the staff was super helpful with our needs, wifi support, a bathroom door - loose hinge even accommodated a late check out we did not even use

breakfast was okay

the front desk very helpful and friendly. breakfast was delicious!

was super helpful with our needs, wifi support, a bathroom door - loose hinge even accommodated a late check out we did not even use

good breakfast

great wifi

wifi wasn't working

the elevator and poor wifi

spa tub was great.

very welcoming right from check in. clean facility, great bar area, breakfast was very good.

fast wifi

the wifi was extremely unstable and even we complained no one could fix the problem

the wifi was very spotty.

complimentary wifi was not working

breakfast was a typical free breakfast with the price of the room

seating for breakfast buffet, it was pretty busy that morning

the breakfast was amazing

i loved the pool & work out room

the pool was great

know you don't believe this but your pool is world renowned only because quail hollows pool is closed keep the pool open no matter what

no pool open yet

do a lot of traveling and enjoyed having a hot breakfast

breakfast was fine but not exceptional.

great breakfast, warm pool, very comfortable beds. would recommend!

we liked the gym and indoor pool.

the kitchen had a full sized refrigerator, microwave, and two burners

a very functional kitchenette, tons of space in the room, very convenient since i'm on a tricky diet

having a kitchen was very convenient

good staff and nice rooms and laundry area. good location with nearby shopping plaza.

remodeled room, kitchen outstanding, best value in budget motel.

breakfast was just what i needed. and the location right off route 2 was excellent

breakfast could be better. location is great

location, breakfast was fine

breakfast

next mcd for. breakfast

second, the wifi really worked

parking easy

room was clean and all rooms are parking lot accessible.

outside a lot of parking lots, some green and nice flowers

front desk helpful, plenty parking, pricing good , reflecting state of accomm

the location was great for cleveland & the surrounding area. breakfast was simple and good.

breakfast was healthy, and light; not too many options

so went down to the breakfast they provide with the room

the breakfast was delicious

with covid no breakfast or pool so i can’t rate that. the bag breakfast was nice. nice room.

on doorways) and hallways need some cleaning, hotel itself is very basic to no amenities, no pool or outside seating areas

the fitness and pool rooms were closed which was disappointing

was told you had a pool then got there and was told it was closed due to maintenance

didn't need pool, fitness ctr, not even the shower

fact that there was no pool and i couldn't speak to the housekeepers because they didn't speak

no water pressure a little expensive for the size and accessibility to room no pool.

in was unfriendly and impatient, the floor in the room was dirty, the lighting was poor, the pool was closed, the light for the pool shone right in our room causing it to be very bright all

unfortunately they are shutting down the pool

the ad said they have wifi, a pool, and breakfast

the tub and spa was dirty

out it was no longer a pool at last minute not really an issue cuz had that king spa suite with the spa

drain plug was tricky on spa tub!!

the spa bath had hairs and a ring on it

we had reserved 2 king suites with jacuzzis&spa bath

all hotel phones should always be working funct ional(no continue excuse about wifi) (-)wifi in my room was weak - i had to use my phone to get strong access (+)hard time hooking up to wifi. (-)wifi connection was really bad in the rooms and we had to pay extra to move to a non-smoking room (-)connect to wifi both phone and laptops (+)at least were no bugs or anything of that sort, decent wifi and a mini fridge, it was a decent size room and since i didn't spend much time there it was (+)the price was reasonable; the location is convenient (just off 480); the bed was comfortable; the wifi worked (-) no wifi (+)no wifi plugs do not work in room (-)wifi never worked, advertised as included

it made me so uncomfortable i told my kids to throw the food away and we would go to mcdonalds

the kids

parking

the pool area was nice had plenty of room for kids to enjoy themselves and adults toi

the wine location and pool area

the reception allowed me to have late check out after 11am

had a quality breakfast at this location after staying in many other hotels

clean, great staff and they have free laundry facilities

pool could have been a little warmer.

breakfast was awesome, they have make your own waffles and they’re delicious

the pool is small but clean, and pool was heated which my kids enjoyed

the kids loved the pool and breakfast was great

wish that the swimming pool was just a little bigger, deeper and warmer

breakfast was excellent

wifi is terrible, worthless to any business traveler needing internet access via wifi

room was clean and comfortable, wifi was free and worked well; the staff was excellent.

staff, very clean and spacious room, good wifi, good location just off the freeway, far enough to be quiet

likes the staff and the hospitality offered. also the location and the free wifi. and the price.

