wifi was too slow/weak

duty manager wasn't as helpful as we would have liked when trying to order room service due to a wedding be held

love the gardens. parking generally good. near to amenities in town etc.

the parking to the greetings and seemless check-in to the friendlt staff and super clean rooms etc, it

put choclate bars (presents for kids) in fridge

woke up kept awake by the laundry collection service from 9

more coffee in rooms and a laundry service

just the wifi really

good hotel with large rooms good pub food all the staff were very good and lots of parking

only point is the room could be updated and more bar staff in the evening

laundry service

breakfast was relaxed and well organised and we thoroughly enjoyed our stay

very modern clean and easy parking

if you have your own car - easy to find and to park - confortable room and nice bathroom - pet friendly is a

was chilly in the bedrooms at times, also sitting in the reception/lounge bar area was very chilly and did, in

not tell us we'd be getting room service we thought we would come down to the restaurant to have breakfast

breakfast finished at 9am

no information in the room regarding bar times or if there were any options for breakfast

work, second room was in poor state, not very clean, bed was uncomfortable, no internal lock, wifi dropped out

breakfast in the morning

free wifi and charging ports breakfast was great

excellent room service and good facilities. close to town.

parking facilities. reception and bar attendants. clean and comfortable room. room service.

a very relaxing bar

the bar and restaurant were great and reasonably priced

very easy acces ,free parking and the stuff very good

lack of free car park space and accessible wifi.

parking used by others

no breakfast or cosy bar as advertised

clean room, nice personal, free parking and close to the airport and also close to city center.

no washing machine or laundry

bags of laundry piled on the landing/ fire escape

nice breakfast buffet and no trouble parking

breakfast okay, but not very hygienic, it was a shared kitchen with all the other guests

a pleasure to come back the staff are always amazing polite and helpful good breakfast strong wifi ticks all

awesome, great variety of choice for breakfast, which the kids loved, and non dairy and gluten free options

also the argentinian chap at the bar who i also forgot the name( i apologise but i'm horrible with remembering

parking not included in price. the kids meals are too big!

we dined there both evenings and breakfast was lovely

wifi was fast

someones leftover(clean)laundry hanging wardrobe door not

someonelses cleaned laundry still hanging on wardrobe

few noisy neighbours who thought letting their kids play in the corridor for an hour was acceptable at 10pm

the air conditioning was heaven in the heatwave. we ate in the bar and had a lovely meal

wish breakfast was included or cheaper, or free for kids.

due to covid breakfast was very basic and the bar and dinning area were shut

front desk was so lovely & helpful, & the gentleman on the bar was wonderful & totally spoilt our kids

no dramas, very straightforward and the hotel had ev charging points

kids bed was a folded caouch which was a bit uncomfortable, but for an airport hotel it is quite

gym open 24/7

were they not fresh, or was that the smell of the laundry soap

10 parking charge, no actual reception and worst of all the room above us must of been a laundry or something

room service staff was inconsiderate at 7 am, shouting in the coridors, shuffling trolleys and

really nice pizza too in the bar and helpful staff

special thanks to alex at a bar ans receptionist

we thought it was good to have a laundry room and microwave room which we used

the laundry room and microwave room.

this hotel has great facilities, including a gym, laundry room, and ice machine

measures very good staff very helpful room a good size and good work facility microwave room and laundry room

wanted to use the laundry room too but couldn't again because of covid

sofa-bed for the kids was ok but took a lot of the space and you could hardly move around the room with the

great bed, best night sleep. breakfast was good and hot, nice choice late bar is a nice option.

30am has sausage, eggs & bacon, great wifi, very clean and we had a restful

early check in so didnt have breakfast

nice small bar in the lobby with drinks and snacks with reasonable prices

there is plenty of free parking here - we have never had a problem finding a place

were part of a large wedding party staying there and we all hoped to meet in the bar after the wedding

ample parking

great wifi

good wifi and lots of areas to relax

to go and get someone to get a drink at the bar that s fine it was quiet in the day they came straight away

additionally when we ordered room service (toast and butter) it took an hour to arrive and didn t even have

moon here last year came bk for 1st anniversary and was a beautiful surprise waiting for us rose petals all over

nothing bar the paper towels in the gym ...

gym good too although paper towels would have been welcome

no laundry is not friendly for business trip.

