everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

there are lots of restaurants and shops around the area and there s also a self service laundry shop

the tv didn t connect to the wifi so we couldn t watch netflix (that s complaining on a high level, i know

the main reason was the fact of being pet friendly

learned that due to covid the roof bar, gym and laundry are closed

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

rooftop bar was closed, but on positive side that meant we probably spent more time visiting the many

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

it does not have a bar but there are plenty near by

good fast wifi

no bar or leisure facility

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the view to the inner court with people s drying laundry was a bit depressing.

wifi had restrictions and we couldn't access streaming and betting pages

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

i was working remotely, and there is a salon with tables where i could work with good wifi and no trouble

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

check in is a bit slow and the wifi password should be printed and not hand written (we tried a few times to

hotel bar is lovely, and used by locals too

dry cleaning service despite it being listed on the in-room laundry information

the restaurant and bar were great, service and food outstanding

great room, free upgrade and free late check out. i really recommend this place.

room service food and breakfast is poor quality.

staff, from the front desk, to the restaurant, bar, and room service were exceptional

service is good such as laundry and luggage transfer to room

services like laundry are not available weekends, which was a surprise for such a high scale hotel

great rooms and lovely rooftop bar and restaurant

unbeatable location, beautiful rooms and lobby, great staff and a decent gym

although we didn’t try the breakfast, having a coffee machine in the room made our mornings delightful as we

used the laundry service twice and both times we received our garments back already in the afternoon: this

we could not reach room service or the front desk

spotlessly clean bathroom with walk-in shower and complimentary toiletries if required, mini bar in case we

very clean hotel with helpful staff, beautiful lobby, a bar with a comfortable area to sit, relax, watch a

we ordered a pizza through room service

asked for laundry service and reception informed me to leave the plastic bag in my room

wifi was a bit sporadic

it was very pet friendly and they offered you a small bag with goodies and a bed for your dog.

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

parking is few minutes from the hotel pet are not allowed in the room alone

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

is no evening atmosphere or bar on offer in hotel really but everything is so close that you have options

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

no room service until 8.30 pm

the bar was very nice as well as the room service

food was lovely and bar was handy for a meal or quick bite to eat or just a drink

neither wi-fi, not cellular network worked at the gym

good choice at breakfast and freshly cooked omelettes a great

and what i absolutely loved is the surprise kit for the kids

room service was below par the shower had mold on the sides and the drain was semi clogged and

variable wifi

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

room service at night came within 20 minutes as i had been notified

wifi in the room could have been more consistent

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

expensive extra like laundry and parking

our friends' kids had a great time exploring the space

excellent local café around the corner for coffee and breakfast

would have been even better if it had a pool

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

wifi connection

nothing else, no bar or food facility

safe,clean, tea n coffee making in the room, wifi, fridge, great location with easy walking distance to

junior suite is great if you are travelling with a baby or a pet as you can close sliding doors between both

facilities were excellent and i loved the gym

the quality of the furniture, mini bar, was a little bit below average. the gym was poor.

nice coffee lounge and bar and very good restaurant, reasonably priced

the gym could have more diverse equipment, though it's not a big deal.

we were very satisfied with our stay! great hotel, good breakfast and amazing spa swimming pool!

we had room service burgers one night too

the pool outdoors was clean

location, really helpful staff, great bar and facilities, super safe parking.

loads of comfortable seating in the bar

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

fast wifi, super clean, ultra comfortable beds

no secure wifi

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

everything was excellent , however found the wifi a bit slow

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

location spacious, clean comfortable room and bathroom fast wifi, excellent a/c, mini fridge very friendly and

check in late cleaning perfect late check out

wifi was free, but weak, for emails okay

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

specialty neck pillow was accidentally sent to the laundry and lost

brilliant room and free laundry service. excellent gym. fantastic stay!

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

good laundry service

staff in reception and the bar were so accommodating, storing our baggage for us while we attended an event and

my shirt got lost in the laundry

location, decor, hotel art/design, rooms,staff spa & gym

didn t have the breakfast as we thought it was expensive at 35 euros pp and we were 4 with a light eater and

great rooftop bar and food

the location is perfect, comfiest beds, staff is very professional, brand new facilities (gym with view on the

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

there was a strike from the cleaning service during my stay...no room service...no fresh towels

wifi in the room was very slow due to the positioning, but when in the lobby, wifi was excellent

the wifi did not work everywhere

also it would be nice to have fridge or something like that in the kitchen for beverages at least

big pot in the kitchen would have been helpful

wifi reception in room was poor

there was something like a kitchen with microwave, coffee and snack machine

wifi and price

in the hotel is gym 24/7 and wellness and spa

location and view honesty bar relaxing

we had a lovely stay ,dine over in the old town lots of bars and restaurants

no spa facilities, sauna steam room etc...

gym could have been better equipped. spa relatively expensive.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

staff- very professional and polite, very clean room, good quality wifi, very handy and close to the center,

the lobby is fab and nice little bar area

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which

wifi was fast and reliable

lovely bar area

wifi was rather slow. no ice cube machine on floor level.

