the availability of laundry machine easy parking

then getting home near midnight and having to immediately do laundry and shower + wash our hair

there was a laundry on site for guests to use but again we did not use this facility

nice and clean, awesome breakfast buffet

clean beds, accommodating families with a pet.

the bar staff to take disputes with each other away from guests, if possible

was comfortable, room service was very nice, breakfast was excellent

lobby was way too loud with the bar location - i couldn't even hear the employee checking me in.

the layout of the hotel (elevator changes to access parking or lobby) or the unavailability of room service past

wonderful, every thing reception staff, room, lobby, gym (specially green apple in gym

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as

nice and clean laundry was very comfortable

no extra linen for the sofa bed. no laundry bags in the closet.

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite

they have guest laundry, an office, pool, spa and exercise room

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

great facilities such as fitness center, laundry, breakfast, ...

delicious breakfast in the morning and an awesome workout in the fitness center

excellent, nice staff, great room, nice bar and resto.

comfortable clean room, and had great bar food and drinks in the lounge.

great location, nice big room, nice bar and resto.

excellent location! beautiful room! excellent room service!

i ordered a ton of food through room service

location perfect staff friendly. pool spa nice touch.

the hotel pool and spa were a big hit with the kids and adults!

next door to our room was a bunch of kids and woke my family up between 2-3am, jumping and doing cheers, very

cost of parking, quality of wifi

next door to our room was a bunch of kids and woke my family up between 2-3am, jumping and doing cheers, very

breakfast doesn t have 5* quality. no laundry service

the pillows. limited hours for room service with full menu.

the breakfast was good

rooms, bed, bathrooms all very nice - mt kids of course loved that everything was on wifi

spa was admittedly a little bit of a let down

i wish the pool was open until 11pm or so. they close at 9pm.

minutes walking from bus station metropolitan to niagara falls and to ny big room good breakfast and not

nice, clean room. good position in buffalo downtown. pet friendly!

they were pet friendly which made our trip easy , just wish they had a lil dog park near by but still nice

the hotel amenities gym/pool/restaurants/bar) were very much in keeping with the quality i expected from a

appreciated complimentary parking and daily newspapers

parking

breakfast was delightful. staff was simply outstanding!

fireplace was fabulous as was the staff, complimentary breakfast, first free drink at the bar,

was perfect including the assistant manager who helped organise a day on the golf course at bryncliff

nice pool area and laundry facilities

the kids had so much fun in the pool. i loved the workout room i wish there was more mirrors.

great location friendly staff clean the breakfast was a great way to start the day

breakfast staff was exceptional, they were efficient, friendly and aimed to please.

my husband and i gave the kids the two double beds and we had all intentions of staying on the sofa bed before

the towels were so soft, kudos to the laundry team

the fireplace was great. the changing color flames.

also, could not get wifi in the room at all which they were unable to resolve

wifi is really really bad. literally unusable.

calls were not forwarded to the room), the same goes for maintenance; also last but not least the wifi in our

fabulous rooftop bar and staff were super friendly

the pool was nice and we also enjoyed the steam room

were young kids/adults running around the halls all night partying until 3 am both nights we stayed at the

the bar inside was on fire, the music food people was excellent! very trendy

no actual breakfast served

we appreciated that the self laundry

everything how fridays was connected the gym the beds and the tvs and bathroom

was no water in the room, no toiletries and no better room service for cleaning

the gym

the breakfast tastes good. nice big room with a view.

the laundry room was perfect for travelers

had an old laundry smell

they had a laundry area where i was able to dry my clothes after riding that maid of the mist in niagra falls

location and that they had a laundry room and parking, close to restaurants.

the bed was comfortable, the linen clean, plenty of hot water and the laundry worked well

laundry room required quarters and breakfast was a bit underwhelming compared to other residence

the breakfast was also very good with plenty of choices

the fitness room was closed and equipment was being sold off throughout our stay

large kitchen space, good size bathroom & shower

huge walgreens next door, and a pleasant 20 minutes walking to the examination center (for bar exam takers)

lots of parking

parking is free, which is getting rare in upscale hotels

the rooms and architecture where absolutely amazing. bar is very nice and location is great!

