staff, very clean and spacious room, good wifi, good location just off the freeway, far enough to be quiet

wifi is terrible, worthless to any business traveler needing internet access via wifi

likes the staff and the hospitality offered. also the location and the free wifi. and the price.

room was clean and comfortable, wifi was free and worked well; the staff was excellent.

quiet location a bit off the main road, with ample parking, but very close to the highway and suburban shopping amenities

serving breakfast in the morning with plenty of coffee and juice

the breakfast had minimal options, but the gym was nice.

the breakfast and the cleanliness.

coffee in room and in breakfast room could be better.

still would like to see a hot breakfast considering the usual price of the rooms.

all hotel phones should always be working funct ional(no continue excuse about wifi) (-)wifi in my room was weak - i had to use my phone to get strong access (+)hard time hooking up to wifi. (-)wifi connection was really bad in the rooms and we had to pay extra to move to a non-smoking room (-)connect to wifi both phone and laptops (+)at least were no bugs or anything of that sort, decent wifi and a mini fridge, it was a decent size room and since i didn't spend much time there it was (+)the price was reasonable; the location is convenient (just off 480); the bed was comfortable; the wifi worked (-) no wifi (+)no wifi plugs do not work in room (-)wifi never worked, advertised as included

the hot tub didn't work and the lady doing breakfast was rude to kids and

the kids

parking

no kids running around acting crazy

the free breakfast was awesome

breakfast had fresh fruit, which was a treat. having a stocked kitchen was a real benefit.

free breakfast was convenient and good

the amenities laundry/pool and the room set up, location, plus price for the week.

the full kitchen was nice and the room was quite large

the tub and spa was dirty

we had reserved 2 king suites with jacuzzis&spa bath

the spa tub was nice and for the price of the room we were happy with it.

the spa bath had hairs and a ring on it

drain plug was tricky on spa tub!!

in was unfriendly and impatient, the floor in the room was dirty, the lighting was poor, the pool was closed, the light for the pool shone right in our room causing it to be very bright all

the pool wasn't open

the ad said they have wifi, a pool, and breakfast

pool unavailable

pool was not open

loved the pool and the ease of walking to all the shops and restaurants

the pool closed but not their fault

the location and the staff are friendly and helpful self laundry is available room are big

the pool was closed, and there was no microwave in the room which would have came in handy.

n a i didn't eat breakfast while staying there

the location was great for cleveland & the surrounding area. breakfast was simple and good.

breakfast was healthy, and light; not too many options

so went down to the breakfast they provide with the room

the breakfast was delicious

the fitness and pool rooms were closed which was disappointing

i went to the sheraton hotel website it showed a beautiful pool at this location

fitness room very dirty

didn't need pool, fitness ctr, not even the shower

there is no pool

the morning kitchen staff

courteous and most helpful staff. excellent amenities in the room including a kitchen.

room was very spacious and the mini kitchen was an added bonus that seemed like a free upgrade, because many other rooms at that cost

breakfast was very good, room/suite blew me away on how spacious and well equipped it was.

friendly staff, great breakfast, clean room, comfy bed. i would definitely stay here again.

don't know about breakfast, left before it was available

enjoyed the breakfast

was very clean, everyone was polite, the breakfast was amazing, they had coffee always available

they had a good breakfast

location, price, and breakfast included!

room was great-great location, quiet, friendly staff, nice kitchen

fitness room was good

only thing for me that could use an upgrade is the fitness center

walkway not shoveled, so i shoveled it myself fitness center left a lot to be desired

need some dishes in the kitchenette.

parking, wifi, security

wifi issues, not getting soap and shampoo refills, fire alarm goes off, surly employees

the wifi was also down for over 12 hours

needed wifi info that wasn't on key card or in room

long line at check-in, tvs and wifi didn't work.

breakfast: eggs were imitation. no fresh waffles

full kitchen (for those interested) - and a good breakfast

also enjoyed that it had a kitchen

they need inside pool

also really appreciated the free passes to the lifetime fitness

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

friendly staff and great common spaces for family to hang out late night after kids were

overall the hotel was great for the value. kids had a blast.

