no wifi

very quiete location and view to the lake! super comfortable beds, free parking, nice breakfast

to find, easy car parking, friendly people, real basque country side feeling

the shared kitchen was fitted out with everything you would require from cutlery, oven, microwave to washing

the room was warm and cosy, and we had a well equipped kitchen available to us

great kitchen with the refrigerator and all necessary utensils available, free parking close to the

room, cleanliness, kitchen, staff

the kitchen is new and has everything that u need

we have spend great evenings in the garden and in the swimming pool and the barbecue was the highlight for

our kids had space to play

a matrimonial could be better than two single beds.the pool wasn't ready because of the weather.

location, clean bathroom, smart dog and beautiful mountain view, comfortable equipment in the kitchen

access to pool as extra on hourly rate was disappointing

the little spa and breakfast were excellent.

every extra has a significant price: pool, fitness, parking, water, breakfast, name it

they charge 27 to use the pool for an hour

no kettle and spa was very expensive.

the laundry doesn t work and the shower broken

bit short of kitchen utensils

sized apartment for the price, lovely to have a proper living room and full-sized kitchen

kitchen was really underequipped- it was basically unusable in some regards with basic things not

is a bit of wear and tear in the decoration and kitchen utensils

pet hairs on the bed, but knew the hotel accepted pets before i booked so guess was to be expected

value for money, pet friendly, conveniently situated, comfy bed and pillow, underground parking

the wifi was good, as were the other facilities

the wifi password was not on display in the room, so i had to go back to the reception to get it

the wifi speed was 85mbit/s

very comfortable bed and breakfast was perfect

the staff were excellent, especially the bar man who was extremely helpful and really friendly.

location, value for money, secure parking and the breakfast.

supermarkets nearby if you need them will definitely use again but won't take the breakfast

there was a basic but adequate cafeteria bar so, i was able to have dinner

it was a real treat to stay here, it's well decorated too with a lovely courtyard and parking in a closed yard

attractive cosy bar serving tapas

parking is easy, free and convenient

of safe parking in the gated courtyard

an extraordinary 16th century palacio or manor house with free private parking.

i missed a pool.

there was good parking & ev charger available for use

no room service.

spa and gym.

allowed us early check in.

located pet friendly hotel in the centre of the city, with adjacent park and pedestrianised areas for

secure wifi connections are not accessible with my company laptop

the pet surcharge of 25 euros far higher then we have ever paid

bar is not very welcoming and the opening hours are very unusual

pet supplementary charge, not clear on booking dot com

quiet and the most amazing view. beautiful decor . kitchen a bonus to pre own food

nice pool connected to a grand living room with lots of toys for our daughter and kitchen and views of

hidden gem, lovely owners, excellent design, equipped kitchen, cozy inside and outside seating area -> perfect

nice pool connected to a grand living room with lots of toys for our daughter and kitchen and views of the

the house has a common area with couches and a dining area with a small kitchen if you want to cook

attractive and stylish rooms and a friendly welcome from the host and bar staff

restaurant on the website is only open lunchtimes - weekday evenings food is served in a scruffy bar area on

well, i ate in the bar area, which was ok

the wifi didnt function. there's no ac.

also, just a warning to other travelers that the on site restaurant and bar closes on sundays

rooms were quiet and clean, the laundry service was quick and staff greeted you with a smile

parking situation was unclear. breakfast can be improved

choices poor, staff at the restaurant bar not smiling, not nice and doesn't make the effort to speak another

breakfast was included, basic but good selection

the room was air-conditioned and clean and the breakfast was lovely with a good variety of choice

open with the fan and the open window as there s no ac (there was a festival on the street and kids playing

pet friendly and although perfectly clean there was still a faint but persistent smell of dog

5 to10pm can be a bit noisy with kids playing games below the open area

wifi is not that stable, mostly i use my internet

kids play in the square nearby

spa and breakfast

a medium size hotel with own spa circuit

spa closes at 18.30. most of the rooms without bath.

location is amazing, the original spa dates back to 1843 although of course it is now completely modern and well

bedroom very hot, without ac basic breakfast

wifi was not very good

no mini bar or safe

parking located close to the hotel

there isn't a restaurant on site but there's a bar restaurant just opposite

lot of noise from the corridor (kids running and yelling at 11 pm and early morning), problem with wi-fi, air

could have done with air condition we had underground parking for our bikes with a lift directly to our

helpful staff, excellent secure bicycle storage and good, fast wifi

very friendly staff. very spacious rooms. lots of parking on front of the hotel

wonderful and friendly staff. room was comfortable . wifi great.