no bar to hang clothes on in closet no water pressure, lukewarm water phone did not work when we

it’s very nice place and comfortable beds i liked the breakfast

the breakfast had minimal options, but the gym was nice.

the breakfast and the cleanliness.

clean, comfortable beds, nice breakfast options

woman who served breakfast was cheerful, warm, and helpful, and make me want to come back just to see her

laundry machines worked great and didn't cost extra

staff was friendly and breakfast was good and healthy

very clean rooms and breakfast was great. spacious..kitchen was great

well equipped kitchen

large room with separate bedroom. very large bathroom. full kitchen.

breakfast and location

helpful and friendly staff that went above and beyond—even filled out water bottles in the kitchen

the gym was small but completely

the pool closed but not their fault

the location and the staff are friendly and helpful self laundry is available room are big

the kitchen was perfect and had everything you needed to make a light meal

room was very spacious and the mini kitchen was an added bonus that seemed like a free upgrade, because many other rooms at that cost

d say the kitchen area especially the cabinets needed to be cleaned better also the white shades were dirty

breakfast in the morning is sumptuous: bacon and eggs, cereal, fresh fruit, yogurt, waffles, bagels

the kitchen in room, my room was right by the elevator

location, price, and breakfast included!

breakfast

enjoyed the breakfast

amazingly great breakfast

breakfast was great but what stood out the most was front desk staff

bed,kitchen

fitness room was good

liked the suite in general with the kitchenette,microwave and range top

only thing for me that could use an upgrade is the fitness center

kitchenette

long line at check-in, tvs and wifi didn't work.

needed wifi info that wasn't on key card or in room

wifi issues, not getting soap and shampoo refills, fire alarm goes off, surly employees

the wifi was also down for over 12 hours

parking, wifi, security

we were at the end of breakfast, so a little sparse.

location, very walkable, beautifully appointed large but cozy rooms; lounge for relaxing and breakfast; attached bar

there was a continental breakfast. not many choices. muffins were fresh.

i loved the pool table and the jenga set up

breakfast was fine.

breakfast: eggs were imitation. no fresh waffles

room was clean, well laid out, and bed was comfy, loved the stocked kitchenette and the comfy sitting room

great washing facilities for laundry, computer access with printer, pool

spacious room, the kitchen was well-appointed and the location was great!

only thing missing was the pool not being open, but that may have been due to us having unseasonably warm weather

friendly staff and great common spaces for family to hang out late night after kids were

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

swimming pool for my kids.

overall the hotel was great for the value. kids had a blast.

i didn t like it staff was rude the pool was dirty my wifi didn t work my tvs didn t

did not like the wifi connection i even paid extra for faster speed it did not work at all

musty, dated rooms, subpar breakfast, wifi didn't work.

wifi was terrible. price was excessive. room looked bigger in pictures.

was there for business and the hotel didnt have a wifi service

i don't like that there isn't a grab and go breakfast as advertised, the coffee is good though.

breakfast was grab and go. not many options.

full kitchen

the kitchen !

breakfast was light, not what i expected

bed, effective room temperature controls, great breakfast and great staff

so much so, the gym smelled like it, and it gave me a headache

absolutely loved the large gym

to many kids

staff, room, pool, breakfast

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

the bar and the location

the lobby bar was a bonus

not free or particularly good; bar minimal & not friendly

loved the bar and lounge area can’t wait to try it again when the weather gets warm and we can enjoy the

it was clean and they have hot breakfast and they feed you dinner

kids in the jacuzzi with us but everything else was great

location of the breakfast was alright selection of ingredients was good….. no complaints

lobby and breakfast area were big and very nice. hotel was new and clean. location was great.

clean, quiet, great area with shopping and restaurants close by, hot tub, 24 hr gym and nice

pool is small

the location was good. nice courtyard. plenty for kids to do.

gave us a late check out which saved the day as our plans were changed unexpectedly and i am so thankful

the hotel is very well designed, the staff was amazing, and having the bar on site is prefect.

having access to the pool, bar and pool table offers a very nice touch

my children and i love the gym was open 24 hours

- gym needed remodeling (water leak)

coffee in the room, gym and pool available, free shuttle service breakfast available

coffee in the room, gym and pool available, free shuttle service breakfast available

it had great facilities, including 24/7 gym, breakfast...

it is nice having a real kitchen for making small meals and cleaning up

breakfast ended at 9:30am instead of 10:00am.