bed was comfy, the food was delicious, the bar staff was amazing, the building has been converted so beautifully

would be great if they offered room service because there isn t many options for food close by at night

is somewhat difficult to obtain change for laundry machines

i also appreciated that they had laundry facility

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

clean the hotel was and the fact that you all have a laundromat or laundry room also the microwave in the in

what the online site shows, there is no restaurant, bar or room service

the breakfast was modest but better than nothing.

the wifi did not work at all. as someone traveling for work this was such a huge letdown.

breakfast was good as usual. covid spoiled the choices super 8 was allowed to serve.

in addition a breakfast that’s acceptable

reserved a room with my spouse and my pet

i could hear the laundry machines running past 11 pm. not cool.

needed to do laundry and the dryer didn't work

breakfast was really good laundry facility was also

i was told that there were not any clean and i would have to wait until someone came in to do laundry

only complaint would be that the pool is closed at this hotel

the early check in time at 13:00 was very nice for me as i arrived in the morning on the train from

breakfast was freshly prepared every morning with a rotating menu

we really enjoyed having breakfast with the other guests

breakfast was tasty and nice to be able to go on to our next adventure without having to find a

the breakfast, cooked by the owner, was the best i had on my entire 3 week trip

have most facilities suche as refrigerator, laundry spcae, swimming pool,

guest laundry was out of service due to the dispenser for supplies unusable

there is not a bill changer on site if you need quarters for the vending machines or laundry

very quiet too, and the guest laundry was a great unexpected amenity

was standard but decent good size room crib availability late check out proximity to highways laundry

i saw a laundry room, gym, jacuzzi and outdoor pool

the gym also had lots of features and machines

breakfast was was amazing

free parking area value

the corridors were a bit cold and no indoor pool.

the staff said it was their laundry detergent that caused the stains

when when i asked the staff about additional towels he copped an attitude with me because the laundry department

the guy at reception did bring us new bed sets that were from the laundry but did not look great either

good location for our needs love the spa tube

- value - location - room size - friendly staff - parking

there's no guest laundry, which feels a little unusual for a suites type hotel

there was a group of people bringing their kids to a hockey tournament and although the kids were quiet, the

couldn t get wifi without help from the front desk

breakfast was good

the breakfast was good as i always eat a piece of fruit and yogurt for breakfast

it smelled like mildew in laundry that has been sitting wet in the washer for days

from the free laundry to all of the dishes included , everything was helpful

there is also a pool, fitness room, little business room, and laundry

free laundry machines

oh and the laundry area was available to use

no laundry room.

outlets not working no ice machine or laundry available

wifi. hardly available when logging on error message was received

very small breakfast option but the price of the room made up for that

the room was comfortable and clean. they gave us an early check in.

to walk past laundry and break room with doors open and music playing loudly all day long

location, service. excellent breakfasts. appreciated the 24 hour coffee station

breakfast was just mediocre

parking is tight. i think the hotel was at capacity and parking was hard to find.

convenient for the wedding i was attending. the gym was very nice.

big enough for two adults and a child

early check in

in between the wifi router and the wifi extender, therefore weak signal

wifi is weak inside the room sometimes

it also has wifi and cable

king size bed was so comfy, great room space, great coin laundry available, close to

we asked the front desk for change to use the laundry room and they failed to tell us that it was out of order

laundry mat was a little disappointed. no laundry soap and the machine needs a little cleaning.

the guest laundry worked well

it was clean, staff was friendly, adequate parking, great location.

no laundry facility

laundry detergent must be very strong because my face broke out

hotel looks good, there is an elevator, free parking, heated pool, friendly administrator, super comfortable

breakfast were ok

our pets were $20 a day per pet

we couldn t even stay the night because there were pedestrians wandering around the parking lot that didn

affordable quiet good parking

their was cops & ppl in the parking lot

trash cans, shower/tub was falling apart furniture was falling apart too wifi didn t work at all no curtains

better smelling and parking lot could have been cleaned instead of icy

kids in pool in supervised, black mold in bathroom

my kids had fun playing around,nice scenery of the river,bridge,birds

had to pay for parking. they charge $75.00 per night per pet which is ridiculous

the pool room with all the other games was a great way to keep my kids entertained while at the hotel

if staff would've stopped kids from running in hall after 10pm

no restaurant on premises, buffet breakfast is good.

