found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

laundry facilities were advertised, was not told that they couldn t offer quarters for

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

my third and last complaint is our room was either next to underneath the hotel laundry room

so friendly, answered all of our questions, and the room service was fantastic

i understand that we are in a different time but it was suggested that i go to the laundry room to ask for

the kitchen was well equipped with a large fridge and freezer combo which was fantastic

excellent location and caring front desk. breakfast was amazing.

the continental breakfast was lackluster, but decent for being free.

were told about the pool hours when we checked in, but when we asked to access the pool half way through our

the room was a bit small. the laundry was not functional.

dual shower heads - efficient ac & heating & convenient parking

we enjoyed complimentary breakfast, free wifi, parking, and air conditioning during our stay.

breakfast was hot & plentiful

it s very clean place free parking and breakfast. nice

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

the location and convenience of everything around. internet and laundry.

the right parking lot is a bit confusing with many hotels in the area and a rotary just before the access

the complimentary breakfast had more options than most hotels, and there was plenty of free parking

wifi worked well and the bathroom was very spacious

the guest laundry was a definite plus

furnishings are polished, carpeting kept clean and fresh, access to toiletries, ice, laundry, microwave and

the staff was friendly, the facilities clean and spacious, and they also offered a shuttle service to the

room ready upon arriving. staff very helpful. pool very clean with plenty of towels/

a good breakfast selection

the staff were beyond friendly and the bar area was old school glam

whirl pool spa tub was the highlight it relaxed me

granddaughter thought a pool would make it perfect! ud83dude42

not having a pool

the breakfast was delicious

was hoping to wash a load of laundry, but they didn't have guest laundry services, but they let me know about

of laundry facilities

self laundry not available

had two restaurants and a bar that are destinations for the town

the shuttle didn t run during the time we needed it

the guest laundry room some work done.

change machine or laundry supplies available near washing machine would have been a plus

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

a spot by the front desk to buy food n snacks, that was wonderful since we arrived late and the kids were hungry

gym room was disgusting

my room was beside public laundry and employees laundry

more info at check-in for amenities like the laundry facilities or gym, etc

right across from the hotel s laundry room where the employees were shouting

the smell from the laundry area was strong and unpleasant

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

is the worst hotel we've ever stayed in - dirt, stink, dirty laundry, nothing works, blood stains on the wall

they do have separated hallways for smoking and non-smoking rooms that are between glass doors, which is pretty

cheap and had smoking rooms. a lot of places to eat within walking distance

maybe parking space

we moved the table over in between the beds we couldnt sit down and eat at the table), had a smoking room but

dryers in the laundry room didn't dry our clothes very well

had tried calling the hotel to ask about the time of the shuttle but nobody picked up

shuttle service for pick up n drop to the airport was superb

the breakfast was lovely and the hot waffles were delicious

great breakfast and coffee and tea all day!

laundry room in hotel

rooms were spacious with nice kitchen and comfy beds

adequately furnished kitchenette

didn't like that it was pet friendly the hotel was nice, i was very careful in the room i keep thinking a dog

area around the hotel is a huge parking lot on a 4-lane busy street, but very safe

were uptight and miserable and rude with kids and parents from a hockey tournament

good location, nice size pool and hot tub, very clean and updated, great room with a nice view.

everyone was very friendly, the bar staff & check in staff !!

i even got an early check in, which was clutch after a red eye from the west coast

used the gym once

ok to spend a night and to wash your clothes there (laundry room)

laundry room is still closed and no water bottles available during breakfast

tried to use the laundry and the one and inly machine was broken- we opened it and saw the foul smelling laundry

deep cleaning to the cracks of the walls, however someone did clean, as you could see them doing laundry and it

laundry machine needs maintenance

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

the pool wasnt heated

i was up since midnight the night before and the staff was able to accommodate an early check in which was very

kids don't have chocolate during packets for morning coffee time

sleek, clean, pet friendly environment

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

staff and morning shuttle driver (4am) was exceptional and very accomodating and friendly

and shuttle was very

hotel is doing renovations, so bar and lounge area very small.

the indoor pool was clean, but way too cold!!!

housekeeping staff talked loudly outside our room which was across from the hotel laundry

also not clean- dirty laundry from prior guest under pull out couch

he helped also in offering supplies for the laundry and other amenities that i never knew were possible at a

the rooms were spacious. the laundry availability.

