the breakfast was really nicely packed in the morning and in the bar/reception area there is free

in morning received our breakfast

these post covid-19 times i am not feeling the open breakfast buffets or open continental dining room breakfasts with other guests anymore

the breakfast had everything we needed, the orchid was the perfect touch

location was perfect , breakfast was tasty

bar in the lobby

swimming pool and gym

staff was friendly, bar was nice and it was very clean

great gym and pool. convenient laundry room. useful shuttle service

location was perfect. breakfast meal was good. bar was also very nice.

the wifi was very poor, rooms was good size bathroom a little bit on the small side ok if you are on

d install properly working fridges), then the hotel was for a new york sighseeing trip just

wifi didn't reach the first room we had at the end of the corridor

if the hotel would invest some money to set up an up to date wifi

wifi had some issues but this was later sorted.

comfortable beds and bath, coffee maker, gym excellent sushi bar in hotel polite staff walkable to train and

there is no gym and the breakfast included is really poor

bar staff (especially bria) were lovely and prompt with their services- great long island iced tea

would be nice to have a coffee/snacks service throughout the day or at least for the bar to be open before 5pm

safety bar needed on the shower wall, not just in the tub

a little far away from my grand-kids , but worth the drive t the north shore

the free continental breakfast was good

for $400 a night the breakfast was really a disappointment and underwhelming

the front of the building and the lobby was pretty. they gave us early check in

pool hours are from 9-5 on the weekends, and it have a bar and the restaurant

great wifi

there was free wifi

friendly and really helpful, bed is super comfortable, fairly good breakfast options, wifi is great

breakfast room , paper paltes and plastic cutlery poor wifi reception in the bedroom hand basin outside the

size rooms comfortable beds and facilities good wifi pleasant staff close to shops and public

me and my indiana bestie (ace) enjoyed the pool

the room was fantastic. breakfast was delicious.

cozy and gym & pool is open and kept very clean

gym and pool need renovation

cozy and gym & pool is open and kept very clean

we were not aware that a pool and gym were available

the daily housekeeping service. on site laundry facility.

laundry room out of order ( necessary for us as a family of 4 with an infant )

good location, free parking, ev charger on site.

property has everything included, no hidden extras: pool, gym, daily breakfast and roomy rooms that have cooking facilities and lounge area as well as

midnight i was woken up to what sounded like kids running up and down the hall being very loud

friendly staff. early check in

comfort, cleanliness, early check in

early check in

held my kids hands

breakfast was great

clean, easy check in, nice staff, great breakfast

morning breakfast and quiet place

good breakfast, caring and friendly staff to meet your needs

breakfast was great

breakfast is not buffet as usual, but the hotel offers some snacks

the breakfast is a little basic but i had a kitchenette so didn’t need it.

our room close to the laundry room, loud tv sounds all

surprise additional $20 per night to park your car, i don't mind the additional $25 a night pet fee but it would be nice if it was part of my total when i made the reservation

she did great job for an early check in

easy access of the hotel, the friendliness and efficiency of the staff were as expected, and the breakfast was very good

the size of the room very comfortable, breakfast was great best part of the stay was the staff

big, comfortable and have a very good kitchen accessories

fitness center needs a face-lift

did not have breakfast

breakfast was acceptable. the room was clean.

the front desk staff, kitchen and maintenance personnel were amazing

more than one occasion guest had to stand in line for over 15min waiting on food to come from the kitchen

ohh and i enjoyed the gym

pool seemed dirty the gym was way too small and didn’t have necessary equipment that man would use no windows so the

i was on the 5th floor and the wifi signal was not very consistent. i'm sure this can be fixed.

wifi was a major problem. it was off for most of the day

the channels and the wifi

the wifi connection was not so great in some part of the room especially the bed area.

wifi was unacceptably slow

breakfast but not varied; it might be an idea just to add/replace one or two items per day

not breakfast

i still prefer a bar of soap for shower and not the lotions

and the waiters made sure to get our order right and always made sure we were comfortable did laundry too very good place for shopping

the bar was nice

the pool and the room so clean

love the kitchen, spacious room and good selection at breakfast

the kitchen was fully stocked with plates, utensils, pots, coffee, cups, stovetop, etc

i really enjoyed how the room had its own kitchen abs was able to cook for the time i was there

the pool and mini golf was cool too

definitely book your spa appointments ahead of time that is no pop in service :-)

my friend and i didn t use the gym or pool this trip but it s always wonderful

wish they had something in room stating where pool, gym and patio were,

a place to rest, recharge, and got the gym

king bar and red salt restaurant are truly exceptional

room and breakfast

breakfast amazing, staff very friendly, very clean , and family environment

the complimentary breakfast was delicious

very convenience and breakfast,

everything! breakfast is amazing, really clean and the staff is excellent !!