nice to enjoy the weekend with family the kids enjoyed it from the great room to breakfast to the gym and pool

we loved swimming and the breakfast

great staff, warm pool , confortable bed , good continental breakfast

staff was great, free breakfast . also enjoy the pool and gym

was wonderful, the location , the breakfast, the cleanliness of the room, comfortable beds, designed work/ study

free shuttle bus service from/to the airport is convenient

on our check out day room service was over aggressive on wanting us out so they could clean the room, check

breakfast was slightly underwhelming with your standard setup, but was missing a meat protein

gym and pool looked nice, though didn't use

laundry facilities

they should have a closing time for the users of the laundry

the guy was a lil nasty about giving laundry for a 3 day stay

the spa tub was lovely and pretty big

free breakfast too which is a bonus

early check in, clean, breakfast

breakfast, please get a waffle maker.

breakfast, loved the pool

it was very clean and comfy and the breakfast was great and the staff.

the wifi was terriblly slow

even though we arrived after dark, the property felt safe and well lit with very accessible parking right

no wifi

parking, cable tv was wide, internet was steady, and affordable price

very poor wifi

wifi service was

didn't have breakfast

a large group of kids came in driving us out pretty quick as the pool is not very big for a lot of rowdy people

the breakfast was great.

for our vacation needs, food selection for breakfast was excellent, property was clean and the staff is excellent

breakfast was really good

no laundry facility and curtain backside was very dusty, needs proper cleaning

hotel was dated and had no laundry facility

no on-site laundry

breakfast was lovely and the lady at the ommelet counter was a joy but $125 for 2 adults and 2 kids breakfasts

location able to have early check in when not expected lovely pool for kids

no safe and no tea or coffee making in room or guest laundry

no guest laundry

the price i paid i would've expected there to at least be a laundry facility to be able to wash my clothes, but

no on-site user pays laundry facilities

i think the same goes for their gym as well

services / room servicing / attention to detail / follow up on complaints / no laundry service

the hot tub in the suite was lovely, and the water therapy spa was everything that i needed

the spa bath was an added bonus too

pool was freezing but hot tub was nice

the bar and restaurant are too expensive.

hotel was dirty, i had to change rooms due to the insecurity of my lock on the room, the laundry facility was

clean, quiet, healthy food choices. free laundry. work out room. excellent value.

the rooms were spacious and had clean kitchen facilities

good gym, pool and washing facilities available

staff was friendly and accommodating (late check out)

the supplies in my room had not been refreshed with care no laundry bag, no cups in the bathroom

the pool and gym were both open; the gym had plenty of equipment including dumbbells and a cable machine

clean, great staff, good breakfast, beds are very comfortable, rooms are large and design to your needs, good

it was clean and friendly. breakfast was good. pool was nice temperature.

very clean with a great breakfast!

having a good laundry was great, as we had been travelling

no laundry facilities

there are family suites with a kitchenette, so i would definitely consider coming back with the kids

good for a couple, i wouldn't bring my kids here, the place is 'oozing with character'

spa tub does not work properly

the time we arrived to our room( approx 3:30 pm) there were large bins of laundry and bags of garbage through

the location and laundry facilities

clean rooms and good choices for guests were to eat excellent pool area guest laundry was

laundry was available

was a family with young children doing laundry in the gym area

no self laundry

not laundry facilities in building

no inhouse laundry.

a laundry at property and staff was give 2 bottles of water to few customers only

no free breakfast and no laundry service

a staff member used the regular elevators for laundry because the service elevators were broken, and when some

didn't had microwave no laundry room phone was very old and wasn't working they need upgrade with charger outlets

rooms were not clean, mystery sticky spots on the rug, stains on furniture, dirty laundry under chair, view

no microwave in the room and no laundry facilities available for public use

no laundry drying facilities

the rooms were old, hotel had a smell to it, and no laundry rooms.

