the only flaw we found was the pool tile is dangerously slippery!

the gym was not the best - some of the weights were missing

quietness the food and the gym i didn't get a chance to get in the pool but maybe next time

the individual working the bar used tepid coffee for irish coffee drink and i had to go to my room to make my decaffeinated

minor - the selection and pricing of the coffee bar in the lobby

the beds were comfortable and the kids enjoyed the pool. i enjoyed the hot tub.

soiled mattress, small gym, no continental breakfast & dirty elevators

breakfast was amazing and loved my waitress

from the staff, room cleanliness, exceptional breakfast and spacious rooms, as well as the pool, on site restaurant and gym i would say there isn’t anything that i think they need to

breakfast was good but way too slow

paid for a room with a patio and pool view but the room did not have a pool view rather the end unit near bushes and a hot and noisy

big rooms. nice, spacious pool.

pool closes early.

the lobby was beautiful, the pool as well

i was laying by the pool i decided to go for a dip and stepped on a metal bracket that was a part of the pool structure

they always accomodate my requests either for early check in and my preferred floor...

room was nice, there was a restaurant attached to it which made it convenient for breakfast and other meals

it is very clean and the food is tasty, especially the breakfast.

i still prefer a bar of soap for shower and not the lotions

breakfast was not included so we skipped it. i thought it was included

and the waiters made sure to get our order right and always made sure we were comfortable did laundry too very good place for shopping

wifi was unacceptably slow

the wifi connection was not so great in some part of the room especially the bed area.

there's free breakfast and free wifi

wifi was a major problem. it was off for most of the day

how the wifi isn t working well at all.

breakfast was average but that's

staff and also if available they will give late check out.

due to covid-19 the breakfast was limited and the pool and fitness center were unavailable

kitchen ran out of breakfast. i got there in the last hour.

the lobby and kitchen area were very clean, the staff was friendly, great location

no breakfast buffet

the fitness center is also nice too

staff courteous especially the man in the breakfast area

clean and updated kitchen with everything you need

more of a selection for the weekday breakfast

the pool, the atmosphere

the daily housekeeping service. on site laundry facility.

breakfast was included both hot and cold

though breakfast was included- i think the cereal seemed a little stale

kitchen area, roomy, pool, bed

clean, modern, centrally located, nice gym, friendly professional staff

the bar was delightful

location was perfect, and the breakfast wasn’t what i’m accustomed to but it wasn’t bad it was a nice covid free

great location, breakfast staff and front desk staff were both great-friendly and super helpful

the pool and location

the bar staff were amazing !

kids totally love the fact we can finally use the swimming pool

great spot for girls night with dinner, bar and spa

great for an adult weekend away from the kids

hotel & spa has become my home away from home

i could park my truck right by our room

i asked for late check out & received 30 additional minutes

would have liked a wet bar in the room and/or a small refrigerator

the bar food was delicious and the drinks were perfectly balanced

wish they had something in room stating where pool, gym and patio were,

valet parking was prompt

a place to rest, recharge, and got the gym

love the kitchenette area and that the hotel provided pot and pan and eating utensils

parking laundry service staff

friendly staff clean rooms and kitchen

quiet area. laundry room. clean room! fridge and microwave. hot water.

breakfast was basic and tv channels limited.

convenience of the location, because of were i was able to park my 18 wheeler

parking, wifi, & breakfast were included /free

wifi want working in the rooms for 2 out if the 3 days we stayed

the wifi worked very well, which was indispensable for getting some work done

also, this time, for the first time, wifi wasn't

exceptionally clean room wifi was excellent bed comfortable breakfast was very good

great pool for kids, comfortable room, great bathroom

great gym and pool. convenient laundry room. useful shuttle service

staff was friendly, bar was nice and it was very clean

the pool wasn’t heated! lol but it was a great place!

dinner - breakfast excellent service amenities pool pleasantly furnished

breakfast

swimming pool not available. coffee in rooms was very poor quality.

the comfort, clean and breakfast.

