to step in the shower, radiator was on full heat so had to open windows so a waste, room outside laundry so

in the outside room number 24 so disturbed on four occasions by staff going to laundry room not the best as was

there was no wifi available as this was down at the time of my visit.

requesting early check in which was agreed

parking could be tight if busy

the laundry service was not explained but on my last night i just found a laundry bad now hanged

i don't like to complain, but kept waking up with noise off laundry room below hopefully next time i will be

laundry facilities )

wifi was good and the bed was comfortable

never anyone to serve at bar for drink or coffee.hotel losing out financially ,crazy

provide sauces with room service breakfast

asked for an early check in and were able to get this which was useful

early check in was accepted as we were attending a function at the hotel

spa and pool looked nice - need to make time to use next time

beautiful xmas displays,great spa facilities, great breakfast, lovely bar area

also we were right above the kitchen and laundry so a little noisy first

the room service wasn't available after 9:30

my husband and i have already said that if we fancy a nice quite weekend away from the kids we are coming here

the front gets full quite quickly) some evenings there are functions on so there's a little less parking but i

excellent breakfast cooked to order

staff were excellent, the wifi good enough to stream and the location conveniently placed.

a nice touch that they have live music on some weekends and a jetty bar as well next to the hotel that they do

bracket, fantastically helpful staff in all departments, great atmosphere, beautiful clean rooms, bar and

called room service who brought a radiator in less than 10 mins, room soon warmed

room was very comfortable, resturant & bar were great - good menu choice for dinner and pleasent staff

in one of the rooms (room 28) the view is immediately and closely facing outside the hotels dirty laundry which

could not open curtains in the morning as laundry cages were being moved around immediately outside our window

lack of choice of eggs at breakfast no laundry facility for long term

a high floor but was put on the ground floor with a view of the laundry carts and nothing else

in a couple of times the view out right outside of the room's window was one of the hotel's dirty laundry waiting

my laundry was not returned back to me on time.

not collected for laundry but put back wet for reuse

as always, lovely room, clean bathroom, very comfy bed, delish dinner and amazing breakfast.

are limited parking spaces near the reception area, but there's not much that can be done about that due to its

peaceful location lots of parking seating area lovely reception staff brilliant customer service will be staying

not enough parking, came a little late, and hard to park in mitchell hall

no access to wifi and appear to loose phone signal.

good disabled parking

peaceful location, clean, good wifi, spacious room, good shower.

parking is easy and free

no apology for their laundry room being on fire

needed a shower cap! had to use the laundry bag to keep my hair dry!

bottles with ice for our day at santa pod will definitely stay again and hope to make use of the spa and pool

a kitchen in the room, which is really handy, though we still need to figure out how the oven works

lovely welcome, nice clean layout, room was great and enjoyed the spa nearby.

furnished residents bar is horrible drains in our room smelt terrible view from our suite was the laundry bins

good parking, friendly helpful staff, room decorated well and luxury furniture etc

i didnt relish going out for a meal alone and did think the hotel might waive the tray charge for room service

of parking available and no charge

the spa area was perfect,clean,spacious and very modern

good location, plenty of parking available comfortable room.

there was lots of on site parking which was

we also wanted room service this was difficult to come by as i had to go down to main reception three times

wifi is a bit naff. no big deal though as didn t need it much.

good location close to a1 with easy access and plenty of free parking

ample parking

great wifi

there is plenty of free parking here - we have never had a problem finding a place

safe, secure parking and beautiful gardens

of parking enjoyed seeing the squirrels and a hawk in the grounds perfect for photography superb wifi quality

the breakfast is to die for, beautiful presentation, loads of delicious options for everyone, the hot

the wifi didn't work and the breakfast menu didn't offer cereal.