elevator too slow, old and small no microwave no laundry room

cleaning crew should have proper carts for towels, not laundry hampers

i m not sure what laundry soup the hotel uses by my skin was irritated for the whole night so i didn t

disnt have a a laundry

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

didn't eat the continental breakfast. used the kitchen appliances located in the room.

were hard, pillows were old, gym was missing equipment

kitchen too close to bathroom only one chair

shuttle doesn't take you far enough

helpful like eventhough we had 2 nights in this hotel still they cleaned our rooms and there is laundry aswell

was no mention of guest coin laundry or it's location

she explained everything to us where we can do laundry at where the saltwater pool was at

they allowed us to do early check in and late check out without any issues

35am,the kitchen staff was very mean and not even considering serving breakfast to kids

like that i had to pay per clothing for laundry

laundry bags stored in hallway outside my room

on the first floor plants you beside the hotels laundry facilities etc which results in a lot of background

are changed every 3 days, which i understand re: laundry restrictions

#3 hallway was smelling like dirty laundry

laundry room is also available to wash your clothes

given room at the elevator exit and across from the laundry area. very noisy!!!!

i like the hot breakfast and that they had a fitness room, swimming pool, laundry room and free parking

was well maintained and clean, friendly staff, free breakfast, brewed coffee at the front desk, laundry facility

room was in the first floor in front of the laundry room so there was noise and other sound at night even while

then the laundry room ladies were too noisy

room looks clean, free parking lot and affordable pricing.

close to falls. good breakfast. clean. friendly staff.

wifi was working in the room, loby and

tiny thing was that parking is somewhat limited especially on holiday weekend like victoria day in canada

advertise having onsite laundry, no laundry detergent available for purchase

laundry

free parking and free guest laundry if you bring your own washing detergent

the laundry worked but no detergent and softener were out of stock and i couldn't make my laundry

the guest laundry room, clean and free for guest (don't abuse it now people)

new, large room, great breakfast (food variety, plenty of tables), new appliances in the guest laundry, small

breakfast was very simple, not really our thing, but the laundry was super handy

laundry room needs coins and you have no other option than to take out cash and get a change for it

the possibility to use laundry services for a few dollars was very useful for us

room suite was very comfortable and breakfast was greatbea

was no laundry

had to use the laundry facility, gross 100%

they have a laundry room which was neat

great location spacious room laundry facilities available

to go out to the laundromat to clean my clothes, when this full-service hotel has a coin operated laundry on

it would have been nice to have a laundry bag in the room

room service

clean modern. next to casino

pool was a little boring.

no room service, no bell hops no valet it was a complete and utter waste of money

i end up waking the kids when i turn on the light to get dressed when i d rather they get a little more sleep

the kids enjoyed the pool so much

the eggs at breakfast

the kids had a great time swimming.

average breakfast parking very good

another plus was the onsite laundry

of the laundry facility and vending machines

everything was fine but needs a little laundry update.

nice laundry room

the laundry worked

they should have the instructions to use the laundry

went to do laundry and washer wouldn't fill with enough water to wash clothes and front desk said someone had

laundry facilities were not clean and it would have cost $4 to wash and dry one load which is a lot

modern room, gym, all day coffee, laundry (high priced though), dog welcome (surcharge

we had to take our laundry to the front desk and pick up clean towels

housekeeping, concierge said they were all in use, laundry didn't get done over night

it's essentially an apartment with no laundry services

ordered room service every night and did not have a table to eat, and had to make one out of the laundry rack

needed to do laundry and there were no washers/dryers on site so therefore i had to find a place a few blocks

there was no laundry service

we had a bad experience with the laundry service.

the next day, i hung the plastic laundry bag in front of the air vent and sensor so the ac wouldn't shut off

disappointed when it was on the second floor that looked out onto the quality inn and quality inn parking lot

pet friendly, pet allergies never considered for other guests.

great location, very friendly staff. comfortable bed, good wifi.

