pool deck had an ant infestation which i reported to the front desk

the whole hotel was clean, down to the pool and gym areas

breakfast

the breakfast was outstanding

excellent and courteous staff. very nice and clean facility. gym onsite. free breakfast.

us most of our money back so we can actually buy extra food some we cannot use the pool at the gym but like i said i do understand because of the covanta virus but i could have found a cheaper

the pool, the atmosphere

broken equipment in the gym no shower in the pool area. no jacuzzi

property has everything included, no hidden extras: pool, gym, daily breakfast and roomy rooms that have cooking facilities and lounge area as well as

small gym available

breakfast was amazing

breakfast was average but that's

ohh and i enjoyed the gym

liked everything including the complimentary breakfast and the complimentary coffee that was kept in the lobby

bottles, coffee/tea service in lobby, gym, breakfast, pull out shelves, nice staff at desk & kitchen

how the wifi isn t working well at all.

wifi was unacceptably slow

the channels and the wifi

i stayed on the 5th floor and the wifi was not consistent.

there's free breakfast and free wifi

breakfast but not varied; it might be an idea just to add/replace one or two items per day

i was a bridesmaid and was not provided any early check in, not even 30 min early

i loved the convenience if early check in i had requested.

we didn't have breakfast on site but there were also a few chain breakfast places on the same street if people

i loved the small gym it was good to use some equipment again

staff courteous especially the man in the breakfast area

no breakfast buffet

there was a lot of counter space in the kitchen area

pool and game room

the kitchen was fully stocked with plates, utensils, pots, coffee, cups, stovetop, etc

they always accomodate my requests either for early check in and my preferred floor...

i was laying by the pool i decided to go for a dip and stepped on a metal bracket that was a part of the pool structure

the lobby was beautiful, the pool as well

rooms are very large and all have a patio that faces the pool

had a suite that had a terrace that leads to the pool

room had high ceilings, beautiful kitchen

the beds were comfortable and the kids enjoyed the pool. i enjoyed the hot tub.

i always love my breakfast , the pool and hot tub so close to many activities

didn't work well, only had 4 floors but elevator ran slow, kids brought swim gear but pool was closed

the beds were comfortable and the kids enjoyed the pool. i enjoyed the hot tub.

i always love my breakfast , the pool and hot tub so close to many activities

gym was nice. room had adequate space with appropriate amenities.

we were early so we used your wonderful pool and outside tables

minor - the selection and pricing of the coffee bar in the lobby

king room w/ sofa bed perfect for me and my 3 kids

the gym was not the best - some of the weights were missing

was great, the bar man, german, was an excellent chap

spa was disappointing- i had a scalp massage and foot massage and it was mediocre, i expected

the manger was treble they asked for $50 for early check in

my friend and i didn t use the gym or pool this trip but it s always wonderful

the valet parking was easy and super friendly

spa was excellent

property was nice best part was the spa treatment.

stay at the viana the facility is clean and well maintained they have an excellent restaurant and bar and the bed is above and beyond

hotel & spa has become my home away from home

great for an adult weekend away from the kids

i could park my truck right by our room

i asked for late check out & received 30 additional minutes

swimming pool and gym

staff was friendly, bar was nice and it was very clean

the room was very clean, and the laundry facility was great—very useful as we had to stay for a few days

the atmosphere looked incredible. i loved the bar restaurant set up, and the room was so nice.

great pool for kids, comfortable room, great bathroom

held my kids hands

early check in

late check out

midnight i was woken up to what sounded like kids running up and down the hall being very loud

friendly staff. early check in

wifi didn't reach the first room we had at the end of the corridor

the wifi was very poor, rooms was good size bathroom a little bit on the small side ok if you are on

wifi was weak. one of the valets was quite rude - demanding a tip.

wifi didn t work and only valet parking was available

if the hotel would invest some money to set up an up to date wifi

would be nice to have a coffee/snacks service throughout the day or at least for the bar to be open before 5pm

the gym was a little small

comfortable beds and bath, coffee maker, gym excellent sushi bar in hotel polite staff walkable to train and

there is no gym and the breakfast included is really poor

bar staff (especially bria) were lovely and prompt with their services- great long island iced tea

i loved the kitchenette, the friendly employees and great customer service.

kitchen laundry

having the kitchen facilities and this month the price was good.

was a great stay , enjoyed it . great staff , room was clean , kitchen was great .