swimming pool for my kids.

did not like the wifi connection i even paid extra for faster speed it did not work at all

wifi was terrible. price was excessive. room looked bigger in pictures.

gym was not 24 hours, restaurant lousy, and couldn?t get on wifi

staff i put way to money for nothing they don t even bring breakfast to your room the wifi sucks if you wanted good wifi you had to pay tho i put almost $400 for one night on a

not clean, no wifi, staff can't communicate!!!

the kitchen !

full kitchen

more items to choose for breakfast

the kitchen is amazing

really liked the laminate floors and the kitchenette

the pool was absolutely packed with kids and was very loud.

nice continental breakfast

gym availability rewards program when necessary, later checkout time

sunday morning breakfast was fantastic

gym

not free or particularly good; bar minimal & not friendly

bar attendee was awesome, felt as if i was in the

the bar and the location

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

hotel eas so clean i love how you guys made the hotel like home awesome choice i also love the gym

aloft was clean and comfortable. great location for us to visit family and get to the gym.

was very upset when o got there and there was only and indoor pool

i wish the bar would open earlier and add a menu

having access to the pool, bar and pool table offers a very nice touch

t believe the hot & cold breakfast with juice and the meat/veggies/pasta/alcohol evening happy time

kids running all around looked like a circus

fast break and breakfast are an added benefit! the pool and hot tub were wonderful.

breakfast was yummy

the staff was friendly, the pool is regulated by staff to avoid hotel pool parties

i love having the option for a late check out for a minimal fee too

breakfast

very clean very roomy and very comfortable the staff was excellent and we enjoyed the continental breakfast

location, breakfast was fine

breakfasts. was out due covid

the room was clean and the kitchenette was well stocked with any dishes or cook wear i could need

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every

small kitchen in the unit with a larger refrigerator, everything was in good order

remodeled room, kitchen outstanding, best value in budget motel.

the kitchen had a full sized refrigerator, microwave, and two burners

nice continental breakfast in a quiet room

breakfast was fine.

was no hot breakfast due to covid, just a paper sack with yogurt, a muffin, and juice

there was a continental breakfast. not many choices. muffins were fresh.

coffee was good, but the rest of the breakfast leaved a little to be desired

coffee in the room, gym and pool available, free shuttle service breakfast available

being near hospital & having shuttle was essential

beds were very comfortable and that we had free shuttle service!!

the shuttle service is very convenient.

it had great facilities, including 24/7 gym, breakfast...

complimentary wifi was not working

the wifi was extremely unstable and even we complained no one could fix the problem

the wifi was very spotty.

fast wifi

parking lot was really full.

it was very roomy. had an excellent breakfast and wonderful staff!

i liked the the pool the back fireplace and the gym

random person off the street got into my room and stole my kids air pods, and apple chargers

weren't enough dishes in the kitchenette for two

location was perfect with free shuttle to cleveland clinic and back

wifi was hit or miss.

wifi did not work

wifi speeds

to the clinic facilities, ease to access to everything, wifi connection

the pool,free wifi, having a restaurant on site, & a fridge in the room.

lovely comfortable room, breakfast was very fresh. nice size bathroom. met all expectations.

friendly staff, the great breakfast, the awesome room and i liked how we didn't check in until 9pm but was still allowed to

have pool toys for the kids at the pool. prepare the food better. it was all overcooked.

my family really enjoyed the pool and the cleanliness of our room.

hot tub had to be drained & it took hours to heat back up & by the time we got in to enjoy it, pool hours were over so that was a bummer

staff, rooms, pool we're all awesome! breakfast was good!

the pool and the little store was great. the rooms were so clean!