good parking

open in peak heat our with only 2 shading umbrellas no flexibility at all and if you want to do laundry you can

minimum is 18y no laundry service in august

the gym (although it was a bit smelly) so close to town, easy to explore from the hotel

use of the gym and spa area is not included in the price

paying extra to use the spa and gym.

good wifi included

they reopened the bar late at night so we could get a welcome nightcap on our return

also, the place runs amok with kids, screaming, yelling, running, inside and out

also botafumeiro jatetxea and bar zero are both good for beers and pintxos (tapas)

building, the decoration, the location, the history, the view from the dining/breakfast terrace

continental style breakfast but you could order eggs

clean rooms, friendly staff, good location, good parking

nice view and staff are kind and friendly.the breakfast is good!

a lovely start to the holiday, couldn't have been more welcoming - & there was an honesty bar which was lovely

no on site car parking

parking outside property. this was the only negative point.

booked two nights we stayed only one as we could not cope with a tiny room with miniature tv and wifi that didn

a problem, but be aware that parking is on the road and a steep climb to the hotel

parking was a challenge the first night as there was an event in town and all the parking lots were

room, excellent hosts and great breakfast

breakfast was perfect and very tasty, served on the table with sweet and savoury options

service, cleanliness, breakfast could not be better

there is a charging station for electric cars right in the parking lot

driving to durango means severe parking issues and no alcoholic drink possible

welcome was friendly, parking is possible, the room was spacious, lucious, with great bedding

it's also pet friendly and has superb, secure parking facilities

pet friendly, no charge, on a few meters from the hotel enough safe fields to let your dogs run

the communal kitchen.

pet friendly and walks nearby

parking in any spanish city is a nightmare and expensive

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

our was big and spacious, comfy beds, and internet/wifi worked like a charm

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

were pleasantly surprised by this hotel, which seemed quite new, was clean and modern and had a bar and restaurant

difficult to find car park on arrival. wifi was rather unreliable

wifi is very poor

the breakfast was not great. in the bar and chose was very poor. toast. sandwich or croissant.

chose this hotel because it was on our route to southern spain and was pet friendly and had secure parking

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

place to stay with our pet dog on the way to the port of bilbao

loved the little play corner for kids in the restaurant where breakfast was served

everything was great. kids friendly hotel

gym, pool, lobby and room- all was great and service was all perfect

cleaning room service staff were just so nice and professional

we had room service burgers one night too

very handy to have outdoor pool despite having to share with gym

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

the view to the inner court with people s drying laundry was a bit depressing.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

air conditioner quit working overnight on both nights of our stay. spotty wifi connection.

dry cleaning service despite it being listed on the in-room laundry information

front of house staff seemed a little inexperienced for such a high quality kitchen

reception & room service staff were really attentive and helpful

good restaurant, more than adequate gym, friendly staff

great room, free upgrade and free late check out. i really recommend this place.

well appointed room with a good shower and fast wifi

hotel with the bar and restaurant was a really great vibe staff very helpful and atmosphere was busy with lovely

hotel bar is lovely, and used by locals too

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

there are lots of restaurants and shops around the area and there s also a self service laundry shop

everything in hot laundry

plenty of electrical outlets, wifi

the main reason was the fact of being pet friendly

learned that due to covid the roof bar, gym and laundry are closed

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

a special commendation to all staff especially at reception and the bar lounge area

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

excellent breakfast bar very clean and great value

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

no bar or leisure facility

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

no laundry facility no oven and toaster facility available

nothing else, no bar or food facility

wifi did not work first night

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

everything was great. there is a very nice bar and restaurant on top.

located, clean and modern hotel complete with an outstanding rooftop bar and gym/spa facilities

admission to pool not included

asked for laundry service and reception informed me to leave the plastic bag in my room

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

pet policy - we traveled with 2 dogs and chose the hotel because it was pet friendly, but on

helpful staff made an effort offered a discount on the pet policy - see below

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

safe available and good and fast wifi (both free)

gym is included until 10pm

beds; great location; friendly staff; gym basic but will do; great coffee place cafeteria zortzi

used the laundry service twice and both times we received our garments back already in the afternoon: this

very clean hotel with helpful staff, beautiful lobby, a bar with a comfortable area to sit, relax, watch a

steam room / sauna was out of order, the gym equipment are ancient

time of gym ( from 10 am) is not guest friendly

the location was excellent. having the bar and restaurant in the hotel was a plus.