a place to bring kids it was so smoky on the second floor and i don’t smoke my room smelled like smoke no cable

not good for kids

was given to someone else, secondly they gave me a room on the first floor all you can hear were kids running down the halls all night and then had prank calls at 7am a few times which was

not worth your money especially when early in the am you hear kids running up & down the hall

is accessible for folks with limited mobility - i liked that it's really not a place meant for kids to be, adults only

the staff were super helpful in the kitchen area

loudly, which disturbed my sleep, because my bed was beside the wall of their dining table or kitchen

i called to the front desk to ask for a blanket at 8:20pm when the kids were going to bed, and had to leave a recording because no one picked up

our night caps were very delicious since the bar was still opened when i checked in

the room above mine had kids stomping or running around 12 am in the morning

they always accomodate my requests either for early check in and my preferred floor...

to the corona virus, i decided to book a suite here so that my daughter and i can lounge by the pool

the pool table and ping pong table in the game room were a lot of fun for our group

i was laying by the pool i decided to go for a dip and stepped on a metal bracket that was a part of the pool structure

pool closes early.

we enjoyed the game room( ping pong table and pool table)

i could park my truck right by our room

i asked for late check out & received 30 additional minutes

room was in the basement and it was where all staff do laundry and make noises all night and my room had no toilet paper it was

offsite, on the street, or across the street, and then walk to the front desk with luggage and/or kids

the spa bath

i got the king spa room

i love quiet comfort cleaness nice breakfast everything was perfect and very private.

and as if the kids don’t spend enough time in the water we got to use the hotel pool too which is tiny, but nice

exceptional breakfast and spacious rooms, as well as the pool, on site restaurant and gym i would say there isn’t anything that i think they need to improve

breakfast was 16.99 a person the amount i paid should have included breakfast

try to give my kids a bath and the stopper in the bathtub did not work

was very friendly, the room was big enough for me and 3 kids

the gym was not the best - some of the weights were missing

the individual working the bar used tepid coffee for irish coffee drink and i had to go to my room to make my decaffeinated

we were early so we used your wonderful pool and outside tables

no complimentary water, the room didn't have a book of guide listing features or numbers, the bar area

minor - the selection and pricing of the coffee bar in the lobby

hotel & spa has become my home away from home

the spa was also very nice

stay at the viana the facility is clean and well maintained they have an excellent restaurant and bar and the bed is above and beyond

if you happen to go to the bar and get alex as a bartender, you just hit the jackpot - he’s great

spa was excellent

the spa tub the balcony and the staff we're amazing.

the rooftop bar was closed but the oo lounge was great.

the 8 fl bar music was too loud in 6 and 7 fl area

i really feel this hotel with the bar up on top on the roof is badass and i will say those words badass good for you guys

they have a rooftop bar and you can order food as well

very accommodating and even offered late check out

the room was really small so not worth the price paid but i guess that’s from them having a late check out which was

the bed was comfortable and was happy with the late check

newly renovated with an airport shuttle was a huge bonus!

servise she was nasty and then 2 fight and were late night kids sceaming and beer

hotel was very clean, very close to spa castle (2 min), a perfect breakfast with an amazing view

ac or heating working properly and kids were noisy my room was near elevator, so it was noisy

shuttle service was fast and friendly

breakfast was ok but could have a few more choices for breakfast

daily breakfast, easy access

cleanliness & breakfast

lack of parking and the breakfast choices were not too good, especially if you have dietary

breakfast area is a bit small

we did our laundry at the hotel, very reasonable for both the washer and dryer

not able to use the gym; we could wear our masks and the they could restrict the number of

think that it should be advertised that the breakfast buffet is not included

beds were too small for 2 people it was may be double bed for kids not adults ask for extra blankets instead they provide us cotton

bed is good, environment is nice and 24 hr shuttle service

there is no floor diagram! the swimming pool and gym are only open for 4 hours.

no bar or food!!!!

comfortable beds, staff was helpful, free shuttle service to/from airport, 2 miles from chase

location and cleanliness and shuttle service to airport

the gym was closed.

