no washing facility/ laundry

i was shock on arrival to see the state and condition dirty laundry scattered all i front entrance

no laundry service and had to do laundry outside the property.

tv did not work no matter how much we tried to get it working, wifi barely working in our room

good service, clean, well equipped with a kitchen, small fridge in the room, back garden for fresh air and

for some reason it wasn't picking up or finding it via wifi or bluetooth

we are local to the area, so i booked this for my wife to give her a night off from the kids

wifi wasn't working in the room, but the pub below had strong wifi and a place to work

wifi did not reach our room.

room with great breakfast, nice bar with outside space to relax and good location for main triangle, bus and

they even had a shop on site, plus gym and laundry facilities

price too much gym and laundry not open 24 hr nothing else

laundry area a well spacious very clean kitchen are which provides all day breakfast, it even has a

laundry room which always makes the whole suite complex smell amazing ud83dude02

correctly with all you need and more there s also a littler shop to buy what you need gym and laundry room it

laundry left piled next to guest elevators.

thank you for making them for us, even though we were late for breakfast

staff went out of their way to do all possible to make sure our kids had a great time and even at breakfast made

we stayed in the hotel with 3 kids (11, 13 and 14) and 3

the hotel bar has a nice atmosphere in the evening

the room i have been the noise was all day looks like there is a laundry closer, also the tv was hard to

made me think my phone was broken for my entire visit i actually booked the hotel for location, laundry service

wifi worked well for working

the food wos very nice .....wifi wos very slow and keeps droping u out

early check in abailable also which was

from 6 due to location (across from laundry room and some outside trolley noise) but

the rooms was comfy and the breakfast was really good

liked the room and beds in the room as i travelled with my kids

bus, tram, train, tube everything was within a short walk, which was a game-changer with kids

wifi was really weak. i could not connect to wifi from my room.

staff very attentive rooms clean breakfast good

from reception service to room service, my guest experiences were completely flawless at the hilton croydon

room had two large beds, but my kids are quite big now and both genders, so an option for separate beds would

time,one of the staff named megan was very helpful, caring and respectful towards i and my kids ( my kids both

room service was excellent

excellent service, friendly staff, coffee, tea and biscuits every morning in your room, laundry service for

bedding felt damp, and a terrible smell of damp laundry lingering

it even has a laundry on-site - but beware, it does not take new bps 1 coins

bathtub, noisy and ineffective heating system, stained and dirty carpet, inadequate laundry facilities

laundry rooms while serviceable, needed a tidy-up

i do not eat breakfast location parking room service was good

hotel, bar and restaurant had a lovely vibe

only downside was that the wifi didn't work at all in my room, and there wasn't phone signal either- which made

the food was stunning, the room service was very quick, the bedroom was clean and comfortable, lots of little

area is very pretty and the bar with hotel was very convenient

it felt a bit more like a staff elevator for dirty laundry, not for guests

there s no restaurant (although breakfast is available) and no room service

wifi was on/off on the 2nd floor

have to say that i have been coming here for 8 years, and bar one unfortunate stay, which i might add was resolved

of youngsters on the outside so we had to walk through the weed smoking mass not so nice with kids

we loved the (free) spa and the beautiful grounds as did our dog was warmly welcomed

room service in hotel of that calibre

there's no room service

we used the spa facilities which were also part of the price of our stay

gym closed too early, no spa treatments

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

we definitely had to wash dirty laundry the moment we checked in

i had two rooms with all kitchen and laundry equipment

monotonous for those who stay longer, pancakes, muffins and waffles would have been nice for d kids

the breakfast wasn t very good. the scrambled were awful. no oats.

we had a lovely lady on reception ring down to the pool and asked if we could have swim and they said yes so

booked a few months prior and requested early check in around 11 or 12noon

had a lovely stay kids enjoyed the pool and dinner and breakfast

i enjoyed using the gym and swimming pool

we were all happy with the spa services and also the look and feel of every area of the hotel, i would definitely

good wifi

their kids , banging of doors all the

the kitchenette was a bonus

previous smoking in no smoking room just poor

24 hours, room was comfortable, breakfast was different but really nice , with a lovely roof top setting, would

the tv was also fully equipped with streaming services too and the wifi was good

comfortable nights sleep and free parking

easy to access, good parking and good sized rooms

i didnt have the password for wifi

room service came did not return to each day so did not have new beddings or towels for the 3nights