breakfast was basic and tv channels limited.

was bummed bc our kids would have enjoyed

to much young kids being

room was a good size enough room for the 5 of us 2 adults and 3 kids

the bed was extra comfy. breakfast was hot and great .

pool wasn't functioning, my kids were so mad, i chose it especially for the pool

need nicer towels or use better smelling laundry detergent

swimming pool closes way too early, my kids were very upset

meanwhile i heard doors slamming all night, kids running around

breakfast is your choice of what you want to eat,scrambled eggs fried potatoes, sausages, waffles,

breakfast menu and rift raft.

the staff, location, breakfast, parking

breakfast was great and always is.

the breakfast was extremely well done and delicious with a very nice variety

the rooms and the breakfast area are so clean

great room, great to stay with kids, and breakfast excellent

but we were offered shuttle service who can drop us off

i wish they advertised their free shuttle service

everything. especially the breakfast

easy shuttle to the airport in the morning

the shuttle driver was very nice and drove us into town to eat

wifi want working in the rooms for 2 out if the 3 days we stayed

exceptionally clean room wifi was excellent bed comfortable breakfast was very good

parking, wifi, & breakfast were included /free

the wifi worked very well, which was indispensable for getting some work done

very comfortable hotel - good bed, quiet, good wifi, good staff, good parking

convenience of the location, because of were i was able to park my 18 wheeler

location was perfect , breakfast was tasty

these post covid-19 times i am not feeling the open breakfast buffets or open continental dining room breakfasts with other guests anymore

the breakfast had everything we needed, the orchid was the perfect touch

in morning received our breakfast

breakfast included delicious, authentic bagels that are not so easy to find anymore and perfect for

there was free wifi

great wifi

size rooms comfortable beds and facilities good wifi pleasant staff close to shops and public

friendly and really helpful, bed is super comfortable, fairly good breakfast options, wifi is great

breakfast room , paper paltes and plastic cutlery poor wifi reception in the bedroom hand basin outside the

the staff were really helpful and freindly and allowed for an early check in.

the staff was very friendly and accommodated my needs to help me out regarding early check in

noisy room i was next to laundry room place needs a total renovation

has a nice streak house right next to the building, the sauna was nice to have a long with the gym and overall felt very safe having cameras all around the hotel and the staff was friendly and

lady who does the laundry for the facility is also very accommodating

i love using the gym

the basement gym is large but there were no free weights, just an old universal machine that did not work

- carpets on the floor -no internet connection due to bad wifi

wifi connected but would not load websites

wifi poor connection in our room.

fridge stopped working, bathroom was very small, decor was poor and no wifi information in the room, i did not ask because i got tired of calling for everything

good working wifi

is perfect wifi works well good water pressure in the shower

thorough at check in, informing me of restaurant, bar, and room service hours, breakfast options, wifi, etc

good wifi.

absolutely beautiful, outside pool, washer & dryer, very clean rooms, and parking

was pleasant and thorough at check in, informing me of restaurant, bar, and room service hours, breakfast options, wifi, etc

they had a wonderful breakfast with lots of choices and a sweet staff to help you

no golf channel on tv

the gym area is not that good

the gym was closed

gym seems like an afterthought, hidden away down a flight of stairs, and very limited

definitely not a place to stay with kids

comfortable facility with nice front desk staff and excellent breakfast

when traveling with kids, having a pool is a make or break decision

another, stained carpet, and all disgusting nose from next rooms which was unsafe to stay with kids

than just soap price is extremely overpriced for an inn common area could use more facilities for breakfast/light

the complimentary breakfast was delicious

everything! breakfast is amazing, really clean and the staff is excellent !!

room and breakfast

breakfast buffet, the gym, the bed, the shower, close to public transportation, next door to a pub, close to many food

breakfast was pretty great

a little far away from my grand-kids , but worth the drive t the north shore

they also did a buffet breakfast with a roaring fireplace

the breakfast was outstanding

lot of teenage kids running around the property with no supervision

pub only open thursday-saturday excellent breakfast/ coffee beautiful

had to pay extra for breakfast even though tasted good and no food offered for dinner.

didn't have breakfast because i didn't get to bed until 3:00 am, and by the time i woke up, it was already

the indoor pool

breakfast has not been requested.

didn t use any amenities like the pool or gym

the pool/jacuzzi and gym were available for use via private reservation to maintain safety

great accommodations, good breakfast, friendly staff.

