the staff were awesome, room was great and breakfast and the pool were good as well

the coffee could have been better the rest of the breakfast was good

breakfast was really delicious. the food and coffee were the best we've had at a hotel

the breakfast was good, and the area was nice and clean

hot breakfast, spacious comfortable room, 24 hour fitness center

the bed sheets were fresh and the kitchen in the suite was well thought of

breakfast had fresh fruit, which was a treat. having a stocked kitchen was a real benefit.

breakfast options were plentiful with sausage, scrambled eggs, fruit, and waffles

the outdoor only pool ud83eudd79.

also didn't have breakfast, but it was probably good

breakfast was still not

coffee in room and in breakfast room could be better.

still would like to see a hot breakfast considering the usual price of the rooms.

serving breakfast in the morning with plenty of coffee and juice

the property was nice and very clean. breakfast was very nice! the gym was small but nice.

likes the staff and the hospitality offered. also the location and the free wifi. and the price.

room was clean and comfortable, wifi was free and worked well; the staff was excellent.

staff, very clean and spacious room, good wifi, good location just off the freeway, far enough to be quiet

wifi is terrible, worthless to any business traveler needing internet access via wifi

location, courteous and professional staff as well as the free full breakfast.

the morning kitchen staff

the room was great and breakfast was awesome!

friendly staff, great breakfast, clean room, comfy bed. i would definitely stay here again.

also shuttle bus to go to the doctor and the store was a great convenience

excellent breakfast and friendly cheerful hostess.

breakfast

breakfast was great but what stood out the most was front desk staff

breakfast was not that great.

amazingly great breakfast

location, price, and breakfast included!

the wifi was also down for over 12 hours

long line at check-in, tvs and wifi didn't work.

parking, wifi, security

needed wifi info that wasn't on key card or in room

wifi issues, not getting soap and shampoo refills, fire alarm goes off, surly employees

breakfast had a nice variety and selection

delicious breakfast. friendly staff. clean and comfortable room.

fitness center is very small

the breakfast was greatly appreciated

breakfast: eggs were imitation. no fresh waffles

need some dishes in the kitchenette.

i liked the kitchen and they offer you the items you need just like a home experience

no fitness center or pool, wifi was intermittent

proximity to work convenience of kitchen

great location. kitchenette. great staff.

swimming pool for my kids.

friendly staff and great common spaces for family to hang out late night after kids were

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

overall the hotel was great for the value. kids had a blast.

was there for business and the hotel didnt have a wifi service

not clean, no wifi, staff can't communicate!!!

staff i put way to money for nothing they don t even bring breakfast to your room the wifi sucks if you wanted good wifi you had to pay tho i put almost $400 for one night on a

was charged twice for the stayno wifi connection in the roomlong line at the breakfast omelette station room card was not working

gym was not 24 hours, restaurant lousy, and couldn?t get on wifi

all hotel phones should always be working funct ional(no continue excuse about wifi) (-)wifi in my room was weak - i had to use my phone to get strong access (+)hard time hooking up to wifi. (-)wifi connection was really bad in the rooms and we had to pay extra to move to a non-smoking room (-)connect to wifi both phone and laptops (+)at least were no bugs or anything of that sort, decent wifi and a mini fridge, it was a decent size room and since i didn't spend much time there it was (+)the price was reasonable; the location is convenient (just off 480); the bed was comfortable; the wifi worked (-) no wifi (+)no wifi plugs do not work in room (-)wifi never worked, advertised as included

the pool

that there wasn't a swimming pool anymore

the hot tub didn't work and the lady doing breakfast was rude to kids and

it was close to the freeway, shopping plazas, quiet not crowded,ample amount of parking,allowed pets

nice clean room. great breakfast.

pool area was nice but hectic with a lot of activity from kids

breakfast had a variety of food, which was fresh. the room was clean and spacious.

gym

we loved the hot tub and being able to enjoy a pool during these cold months

seeing the laundry behind the front desk

on site laundry

the kitchen

the breakfast could be a little more inviting.

the size of the kitchen

we were awoken very early by kids talking and running down the hall

smell and cleanliness, pool table, places to lounge and talk, the bar and live music !