the food was famtastic, we would come back for the breakfast alone

wifi no connection available ud83eudd28

bright and airy bar and restaurant, good food and good sized room

bedroom had a pile of dirty laundry behind the door which had not been removed

bath and a larger gym please

had a friend who is vegan with us, the breakfast options were very limited for them, did not go hungry but

lovely hotel. easy parking. fabulous room. lovely friendly staff

hotel was excellent, food, parking and room very good. would recommend.

loved the staff , food was good , dinner particularly good, breakfast could have more variety

there was not really a bar and they did not serve beer, even 0%

one of the reasons i stayed was to use the gym, specifically the watt bike, although i could use it the computer

from the friendly, kind and professional staff to the room overlooking the waterfalls, the spa facilities and

everything about it was fantastic. the spa, gym and pool excellent.

restaurant, bar and staff were amazing

staff extremely accommodating with early check in and late

bar staff were friendly

service, lovely room, excellent bar and a good breakfast

friendly welcome. excellent breakfast. comfortable room with bath/shower

i was kept awake as the room was located next to a laundry room - there was a noise all night which was extremely

too noisey room was next to the laundry room and buzzing all night could not sleep

needed to do laundry

i think it was the laundry been picked up

a fire broke out in the hotel laundry which meant we had to exit via the fire escape

there is no laundry service so this is a short stay hotel

the lack of gym, and laundry services but guess can t have it all.

parking is quite tight and away from the main building so difficult to carry luggage and manage kids etc

there is a lot of traffic coming through these entrance doors and in winter this can make the bar area and even

convenient for the golf club staff at dinner were very good

bit noisy outside my room due to the proximity to the laundry

machine or laundry soap available for purchase from front desk

the room had everything we needed, plus a fan in the cupboard and there was a laundry room with an iron and

having in house washing and laundry services is great

the room stayed was above the laundry room, noise from the washing machine late night, couldn t sleep so well

we had a lovely time with a bottle of wine and someone else to deal with the laundry

next to the laundry room which kept me up all night and the lack of power points/connectivity and especially

the room service food was very good and i did not have long to wait for the food to

free parking, wifi, restaurant in the hotel

rooms might have been bit spacious and could have provisioned a bigger gym.

with family and it was horrible experience- our laundry went missing, short of staff and unfriendly

clean , excellent staff, parking

kids playing football on the grounds and banging the ball against the

receptionist on arrival was difficult to understand as was her writing ( wifi code and room number)

good size room, clean, modern, nice bar area, good breakfast

bar area was very nice

check-in and check out staff lack of facilities for kids didn t seem child friendly at all small rooms not

expensive bar and couldn t turn heating off

poor wifi access and signal. poor lighting in and around the wardrobe and room safe.

the wifi worked well

they made us fresh breakfast every morning

the breakfast was ok, but instead of fried tomatoes we got cold cherry tomatoes which was odd

breakfast cooked to order with alternatives for gluten intolerant people and other allergies very

breakfast ok

freshly cooked breakfast every morning

get me wrong but i think the linen is beginning to smell of laundry wear and tear

shower could be better no free parking gym could have more equipment

wifi kept disconnecting

we had parked it we had to end our night early to watch the car from our window to make sure the kids did not

system was down so no cards could be activated to your room and no wifi until the morning

the room was satisfactory, and one plus point is that laundry facilities are provided

you fiona bo in lobby serving dinner all really friendly staff the food was really lovely bonus kids eat free

staff were very accommodating and really pleasant had some wonderful laughs with the staff at the bar along with

loads of restaurants nearby, very quiet at night even though there is a bar on site

even the bar staff we're so friendly and helpful

in the kids menu was not stone baked as stated in the menu,child did not even want to eat it so had to

great wifi

hotel for families and dogs, lovely standard for price with room service, swimming pool and nice bar at reasonable

the kids loved the pool and the food was great

breakfast as shown on room service list quite

parking room away from main building quality of dinner quality of breakfast

breakfast is amazing an sets us up for the day

good breakfast, easy parking, well located, clean and

just the free wifi connection was poor.