t clean dirty laundry still in the room and the bathroom was not cleaned

my room was next to the laundry

room and linens were clean and they had a laundry facility

plenty of free parking

wifi was a little spotty

super family friendly breakfast was great

they didn't have a laundry room to wash your dirty clothes

everything was fantastic. nice and clean. great breakfast.

pool breakfast bar

tons of kids in pool area unsupervised.

maybe consider where you put people in relation to people who have kids vs adults without kids

at this point we were happy that we finally had a room however right across the hall the laundry room was

everything in the gym was broken, there was no kitchenette in the room , breakfast was a joke, and overall the

that had a kitchen in the room

they leave the kitchen door open and the kitchen was a mess the whole time i was there

pool closed, no wifi, breakfast gone by 6::30, garbage overflowing lol around the building, no pillows for pull

the breakfast was not good this time. it was better in the past.

comfortable, and it was great to have a suite with separate livingroom and bedroom and equipped kitchen

breakfast was good

you need wrist bands just to use gym or pool

the location and plenty of parking. staff are very helpful

we both enjoyed breakfast

i didn't like that there is no back door entrance to the hotel from the parking lot.

lady at the front desk yelled at my kids at the top of her lungs for no reason

didn t use the gym or other facilities so i cant comment

plenty of parking spaces

laundry room & ice room available

feel more comfortable with paper document in room about hotel amenities like info on restaurant, room service,

the pool and hot tub was clean and comfortable

pool open until midnight which was nice for my daughter who waited all day to go swimming

room service delivered our dinner n a minutes

plastic cups in room for water, no ice bucket, no laundry bag and room was freezing upon arrival

dirty laundry in hall. staff not professional or friendly.

large room, comfortable beds, refrigerator, laundry facilities available, great shower.

quiet hours, i guess, as some girls' party was going on below us and it sounded as if there was gymnastics off

i didn t know i had wifi available to me. the rep never told me when i checked in.

also used the laundry facilities which was nice

fan is too loud, no room service

the kitchen staff was very friendly and diligent in cleaning.

very clean and a great breakfast in the morning. staff was very friendly

on the plus side though it was available at the bar to watch

the perfect room ! so comfortable and nice. best bed ever. convenient parking. decent breakfast.

love the free parking for the rental car--something so rare these days

know it says room service available and restaurant and bar on site but the restaurant only serves brunch on

pet fee wasn't stated on booking

know it says room service available and restaurant and bar on site but the restaurant only serves brunch on

one suggestion is that you may need a machine to change billa for laundry

stayed in room 129 , it was very noisy from the constant laundry room door slamming next

super upsetting to know that they cut corners on laundry

easy to use laundry inside , use oven and per our request they give us two room side by side connected to each

we were placed across from the laundry room with no door so we just heard laundry machines all night along with

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

good breakfast and comfortable suites

was accomodating in getting my room close to my kids' room

were well appointed and spacious; great variety at breakfast; great to have a kitchenette with large fridge and

kids loved them

the wifi was very hard to connect to

breakfast choices, friendly staff, the patio, decor of hotel

breakfast selection was excellent, beds comfy, rooms clean, grounds very well kept, staff very

we even had a gas fireplace

help from morning staff when she decided to charge me another pet fee for staying an additional day

room we were in and the pool was clean the breakfast was excellent and the staff was top notch all

room we were in and the pool was clean the breakfast was excellent and the staff was top notch all

the kids lived the pool

the pool and the breakfast served in the morning

pillows, pool, breakfast

the facility was clean, the pool was clean and the staff is friendly

the room was spacious and clean. the pool was great.

breakfast was slightly underwhelming with your standard setup, but was missing a meat protein

friendly and helpful staff. reliable shuttle. great value!

