all hotel phones should always be working funct ional(no continue excuse about wifi) (-)wifi in my room was weak - i had to use my phone to get strong access (+)hard time hooking up to wifi. (-)wifi connection was really bad in the rooms and we had to pay extra to move to a non-smoking room (-)connect to wifi both phone and laptops (+)at least were no bugs or anything of that sort, decent wifi and a mini fridge, it was a decent size room and since i didn't spend much time there it was (+)the price was reasonable; the location is convenient (just off 480); the bed was comfortable; the wifi worked (-) no wifi (+)no wifi plugs do not work in room (-)wifi never worked, advertised as included

the pool

the hot tub didn't work and the lady doing breakfast was rude to kids and

parking lot

did not have black out curtains, only a sheer window covering so the parking lot lights shined in all night

we had reserved 2 king suites with jacuzzis&spa bath

the spa tub was nice and for the price of the room we were happy with it.

the spa bath had hairs and a ring on it

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

drain plug was tricky on spa tub!!

pool unavailable

in was unfriendly and impatient, the floor in the room was dirty, the lighting was poor, the pool was closed, the light for the pool shone right in our room causing it to be very bright all

good close to most of the restaurants there was a beach nearby which was necessary because their pool is broken and has been for a very long time so if you go to this facility for the pool there

pool was closed

the ad said they have wifi, a pool, and breakfast

the fitness and pool rooms were closed which was disappointing

was told you had a pool then got there and was told it was closed due to maintenance

with covid no breakfast or pool so i can’t rate that. the bag breakfast was nice. nice room.

i went to the sheraton hotel website it showed a beautiful pool at this location

no pool open. no bat or restaurant open

likes the staff and the hospitality offered. also the location and the free wifi. and the price.

staff, very clean and spacious room, good wifi, good location just off the freeway, far enough to be quiet

room was clean and comfortable, wifi was free and worked well; the staff was excellent.

wifi is terrible, worthless to any business traveler needing internet access via wifi

very clean. nice breakfast. quiet. nice price. nice location.

the location was great for cleveland & the surrounding area. breakfast was simple and good.

the breakfast was delicious

breakfast was healthy, and light; not too many options

so went down to the breakfast they provide with the room

good breakfast choices

the staff was very nice and the breakfast was good also

serving breakfast in the morning with plenty of coffee and juice

clean, comfortable beds, nice breakfast options

the gym was great

very clean hotel and pool

the pool was closed, and there was no microwave in the room which would have came in handy.

n a i didn't eat breakfast while staying there

hot breakfast, spacious comfortable room, 24 hour fitness center

breakfast was fairly minimal with microwave breakfast sandwiches, cereal, yogurt, fruit, etc

we loved the jacuzzi tub and the indoor pool

i love the free laundry option! this was a very quiet hotel as well.

the full kitchen was nice and the room was quite large

front desk person the night we checked-in not very friendly and they should have an indoor pool

laundry machines worked great and didn't cost extra

the only minor complaint was that breakfast was rather limited to cinnamon rolls, coffee and tea, and juice

clean room and decent (standard) breakfast

breakfast was just what i needed. and the location right off route 2 was excellent

location, breakfast was fine

breakfasts. was out due covid

love the fact that is has a kitchen area and also has a place for coats … it’s like a little house all in one

small kitchen in the unit with a larger refrigerator, everything was in good order

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every year from pa

the fact that a small kitchen was available for our use.

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every

coffee in the room, gym and pool available, free shuttle service breakfast available

coffee in the room, gym and pool available, free shuttle service breakfast available

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

the shuttle and valet parking are terrific bonuses

the shuttle and the friendliness of the staff.

d say the kitchen area especially the cabinets needed to be cleaned better also the white shades were dirty

the room was great and breakfast was awesome!

the kitchen in room, my room was right by the elevator

the kitchen area was great and helpful also i was on the first

excellent breakfast and friendly cheerful hostess.

the wifi was extremely unstable and even we complained no one could fix the problem

fast wifi

the wifi was very spotty.

complimentary wifi was not working

big parking area for trailers

the location was perfect, staff was very nice, and breakfast was great.

breakfast was not that great.

was very clean, everyone was polite, the breakfast was amazing, they had coffee always available

they had a good breakfast

location, price, and breakfast included!

