the location was great for cleveland & the surrounding area. breakfast was simple and good.

breakfast was healthy, and light; not too many options

so went down to the breakfast they provide with the room

the breakfast was delicious

there is no pool

the fitness and pool rooms were closed which was disappointing

didn't need pool, fitness ctr, not even the shower

no pool open. no bat or restaurant open

on doorways) and hallways need some cleaning, hotel itself is very basic to no amenities, no pool or outside seating areas

wish they still had the waffles and all the rest of the breakfast that they used to have

the only minor complaint was that breakfast was rather limited to cinnamon rolls, coffee and tea, and juice

breakfast was just what i needed. and the location right off route 2 was excellent

very clean very roomy and very comfortable the staff was excellent and we enjoyed the continental breakfast

breakfast could be better. location is great

the kitchenette was very helpful!!

the kitchen had a full sized refrigerator, microwave, and two burners

good staff and nice rooms and laundry area. good location with nearby shopping plaza.

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every year from pa

small kitchen in the unit with a larger refrigerator, everything was in good order

pool unavailable

the ad said they have wifi, a pool, and breakfast

pool was closed

unfortunately they are shutting down the pool

pool was not available even though it was advertised. lack of furniture in the room.

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

the tub and spa was dirty

the spa bath had hairs and a ring on it

the spa tub was nice and for the price of the room we were happy with it.

we had reserved 2 king suites with jacuzzis&spa bath

the wifi was extremely unstable and even we complained no one could fix the problem

complimentary wifi was not working

the wifi was very spotty.

fast wifi

breakfast was good and the price was insane cheap for what they offer

all hotel phones should always be working funct ional(no continue excuse about wifi) (-)wifi in my room was weak - i had to use my phone to get strong access (+)hard time hooking up to wifi. (-)wifi connection was really bad in the rooms and we had to pay extra to move to a non-smoking room (-)connect to wifi both phone and laptops (+)at least were no bugs or anything of that sort, decent wifi and a mini fridge, it was a decent size room and since i didn't spend much time there it was (+)the price was reasonable; the location is convenient (just off 480); the bed was comfortable; the wifi worked (-) no wifi (+)no wifi plugs do not work in room (-)wifi never worked, advertised as included

room service isn t the best

even let us stay in the pool longer, my kids loved that

it was close to the freeway, shopping plazas, quiet not crowded,ample amount of parking,allowed pets

it made me so uncomfortable i told my kids to throw the food away and we would go to mcdonalds

staff, very clean and spacious room, good wifi, good location just off the freeway, far enough to be quiet

room was clean and comfortable, wifi was free and worked well; the staff was excellent.

wifi is terrible, worthless to any business traveler needing internet access via wifi

likes the staff and the hospitality offered. also the location and the free wifi. and the price.

free use of laundry facilities

the staff was super helpful with our needs, wifi support, a bathroom door - loose hinge even accommodated a late check out we did not even use

fruits,cereal and bagels for the price of the room i thought they would offer more of a hot breakfast

breakfast :

good breakfast

the front desk very helpful and friendly. breakfast was delicious!

serving breakfast in the morning with plenty of coffee and juice

it’s very nice place and comfortable beds i liked the breakfast

still would like to see a hot breakfast considering the usual price of the rooms.

kitchen in the room

the property was nice and very clean. breakfast was very nice! the gym was small but nice.

the breakfast was an actual,

the pool was great

clean, friendly staff , nice breakfast selection

the breakfast was delicious, neat & clean

seating for breakfast buffet, it was pretty busy that morning

an immaculately clean hotel, new, fresh, modern and comfortable with great amenities including pool, gym and free parking

no pool open yet

very new, breakfast was good, big room, big tv, very clean

perfect location, breakfast buffet was fabulous, staff was wonderful!

breakfast great coffee !!!!cinnamon buns.

great wifi

the elevator and poor wifi

wifi wasn't working

a lot of choices for breakfast and the staff i had interactions with were very friendly

very welcoming right from check in. clean facility, great bar area, breakfast was very good.