they have shuttle service and breakfast is included

parking next to the room

parking lot was not plowed, and i had to ask to have for someone to shovel around my car so i

could have had a better wifi connection wi-fi is very weak

told i would have a room with a kitchenette but only had microwave and booked for 13 days but was forced to

microwave and fridge and free wifi

the kids and i enjoyed the spa pool and swimming pool

parking was easy, and right outside of the door

more lighting in parking lot

i had to say something maybe the wifi could have been a little better but it really wasn t that bad

spotty slow or nonexistent wifi on 3rd floor

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry

the hotel's location is convenient, offering free parking, spacious rooms, a laundry room, and a lovely pool

location, cleanliness of room, friendly staff, complimentary breakfast

great breakfast

appreciated having the laundry room as i had a long stay

laundry room situation was terrible

are out of coins to do laundry, so i had to go to red roof beside the to get some coins

amenities of gym,pool and hot tub made it very

there is also a hot tub ,kids can spend hours in the pool they also have a restaurant but have never gone

the hotel has a laundry room for clients

laundry , pool all amenities needed

the gym had a nice selection of equiopment and the pool/hot tub were also nice

staff (front desk, kitchen, housekeeping) was very friendly

didn't have any non pork options when they served eggs for breakfast , they added ham to all of it

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to

the next morning i went down and she walked me to the laundry and handed me 2 pillows

i like having access to the onsite laundry facilities

also lots of parking near the door to elevator access

have preferred coming with our dog but the $50 per day pet fee

there is no laundry room at the hotel but there is a laundry within a few minutes' drive

a little bit pricey for the out dated no laundry room no ice machine but ok .

i had to bomb my room for bugs,take all bedding to laundry and spent 4hrs cleaning the first night, re-bombed

the fact that they were pet friendly was the selling point

clean comfortable bed plenty of parking spaces

one elevator working and had to use laundry and another location but was walking distance

no laundry service. other than that the place and facilities were fantastic

and no dirty laundry bags

wifi speeds not guaranteed even in premium. that's the only setback.

very friendly staff. great snack bar in lobby

free laundry, exercise facility

candlewood provides free laundry facilities for its guests, which is a nice bonus

free laundry

location was excellent, free use of laundry was a plus.

i love that i can do my laundry here, for free

when when i asked the staff about additional towels he copped an attitude with me because the laundry department

the guy at reception did bring us new bed sets that were from the laundry but did not look great either

the staff said it was their laundry detergent that caused the stains

they said they were going make them clean the hotel from top to bottom if they went to the pool

was an airport bus that went by there, a fridge, microwave and free wifi and walking distance to everything i

there wasn t a laundry on site and continental breakfast included.

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

excellent amenities like the laundry room and 24/7 front desk assistance

parking lot was filled with potholes, entire building is rundown, smelly dumpster out in the open,

building in decent repair, decent parking lot, cheap and pets are free.

while the laundry was free, only one dryer out of six was working

the laundry facilties were not working correctly

i love that the facilities allowed you to do laundry at no extra cost

close to niagara falls,kitchenette, happy hour, laundry room, gym

there is so much to offer in the facility, restaurants, bar, laundry room, business center, outdoor patio, hot

did not have towels and when requested they said all were on the laundry and i needed to wait

was a huge pile of dirty laundry and garbage outside my room from 3 when i checked in until the next morning

breakfast was awesome, the area large and spacious.

we didn t realize the pool and hot tub were out of commission - we came to that hotel for that reason with

location for ub graduation was perfect!!!! breakfast was as good

i saw a laundry room, gym, jacuzzi and outdoor pool

the awesome breakfast in the morning

i saw a laundry room, gym, jacuzzi and outdoor pool

the parking lot was not cleared of snow and there was ice at the back door

the room was very cleanthe staff is goodthe breakfast was good

the early check in time at 13:00 was very nice for me as i arrived in the morning on the train from

the breakfast, cooked by the owner, was the best i had on my entire 3 week trip

a great breakfast and the host friendly manner that started the day off right.

the breakfast option was very good. this was very convenient.

we really enjoyed having breakfast with the other guests

very quiet too, and the guest laundry was a great unexpected amenity

has free guest laundry room, great location, nice staff

guest laundry was out of service due to the dispenser for supplies unusable

was standard but decent good size room crib availability late check out proximity to highways laundry

have most facilities suche as refrigerator, laundry spcae, swimming pool,

outlets not working no ice machine or laundry available

no laundry room.

clean and decent breakfast

the staff was very kind ! breakfast was good !

they also offer free continental breakfast and free parking which was a plus point for me

clean, quiet, healthy food choices. free laundry. work out room. excellent value.

hotel was dirty, i had to change rooms due to the insecurity of my lock on the room, the laundry facility was

the price is quite high if you are travelling with a pet.