needed late check out he manger was rude and nasty said i have to pay $80 extra for late check out he was

able to connect to the wifi on my computer, even after multiple tries, asked the staff about it, but nothing and no one

desk are not helpful my key was cancelled on my 3rd day wont work wifi is weak and u always have to log on every now and then we ask front desk if they can call a

not room, phone in room not working, room was extremely cold, no heating instructions, no info on wifi given by person at desk

sheets, stains on the blanket, the moldy ceiling that was coming apart, no television remote or wifi access, dirty carpet, moldy tiles in bathroom, super hard bed, black hairs on the pillow cases

about the wi-fi they usually give me the pass word when i pay but no wifi was giving to me to sign in into it

had a room with kitchen facilities.

ice machine, coffee, and the kitchenette was not stocked with normal kitchen items to use with a kitchenette

could’ve provided more basic dish needs for the kitchenette so we didn’t have to buy items as they were very limited and not

we also paid an extra $5 to get a king so we also got a small kitchen and a full sized frig

i love the fact that the property has a swimming pool

location and cleaniness, downside is no free breakfast. i would definitely stayed again

better breakfast menu

terrace bar as promised, no place to eat breakfast, even saturday a party goes on under highway bridge til

no restaurant or bar open at this time

lack of breakfast

breakfast was in a nice room and there was a good variety of food

they also offered breakfast in the morning between 7-10am

you get free breakfast in the morning & free wifi

we were lucky enough to get early check in which was greatly appreciated after a long flight

walking distance to citi firleld. nice room and good breakfast in the morning.

early check in

breakfast area was well maintained, clean, food was great

gym only had one strength/weight machine in addition to cardio options

good breakfast, clean room/bathroom and gym..

gym is hardly even basic

were clean and the breakfast was efficient

had to be at the airport at 5:30am but shuttle service didn't start until 6am

great location. staff was awesome. room service was extra nice!!!!!

they don't care about you and your family and small kids

housekeeping, no room service, no breakfast also unde construction and amenities were very poor

the fitness center was decent and clean

they gave me early check in at no cost and we're very attentive to answer any questions

hygienic and everything was working (hairdryer,microwave,refrigerator,television, wifi) flushing mall was 10 mins away by (+)room and bathroom were very clean, the wifi worked well and the hotel's location is closed to the subway and train station (*) wifi worked well (+)conveniently located to citi field had elevators to the floor, room cleaning, ac, mini fridge, wifi (+)free breakfast, free wifi, directv movie channels, location near flushing food, new furnishings (-)wifi (-)sent me a message to let them know otherwise they wouldn't secure my room and if i didn't pay for wifi during my 17 hour flight i might've missed that message (+)clean area is nice wifi is good breakfast has many options (+) wifi okay and good sized rooms for families (yey) (+)comfortable bed wifi good good bathroom good location

no room service options

convenient, centrally located; very good breakfast offering; free coffee and water all day; fast enough and reliable

the breakfast room is filled constantly by the lady in charge

plenty of places to eat walking few minutes shopping free breakfast

the rooftop bar was great!

easy to use gym on-site

another plus, was a rooftop bar on top of the hotel but it is another business (not connected to the hotel)

breakfast was not replenished in time.

beautiful room 2 way city views. breakfast area could use a little more upkeep

was very nice every day shuttle was very nice to the airport

was slightly disappointed with the tardiness of the shuttle

i did not get to try the breakfast but that was because i had to leave before it was time for it be served

the beds were comfortable, the showers had plenty of hot water, the great breakfast had many options, they stored our suitcases after checkout so that we could leave to get

was so nice and friendly and they gave us a courtesy late check out no problem you are all very great i appreciate you

to “breakfast” on your website’ views of the food such as eggs sausage bagels; was not available

the rooftop view was nice for breakfast

there was no breakfast offered. there was coffee.

lack of breakfast options

breakfast is just ok and there should be a microwave in the room

i love using the gym

has a nice streak house right next to the building, the sauna was nice to have a long with the gym and overall felt very safe having cameras all around the hotel and the staff was friendly and

lady who does the laundry for the facility is also very accommodating

i was surprised not many guests used their gym and sauna

from the ladies that clean the rooms , to the lady that does the laundry and especially vinny at the front desk

staff allowed a late check out

wifi want working in the rooms for 2 out if the 3 days we stayed

the wifi worked very well, which was indispensable for getting some work done

also, this time, for the first time, wifi wasn't

very comfortable hotel - good bed, quiet, good wifi, good staff, good parking

parking, wifi, & breakfast were included /free

the free wifi is so slow. what a joke. you have to pay $10 to get

in addition, the free wifi was very

receptionist at check in didn t provide a basic information like breakfast time ot wifi password and answered questions as if he was punished to be working

good wifi connection

didn t like that they lied about the free wifi

free shuttle to lga. nice gym and restaurant in hotel.

