the supplies in my room had not been refreshed with care no laundry bag, no cups in the bathroom

room was clean and big, pool was nice and the breakfast was great

the breakfast was also good

good location good parking enough stuff nearby to live off of

parking was ok.

good breakfast, friendly helpful staff.

easy check in, lots of parking, large room, friendly efficient staff

the breakfast was decent, the room was clean the staff very friendly.

the pool was clean, and warm

pool was awesome

laundry detergent must be very strong because my face broke out

no laundry facility

convenient location, breakfast, friendly and professional staff!!!!

the pool was very nice and even had floaties for the kids

our pets were $20 a day per pet

we asked the front desk for change to use the laundry room and they failed to tell us that it was out of order

laundry mat was a little disappointed. no laundry soap and the machine needs a little cleaning.

the guest laundry worked well

king size bed was so comfy, great room space, great coin laundry available, close to

were at the opposite end from the office, so the wifi was unusable unless we went out to the parking lot

booked for two people smoking

to use a chair to block the door, there was no hand soap, bathroom was not clean, heavy smell of smoking

their was cops & ppl in the parking lot

we couldn t even stay the night because there were pedestrians wandering around the parking lot that didn

no wifi

dirty laundry bag left in room

smoking room

am checkout so they can use lot for game parking

sunday morning (game day) 7:00 am i woke to blaring bills fans tailgating in our parking lot

parking lot was solid ice; very slippery and dangerous

i was told that there were not any clean and i would have to wait until someone came in to do laundry

i could hear the laundry machines running past 11 pm. not cool.

breakfast was really good laundry facility was also

needed to do laundry and the dryer didn't work

breakfast selections, considering how small it was

to walk past laundry and break room with doors open and music playing loudly all day long

not enough parking.

clean, plenty of parking close to restaurants

the indoor pool

the beds were very comfortable and the pool was great

oh and the laundry area was available to use

from the free laundry to all of the dishes included , everything was helpful

free laundry, excellent breakfast with many choices, 3 times week social with food, and other amenities

it smelled like mildew in laundry that has been sitting wet in the washer for days

like the fact that the laundry was complimentary and there was a hot breakfast every day

very quiet too, and the guest laundry was a great unexpected amenity

there is not a bill changer on site if you need quarters for the vending machines or laundry

has free guest laundry room, great location, nice staff

have most facilities suche as refrigerator, laundry spcae, swimming pool,

guest laundry was out of service due to the dispenser for supplies unusable

i saw a laundry room, gym, jacuzzi and outdoor pool

has everything that you need, staff were very friendly there is parking available near each entry/exit point

gym only had 2 sets of dumbbells and had damaged or broken equipment

gym facilities, lack of towels in the room and there was no indoor or open pool

breakfast was was amazing

the food for room service was just ok

the gym is hardly a gym; more like a tiny room with a few elliptical machines.

the layout of the hotel (elevator changes to access parking or lobby) or the unavailability of room service past

the hotel has a restaurant and room service available until 11 pm

we could wait in the bar

spacious parking lot. clean bathroom, bed, bedding. free wifi.

there is a bar in the lobby and a starbucks

beautiful decor. amazingly comfortable bed. great pool/spa area. excellent location.

restaurant/ bar options

they have an exercise room, hottub , pool, and onsite parking

the towels were so soft, kudos to the laundry team

the heat was hard to manage but we were able to use the fireplace to stay warm in minus temps

you like wifi, don t accept room 213 - while there isn t any

hotel is so enormous that the wifi signal is very weak nearly everywhere and slow in the internet speed

fireplace didn t work

nice pool area and laundry facilities

an a complete clean my kids found a ladys dress an underwear under the bed

they did give us a drink brochure to go to the bar to wait until our room was completed

they profiled my kids as “suspicious” and wouldn’t allow them access to the room even though they presented

pool water seemed dirty

the early check in time at 13:00 was very nice for me as i arrived in the morning on the train from

breakfast was tasty and nice to be able to go on to our next adventure without having to find a

the communication, the room and the breakfast

the breakfast options looked good

the breakfast option was very good. this was very convenient.