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

wifi was perfect - and the staff were very helpful and very flexible

location not great, expensive (but there was a conference on) and poor bar area

nice clean hotel with free usage of a really good gym down the road.

the gym was good, when i finally found it!

breakfast was additional 11 euros and was amazing, it had local products

quality of the wifi is very bad.

little effort appeared to be made to get the nightdress back from the laundry

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

was fabulous- the decor was lovely, the pool, sauna and changing rooms were clean and kept well stocked with

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is

spa and gym area great - beautiful lobby - availability of drinking water and snacks - amenities in

wanted to pay for laundry, couldn t get it done

their laundry truck was parked in the designated space for clients when we arrive, and there were no

we enjoyed the reasonably priced breakfast with a nice choice of sweet and savory foods, and various drinks

the staff could have been better, one morning i called down for room service which is offered in the rooms and

the staff were friendly and professional and the gym was super

- excellent breakfast - good wifi - gym was ok - free water in the

the gym was modern, airy, clean and very accommodating

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

good tv, good mini bar and excellent service

the bed was very comfortable, and the gym was pretty well equipped and clean

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

of room service/food options close by

i would not recommend for pet travelers and for remote workers

no room service to order some food

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

room service was fast and excellent

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

also pet friendly, lovely note was left in the room for our doggy along with a bed & treats, lovely

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

i wish they would have had laundry service or washing machine.

bringing our pet to a room like that costed us 25

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

waited at the bar for ages for a drink but gave up and went to bed

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

no air conditioner. wifi kicked you off every time your device locked/went to sleep.

conveniently located off the main road in derio, near bilbao, with plenty of parking available

free parking on the property - the airport is a 5 minute drive away - perfect for a few hours stay to

excellent. just loud music from bar opposite.

had to continually log back into wifi!

i drove to this hotel, and i liked the big, open parking lot in front of the hotel

stay before catching an early flight: clean and comfortable room with necessary facilities, good breakfast and

great location just outside the bilbao airport, large parking lot, sound proof windows, hypoallergenic pillows

my kids would've appreciated internet tv. ;)

stable wifi in room

free parking and quiet room

the lively restraunt and bar was a warm and entertaining place to sit

outside the city, easy access, convenient parking, great food, but best of all, the staff were excellent

parking was easy

parking and wifi as published

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too

temperature a little too high and a soap bar would be great in the bathroom

basic bar area

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

the pool area was lovely with comfy area for dining outdoors

great pool and outside bar area

kids where very disappointed they couldn't swim

lots closed because of covid - no room service

year old basque farmhouse), large delightful room, comfortable bed, good breakfast, very easy parking on site,

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

private parking

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

our was big and spacious, comfy beds, and internet/wifi worked like a charm

laundry bill was expensive

wifi connection very bad. we could ear everything from the rooms next to ours.

no mini-bar in the room the wifi in the room was very bad

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the

the charge 11 euros a night per pet. complete rip off.

loved how friendly is everyone, the space and how comfortable is the room, the option of playing golf and the

pet friendly rooms were brilliant

loads of parking and walks for the dog amazing scenery 10 out of

the gym area is very small and the equipment in poor shape

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

is shown as pet friendly but the first thing i was presented with was a disclaimer to sign regarding not

lack of bar facilities. seemed very lifeless.

there was no bar available in the hotel.

no restaurant or bar working in the evening inside the hotel

there was no bar available within the premises.

quality in restaurant was poor - had to send fish dish back to kitchen

is being refurbished so no bar or kitchen facilities

very limited room service menu , food obtained from outside the hotel

fabulous location, beautiful room, clean, great bar area and terrace

the hotel amenities, bar and restaurant (including room service) was completely closed on tuesdays

laundry service was very expensive

free wifi

there is free parking inside the property and the dinner menu is upscale and a reasonable price

the excellent parking facilities; cleanliness; outside area to have a snack and a drink

location, bedroom, bar ..free parking

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

position, staff and high quality of the hotel. super pet friendly

nothing apart from could do with an earlier breakfast time for camino pilgrims

is very hard to find something to improve but if i have to do it - breakfast bufet could have better yogurt and

delicious breakfast, excellent restaurant

laundry comes next day and not as advised the same day

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

good secure disabled parking, free wifi throughout and nice dog walking round about

the hotel also had it's own restaurant and bar so you can rest if you don't feel like exploring

could not use the restaurant or the bar or get room service

great location for the port, secure free underground parking, very helpful and kind staff, large and well

had trouble connecting to their wifi and even the very helpful reception staff could not get it to work, the in

underground secure and free parking

smart tv couldn t connect to wifi so you can t see netflix or any of the other platforms

very handy for bilbao ferry port. strong wifi. clean budget hotel.

good laundry service, efficient friendly staff

very friendly staff, beautiful location and atmosphere. nice swimming pool.

great breakfast , fabulous staff . super clean everywhere

a price tag of almost 800 incl breakfast in august the spa should have been included

bar again beautiful but again staff just need a bit more training

wifi was not the best all time

breakfast selection was very good

wifi was not great

big choice of continental breakfast

wifi in the room, no air conditioning nor fan (fine for winter, but for a 38oc day like today was

pet friendly

pet friendly with pet bed & feeding bowls in room a nice extra touch

is 14 euros a day and breakfast 12euro when you book in or 14 euros if you want it in the morning this is for

great location, very helpful staff. pet friendly beach walk directly opposite the hotel

tip to the hotel managers: we love that your hotel is pet-friendly, we've truly enjoyed our stay with our pet

great atmosphere in the bar and restaurant

the beach was 30 seconds slow walk away and the hotel wifi worked on the beach

felipe at the bar was friendly and professional

wifi ok

no wifi on the first floor

wifi didn't work