room and i was put in a room with an ashtray that smelled like smoke and cheap

small parking lot

getting in and out of the parking lot was difficult.

found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

my third and last complaint is our room was either next to underneath the hotel laundry room

laundry facilities were advertised, was not told that they couldn t offer quarters for

parking lot has tons of space, food on site if u need, 24 hr gym/ sauna, rooms with tubs are

the guest laundry was a definite plus

furnishings are polished, carpeting kept clean and fresh, access to toiletries, ice, laundry, microwave and

with three kids it’s tough to find a big enough place to accommodate us

huge room, very clean, wonderful breakfast setup

power while the kids were in the pool

i understand that we are in a different time but it was suggested that i go to the laundry room to ask for

the kitchenette and the divider

the lobby offers a variety of entertainment options, along with a gym and a generous sized pool

a runner & was unable to do my usual workout in the gym as none of the treadmills were working

pool is a little bit slippery and the sofa bed is kind of too soft

room service meal - quick, hot, delicious, excellent presentation, relaxing to eat in room

want more breakfast items

that there was no pool that would have topped it off

if i could wish for one thing it might be a late night menu for room service

the light over the spa didn't work

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

the location and convenience of everything around. internet and laundry.

there was a shuttle to/from the airport

staff, free wifi, decent pool, close to dining and entertainment, shuttle to airport, and gluten free breakfast

breakfast included- pool great, excellent hours.

the room was a bit small. the laundry was not functional.

free parking, got a spot even late at night when i returned after a concert

breakfast, room, and gym were perfect for us!

and secure ud83dudd10, breakfast was great

convenient, affordable, nice beds, nice breakfast

the laundry room is not update.

we have small kids and could not sleep due to noise

eat as much while you are there, it's understandable if you are taking 1 or 2 muffins or milk for kids to eat

th3 room was spotless, beds comfy and breakfast was good

enjoyed using the internet and the parking was free and close

is the worst hotel we've ever stayed in - dirt, stink, dirty laundry, nothing works, blood stains on the wall

maybe parking space

parking lot was covered with ice

wifi didnt make it to the room

no smoking should be enforced throughout the building

also not clean- dirty laundry from prior guest under pull out couch

laundry,pool,& weight room still closed due to covid

had a room by the laundry to large baskets of dirty lines were outside room

the rooms were spacious. the laundry availability.

he helped also in offering supplies for the laundry and other amenities that i never knew were possible at a

dirty laundry bag left in room

close to highmark, convient parking

easy and close parking, not to busy. the beds were comfortable and the bathrooms were quite big.

air freshener in the room was too strong, which made me wonder if the facility has designated non-smoking rooms

parking lot was solid ice; very slippery and dangerous

wifi was weak

comi drove into a dark parking lot with 1 car present, office is a tiny box with a call button, no attendant

there was no parking fee disguised as an additional fee

nevertheless it was advertised as a non smoking room and indicated as such in the room itself

problem this time were the people staying in the room next to us were smoking, a lot

requested smoking room and there were no ashtrays, had to go outside and smoke in the rain

better smelling and parking lot could have been cleaned instead of icy

room was supposed to be non-smoking and smelled like an ashtray

we couldn t even stay the night because there were pedestrians wandering around the parking lot that didn

for smoking room then owner told us the room was not available after i booked in advance , floors were

the guest laundry worked well

we asked the front desk for change to use the laundry room and they failed to tell us that it was out of order

laundry mat was a little disappointed. no laundry soap and the machine needs a little cleaning.

king size bed was so comfy, great room space, great coin laundry available, close to

on arrival, heat took thirty minutes before reaching a comfortable temperature, what looked like pet hair and

no laundry facility

laundry detergent must be very strong because my face broke out

my kids were heartbroken

breakfast were ok

wifi didn't work - said it was unsafe and hackers could get onto my phone dirty beds

to breakfast to the gym and pool plus it was safe enough i could walk 5 miles at 1 am around the parking

pool was big , clean amd fun, breakfast was delecous , we stayed in the suit room

it was very clean. the staff was helpful. the breakfast was very good.

clean; ample parking; close to the interstate.

pool, hot tub area was clean & warm & the room we had was immaculate