staff is great! pet friendly. breakfast ud83dudc4dud83cudffd

i had a very late original arrival but because of the weather i didn’t arrive until i needed an early check

laundry facilities were not clean and it would have cost $4 to wash and dry one load which is a lot

location, price and amenities like microwave, fridge, pool, exercise room and guest laundry.

they should have the instructions to use the laundry

went to do laundry and washer wouldn't fill with enough water to wash clothes and front desk said someone had

modern room, gym, all day coffee, laundry (high priced though), dog welcome (surcharge

the laundry worked

everything was fine but needs a little laundry update.

nice small kitchen and laundry

another plus was the onsite laundry

staff was wonderful, elevator , laundry, pet friendly,kitchenette

to turn left out of property with the amount of traffic- had to turn right and turn around in a parking lot

wifi kept going in and out. otherwise i was completely satisfied with my stay.

fitness center perfect and the breakfast was not fancy but many varied and tasty

wifi

are limited parking places and the hotel was full every night of our visit

i didn t like that parking was few but so is the motel

getting in and out of the parking lot was difficult.

the location was great and there was good parking

small parking lot

needs a bigger parking area and softer beds. room was tiny.

the laundry room is not update.

breakfast was really good

get to breakfast early as it is very busy and limited if you come later

very clean, good location, the hotel is pretty new and well maintained. excellent breakfast

breakfast, convenient size of facilities- not too big, great parking

it smelled like mildew in laundry that has been sitting wet in the washer for days

free laundry, excellent breakfast with many choices, 3 times week social with food, and other amenities

oh and the laundry area was available to use

from the free laundry to all of the dishes included , everything was helpful

there is also a pool, fitness room, little business room, and laundry

i also appreciated that they had laundry facility

is somewhat difficult to obtain change for laundry machines

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

clean the hotel was and the fact that you all have a laundromat or laundry room also the microwave in the in

only thing was the bar wasn't open, but it was very nice that they had beverages available in the lobby

to walk past laundry and break room with doors open and music playing loudly all day long

hotel was comfy and clean, staff was friendly, breakfast was good.

great breakfast selections, comfortable beds, clean room, good location and very friendly staff

staff were helpful and friendly, rooms clean, free parking and breakfast

breakfast was just mediocre

staff was helpful and bar tender dave made great cocktails and conversation

no room service

wished the bar and restaurant had been open.

we could have used a fridge in the room. the wifi could be more secure.

the ventilation was poor, as well as the air in the gym was catastrophic

laundry room required quarters and breakfast was a bit underwhelming compared to other residence

the breakfast was very good, lots of options, area was well maintained.

we really enjoyed our stay with my husband and kids

told bar opened at 5pm if bartender shows up never did

nice hotel, good breakfast, and awesome staff.

hallway smelled like smoke and laundry

modern and clean laundry (credit card)

the bed was comfortable, the linen clean, plenty of hot water and the laundry worked well

big room, aircon, laundry facilities, comfy bed

convenient customer laundry, paid by credit card

not have breakfast

were young kids/adults running around the halls all night partying until 3 am both nights we stayed at the

the pool area wasn t kept up very well

didn't like where i stayed at the hotel, and i had to go to another place to go to a bar and to eat there,

i was not able to use the pool

and enjoyable; i wish i had noticed the bagels, rye bread, toaster, butter and jams on the bar but the cinnamon

loved the fireplaces in the main areas

+ free parking +complimentary chauffeur service + first drink of each night included, friendly bartender + free

breakfast was so delicious served beautifully at the table

are all fantastic, the breakfast was the best i've ever had at a hotel, the fire room and front bar are beautiful

we appreciated that the self laundry

nice suite... very well equipped 24 hour gym was also greatly appreciated

one of the days we did not have room service at all

the staff were awesome and very helpful… sine the first day, mario impress us with his help for early check

everything how fridays was connected the gym the beds and the tvs and bathroom

good location, unusually good gym for a hotel, with bonus pool on the rooftop.

elevator not working hugely expensive breakfast price on weekends no room service

pool was closed

close to convention hall made it easier to get kids to dance competition

we sat at the bar for about 15mins and had four people on staff

nice pool area and laundry facilities

they profiled my kids as suspicious and wouldn t allow them access to the room even though they presented

breakfast needs improvement; please add more options

no whirlpool.