elevators were kids stopping at every level and running the halls

slow wifi

the pool wasn't heated, looked partially under construction, slightly moldy smell

the hotel amenities gym/pool/restaurants/bar) were very much in keeping with the quality i expected from a

the shops the spa is

breakfast doesn t have 5* quality. no laundry service

i thought $7.50 for an amstel light beer was too pricey for a bottled beer at the bar .

downtown location and free parking was just what we we needed and the rooms were spectacular

the spa is also a great option

was a shame that the spa and gym closed at 6pm, so we weren t able to take advantage of these

we appreciated that the self laundry

every employee was so friendly the breakfast was great

nice breakfast. the location is also great.

distance to several food options, free on street parking from 5:00 pm - 8:00:am, very good breakfast options

the breakfast tastes good. nice big room with a view.

heated pool would have been perfect. the room was very warm though and nice size pool

i liked it all. the breakfast was great and the employees were very friendly and helpful.

poor parking; room needed to be cleaner; very uncomfortable bed and pillows

breakfast was hot and included in price

the pool and hot tub were excellent and so was the fresh coffee served all day there.

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room

no extra linen for the sofa bed. no laundry bags in the closet.

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

nice and clean laundry was very comfortable

great facilities such as fitness center, laundry, breakfast, ...

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite

they have guest laundry, an office, pool, spa and exercise room

bed was to cold and bed was hard the view sucked had to pay for wifi and coffee

which made us most disappointment is the room service does not clean the room

wifi was 5

comfortable clean room, and had great bar food and drinks in the lounge.

all day room service menu is very limited

great location, nice big room, nice bar and resto.

it was cool. hard to get towels and bar soap when we needed them.

hotel was very pet-friendly, but there really isn't a place to safely walk your dog

didn't eat the breakfast

pet friendly is great, but no good place to walk them outside

one tiny bar of soap to wash our hands and no face clothes

clean and staff was great at handling drinks, luggage and parking (we had bikes ) and had a great and safe

your first drink is on the house and the bar is grand and welcoming

the breakfast was delicious

lot of thought i d put into the guest experience from a butler to a complimentary drink by the fireplace

breakfast was amazing and we enjoyed sitting on the outdoor patio

clean the hotel was and the fact that you all have a laundromat or laundry room also the microwave in the in

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

is somewhat difficult to obtain change for laundry machines

i also appreciated that they had laundry facility

location,shuttle service,valet parking

laundry room required quarters and breakfast was a bit underwhelming compared to other residence

nice hotel, good breakfast, and awesome staff.

kitchen and living space

told bar opened at 5pm if bartender shows up never did

we also enjoyed having a swim in the pool

modern and clean laundry (credit card)

they had a laundry area where i was able to dry my clothes after riding that maid of the mist in niagra falls

hallway smelled like smoke and laundry

the laundry room was perfect for travelers

it was clean, room was spacious. hotel had a laundry room and it was easy to use.

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

i also like the fact that the suite is spacious, very clean and has a kitchenette

staff, board games available, great buffet breakfast, big room with beds for 6 people, pool, free

many kids were unsupervised while in the pool, very loud kids disrespectful the motel needs to monitor

there is no parking that is covered and sheltered from windy rain to load/unload upon arrival/departure

pool was slightly cooler than i would like.

breakfast, loved the pool

early check in, clean, breakfast

quick check in fitness facility was great all equipment was in good repair.

breakfast was better than most hotels

was wonderful, the location , the breakfast, the cleanliness of the room, comfortable beds, designed work/ study

cleanness; free parking, free breakfast; free coffee 24/7

the lobby was very neat and clean and the pool was

shuttle to airport. good breakfast

free shuttle bus service from/to the airport is convenient

kids loved the pool

dishwasher had few kitchen wears unwashed

2 bed suite with fireplace was spacious.

pool was open and kids got to swim

breakfast selection was excellent, beds comfy, rooms clean, grounds very well kept, staff very

parking lot is a little chewed up.