but unfortunately we had the laundry skips at the back of us & was woken 8am monday by the trolleys being

our bedroom (57) was right next to a laundry servicing area, which was noisy well into the night (~11 pm)

basic necessities supplies, such as no slippers, no laundry bag, no phone charging socket for loan to guests,

were by the laundry machines below our room

there is no laundry service so this is a short stay hotel

the lack of gym, and laundry services but guess can t have it all.

room after getting an upgrade was disappointing as it was above the kitchen area and we couldn t sleep for

wifi is good though so can still work

there seemed to be a few pet hairs on the duvet - not sure how as it was crisp and fresh

no breakfast poor wifi tired decor lumpy bed insecure car park air conditioner broken

it is an authentic perfect place for a good night sleep and a great bar next door

wifi was very slow.

needs a onsite bar twin beds could do with wider duvets

they should be aware there is not enough room and therefore give out time slots or offer room service to avoid

the bedrooms are a bit antiquated the spa facilities and treatment rooms are really quite good, specially the

would be wonderful if there could be an outdoor pool

nothing. breakfast was lovely and the spa is amazing.

no mobile signal, wifi was very weak & tv didn't work

didn t like when we told the receptionist we couldn t stay for breakfast she told us we lost our availability

there is a gym, pool & restaurants

party held in main restaurant and bar area if hotel had been upfront with this information i would have stayed

system for breakfast wasn't clearly explained however the mix-up was dealt with promptly and satisfactorily at

excellent hotel and good breakfast choices and good for kids.

the pool

com site said they had laundry but i received a message the day before saying this was no longer the case

he explained about parking facilities, breakfast and also told us about two pubs just across the road from the

the hotel bar was closed. there was no food. the room service menu was not available.

fact we couldn't order food for lunch anywhere in the hotel when the menu clearly stated 24 hour room service

bit remote location. quality of wifi was very low.

quite tired (no 11) - flickering lights, curtains need rehanging, needs a repaint, large pile of laundry sat

parking right outside, easy access to rooms

room was very nice breakfast excellent staff very helpful

breakfast was really good and we all had a lovely meal in restaurant with wine and my son had room service,

could be more updated kettle,tv could have been bigger, the decor could be updated too,and the wifi isn t that

woken by laundry collection early morning

breakfast was excellent. location perfect. good value. room was practical.

would be good to have wifi in the room but appart of that love the stay

nice size room with ensuite, free wifi, tv and tea coffee making facilities

parking free to residents- gold dust in hitchin

the location of the sun hotel is right in the middle of hitchen so no worries about parking or fees to pay

parking isn't an issue for larger vehicles as there is a car park right at the side

having to constantly sign into the wifi network was a real pain, especially when working across multiple devices

.the staff are excellent and accommodating and very friendly. the early check in was excellent

wifi was a little bit annoying to get connected but it didn't matter because i wasn't there for the

i have perfume allergies the fact that the environment is perfume free including the laundry is fantastic

doesnt do laundry

breakfast had everything kids loved the chocolate muffins

wifi was a bit patchy but worked eventually.

free wifi, able to keep the room cool with theair con, the design of the bathroom door :)

noise between 12-2 am which sounded like laundry cages being moved and lots of noise from people talking

but a team member was engaged early next morning in trailing wheeled waste bins or perhaps laundry bins over

room was quality and clean room service was quick enjoyed the breakfast

guests running around the hotel at night and kids shouting until early hours of the morning

pleasant walks through countryside with the occasional sound of a golf ball being struck if you were near the

friendly staff. good food. comfy beds..room service.

very friendly staff and always very fussy with our pet dog

the noise the bed the room service meal we had was cold

not enough towels. and you had to pay for any room service.

room service staff although they were repeatedly informed and reminded of changing towels and

fabulous room, lovely grounds, real feel of relaxation and a brilliant breakfast.

wifi in the side building was weak

my partner, a trained chef, enjoyed the quality and presentation of the room service sandwiches and buffet

wifi is very weak, making it difficult to do work in the room

on the sunday for lunch the kitchen had

i was also advised that the laundry service was available and the items were to be dropped at reception by 7

a room service menu in the room would ve been helpful

the breakfast was the best yet- fresh and delicious ingredients that were cooked and seasoned so well

nicely furnished, bed linen very soft, breakfast very good.