facilities to make your own breakfast ( breakfast food provided free) and cook other meals , laundry, free

but this really put the icing on the cake when mr laundry delivery man pulled up outside the hotel on a

good to have laundry facilities

laundry and breakfast with communal kitchen

e laundry) were out of service for a long-period; when i asked for a compensation the reply was

were checked in at 3pm into a dirty unmade room which still had the previous users dirty laundry in it

my room was in the basement and there was laundry everywhere from when i arrived until i left

really happy with the room, the wifi was a strong connection and the layout was clean

wifi was a little weak in room

free wifi

and they had room service

wifi in our top floor bedroom no 14 was very weak and sometimes none existent

room service: one order of fish and chips, no drink: 25 pounds

also the room service was really

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

sliding door didn t close properly and room was above laundry collection area so a bit noisy in evening and

ordering room service via the app was really convenient

lovely walk in shower and bath. free room service for breakfast

recommend the alma, train stop at the front door, lovely room, most comfortable bedding, room service fantastic

they are flexible and allowed an early check in and late check out, which was very helpful

no laundry

also, their laundry service did not run over the christmas -period (12 days we stayed there), which was

there was no refrigerator in the room. they did not have laundry service.

wifi was excellent too

from hotel rooms great very thing you need after a long day good bed shower to free wi-fi nice breakfast starting

they had free laundry, but the dryer seemed to take 3 hours

lovely staff, super clean facility with kitchen and laundry access. close to public transport.

there is a house kitchen with all the tools one may need to cook a meal and a small laundry facility on site

nothing was good about this property except it had a laundry facility.

transport was also easy to take from there, it had a good location and the kitchen and laundry were useful for

came back and could not open my room), the explanation from reception was that i had used the laundry service

all staff were courteous and helpful from laundry services to room service

toilet paper is not replaced when finished, laundry is not picked up

to top it off, we received another guest s laundry by mistake though the staff did apologize for the error

the app wasn t very user-friendly and the wifi in our room wasn t great

loads of roadworks outside and really quiet bar area

great views. nice pool & gym. perfect service.

i called the room service to request but sometimes no one appeared to clean

the largest, peaceful infinity pool in stunning classical room was perfect for a long swim

great views. nice pool & gym. perfect service.

standards the bathroom are not clean, some mold on the tiles the towels are not changed daily the laundry service

a high end hotel with no laundry service is unusual. makes things difficult for tourists

no laundry option in the rooms

was very cumfy breakfast was nice extra thank you to sam on reception who went above an beyond when i realised

there was room service, although we didn't avail of it, and we received a very warm and friendly welcome

gym equipment bit tired but useable

clean, lovely rooms and friendly staff. a good range of foods for buffet breakfast.

the gym was very good and easily accessible

the breakfast was very well stocked

i ordered room service

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

room was ok and the duble bed was large but not large enough to share it with 2 kids as the hotel failed to

parking and pet charges are a little steep but hey ho, it's okay.

no phone signal had to go outside to make calls wifi very poor impossible to do business

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

it was a bit noisy at times - laundry truck and other annoying outside noises.

rooms could do with a little updating/redecorating the room info stated room service was available till 9

the petals on the bed were a very nice touch!!

needed a pet friendly hotel and this certainly met the requirement in some style

the laundry service wasn't satisfactory

had a prob with laundry when she was on duty

no longer had saturday laundry as was advertised on the laundry list.

they lost my laundry

laundry arrangements not clear and took longer than agreed

the room wasn't great and had to use curtain as staff would come and go in the backyard with the laundry

would be nice to have a laundry room

good for someone looking fro price and a nice quiet place to sleep with good wifi

it was tired looking and the wifi wasn't very good.

had three beds which was great for me and my kids

the daily breakfast was good with several choices and the laundry facilities plus all day coffee and water were

safe, outstanding breakfast, laundry, the hardest working hotel staff you will ever find

the common breakfast area and amenities (like free coffee, a small store with snacks & laundry facilities) were

laundry room in the basement free of charge

there s complimentary diy laundry service and small gym at the basement of the hotel

staff - reception and waitresses breakfast very good selection of amenities in room - iron, laundry bag, coffee

wifi a bit unsteady.

train bar staff how to make your 'signature' dry martini

price for essentially one room, with a bathroom and a small kitchen, with three beds so quite expensive

the restaurant is closed and they do not have a scaled down snack menu for when the kitchen is shut