i needed tge wifi password and i couldn t get tge guy to answer, and the cockroaches were so bad the were

no adequate air conditioning,no cable,they had ppl changing car parts from car to car in parking lot and one

free wifi but don't give you the password

easy to use laundry inside , use oven and per our request they give us two room side by side connected to each

laundry around the corner was awesome breakfast was good

we were placed across from the laundry room with no door so we just heard laundry machines all night along with

had to go to the second floor laundry room to use a dirty

one suggestion is that you may need a machine to change billa for laundry

plastic cups in room for water, no ice bucket, no laundry bag and room was freezing upon arrival

large room, comfortable beds, refrigerator, laundry facilities available, great shower.

dirty laundry in hall. staff not professional or friendly.

additude of employees great room lots of parking chooses i had a semi truck ,just the

there was a snow storm the night before and the parking lot was buried under 2 ft of snow and our car was stuck

the availability of laundry machine easy parking

then getting home near midnight and having to immediately do laundry and shower + wash our hair

there was a laundry on site for guests to use but again we did not use this facility

certain rooms were pet friendly i booked an executive suite with jacuzzi cause i have back and shoulder damage

there was no pool or gym. it would make me want to stay a few more days.

also the gym was clean and convenient

pool could always be warmer - but it was a comfortable 84 degrees

close to everything. amazing pool/hot tub area. perfect for kids.

that it was very clean, family and pet friendly

also across the hall there was a dog as the hotel is pet-friendly and the dog was parking all throughout the

my kids said it was like pulling up to hogwarts

it would be great that the hotel had more amenities like spa, or room service

there is not room service

no room service

room was really nice and clean, the room service did clean the room everyday and on time, the location of the

at this point we were happy that we finally had a room however right across the hall the laundry room was

breakfast was amazing

not much on breakfast but that's why you have the kitchen to cook too

provision for room with kitchen

everything in the gym was broken, there was no kitchenette in the room , breakfast was a joke, and overall the

they didn't have a laundry room to wash your dirty clothes

accommodating and the shuttle service was made available to take us to the airport, as well as pick us up upon

we asked to have our rooms near the pool as i was traveling with kids and they were able to give us the rooms

breakfast was excellent

friendly staff, great pool and good gym! beds were comfy and linens great.

my room was next to the laundry

room and linens were clean and they had a laundry facility

snow, location, and gym

not enough parking spaces

i would have loved a breakfast to go bag with a muffin or fruit or something.

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

we had an early flight, it's very close to the airport. kids loved eve pool.

wifi is quirky....

pool small

billiard and gym

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

great shuttle service

was friendly rooms were clean and comfortable ate at the bar area and food was good and timely it is near the

room service at all during my stay and sheets and towels never change

the hotel provides excellent wifi. the breakfast arrangement is great. great food.

it had laundry and water bottles during breakfast

friendly front desk staff cheap laundry room allowed urgent clothes washing

ok to spend a night and to wash your clothes there (laundry room)

the laundry room is listed as an amenity but not available.

laundry machine needs maintenance

laundry room in hotel

rooms were spacious with nice kitchen and comfy beds

insecure wifi

good amenities. suites came with a kitchenette and full sized fridge.

the breakfast line was terrible... but manager addresses in timely fashion

everyone was very friendly, the bar staff & check in staff !!

there wasn't no breakfast and the bar was still closed

it has a pool and gym

the pool and the gym. spare bed in the room.

the bed was so so comfy and my kids enjoyed the pool

dryers in the laundry room didn't dry our clothes very well

kids in hot tub and hallway

breakfast was good, but due to high volume they were out of a lot of things

kids in hot tub and hallway

the breakfast was good and the area was very clean

my room was beside public laundry and employees laundry

more info at check-in for amenities like the laundry facilities or gym, etc

the smell from the laundry area was strong and unpleasant

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

right across from the hotel s laundry room where the employees were shouting

the guest laundry room some work done.