easy walk to the abbey/cathedral and all shops/bars

i was asked to bring my laundry to the reaction for them to take it

pre booked our breakfast the choice was fantastic something for everyone

great location for us and the pool was a bonus

the pool and gym

very friendly. kids felt comfortable

with family and it was horrible experience- our laundry went missing, short of staff and unfriendly

stayed as a group of 8, we found the hotel was lovely, the bar area and resturant was very nice, on arrival we

tv conection no kids area

was good, free parking and 12pm checkout were great

parking, excellent rooms, great breakfast, excellent gym and excellent service from everyone be it

only downfall was couldn t join on to the free wifi the whole stay as there was a technical

i ordered room service and it arrived in record time, excellent value for money accross the board

comfy beds, fantastic food, fantastic room service. staff very friendly

earlier than expected for a festival i tried my luck with the young man at the front desk for an early check in

don t expect to find kitchen facility because it s a proper hotel.

bit noisy outside my room due to the proximity to the laundry

the room had everything we needed, plus a fan in the cupboard and there was a laundry room with an iron and

having in house washing and laundry services is great

every member of staff i spoke to was so lovely, and i got an great surprise they had laundry facilities on site

comfortable room; restaurant; lounge area; laundry facilities; easy parking

lift felt like it was going to break down , we went away for the first time in 9 years without kids and the spa

room service was excellent and so was the

free parking, the bed was huge and very comfortable, breakfast was great, staff very polite, the pool area is

breakfast food was a great spread and the facilities including the spa & gym were well kept

no toothbrush and toothpaste in bathrooms room service was slow food service was a little slow

we had breakfast, dinner and room service in the hotel and it was a massive let down

wifi extremely poor

place, lovely decor and ample parking

check-in and check out staff lack of facilities for kids didn t seem child friendly at all small rooms not

pricey food for breakfast and evening meal. wifi range poor and completely unusable.

ceiling falling down, filthy dirty throughout, changing rooms filthy, dirty towels piled up in a laundry bin,

and the sheets had a mark on which probably laundry rather than housekeeping

housekeeping was busy with the rooms, but there were carts and piles of laundry everywhere

really enjoyed the grounds, the swimming pool and the breakfast is great

an hour for a wrap at dinner and had to go and ask where it was , they apologised and told me the kitchen was

cold not get a coke or a beer, only a coffee bar in the beautiful lounge....

the pool is impressive and there were lots of beds and chairs to relax in

didn't like being told on arrival that checkout is 10am the wifi didnt work no hot water in shower no cafe

quiet. comfortable, great food, gym and pool

my evening meal delivered via room service was lukewarm and clearly microwaved

not collected for laundry but put back wet for reuse

my laundry was not returned back to me on time.

i opted not to have breakfast

good bar with reasonably priced food available from noon

i just loved gym and swimming pool.

not enough parking, came a little late, and hard to park in mitchell hall

no access to wifi and appear to loose phone signal.

good disabled parking

peaceful location, clean, good wifi, spacious room, good shower.

parking is easy and free

i think it was the laundry been picked up

i was kept awake as the room was located next to a laundry room - there was a noise all night which was extremely

needed to do laundry

a fire broke out in the hotel laundry which meant we had to exit via the fire escape

too noisey room was next to the laundry room and buzzing all night could not sleep

on turning down the duvet in the morning, discovered a hole in the cover caused by laundry

would have liked room service but it wasn t an option and so we ordered at the bar and brought it back to our

the pool and sauna were a bonus and the kids loved it

are a little tired and upgrades are obviously due, especially to the changing rooms, but the pool is still lovely

this is a wonderful pet-friendly hotel

staff excellent restaurant and bar room was clean and large comfortable bed a great nights sleep breakfast was

music from the bar did come through the floor of my, otherwise, excellent room (john russell)

the staff also went above and beyond getting us an early check in so we could get ready for a wedding nearby

wifi soft mattress dirty carpet no heating when we arrived noise from next door room and cars in

peaceful location just off the m25, lots of free parking

my stay was excellent as always and the breakfast had great variety

gym was well equipped with modern equipment

the gym was great and the staff very good

facility for kids, the welcome information while checking in by the staff is amazing

beyond the room issue, the gym is underwhelming for a hotel of this category

bedroom had a pile of dirty laundry behind the door which had not been removed

friendly helpful staff. clean and comfortable room. nice breakfast

i may not have picked it if i knew it was a pet-friendly hotel, but am glad i did not realise, as i would have

first hotel we have stayed at that require you to pay for wifi ( joke)

the room was also ready for slightly early check in which helped us a lot, thank you