thoughtful for anyone needing to say longer: access to washer / driver, cooking facilities, kitchen, desk

it was a real apartment with a full kitchen, breakfast bar, living room area with couch and desk, sleeping alcove and dressing area by

3 spots were being taken up by hotel shuttles

liked how the one of the breakfast attendants offered to make me bacon tomorrow :) oh yeah, great gym: more bonus points for the peloton

shuttle service was another plus

wifi issues, not getting soap and shampoo refills, fire alarm goes off, surly employees

needed wifi info that wasn't on key card or in room

long line at check-in, tvs and wifi didn't work.

the wifi was also down for over 12 hours

parking, wifi, security

room was clean, well laid out, and bed was comfy, loved the stocked kitchenette and the comfy sitting room

choices for kids at breakfast

there were kids knocking on my room door and running.

no indoor pool

i also liked that there was a kitchen stocked with pans, silverware, plates, bowls and cups

fitness room was good

proximity to work convenience of kitchen

liked the suite in general with the kitchenette,microwave and range top

only thing for me that could use an upgrade is the fitness center

no fitness center or pool, wifi was intermittent

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

overall the hotel was great for the value. kids had a blast.

swimming pool for my kids.

friendly staff and great common spaces for family to hang out late night after kids were

was there for business and the hotel didnt have a wifi service

staff i put way to money for nothing they don t even bring breakfast to your room the wifi sucks if you wanted good wifi you had to pay tho i put almost $400 for one night on a

did not like the wifi connection i even paid extra for faster speed it did not work at all

wifi was terrible. price was excessive. room looked bigger in pictures.

gym was not 24 hours, restaurant lousy, and couldn?t get on wifi

wifi speeds

to the clinic facilities, ease to access to everything, wifi connection

free wifi

wifi did not work

wifi was hit or miss.

to many kids in the hot tub without parents,pool was very cold

the pool was absolutely packed with kids and was very loud.

breakfast had a variety of food, which was fresh. the room was clean and spacious.

my family and i also enjoyed breakfast in the morning

we loved the hot tub and being able to enjoy a pool during these cold months

only stale muffins for breakfast.

they allowed me an early check in after a long trip into town

the “breakfast bar.”

the kitchen is amazing

really liked the laminate floors and the kitchenette

pool table n gams

the gym was clean and equipment was a good variety

gave us a late check out which saved the day as our plans were changed unexpectedly and i am so thankful

i wish the bar would open earlier and add a menu

kids knocking on doors and running

bar attendee was awesome, felt as if i was in the

the bar and the location

loved the bar and lounge area can’t wait to try it again when the weather gets warm and we can enjoy the

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

the lobby bar was a bonus

t believe the hot & cold breakfast with juice and the meat/veggies/pasta/alcohol evening happy time

on arrival they had popcorn for the kids, a happy hour with drinks and food from 1730-1900, and access to a pool, hot tub and gym, with

the pool was nice, just the right temperature, hot tub was sooo relaxing , the pool area clean and

a lot of kids running in hallway after 12 night.

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

and despite the sign in the gym saying “complimentary earbuds available at the desk,” they were out

my kids was able to hang out in the lobby and play games and relax. they loved it!!

love the fact that there is a gym here

rooms were comfy and clean, even had laundry on

there were teenagers running up and down the hallways and being loud in the gym area

we're here to get away from our kids but were woken up by kids in the next room carrying on at 730 am

a lot of different foods waffles bacon sausages muffins yogurt eggs juice coffee they also had a shuttle bus that takes you to the cleveland

the 2 nights and maid walked into our room both mornings even on the last day when i asked for a late check

shuttle to cleveland clinic in a timely manner for appointments

adequate gym facilities

cranky bar manager

location was perfect… gym worked great for my nephews

breakfast, gym, friendly hotel staff / front desk

the staff made it right by offering to move to a different room, but we declined and then offered breakfast in the morning which we enjoyed

gym was nice

wifi you have to pay for

i like having free wifi

wifi did not work at all . breakfast and parking were expensive add-ons to this trip

amenities, had to join hilton honors to get wifi

no free breakfast or wifi but that still would not stop me from staying here again.

vault bar not open on sunday

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

the amenities such as the roof top bar and downstairs restaurant were out of this world

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

the vault bar was the best bar i have ever been to

the window was able to be completely open which was totally unsafe if there was little kids around because there was no screen or anything

breakfast is always good

my sister left after helping me unload my kids and luggage and then left

the breakfast buffet each morning was delicious and well stocked with a wide variety of food choices

suite had a lot of room for family with kids

i loved the pool table and the jenga set up

i don't remember there being any other breakfast

we were at the end of breakfast, so a little sparse.

location, very walkable, beautifully appointed large but cozy rooms; lounge for relaxing and breakfast; attached bar

breakfast was fine.