staff were extremely nice and helpful. kids enjoyed the pool.

the gym was will equipped and the breakfast has much variety.

rooms were very clean, kitchen very spacious

shuttle service was very good and rooms were clean, well kept, and modern looking

free shuttle noise outside. people talking yelling,

breakfast could be better

) the only thing i wish it was on website that there is no shuttle after 11 pm, cause they waited for quite while and only after understood to take

continental breakfast with waffles made on the spot

clean, helpful staff, airport shuttle and very close proximity to airport.

bathrooms next to large burst area and gym had key card locks but the room key would not open and no sign

breakfast, gym and close to airport

the staff at check in also promised us a late check out at 4pm

the shuttle service to and from the airport was a plus

was expecting a little more than what was available for breakfast

breakfast was great and easy quick day starter

always clean. full kitchen. staff is great.

the kitchen is convenient for us to cook some food.

having a kitchen in my room.

continental breakfast & close to jfk airport

free breakfast in the morning, laundry in the hotel and a late checkout at 12pm

was closed to jfk airport and the shuttle was very convenient

convenient shuttle service, laundry room in the hotel, 24hr burger king next door.

i have two very small kids, it's cold outside, we're waiting in the street where they told us

quiet large confortable room. good bed, good wifi good tv

modern, upscale, comfortable. staff friendly. great location. wifi good

wifi was weak

internet wifi was barely adequate

room was comfortable, good size, coffee pot in room, fridge, free wifi breakfast available for purchase in the

helped me by offering a late check out time

breakfast not stocked or replenished well.

the continental breakfast was very nice

nice, clean, new hotel with anindoor pool and jacuzzi.

the breakfast was incredible value

was clear and timely; breakfast staff was helpful and lovely; rooms were large and

i did not have no breakfast, was in a hurry too leave for work

was pretty good easy access to go anywhere through subway and breakfast was good

reached there early in the morning and i was really pleased as i was given early check in

the breakfast tasted pretty good as well

staff was friendly and allowed me to get an early check in at 12 noonud83dudc4c

the staff was extremely friendly and helpful . the breakfast was good..

room was small and not fit for kids wanting to move about

having breakfast available.

was nice and it was very cleanunfortunately it wasn’t advertised at the pool was closed the gym was closed and there was no hot breakfast those are the reasons that i booked the

is neat and clean, friendly staff, breakfast is great, ample channels to watch on tv, comfy beds, convenient free parking

no water bottles or kettle, minimal snacks for breakfast

breakfast to go is available but not vegetarian. more vegan options can be added.

breakfast was a joke - a small bag with a yogurt and biscuit

breakfast was not outstanding . location was however ideal

breakfast could be better!

i k ikeda that they had a self laundry and that they dryer sheets and laundry soap were

bar is great friendly and always professional to include: hotel employees always very accommodating

room was nice and the bar area was a nice little thing to do to get out of the room for a

excellent gym

the food at the bar bistro was just average.

nice staff and big rooms with kitchen

the employee in the breakfast area was slow in putting breakfast out, and it would be several people waiting for

was great having a mini kitchen. great hotel

staff accommodate you when you have allergies to the free breakfast they

staff and room and location were great. the breakfast was 5 star and plentiful.

liked the facilities offered, the pool and gym along with the other facilities such as the washing

like, i also enjoyed the breakfast and the room and amenities

liked the facilities offered, the pool and gym along with the other facilities such as the washing

calling the shuffle is cumbersome for people that don t have access to wifi

clean, good wifi, complimentary coffee.

location, on site restaurant, shuttle to jfk, wifi free

poor tv reception and very slow wifi

the free wifi was quite temperamental and kept disconnecting which was not ideal as i was unable to use

didn't like the fact that there its no refrigerator in the spa rooms

the towels was ruff for price of spa tub room should have better towels

jet spa wasn't working correctly

the spa bath jacuzzi was very relaxing!

the jets in the spa bath in this particular room did not work properly

wifi in the rooms could definitely be better i had to go down to the lobby to get good connection

should have whats app or similar technologies to enable foreign visitors to use existing jfk wifi to contact the hotel

water pressure was low in shower, toilet kept getting clogged, wifi was onlying dropping.