said i couldn’t have all those kids in the

having access to the pool, bar and pool table offers a very nice touch

i wish the bar would open earlier and add a menu

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

not free or particularly good; bar minimal & not friendly

only wish hotel bar was open for a night cap.

the bar and the location

the lobby bar was a bonus

kids running all around looked like a circus

the 5:30 kickback & the breakfast are great

bit loud in lobby with kids but its kids

the kids loved the pool and popcorn

clean, quiet, great area with shopping and restaurants close by, hot tub, 24 hr gym and nice

we had reserved 2 king suites with jacuzzis&spa bath

the spa bath had hairs and a ring on it

drain plug was tricky on spa tub!!

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

the spa tub was nice and for the price of the room we were happy with it.

pool unavailable

pool was not available even though it was advertised. lack of furniture in the room.

no water pressure a little expensive for the size and accessibility to room no pool.

fact that there was no pool and i couldn't speak to the housekeepers because they didn't speak

unfortunately they are shutting down the pool

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

coffee in the room, gym and pool available, free shuttle service breakfast available

free shuttle services were offered which helped take away some of the stress

being near hospital & having shuttle was essential

the shuttle and valet parking are terrific bonuses

help us arrange shuttle bus pick up to cleveland clinic

location was perfect with free shuttle to cleveland clinic and back

the friendly staff. how helpful the staff was. and the breakfast.

liked how the one of the breakfast attendants offered to make me bacon tomorrow :) oh yeah, great gym: more bonus points for the peloton

breakfast felt underwhelming

wifi speeds

wifi was hit or miss.

to the clinic facilities, ease to access to everything, wifi connection

the pool,free wifi, having a restaurant on site, & a fridge in the room.

no wifi

was no hot breakfast due to covid, just a paper sack with yogurt, a muffin, and juice

breakfast was fine.

there was a continental breakfast. not many choices. muffins were fresh.

i loved the pool table and the jenga set up

i don't remember there being any other breakfast

my kids was able to hang out in the lobby and play games and relax. they loved it!!

my boys played with during breakfast, didn’t seem as if the staff liked this as they asked by kids to “be quite”

facilities and services, very good breakfast and great people

breakfast was great

would have been nice to have a bathtub and maybe a pool for my kids, but hey, the hotel didn't smell like chlorine or mold

there is no pool

i went to the sheraton hotel website it showed a beautiful pool at this location

pool was closed and there's no restaurant there.

the fitness and pool rooms were closed which was disappointing

was told you had a pool then got there and was told it was closed due to maintenance

the location was great for cleveland & the surrounding area. breakfast was simple and good.

the breakfast was delicious

breakfast was healthy, and light; not too many options

so went down to the breakfast they provide with the room

pool was not the cleanest...

big pull out couch to accommodate kids

there were lots of kids there for a tournament

lovely comfortable room, breakfast was very fresh. nice size bathroom. met all expectations.

the pool was open from 6:00am-11:00pm which was nice so our kids were able to swim at the start or end

the breakfast had a lot of options

pool was also very very chlorinated, which is great for cleanliness

staff, rooms, pool we're all awesome! breakfast was good!

breakfast was good. location very good.

very clean facilities; pool and gym. hearty breakfast buffet.

the pool was perfect for kids

good location for us. great parking. fast elevators. nice staff.

bedding, adjustable heat/ac, very good fitness room, typical breakfast, complete kitchenette

breakfast was good but if you are eating anytime after 0900, you're out of luck.

breakfast didn

door separating the sleeping area from living room and kitchen area.

pool was closed and not stated online that’s sucked

r example, the hide-a-bed did not have sheets, we didn’t have enough towels, ), and the kitchen was not “fully stocked” as mentioned in the room description

the pool was closed main reason i booked was for the pool

the pool could of been warmer,need more parking but other then that everything was wonderful

plus we was able to get early check in and late check out so that’s a major plus

plus we was able to get early check in and late check out so that’s a major plus

lots of towels and great breakfast. friendly staff.

only thing i didn’t like was the gym equipment was actually down and there wasn’t a usb port for iphones other than that it was a

the breakfast item availability and quality was wonderful

wifi did not work well!!

wifi you have to pay for

wifi was out.. the tv didn t work..

you have to pay for wifi as while, not worth spending any of your money on this hotel

my wifi kept shutting down.

breakfast was tasty too

the adjacent room shower and bathroom very loud in my room, and i was under the impression of the breakfast being included

gym was nice

pool and spa were used, as was the gym

i didn't like that the hotel didn't have breakfast.