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

could have been some toast with the breakfast buffet

the hotel gym facility was so nice

in regards to local places to eat, i visited the city tap bar which i would highly recommend and it was only yards away

breakfast

good gym

had a full size fridge with a mini kitchen and cupboards

early check in, friendly staff, location.

breakfast was on point, the suite was great and the location was amazing

the room was right above a loud bar that was open until 2 am

breakfast was excellent

decent-sized gym and pool, building is surrounded by beautiful plaza and grounds

the pool and hot tub were both great (my kids used them every evening

breakfast was really good and it was perfect location.

there were no laundry bags for dirty laundry

gym and pool were very peaceful, the former having grade a equipment to boot

the lobby entrance is confusing without valet assistance. the whole city's wifi was down.

wifi connection is appalling not even able to check in for return flights had to go to a nearby bar

we stayed two different nights in two different rooms and had trouble with wifi and tv in one of the rooms, but no problems in the other room

wifi was very poor in our room

no wifi in room. penthouse was very disappointing.

the staff was super helpful with our needs, wifi support, a bathroom door - loose hinge even accommodated a late check out we did not even use

was super helpful with our needs, wifi support, a bathroom door - loose hinge even accommodated a late check out we did not even use

it was very clean, had a great breakfast and the pool was sparkling clean too.

staff was super friendly, the room was spotless and even the free buffet style breakfast was great

breakfast :

wifi was not secure, very slow or non existent connection

our room did not have access to 'free wifi' as advertised.

comfy bed. clean room. wifi.

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as to why a ethernet cord was provided for connection but when i would try

the free wifi was difficult to get on

breakfast was best i've had

pool and fitness center were not open, due to be under construction

would like to have seen a change in the daily breakfast

the breakfast was an actual,

i loved the pool & work out room

breakfast was great! love the pancake machine. staff and facility were great.

full hie breakfast served as of the date of my stay

immaculately clean hotel, new, fresh, modern and comfortable with great amenities including pool, gym and free parking

breakfast was fine but not exceptional.

pool was cold and was a bit salty

the pool was open from 6:00am-11:00pm which was nice so our kids were able to swim at the start or end of every day without interfering with our other plans

driving all day, my kids were thrilled with the pool

the pool was great and the kids loved the pool

room, swimming pool, staff, breakfast, location

breakfast was really good

pool was right across from our room 103 , breakfast was wonderful and very good staff was very

i would like to comment that there were two areas for the breakfast, if my son didn't sit down on the other side to save us a seat i wouldn't have known

good breakfast. didn't use gym or pool. room was clean

cleanliness, comfort, & the pool

breakfast was good. location very good.

the kitchen was big and well appointed

is no breakfast, just a communal kitchen

it's unavoidable because of the corona, but i was happy if i had breakfast because it had a nice kitchen and dining room, so i could have a light meal

the common rooms and kitchen were perfectly stocked and made for a cozy stay

love the inn with access to a full kitchen

bedding, adjustable heat/ac, very good fitness room, typical breakfast, complete kitchenette

the pool was perfect for kids

breakfast was upscale

clean, & good breakfast

i was accommodated with early and late check out

r example, the hide-a-bed did not have sheets, we didn’t have enough towels, ), and the kitchen was not “fully stocked” as mentioned in the room description

sticky kitchen floors. didn't like the bedding.

favorite part besides shower and pool was her

nothing worked in fitness

pool was closed and not stated online that’s sucked

the elevator and poor wifi

great wifi

wifi wasn't working

the breakfast was very good and rich

breakfast was pretty basic standard, expected more from suck a unique place

great wifi connection, large comfortable and beautiful

had very weird policies and hidden fees confirmation sates: wifi is available in the hotel rooms and is free of charge but we were charged high speed wifi 4

wifi is not really free and is not easy to get on. a lot of lobby noise in the living room area.

there is also a $75 fee per day for wifi, parking and breakfast

you shouldn't need paid wifi to utilize

swimming pool

the gym was excellent

staff was nice and breakfast was perfect

the pool wasn't open

hotel, the pool wasn't ultimately clean when we arrived but it didn't seem to get used by many other than us

last night kids were running down the hall, opening and shutting doors

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

nothing other than extending the swimming hours for the pool and hot tub.