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

change machine or laundry supplies available near washing machine would have been a plus

my kids loved the room everything was clean great place to stay with kids

free breakfast

self laundry not available

was hoping to wash a load of laundry, but they didn't have guest laundry services, but they let me know about

of laundry facilities

ordered room service one night and was good

parking was limited when i arrived

the staff said it was their laundry detergent that caused the stains

the guy at reception did bring us new bed sets that were from the laundry but did not look great either

when when i asked the staff about additional towels he copped an attitude with me because the laundry department

it had a hot tub. it was a smoking room.

i loved the spa tub.

also used the laundry facilities which was nice

pool is kept clean and the gym is great

was great, brilliant customer service, very helpful and friendly staff, great location, breakfast was lovely,

modern building, clean room, nice amenities, onsite parking, good complementary breakfast

clean, modern large room with two queen beds. a heated pool and gym.

easy to drive to everything and free parking was a great perk

the gym is clean, a bit sparse, but super clean

were very friendly, they allow dogs, rooms were modern and clean and the gym was great- had a peloton

pet fee wasn't stated on booking

no coffee by the pot available from room service

laundry room & ice room available

got couples massages downstairs at the spa both times and it's always amazing

friendly front desk staff at on-site spa and initial hotel check in

kids were running up and down the halls at 12:30-1:00am - kept me awake too long.

cleaning in room upon request, tiny gym

laundry facilities were advertised, was not told that they couldn t offer quarters for

my third and last complaint is our room was either next to underneath the hotel laundry room

found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

wifi is fast also - good value

the staff was nice and courteous. room was very clean and enjoyed the breakfast selections.

only one complaint was that the free wifi did not work.

as soon as i seen the room i was very upset due to me not having a kitchen in my room

the kids loved the pool

friendly, professional staff. nice swimming pool.

i understand that we are in a different time but it was suggested that i go to the laundry room to ask for

more parking spaces near to the entrance could have added much more to our experience

room was clean and under normal (not covid) circumstances there would have been great amenities - pool gym,

additionally, it would have been appreciated if someone had cleared the snow from the parking lot in the morning

concern only:i like that the fabulity is pet friendly, but the elevators had a slight animal smell

the room was a bit small. the laundry was not functional.

breakfast, room, and gym were perfect for us!

we enjoyed complimentary breakfast, free wifi, parking, and air conditioning during our stay.

it s very clean place free parking and breakfast. nice

i really enjoyed the breakfast that was offered

the location and convenience of everything around. internet and laundry.

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

the right parking lot is a bit confusing with many hotels in the area and a rotary just before the access

the hotel was clean and comfortable, the pool was great and the game's lounge was really fun

there was no closet to hang any clothes, just a metal bar above the only place to put a suitcase, other than

furnishings are polished, carpeting kept clean and fresh, access to toiletries, ice, laundry, microwave and

the guest laundry was a definite plus

outdoor semi private patio area. starbucks coffee. on site parking.

that worked the day shift can understand doing your job but it's how you talk to people made kids nervous and

loved the modern rooms and the bed was very comfortable and breakfast was a cut above some other hotels

i wish it had a pool. haha

if i could wish for one thing it might be a late night menu for room service

room service meal - quick, hot, delicious, excellent presentation, relaxing to eat in room

too many lights like a planetarium at night lamps have no plug ins for phone no indoor pool or exercise rooms

we could not get room service or even take-out from the restaurant downstairs because it was the weekend

very clean and quite location. los of free parking.

pool needs paint

scott the manager & all the managers and the breakfast staff, especially

clean room, update building, easy self parking.

breakfast was great, the bed was really nice, by the way who was the manufacturer of the bed?

is the worst hotel we've ever stayed in - dirt, stink, dirty laundry, nothing works, blood stains on the wall

they do have separated hallways for smoking and non-smoking rooms that are between glass doors, which is pretty

you could get a signal was if you stood on one leg in the parking lot, i didn't have any of their wifi come up

smelled like smoke yet was a non smoking ud83dudead room

kept the ac running cause of the smells in the room although non smoking room it still smelled like it

laundry , pool all amenities needed

the hotel has a laundry room for clients

free wireless, free parking, nice breakfast, nice fitness room, free printing in the little business center,

two tv and kitchen with fridge. i was very comfortable i will stay in the near future

kitchen was good with facilities required for cooking

reserved a room with my spouse and my pet

got all that, plus a great complimentary breakfast when we checked out

the wifi did not work at all. as someone traveling for work this was such a huge letdown.