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

a lot of nice venues in hotel. gym was great. great location.

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

the vault bar was the best bar i have ever been to

a breakfast option included would have been nice.

could have been some toast with the breakfast buffet

the hotel was very clean, bar and food was great.

very close to guardians stadium. great bar/breakfast restaurant. friendly staff

bar and restaurant staff was very friendly and accommodating

my sister left after helping me unload my kids and luggage and then left

the window was able to be completely open which was totally unsafe if there was little kids around because there was no screen or anything

breakfast is always good

the gym

good location downtown. breakfast was decent

location. everything in walking distance. free breakfast.

early check in, friendly staff, location.

there was a full kitchen and fireplace

had a full size fridge with a mini kitchen and cupboards

breakfast was excellent

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

we stayed two different nights in two different rooms and had trouble with wifi and tv in one of the rooms, but no problems in the other room

the wifi was very slow and to pay an extra for having the speed is not appropriate

wifi, slow

beds were too soft. no microwave in the room. basic wifi to check email was bad

wifi was very poor in our room

oo and let's not forget that great hottub and pool would 100000000% stay

perfect to travel with kids. has crib on request. close to parks

was affordable but i wish there was an age limit on the hot tub as the kids were being inappropriate and making me uncomfortable

the pool and hot tub were both great (my kids used them every evening

decent-sized gym and pool, building is surrounded by beautiful plaza and grounds

hotel, the pool wasn't ultimately clean when we arrived but it didn't seem to get used by many other than us

free breakfast and it's a really nice hotel

the beds, pillows, location, staff, breakfast

staff was very friendly, hotel was clean, room was good size. breakfast was wonderful.

breakfast was cold, did not taste good.

breakfasts. was out due covid

breakfast

breakfast could be better. location is great

next mcd for. breakfast

breakfast was just what i needed. and the location right off route 2 was excellent

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every

the room was clean and the kitchenette was well stocked with any dishes or cook wear i could need

the kitchen had a full sized refrigerator, microwave, and two burners

love the fact that is has a kitchen area and also has a place for coats … it’s like a little house all in one

having a kitchen was very convenient

comfy bed. clean room. wifi.

our room did not have access to 'free wifi' as advertised.

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as to why a ethernet cord was provided for connection but when i would try

wifi was not secure, very slow or non existent connection

the free wifi was difficult to get on

i was exhausted and wanted to check a few things on wifi and just unwind

had very weird policies and hidden fees confirmation sates: wifi is available in the hotel rooms and is free of charge but we were charged high speed wifi 4

room spacious, good wifi, attentive staff, quiet room, easy for uber pick up, easy parking

there is also a $75 fee per day for wifi, parking and breakfast

wifi connection

loved everything from our room, to the pool and hot tub, to breakfast with starbucks coffee and the drinks available at the market

last night kids were running down the hall, opening and shutting doors

pool and hot tub was nice

we booked the room to have alone time away from the kids at home

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was aggravating

loved the room with a trundle option to allow kids to spread out in a hotel room.

breakfast bar was above average

the pool was not working for the kids

the pool was not working for the kids

i loved the spacious rooms. the look for the place. the bar on property.

good - many restraurants close - very warm staff - king room was great, perfect for business - gym and pool available if

i was especially grateful for the gentleman at breakfast

your services such as room service, 24hr gym, pool hrs

gym

nice room with mini kitchen and living room

wifi was sketchy

wifi was slow and unreliable for a business traveler

the wifi worked very well for my laptop but not on my iphone - not sure why

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary snack until asked, late check outs only extended to 30 minutes

good quiet comfy rooms. good wifi. free parking and decent breakfast.