the room was cozy and the kitchen area was what i hoped it would be

was noisy kids that were running and jumping both nights i was there not the fault of the

outdoor kitchen with fire pit was an added bonus

free wifi

ifi ) , the services of the catering in limited time while that is international hotel ,, the

wifi did not work

the pool,free wifi, having a restaurant on site, & a fridge in the room.

to the clinic facilities, ease to access to everything, wifi connection

clean and efficient gym

facilities and services, very good breakfast and great people

friendly staff. allowed for early check in.

very nice place to stay. very modern and the snack bar was an added bonus for the kids

rooms were comfy and clean, even had laundry on

the room was smelly. the bathroom was full of hairs. the gym had damaged machines.

a lot of different foods waffles bacon sausages muffins yogurt eggs juice coffee they also had a shuttle bus that takes you to the cleveland

didn’t get in until 2am and they gave us a late check out

plus we was able to get early check in and late check out so that’s a major plus

breakfast area was hard to find

breakfast, gym, friendly hotel staff / front desk

pool, lounge, bar, shuttles, breakfast

location was perfect… gym worked great for my nephews

great gym

the bed was very comfortable. the poor and spa were clean and well maintained.

wifi did not work at all . breakfast and parking were expensive add-ons to this trip

wifi did not work well!!

- and everything was an additional cost except wifi

i like having free wifi

my wifi kept shutting down.

a lot of nice venues in hotel. gym was great. great location.

the rood top bar is an experience and i loved

the vault bar was the best bar i have ever been to

vault bar not open on sunday

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

valet parking was expensive for 2 nights. breakfast could have been better.

there was breakfast available in the morning

staff, location, breakfast, gym and cleanliness of hotel was great.

the window was able to be completely open which was totally unsafe if there was little kids around because there was no screen or anything

breakfast was great having a gym was great

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

could have been some toast with the breakfast buffet

loved the location, gym and beds were comfortable.

regards breakfast i went to the hotel restaurant and was very impressed with the hospitality - the

a breakfast option included would have been nice.

bar and restaurant staff was very friendly and accommodating

the gym was ample and the indoor pool and jacuzzi were big hits w/ the kids

questions cleanliness of laundry

we took the free early check in

perfect to travel with kids. has crib on request. close to parks

great breakfast and lots of amenities - pool, gym, lounge, etc

location .. size of room perfect for number of guests .. breakfast delicious ..

the outstanding room features ( a full kitchen with table, plenty of outlets and port to hook up your equipment, a comfortable king size

the included breakfast was very good, also

plenty of room, nice kitchen

woman working at the continental breakfast was so kind and treated all guests like she knew them

wifi connection is appalling not even able to check in for return flights had to go to a nearby bar

the wifi was very slow and to pay an extra for having the speed is not appropriate

wifi, slow

great value. great location. free wifi.

we stayed two different nights in two different rooms and had trouble with wifi and tv in one of the rooms, but no problems in the other room

our room did not have access to 'free wifi' as advertised.

comfy bed. clean room. wifi.

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as to why a ethernet cord was provided for connection but when i would try

wifi was not secure, very slow or non existent connection

the free wifi was difficult to get on

the bed is super comfortable and i loved having a deep whirl pool tub in our private bathroom

it's unavoidable because of the corona, but i was happy if i had breakfast because it had a nice kitchen and dining room, so i could have a light meal

the shared lounges and kitchen were clean and well stocked with flatware and cups and cooking utensils

also had a well stocked kitchen to share and lovely living and dining areas to relax in

is no breakfast, just a communal kitchen

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

also there was no fitness room as advertised

beds and pillows are very comfortable; friendly staff; good location for my purposes; breakfast available

breakfast needs vamped up. makes a difference if i come back. too much noise after midnight.

there is even a free breakfast in the morning

wifi does not work in all of the rooms

no wifi connexion in the room and the shuttle was late to pick me to the airport

likewise, our requests to correct our inability to get onto their wifi network were ignored-really poor service

very quiet and great wifi

the room was cold the tv didn t work and no wifi if they had didn t work

i booked this room because it was promising a pool for the kids. there was no pool.

no pool for the price i paid

location/ gym/ breakfast

they also have a free shuttle to the airport

breakfast and airport shuttle

location and pool

the pool and hot tub were really nice

walikg distance to a nice local bar for

my kids weren’t feeling good and the gentleman at the front desk gave the water and a candy bar and told them to feel better

cleanliness,pool,gym