every 30 minutes from jfk airport, very comfy bed, wifi worked perfectly, tasty breakfast, i would recommend this place for a one night before flight

a local sim card, you will have to call to the hotel in roaming from your phone as there is no wifi at the federal circle station

noises way past posted 5pm gym closed at 5pm after a 4pm check in which is insulting

breakfast was good kids were satisfied

the shower had good pressure, there was also a small bath, good size for our kids, and plenty of nice towels to use

we were a family disturbed by the family next doors in/out and loud kids playing in hall slamming doors

this last time kids were screaming and sounding like they were tearing up the room

breakfast was excellent, there was very little else that could have been included

though close to the airport (with free shuttle to it, we didn’t hear a thing

the newer hotel just across the drop off area has a great bar and restaurant

the staff were pleasant & welcoming. the breakfast was good & had variety.

shuttle to airport was very convenient

breakfast could be better.

breakfast was good

cleanliness & breakfast

the breakfast room is large with a tv and the assortment of breakfast food is amazing

breakfast was ok but could have a few more choices for breakfast

the hotel was decent, it has gym facility, complementary water and 24/7 service from hotel to the airport

the shuttle bus worked well which was the prime reason for choosing the hotel

location, gym and breakfast.

conveniently to jfk, with a shuttle, clean comfy rooms.

everything is self-service and not recommended for travelers with kids

stayed in a king spa room

the room was very modern and had a beautiful spa tub.

the spa tub the balcony and the staff we're amazing.

the 8 fl bar music was too loud in 6 and 7 fl area

they have a rooftop bar and you can order food as well

our room close to the laundry room, loud tv sounds all

our flight was cancelled and the front desk agent went above and beyond to sssist us with an early check in

more varieties of breakfast

the breakfast was grab and go very limited​

no breakfast.

(it wasn’t a flattering picture) i was afraid to stay there with my kids, but we had an early flight, and the reviews were so good i took the risk

the price was fair and included a shuttle to the airport

hotel has self-service laundry room which is convenient for long stay customers

until 3:30 am there were after hour parties with booming music, and vomiting ‘underage kids’ outside on the street

we used the shuttle service to the airport and they were kind because we could lock our luggage until the time

not room, phone in room not working, room was extremely cold, no heating instructions, no info on wifi given by person at desk

i wasn't given a wifi password or a remote control for my room

about the wi-fi they usually give me the pass word when i pay but no wifi was giving to me to sign in into it

desk are not helpful my key was cancelled on my 3rd day wont work wifi is weak and u always have to log on every now and then we ask front desk if they can call a

able to connect to the wifi on my computer, even after multiple tries, asked the staff about it, but nothing and no one

had to be at the airport at 5:30am but shuttle service didn't start until 6am

flight was canceled and the shuttle picked us up and took us to the hotel

ordered room service for 8:15 and they woke us up at 6:15 in error

the staff were amazing!! kevin the shuttle driver was just the best!

they don't care about you and your family and small kids

in room electric water kettle disposable slippers, tooth brush and tooth paste fast wi-fi late check out policy:

the breakfast did not include many warm options for kids.

the breakfast was fine and good enough for us and their warm breadrolls were delicious

not good for kids

walking distance to citi firleld. nice room and good breakfast in the morning.

parking on site was safe/easy with an excellent shuttle driver/service to and from airport

the gym was closed.

clean, friendly staff, free shuttle, restaurant was open late, room was beautiful.

restaurant leaves a lot to be deserved; what bar does not have gin

very nice new hotel with a shuttle to laguardia.

early check in

lady at check in was very helpful and accommodating to my early check in need

clean, quiet, spacious room, bathroom, and kitchenette

many attractions and food choices within walking distance and swimming pool

we also paid an extra $5 to get a king so we also got a small kitchen and a full sized frig

i love the fact that the property has a swimming pool

i enjoyed the gym

staff was amazing, they had veggie fried rice for breakfast which was a great hot option for me as i don

the breakfast big and in perfect hours

i was bummed that their 'gym' machine was broken

the place was clean and the breakfast was good

better breakfast menu

location and cleaniness, downside is no free breakfast. i would definitely stayed again

terrace bar as promised, no place to eat breakfast, even saturday a party goes on under highway bridge til

cleanliness, friendly staff, yummy breakfast

no restaurant or bar open at this time

they gave me early check in at no cost and we're very attentive to answer any questions

very accommodating and even offered late check out

the room was really small so not worth the price paid but i guess that’s from them having a late check out which was

the bed was comfortable and was happy with the late check