the breakfast had a lot of options

breakfast had great options and clean tables, etc

nice location also staff was very curtious and room was very nice and hotel was quite and breakfast was

kids liked it and had fun playing kicker at the lobby

very friendly staff, very comfortable beds, slept like a baby. very clean and good breakfast

we had to go and book another hotel to spend the night, since i have kids i can't put them in a risk sleeping on their rooms

the gym was nice, it had a little tv that allows you to follow a virtual instructor

there was a line for coffee, and kids were using it making a mess

clean and comfortable rooms and one of the best breakfast that i've had at a hotel

breakfast was upscale

loved the shower and kitchen

the suite was also very spacious and the kitchenette was very well designed and clean

breakfast was very good

door separating the sleeping area from living room and kitchen area.

the staff, location, pool & breakfast

pool very small but nice

the room was great! the bed was super comfy! the living room ans kitchen were great too.

the property had a pool and fitness center, which we utilized

the breakfast was amazing

breakfast was best i've had

complimentary breakfast and the pool.

the pool was great

the breakfast was delicious, neat & clean

full hie breakfast served as of the date of my stay

breakfast was fine but not exceptional.

pool and workout areas above average for price range

breakfast was good and there was a pretty decent breakfast selection.

we liked the gym and indoor pool.

the room was smelly. the bathroom was full of hairs. the gym had damaged machines.

i wish they had a airport shuttle

hotel was very clean, beds were exceptionally comfortable and the breakfast and your shuttle service a plus

breakfast area was hard to find

i just wish it was a microwave i had my kids

wifi did not work well!!

- and everything was an additional cost except wifi

my wifi kept shutting down.

i like having free wifi

you have to pay for wifi as while, not worth spending any of your money on this hotel

pool, lounge, bar, shuttles, breakfast

i didn't like that there was no continental breakfast.

the pool wasn’t open

great location, great facilities, great dinner and breakfast, and the staff was outstanding

great gym

the beds, pillows, location, staff, breakfast

great pool

could not use pool.

no pool

hotel, the pool wasn't ultimately clean when we arrived but it didn't seem to get used by many other than us

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

the amenities such as the roof top bar and downstairs restaurant were out of this world

the vault bar was the best bar i have ever been to

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

we had 3 kids with us who had to be up early for a cheer competition so that was really frustrating

location, excellent breakfast, nice gym, nice place to hang out in the lobby area, close to the marathon

it was nice and quiet and the kids were very comfortable and everything was walking distance

the gym

to many young kids

regards breakfast i went to the hotel restaurant and was very impressed with the hospitality - the

seat broke, poor valet no bag help, high fee for valet surprise pet fee when i was told pet friendly on web

could have been some toast with the breakfast buffet

the hotel gym facility was so nice

great hot breakfast, nice little bar, valet parking

also only one bottle of shampoo and one bar soap for occupancy of two people

great location. large room with kitchen. hot breakfast provided

awesome location, excellent room, and amazing breakfast.

the included breakfast was very good, also

early check in, friendly staff, location.

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

the staff was super helpful with our needs, wifi support, a bathroom door - loose hinge even accommodated a late check out we did not even use

fruits,cereal and bagels for the price of the room i thought they would offer more of a hot breakfast

breakfast :

clean good breakfast

breakfast could have been refreshed and refilled

wifi, slow

wifi was very poor in our room

no wifi in room. penthouse was very disappointing.

we stayed two different nights in two different rooms and had trouble with wifi and tv in one of the rooms, but no problems in the other room

the wifi was very slow and to pay an extra for having the speed is not appropriate

the gym was nice too

the pool wasvery busy but i know it was really busy because it was new years!

bed was very comfortable, the pool was great, we had our granddaughter stay with us and she loved everything, especially the view

situation similarly in other hotels: across from the elevators, over the compressor room for the pool, corner rooms on the ground floor next to the outside entrance where groups congregate

the wings at the bar were disgusting. they were rubbery and fatty. the drinks were good.

our room did not have access to 'free wifi' as advertised.