expensive with no included breakfast or laundry

d love to see the rooms updated with in room laundry and dry cleaning service options, so guests have an easy

kept falling off in one of the rooms (yes i had two rooms), no trash bags in trash cans and no laundry bags

the casino & restaurants within the hotel itself were very convenient

had a problem with getting wifi but it was resolved by staff on both occasions

laundry , pool all amenities needed

the hotel has a laundry room for clients

i would have liked to have had liquid hand soap at the bathroom sink and dish soap at the kitchen sink

free wireless, free parking, nice breakfast, nice fitness room, free printing in the little business center,

kitchen wasn't stocked with enough cutleey, amd no dish soap, siety dishes inside the washer

laundry services: i think, this was just kept for the name sack

they have a gift shop, wedding chapel, pool, guest laundry (front desk said 1

the dryer in the laundry didn t work once i told reception they refunded me my

close to the falls, casino and restaurants. very helpful staff and it has its own laundry.

laundry services and we really needed them

hours could of been earlier instead of 10:30a to 10:30p, only 1 microwave located on 2nd floor in laundry area

on site laundry facilities

guest laundry and microwave on 2nd floor

no microwave in the room but found one in the laundry room for our use

you have to pay alot to do laundry

comfy beds great location close walking distance to falls recent updates and a pool

overall it was definitely the perfect place to stay with my kids

price i paid for my stay, the location is walking distance to the niagarafalls convention centre, casinos, and

we had a adjoining room, neighbours were a little noisy but they had kids..

i was expecting to find some kitchen supplies

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

excellent amenities like the laundry room and 24/7 front desk assistance

there wasn t a laundry on site and continental breakfast included.

no free wifi

hallways stink, poor wifi.

had to go to the second floor laundry room to use a dirty

easy to use laundry inside , use oven and per our request they give us two room side by side connected to each

super upsetting to know that they cut corners on laundry

stayed in room 129 , it was very noisy from the constant laundry room door slamming next

we were placed across from the laundry room with no door so we just heard laundry machines all night along with

laundry facilities a welcome bonus

it s $6 to do a load of laundry

there was no laundry machine like other hyatt properties.

good facilities( roof top, laundry room)and friendly staff

food was simple but nice and the laundry service great

loved the laundry perks

we had planned to do laundry during our stay to avoid overpacking, but we ended up having to buy extra clothing

the laundry system was really helpful too

the laundry facility on 2nd floor had 2 washers & dryers, one was out of order

towels need up date, one hot tub was cold, laundry was free but long wait and one broken dryer, never received

parking lot is a bit rough but don't let that scare you away

needs a bigger parking area and softer beds. room was tiny.

small parking lot

the location was great and there was good parking

only did i book a none smoking room and i was put in a room with an ashtray that smelled like smoke and cheap

laundry service not available, ice machine not available.

the guest laundry was out of order

tv not working nor did wifi. no help from anyone

lots of parking and great location around lots of restaurants and grocery stores

garbage in the parking lot.

no laundry facilities price is kind of high

no laundry room

we needed a place to do our laundry after several days on the road, and the receptionist pointed us to the

there were no laundry services and ice machines were only on two floors, not our floor

i wonder did they laundry those routinely

i have an allergy to coconut and no one knows if the laundry detergent used has coconut

on desk rather large in process of replacing laundry was not open,elevator jerky must

not fault of the hotel because they send there laundry out to be

machine not working, laundry out of service, no complimentary breakfast or coffee, had to pay to park on the

would have been nice to know that the laundry wasn't available during our stay.

parking was great

bags of dirty laundry and garbage was in the middle of hallway for more than 3 hrs

and the pool was not available, the only down fall was our room was right above their laundry facility and was

of the infestation, i had to leave all my clothes in the garage for several days before doing laundry to avoid

wifi was spotty and we had an issue with our shower at first but they switched us to a new room

pool fun for the kids

dirty laundry bag left in room

i doubt his claim because booking was showing another room available (though that was a smoking room, not

perfectly fine place to stay. clean and lots of light in the parking lot.

parking lot was solid ice; very slippery and dangerous

wifi was very spoty so was not useful for planning our next day