it had a small kitchen, and two entire bathrooms which made it really nice for us and our son and his friend

the bed sheets were fresh and the kitchen in the suite was well thought of

their free breakfast was the best, and other guests said the same

staff were very courteous, our room was amazing, the breakfast was above and beyond adequate

front desk person the night we checked-in not very friendly and they should have an indoor pool

the breakfast was good, and the area was nice and clean

the gym was small but completely

the staff were awesome, room was great and breakfast and the pool were good as well

n a i didn't eat breakfast while staying there

breakfast was really delicious. the food and coffee were the best we've had at a hotel

the kitchen was perfect and had everything you needed to make a light meal

breakfast in the morning is sumptuous: bacon and eggs, cereal, fresh fruit, yogurt, waffles, bagels

courteous and most helpful staff. excellent amenities in the room including a kitchen.

and the gym

also the breakfast used to be better that needs to go back

enjoyed the breakfast

the location was perfect, staff was very nice, and breakfast was great.

was very clean, everyone was polite, the breakfast was amazing, they had coffee always available

breakfast was great but what stood out the most was front desk staff

amazingly great breakfast

long line at check-in, tvs and wifi didn't work.

parking, wifi, security

the wifi was also down for over 12 hours

needed wifi info that wasn't on key card or in room

wifi issues, not getting soap and shampoo refills, fire alarm goes off, surly employees

room had a broken leg, no breakfast available due to covid but we were able to use the in-room kitchen to cook our

room was great-great location, quiet, friendly staff, nice kitchen

walkway not shoveled, so i shoveled it myself fitness center left a lot to be desired

fitness center closed for renovations. i did not know this until after i made my reservation.

great location. kitchenette. great staff.

great breakfast, great room size, very clean establishment.

choices for kids at breakfast

pool was closed

the space and the kitchen feature

my kids wanted to swim and couldn’t

friendly staff and great common spaces for family to hang out late night after kids were

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

swimming pool for my kids.

overall the hotel was great for the value. kids had a blast.

second, the wifi really worked

front desk helpful, plenty parking, pricing good , reflecting state of accomm

parking easy

room was clean and all rooms are parking lot accessible.

outside a lot of parking lots, some green and nice flowers

not clean, no wifi, staff can't communicate!!!

musty, dated rooms, subpar breakfast, wifi didn't work.

gym was not 24 hours, restaurant lousy, and couldn?t get on wifi

wifi was terrible. price was excessive. room looked bigger in pictures.

did not like the wifi connection i even paid extra for faster speed it did not work at all

i don't like that there isn't a grab and go breakfast as advertised, the coffee is good though.

they allowed me an early check in after a long trip into town

i like that it came with a fridge and a mini kitchen

breakfast was light, not what i expected

full kitchen

breakfast had a variety of food, which was fresh. the room was clean and spacious.

gym availability rewards program when necessary, later checkout time

to many kids in the hot tub without parents,pool was very cold

love the continental breakfast

pool area was nice but hectic with a lot of activity from kids

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

bar attendee was awesome, felt as if i was in the

not free or particularly good; bar minimal & not friendly

the bar and the location

the lobby bar was a bonus

the gym was clean and equipment was a good variety

the hotel is very well designed, the staff was amazing, and having the bar on site is prefect.

smell and cleanliness, pool table, places to lounge and talk, the bar and live music !

loved the cozy vibe from the fireplace in the bar lounge area and my bed was super comfy

having access to the pool, bar and pool table offers a very nice touch

for the kids, a happy hour with drinks and food from 1730-1900, and access to a pool, hot tub and gym, with appropriate towels included

some without masks in the lobby and elevators, kids with no shoes on leaving the pool

the laundry facility was clean and well maintained

fast break and breakfast are an added benefit! the pool and hot tub were wonderful.

hotel manager at breakfast treated us like the first guest of the day despite us arriving almost too late for the

- gym needed remodeling (water leak)

being near hospital & having shuttle was essential

the shuttle and the friendliness of the staff.

the shuttle and valet parking are terrific bonuses

coffee in the room, gym and pool available, free shuttle service breakfast available

was noisy kids that were running and jumping both nights i was there not the fault of the

it is nice having a real kitchen for making small meals and cleaning up

they were very accommodating about late check out and anything we needed

there breakfast has really nice variety and my favorite part was definitely the coffee bar 10/10 would come back in the future, me and my family had a great

he apparently didn't have a cash box to even open any part of the bar and no light snacks available

location, very walkable, beautifully appointed large but cozy rooms; lounge for relaxing and breakfast; attached bar

nice continental breakfast in a quiet room

there was a continental breakfast. not many choices. muffins were fresh.