breakfast bar attendant

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was aggravating

i like the kitchen set up

when i went down to buy one of the cookies they sell at the front desk, she ran back to the kitchen to get a fresh baked one instead

the gym was super small and very little equipment

i had chicken club wrap from the kitchen

i was especially grateful for the gentleman at breakfast

wifi was sketchy

wifi did not work most of the stay

good quiet comfy rooms. good wifi. free parking and decent breakfast.

direct tv difficult to use and no nbc watched game on tablet. wifi kept interrupting

the staff members are friendly, the room is comfortable and quiet and the wifi works well

breakfast was good

breakfast was delicious, it was a hot breakfast and the staff was very nice

do breakfast just the thought of having to walk or drive to main lobby if there was some type of

living room + kitchen about 12'x20'

we did not get to use the pool or kitchen inside the room

the next day my kids got an ear infection

kids loved the trundle bed

an ok breakfast to get us on our way

screaming in hallways , kids running around , people getting ice from ice

eyes burning and some kids in out group broke out in rashes

no breakfast, no pool in which you advertised online

pool is advertised and was the main reason to stay, i'm a nurse and just wanted a nice environment

my bed was extremely comfortable and it was great having a kitchen to prepare and reheat meals

the pool was very very cold!

the pool is warm and the hotel is near good food and places to shop.

pool was great

the gym and the indoor swimming pool

the kitchen sink backed up a little but thats literally it

also pool and gym were both down

the kitchen had all the basics to make a simple meal or prep some lunch

good breakfast

staff. breakfast

which sucked because we have 6 kids and this was our 32nd anniversary and the first time in 15yrs we actually went away to just

grab and go breakfast uninspired though not surprising

breakfast was fair

the breakfast was wonderful, and the young man that was in charge of it was very friendly and polite to

the breakfast had eggs, sausage, cereal, waffles, fruit, yogurt and the coffee was available all

would have liked a fridge in the room, and longer pool hours.

friendly staff. breakfast was good. comfortable bed.

no indoor pool

the wifi worked well.

it was easy to find off the highway. the room was clean upon first glance, good wifi, and cable.

free wifi, no breakfast, rooms were dark/dim whole hotel outdated location mediocre not worth the price

not do late check out ; hotel turn water off did not notify us

even the supervisor was dressed down in jeans, a tshirt, and gym shoes

no pool or gym access

staff is really nice help me when i need it nice rooms are nice and clean had nice little breakfast

the gym and swimming pool were both under construction and i was disappointed because i wanted to use

breakfast was very empty

no gym access cause lock is broken

the breakfast

they have an average morning breakfast, but one thing we noticed is the doors are closed at prompt at 9:30 am every morning

the continental breakfast sucked

beds and pillows are very comfortable; friendly staff; good location for my purposes; breakfast available

the early check in/late check out

second, the wifi really worked

parking easy

front desk helpful, plenty parking, pricing good , reflecting state of accomm

room was clean and all rooms are parking lot accessible.

outside a lot of parking lots, some green and nice flowers

out of order hot tub. out of order door locks and bathroom. out of order elevators. wifi issues

halls smelt like mildew, no wifi, mildew on the shower curtain, only one bath towel in the room, no

the beds were comfortable, wifi was great, rooms had a mini fridge and nice hot shower

wifi did not work on the 1st floor. informed people at front desk but they seemed confused.

wifi is poor in my room

the hotel and car rental shuttle was such an added bonus

amazing hot breakfast! good location to the cleveland zoo!

laundry service is on the 4th floor, costs about $6 to wash and dry per load

room smelled like dirty musty laundry, there were no towels

the shuttle to the airport was helpful

basic breakfast is also ok

pool & hot tub open. also able to get late check out.

was a great place to stay with my family the kids had a blast in the pool and the breakfast was

the gym needed to be cleaned

noisy kids but that's not the hotel's fault. no real breakfast.

covid had shut the pool and breakfast. but everything was fine

clean. welcoming, friendly and warm enviroment. breakfast was so good

room, location close to national park,tea & water available in lobby, basic breakfast available, friendly

breakfast was good and the woman working it was extremely nice and pleasant

noticed someone (attendant) folding laundry