pool wasn't functioning, my kids were so mad, i chose it especially for the pool

gym only opens at 09:00

didn’t like the ice machine out of order no cheese for eggs also the dryer for my laundry took 3 hours to

nice pool but not heated in august... ice cold water... sad for the kids

rooms/beds were a tad bit on the smaller side, especially with family members (2 kids)

convenient. great breakfast.

there is a coin laundry right behind the train station so it’s like 8 mins walk from the hotel

the staff were really helpful and freindly and allowed for an early check in.

the staff was very friendly and accommodated my needs to help me out regarding early check in

comfort, cleanliness, early check in

early check in

midnight i was woken up to what sounded like kids running up and down the hall being very loud

friendly staff. early check in

held my kids hands

put out- we saw other guests who knew walk away with them- which started discord with the kids

the staff was very friendly. our room was very nice and clean. the breakfast was delicious.

the price for breakfast included, the beautiful and clean room was fair

cookies at check in were a big win with the kids

selection for breakfast was great

wifi was non existent

wifi poor connection in our room.

wifi connected but would not load websites

great staff clean room exceptional wifi great value

wifi was terrible in my room and there was no elevator which made carrying my luggage up and down

very friendly staff!!! very clean and good breakfast

everything. especially the breakfast

easy shuttle to the airport in the morning

didn't stay for breakfast

but we were offered shuttle service who can drop us off

thorough at check in, informing me of restaurant, bar, and room service hours, breakfast options, wifi, etc

is perfect wifi works well good water pressure in the shower

good wifi.

the outside pool was great

location couldnt be better,the hotel is beautiful with plenty of amenities pool,gym,bistro and bar what more could you ask for

the gym was closed

late check out time which is really nice

the gym, the doors leading to outside, opened by my room

laundry next to our room

breakfast or paying buffet or continental, restaurant, sauna, fitness centre, business centre, golf course onsite and private beach

clean, and recently renovated room with a kitchenette

the gym area is not that good

cleanliness, continental breakfast, staff friendliness

is hard to find on long island and the room is a mini suite with a pull out couch and a mini kitchen with all cooking equipment and their free breakfast is fantastic

a room with 2 queen beds and kitchenette, was shown a room with two twins and no kitchenette

breakfast is good also

i enjoyed the breakfast, and the seated area was nice

no breakfast. (what happen).

no real breakfast in the morning.

the breakfast was amazing. i felt safe and it was quiet. great location. will stay here again !

the breakfast was yummy.

breakfast has not been requested.

had breakfast at restaurant on last day, food was good not great

the fitness center never had more than one person in it but we saw it and the pool in use

didn t use any amenities like the pool or gym

wifi was weak. one of the valets was quite rude - demanding a tip.

wifi didn t work and only valet parking was available

wifi didn't reach the first room we had at the end of the corridor

if the hotel would invest some money to set up an up to date wifi

wifi had some issues but this was later sorted.

the pool, the room

rooms were very clean, kitchen very spacious

the indoor pool and gym were also fantastic amenities as was the guest laundry

beds were very comfortable and i loved having a kitchen to work out of with my family

the gym was will equipped and the breakfast has much variety.

comfortable beds and bath, coffee maker, gym excellent sushi bar in hotel polite staff walkable to train and

safety bar needed on the shower wall, not just in the tub

staff was excellent and accommodating for early check in. greeted by an exceptional valet.

bar staff (especially bria) were lovely and prompt with their services- great long island iced tea

the gym was a little small

still waiting for them to start serving breakfast again

breakfast was great and easy quick day starter

recliner and full kitchen

always clean. full kitchen. staff is great.

was expecting a little more than what was available for breakfast

breakfast was great

the coffee was great and always available. breakfast was mediocre but that was expected.

breakfast not stocked or replenished well.

breakfast was plentiful and food replaced as needed

was clear and timely; breakfast staff was helpful and lovely; rooms were large and

a room with small and ask for a queen size bed non available although i had reservations plus my kids had to walk in the cold outside to go to the pool dressed like a snowy day to avoid being sick

pool wasn’t clean couldn’t swim

the pool. the staff

the gym., because i really i wanted to exercise but it was only 14 up

having breakfast available.

wifi kept going in & out

modern, upscale, comfortable. staff friendly. great location. wifi good

poor wifi connection

rooms need updating. wifi was horrible.