i don't remember there being any other breakfast

the breakfast was only adequate.

network connection

wifi speeds

some hairs from prior guest in the shower, thin walls, slow wifi.

wifi did not work

wifi was hit or miss.

love their gym, spacious and clean

woke up the kids and us both… after 3 hours of loud music and significant screaming from the room next door

i liked how i could do laundry at any time

clean and efficient gym

sheets weren’t changed they had stains, no shampoo, the area was super loud, kids running in the hallways, to many unknown people just parking and leaving probably parties, we

the breakfast item availability and quality was wonderful

this was a suite - if we had stayed with other people in the room or even just kids, we’d still be showering where everyone can see us

we're here to get away from our kids but were woken up by kids in the next room carrying on at 730 am

plus we was able to get early check in and late check out so that’s a major plus

only thing i didn’t like was the gym equipment was actually down and there wasn’t a usb port for iphones other than that it was a

hot tub had to be drained & it took hours to heat back up & by the time we got in to enjoy it, pool hours were over so that was a bummer

room, swimming pool, staff, breakfast, location

but i need to comment that i noticed the staff refilling the coffee pots in the lobby during breakfast by carrying open top pitcher (water pitchers) brimming with hot

friendly staff, the great breakfast, the awesome room and i liked how we didn't check in until 9pm but was still allowed to

lovely comfortable room, breakfast was very fresh. nice size bathroom. met all expectations.

and we wished we had time to take a dip in the pool- pool hours didn't align with our busy weekend schedule

great hotel. staff were amazing and breakfast was awesome. the pool was super clean.

i would like to comment that there were two areas for the breakfast, if my son didn't sit down on the other side to save us a seat i wouldn't have known

pool was right across from our room 103 , breakfast was wonderful and very good staff was very

breakfast was good. location very good.

great gym

gym was nice

the breakfast was great everything was wonderful the staff and the hotel

clean, great location and early check in and late checkout.

cranky bar manager

the kitchen was very useful

the kitchenette was well equipped for a weekend staycation

clean and comfortable rooms and one of the best breakfast that i've had at a hotel

a full sized refrigerator is very nice, along with a full kitchen set

the pool wasn't open but thats not the hotels fault!

staff / rooms / swimming pool / 5-7 pm free appetizers and drinks / breakfast / location

favorite part besides shower and pool was her

the room was well equipped with kitchen amenities and extra bedding

the staff, location, pool & breakfast

kitchen

wifi was out.. the tv didn t work..

wifi did not work well!!

wifi did not work at all . breakfast and parking were expensive add-ons to this trip

amenities, had to join hilton honors to get wifi

you have to pay for wifi as while, not worth spending any of your money on this hotel

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

the vault bar was the best bar i have ever been to

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

vault bar not open on sunday

clean and good breakfast

the gym

staff, location, breakfast, gym and cleanliness of hotel was great.

suite had a lot of room for family with kids

breakfast is always good

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

booked my stay but when i arrived i was informed the pet fee was $100 per pet which was outrageous

the hotel was very clean, bar and food was great.

breakfast onsite was great as well

bar tenders friendly

a breakfast option included would have been nice.

could be a bit too crowded w/ wild kids at times

the breakfast had a lot of options to choose from. area was very nice.

breakfast was really good and it was perfect location.

having both meals included made traveling with kids so much easier and more budget-friendly

we took advantage of the gym, pool, and hot tub which was a huge bonus

good breakfast- but less varieties

the complimentary breakfast was enjoyable and had many choices

location .. size of room perfect for number of guests .. breakfast delicious ..

the included breakfast was very good, also

breakfast only open until 9am

great value. great location. free wifi.

wifi, slow

the lobby entrance is confusing without valet assistance. the whole city's wifi was down.

the wifi was very slow and to pay an extra for having the speed is not appropriate

no wifi in room. penthouse was very disappointing.

comfy bed. clean room. wifi.

the free wifi was difficult to get on

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as to why a ethernet cord was provided for connection but when i would try

wifi was not secure, very slow or non existent connection

our room did not have access to 'free wifi' as advertised.