i found all i needed - sensible room, clean and cleaned up every day, good bed, desk and fast wifi

the breakfast is good too

appreciated having the laundry room as i had a long stay

laundry room situation was terrible

are out of coins to do laundry, so i had to go to red roof beside the to get some coins

proximity to ub campus liked the work out facility and the kids liked the arcade.

the pool looked nice, although we didn t get a chance to try it out

i had to bomb my room for bugs,take all bedding to laundry and spent 4hrs cleaning the first night, re-bombed

there is no laundry room at the hotel but there is a laundry within a few minutes' drive

a little bit pricey for the out dated no laundry room no ice machine but ok .

place did not look clean, a bed sheet was dumped in the parking lot when we arrived and it was there when we

there was pet hair all over the room and it had a awful smell

location was excellent, free use of laundry was a plus.

i love that i can do my laundry here, for free

candlewood provides free laundry facilities for its guests, which is a nice bonus

free laundry

excellent staff, good laundry facilities, free coffee and tea

no laundry service. other than that the place and facilities were fantastic

one elevator working and had to use laundry and another location but was walking distance

and no dirty laundry bags

the pool was great for kids

room service food was good and reasonably priced

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

there wasn t a laundry on site and continental breakfast included.

excellent amenities like the laundry room and 24/7 front desk assistance

anchor bar next door is good food, plenty of parking, easy to get to. and very, very cheap.

it was well located and it had parking.

the next morning i went down and she walked me to the laundry and handed me 2 pillows

i like having access to the onsite laundry facilities

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to

the wifi worked well

booked this hotel specifically because it had an ev charger

had a room by the laundry to large baskets of dirty lines were outside room

the rooms were spacious. the laundry availability.

laundry,pool,& weight room still closed due to covid

housekeeping staff talked loudly outside our room which was across from the hotel laundry

t clean dirty laundry still in the room and the bathroom was not cleaned

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

the hotel's location is convenient, offering free parking, spacious rooms, a laundry room, and a lovely pool

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry

well sanitized wipes sanitizer available every corner in the hotel pool was nice and clean my kids enjoy ud8

was one thing i was not pleased with and that was the issue of pets being allowed in the hotel

did not have towels and when requested they said all were on the laundry and i needed to wait

was a huge pile of dirty laundry and garbage outside my room from 3 when i checked in until the next morning

very clean, friendly staff, good variety for breakfast

the pool area looked nice

loved the parking space, cleanliness and staff

while the laundry was free, only one dryer out of six was working

were absolutely fantastic, the hotel is very comfortable, laundry room was a god send and the gym was fab too

close to niagara falls,kitchenette, happy hour, laundry room, gym

the laundry facilties were not working correctly

there is so much to offer in the facility, restaurants, bar, laundry room, business center, outdoor patio, hot

clean, quiet, healthy food choices. free laundry. work out room. excellent value.

hotel was dirty, i had to change rooms due to the insecurity of my lock on the room, the laundry facility was

pet friendly. and staff. was able to accommodate us early by allowing us to check in early.

good gym, pool and washing facilities available

pool seemed very dirty

went to do laundry and washer wouldn't fill with enough water to wash clothes and front desk said someone had

laundry facilities were not clean and it would have cost $4 to wash and dry one load which is a lot

location, price and amenities like microwave, fridge, pool, exercise room and guest laundry.

we had to take our laundry to the front desk and pick up clean towels

they should have the instructions to use the laundry

everything was fine but needs a little laundry update.

staff was wonderful, elevator , laundry, pet friendly,kitchenette

the laundry worked

nice laundry room

nice small kitchen and laundry

staff, clean room, comfortable bed, free parking, great location and price

pool and hot tub were not crowded, clear, sparkling and warm

was a lot of snow in the parking lot, but there was snow everywhere all over the city

high (surprise) pet fee

everything was great. we even got to take the kids to the pool, which was a big treat.

could have had a better wifi connection wi-fi is very weak

parking was right outside the door and the staff was genuinely friendly

i asked for the wifi password, i was given a wifi router to plugged into the wall to connect to

told i would have a room with a kitchenette but only had microwave and booked for 13 days but was forced to

parking next to the room