quiet large confortable room. good bed, good wifi good tv

room was nice and the bar area was a nice little thing to do to get out of the room for a

excellent gym

bar is great friendly and always professional to include: hotel employees always very accommodating

hotel employees at the bar front desk and the team at the front desk

the food at the bar bistro was just average.

is a kitchen with a stove top and full size fridge

free breakfast, fast internet, excellent staff

love the little kitchen in there

was great having a mini kitchen. great hotel

access to indoor pool, nice fitness room, good breakfast and great staff

the breakfast was really nicely packed in the morning and in the bar/reception area there is free

breakfast was awesome

in morning received our breakfast

the breakfast had everything we needed, the orchid was the perfect touch

oh and the hotel provided wonderful breakfast boxes for each room guest, thoughtfully filled with delicious and healthy treats

liked the facilities offered, the pool and gym along with the other facilities such as the washing

liked the facilities offered, the pool and gym along with the other facilities such as the washing

like, i also enjoyed the breakfast and the room and amenities

friendly and really helpful, bed is super comfortable, fairly good breakfast options, wifi is great

size rooms comfortable beds and facilities good wifi pleasant staff close to shops and public

breakfast room , paper paltes and plastic cutlery poor wifi reception in the bedroom hand basin outside the

great wifi

there was free wifi

for $400 a night the breakfast was really a disappointment and underwhelming

were able to accomendate early check in, i stayed there for my sons wedding, which was at soundview

the bar wasn't taking cash and the atm was broken

nice breakfast included

the free continental breakfast was good

didn’t like that you said breakfast included. and there was none.

continental breakfast is the usual cereal, coffee, tea, juices, toast/jam/cheese spread, cake

like the location, there was a super market right opposite the hotel where we were able to get breakfast materials seeing that the hotel does not offer breakfast

breakfast was ok, but there was no hot food

breakfast was fine, but not much variety. location was good.

breakfast buffet, the gym, the bed, the shower, close to public transportation, next door to a pub, close to many food

clean. conveniently located. great breakfast. quiet.

clean and the breakfast was great

everything! breakfast is amazing, really clean and the staff is excellent !!

very convenience and breakfast,

the breakfast need to have more selection

staff was very nice and the shuttle

dryers in the laundry room could only be set for 6 minutes at a time, you have to keep inserting quarters to keep

breakfast is really a microwave reheated muffin with egg in a bag

there’s an iron & ironing board in the room & a guest laundry if you require one

the bar menu is good and tasty

only the bar food was available at the bar lounge

location to beach low pet fee

very friendly staff. nice bar and restaurant. close to beach. close to everything. parking easy.

the receptionist to the cleaners and bar and waitstaff was excellent

we were able to get a late check out which meant we could hang around

the business centre was great and the gym on site

hotel had a great little gym too

breakfast could have been better, the eggs were very runny, would to have liked more variety of

i workout daily and the small gym was well appointed with equipment in excellent condition so i got a decent hour workout upon my

helping staff. the guy at front desk was friendly and shuttle bus was good.

staff helpful and shuttle service was very useful

didn't work, took 3 times of asking to have someone look at it, when booking it said it had a spa in the room but did not

airport was close. shuttle left on time. room was excellent

were told the room would have a spa tub and it didn’t, the hot water only got luke warm, the sink faucet poured out water when it

close to a park for the kids

is a friendly, family facility, the pool very good clean area.

we also paid an extra $5 to get a king so we also got a small kitchen and a full sized frig

right off the beach big beautiful pool room are very clean and very big also very quiet and calming don’t even feel like we are

i am loving the huge pool. so refreshing on a hot day.

it had a full size fridge, and kitchenette

helped me by offering a late check out time

very clean, room was so comfortable. nice to have breakfast included. good gym facility.

room about the different spaces they have so it’s easy to find where the buffet is located, the gym, etc

breakfast was top tier

nice clean room, good breakfast and comfortable bed.

gym door was malfunction

breakfast - apple juice was a good

i mis that they didn't have continental breakfast ud83dude15

breakfast could be better!

i forgot to get breakfast.