the common rooms and kitchen were perfectly stocked and made for a cozy stay

also had a well stocked kitchen to share and lovely living and dining areas to relax in

love the inn with access to a full kitchen

), super clean, decor is charming, had everything i need (a fully equipped kitchen and a guest bathroom on the first main floor)

the kitchen was big and well appointed

i was exhausted and wanted to check a few things on wifi and just unwind

you shouldn't need paid wifi to utilize

room spacious, good wifi, attentive staff, quiet room, easy for uber pick up, easy parking

wifi is not really free and is not easy to get on. a lot of lobby noise in the living room area.

and my wifi never got connected

pool and hot tub was nice

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

we booked the room to have alone time away from the kids at home

it has a indoor pool that actually works it was down earlier today they made sure it was back and running by time i

the pool.

nice room with mini kitchen and living room

was large very comfortable beds- great breakfast and we were able to extend our checkout

the breakfast area was overcrowded and the food wasn't warm enough.

your services such as room service, 24hr gym, pool hrs

i like the kitchen set up

wifi was slow and unreliable for a business traveler

the staff members are friendly, the room is comfortable and quiet and the wifi works well

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary snack until asked, late check outs only extended to 30 minutes

direct tv difficult to use and no nbc watched game on tablet. wifi kept interrupting

good quiet comfy rooms. good wifi. free parking and decent breakfast.

very clean helpful very great customer service fresh breakfast everything was very nice

we loved having a big kitchen

outdoor pool offered some quality relax time before some gruelling tail gating at the foo fighter concert

super nice and easy kitchen

dog barking for two of the 4 nights kids running everywhere playing tag late at night i asked for coffee and they said they would fill

an ok breakfast to get us on our way

breakfast bar was above average

water in the pool was very cold

kids loved the trundle bed

luckily the breakfast buffet opened by six a m with nice fresh coffee

nice kitchen area with pots, plates and utensils

pool is advertised and was the main reason to stay, i'm a nurse and just wanted a nice environment

my bed was extremely comfortable and it was great having a kitchen to prepare and reheat meals

the pool is warm and the hotel is near good food and places to shop.

my room was comfortable and very clean, i liked the kitchenette.

i made a reservation for four people (two adults and two kids), but when we arrived, our room had only one full bed

breakfast - my kids enjoyed the waffles and fruit available

staff. breakfast

they dont have a pool and don't say when breakfast start and ends

staff, room was excellent, breakfast was normal covid related style, safe location and value for the money

the pool was under construction not that we planned on using it.

out for the grumpy granny working breakfast

pool wasn’t operational

pool was not open unfortunately

no indoor pool

breakfast

shower without tub plenty of towels great kitchen comfy bed

clean with kitchen amenities. great location.

it was nice and very clean. pool area was good. staff was friendly.

also pool and gym were both down

the wifi worked well.

free wifi, no breakfast, rooms were dark/dim whole hotel outdated location mediocre not worth the price

it was easy to find off the highway. the room was clean upon first glance, good wifi, and cable.

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just a roof over your head

no towels at the pool

pool was closed, restaurant was closed, people partying in hallway till 2 in the morning

staff easy check in and check out clean room nice variety for breakfast no issues during the

like that the one staff lady told us the first day about pool times and they ended up being incorrect and closed the pool early due to maintenance

it is huge with a beautiful indoor pool, a big fitness center and even a restaurant on site

hot tub was down and no breakfast lol like they said

the breakfast selection was small

also there was no fitness room as advertised

the breakfast

only thing i could see that could've been better is better breakfast selections

there is even a free breakfast in the morning

wifi is poor in my room

out of order hot tub. out of order door locks and bathroom. out of order elevators. wifi issues

very quiet and great wifi

halls smelt like mildew, no wifi, mildew on the shower curtain, only one bath towel in the room, no

wifi did not work on the 1st floor. informed people at front desk but they seemed confused.

extremely friendly people, location and gym

no pool when stated there was one on the website

they have a free shuttle that they'll schedule for you

no pool for the price i paid

they couldn’t do my early check in and failed to tell me they had no public restrooms so i was late to my game

pool is open with restrictions

cleanliness,pool,gym

my kids weren’t feeling good and the gentleman at the front desk gave the water and a candy bar and told them to feel better

very clean, polite staff. pool and spa both extremely clean, and warm

location and pool