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as to why a ethernet cord was provided for connection but when i would try

wifi was not secure, very slow or non existent connection

the free wifi was difficult to get on

comfy bed. clean room. wifi.

great wifi connection, large comfortable and beautiful

i was exhausted and wanted to check a few things on wifi and just unwind

room spacious, good wifi, attentive staff, quiet room, easy for uber pick up, easy parking

there is also a $75 fee per day for wifi, parking and breakfast

you shouldn't need paid wifi to utilize

the kitchen was big and well appointed

is no breakfast, just a communal kitchen

is no food service but a complete kitchen for any one to use

also had a well stocked kitchen to share and lovely living and dining areas to relax in

the common rooms and kitchen were perfectly stocked and made for a cozy stay

great wifi

wifi wasn't working

the elevator and poor wifi

usually at properties like this one, parking can be an issue

maybe a variety for the breakfast.

last night kids were running down the hall, opening and shutting doors

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

nothing other than extending the swimming hours for the pool and hot tub.

breakfast bar attendant

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was aggravating

the pool was not working for the kids

the pool was not working for the kids

nice fitness center and pool too

kids loved the trundle bed

chlorine smell was super strong in the pool area

when i went down to buy one of the cookies they sell at the front desk, she ran back to the kitchen to get a fresh baked one instead

we weren't expecting a suite with a couch, desk, and kitchenette area with a sink and fridge

our room had a full kitchen, extra chairs and was comfortable. the staff seemed friendly.

gym

lovely room, free breakfast

direct tv difficult to use and no nbc watched game on tablet. wifi kept interrupting

wifi did not work most of the stay

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary snack until asked, late check outs only extended to 30 minutes

the staff members are friendly, the room is comfortable and quiet and the wifi works well

wifi was sketchy

free laundry services, clean, spacious

kitchen was nice

room was spacious, had small kitchen if you needed

and staff was great nice clean pool area had a lot of wet towels around but pool was

nice kitchen area with pots, plates and utensils

very nice rooms . staff friendly and enjoyed the breakfast .

there were plenty of things to occupy kids

we loved the outdoor pool

the breakfast was hot and fresh

we did not get to use the pool or kitchen inside the room

breakfast - my kids enjoyed the waffles and fruit available

no swimming pool for the kids.

breakfast selection was small

grab and go breakfast uninspired though not surprising

breakfast was fair

the bed was comfortable and it was nice that they served breakfast in the morning

pool was closed

the pool was down that's the only disappointing thing

the pool being closed due to covid

the breakfast had eggs, sausage, cereal, waffles, fruit, yogurt and the coffee was available all

it was easy to find off the highway. the room was clean upon first glance, good wifi, and cable.

free wifi, no breakfast, rooms were dark/dim whole hotel outdated location mediocre not worth the price

the wifi worked well.

all around positive experience besides the cops in parking lot all day that part makes me wonder if this location is ok but i haven't seen any

in parking lot all day long

the breakfast was more than adequate and good value

breakfast was a little disappointing.could of have more variety as far as hot food options

gym on site

breakfast bar wasn't fully open or the pool

clean rooms that had everything we needed including kitchen

no pool or gym access

staff is really nice help me when i need it nice rooms are nice and clean had nice little breakfast

the gym and swimming pool were both under construction and i was disappointed because i wanted to use

breakfast was very empty

no gym access cause lock is broken

we didn’t eat breakfast there- they only had a few things to choose from

the veterans parking and onsite laundry facility

breakfast, could have better options

also, the breakfast wasn’t anything to write home about

laundry facilities

swimming pool closed

the continental breakfast was a standout. we consistently had a nice start to our day.

complimentary breakfast was good and

the pool was closed.

the room, location and breakfast were wonderful

for visiting hiram college; hotel has a bar & restaurant

only con was that my teens wanted to use the pool but too many little ones in there

parking lot should really have been paved before busy tourist season

the history of the inn! wonderful pool! dinner was excellent! pet friendly at a reasonable fee!

we went down to the bar on saturday night to have a drink but i guess they closed early