kids enjoyed seeing the planes landing and taking off

the food and bar were also very favorable

gym was great bed very comfortable service and staff great location and parking great breakfast was

free shuttle to lga, friendly staff, clean rooms and nice gym.

the gym the showers were cold

comfortable bed, no noise, helpful staff, free shuttle to airport.

the hotel staff were great, breakfast was good, kids enjoyed the pool, fitness center was nice, and the rooms were clean

the staff was very accommodating. great breakfast.

parking out side pool was out side i have to walk from main door to another hotel to use the gym and pool was very cold out side and breakfast was bad staff in hotel not

wifi was strong

free parking. wifi. and t.v.

wifi didn't work

it was too noisy wifi was very poor

didn t have card service and didn t let us know b4 we got there the atm fee is only $200 they wifi is horrible and they don t have room service

shuttle service could have extended to cover the subway station - rather than just the airport.

bar & restaurant on lower level which was very

they have made a shuttle available for me

the barman was excellent. beds comfortable and the gym clean and big enough

bar has great food as well and the free airport shuttle was clutch

noisy from traffic; no help getting access to wifi even though it was provided; no amenities ex coffee; dark

missing a do not disturb sign, no wifi instructions

not comfortable for working, wifi not work properly, no one change towels

wifi not working through out my stay. complained till now.

good wifi.

the breakfast was also quite decent

would appreciate more variety in the breakfast options

decor, breakfast, large tv, iron and ironing board, ample electrical sockets, hotel staff, soap and lotion

breakfast was great and the location was central and close to the train station

the breakfast was also quite decent. helpful and responsive staff.

clean, good breakfast, good coffee

also the breakfast was mid real regular

big room with kitchen

the fact that they have breakfast available

breakfast included..

didn't like the fact that there its no refrigerator in the spa rooms

the jets in the spa bath in this particular room did not work properly

they don’t provide soap for the spa bath room at least something travel size for the customer

jet spa wasn't working correctly

the spa bath jacuzzi was very relaxing!

gym

hotel is older and may need a bit of tlc but it was clean, had a gym and the breakfast was surprisingly very good (hot and cold options in a buffet)

breakfast was good kids were satisfied

if i recall correctly, i had a problem to find some appropriate tv channel for the kids, too - but then, it's not a hotel for kids, i guess

we only came because we were invited to a party for the kids in staten

helped me by offering a late check out time

late check out at 1 pm

was right there breakfast in the morning nothing to complain about it was nice and quiet everything was

accommodated my early check in request-after spending the last 48 hours sleeping in an airport with my dog, the

didn’t like the single use items for breakfast including plastic cutlery, paper plates and non recyclable cups

breakfast was amazing, room was comfy and clean.

breakfast - apple juice was a good

breakfast was not outstanding . location was however ideal

no water bottles or kettle, minimal snacks for breakfast

i forgot to get breakfast.

i didn't like the breakfast. it was the same every day and not worth the price.

they don’t have that typical complementary breakfast, they do have a grab and go bag with fruit juice, granola ect

i asked for early check in and they readily accommodated me

5 hours before my check in time but she allowed me early check in

staff were really good on arrival ideal breakfast clean, secure and great shuttle dalton steakhouse sports bar is less than 5 mins

nice and simple. updated and clean. close the airport. free shuttle to the airport

she helped us immensely with our onward journey and was really friendly with the kids

breakfast decent, bar at front desk nice, kids liked pool

just some kids running making noise beside that it was good

there’s no pool the kids were looking forward to that

breakfast was not what was posted on the pictures it was bag breakfast my kids only got to use the pool once in the 15 they said it was closed at 6:00 pm but it say it

room quality, quietness, cleanliness, decor, beds, bathrooms, breakfast and helpfulness of staff

breakfast was relatively simple but full of options

pull out style bed was very nice for the kids

don't open, no bathtub, bed a little soft and could use extra blanket, not enough hangers, gym did not have lower weights, like 3 lb, 5-lb, 7-lb

the breakfast hours should be extend to 10am. not 9am.

noise of moving furniture throughout night and day, no wifi , no microwave in room , no changing of towels for stay of more than 1 night and no face

very friendly staff, good wifi, good heating/aircon clean rooms

the wifi was catastrophic

wifi

rger king) and a drice-thru

free parking. walking distance to yankee stadium, easy check in and out, free coffee

free parking. didn't see any bugs. affordable hotel in the bronx.

parking is a plus