they did give us a drink brochure to go to the bar to wait until our room was completed

breakfast doesn t have 5* quality. no laundry service

4- there were people having sex in the hot springs pool the one time i could actually go for a dip

the bathroom and bedroom are both classy. the outdoor hot pool was fun.

opting out of valet parking was difficult for the staff to accommodate

we liked the option of the classy bar

bed like a cloud. gym was insane.

comfortable clean room, and had great bar food and drinks in the lounge.

i ordered a ton of food through room service

great location. attached to a parking garage. love the robot for room service!

excellent, nice staff, great room, nice bar and resto.

the towels were so soft, kudos to the laundry team

hotel is so enormous that the wifi signal is very weak nearly everywhere and slow in the internet speed

wifi was horrible and the price i was quoted from booking

also, could not get wifi in the room at all which they were unable to resolve

the rooms are very modern in a historic building. i loved the setup and fireplace.

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite

great facilities such as fitness center, laundry, breakfast, ...

they have guest laundry, an office, pool, spa and exercise room

the bathroom was very large and a late check out was accommodated.

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as

nice and clean laundry was very comfortable

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room

no extra linen for the sofa bed. no laundry bags in the closet.

breakfast items

in addition a breakfast that’s acceptable

got all that, plus a great complimentary breakfast when we checked out

breakfast area was tight at times but it was the holiday times but it wasn't crowded to the point

reserved a room with my spouse and my pet

was supposed to be a non-smoking room

there was no parking fee disguised as an additional fee

comi drove into a dark parking lot with 1 car present, office is a tiny box with a call button, no attendant

much more sanitary than carpet), overall very clean, all rooms are on the ground level with parking right

need pavement at parking lot and no pool

we were told they were backed up in the laundry

laundry room was clean with easy to use appliances

small sensor glitch for the pool door, but the staff was very helpful.

plus a great breakfast

has a small indoor pool and fitness room

the bar smelt like old fryer oil

cable tv was not working properly, but wifi was fine

ii especially like the small pool and modest gym facilities

location perfect staff friendly. pool spa nice touch.

beautiful decor. amazingly comfortable bed. great pool/spa area. excellent location.

gym not accessible

wonderful, every thing reception staff, room, lobby, gym (specially green apple in gym

to sign up, you then need to make an extra trip to the front desk (which can be a hassle with two kids

the layout of the hotel (elevator changes to access parking or lobby) or the unavailability of room service past

the gym is hardly a gym; more like a tiny room with a few elliptical machines.

needed to do laundry and the dryer didn't work

i could hear the laundry machines running past 11 pm. not cool.

breakfast was really good laundry facility was also

i was told that there were not any clean and i would have to wait until someone came in to do laundry

the parking was horrible i had to park around the front circle of the hotel (illegal) i m

then getting home near midnight and having to immediately do laundry and shower + wash our hair

the availability of laundry machine easy parking

there was a laundry on site for guests to use but again we did not use this facility

a small gym was available but i did not use the facility

otcwoiod be nice to have outdoor fenced area for pets.

dirty laundry bag left in room

sure your windows devices security are up to date, as the wifi login page tries to install crypto mining trojan

sunday morning (game day) 7:00 am i woke to blaring bills fans tailgating in our parking lot

lit parking lot was unnerving

air freshener in the room was too strong, which made me wonder if the facility has designated non-smoking rooms

having a laundry facility on the same floor was really nice too

the hotel facilities were clean, very nice, the breakfast area was clean

good breakfast. very clean. parking good.

staff great. lovely place to have breakfast, spotless, comfortable. kelly excelled at her job.

there was ice in the parking lot.

basic gym

the staff! such amazing people especially tina! very clean and breakfast was amazing!

the breakfast was great, and the pool was wonderful along with the gym

very friendly and accommodating staff. very clean. great breakfast.

the parking was good

we couldn t even stay the night because there were pedestrians wandering around the parking lot that didn

to use a chair to block the door, there was no hand soap, bathroom was not clean, heavy smell of smoking

hotel is a not in good level of maintenance, blankets with cigarette holes, a strong smoking smell, uncomfortable

for smoking room then owner told us the room was not available after i booked in advance , floors were

room was supposed to be non-smoking and smelled like an ashtray