i had to be honest the only thing i wasnt a fan of was the attitude of the lady serving at the bar when i got

good facilities, very clean, friendly staff, good breakfast

amazing breakfast, very fresh salad, fruit. more than i can ask for.

wifi is not the best

our family room with a sofa bed was perfect travelling with kids

games in the lobby were fun and the gym was well equipped and stylish

friendly staff. good food. comfy beds..room service.

friendly (and very helpful when i had an emergency of the female type), good value for money, room service and

the noise the bed the room service meal we had was cold

able to take pet

attentive but discreet room service including disposing of your recycling

maids had a tendency to enter room without knocking first. late check out charges expensive.

perfect location to stumble from bar to

nothing really wish they had a pool or a kids play area for a 10/10 experience

the tv does not connected to the wifi. the kids were unable to watch their favourite channels.

gym/restaurant all on site so didn t need to leave for those things clean, comfy friendly/helpful

breakfast was good and plentiful

the breakfast was excellent and so were the staff serving,really helpful and accommodating

aside from that, staff lovely and breakfast nice

the kettle was tiny and difficult to fill, the breakfast was late to open, the coffee machine was broken and

at the hub, with some options of restaurants within walking distance, helpful staff at the breakfast

room service on arrival, a tray of tea, came swiftly

good food and drink in the bar and restaurant

efficient and friendly lovely warm room on arrival on a very cold evening bar and restaurant staff interacted

very clean, good breakfast and nice bar area

easy to find off the motorway and with good car parking

the kitchenette area with fridge and kettle were great as i was able to store snacks for the kids

wifi wasn't great unfortunately.

they had a gym which you could use

i think breakfast should be included and free for kids

wifi would not connect

bags of laundry piled on the landing/ fire escape

no washing machine or laundry

for future you can put a mobile shower because is fix and need for wash kids

things for breakfast instead of just toast and cereal maybe open a cafe or kitchen so people done have to be

the staff is so friendly and the room was clean wifi is weak a bit but it is not a big trouble

on new client and room make up days, all laundry is bundled up outside each room for a good few hours

i found some left over laundry inside one of the chest drawers and the hotel compensated me with next morning

was very helpful and kind we had clean laundry left for us rooms were lovely and clean beds were comfortable

very clean on arrival, hairs in shower on checkout difficult walking through hallway as lots of laundry and

there was an added bonus of a gym which was open long hours

the bar staff were really friendly and helpful

the location of the sun hotel is right in the middle of hitchen so no worries about parking or fees to pay

had dinner in the hotel which was very good and lots to choose from and then we had breakfast the following day

stay, wonderful full english breakfast, good value for money

wifi was a bit hit and miss

woken by laundry collection early morning

easy check in and ample parking but you must register your car

bar was lovely and relaxing to do my work in the evening

free parking is a complete bonus and ensured it was something else that didn't need to be worried about

hot water & breakfast

our toilet didn t flush well and took a couple of flushes to get it going and no laundry service

on the website ironing and laundry was an extra payment and then i found an ironing board in the room and iron

free spa access, beautiful grounds, helpful staff

grounds are great if you like car parks or golf

beautiful area close to where u need to be shopping an golf club an just all round excellent

i get to travel allot first real time i've seen a laundry room available , microwave room with cutlery was also

we thought it was good to have a laundry room and microwave room which we used

measures very good staff very helpful room a good size and good work facility microwave room and laundry room

in the same floor they had a laundry room which we could use, includes a dryer which is a big bonus for a

additional fridge in room. additional microwave room & laundry room.

disabled parking

bar was lovely and food was very tasty

parking and wifi with a good room

advertised restaurant and bar not open on sundays

bar only open for 1 night until 8pm

everything about the room, - late night bar - laundry service, although never had the chance to use

hotel was excelent, the food was first class and the room service staff were friendly and efficient

is our new third stay with the kids - great for them - table football, lounge with games in, books and kids ate

we were 4 different families as the kids were all sailing at grafham

i like the option to order food for collection rather than eat in the restaurant or pay for room service