no water bottles or kettle, minimal snacks for breakfast

poor tv reception and very slow wifi

poor and inaccurate instructions for wifi

wifi did not work so i had to pay to activate my cellular plan

i usually don't care about the wifi, but this time we used it for a work video call, and it worked very well

there was zero info about wifi log on

wifi - not secure and did not appear free

wifi in the rooms could definitely be better i had to go down to the lobby to get good connection

the wifi was working so perfectly

facilities eg wifi in the room, aircon, and heater and customer relations

every 30 minutes from jfk airport, very comfy bed, wifi worked perfectly, tasty breakfast, i would recommend this place for a one night before flight

the location, late check out, airport shuttle, laundry facilities, & the breakfast!!!

the staff were pleasant & welcoming. the breakfast was good & had variety.

that it had a customer usable laundry on site

they let me check in at 9am and sent the shuttle to jfk to pick me up

breakfast was generous

hallways, gym equipment, elevator and rooms (especially the shower/bathroom) needs a complete upgrade

24/7 access to a gym that also had a sauna

conveniently to jfk, with a shuttle, clean comfy rooms.

there wasn't any carts for luggage's and we had to take up n down all out stuff and tend to our kids

everything is self-service and not recommended for travelers with kids

the spa bath jacuzzi was very relaxing!

the front desk person was rude. the spa tub didn’t work as advertised

the towels was ruff for price of spa tub room should have better towels

the spa was nice the room was clean and the service was good ?

the jets in the spa bath in this particular room did not work properly

kids need to walk up to the 3rd floor after the long travel

noises way past posted 5pm gym closed at 5pm after a 4pm check in which is insulting

we only came because we were invited to a party for the kids in staten

the gym!! it should be equipped!

she waited all the way till the end for us including young kids to finish the breakfast very patiently and with a smile

breakfast was good. location was excellent. staff was helpful.

comfortable bed, spacious and well-equipped gym

breakfast was decent

in addition, the breakfast was plentiful and delicious

the breakfast was great and there were tons of options.

wifi was not working for me

wifi, very helpful staff, hot shower and very comfortable bed, shuttle service to airport very

d some other guests)

bed, free wifi. dinner was really excellent.

wifi did not work , bush shuttle to and from the hotel was out of service

the breakfast room is large with a tv and the assortment of breakfast food is amazing

breakfast was good

lack of parking and the breakfast choices were not too good, especially if you have dietary

breakfast area is a bit small

breakfast could be better.

i really feel this hotel with the bar up on top on the roof is badass and i will say those words badass good for you guys

they have a rooftop bar and you can order food as well

the rooftop bar was closed but the oo lounge was great.

the spa tub the balcony and the staff we're amazing.

location and shuttle to spa castle

the breakfast was grab and go very limited​

never wanted to give towels, they had no laundry soap the whole 5 days no drinks in vending machine when asked staff a question they had

staff is very pleasant. laundry room is very nice.

our room close to the laundry room, loud tv sounds all

surprise additional $20 per night to park your car, i don't mind the additional $25 a night pet fee but it would be nice if it was part of my total when i made the reservation

very very nice hotel and staff. hate we had to miss breakfast

shuttle from airport, perfect location, beautiful clean room and the staff especially at the front

front desk, shuttle bus driver and people in cafeteria are very kind and willing to help

to lga great choice for late arrival and international flight the next day

gym

not room, phone in room not working, room was extremely cold, no heating instructions, no info on wifi given by person at desk

desk are not helpful my key was cancelled on my 3rd day wont work wifi is weak and u always have to log on every now and then we ask front desk if they can call a

able to connect to the wifi on my computer, even after multiple tries, asked the staff about it, but nothing and no one

free wifi

sheets, stains on the blanket, the moldy ceiling that was coming apart, no television remote or wifi access, dirty carpet, moldy tiles in bathroom, super hard bed, black hairs on the pillow cases

housekeeping, no room service, no breakfast also unde construction and amenities were very poor

the fitness center was decent and clean

great location. staff was awesome. room service was extra nice!!!!!

the shuttle driver was awesome, and most of the staff was very friendly and helpful

the staff were amazing!! kevin the shuttle driver was just the best!