nice kitchen area with pots, plates and utensils

kitchen was nice

was great having a kitchen in our room

pool is advertised and was the main reason to stay, i'm a nurse and just wanted a nice environment

up with some friends for dinner but the rest of the meals we figured we’d benefit from having a kitchen

i loved having a kitchen with a refrigerator and microwave

no breakfast but it was covid policy. the shower drain lol because it drained really slow

loved our room great space for us as no the kids

was not no amenities like the pool area was closed i wanted to tan and exercise in the pool

outdoor pool offered some quality relax time before some gruelling tail gating at the foo fighter concert

beautiful building, cozy room, amazing location, kitchen available for use!

it's unavoidable because of the corona, but i was happy if i had breakfast because it had a nice kitchen and dining room, so i could have a light meal

is no food service but a complete kitchen for any one to use

is no breakfast, just a communal kitchen

the bed is super comfortable and i loved having a deep whirl pool tub in our private bathroom

breakfast wasn't good at all

good breakfast

location, breakfast, nice and comfortable room

i made a reservation for four people (two adults and two kids), but when we arrived, our room had only one full bed

grab and go breakfast uninspired though not surprising

friendly staff. breakfast was good. comfortable bed.

the pool was down that's the only disappointing thing

bed was soft, breakfast was good.. no noise staff was super friendly. . great environment

i didn't use the pool or the exercise room, so i can't comment on those

the breakfast was wonderful, and the young man that was in charge of it was very friendly and polite to

it was easy to find off the highway. the room was clean upon first glance, good wifi, and cable.

the wifi worked well.

free wifi, no breakfast, rooms were dark/dim whole hotel outdated location mediocre not worth the price

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off electrical

total stay for 1 night and late check out was $125

breakfast

too many kids in the pool

breakfast was to-to boxes and you could request a microwave omelette

i loved that fact that it's very clean. the breakfast was good. and they have a pool.

i like having a kitchen so i could make a simple dinner

there was no hot breakfast, only coffee, juice, packaged cereal, cereal bars and old fruit

there is also a gym and an indoor pool which was nice

pool was closed

hot tub was down and no breakfast lol like they said

was told that they had pool and fitness center . both were closed

fast wifi

the wifi was very spotty.

complimentary wifi was not working

the wifi was extremely unstable and even we complained no one could fix the problem

the bar was cozy

more breakfast food. lol

we even ask to do a late check out because of an issue with my daughter surgery and they let us at no extra cost

also, the breakfast wasn’t anything to write home about

the veterans parking and onsite laundry facility

also, the breakfast bar was a nice extra, and it was kept well-stocked with fresh food (cereal, bread,

they have an average morning breakfast, but one thing we noticed is the doors are closed at prompt at 9:30 am every morning

also there was no fitness room as advertised

the breakfast selection was small

the breakfast

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

early check in great

room cleanliness. breakfast was good. quiet place

coffee was great 24/7, breakfast was good as

location and it had access to laundry machines.

the bed was so amazing i slept like a newborn baby. and the pool was nice and heated.

pet friendly, cleanliness, interior design, indoor pool and crew friendly

the breakfast

we didn't use the swimming pool

missed the real breakfast. grab n go is nice however

noisy kids but that's not the hotel's fault. no real breakfast.

laundry were great in all respects

noticed someone (attendant) folding laundry

clean. welcoming, friendly and warm enviroment. breakfast was so good

pool was perfect size

pool and breakfast are open

the breakfast was amazing

the breakfast was delicious, neat & clean

i loved the pool & work out room

seating for breakfast buffet, it was pretty busy that morning

complimentary breakfast and the pool.

we liked the gym and indoor pool.

pool and workout areas above average for price range

breakfast was great! love the pancake machine. staff and facility were great.

pick just 1, but it was very quiet, clean, great area, pool was a plus even though it was kind of cold (winter time) but still a great time

hotel is extremely clean and well-maintained, the exercise facility is nice, and the breakfast is good

the parking was a bit difficult and confusing.

the hotel had a cozy atmosphere and had plenty parking.

it has charm that many hotels don't have. the indoor pool is big, nice, and warm.

teen swimmer enjoyed the large pool

to unwind when we got back to the hotel, we went done to have a drink and unfortunately the bar closed early, due to that we were unable to use our vouchers given to us